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FY2025
12 months to Dec 31, 2025
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FY2024
12 months to Dec 31, 2024
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FY2023
12 months to Dec 31, 2023
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FY2022
12 months to Dec 31, 2022
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FY2021
12 months to Dec 31, 2021
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|---|---|---|---|---|---|
| OPERATING ACTIVITIES: | |||||
| Net loss | |||||
| Adjustments to reconcile net loss to net cash used in operating activities: | |||||
| Stock-based compensation expense | |||||
| Depreciation | |||||
| Depreciation and amortization | |||||
| Reduction of operating lease right-of-use assets | |||||
| Amortization of purchased intangible assets and finance leases | |||||
| Amortization of finance leases | |||||
| Amortization of debt issuance costs and accretion of debt discount | |||||
| Accretion of debt discount on convertible senior notes | |||||
| Impairment of goodwill | |||||
| Impairment of intangibles and other assets | |||||
| Change in fair value of Warrants | |||||
| Change in fair value of contingent consideration | |||||
| Gain on troubled debt restructuring | |||||
| Gain on debt extinguishment | |||||
| Paid-in-Kind Interest | |||||
| Allowance for credit losses | |||||
| Loss (gain) on divestiture | |||||
| Gain on settlement of leases | |||||
| Deferred income taxes | |||||
| Equity loss in joint venture | |||||
| Changes in operating assets and liabilities: | |||||
| Accounts receivable | |||||
| Prepaid expenses and other current assets | |||||
| Contract acquisition costs | |||||
| Other assets | |||||
| Accounts payable | |||||
| Accounts payable, accrued expenses and other current liabilities | |||||
| Deferred revenue | |||||
| Operating lease liabilities | |||||
| Other liabilities | |||||
| Net cash used in operating activities | |||||
| INVESTING ACTIVITIES: | |||||
| Purchases of property and equipment, including capitalized internal-use software development costs | |||||
| Proceeds from divestiture | |||||
| Payments for acquisitions, net of cash acquired | |||||
| Purchases of intangible assets | |||||
| Repayment of debt acquired in acquisition | |||||
| Investment in joint venture | |||||
| Net cash used in investing activities | |||||
| FINANCING ACTIVITIES: | |||||
| Payment on settlement of warrants | |||||
| Payment in connection with troubled debt restructuring | |||||
| Proceeds from issuance of 2029 convertible senior notes | |||||
| Payment of debt issuance costs | |||||
| Principal payments for finance leases | |||||
| Proceeds from issuance of common stock in connection with the exercise of options and ESPP | |||||
| Repurchase of common stock | |||||
| Net cash (used in) provided by financing activities | |||||
| Effect of foreign exchange rate changes on cash and cash equivalents | |||||
| Net decrease in cash, cash equivalents, and restricted cash | |||||
| Cash classified within current assets held for sale | |||||
| Cash, cash equivalents, and restricted cash - beginning of year | |||||
| Cash, cash equivalents, and restricted cash - end of year | |||||
| Supplemental disclosure of other cash flow information: | |||||
| Cash paid for income taxes, net | |||||
| Cash paid for interest | |||||
| Supplemental disclosure of non-cash investing and financing activities: | |||||
| Issuance of Second Lien Notes due 2029 in connection with troubled debt restructuring | |||||
| Issuance of preferred stock in connection with troubled debt restructuring | |||||
| Issuance of common stock in connection with troubled debt restructuring | |||||
| e-bot7 | |||||
| Tenfold | |||||
| VoiceBase | |||||
| WildHealth | |||||
| Total issuance of common stock in connection with troubled debt restructuring | |||||
| Noncash Or Part Noncash Acquisition, Contingent Liability | |||||
| e-bot7 | |||||
| Tenfold | |||||
| VoiceBase | |||||
| WildHealth | |||||
| Purchase of property and equipment and intangible assets in accounts payable | |||||
| Right-of-use assets obtained in exchange for operating lease liabilities | |||||
| Right-of-use assets obtained in exchange for finance lease liabilities | |||||
| Issuance of shares of common stock to settle cash awards | |||||
| Reconciliation of cash, cash equivalents, and restricted cash to consolidated balance sheets: | |||||
| Cash and cash equivalents | |||||
| Restricted cash | |||||
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