The company has not filed an annual or quarterly report since its Q2 FY2017 10-Q, filed Aug 3, 2017. Its latest SEC filing is a 15-12B from Oct 20, 2017.
10-Q for Q2 FY2017, filed Aug 3, 2017
The sections below describe the company as of the FY2016 annual report.
Sells business communications, emergency communications and automated notification services to businesses, government agencies and public-safety organizations.
10-K for FY2016, filed Feb 16, 2017West Corporation (the “Company” or “West”) is a global provider of communication and network infrastructure services. “We,” “us” and “our”…View ↗
—Expanded Safety Services. We have invested significant resources into our safety services line of business. Since 2006, we have made…View ↗
—Expanded Interactive Services. We have grown our interactive services line of business organically and through acquisitions. We provide…View ↗
West bills communications by minutes, calls or messages and through monthly service fees; subscriptions and support may be billed in advance, while hardware sales count at shipment and installation work when accepted.
10-K for FY2016, filed Feb 16, 2017Services in Unified Communications Services are generally billed, and revenue recognized, on a per participant minute basis or, in the case…View ↗
Safety Services revenue is generated primarily from monthly fees and recognized as billed, based on the number of billing telephone numbers…View ↗
Services in Interactive Services are generally billed, and revenue recognized, on a per call, per message or per minute basis, or in the…View ↗
$2.3B
10-K for FY2016, filed Feb 16, 2017
$2.3B ↗
Clients range from small businesses to large companies and public organizations across industries such as government, education and healthcare. West's sales staff pursue client relationships, while partners can resell, private-label or integrate its services.
10-K for FY2016, filed Feb 16, 2017Our clients vary by line of business and operate in a wide range of industries, including telecommunications, retail, financial services…View ↗
—Strong Client and Partner Relationships. We have built long-lasting, integral relationships with our clients who operate in a broad range…View ↗
Generally, our sales personnel target growth-oriented clients and selectively pursue those with whom we have the greatest opportunity for…View ↗
Yes. It kept 8 cents of every revenue dollar as net income in FY2016 and turned 13 cents into free cash flow.
10-K for FY2016, filed Feb 16, 2017
10-K for FY2016, filed Feb 16, 2017
$444.2MView ↗
10-K for FY2016, filed Feb 16, 2017
$193.4MView ↗
10-K for FY2016, filed Feb 16, 2017
$301.7MView ↗
8-K, filed Oct 10, 2017
On October 10, 2017, Parent completed the acquisition of the Company. Pursuant to the Merger Agreement, at the effective time of the Merger…View ↗
8-K, filed Aug 3, 2017
Company Acquires CallpointeView ↗
8-K, filed May 11, 2017
Merger Consideration. Pursuant to the Merger Agreement, at the effective time of the Merger (the “Effective Time”), each share (a “Share”)…View ↗
Grew. Revenue grew 12% in 4 years, from $2B in FY2012 to $2.3B in FY2016, about 3% a year.
Sale of agent-based operations
The earlier overview included business process outsourcing among West's services. The later report describes the sale of its consumer-facing customer sales, account services and receivables management operations.
10-K for FY2013, filed Feb 20, 2014 10-K for FY2016, filed Feb 16, 2017West Corporation (the “Company” or “West”) is a leading provider of technology-driven, communication services. “We,” “us” and “our” also…View ↗
On March 3, 2015, we divested several of our agent-based businesses. Businesses sold included our consumer-facing customer sales and…View ↗
Competes with Microsoft, AT&T, Verizon, BT, ShoreTel, Google, IBM, Hewlett-Packard, Avaya, Cisco, 8x8, and RingCentral
10-K for FY2016, filed Feb 16, 2017The UCaaS market is a highly competitive and fast-growing market characterized by a large number of service providers entering the…View ↗
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