The company has not filed an annual or quarterly report since its Q2 FY2021 10-Q, filed Aug 13, 2021. Its latest SEC filing is a SC 13G from Sep 24, 2021.
10-Q for Q2 FY2021, filed Aug 13, 2021
The sections below describe the company as of the FY2020 annual report.
Delivers outsourced customer and technical support services and cloud software to companies, and technology support to consumers and small businesses.
10-K for FY2020, filed Mar 30, 2021We provide outsourced customer support and cloud-based technology platforms to companies in multiple industry verticals. We serve clients…View ↗
We offer technical support programs to our enterprise clients that are sold to the clients’ end customers. These tailored programs can be…View ↗
We also offer a subscription-based tech support service direct-to-consumers and small businesses that helps users solve a wide-range of…View ↗
We also license Support.com’s technology platform and/or applications separately from our outsourced customer support services. In such an…View ↗
$60.1M
10-K for FY2017, filed Mar 22, 2018
$60.1M ↗
Companies buy outsourced customer support directly, while communications providers, retailers and technology companies sell partner-branded services to end users. Consumers and small businesses can also buy tech support directly, and software is sold directly or through resellers.
10-K for FY2020, filed Mar 30, 2021We sell our customer support solutions through a dedicated sales force with a consultative approach. We market these solutions to clients…View ↗
We sell tech support subscription services and fully managed technical support programs to clients through our direct sales efforts.…View ↗
We also sell our tech support services direct to consumers and small businesses primarily through online marketing channels, including but…View ↗
We license SUPERAntiSpyware® directly to clients and through re-sellers or partners. To date, a majority of the end-user software revenue…View ↗
We offer customer support, technical support, and technology services to large corporations, consumers and SMBs, directly and through our…View ↗
No. It lost $1.5M in FY2017.
10-K for FY2017, filed Mar 22, 2018
10-K for FY2017, filed Mar 22, 2018
−$1.6MView ↗
10-K for FY2017, filed Mar 22, 2018
−$1.5MView ↗
10-K for FY2017, filed Mar 22, 2018
−$4.3MView ↗
10-Q for Q2 FY2021, filed Aug 14, 2021
−$799KView ↗
8-K, filed Sep 14, 2021
At the effective time of the Merger (the “Effective Time”), (i) each share of common stock, par value $0.0001, of the Company (the “Company…View ↗
Shrank. Revenue fell 28% in 3 years, from $83M in FY2014 to $60.1M in FY2017, about 10% a year.
Enterprise and global delivery focus
The older report described services aimed at consumers and small businesses and U.S.-based agents; the latest report says the company intends to move toward enterprise customers and global delivery.
10-K for FY2017, filed Mar 22, 2018 10-K for FY2020, filed Mar 30, 2021Services. Services revenue consists primarily of fees for customer support services generated from our partners. We provide these services…View ↗
Software sales model
The older report offered some software under perpetual licenses and some by subscription; the latest says end-user software is sold mainly through annual subscriptions.
10-K for FY2017, filed Mar 22, 2018 10-K for FY2020, filed Mar 30, 2021Our end-user software products are designed to maintain, optimize and secure computers and mobile devices. Certain software products are…View ↗
Software and other revenue is comprised primarily of fees for end-user software products provided through direct customer downloads and…View ↗
Competes with Concentrix, Teleperformance, Sitel, TaskUs, Alorica, and 24-7 Intouch
10-K for FY2020, filed Mar 30, 2021With regard to our customer support services, our competitors include large multi-national corporations and smaller, regional providers…View ↗
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