LIVEPERSON INC
liveperson.comWhat Do They Do?
Provides hosted software that helps brands handle customer conversations through messaging, voice, chat and AI, with related professional services for businesses across industries.
10-K for FY2025, filed Mar 16, 2026LivePerson, Inc. (“LivePerson”, the “Company”, “we”, “our” or “us”) is a leader in digital customer conversation. Over the past two…View ↗
The LivePerson Platform is trusted by the world’s top brands to accelerate their contact center transformation, orchestrate conversations…View ↗
The LivePerson Platform enables businesses and consumers to connect through conversational channels, such as voice, in-app and mobile…View ↗
The mission of our LP 360 Professional Services team is to help customers optimize the performance of our products in order to drive…View ↗
Our solutions benefit organizations of all sizes conducting business or communicating with consumers through messaging and chat. Our…View ↗
Who Are Their Customers?
Customers include large companies, online businesses and merchants, automotive dealers, educational institutions, public-sector organizations and nonprofits. Enterprise and mid-market sales are mainly direct, with system integrators and other providers supplementing sales; smaller businesses can buy directly, online or through partners.
10-K for FY2025, filed Mar 16, 2026Our solutions benefit organizations of all sizes conducting business or communicating with consumers through messaging and chat. Our…View ↗
Enterprise and large mid-market. We target enterprises which have thousands of agents in their contact centers and collectively connect…View ↗
Small business and small mid-market. We target small business and small mid-market customers with a mix of direct, online self-service, and…View ↗
How Are They Changing?
- Net income
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Sources
10-Q for Q2 FY2026, filed Aug 7, 2026
−$72.6MView ↗
- ▲ +362% (Loss)
- vs −$15.7M in Q2 FY2025
10-Q for Q2 FY2026, filed Aug 7, 2026
Open tableView ↗
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Sep 4, 2026
SoundHound completed its acquisition of LivePerson
LivePerson became an indirect wholly owned subsidiary of SoundHound; Nasdaq will remove LivePerson common stock from listing.
Sources
8-K, filed Sep 4, 2026
at the First Merger Effective Time, each share of the Company’s common stock, par value $0.001 (“Company Common Stock”) issued and…View ↗
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Sep 2, 2026
Stockholders approved the merger with SoundHound
The parties said they expected to complete the transaction on September 4, 2026.
Sources
8-K, filed Sep 2, 2026
As a result of receipt of shareholder approval of the Merger Proposal, all conditions precedent to the consummation of the transactions…View ↗
Consumer services sale
The older report also described an online marketplace connecting experts who charged users for advice. The latest report describes the business as serving brands through its conversation platform and related services.
10-K for FY2022, filed Mar 16, 2023 10-K for FY2025, filed Mar 16, 2026LivePerson’s consumer services offering is an online marketplace that connects Experts who provide information and knowledge for a fee via…View ↗
The LivePerson Platform enables businesses and consumers to connect through conversational channels, such as voice, in-app and mobile…View ↗
Our solutions benefit organizations of all sizes conducting business or communicating with consumers through messaging and chat. Our…View ↗
(1) On March 20, 2023, the Company completed the sale of Kasamba and therefore ceased recognizing revenue related to Kasamba effective on…View ↗
Who Do They Compete With?
Competes with eGain, Genesys, Oracle, Salesforce.com, Twilio, Facebook, Google, and WeChat
10-K for FY2025, filed Mar 16, 2026technology or service providers offering or powering competing digital engagement, contact center, communications, or customer relationship…View ↗
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