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No Longer Reporting

The company has not filed an annual or quarterly report since its Q2 FY2023 10-Q, filed Aug 8, 2023. Its latest SEC filing is a SC 13G/A from Feb 13, 2024.

The sections below describe the company as of the FY2022 annual report.

What Did They Do?

Provides e-commerce order fulfillment, logistics and customer-care services for branded manufacturers, online retailers and distributors.

How Did They Make Money?

Most revenue comes from service fees (68%): clients are charged for order-to-cash, fulfillment and customer-care services by time and materials, fixed price, cost-plus margin, shipped revenue, retainers or transactions; time-and-materials work is billed monthly for hours worked. Freight and other reimbursed costs are billed through to clients.

revenue
SegmentShareRevenue
Service fee revenue
68%
FY2019: 73%
Product revenue, net
Sold outright
1.1%
FY2019: 9.1%
Pass-through revenue
31%
FY2019: 18%

Who Were Their Customers?

PFS targets branded manufacturers, online retailers and distributors through direct marketing and sales outreach, while alliances with consulting, technology and logistics firms generate referrals.

Customers above 10% of revenue, FY2022
of revenue from two customers (12%, 12%)
FY2021: 25% from two customers

Did Revenues Turn Into Profits?

No. It lost $16.6M in FY2022.

Operating income, FY2022
−7% of revenue
▲ +85% (Loss) vs FY2021 (−$10.8M, −4%)
Net income, FY2022
−6% of revenue
▼ Now a loss vs FY2021 ($147.2M, 53%)
Free cash flow, FY2022
−6% of revenue
▼ −64% (Loss) vs FY2021 (−$50.3M, −18%)

How Were They Changing?

Since the FY2022 annual report
Latest quarter: Q2 FY2023, the three months to Jun 30, 2023
Revenue
▲ +5%
vs $64.6M in Q2 FY2022
Net income
▼ −97% (Loss)
vs −$4.3M in Q2 FY2022
Service fee revenue share of revenue vs 70.0% in Q2 FY2022
  • Oct 23, 2023 GXO completed its acquisition of PFSweb PFSweb became a wholly owned GXO subsidiary; its CEO and CFO also terminated employment at closing, and the company requested Nasdaq delisting.

Shrank. Revenue fell 10% in 4 years, from $326.2M in FY2018 to $295.1M in FY2022, about 2% a year.

Shift away from digital agency work The older business description includes LiveArea's digital agency services alongside PFS Operations; the current description centers on logistics, fulfillment, customer care and order-to-cash services following the LiveArea transaction.

Revenue over time
Service fee revenue Product revenue, net Pass-through revenue
$500M$250M$0

Who Did They Compete With?

Competes with Radial, GEODIS, Saddle Creek Logistics, Maersk, Capacity Logistics, FedEx Supply Chain, GXO, OceanX, and Kuehne + Nagel

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