The company has not filed an annual or quarterly report since its Q2 FY2021 10-Q, filed Aug 9, 2021. Its latest SEC filing is a 15-12G from Sep 8, 2021.
10-Q for Q2 FY2021, filed Aug 9, 2021
The sections below describe the company as of the FY2020 annual report.
Provides outsourced customer experience services—including customer service, technical support and customer acquisition—to large corporations and their customers.
10-K for FY2020, filed Feb 26, 2021Sykes Enterprises, Incorporated and consolidated subsidiaries (“SYKES,” “our,” “us” or “we”) is a leading full lifecycle provider of global…View ↗
Clients pay for customer experience services as they are delivered, based on minutes, hours, calls, transactions or time and materials. Invoices are generally monthly, with payment typically due within 30 or 60 days.
10-K for FY2020, filed Feb 26, 2021
$1.7B
10-K for FY2020, filed Feb 26, 2021
$1.7B ↗
Its clients are Global 2000 companies, medium-sized businesses and public institutions across financial services, technology, communications, transportation and leisure, healthcare and other industries. Business-development managers pursue new clients, while strategic account managers develop existing relationships.
10-K for FY2020, filed Feb 26, 2021
Yes. It kept 3 cents of every revenue dollar as net income in FY2020 and turned 7 cents into free cash flow.
10-K for FY2020, filed Feb 26, 2021
$81.8MView ↗
10-K for FY2020, filed Feb 26, 2021
$56.4MView ↗
10-K for FY2020, filed Feb 26, 2021
$123.1MView ↗
8-K, filed Aug 27, 2021
At the effective time of the Merger (the “Effective Time”), each share of common stock outstanding immediately prior to the Effective Time…View ↗
Grew. Revenue grew 17% in 4 years, from $1.5B in FY2016 to $1.7B in FY2020, about 4% a year.
Personal finance media
The latest report adds a personal finance digital media company, Taylor Media, which owns The Penny Hoarder, alongside the customer-experience business described in the earlier report.
10-K for FY2017, filed Mar 1, 2018 10-K for FY2020, filed Feb 26, 2021Sykes Enterprises, Incorporated and consolidated subsidiaries (“SYKES,” “our,” “us” or “we”) is a leading provider of multichannel demand…View ↗
On December 31, 2020, we completed the acquisition of Taylor Media Corp. (“TMC”), a personal finance digital media company and owner of The…View ↗
Process automation
The latest report describes process-automation consulting, implementation, hosting and managed services, while the earlier report's service description centers on customer engagement, marketing, support and self-service.
10-K for FY2017, filed Mar 1, 2018 10-K for FY2020, filed Feb 26, 2021We specialize in providing differentiated full lifecycle customer engagement solutions and services to Global 2000 companies and their end…View ↗
On November 1, 2018, we completed the acquisition of Symphony. Symphony provides RPA services, offering RPA consulting, implementation…View ↗
Competes with [24]7.ai, Alorica, Arise, Atento, Concentrix, Groupe Acticall/Sitel, iQor, LiveOps, StarTek, Sutherland, Teleperformance, Telus International, TTEC, Transcom, Working Solutions, Accenture, Conduent, Infosys, Tech Mahindra, and Wipro
10-K for FY2020, filed Feb 26, 2021In most cases, our principal competition stems from our existing and potential clients’ in-house customer experience management operations.…View ↗
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