EverCommerce Inc. (NASDAQ: EVCM) is a SaaS company that provides vertically-tailored software solutions to service-based small- and medium-sized businesses across home services, health services, and wellness services. It makes money primarily through recurring subscription and transaction-based fees, with approximately 96% of revenue classified as recurring or re-occurring in the year ended December 31, 2025. As of December 31, 2025, EverCommerce served more than 745,000 customers organized under three vertical brands: EverPro (Home Services), EverHealth (Health Services), and EverWell (Wellness Services). The company competes against both vertical specialists and horizontal platforms including Salesforce, Intuit, and Square. Annualized net revenue retention was approximately 96% for the quarter ended December 31, 2025, reflecting sticky switching costs from deep workflow integration across scheduling, payments, customer engagement, and practice management functions.

Revenue model

Recurring and re-occurring SaaS subscription fees plus payments processing revenue. Approximately 96% of total revenue was recurring or re-occurring in FY2025, 97% in FY2024, and 96% in FY2023 (per the 10-K filed 2026-03-12). Revenue is generated across three verticals: EverPro, EverHealth, and EverWell.

Products and services

Vertically-tailored SaaS solutions covering field service management, scheduling, payments processing, customer experience tools, reputation management, NPS-based feedback collection, review generation, digital communications, and customer health scoring. The ZyraTalk acquisition added agentic AI virtual assistant capabilities integrated into Home Services solutions. Solutions address the full customer interaction lifecycle for service SMBs.

Customers and end markets

Service-based SMBs with 500 or fewer employees. End markets include home improvement contractors, home maintenance technicians (EverPro), physician practices and therapists (EverHealth), and salon owners (EverWell). As of December 31, 2025, total customer count exceeded 745,000. No single customer concentration disclosed in the excerpts.

Value-chain role

Software platform provider sitting between service professionals and their end consumers. Handles workflow automation, payment processing, and customer engagement for service SMBs, functioning as operational infrastructure rather than a marketplace or distributor.

Geographic exposure

Primarily North America (United States and Canada). The company estimates 35 million service SMBs in North America out of approximately 456 million globally as of 2023, per the 10-K filed 2026-03-12. No international revenue breakdown disclosed in the excerpts.

Competitors

Salesforce, Intuit, Square, Mobile sales application and field service management platforms (Home Services), EHR/EMR and practice management platforms (Health Services), Scheduling and management platforms (Wellness Services)

Source: SEC 10-K, filed 2026-03-12

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