2023 Q4 Form 10-Q Financial Statement
#000155837023017979 Filed on November 07, 2023
Income Statement
Concept | 2023 Q4 | 2023 Q3 |
---|---|---|
Revenue | $23.82M | $24.18M |
YoY Change | -6.97% | -2.37% |
Cost Of Revenue | $6.990M | $6.838M |
YoY Change | 3.52% | 8.85% |
Gross Profit | $16.83M | $17.34M |
YoY Change | -10.73% | -6.18% |
Gross Profit Margin | 70.65% | 71.72% |
Selling, General & Admin | $7.740M | $9.290M |
YoY Change | -32.38% | -24.33% |
% of Gross Profit | 46.0% | 53.58% |
Research & Development | $6.660M | $6.632M |
YoY Change | -7.35% | -3.52% |
% of Gross Profit | 39.58% | 38.25% |
Depreciation & Amortization | $94.00K | $110.0K |
YoY Change | -24.8% | -12.7% |
% of Gross Profit | 0.56% | 0.63% |
Operating Expenses | $14.40M | $15.92M |
YoY Change | -22.73% | -16.86% |
Operating Profit | $2.425M | $1.416M |
YoY Change | 1038.5% | -311.34% |
Interest Expense | $982.0K | $949.0K |
YoY Change | 85.63% | 231.82% |
% of Operating Profit | 40.49% | 67.02% |
Other Income/Expense, Net | -$697.0K | $610.0K |
YoY Change | 27.89% | -24.69% |
Pretax Income | $2.710M | $2.975M |
YoY Change | 1275.63% | 598.36% |
Income Tax | $525.0K | $379.0K |
% Of Pretax Income | 19.37% | 12.74% |
Net Earnings | $2.185M | $2.596M |
YoY Change | -2200.96% | -16325.0% |
Net Earnings / Revenue | 9.17% | 10.74% |
Basic Earnings Per Share | $0.07 | $0.08 |
Diluted Earnings Per Share | $0.07 | $0.08 |
COMMON SHARES | ||
Basic Shares Outstanding | 31.49M | 31.48M |
Diluted Shares Outstanding | 31.84M | 32.14M |
Balance Sheet
Concept | 2023 Q4 | 2023 Q3 |
---|---|---|
SHORT-TERM ASSETS | ||
Cash & Short-Term Investments | $86.83M | $79.80M |
YoY Change | 7.38% | 11.57% |
Cash & Equivalents | $86.83M | $79.83M |
Short-Term Investments | ||
Other Short-Term Assets | $1.175M | $1.304M |
YoY Change | 92.94% | 147.91% |
Inventory | ||
Prepaid Expenses | $2.157M | $2.578M |
Receivables | $14.27M | $18.42M |
Other Receivables | $0.00 | $0.00 |
Total Short-Term Assets | $105.7M | $103.4M |
YoY Change | 4.15% | 1.96% |
LONG-TERM ASSETS | ||
Property, Plant & Equipment | $561.0K | $551.0K |
YoY Change | -34.99% | -32.14% |
Goodwill | $13.19M | $13.19M |
YoY Change | 0.0% | 0.0% |
Intangibles | ||
YoY Change | ||
Long-Term Investments | ||
YoY Change | ||
Other Assets | $1.768M | $1.427M |
YoY Change | 75.57% | 74.24% |
Total Long-Term Assets | $19.72M | $19.60M |
YoY Change | -6.83% | -7.71% |
TOTAL ASSETS | ||
Total Short-Term Assets | $105.7M | $103.4M |
Total Long-Term Assets | $19.72M | $19.60M |
Total Assets | $125.4M | $123.0M |
YoY Change | 2.26% | 0.28% |
SHORT-TERM LIABILITIES | ||
YoY Change | ||
Accounts Payable | $1.777M | $853.0K |
YoY Change | 48.58% | -55.96% |
Accrued Expenses | $4.207M | $4.406M |
YoY Change | -17.43% | 30.36% |
Deferred Revenue | $40.88M | $41.96M |
YoY Change | -2.13% | -6.06% |
Short-Term Debt | $0.00 | $0.00 |
YoY Change | ||
Long-Term Debt Due | ||
YoY Change | ||
Total Short-Term Liabilities | $53.29M | $53.84M |
YoY Change | -3.98% | -7.45% |
LONG-TERM LIABILITIES | ||
Long-Term Debt | $0.00 | $0.00 |
YoY Change | ||
Other Long-Term Liabilities | $896.0K | $833.0K |
YoY Change | 12.99% | 15.37% |
Total Long-Term Liabilities | $896.0K | $833.0K |
YoY Change | 12.99% | 15.37% |
TOTAL LIABILITIES | ||
Total Short-Term Liabilities | $53.29M | $53.84M |
Total Long-Term Liabilities | $896.0K | $833.0K |
Total Liabilities | $58.65M | $58.70M |
YoY Change | -4.33% | -9.46% |
SHAREHOLDERS EQUITY | ||
Retained Earnings | -$326.7M | -$328.8M |
YoY Change | -2.1% | -1.42% |
Common Stock | $404.4M | $402.3M |
YoY Change | 1.59% | 1.78% |
Preferred Stock | ||
YoY Change | ||
Treasury Stock (at cost) | ||
YoY Change | ||
Treasury Stock Shares | ||
Shareholders Equity | $66.79M | $64.27M |
YoY Change | ||
Total Liabilities & Shareholders Equity | $125.4M | $123.0M |
YoY Change | 2.26% | 0.28% |
Cashflow Statement
Concept | 2023 Q4 | 2023 Q3 |
---|---|---|
OPERATING ACTIVITIES | ||
Net Income | $2.185M | $2.596M |
YoY Change | -2200.96% | -16325.0% |
Depreciation, Depletion And Amortization | $94.00K | $110.0K |
YoY Change | -24.8% | -12.7% |
Cash From Operating Activities | $7.696M | $8.131M |
YoY Change | 3.79% | 969.87% |
INVESTING ACTIVITIES | ||
Capital Expenditures | $105.0K | $32.00K |
YoY Change | -39.31% | -73.33% |
Acquisitions | ||
YoY Change | ||
Other Investing Activities | ||
YoY Change | ||
Cash From Investing Activities | -$105.0K | -$32.00K |
YoY Change | -39.31% | -73.33% |
FINANCING ACTIVITIES | ||
Cash Dividend Paid | ||
YoY Change | ||
Common Stock Issuance & Retirement, Net | ||
YoY Change | ||
Debt Paid & Issued, Net | ||
YoY Change | ||
Cash From Financing Activities | -1.628M | -480.0K |
YoY Change | -266.97% | -1700.0% |
NET CHANGE | ||
Cash From Operating Activities | 7.696M | 8.131M |
Cash From Investing Activities | -105.0K | -32.00K |
Cash From Financing Activities | -1.628M | -480.0K |
Net Change In Cash | 5.963M | 6.626M |
YoY Change | -27.43% | -1120.96% |
FREE CASH FLOW | ||
Cash From Operating Activities | $7.696M | $8.131M |
Capital Expenditures | $105.0K | $32.00K |
Free Cash Flow | $7.591M | $8.099M |
YoY Change | 4.82% | 1165.47% |
Facts In Submission
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-755000 | |
CY2022Q3 | us-gaap |
Other Comprehensive Income Loss Foreign Currency Transaction And Translation Adjustment Net Of Tax
OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax
|
-1151000 | |
CY2023Q3 | us-gaap |
Comprehensive Income Net Of Tax
ComprehensiveIncomeNetOfTax
|
1841000 | |
CY2022Q3 | us-gaap |
Comprehensive Income Net Of Tax
ComprehensiveIncomeNetOfTax
|
-1167000 | |
CY2023Q2 | us-gaap |
Stockholders Equity
StockholdersEquity
|
61696000 | |
CY2023Q3 | us-gaap |
Repayments Of Debt
RepaymentsOfDebt
|
33000 | |
CY2023Q3 | us-gaap |
Stock Issued During Period Value Stock Options Exercised
StockIssuedDuringPeriodValueStockOptionsExercised
|
4000 | |
CY2023Q3 | us-gaap |
Treasury Stock Value Acquired Cost Method
TreasuryStockValueAcquiredCostMethod
|
517000 | |
CY2023Q3 | us-gaap |
Adjustments To Additional Paid In Capital Sharebased Compensation Requisite Service Period Recognition Value
AdjustmentsToAdditionalPaidInCapitalSharebasedCompensationRequisiteServicePeriodRecognitionValue
|
1208000 | |
CY2023Q3 | us-gaap |
Other Comprehensive Income Loss Foreign Currency Transaction And Translation Adjustment Net Of Tax
OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax
|
-755000 | |
CY2023Q3 | us-gaap |
Net Income Loss
NetIncomeLoss
|
2596000 | |
CY2023Q3 | us-gaap |
Stockholders Equity
StockholdersEquity
|
64265000 | |
CY2022Q2 | us-gaap |
Stockholders Equity
StockholdersEquity
|
56857000 | |
CY2022Q3 | us-gaap |
Stock Issued During Period Value Stock Options Exercised
StockIssuedDuringPeriodValueStockOptionsExercised
|
30000 | |
CY2022Q3 | us-gaap |
Adjustments To Additional Paid In Capital Sharebased Compensation Requisite Service Period Recognition Value
AdjustmentsToAdditionalPaidInCapitalSharebasedCompensationRequisiteServicePeriodRecognitionValue
|
2065000 | |
CY2022Q3 | us-gaap |
Other Comprehensive Income Loss Foreign Currency Transaction And Translation Adjustment Net Of Tax
OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax
|
-1151000 | |
CY2022Q3 | us-gaap |
Net Income Loss
NetIncomeLoss
|
-16000 | |
CY2022Q3 | us-gaap |
Stockholders Equity
StockholdersEquity
|
57785000 | |
CY2023Q3 | us-gaap |
Profit Loss
ProfitLoss
|
2596000 | |
CY2022Q3 | us-gaap |
Profit Loss
ProfitLoss
|
-16000 | |
CY2023Q3 | us-gaap |
Amortization Of Deferred Sales Commissions
AmortizationOfDeferredSalesCommissions
|
500000 | |
CY2022Q3 | us-gaap |
Amortization Of Deferred Sales Commissions
AmortizationOfDeferredSalesCommissions
|
375000 | |
CY2023Q3 | us-gaap |
Operating Lease Right Of Use Asset Amortization Expense
OperatingLeaseRightOfUseAssetAmortizationExpense
|
294000 | |
CY2022Q3 | us-gaap |
Operating Lease Right Of Use Asset Amortization Expense
OperatingLeaseRightOfUseAssetAmortizationExpense
|
272000 | |
CY2023Q3 | egan |
Depreciation And Amortization Of Capital Lease Assets
DepreciationAndAmortizationOfCapitalLeaseAssets
|
107000 | |
CY2022Q3 | egan |
Depreciation And Amortization Of Capital Lease Assets
DepreciationAndAmortizationOfCapitalLeaseAssets
|
126000 | |
CY2023Q3 | us-gaap |
Provision For Doubtful Accounts
ProvisionForDoubtfulAccounts
|
-110000 | |
CY2022Q3 | us-gaap |
Provision For Doubtful Accounts
ProvisionForDoubtfulAccounts
|
84000 | |
CY2023Q3 | us-gaap |
Increase Decrease In Deferred Income Taxes
IncreaseDecreaseInDeferredIncomeTaxes
|
45000 | |
CY2022Q3 | us-gaap |
Increase Decrease In Deferred Income Taxes
IncreaseDecreaseInDeferredIncomeTaxes
|
-14000 | |
CY2023Q3 | us-gaap |
Share Based Compensation
ShareBasedCompensation
|
1208000 | |
CY2022Q3 | us-gaap |
Share Based Compensation
ShareBasedCompensation
|
2065000 | |
CY2023Q3 | us-gaap |
Increase Decrease In Accounts Receivable
IncreaseDecreaseInAccountsReceivable
|
-13100000 | |
CY2022Q3 | us-gaap |
Increase Decrease In Accounts Receivable
IncreaseDecreaseInAccountsReceivable
|
-1530000 | |
CY2023Q3 | us-gaap |
Increase Decrease In Deferred Charges
IncreaseDecreaseInDeferredCharges
|
89000 | |
CY2022Q3 | us-gaap |
Increase Decrease In Deferred Charges
IncreaseDecreaseInDeferredCharges
|
191000 | |
CY2023Q3 | us-gaap |
Increase Decrease In Prepaid Expense
IncreaseDecreaseInPrepaidExpense
|
131000 | |
CY2022Q3 | us-gaap |
Increase Decrease In Prepaid Expense
IncreaseDecreaseInPrepaidExpense
|
824000 | |
CY2023Q3 | us-gaap |
Increase Decrease In Other Current Assets
IncreaseDecreaseInOtherCurrentAssets
|
44000 | |
CY2022Q3 | us-gaap |
Increase Decrease In Other Current Assets
IncreaseDecreaseInOtherCurrentAssets
|
-355000 | |
CY2023Q3 | us-gaap |
Increase Decrease In Other Noncurrent Assets
IncreaseDecreaseInOtherNoncurrentAssets
|
31000 | |
CY2022Q3 | us-gaap |
Increase Decrease In Other Noncurrent Assets
IncreaseDecreaseInOtherNoncurrentAssets
|
-12000 | |
CY2023Q3 | us-gaap |
Increase Decrease In Accounts Payable
IncreaseDecreaseInAccountsPayable
|
-1182000 | |
CY2022Q3 | us-gaap |
Increase Decrease In Accounts Payable
IncreaseDecreaseInAccountsPayable
|
249000 | |
CY2023Q3 | us-gaap |
Increase Decrease In Employee Related Liabilities
IncreaseDecreaseInEmployeeRelatedLiabilities
|
-1706000 | |
CY2022Q3 | us-gaap |
Increase Decrease In Employee Related Liabilities
IncreaseDecreaseInEmployeeRelatedLiabilities
|
-1375000 | |
CY2023Q3 | us-gaap |
Increase Decrease In Accrued Liabilities
IncreaseDecreaseInAccruedLiabilities
|
-944000 | |
CY2022Q3 | us-gaap |
Increase Decrease In Accrued Liabilities
IncreaseDecreaseInAccruedLiabilities
|
-1463000 | |
CY2023Q3 | us-gaap |
Increase Decrease In Contract With Customer Liability
IncreaseDecreaseInContractWithCustomerLiability
|
-5124000 | |
CY2022Q3 | us-gaap |
Increase Decrease In Other Noncurrent Liabilities
IncreaseDecreaseInOtherNoncurrentLiabilities
|
-47000 | |
CY2023Q3 | us-gaap |
Net Cash Provided By Used In Operating Activities
NetCashProvidedByUsedInOperatingActivities
|
8131000 | |
CY2022Q3 | us-gaap |
Net Cash Provided By Used In Operating Activities
NetCashProvidedByUsedInOperatingActivities
|
760000 | |
CY2023Q3 | us-gaap |
Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
|
32000 | |
CY2022Q3 | us-gaap |
Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
|
120000 | |
CY2023Q3 | us-gaap |
Net Cash Provided By Used In Investing Activities
NetCashProvidedByUsedInInvestingActivities
|
-32000 | |
CY2022Q3 | us-gaap |
Net Cash Provided By Used In Investing Activities
NetCashProvidedByUsedInInvestingActivities
|
-120000 | |
CY2023Q3 | us-gaap |
Proceeds From Stock Options Exercised
ProceedsFromStockOptionsExercised
|
4000 | |
CY2022Q3 | us-gaap |
Proceeds From Stock Options Exercised
ProceedsFromStockOptionsExercised
|
30000 | |
CY2023Q3 | us-gaap |
Payments For Repurchase Of Common Stock
PaymentsForRepurchaseOfCommonStock
|
517000 | |
CY2023Q3 | egan |
Proceeds From Repayment Of Notes Receivable Due From Stockholders
ProceedsFromRepaymentOfNotesReceivableDueFromStockholders
|
33000 | |
CY2023Q3 | us-gaap |
Net Cash Provided By Used In Financing Activities
NetCashProvidedByUsedInFinancingActivities
|
-480000 | |
CY2022Q3 | us-gaap |
Net Cash Provided By Used In Financing Activities
NetCashProvidedByUsedInFinancingActivities
|
30000 | |
CY2023Q3 | us-gaap |
Effect Of Exchange Rate On Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Including Disposal Group And Discontinued Operations
EffectOfExchangeRateOnCashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsIncludingDisposalGroupAndDiscontinuedOperations
|
-993000 | |
CY2022Q3 | us-gaap |
Effect Of Exchange Rate On Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Including Disposal Group And Discontinued Operations
EffectOfExchangeRateOnCashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsIncludingDisposalGroupAndDiscontinuedOperations
|
-1319000 | |
CY2023Q3 | us-gaap |
Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect
|
6626000 | |
CY2022Q3 | us-gaap |
Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect
|
-649000 | |
CY2023Q2 | us-gaap |
Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
|
73208000 | |
CY2022Q2 | us-gaap |
Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
|
72180000 | |
CY2023Q3 | us-gaap |
Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
|
79834000 | |
CY2022Q3 | us-gaap |
Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
|
71531000 | |
CY2023Q3 | us-gaap |
Income Taxes Paid Net
IncomeTaxesPaidNet
|
863000 | |
CY2022Q3 | us-gaap |
Income Taxes Paid Net
IncomeTaxesPaidNet
|
489000 | |
CY2023Q3 | us-gaap |
Capital Expenditures Incurred But Not Yet Paid
CapitalExpendituresIncurredButNotYetPaid
|
18000 | |
CY2022Q3 | us-gaap |
Capital Expenditures Incurred But Not Yet Paid
CapitalExpendituresIncurredButNotYetPaid
|
30000 | |
CY2023Q3 | us-gaap |
Nature Of Operations
NatureOfOperations
|
<p style="font-family:'Times New Roman','Times','serif';font-size:10pt;text-align:justify;margin:0pt;"><b style="font-weight:bold;">Organization and Nature of Business</b></p><p style="font-family:'Times New Roman','Times','serif';font-size:10pt;text-align:justify;margin:0pt;"><span style="font-weight:bold;visibility:hidden;"></span></p><p style="font-family:'Times New Roman','Times','serif';font-size:10pt;text-align:justify;margin:0pt;">eGain Corporation (eGain, the Company, our, we or us) automates customer engagement with an innovative knowledge hub, powered by conversational artificial intelligence (AI) and analytics. We sell mostly to large enterprises across financial services, telecommunications, retail, government, healthcare, and utilities seeking to better serve customers at scale while coping with content silos, process complexity, and regulatory compliance. With our mantra of <b style="font-weight:bold;">AX + BX + CX = DX™</b>, we guide clients to effortless digital experience (DX) by holistically optimizing agent experience (AX), business experience (BX), and customer experience (CX). Leading brands use eGain’s cloud software to improve customer satisfaction, empower agents, reduce service cost, and boost sales. We are headquartered in the United States. We also operate in the United Kingdom and India.</p> | |
CY2023Q3 | us-gaap |
Fiscal Period
FiscalPeriod
|
<p style="font-family:'Times New Roman','Times','serif';font-size:10pt;text-align:justify;margin:0pt;"><b style="font-weight:bold;">Fiscal Year</b></p><p style="font-family:'Times New Roman','Times','serif';font-size:12pt;text-align:justify;margin:0pt;"><span style="font-size:10pt;margin-bottom:5pt;margin-top:5pt;visibility:hidden;"></span></p><p style="font-family:'Times New Roman','Times','serif';font-size:10pt;text-align:justify;margin:0pt;">The Company fiscal year ends on June 30. References to fiscal year 2024 refers to fiscal year ending June 30, 2024.</p> | |
CY2023Q3 | us-gaap |
Use Of Estimates
UseOfEstimates
|
<p style="font-family:'Times New Roman','Times','serif';font-size:10pt;text-align:justify;margin:0pt;"><b style="font-weight:bold;">Use of Estimates</b></p><p style="font-family:'Times New Roman','Times','serif';font-size:10pt;text-align:justify;margin:0pt;"><span style="font-weight:bold;visibility:hidden;"></span></p><p style="font-family:'Times New Roman','Times','serif';font-size:10pt;text-align:justify;margin:0pt;">The preparation of financial statements requires us to make estimates and assumptions in the condensed consolidated financial statements and accompanying notes. Actual results could differ significantly from estimates. We make estimates </p><p style="font-family:'Times New Roman','Times','serif';font-size:10pt;text-align:justify;margin:0pt;">that we believe to be reasonable based on historical experience and other assumptions. Significant estimates and assumptions made by management include the following:</p><p style="font-family:'Times New Roman','Times','serif';font-size:10pt;text-align:justify;margin:0pt;"><span style="visibility:hidden;"></span></p><table style="border-collapse:collapse;font-family:'Times New Roman','Times','serif';font-size:10pt;margin-bottom:0pt;margin-top:0pt;table-layout:fixed;text-align:justify;width:100%;border:0pt;"><tr><td style="width:18pt;"></td><td style="font-family:'Times New Roman','Times','serif';font-size:10pt;vertical-align:text-top;white-space:nowrap;width:18pt;padding:0pt;">●</td><td style="padding:0pt;"><span style="font-family:'Times New Roman','Times','serif';font-size:10pt;font-style:normal;font-weight:normal;">Standalone selling price (SSP) of performance obligations for contracts with multiple performance obligations;</span></td></tr></table><table style="border-collapse:collapse;font-family:'Times New Roman','Times','serif';font-size:10pt;margin-bottom:0pt;margin-top:0pt;table-layout:fixed;text-align:justify;width:100%;border:0pt;"><tr><td style="width:18pt;"></td><td style="font-family:'Times New Roman','Times','serif';font-size:10pt;vertical-align:text-top;white-space:nowrap;width:18pt;padding:0pt;">●</td><td style="padding:0pt;"><span style="font-family:'Times New Roman','Times','serif';font-size:10pt;font-style:normal;font-weight:normal;">Estimate of variable consideration for performance obligations in connection with Topic 606;</span></td></tr></table><table style="border-collapse:collapse;font-family:'Times New Roman','Times','serif';font-size:10pt;margin-bottom:0pt;margin-top:0pt;table-layout:fixed;text-align:justify;width:100%;border:0pt;"><tr><td style="width:18pt;"></td><td style="font-family:'Times New Roman','Times','serif';font-size:10pt;vertical-align:text-top;white-space:nowrap;width:18pt;padding:0pt;">●</td><td style="padding:0pt;"><span style="font-family:'Times New Roman','Times','serif';font-size:10pt;font-style:normal;font-weight:normal;">Period of benefit associated with capitalized costs to obtain revenue contracts;</span></td></tr></table><table style="border-collapse:collapse;font-family:'Times New Roman','Times','serif';font-size:10pt;margin-bottom:0pt;margin-top:0pt;table-layout:fixed;text-align:justify;width:100%;border:0pt;"><tr><td style="width:18pt;"></td><td style="font-family:'Times New Roman','Times','serif';font-size:10pt;vertical-align:text-top;white-space:nowrap;width:18pt;padding:0pt;">●</td><td style="padding:0pt;"><span style="font-family:'Times New Roman','Times','serif';font-size:10pt;font-style:normal;font-weight:normal;">Valuation, measurement and recognition of current and deferred income taxes;</span></td></tr></table><table style="border-collapse:collapse;font-family:'Times New Roman','Times','serif';font-size:10pt;margin-bottom:0pt;margin-top:0pt;table-layout:fixed;text-align:justify;width:100%;border:0pt;"><tr><td style="width:18pt;"></td><td style="font-family:'Times New Roman','Times','serif';font-size:10pt;vertical-align:text-top;white-space:nowrap;width:18pt;padding:0pt;">●</td><td style="padding:0pt;"><span style="font-family:'Times New Roman','Times','serif';font-size:10pt;font-style:normal;font-weight:normal;">Fair value of stock-based awards; and </span></td></tr></table><table style="border-collapse:collapse;font-family:'Times New Roman','Times','serif';font-size:10pt;margin-bottom:0pt;margin-top:0pt;table-layout:fixed;text-align:justify;width:100%;border:0pt;"><tr><td style="width:18pt;"></td><td style="font-family:'Times New Roman','Times','serif';font-size:10pt;vertical-align:text-top;white-space:nowrap;width:18pt;padding:0pt;">●</td><td style="padding:0pt;"><span style="font-family:'Times New Roman','Times','serif';font-size:10pt;font-style:normal;font-weight:normal;">Lease term and incremental borrowing rate for lease liabilities.</span></td></tr></table><p style="font-family:'Times New Roman','Times','serif';font-size:10pt;margin:0pt;"><span style="visibility:hidden;"></span></p> | |
CY2022Q3 | egan |
Number Of Revenue Categories
NumberOfRevenueCategories
|
2 | |
CY2023Q3 | egan |
Number Of Revenue Categories
NumberOfRevenueCategories
|
2 | |
CY2023Q3 | egan |
Revenue Payment Term Minimum
RevenuePaymentTermMinimum
|
P30D | |
CY2023Q3 | egan |
Revenue Payment Term Maximum
RevenuePaymentTermMaximum
|
P45D | |
CY2023Q3 | egan |
Contract Cost Capitalized During Period
ContractCostCapitalizedDuringPeriod
|
89000 | |
CY2022Q3 | egan |
Contract Cost Capitalized During Period
ContractCostCapitalizedDuringPeriod
|
191000 | |
CY2023Q3 | us-gaap |
Capitalized Contract Cost Amortization
CapitalizedContractCostAmortization
|
500000 | |
CY2022Q3 | us-gaap |
Capitalized Contract Cost Amortization
CapitalizedContractCostAmortization
|
375000 | |
CY2023Q3 | us-gaap |
Capitalized Contract Cost Net
CapitalizedContractCostNet
|
3200000 | |
CY2023Q2 | us-gaap |
Capitalized Contract Cost Net
CapitalizedContractCostNet
|
3600000 | |
CY2022Q3 | us-gaap |
Number Of Operating Segments
NumberOfOperatingSegments
|
1 | |
CY2023Q3 | us-gaap |
Number Of Operating Segments
NumberOfOperatingSegments
|
1 | |
CY2023Q3 | egan |
Number Of Operating Regions
NumberOfOperatingRegions
|
3 | |
CY2023Q3 | us-gaap |
Operating Income Loss
OperatingIncomeLoss
|
1416000 | |
CY2022Q3 | us-gaap |
Operating Income Loss
OperatingIncomeLoss
|
-670000 | |
CY2023Q3 | us-gaap |
Noncurrent Assets
NoncurrentAssets
|
551000 | |
CY2023Q2 | us-gaap |
Noncurrent Assets
NoncurrentAssets
|
633000 | |
CY2023Q3 | us-gaap |
Concentration Risk Credit Risk
ConcentrationRiskCreditRisk
|
<p style="font-family:'Times New Roman','Times','serif';font-size:10pt;text-align:justify;margin:0pt;"><b style="font-weight:bold;">Concentration of Credit Risk and Significant Customers </b></p><p style="font-family:'Times New Roman','Times','serif';font-size:10pt;text-align:justify;margin:0pt;"><span style="font-weight:bold;visibility:hidden;"></span></p><p style="font-family:'Times New Roman','Times','serif';font-size:10pt;text-align:justify;margin:0pt;">Our financial instruments that are exposed to concentrations of credit risk include cash and cash equivalents, restricted cash, and accounts receivable. <span style="background:#ffffff;">We complement direct sales with resell partnerships based on product connectors into cloud contact center platforms. We also partner with system integrators and managed service providers.</span> Two customers, who are also our partners, accounted for 17% and 11%, respectively, of total revenue during the three months ended September 30, 2023. One customer, who is also our partner, accounted for 24% of total revenue during the three months ended September 30, 2022. Two and three different customers accounted for more than 10% of our gross accounts receivable, less provision for credit losses balance as of September 30, 2023 and 2022, respectively.</p> | |
CY2023Q3 | egan |
Number Of Customers And Partners That Accounted For More Than Ten Percentage Of Revenue
NumberOfCustomersAndPartnersThatAccountedForMoreThanTenPercentageOfRevenue
|
2 | |
CY2022Q3 | egan |
Number Of Customers And Partners That Accounted For More Than Ten Percentage Of Revenue
NumberOfCustomersAndPartnersThatAccountedForMoreThanTenPercentageOfRevenue
|
1 | |
CY2023Q3 | egan |
Number Of Customers That Accounted For More Than Ten Percent Of Companys Accounts Receivable
NumberOfCustomersThatAccountedForMoreThanTenPercentOfCompanysAccountsReceivable
|
2 | |
CY2022Q3 | egan |
Number Of Customers That Accounted For More Than Ten Percent Of Companys Accounts Receivable
NumberOfCustomersThatAccountedForMoreThanTenPercentOfCompanysAccountsReceivable
|
3 | |
CY2023Q3 | us-gaap |
Unbilled Contracts Receivable
UnbilledContractsReceivable
|
1100000 | |
CY2023Q2 | us-gaap |
Unbilled Contracts Receivable
UnbilledContractsReceivable
|
1700000 | |
CY2023Q3 | us-gaap |
Share Based Compensation
ShareBasedCompensation
|
1208000 | |
CY2022Q3 | us-gaap |
Share Based Compensation
ShareBasedCompensation
|
2065000 | |
CY2023Q3 | us-gaap |
Share Based Compensation Arrangement By Share Based Payment Award Fair Value Assumptions Expected Dividend Rate
ShareBasedCompensationArrangementByShareBasedPaymentAwardFairValueAssumptionsExpectedDividendRate
|
0 | |
CY2023Q3 | us-gaap |
Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
|
24176000 | |
CY2022Q3 | us-gaap |
Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
|
24763000 | |
CY2023Q3 | us-gaap |
Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
|
24176000 | |
CY2022Q3 | us-gaap |
Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
|
24763000 | |
CY2023Q3 | us-gaap |
Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
|
24176000 | |
CY2022Q3 | us-gaap |
Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
|
24763000 | |
CY2023Q3 | us-gaap |
Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
|
41959000 | |
CY2023Q2 | us-gaap |
Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
|
47762000 | |
CY2023Q3 | us-gaap |
Contract With Customer Liability Noncurrent
ContractWithCustomerLiabilityNoncurrent
|
2413000 | |
CY2023Q2 | us-gaap |
Contract With Customer Liability Noncurrent
ContractWithCustomerLiabilityNoncurrent
|
2101000 | |
CY2023Q3 | us-gaap |
Contract With Customer Liability
ContractWithCustomerLiability
|
44372000 | |
CY2023Q2 | us-gaap |
Contract With Customer Liability
ContractWithCustomerLiability
|
49863000 | |
CY2023Q3 | us-gaap |
Contract With Customer Liability Revenue Recognized
ContractWithCustomerLiabilityRevenueRecognized
|
12900000 | |
CY2023Q3 | us-gaap |
Revenue Remaining Performance Obligation
RevenueRemainingPerformanceObligation
|
82400000 | |
CY2023Q3 | us-gaap |
Revenue Remaining Performance Obligation
RevenueRemainingPerformanceObligation
|
59700000 | |
CY2023Q3 | us-gaap |
Revenue Remaining Performance Obligation
RevenueRemainingPerformanceObligation
|
22700000 | |
CY2023Q3 | us-gaap |
Revenue Remaining Performance Obligation Expected Timing Of Satisfaction Period1
RevenueRemainingPerformanceObligationExpectedTimingOfSatisfactionPeriod1
|
P1Y | |
CY2023Q3 | us-gaap |
Net Income Loss
NetIncomeLoss
|
2596000 | |
CY2022Q3 | us-gaap |
Net Income Loss
NetIncomeLoss
|
-16000 | |
CY2023Q3 | us-gaap |
Earnings Per Share Basic
EarningsPerShareBasic
|
0.08 | |
CY2022Q3 | us-gaap |
Earnings Per Share Basic
EarningsPerShareBasic
|
0.00 | |
CY2023Q3 | us-gaap |
Earnings Per Share Diluted
EarningsPerShareDiluted
|
0.08 | |
CY2022Q3 | us-gaap |
Earnings Per Share Diluted
EarningsPerShareDiluted
|
0.00 | |
CY2023Q3 | us-gaap |
Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
|
31479000 | |
CY2022Q3 | us-gaap |
Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
|
31933000 | |
CY2023Q3 | us-gaap |
Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
|
657000 | |
CY2023Q3 | us-gaap |
Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
|
32136000 | |
CY2022Q3 | us-gaap |
Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
|
31933000 | |
CY2023Q3 | us-gaap |
Operating Lease Expense
OperatingLeaseExpense
|
326000 | |
CY2022Q3 | us-gaap |
Operating Lease Expense
OperatingLeaseExpense
|
321000 | |
CY2023Q3 | us-gaap |
Operating Lease Payments
OperatingLeasePayments
|
315000 | |
CY2022Q3 | us-gaap |
Operating Lease Payments
OperatingLeasePayments
|
298000 | |
CY2023Q3 | us-gaap |
Operating Lease Right Of Use Asset
OperatingLeaseRightOfUseAsset
|
2497000 | |
CY2023Q2 | us-gaap |
Operating Lease Right Of Use Asset
OperatingLeaseRightOfUseAsset
|
2797000 | |
CY2023Q3 | us-gaap |
Operating Lease Liability Current
OperatingLeaseLiabilityCurrent
|
689000 | |
CY2023Q2 | us-gaap |
Operating Lease Liability Current
OperatingLeaseLiabilityCurrent
|
832000 | |
CY2023Q3 | us-gaap |
Operating Lease Liability Noncurrent
OperatingLeaseLiabilityNoncurrent
|
1617000 | |
CY2023Q2 | us-gaap |
Operating Lease Liability Noncurrent
OperatingLeaseLiabilityNoncurrent
|
1762000 | |
CY2023Q3 | us-gaap |
Operating Lease Weighted Average Remaining Lease Term1
OperatingLeaseWeightedAverageRemainingLeaseTerm1
|
P3Y3M25D | |
CY2022Q3 | us-gaap |
Operating Lease Weighted Average Remaining Lease Term1
OperatingLeaseWeightedAverageRemainingLeaseTerm1
|
P3Y4M24D | |
CY2023Q3 | us-gaap |
Operating Lease Weighted Average Discount Rate Percent
OperatingLeaseWeightedAverageDiscountRatePercent
|
0.0499 | |
CY2022Q3 | us-gaap |
Operating Lease Weighted Average Discount Rate Percent
OperatingLeaseWeightedAverageDiscountRatePercent
|
0.0497 | |
CY2023Q3 | us-gaap |
Lessee Operating Lease Liability Payments Remainder Of Fiscal Year
LesseeOperatingLeaseLiabilityPaymentsRemainderOfFiscalYear
|
618000 | |
CY2023Q3 | us-gaap |
Lessee Operating Lease Liability Payments Due Next Twelve Months
LesseeOperatingLeaseLiabilityPaymentsDueNextTwelveMonths
|
668000 | |
CY2023Q3 | us-gaap |
Lessee Operating Lease Liability Payments Due Year Two
LesseeOperatingLeaseLiabilityPaymentsDueYearTwo
|
688000 | |
CY2023Q3 | us-gaap |
Lessee Operating Lease Liability Payments Due Year Three
LesseeOperatingLeaseLiabilityPaymentsDueYearThree
|
527000 | |
CY2023Q3 | us-gaap |
Lessee Operating Lease Liability Payments Due
LesseeOperatingLeaseLiabilityPaymentsDue
|
2501000 | |
CY2023Q3 | us-gaap |
Lessee Operating Lease Liability Undiscounted Excess Amount
LesseeOperatingLeaseLiabilityUndiscountedExcessAmount
|
195000 | |
CY2023Q3 | us-gaap |
Operating Lease Liability
OperatingLeaseLiability
|
2306000 | |
CY2023Q3 | us-gaap |
Operating Lease Liability Current
OperatingLeaseLiabilityCurrent
|
689000 | |
CY2023Q3 | us-gaap |
Operating Lease Liability Noncurrent
OperatingLeaseLiabilityNoncurrent
|
1617000 | |
CY2023Q3 | egan |
Warranty Period Maximum
WarrantyPeriodMaximum
|
P1Y | |
CY2023Q3 | us-gaap |
Stock Repurchase Program Remaining Authorized Repurchase Amount1
StockRepurchaseProgramRemainingAuthorizedRepurchaseAmount1
|
13700000 | |
CY2022Q4 | us-gaap |
Stock Repurchase Program Period In Force1
StockRepurchaseProgramPeriodInForce1
|
P1Y | |
CY2023Q3 | us-gaap |
Stock Repurchased During Period Shares
StockRepurchasedDuringPeriodShares
|
83056 | |
CY2023Q3 | us-gaap |
Treasury Stock Acquired Average Cost Per Share
TreasuryStockAcquiredAverageCostPerShare
|
6.23 | |
CY2023Q3 | us-gaap |
Treasury Stock Value Acquired Cost Method
TreasuryStockValueAcquiredCostMethod
|
517000 | |
CY2023Q3 | ecd |
Non Rule10b51 Arr Adopted Flag
NonRule10b51ArrAdoptedFlag
|
false | |
CY2023Q3 | ecd |
Rule10b51 Arr Adopted Flag
Rule10b51ArrAdoptedFlag
|
false | |
CY2023Q3 | ecd |
Non Rule10b51 Arr Trmntd Flag
NonRule10b51ArrTrmntdFlag
|
false | |
CY2023Q3 | ecd |
Rule10b51 Arr Trmntd Flag
Rule10b51ArrTrmntdFlag
|
false |