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ShoreTel Inc

No Longer Reporting

The company has not filed an annual or quarterly report since its FY2017 10-K, filed Sep 8, 2017. Its latest SEC filing is a SC 13G/A from Feb 14, 2018.

The sections below describe the company as of the FY2017 annual report.

What Did They Do?

Builds and sells business communications systems for small and midsize businesses, including cloud, on-site and hybrid services, contact-center tools and software for adding communications to applications.

Who Were Their Customers?

Its customers range from businesses to government, education and health-care organizations. Onsite offerings move mainly through resellers and distributors, while hosted services are sold through those partners and ShoreTel's direct sales team.

Customers above 10% of revenue, FY2017
of revenue from one customer
FY2015: 26% from one customer

How Were They Changing?

Since the FY2017 annual report
  • Sep 27, 2017 Mitel completed its acquisition of ShoreTel ShoreTel became a wholly owned Mitel subsidiary after the merger.

Communications platform The earlier portfolio lists telephony, unified communications, contact-center, mobility and professional services; the latest also describes Summit, a platform for creating communications features inside applications and workflows.

Who Did They Compete With?

Competes with AT&T, Telstra, British Telecom, Verizon, 8x8, RingCentral, Mitel, West IP Communications, Fuze, Vonage, Avaya, Broadsoft, Cisco, Microsoft, Unify, NEC, Interactive Intelligence, Twilio, Plivo, and Amazon

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