Concentrix Corporation
concentrix.comWhat Do They Do?
Provides customer experience and digital operations services, analytics, and business technology to global companies.
10-K for FY2025, filed Jan 28, 2026We are a global technology and services leader that powers exceptional brand experiences and digital operations for more than 2,000 clients…View ↗
CX and user experience (“UX”) strategy and design; digital operations, including business-to-business (“B2B”) sales, performance marketing…View ↗
Strategy and Design. We strive to help our clients reimagine what great is by using human-centered design and tech-enabled innovation to…View ↗
How Do They Make Money?
Clients pay under contracts for technology and services, usually at flat prices tied to staffing hours or customer transactions. Concentrix generally invoices after doing the work, with payment due under contract terms.
10-K for FY2025, filed Jan 28, 2026We generate revenue through the provision of technology and services to our clients pursuant to client contracts. Our client contracts…View ↗
Our technology and services are generally characterized by flat unit prices. Approximately 99% of our revenue is recognized as services are…View ↗
The Company generates revenue primarily from the provision of integrated, end-to-end solutions and technology, including CX process…View ↗
$9.8B
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10-K for FY2025, filed Jan 28, 2026
$9.8B ↗
Who Are Their Customers?
Global companies in technology, retail, communications, finance, and healthcare contract directly with Concentrix for customer experience and business services. Its sales force is organized by industry and geography.
10-K for FY2025, filed Jan 28, 2026In fiscal year 2025, we served more than 2,000 clients across various verticals and geographies. Our strategic verticals include…View ↗
We market our services through a sales force organized by industry vertical and geography. Our efforts may begin in response to our lead…View ↗
We generate revenue through the provision of technology and services to our clients pursuant to client contracts. Our client contracts…View ↗
Do Revenues Turn Into Profits?
Not on paper. It lost $1.3B in FY2025, but brought in more cash than it spent: $572.5M of free cash flow.
10-K for FY2025, filed Jan 28, 2026
−$918.2MView ↗
10-K for FY2025, filed Jan 28, 2026
−$1.3BView ↗
10-K for FY2025, filed Jan 28, 2026
$572.5MView ↗
How Are They Changing?
Growing. Revenue grew 76% in 4 years, from $5.6B in FY2021 to $9.8B in FY2025, about 15% a year.
AI offerings broaden
The latest report describes a named suite of self-service and agent-assistance products plus an agentic AI services framework; the older report discussed AI and automation as capabilities within broader customer-experience and digital-transformation services.
10-K for FY2022, filed Jan 27, 2023 10-K for FY2025, filed Jan 28, 2026Intelligent Experience Products. In September 2024, we launched our Intelligent Experience (“iX”) suite of products, designed to solve…View ↗
iX HelloTM is an enterprise-grade GenAI-powered self-service application that is designed to accelerate productivity across multiple…View ↗
In addition, in September 2025, we announced the launch of our Agentic Operating FrameworkTM, which combines advanced technologies with…View ↗
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