Sprinklr, Inc.
sprinklr.comWhat Do They Do?
Sells customer-experience software that helps large enterprises manage customer service, social media and marketing across digital and traditional channels.
10-K for FY2026, filed Mar 19, 2026Sprinklr provides a Unified Customer Experience Management (“Unified-CXM”) platform that helps organizations manage customer interactions…View ↗
These new realities guide what we have built, providing solutions and capabilities that large enterprises can no longer afford to live…View ↗
Sprinklr Service. A suite of AI-based products and solutions that transforms fragmented interactions across voice, digital and social…View ↗
How Do They Make Money?
Customers pay subscription fees for access to Sprinklr’s cloud platform and support, typically invoiced annually in advance; professional-services fees cover fixed-fee or time-and-materials implementation and managed work.
10-K for FY2026, filed Mar 19, 2026We generate revenue from the sale of subscriptions to our Unified-CXM cloud-based software platform and related professional services.View ↗
Subscription revenue consists primarily of fees for accessing our proprietary Unified-CXM platform, as well as related stand-ready…View ↗
The Company generates revenue primarily from (i) subscription fees, which consist primarily of fees for accessing its proprietary…View ↗
The Company typically invoices customers annually in advance. Amounts billed for future periods are recorded as deferred revenue, while…View ↗
Professional services revenue. Includes implementation and managed services fees that are either fixed-fee or time-and materials…View ↗
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10-K for FY2026, filed Mar 19, 2026
FY2026 revenue by product or service ↗
$857.2M
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10-K for FY2026, filed Mar 19, 2026
$857.2M ↗
| Segment | Share | Revenue | How money arrives |
|---|---|---|---|
|
Subscription
Recurring
10-K for FY2026, filed Mar 19, 2026 |
88%
FY2023: 89%
|
Subscription, FY2026
$756.3M Sources
|
Recurring |
|
Professional services
|
12%
FY2023: 11%
|
Professional services, FY2026
$100.9M Sources
|
Who Are Their Customers?
Sprinklr targets large global enterprises and also serves marketing agencies, government, nonprofit and educational organizations. Sales are primarily through a direct sales team, with channel, systems-integration and agency relationships extending its reach.
10-K for FY2026, filed Mar 19, 2026We generate sales, primarily, through a direct sales organization, which includes Account Executives, Sales Development Reps, Solutions…View ↗
We engage with industry research firms to educate them on our platform and its transformational impact on enterprises and have developed…View ↗
Our customer base is diverse, spanning global enterprises across a broad array of industries and geographies, as well as marketing…View ↗
We primarily target large global enterprises, as we believe that our Unified-CXM platform’s breadth and depth of capabilities are…View ↗
Do Revenues Turn Into Profits?
Yes. It kept 3 cents of every revenue dollar as net income in FY2026 and turned 18 cents into free cash flow.
10-K for FY2026, filed Mar 19, 2026
$40.2MView ↗
10-K for FY2026, filed Mar 19, 2026
$22.9MView ↗
10-K for FY2026, filed Mar 19, 2026
$157.8MView ↗
How Are They Changing?
10-Q for Q2 FY2027, filed Sep 3, 2026
Open tableView ↗
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Sep 2, 2026
Issues updated full-year financial guidance
Total revenue guidance was $866.5 million to $868.5 million, and non-GAAP operating income guidance was $139.0 million to $141.0 million.
Sources
8-K, filed Sep 2, 2026
Subscription revenue between $782.5 million and $784.5 million. Total revenue between $866.5 million and $868.5 million. Non-GAAP operating…View ↗
Growing. Revenue grew 74% in 4 years, from $492.4M in FY2022 to $857.2M in FY2026, about 15% a year.
Broader AI capabilities
The older report describes AI mainly as machine-learning tools for predicting customer intent and sentiment. The latest report also describes generative AI, AI agents and copilots across customer-experience products.
10-K for FY2023, filed Apr 3, 2023 10-K for FY2026, filed Mar 19, 2026PURPOSE-BUILT AI for Customer Experience Management. With over a decade of development, we offer a broad set of AI capabilities leveraging…View ↗
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