$CRM
Salesforce, Inc. Stock $crm

$crm Overview Financials Valuation SEC Filings Company Website

2020 Q1 Form 10-K Financial Statement

#000110852420000014 Filed on March 05, 2020

Income Statement

Concept	2020 Q1	2020	2019 Q1
Revenue	$4.851B	$17.10B	$3.603B
YoY Change	34.64%	28.73%	26.38%
Cost Of Revenue	$1.220B	$4.235B	$946.0M
YoY Change	28.96%	22.72%	28.18%
Gross Profit	$3.631B	$12.86B	$2.657B
YoY Change	36.66%	30.84%	24.92%
Gross Profit Margin	74.85%	75.23%	73.74%
Selling, General & Admin	$2.726B	$9.634B	$1.931B
YoY Change	41.17%	30.01%	29.6%
% of Gross Profit	75.08%	74.9%	72.68%
Research & Development	$831.0M	$2.766B	$518.0M
YoY Change	60.42%	46.66%	30.81%
% of Gross Profit	22.89%	21.5%	19.5%
Depreciation & Amortization	$633.0M	$455.0M	$273.0M
YoY Change	131.87%	10.71%	45.21%
% of Gross Profit	17.43%	3.54%	10.27%
Operating Expenses	$3.667B	$12.57B	$2.517B
YoY Change	45.69%	35.18%	31.37%
Operating Profit	-$36.00M	$297.0M	$137.0M
YoY Change	-126.28%	-44.49%	-35.07%
Interest Expense	$30.00M	$415.0M	$109.0M
YoY Change	-72.48%	169.48%	581.25%
% of Operating Profit		139.73%	79.56%
Other Income/Expense, Net	$2.000M	-$18.00M	-$7.000M
YoY Change	-128.57%	-80.85%	16.67%
Pretax Income	-$4.000M	$706.0M	$239.0M
YoY Change	-101.67%	-15.85%	8.14%
Income Tax	$238.0M	$580.0M	-$166.0M
% Of Pretax Income		82.15%	-69.46%
Net Earnings	-$248.0M	$126.0M	$362.0M
YoY Change	-168.51%	-88.65%	75.73%
Net Earnings / Revenue	-5.11%	0.74%	10.05%
Basic Earnings Per Share	-$0.28	$0.15	$0.47
Diluted Earnings Per Share	-$0.28	$0.15	$0.46
COMMON SHARES
Basic Shares Outstanding	895.0M shares	829.0M shares	771.0M shares
Diluted Shares Outstanding		850.0M shares

Balance Sheet

Concept	2020 Q1	2020	2019 Q1
SHORT-TERM ASSETS
Cash & Short-Term Investments	$7.947B	$7.947B	$4.342B
YoY Change	83.03%	83.03%	-3.96%
Cash & Equivalents	$4.145B	$4.145B	$2.669B
Short-Term Investments	$3.802B	$3.802B	$1.673B
Other Short-Term Assets	$916.0M	$916.0M	$629.0M
YoY Change	45.63%	45.63%	33.55%
Inventory
Prepaid Expenses
Receivables	$6.174B	$7.100B	$4.924B
Other Receivables	$0.00	$0.00	$0.00
Total Short-Term Assets	$15.96B	$15.96B	$10.68B
YoY Change	49.42%	49.42%	11.47%
LONG-TERM ASSETS
Property, Plant & Equipment	$2.375B	$5.415B	$2.051B
YoY Change	15.8%	164.02%	5.34%
Goodwill	$25.13B		$12.85B
YoY Change	95.58%		75.7%
Intangibles	$4.724B		$1.923B
YoY Change	145.66%		132.53%
Long-Term Investments	$1.963B	$1.963B	$1.302B
YoY Change	50.77%	50.77%	92.32%
Other Assets	$579.0M	$486.0M	$695.0M
YoY Change	-16.69%	15.17%	80.99%
Total Long-Term Assets	$39.16B	$39.16B	$20.05B
YoY Change	95.29%	95.29%	61.73%
TOTAL ASSETS
Total Short-Term Assets	$15.96B	$15.96B	$10.68B
Total Long-Term Assets	$39.16B	$39.16B	$20.05B
Total Assets	$55.13B	$55.13B	$30.74B
YoY Change	79.35%	79.35%	39.82%
SHORT-TERM LIABILITIES
YoY Change
Accounts Payable	$3.356B	$3.356B	$165.0M
YoY Change	1933.94%	1933.94%	117.11%
Accrued Expenses	$750.0M	$750.0M	$1.356B
YoY Change	-44.69%	-67.53%	39.79%
Deferred Revenue	$10.66B		$8.564B
YoY Change	24.5%		22.43%
Short-Term Debt	$0.00	$0.00	$0.00
YoY Change
Long-Term Debt Due	$4.000M	$53.00M	$3.000M
YoY Change	33.33%	-75.46%	-99.71%
Total Short-Term Liabilities	$14.85B	$14.85B	$11.26B
YoY Change	31.9%	31.9%	11.8%
LONG-TERM LIABILITIES
Long-Term Debt	$2.673B	$3.005B	$3.173B
YoY Change	-15.76%	-12.39%	356.55%
Other Long-Term Liabilities	$1.278B	$3.391B	$704.0M
YoY Change	81.53%	658.61%	-16.78%
Total Long-Term Liabilities	$3.951B	$6.396B	$3.877B
YoY Change	1.91%	64.97%	151.59%
TOTAL LIABILITIES
Total Short-Term Liabilities	$14.85B	$14.85B	$11.26B
Total Long-Term Liabilities	$3.951B	$6.396B	$3.877B
Total Liabilities	$21.24B	$21.24B	$15.13B
YoY Change	40.37%	40.37%	30.36%
SHAREHOLDERS EQUITY
Retained Earnings	$1.861B		$1.735B
YoY Change	7.26%		173.23%
Common Stock	$32.12B		$13.93B
YoY Change	130.59%		42.81%
Preferred Stock
YoY Change
Treasury Stock (at cost)
YoY Change
Treasury Stock Shares
Shareholders Equity	$33.89B	$33.89B	$15.61B
YoY Change
Total Liabilities & Shareholders Equity	$55.13B	$55.13B	$30.74B
YoY Change	79.35%	79.35%	39.82%

Cashflow Statement

Concept	2020 Q1	2020	2019 Q1
OPERATING ACTIVITIES
Net Income	-$248.0M	$126.0M	$362.0M
YoY Change	-168.51%	-88.65%	75.73%
Depreciation, Depletion And Amortization	$633.0M	$455.0M	$273.0M
YoY Change	131.87%	10.71%	45.21%
Cash From Operating Activities	$1.632B	$4.331B	$1.331B
YoY Change	22.61%	27.46%	26.52%
INVESTING ACTIVITIES
Capital Expenditures	-$136.0M	$643.0M	-$167.0M
YoY Change	-18.56%	8.07%	21.01%
Acquisitions		$369.0M
YoY Change		-92.79%
Other Investing Activities	-$1.329B	-$2.337B	-$211.0M
YoY Change	529.86%	-50.41%	-52.69%
Cash From Investing Activities	-$1.465B	-$2.980B	-$378.0M
YoY Change	287.57%	-43.86%	-35.27%
FINANCING ACTIVITIES
Cash Dividend Paid
YoY Change
Common Stock Issuance & Retirement, Net
YoY Change
Debt Paid & Issued, Net
YoY Change
Cash From Financing Activities	125.0M	$164.0M	-386.0M
YoY Change	-132.38%	-91.84%	-2131.58%
NET CHANGE
Cash From Operating Activities	1.632B	$4.331B	1.331B
Cash From Investing Activities	-1.465B	-$2.980B	-378.0M
Cash From Financing Activities	125.0M	$164.0M	-386.0M
Net Change In Cash	292.0M	$1.476B	567.0M
YoY Change	-48.5%	1071.43%	16.43%
FREE CASH FLOW
Cash From Operating Activities	$1.632B	$4.331B	$1.331B
Capital Expenditures	-$136.0M	$643.0M	-$167.0M
Free Cash Flow	$1.768B	$3.688B	$1.498B
YoY Change	18.02%	31.57%	25.88%

Facts In Submission

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CY2020	dei	Entity Central Index Key EntityCentralIndexKey	0001108524
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CY2020	dei	Document Annual Report DocumentAnnualReport	true
CY2020	dei	Document Period End Date DocumentPeriodEndDate	2020-01-31
CY2020	dei	Document Transition Report DocumentTransitionReport	false
CY2020	dei	Entity File Number EntityFileNumber	001-32224
CY2020	dei	Entity Registrant Name EntityRegistrantName	salesforce.com, inc.
CY2020	dei	Entity Incorporation State Country Code EntityIncorporationStateCountryCode	DE
CY2020	dei	Entity Tax Identification Number EntityTaxIdentificationNumber	94-3320693
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CY2020	dei	Entity Address Address Line2 EntityAddressAddressLine2	415 Mission Street, 3rd Fl
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CY2020	us-gaap	Other Comprehensive Income Unrealized Holding Gain Loss On Securities Arising During Period Before Tax OtherComprehensiveIncomeUnrealizedHoldingGainLossOnSecuritiesArisingDuringPeriodBeforeTax	26000000	USD
CY2019	us-gaap	Other Comprehensive Income Unrealized Holding Gain Loss On Securities Arising During Period Before Tax OtherComprehensiveIncomeUnrealizedHoldingGainLossOnSecuritiesArisingDuringPeriodBeforeTax	-12000000	USD
CY2018	us-gaap	Other Comprehensive Income Unrealized Holding Gain Loss On Securities Arising During Period Before Tax OtherComprehensiveIncomeUnrealizedHoldingGainLossOnSecuritiesArisingDuringPeriodBeforeTax	-4000000	USD
CY2020	us-gaap	Other Comprehensive Income Loss Before Tax Portion Attributable To Parent OtherComprehensiveIncomeLossBeforeTaxPortionAttributableToParent	-33000000	USD
CY2019	us-gaap	Other Comprehensive Income Loss Before Tax Portion Attributable To Parent OtherComprehensiveIncomeLossBeforeTaxPortionAttributableToParent	-38000000	USD
CY2018	us-gaap	Other Comprehensive Income Loss Before Tax Portion Attributable To Parent OtherComprehensiveIncomeLossBeforeTaxPortionAttributableToParent	73000000	USD
CY2020	us-gaap	Other Comprehensive Income Loss Tax Portion Attributable To Parent1 OtherComprehensiveIncomeLossTaxPortionAttributableToParent1	2000000	USD
CY2019	us-gaap	Other Comprehensive Income Loss Tax Portion Attributable To Parent1 OtherComprehensiveIncomeLossTaxPortionAttributableToParent1	1000000	USD
CY2018	us-gaap	Other Comprehensive Income Loss Tax Portion Attributable To Parent1 OtherComprehensiveIncomeLossTaxPortionAttributableToParent1	-1000000	USD
CY2020	us-gaap	Other Comprehensive Income Loss Net Of Tax Portion Attributable To Parent OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent	-35000000	USD
CY2019	us-gaap	Other Comprehensive Income Loss Net Of Tax Portion Attributable To Parent OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent	-39000000	USD
CY2018	us-gaap	Other Comprehensive Income Loss Net Of Tax Portion Attributable To Parent OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent	74000000	USD
CY2018	us-gaap	Comprehensive Income Net Of Tax ComprehensiveIncomeNetOfTax	434000000	USD
CY2017Q1	us-gaap	Stockholders Equity StockholdersEquity	8230000000	USD
CY2018	us-gaap	Stock Issued During Period Value Stock Options Exercised StockIssuedDuringPeriodValueStockOptionsExercised	709000000	USD
CY2018	us-gaap	Stock Issued During Period Value Acquisitions StockIssuedDuringPeriodValueAcquisitions	12000000	USD
CY2018	us-gaap	Reclassifications Of Temporary To Permanent Equity ReclassificationsOfTemporaryToPermanentEquity	-4000000	USD
CY2018	us-gaap	Adjustments To Additional Paid In Capital Sharebased Compensation Requisite Service Period Recognition Value AdjustmentsToAdditionalPaidInCapitalSharebasedCompensationRequisiteServicePeriodRecognitionValue	995000000	USD
CY2018	us-gaap	Other Comprehensive Income Loss Net Of Tax Portion Attributable To Parent OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent	74000000	USD
CY2018	us-gaap	Net Income Loss NetIncomeLoss	360000000	USD
CY2018Q1	us-gaap	Stockholders Equity StockholdersEquity	10376000000	USD
CY2018Q1	us-gaap	New Accounting Pronouncement Or Change In Accounting Principle Effect Of Adoption Quantification NewAccountingPronouncementOrChangeInAccountingPrincipleEffectOfAdoptionQuantification	-17000000	USD
CY2019	us-gaap	Stock Issued During Period Value Stock Options Exercised StockIssuedDuringPeriodValueStockOptionsExercised	695000000	USD
CY2019	us-gaap	Stock Issued During Period Value Acquisitions StockIssuedDuringPeriodValueAcquisitions	2195000000	USD
CY2019	us-gaap	Stock Issued During Period Value Conversion Of Convertible Securities StockIssuedDuringPeriodValueConversionOfConvertibleSecurities	4000000	USD
CY2019	us-gaap	Adjustments To Additional Paid In Capital Sharebased Compensation Requisite Service Period Recognition Value AdjustmentsToAdditionalPaidInCapitalSharebasedCompensationRequisiteServicePeriodRecognitionValue	1281000000	USD
CY2019	us-gaap	Other Comprehensive Income Loss Net Of Tax Portion Attributable To Parent OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent	-39000000	USD
CY2019	us-gaap	Net Income Loss NetIncomeLoss	1110000000	USD
CY2019Q1	us-gaap	Stockholders Equity StockholdersEquity	15605000000	USD
CY2020	us-gaap	Stock Issued During Period Value Stock Options Exercised StockIssuedDuringPeriodValueStockOptionsExercised	816000000	USD
CY2020	us-gaap	Stock Issued During Period Value Acquisitions StockIssuedDuringPeriodValueAcquisitions	15588000000	USD
CY2020	us-gaap	Adjustments To Additional Paid In Capital Sharebased Compensation Requisite Service Period Recognition Value AdjustmentsToAdditionalPaidInCapitalSharebasedCompensationRequisiteServicePeriodRecognitionValue	1785000000	USD
CY2020	us-gaap	Other Comprehensive Income Loss Net Of Tax Portion Attributable To Parent OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent	-35000000	USD
CY2020	us-gaap	Net Income Loss NetIncomeLoss	126000000	USD
CY2020Q1	us-gaap	Stockholders Equity StockholdersEquity	33885000000	USD
CY2020	us-gaap	Net Income Loss NetIncomeLoss	126000000	USD
CY2019	us-gaap	Net Income Loss NetIncomeLoss	1110000000	USD
CY2018	us-gaap	Net Income Loss NetIncomeLoss	360000000	USD
CY2020	us-gaap	Depreciation And Amortization DepreciationAndAmortization	2135000000	USD
CY2019	us-gaap	Depreciation And Amortization DepreciationAndAmortization	982000000	USD
CY2018	us-gaap	Depreciation And Amortization DepreciationAndAmortization	784000000	USD
CY2020	us-gaap	Capitalized Contract Cost Amortization CapitalizedContractCostAmortization	876000000	USD
CY2019	us-gaap	Capitalized Contract Cost Amortization CapitalizedContractCostAmortization	737000000	USD
CY2018	us-gaap	Capitalized Contract Cost Amortization CapitalizedContractCostAmortization	592000000	USD
CY2018	us-gaap	Share Based Compensation ShareBasedCompensation	997000000	USD
CY2020	crm	Fair Value Adjustment Loss On Remaining Performance Obligationsof Agreements FairValueAdjustmentLossOnRemainingPerformanceObligationsofAgreements	166000000	USD
CY2019	crm	Fair Value Adjustment Loss On Remaining Performance Obligationsof Agreements FairValueAdjustmentLossOnRemainingPerformanceObligationsofAgreements	0	USD
CY2020	us-gaap	Share Based Compensation ShareBasedCompensation	1785000000	USD
CY2019	us-gaap	Share Based Compensation ShareBasedCompensation	1283000000	USD
CY2018	crm	Fair Value Adjustment Loss On Remaining Performance Obligationsof Agreements FairValueAdjustmentLossOnRemainingPerformanceObligationsofAgreements	0	USD
CY2020	crm	Marketable Equityand Non Marketable Debtand Equity Securities Realized Gains Losson Sale MarketableEquityandNonMarketableDebtandEquitySecuritiesRealizedGainsLossonSale	427000000	USD
CY2019	crm	Marketable Equityand Non Marketable Debtand Equity Securities Realized Gains Losson Sale MarketableEquityandNonMarketableDebtandEquitySecuritiesRealizedGainsLossonSale	542000000	USD
CY2018	crm	Marketable Equityand Non Marketable Debtand Equity Securities Realized Gains Losson Sale MarketableEquityandNonMarketableDebtandEquitySecuritiesRealizedGainsLossonSale	19000000	USD
CY2020	us-gaap	Increase Decrease In Accounts Receivable IncreaseDecreaseInAccountsReceivable	1000000000	USD
CY2019	us-gaap	Increase Decrease In Accounts Receivable IncreaseDecreaseInAccountsReceivable	923000000	USD
CY2018	us-gaap	Increase Decrease In Accounts Receivable IncreaseDecreaseInAccountsReceivable	719000000	USD
CY2020	crm	Increase Decreasein Capitalized Contract Costs IncreaseDecreaseinCapitalizedContractCosts	1130000000	USD
CY2019	crm	Increase Decreasein Capitalized Contract Costs IncreaseDecreaseinCapitalizedContractCosts	981000000	USD
CY2018	crm	Increase Decreasein Capitalized Contract Costs IncreaseDecreaseinCapitalizedContractCosts	1156000000	USD
CY2020	us-gaap	Increase Decrease In Prepaid Deferred Expense And Other Assets IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets	119000000	USD
CY2019	us-gaap	Increase Decrease In Prepaid Deferred Expense And Other Assets IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets	58000000	USD
CY2019	us-gaap	Increase Decrease In Accounts Payable IncreaseDecreaseInAccountsPayable	74000000	USD
CY2018	us-gaap	Increase Decrease In Accounts Payable IncreaseDecreaseInAccountsPayable	-39000000	USD
CY2018	us-gaap	Increase Decrease In Prepaid Deferred Expense And Other Assets IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets	-18000000	USD
CY2020	us-gaap	Increase Decrease In Accounts Payable IncreaseDecreaseInAccountsPayable	15000000	USD
CY2020	us-gaap	Increase Decrease In Accrued Liabilities IncreaseDecreaseInAccruedLiabilities	967000000	USD
CY2019	us-gaap	Increase Decrease In Accrued Liabilities IncreaseDecreaseInAccruedLiabilities	213000000	USD
CY2018	us-gaap	Increase Decrease In Accrued Liabilities IncreaseDecreaseInAccruedLiabilities	392000000	USD
CY2020	crm	Increase Decreasein Operating Lease Liabilities IncreaseDecreaseinOperatingLeaseLiabilities	728000000	USD
CY2020	us-gaap	Increase Decrease In Contract With Customer Liability IncreaseDecreaseInContractWithCustomerLiability	1665000000	USD
CY2019	us-gaap	Increase Decrease In Contract With Customer Liability IncreaseDecreaseInContractWithCustomerLiability	1503000000	USD
CY2018	us-gaap	Increase Decrease In Contract With Customer Liability IncreaseDecreaseInContractWithCustomerLiability	1528000000	USD
CY2020	us-gaap	Net Cash Provided By Used In Operating Activities NetCashProvidedByUsedInOperatingActivities	4331000000	USD
CY2019	us-gaap	Net Cash Provided By Used In Operating Activities NetCashProvidedByUsedInOperatingActivities	3398000000	USD
CY2018	us-gaap	Net Cash Provided By Used In Operating Activities NetCashProvidedByUsedInOperatingActivities	2738000000	USD
CY2020	us-gaap	Payments To Acquire Businesses Net Of Cash Acquired PaymentsToAcquireBusinessesNetOfCashAcquired	369000000	USD
CY2019	us-gaap	Payments To Acquire Businesses Net Of Cash Acquired PaymentsToAcquireBusinessesNetOfCashAcquired	5115000000	USD
CY2018	us-gaap	Payments To Acquire Businesses Net Of Cash Acquired PaymentsToAcquireBusinessesNetOfCashAcquired	25000000	USD
CY2020	crm	Payments For Investments In Privately Held Companies PaymentsForInvestmentsInPrivatelyHeldCompanies	768000000	USD
CY2019	crm	Payments For Investments In Privately Held Companies PaymentsForInvestmentsInPrivatelyHeldCompanies	362000000	USD
CY2018	crm	Payments For Investments In Privately Held Companies PaymentsForInvestmentsInPrivatelyHeldCompanies	216000000	USD
CY2020	crm	Proceeds From Investments In Privately Held Companies ProceedsFromInvestmentsInPrivatelyHeldCompanies	434000000	USD
CY2019	crm	Proceeds From Investments In Privately Held Companies ProceedsFromInvestmentsInPrivatelyHeldCompanies	260000000	USD
CY2018	crm	Proceeds From Investments In Privately Held Companies ProceedsFromInvestmentsInPrivatelyHeldCompanies	131000000	USD
CY2020	us-gaap	Payments To Acquire Available For Sale Securities Debt PaymentsToAcquireAvailableForSaleSecuritiesDebt	3857000000	USD
CY2019	us-gaap	Payments To Acquire Available For Sale Securities Debt PaymentsToAcquireAvailableForSaleSecuritiesDebt	1068000000	USD
CY2018	us-gaap	Payments To Acquire Available For Sale Securities Debt PaymentsToAcquireAvailableForSaleSecuritiesDebt	2003000000	USD
CY2020	us-gaap	Proceeds From Sale Of Available For Sale Securities Debt ProceedsFromSaleOfAvailableForSaleSecuritiesDebt	1444000000	USD
CY2019	us-gaap	Proceeds From Sale Of Available For Sale Securities Debt ProceedsFromSaleOfAvailableForSaleSecuritiesDebt	1426000000	USD
CY2018	us-gaap	Proceeds From Sale Of Available For Sale Securities Debt ProceedsFromSaleOfAvailableForSaleSecuritiesDebt	558000000	USD
CY2020	us-gaap	Proceeds From Maturities Prepayments And Calls Of Available For Sale Securities ProceedsFromMaturitiesPrepaymentsAndCallsOfAvailableForSaleSecurities	779000000	USD
CY2019	us-gaap	Proceeds From Maturities Prepayments And Calls Of Available For Sale Securities ProceedsFromMaturitiesPrepaymentsAndCallsOfAvailableForSaleSecurities	146000000	USD
CY2018	us-gaap	Proceeds From Maturities Prepayments And Calls Of Available For Sale Securities ProceedsFromMaturitiesPrepaymentsAndCallsOfAvailableForSaleSecurities	78000000	USD
CY2019	us-gaap	Repayments Of Long Term Lines Of Credit RepaymentsOfLongTermLinesOfCredit	1529000000	USD
CY2020	us-gaap	Payments To Acquire Property Plant And Equipment PaymentsToAcquirePropertyPlantAndEquipment	643000000	USD
CY2019	us-gaap	Payments To Acquire Property Plant And Equipment PaymentsToAcquirePropertyPlantAndEquipment	595000000	USD
CY2018	us-gaap	Payments To Acquire Property Plant And Equipment PaymentsToAcquirePropertyPlantAndEquipment	534000000	USD
CY2020	us-gaap	Net Cash Provided By Used In Investing Activities NetCashProvidedByUsedInInvestingActivities	-2980000000	USD
CY2019	us-gaap	Net Cash Provided By Used In Investing Activities NetCashProvidedByUsedInInvestingActivities	-5308000000	USD
CY2018	us-gaap	Net Cash Provided By Used In Investing Activities NetCashProvidedByUsedInInvestingActivities	-2011000000	USD
CY2020	us-gaap	Proceeds From Issuance Of Medium Term Notes ProceedsFromIssuanceOfMediumTermNotes	0	USD
CY2019	us-gaap	Proceeds From Issuance Of Medium Term Notes ProceedsFromIssuanceOfMediumTermNotes	2966000000	USD
CY2018	us-gaap	Proceeds From Issuance Of Medium Term Notes ProceedsFromIssuanceOfMediumTermNotes	0	USD
CY2020	us-gaap	Proceeds From Stock Plans ProceedsFromStockPlans	840000000	USD
CY2019	us-gaap	Proceeds From Stock Plans ProceedsFromStockPlans	704000000	USD
CY2018	us-gaap	Proceeds From Stock Plans ProceedsFromStockPlans	650000000	USD
CY2020	us-gaap	Repayments Of Long Term Capital Lease Obligations RepaymentsOfLongTermCapitalLeaseObligations	173000000	USD
CY2019	us-gaap	Repayments Of Long Term Capital Lease Obligations RepaymentsOfLongTermCapitalLeaseObligations	131000000	USD
CY2018	us-gaap	Repayments Of Long Term Capital Lease Obligations RepaymentsOfLongTermCapitalLeaseObligations	106000000	USD
CY2020	us-gaap	Repayments Of Long Term Lines Of Credit RepaymentsOfLongTermLinesOfCredit	503000000	USD
CY2018	us-gaap	Repayments Of Long Term Lines Of Credit RepaymentsOfLongTermLinesOfCredit	323000000	USD
CY2020	us-gaap	Net Cash Provided By Used In Financing Activities NetCashProvidedByUsedInFinancingActivities	164000000	USD
CY2019	us-gaap	Net Cash Provided By Used In Financing Activities NetCashProvidedByUsedInFinancingActivities	2010000000	USD
CY2018	us-gaap	Net Cash Provided By Used In Financing Activities NetCashProvidedByUsedInFinancingActivities	221000000	USD
CY2020	us-gaap	Effect Of Exchange Rate On Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents EffectOfExchangeRateOnCashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents	-39000000	USD
CY2019	us-gaap	Effect Of Exchange Rate On Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents EffectOfExchangeRateOnCashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents	26000000	USD
CY2018	us-gaap	Effect Of Exchange Rate On Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents EffectOfExchangeRateOnCashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents	-12000000	USD
CY2020	us-gaap	Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect	1476000000	USD
CY2019	us-gaap	Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect	126000000	USD
CY2018	us-gaap	Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect	936000000	USD
CY2019Q1	us-gaap	Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents	2669000000	USD
CY2018Q1	us-gaap	Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents	2543000000	USD
CY2017Q1	us-gaap	Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents	1607000000	USD
CY2020Q1	us-gaap	Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents	4145000000	USD
CY2019Q1	us-gaap	Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents	2669000000	USD
CY2018Q1	us-gaap	Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents	2543000000	USD
CY2020	us-gaap	Interest Paid Net InterestPaidNet	106000000	USD
CY2019	us-gaap	Interest Paid Net InterestPaidNet	94000000	USD
CY2018	us-gaap	Interest Paid Net InterestPaidNet	40000000	USD
CY2020	us-gaap	Income Taxes Paid Net IncomeTaxesPaidNet	129000000	USD
CY2019	us-gaap	Income Taxes Paid Net IncomeTaxesPaidNet	83000000	USD
CY2018	us-gaap	Income Taxes Paid Net IncomeTaxesPaidNet	53000000	USD
CY2020	crm	Equity Awards Assumed EquityAwardsAssumed	373000000	USD
CY2019	crm	Equity Awards Assumed EquityAwardsAssumed	480000000	USD
CY2018	crm	Equity Awards Assumed EquityAwardsAssumed	0	USD
CY2020	crm	Noncash Or Part Noncash Acquisition Noncash Financialor Equity Instrument Consideration NoncashOrPartNoncashAcquisitionNoncashFinancialorEquityInstrumentConsideration	15215000000	USD
CY2019	crm	Noncash Or Part Noncash Acquisition Noncash Financialor Equity Instrument Consideration NoncashOrPartNoncashAcquisitionNoncashFinancialorEquityInstrumentConsideration	1715000000	USD
CY2018	crm	Noncash Or Part Noncash Acquisition Noncash Financialor Equity Instrument Consideration NoncashOrPartNoncashAcquisitionNoncashFinancialorEquityInstrumentConsideration	12000000	USD
CY2020	us-gaap	Fiscal Period FiscalPeriod	<div style="text-indent:24.75pt;margin-top:9pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-style:italic;font-weight:700;line-height:120%;">Fiscal Year</span></div><div style="text-indent:24.75pt;margin-top:5pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;">The Company’s fiscal year ends on January 31. References to fiscal 2020, for example, refer to the fiscal year ending January 31, 2020.</span></div>
CY2020	us-gaap	Use Of Estimates UseOfEstimates	<div style="text-indent:24.75pt;margin-top:9pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-style:italic;font-weight:700;line-height:120%;">Use of Estimates</span></div><div style="text-indent:24.75pt;margin-top:5pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;">The preparation of financial statements in conformity with accounting principles generally accepted in the United States (“U.S. GAAP”) requires management to make estimates and assumptions in the Company’s consolidated financial statements and notes thereto.</span></div><div style="text-indent:24.75pt;margin-top:5pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;">Significant estimates and assumptions made by management include the determination of:</span></div><div style="text-indent:-13.5pt;padding-left:40.5pt;margin-top:3.25pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;">•</span><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;padding-left:10pt;">the fair value of assets acquired and liabilities assumed for business combinations;</span></div><div style="text-indent:-13.5pt;padding-left:40.5pt;margin-top:3.25pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;">•</span><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;padding-left:10pt;">the standalone selling price (“SSP”) of performance obligations for revenue contracts with multiple performance obligations;</span></div><div style="text-indent:-13.5pt;padding-left:40.5pt;margin-top:3.25pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;">•</span><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;padding-left:10pt;">the valuation of privately-held strategic investments;</span></div><div style="text-indent:-13.5pt;padding-left:40.5pt;margin-top:3.25pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;">•</span><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;padding-left:10pt;">the recognition, measurement and valuation of current and deferred income taxes and uncertain tax positions;</span></div><div style="text-indent:-13.5pt;padding-left:40.5pt;margin-top:3.25pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;">•</span><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;padding-left:10pt;">the average period of benefit associated with costs capitalized to obtain revenue contracts; </span></div><div style="text-indent:-13.5pt;padding-left:40.5pt;margin-top:3.25pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;">•</span><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;padding-left:10pt;">the useful lives of intangible assets; and</span></div><div style="text-indent:-13.5pt;padding-left:40.5pt;margin-top:3.25pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;">•</span><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;padding-left:10pt;">the fair value of certain stock awards issued.</span></div>Actual results could differ materially from those estimates. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the result of which forms the basis for making judgments about the carrying values of assets and liabilities.
CY2020	us-gaap	Number Of Operating Segments NumberOfOperatingSegments	1	segment
CY2020	us-gaap	Number Of Operating Segments NumberOfOperatingSegments	1	segment
CY2020	us-gaap	Number Of Operating Segments NumberOfOperatingSegments	1	segment
CY2020	us-gaap	Concentration Risk Credit Risk ConcentrationRiskCreditRisk	<div style="text-indent:24.75pt;margin-top:9pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-style:italic;font-weight:700;line-height:120%;">Concentrations of Credit Risk, Significant Customers and Investments</span></div><div style="text-indent:24.75pt;margin-top:5pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;">The Company’s financial instruments that are exposed to concentrations of credit risk consist primarily of cash and cash equivalents, marketable securities and accounts receivable. Collateral is not required for accounts receivable. The Company maintains an allowance for its doubtful accounts receivable. This allowance is based upon historical loss patterns, the number of days that billings are past due and an evaluation of the potential risk of loss associated with delinquent accounts. Receivables are written-off and charged against the recorded allowance when the Company has exhausted collection efforts without success. The Company had an allowance for doubtful accounts of $23 million and $22 million at January 31, 2020 and 2019, respectively.</span></div><div style="text-indent:24.75pt;margin-top:5pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;">No single customer accounted for more than five percent of accounts receivable at January 31, 2020 and January 31, 2019. No single customer accounted for five percent or more of total revenue during fiscal 2020, 2019 and 2018. As of January 31, 2020 and January 31, 2019, assets located outside the Americas were 12 percent and 14 percent of total assets, respectively. As of January 31, 2020 and January 31, 2019, assets located in the United States were 87 percent and 84 percent of total assets, respectively.</span></div><div style="text-indent:24.75pt;margin-top:5pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;">The Company is also exposed to concentrations of risk in its strategic investment portfolio. As of January 31, 2020, the Company held five investments with carrying values that were individually greater than five percent of its total strategic investments, of which one was publicly traded and four were privately held. As of January 31, 2019, the Company held five investments that were individually greater than five percent of its total strategic investments, of which four were publicly traded and one was privately held.</span></div>
CY2020Q1	us-gaap	Allowance For Doubtful Accounts Premiums And Other Receivables AllowanceForDoubtfulAccountsPremiumsAndOtherReceivables	23000000	USD
CY2019Q1	us-gaap	Allowance For Doubtful Accounts Premiums And Other Receivables AllowanceForDoubtfulAccountsPremiumsAndOtherReceivables	22000000	USD
CY2020Q1	crm	Number Of Investments Held NumberOfInvestmentsHeld	5	investments
CY2020Q1	crm	Percent Of Total Strategic Investments PercentOfTotalStrategicInvestments	0.05
CY2020Q1	crm	Number Of Publicly Traded Investments Held NumberOfPubliclyTradedInvestmentsHeld	1	investments
CY2020Q1	crm	Number Of Privately Held Investments NumberOfPrivatelyHeldInvestments	4	investments
CY2019Q1	crm	Number Of Investments Held NumberOfInvestmentsHeld	5	investments
CY2019Q1	crm	Percent Of Total Strategic Investments PercentOfTotalStrategicInvestments	0.05
CY2019Q1	crm	Number Of Publicly Traded Investments Held NumberOfPubliclyTradedInvestmentsHeld	4	investments
CY2019Q1	crm	Number Of Privately Held Investments NumberOfPrivatelyHeldInvestments	1	investments
CY2020Q1	us-gaap	Capitalized Contract Cost Amortization Period CapitalizedContractCostAmortizationPeriod	P4Y
CY2020	crm	Capitalized Contract Cost Renewalsand Success Fees Amortization Term CapitalizedContractCostRenewalsandSuccessFeesAmortizationTerm	P2Y
CY2020	crm	Increase Decreasein Capitalized Contract Costs IncreaseDecreaseinCapitalizedContractCosts	1100000000	USD
CY2020	us-gaap	Capitalized Contract Cost Amortization CapitalizedContractCostAmortization	900000000	USD
CY2019	crm	Increase Decreasein Capitalized Contract Costs IncreaseDecreaseinCapitalizedContractCosts	1000000000.0	USD
CY2019	us-gaap	Capitalized Contract Cost Amortization CapitalizedContractCostAmortization	700000000	USD
CY2020Q1	us-gaap	Capitalized Contract Cost Net CapitalizedContractCostNet	2300000000	USD
CY2019Q1	us-gaap	Capitalized Contract Cost Net CapitalizedContractCostNet	2000000000.0	USD
CY2018	crm	Impairments Of Costs To Obtain Revenue Contracts ImpairmentsOfCostsToObtainRevenueContracts	0	USD
CY2020	crm	Impairments Of Costs To Obtain Revenue Contracts ImpairmentsOfCostsToObtainRevenueContracts	0	USD
CY2019	crm	Impairments Of Costs To Obtain Revenue Contracts ImpairmentsOfCostsToObtainRevenueContracts	0	USD
CY2019	us-gaap	Impairment Of Long Lived Assets Held For Use ImpairmentOfLongLivedAssetsHeldForUse	0	USD
CY2019	us-gaap	Goodwill Impairment Loss GoodwillImpairmentLoss	0	USD
CY2018	us-gaap	Goodwill Impairment Loss GoodwillImpairmentLoss	0	USD
CY2020	us-gaap	Impairment Of Intangible Assets Excluding Goodwill ImpairmentOfIntangibleAssetsExcludingGoodwill	0	USD
CY2018	us-gaap	Impairment Of Intangible Assets Excluding Goodwill ImpairmentOfIntangibleAssetsExcludingGoodwill	0	USD
CY2020	us-gaap	Goodwill Impairment Loss GoodwillImpairmentLoss	0	USD
CY2020	us-gaap	Impairment Of Long Lived Assets Held For Use ImpairmentOfLongLivedAssetsHeldForUse	0	USD
CY2019	us-gaap	Impairment Of Intangible Assets Excluding Goodwill ImpairmentOfIntangibleAssetsExcludingGoodwill	0	USD
CY2018	us-gaap	Impairment Of Long Lived Assets Held For Use ImpairmentOfLongLivedAssetsHeldForUse	0	USD
CY2020	crm	Sharebased Compensation Arrangementby Sharebased Payment Award Award Offering Period SharebasedCompensationArrangementbySharebasedPaymentAwardAwardOfferingPeriod	P12M
CY2020	us-gaap	Sharebased Compensation Arrangement By Sharebased Payment Award Purchase Price Of Common Stock Percent SharebasedCompensationArrangementBySharebasedPaymentAwardPurchasePriceOfCommonStockPercent	0.15
CY2020	us-gaap	Advertising Expense AdvertisingExpense	660000000	USD
CY2019	us-gaap	Advertising Expense AdvertisingExpense	482000000	USD
CY2018	us-gaap	Advertising Expense AdvertisingExpense	373000000	USD
CY2020	crm	Percentageof Tax Benefit Likely To Be Realized Upon Settlement PercentageofTaxBenefitLikelyToBeRealizedUponSettlement	0.50
CY2020	us-gaap	Prior Period Reclassification Adjustment Description PriorPeriodReclassificationAdjustmentDescription	<div style="text-indent:24.75pt;margin-top:9pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-style:italic;font-weight:700;line-height:120%;">Reclassifications</span></div><div style="text-indent:24.75pt;margin-top:5pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman',sans-serif;font-size:10pt;font-weight:400;line-height:120%;">Certain reclassifications to fiscal 2019 and fiscal 2018 balances were made to conform to the current period presentation in the consolidated balance sheets and statements of operations. None of these reclassifications had an impact to the Company's key metrics including Total Assets, Total Revenues, Income From Operations, Net Income or Operating Cash Flows.</span></div>
CY2020	us-gaap	Revenue From Contract With Customer Excluding Assessed Tax RevenueFromContractWithCustomerExcludingAssessedTax	17098000000	USD
CY2019	us-gaap	Revenue From Contract With Customer Excluding Assessed Tax RevenueFromContractWithCustomerExcludingAssessedTax	13282000000	USD
CY2018	us-gaap	Revenue From Contract With Customer Excluding Assessed Tax RevenueFromContractWithCustomerExcludingAssessedTax	10540000000	USD
CY2020Q1	us-gaap	Contract With Customer Asset Net ContractWithCustomerAssetNet	449000000	USD
CY2019Q1	us-gaap	Contract With Customer Asset Net ContractWithCustomerAssetNet	215000000	USD
CY2019Q1	us-gaap	Contract With Customer Liability Current ContractWithCustomerLiabilityCurrent	8564000000	USD
CY2018Q1	us-gaap	Contract With Customer Liability Current ContractWithCustomerLiabilityCurrent	6995000000	USD
CY2020	crm	Contractwith Customer Liability Billingsand Other ContractwithCustomerLiabilityBillingsandOther	18662000000	USD
CY2019	crm	Contractwith Customer Liability Billingsand Other ContractwithCustomerLiabilityBillingsandOther	14770000000	USD
CY2020	crm	Contractwith Customer Liability Contributionfrom Contract Asset ContractwithCustomerLiabilityContributionfromContractAsset	101000000	USD
CY2019	crm	Contractwith Customer Liability Contributionfrom Contract Asset ContractwithCustomerLiabilityContributionfromContractAsset	13000000	USD
CY2020	us-gaap	Contract With Customer Liability Increase Decrease For Contract Acquired In Business Combination ContractWithCustomerLiabilityIncreaseDecreaseForContractAcquiredInBusinessCombination	433000000	USD
CY2019	us-gaap	Contract With Customer Liability Increase Decrease For Contract Acquired In Business Combination ContractWithCustomerLiabilityIncreaseDecreaseForContractAcquiredInBusinessCombination	68000000	USD
CY2020Q1	us-gaap	Contract With Customer Liability Current ContractWithCustomerLiabilityCurrent	10662000000	USD
CY2019Q1	us-gaap	Contract With Customer Liability Current ContractWithCustomerLiabilityCurrent	8564000000	USD
CY2020Q1	crm	Percent Of Revenue Recognized PercentOfRevenueRecognized	0.50
CY2019Q1	us-gaap	Available For Sale Debt Securities Accumulated Gross Unrealized Gain Before Tax AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedGainBeforeTax	0	USD
CY2020Q1	crm	Revenue Remaining Performance Obligation Current RevenueRemainingPerformanceObligationCurrent	15000000000.0	USD
CY2020Q1	crm	Revenue Remaining Performance Obligation Noncurrent RevenueRemainingPerformanceObligationNoncurrent	15800000000	USD
CY2020Q1	us-gaap	Revenue Remaining Performance Obligation RevenueRemainingPerformanceObligation	30800000000	USD
CY2019Q1	crm	Revenue Remaining Performance Obligation Current RevenueRemainingPerformanceObligationCurrent	11900000000	USD
CY2019Q1	crm	Revenue Remaining Performance Obligation Noncurrent RevenueRemainingPerformanceObligationNoncurrent	13800000000	USD
CY2019Q1	us-gaap	Revenue Remaining Performance Obligation RevenueRemainingPerformanceObligation	25700000000	USD
CY2020Q1	us-gaap	Available For Sale Debt Securities Amortized Cost Basis AvailableForSaleDebtSecuritiesAmortizedCostBasis	3789000000	USD
CY2020Q1	us-gaap	Available For Sale Debt Securities Accumulated Gross Unrealized Gain Before Tax AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedGainBeforeTax	14000000	USD
CY2020Q1	us-gaap	Available For Sale Debt Securities Accumulated Gross Unrealized Loss Before Tax AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedLossBeforeTax	1000000	USD
CY2020Q1	us-gaap	Available For Sale Securities Debt Securities AvailableForSaleSecuritiesDebtSecurities	3802000000	USD
CY2019Q1	us-gaap	Available For Sale Debt Securities Amortized Cost Basis AvailableForSaleDebtSecuritiesAmortizedCostBasis	1685000000	USD
CY2019Q1	us-gaap	Available For Sale Debt Securities Accumulated Gross Unrealized Loss Before Tax AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedLossBeforeTax	12000000	USD
CY2019Q1	us-gaap	Available For Sale Securities Debt Securities AvailableForSaleSecuritiesDebtSecurities	1673000000	USD
CY2020Q1	us-gaap	Available For Sale Securities Debt Maturities Within One Year Fair Value AvailableForSaleSecuritiesDebtMaturitiesWithinOneYearFairValue	1332000000	USD
CY2019Q1	us-gaap	Available For Sale Securities Debt Maturities Within One Year Fair Value AvailableForSaleSecuritiesDebtMaturitiesWithinOneYearFairValue	482000000	USD
CY2020Q1	us-gaap	Available For Sale Securities Debt Maturities After One Through Five Years Fair Value AvailableForSaleSecuritiesDebtMaturitiesAfterOneThroughFiveYearsFairValue	2466000000	USD
CY2019Q1	us-gaap	Available For Sale Securities Debt Maturities After One Through Five Years Fair Value AvailableForSaleSecuritiesDebtMaturitiesAfterOneThroughFiveYearsFairValue	1189000000	USD
CY2020Q1	us-gaap	Available For Sale Securities Debt Maturities After Five Through Ten Years Fair Value AvailableForSaleSecuritiesDebtMaturitiesAfterFiveThroughTenYearsFairValue	4000000	USD
CY2019Q1	us-gaap	Available For Sale Securities Debt Maturities After Five Through Ten Years Fair Value AvailableForSaleSecuritiesDebtMaturitiesAfterFiveThroughTenYearsFairValue	2000000	USD
CY2020Q1	us-gaap	Available For Sale Securities Debt Securities AvailableForSaleSecuritiesDebtSecurities	3802000000	USD
CY2019Q1	us-gaap	Available For Sale Securities Debt Securities AvailableForSaleSecuritiesDebtSecurities	1673000000	USD
CY2020	crm	Unrealized Losses On Fixed Rate Investments Upper Range Value UnrealizedLossesOnFixedRateInvestmentsUpperRangeValue	1000000	USD
CY2020	us-gaap	Investment Income Interest InvestmentIncomeInterest	117000000	USD
CY2019	us-gaap	Investment Income Interest InvestmentIncomeInterest	61000000	USD
CY2018	us-gaap	Investment Income Interest InvestmentIncomeInterest	37000000	USD
CY2020	us-gaap	Gain On Sale Of Investments GainOnSaleOfInvestments	2000000	USD
CY2019	us-gaap	Gain On Sale Of Investments GainOnSaleOfInvestments	1000000	USD
CY2018	us-gaap	Gain On Sale Of Investments GainOnSaleOfInvestments	1000000	USD
CY2020	us-gaap	Loss On Sale Of Investments LossOnSaleOfInvestments	1000000	USD
CY2019	us-gaap	Loss On Sale Of Investments LossOnSaleOfInvestments	5000000	USD
CY2018	us-gaap	Loss On Sale Of Investments LossOnSaleOfInvestments	2000000	USD
CY2020	us-gaap	Investment Income Net InvestmentIncomeNet	118000000	USD
CY2019	us-gaap	Investment Income Net InvestmentIncomeNet	57000000	USD
CY2018	us-gaap	Investment Income Net InvestmentIncomeNet	36000000	USD
CY2020Q1	us-gaap	Other Long Term Investments OtherLongTermInvestments	1963000000	USD
CY2019Q1	us-gaap	Other Long Term Investments OtherLongTermInvestments	1302000000	USD
CY2019Q1	us-gaap	Equity Securities Without Readily Determinable Fair Value Amount EquitySecuritiesWithoutReadilyDeterminableFairValueAmount	785000000	USD
CY2018Q1	us-gaap	Equity Securities Without Readily Determinable Fair Value Amount EquitySecuritiesWithoutReadilyDeterminableFairValueAmount	548000000	USD
CY2020	crm	Strategic Investments Net Additions Reductions StrategicInvestmentsNetAdditionsReductions	507000000	USD
CY2019	crm	Strategic Investments Net Additions Reductions StrategicInvestmentsNetAdditionsReductions	95000000	USD
CY2020	us-gaap	Equity Securities Without Readily Determinable Fair Value Upward Price Adjustment Annual Amount EquitySecuritiesWithoutReadilyDeterminableFairValueUpwardPriceAdjustmentAnnualAmount	280000000	USD
CY2019	us-gaap	Equity Securities Without Readily Determinable Fair Value Upward Price Adjustment Annual Amount EquitySecuritiesWithoutReadilyDeterminableFairValueUpwardPriceAdjustmentAnnualAmount	174000000	USD
CY2020	crm	Equity Securitieswithout Readily Determinable Fair Value Impairment Lossand Downward Price Adjustment Annual Amount EquitySecuritieswithoutReadilyDeterminableFairValueImpairmentLossandDownwardPriceAdjustmentAnnualAmount	-70000000	USD
CY2019	crm	Equity Securitieswithout Readily Determinable Fair Value Impairment Lossand Downward Price Adjustment Annual Amount EquitySecuritieswithoutReadilyDeterminableFairValueImpairmentLossandDownwardPriceAdjustmentAnnualAmount	-32000000	USD
CY2020Q1	us-gaap	Equity Securities Without Readily Determinable Fair Value Amount EquitySecuritiesWithoutReadilyDeterminableFairValueAmount	1502000000	USD
CY2019Q1	us-gaap	Equity Securities Without Readily Determinable Fair Value Amount EquitySecuritiesWithoutReadilyDeterminableFairValueAmount	785000000	USD
CY2020Q1	crm	Equity Securitieswithout Readily Determinable Fair Value Impairment Lossand Downward Price Adjustment Cumulative Amount EquitySecuritieswithoutReadilyDeterminableFairValueImpairmentLossandDownwardPriceAdjustmentCumulativeAmount	102000000	USD
CY2020Q1	us-gaap	Equity Securities Without Readily Determinable Fair Value Upward Price Adjustment Cumulative Amount EquitySecuritiesWithoutReadilyDeterminableFairValueUpwardPriceAdjustmentCumulativeAmount	454000000	USD
CY2020	crm	Gain Losson Strategic Investments GainLossonStrategicInvestments	427000000	USD
CY2019	crm	Gain Losson Strategic Investments GainLossonStrategicInvestments	542000000	USD
CY2018	crm	Gain Losson Strategic Investments GainLossonStrategicInvestments	19000000	USD
CY2020	us-gaap	Equity Securities Fv Ni Realized Gain Loss EquitySecuritiesFvNiRealizedGainLoss	353000000	USD
CY2020	us-gaap	Unrealized Gain Loss On Investments UnrealizedGainLossOnInvestments	290000000	USD
CY2020Q1	us-gaap	Assets Fair Value Disclosure AssetsFairValueDisclosure	6239000000	USD
CY2020Q1	us-gaap	Liabilities Fair Value Disclosure LiabilitiesFairValueDisclosure	24000000	USD
CY2019Q1	us-gaap	Assets Fair Value Disclosure AssetsFairValueDisclosure	3699000000	USD
CY2019Q1	us-gaap	Liabilities Fair Value Disclosure LiabilitiesFairValueDisclosure	17000000	USD
CY2019Q1	us-gaap	Liabilities Fair Value Disclosure LiabilitiesFairValueDisclosure	17000000	USD
CY2020Q1	us-gaap	Property Plant And Equipment Gross PropertyPlantAndEquipmentGross	4176000000	USD
CY2019Q1	us-gaap	Property Plant And Equipment Gross PropertyPlantAndEquipmentGross	3834000000	USD
CY2020Q1	us-gaap	Accumulated Depreciation Depletion And Amortization Property Plant And Equipment AccumulatedDepreciationDepletionAndAmortizationPropertyPlantAndEquipment	1801000000	USD
CY2019Q1	us-gaap	Accumulated Depreciation Depletion And Amortization Property Plant And Equipment AccumulatedDepreciationDepletionAndAmortizationPropertyPlantAndEquipment	1783000000	USD
CY2020Q1	us-gaap	Property Plant And Equipment Net PropertyPlantAndEquipmentNet	2375000000	USD
CY2019Q1	us-gaap	Property Plant And Equipment Net PropertyPlantAndEquipmentNet	2051000000	USD
CY2020	us-gaap	Depreciation Depletion And Amortization DepreciationDepletionAndAmortization	455000000	USD
CY2019	us-gaap	Depreciation Depletion And Amortization DepreciationDepletionAndAmortization	411000000	USD
CY2018	us-gaap	Depreciation Depletion And Amortization DepreciationDepletionAndAmortization	373000000	USD
CY2020Q1	us-gaap	Accrued Salaries Current And Noncurrent AccruedSalariesCurrentAndNoncurrent	1500000000	USD
CY2019Q1	us-gaap	Accrued Salaries Current And Noncurrent AccruedSalariesCurrentAndNoncurrent	1200000000	USD
CY2019Q2	crm	Fair Value Adjustment Loss On Remaining Performance Obligationsof Agreements FairValueAdjustmentLossOnRemainingPerformanceObligationsofAgreements	166000000	USD
CY2019Q1	us-gaap	Finite Lived Intangible Assets Gross FiniteLivedIntangibleAssetsGross	3419000000	USD
CY2020	crm	Finitelived Intangible Assets Additionsand Retirements Net FinitelivedIntangibleAssetsAdditionsandRetirementsNet	3503000000	USD
CY2020Q1	us-gaap	Finite Lived Intangible Assets Gross FiniteLivedIntangibleAssetsGross	6922000000	USD
CY2019Q1	us-gaap	Finite Lived Intangible Assets Accumulated Amortization FiniteLivedIntangibleAssetsAccumulatedAmortization	1496000000	USD
CY2020	crm	Finitelived Intangible Assets Amortization Expenseand Retirements Net FinitelivedIntangibleAssetsAmortizationExpenseandRetirementsNet	702000000	USD
CY2020Q1	us-gaap	Finite Lived Intangible Assets Accumulated Amortization FiniteLivedIntangibleAssetsAccumulatedAmortization	2198000000	USD
CY2019Q1	us-gaap	Finite Lived Intangible Assets Net FiniteLivedIntangibleAssetsNet	1923000000	USD
CY2020Q1	us-gaap	Finite Lived Intangible Assets Net FiniteLivedIntangibleAssetsNet	4724000000	USD
CY2020	us-gaap	Acquired Finite Lived Intangible Assets Weighted Average Useful Life AcquiredFiniteLivedIntangibleAssetsWeightedAverageUsefulLife	P5Y3M18D
CY2020	us-gaap	Amortization Of Above And Below Market Leases AmortizationOfAboveAndBelowMarketLeases	792000000	USD
CY2019	us-gaap	Amortization Of Above And Below Market Leases AmortizationOfAboveAndBelowMarketLeases	447000000	USD
CY2018	us-gaap	Amortization Of Above And Below Market Leases AmortizationOfAboveAndBelowMarketLeases	287000000	USD
CY2020Q1	us-gaap	Finite Lived Intangible Assets Amortization Expense Remainder Of Fiscal Year FiniteLivedIntangibleAssetsAmortizationExpenseRemainderOfFiscalYear	1059000000	USD
CY2020Q1	us-gaap	Finite Lived Intangible Assets Amortization Expense Year Two FiniteLivedIntangibleAssetsAmortizationExpenseYearTwo	984000000	USD
CY2020Q1	us-gaap	Finite Lived Intangible Assets Amortization Expense Year Three FiniteLivedIntangibleAssetsAmortizationExpenseYearThree	833000000	USD
CY2020Q1	us-gaap	Finite Lived Intangible Assets Amortization Expense Year Four FiniteLivedIntangibleAssetsAmortizationExpenseYearFour	750000000	USD
CY2020Q1	us-gaap	Finite Lived Intangible Assets Amortization Expense Year Five FiniteLivedIntangibleAssetsAmortizationExpenseYearFive	513000000	USD
CY2020Q1	us-gaap	Finite Lived Intangible Assets Amortization Expense After Year Five FiniteLivedIntangibleAssetsAmortizationExpenseAfterYearFive	585000000	USD
CY2020Q1	us-gaap	Finite Lived Intangible Assets Net FiniteLivedIntangibleAssetsNet	4724000000	USD
CY2018Q1	us-gaap	Goodwill Goodwill	7314000000	USD
CY2019	us-gaap	Goodwill Acquired During Period GoodwillAcquiredDuringPeriod	5536000000	USD
CY2019	us-gaap	Goodwill Translation And Purchase Accounting Adjustments GoodwillTranslationAndPurchaseAccountingAdjustments	1000000	USD
CY2019Q1	us-gaap	Goodwill Goodwill	12851000000	USD
CY2020	us-gaap	Goodwill Translation And Purchase Accounting Adjustments GoodwillTranslationAndPurchaseAccountingAdjustments	29000000	USD
CY2020Q1	us-gaap	Goodwill Goodwill	25134000000	USD
CY2020Q1	us-gaap	Debt Instrument Carrying Amount DebtInstrumentCarryingAmount	2677000000	USD
CY2019Q1	us-gaap	Debt Instrument Carrying Amount DebtInstrumentCarryingAmount	3176000000	USD
CY2020Q1	us-gaap	Long Term Debt Current LongTermDebtCurrent	4000000	USD
CY2019Q1	us-gaap	Long Term Debt Current LongTermDebtCurrent	3000000	USD
CY2020Q1	us-gaap	Long Term Debt Noncurrent LongTermDebtNoncurrent	2673000000	USD
CY2019Q1	us-gaap	Long Term Debt Noncurrent LongTermDebtNoncurrent	3173000000	USD
CY2020Q1	us-gaap	Long Term Debt Maturities Repayments Of Principal In Next Twelve Months LongTermDebtMaturitiesRepaymentsOfPrincipalInNextTwelveMonths	4000000	USD
CY2020Q1	us-gaap	Long Term Debt Maturities Repayments Of Principal In Year Two LongTermDebtMaturitiesRepaymentsOfPrincipalInYearTwo	4000000	USD
CY2020Q1	us-gaap	Long Term Debt Maturities Repayments Of Principal In Year Three LongTermDebtMaturitiesRepaymentsOfPrincipalInYearThree	4000000	USD
CY2020Q1	us-gaap	Long Term Debt Maturities Repayments Of Principal In Year Four LongTermDebtMaturitiesRepaymentsOfPrincipalInYearFour	1182000000	USD
CY2020Q1	us-gaap	Long Term Debt Maturities Repayments Of Principal After Year Five LongTermDebtMaturitiesRepaymentsOfPrincipalAfterYearFive	1500000000	USD
CY2020Q1	us-gaap	Long Term Debt LongTermDebt	2694000000	USD
CY2020	us-gaap	Interest Expense Debt Excluding Amortization InterestExpenseDebtExcludingAmortization	106000000	USD
CY2019	us-gaap	Interest Expense Debt Excluding Amortization InterestExpenseDebtExcludingAmortization	106000000	USD
CY2018	us-gaap	Interest Expense Debt Excluding Amortization InterestExpenseDebtExcludingAmortization	23000000	USD
CY2020	us-gaap	Amortization Of Financing Costs AmortizationOfFinancingCosts	4000000	USD
CY2019	us-gaap	Amortization Of Financing Costs AmortizationOfFinancingCosts	16000000	USD
CY2018	us-gaap	Amortization Of Financing Costs AmortizationOfFinancingCosts	5000000	USD
CY2020	us-gaap	Amortization Of Debt Discount Premium AmortizationOfDebtDiscountPremium	0	USD
CY2019	us-gaap	Amortization Of Debt Discount Premium AmortizationOfDebtDiscountPremium	4000000	USD
CY2018	us-gaap	Amortization Of Debt Discount Premium AmortizationOfDebtDiscountPremium	26000000	USD
CY2020	us-gaap	Interest Expense Debt InterestExpenseDebt	110000000	USD
CY2019	us-gaap	Interest Expense Debt InterestExpenseDebt	126000000	USD
CY2018	us-gaap	Interest Expense Debt InterestExpenseDebt	54000000	USD
CY2020	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Fair Value Assumptions Risk Free Interest Rate Minimum ShareBasedCompensationArrangementByShareBasedPaymentAwardFairValueAssumptionsRiskFreeInterestRateMinimum	1.6
CY2020	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Fair Value Assumptions Risk Free Interest Rate Maximum ShareBasedCompensationArrangementByShareBasedPaymentAwardFairValueAssumptionsRiskFreeInterestRateMaximum	2.1
CY2019	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Fair Value Assumptions Risk Free Interest Rate Minimum ShareBasedCompensationArrangementByShareBasedPaymentAwardFairValueAssumptionsRiskFreeInterestRateMinimum	2.0
CY2019	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Fair Value Assumptions Risk Free Interest Rate Maximum ShareBasedCompensationArrangementByShareBasedPaymentAwardFairValueAssumptionsRiskFreeInterestRateMaximum	2.6
CY2018	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Fair Value Assumptions Risk Free Interest Rate Minimum ShareBasedCompensationArrangementByShareBasedPaymentAwardFairValueAssumptionsRiskFreeInterestRateMinimum	1.1
CY2018	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Fair Value Assumptions Risk Free Interest Rate Maximum ShareBasedCompensationArrangementByShareBasedPaymentAwardFairValueAssumptionsRiskFreeInterestRateMaximum	1.7
CY2019Q1	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Number Of Shares Available For Grant ShareBasedCompensationArrangementByShareBasedPaymentAwardNumberOfSharesAvailableForGrant	64000000	shares
CY2019Q1	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Outstanding Number ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingNumber	26000000	shares
CY2019Q1	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Outstanding Weighted Average Exercise Price ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingWeightedAverageExercisePrice	74.15
CY2020	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Grants In Period ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsGrantsInPeriod	10000000	shares
CY2020	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Grants In Period ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsGrantsInPeriod	10000000	shares
CY2020	us-gaap	Share Based Compensation Arrangements By Share Based Payment Award Options Grants In Period Weighted Average Exercise Price ShareBasedCompensationArrangementsByShareBasedPaymentAwardOptionsGrantsInPeriodWeightedAverageExercisePrice	132.72
CY2020	us-gaap	Stock Issued During Period Shares Stock Options Exercised StockIssuedDuringPeriodSharesStockOptionsExercised	7000000	shares
CY2020	us-gaap	Share Based Compensation Arrangements By Share Based Payment Award Options Exercises In Period Weighted Average Exercise Price ShareBasedCompensationArrangementsByShareBasedPaymentAwardOptionsExercisesInPeriodWeightedAverageExercisePrice	55.67
CY2020	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Forfeitures And Expirations In Period ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsForfeituresAndExpirationsInPeriod	2000000	shares
CY2020	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Forfeitures And Expirations In Period ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsForfeituresAndExpirationsInPeriod	2000000	shares
CY2020	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Forfeitures And Expirations In Period Weighted Average Exercise Price ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsForfeituresAndExpirationsInPeriodWeightedAverageExercisePrice	116.84
CY2020Q1	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Number Of Shares Available For Grant ShareBasedCompensationArrangementByShareBasedPaymentAwardNumberOfSharesAvailableForGrant	77000000	shares
CY2020Q1	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Outstanding Number ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingNumber	27000000	shares
CY2020Q1	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Outstanding Weighted Average Exercise Price ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingWeightedAverageExercisePrice	98.56
CY2020Q1	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Outstanding Intrinsic Value ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingIntrinsicValue	2222000000	USD
CY2020Q1	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Vested And Expected To Vest Outstanding Number ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsVestedAndExpectedToVestOutstandingNumber	25000000	shares
CY2020Q1	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Vested And Expected To Vest Outstanding Weighted Average Exercise Price ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsVestedAndExpectedToVestOutstandingWeightedAverageExercisePrice	95.80
CY2020Q1	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Vested And Expected To Vest Outstanding Aggregate Intrinsic Value ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsVestedAndExpectedToVestOutstandingAggregateIntrinsicValue	2155000000	USD
CY2020Q1	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Vested And Expected To Vest Exercisable Number ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsVestedAndExpectedToVestExercisableNumber	14000000	shares
CY2020Q1	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Exercisable Weighted Average Exercise Price ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsExercisableWeightedAverageExercisePrice	66.34
CY2020Q1	us-gaap	Sharebased Compensation Arrangement By Sharebased Payment Award Options Exercisable Intrinsic Value1 SharebasedCompensationArrangementBySharebasedPaymentAwardOptionsExercisableIntrinsicValue1	1589000000	USD
CY2020	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Exercises In Period Total Intrinsic Value ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsExercisesInPeriodTotalIntrinsicValue	799000000	USD
CY2019	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Exercises In Period Total Intrinsic Value ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsExercisesInPeriodTotalIntrinsicValue	784000000	USD
CY2018	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Exercises In Period Total Intrinsic Value ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsExercisesInPeriodTotalIntrinsicValue	373000000	USD
CY2020Q1	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Vested And Expected To Vest Exercisable Number ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsVestedAndExpectedToVestExercisableNumber	14000000	shares
CY2020Q1	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Exercisable Weighted Average Exercise Price ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsExercisableWeightedAverageExercisePrice	66.34
CY2020Q1	us-gaap	Sharebased Compensation Arrangement By Sharebased Payment Award Options Exercisable Intrinsic Value1 SharebasedCompensationArrangementBySharebasedPaymentAwardOptionsExercisableIntrinsicValue1	1600000000	USD
CY2020Q1	us-gaap	Share Based Compensation Shares Authorized Under Stock Option Plans Exercise Price Range Number Of Outstanding Options ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfOutstandingOptions	27000000	shares
CY2020	us-gaap	Sharebased Compensation Shares Authorized Under Stock Option Plans Exercise Price Range Outstanding Options Weighted Average Remaining Contractual Term2 SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeOutstandingOptionsWeightedAverageRemainingContractualTerm2	P4Y6M
CY2020Q1	us-gaap	Sharebased Compensation Shares Authorized Under Stock Option Plans Exercise Price Range Outstanding Options Weighted Average Exercise Price Beginning Balance1 SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeOutstandingOptionsWeightedAverageExercisePriceBeginningBalance1	98.56
CY2020Q1	us-gaap	Share Based Compensation Shares Authorized Under Stock Option Plans Exercise Price Range Number Of Exercisable Options ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfExercisableOptions	14000000	shares
CY2020Q1	us-gaap	Sharebased Compensation Shares Authorized Under Stock Option Plans Exercise Price Range Exercisable Options Weighted Average Exercise Price1 SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeExercisableOptionsWeightedAverageExercisePrice1	66.34
CY2020	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Grants In Period Weighted Average Grant Date Fair Value ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsGrantsInPeriodWeightedAverageGrantDateFairValue	0.001
CY2020	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period Total Fair Value ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriodTotalFairValue	1900000000	USD
CY2019	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period Total Fair Value ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriodTotalFairValue	1100000000	USD
CY2018	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period Total Fair Value ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriodTotalFairValue	1000000000.0	USD
CY2020Q1	us-gaap	Share Based Compensation Arrangement By Share Based Payment Award Options Outstanding Number ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingNumber	27000000	shares
CY2020Q1	us-gaap	Common Stock Capital Shares Reserved For Future Issuance CommonStockCapitalSharesReservedForFutureIssuance	133000000	shares
CY2020Q1	us-gaap	Preferred Stock Shares Authorized PreferredStockSharesAuthorized	5000000	shares
CY2020Q1	us-gaap	Preferred Stock Shares Outstanding PreferredStockSharesOutstanding	0	shares
CY2019Q1	us-gaap	Preferred Stock Shares Outstanding PreferredStockSharesOutstanding	0	shares
CY2018	us-gaap	Current Federal Tax Expense Benefit CurrentFederalTaxExpenseBenefit	-7000000	USD
CY2020	us-gaap	Income Loss From Continuing Operations Before Income Taxes Domestic IncomeLossFromContinuingOperationsBeforeIncomeTaxesDomestic	686000000	USD
CY2019	us-gaap	Income Loss From Continuing Operations Before Income Taxes Domestic IncomeLossFromContinuingOperationsBeforeIncomeTaxesDomestic	839000000	USD
CY2018	us-gaap	Income Loss From Continuing Operations Before Income Taxes Domestic IncomeLossFromContinuingOperationsBeforeIncomeTaxesDomestic	160000000	USD
CY2020	us-gaap	Income Loss From Continuing Operations Before Income Taxes Foreign IncomeLossFromContinuingOperationsBeforeIncomeTaxesForeign	20000000	USD
CY2019	us-gaap	Income Loss From Continuing Operations Before Income Taxes Foreign IncomeLossFromContinuingOperationsBeforeIncomeTaxesForeign	144000000	USD
CY2018	us-gaap	Income Loss From Continuing Operations Before Income Taxes Foreign IncomeLossFromContinuingOperationsBeforeIncomeTaxesForeign	260000000	USD
CY2020	us-gaap	Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments	706000000	USD
CY2019	us-gaap	Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments	983000000	USD
CY2018	us-gaap	Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments	420000000	USD
CY2020	us-gaap	Current Federal Tax Expense Benefit CurrentFederalTaxExpenseBenefit	8000000	USD
CY2019	us-gaap	Current Federal Tax Expense Benefit CurrentFederalTaxExpenseBenefit	0	USD
CY2020	us-gaap	Current State And Local Tax Expense Benefit CurrentStateAndLocalTaxExpenseBenefit	33000000	USD
CY2019	us-gaap	Current State And Local Tax Expense Benefit CurrentStateAndLocalTaxExpenseBenefit	39000000	USD
CY2018	us-gaap	Current State And Local Tax Expense Benefit CurrentStateAndLocalTaxExpenseBenefit	2000000	USD
CY2020	us-gaap	Current Foreign Tax Expense Benefit CurrentForeignTaxExpenseBenefit	512000000	USD
CY2019	us-gaap	Current Foreign Tax Expense Benefit CurrentForeignTaxExpenseBenefit	117000000	USD
CY2018	us-gaap	Current Foreign Tax Expense Benefit CurrentForeignTaxExpenseBenefit	85000000	USD
CY2020	us-gaap	Current Income Tax Expense Benefit CurrentIncomeTaxExpenseBenefit	553000000	USD
CY2019	us-gaap	Current Income Tax Expense Benefit CurrentIncomeTaxExpenseBenefit	156000000	USD
CY2018	us-gaap	Current Income Tax Expense Benefit CurrentIncomeTaxExpenseBenefit	80000000	USD
CY2020	us-gaap	Deferred Federal Income Tax Expense Benefit DeferredFederalIncomeTaxExpenseBenefit	-41000000	USD
CY2019	us-gaap	Deferred Federal Income Tax Expense Benefit DeferredFederalIncomeTaxExpenseBenefit	-248000000	USD
CY2018	us-gaap	Deferred Federal Income Tax Expense Benefit DeferredFederalIncomeTaxExpenseBenefit	-2000000	USD
CY2020	us-gaap	Deferred State And Local Income Tax Expense Benefit DeferredStateAndLocalIncomeTaxExpenseBenefit	8000000	USD
CY2019	us-gaap	Deferred State And Local Income Tax Expense Benefit DeferredStateAndLocalIncomeTaxExpenseBenefit	-37000000	USD
CY2018	us-gaap	Deferred State And Local Income Tax Expense Benefit DeferredStateAndLocalIncomeTaxExpenseBenefit	-14000000	USD
CY2020	us-gaap	Deferred Foreign Income Tax Expense Benefit DeferredForeignIncomeTaxExpenseBenefit	60000000	USD
CY2019	us-gaap	Deferred Foreign Income Tax Expense Benefit DeferredForeignIncomeTaxExpenseBenefit	2000000	USD
CY2018	us-gaap	Deferred Foreign Income Tax Expense Benefit DeferredForeignIncomeTaxExpenseBenefit	-4000000	USD
CY2020	us-gaap	Deferred Income Tax Expense Benefit DeferredIncomeTaxExpenseBenefit	27000000	USD
CY2019	us-gaap	Deferred Income Tax Expense Benefit DeferredIncomeTaxExpenseBenefit	-283000000	USD
CY2018	us-gaap	Deferred Income Tax Expense Benefit DeferredIncomeTaxExpenseBenefit	-20000000	USD
CY2020	us-gaap	Income Tax Expense Benefit IncomeTaxExpenseBenefit	580000000	USD
CY2019	us-gaap	Income Tax Expense Benefit IncomeTaxExpenseBenefit	-127000000	USD
CY2018	us-gaap	Income Tax Expense Benefit IncomeTaxExpenseBenefit	60000000	USD
CY2020	us-gaap	Income Tax Reconciliation Income Tax Expense Benefit At Federal Statutory Income Tax Rate IncomeTaxReconciliationIncomeTaxExpenseBenefitAtFederalStatutoryIncomeTaxRate	148000000	USD
CY2019	us-gaap	Income Tax Reconciliation Income Tax Expense Benefit At Federal Statutory Income Tax Rate IncomeTaxReconciliationIncomeTaxExpenseBenefitAtFederalStatutoryIncomeTaxRate	206000000	USD
CY2018	us-gaap	Income Tax Reconciliation Income Tax Expense Benefit At Federal Statutory Income Tax Rate IncomeTaxReconciliationIncomeTaxExpenseBenefitAtFederalStatutoryIncomeTaxRate	142000000	USD
CY2020	us-gaap	Income Tax Reconciliation State And Local Income Taxes IncomeTaxReconciliationStateAndLocalIncomeTaxes	40000000	USD
CY2019	us-gaap	Income Tax Reconciliation State And Local Income Taxes IncomeTaxReconciliationStateAndLocalIncomeTaxes	79000000	USD
CY2018	us-gaap	Income Tax Reconciliation State And Local Income Taxes IncomeTaxReconciliationStateAndLocalIncomeTaxes	-21000000	USD
CY2020	us-gaap	Income Tax Reconciliation Foreign Income Tax Rate Differential IncomeTaxReconciliationForeignIncomeTaxRateDifferential	540000000	USD
CY2019	us-gaap	Income Tax Reconciliation Foreign Income Tax Rate Differential IncomeTaxReconciliationForeignIncomeTaxRateDifferential	379000000	USD
CY2018	us-gaap	Income Tax Reconciliation Foreign Income Tax Rate Differential IncomeTaxReconciliationForeignIncomeTaxRateDifferential	-35000000	USD
CY2020	us-gaap	Income Tax Reconciliation Tax Credits IncomeTaxReconciliationTaxCredits	195000000	USD
CY2019	us-gaap	Income Tax Reconciliation Tax Credits IncomeTaxReconciliationTaxCredits	132000000	USD
CY2018	us-gaap	Income Tax Reconciliation Tax Credits IncomeTaxReconciliationTaxCredits	107000000	USD
CY2020	us-gaap	Income Tax Reconciliation Nondeductible Expense IncomeTaxReconciliationNondeductibleExpense	119000000	USD
CY2019	us-gaap	Income Tax Reconciliation Nondeductible Expense IncomeTaxReconciliationNondeductibleExpense	63000000	USD
CY2018	us-gaap	Income Tax Reconciliation Nondeductible Expense IncomeTaxReconciliationNondeductibleExpense	53000000	USD
CY2020	us-gaap	Effective Income Tax Rate Reconciliation Share Based Compensation Excess Tax Benefit Amount EffectiveIncomeTaxRateReconciliationShareBasedCompensationExcessTaxBenefitAmount	-166000000	USD
CY2019	us-gaap	Effective Income Tax Rate Reconciliation Share Based Compensation Excess Tax Benefit Amount EffectiveIncomeTaxRateReconciliationShareBasedCompensationExcessTaxBenefitAmount	-137000000	USD
CY2018	us-gaap	Effective Income Tax Rate Reconciliation Share Based Compensation Excess Tax Benefit Amount EffectiveIncomeTaxRateReconciliationShareBasedCompensationExcessTaxBenefitAmount	-135000000	USD
CY2020	us-gaap	Income Tax Reconciliation Change In Enacted Tax Rate IncomeTaxReconciliationChangeInEnactedTaxRate	6000000	USD
CY2019	us-gaap	Income Tax Reconciliation Change In Enacted Tax Rate IncomeTaxReconciliationChangeInEnactedTaxRate	43000000	USD
CY2018	us-gaap	Income Tax Reconciliation Change In Enacted Tax Rate IncomeTaxReconciliationChangeInEnactedTaxRate	126000000	USD
CY2020	us-gaap	Income Tax Reconciliation Change In Deferred Tax Assets Valuation Allowance IncomeTaxReconciliationChangeInDeferredTaxAssetsValuationAllowance	85000000	USD
CY2019	us-gaap	Income Tax Reconciliation Change In Deferred Tax Assets Valuation Allowance IncomeTaxReconciliationChangeInDeferredTaxAssetsValuationAllowance	-612000000	USD
CY2018	us-gaap	Income Tax Reconciliation Change In Deferred Tax Assets Valuation Allowance IncomeTaxReconciliationChangeInDeferredTaxAssetsValuationAllowance	42000000	USD
CY2020	us-gaap	Income Tax Reconciliation Other Adjustments IncomeTaxReconciliationOtherAdjustments	3000000	USD
CY2019	us-gaap	Income Tax Reconciliation Other Adjustments IncomeTaxReconciliationOtherAdjustments	-16000000	USD
CY2018	us-gaap	Income Tax Reconciliation Other Adjustments IncomeTaxReconciliationOtherAdjustments	-5000000	USD
CY2020	us-gaap	Income Tax Expense Benefit IncomeTaxExpenseBenefit	580000000	USD
CY2019	us-gaap	Income Tax Expense Benefit IncomeTaxExpenseBenefit	-127000000	USD
CY2018	us-gaap	Income Tax Expense Benefit IncomeTaxExpenseBenefit	60000000	USD
CY2020	us-gaap	Effective Income Tax Rate Reconciliation At Federal Statutory Income Tax Rate EffectiveIncomeTaxRateReconciliationAtFederalStatutoryIncomeTaxRate	0.210
CY2019	us-gaap	Effective Income Tax Rate Reconciliation At Federal Statutory Income Tax Rate EffectiveIncomeTaxRateReconciliationAtFederalStatutoryIncomeTaxRate	0.210
CY2018	us-gaap	Effective Income Tax Rate Reconciliation At Federal Statutory Income Tax Rate EffectiveIncomeTaxRateReconciliationAtFederalStatutoryIncomeTaxRate	0.338
CY2020Q1	us-gaap	Deferred Tax Assets Operating Loss Carryforwards DeferredTaxAssetsOperatingLossCarryforwards	218000000	USD
CY2019Q1	us-gaap	Deferred Tax Assets Operating Loss Carryforwards DeferredTaxAssetsOperatingLossCarryforwards	173000000	USD
CY2020Q1	us-gaap	Deferred Tax Assets Tax Deferred Expense Compensation And Benefits Share Based Compensation Cost DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsShareBasedCompensationCost	193000000	USD
CY2019Q1	us-gaap	Deferred Tax Assets Tax Deferred Expense Compensation And Benefits Share Based Compensation Cost DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsShareBasedCompensationCost	145000000	USD
CY2020Q1	us-gaap	Deferred Tax Assets Tax Credit Carryforwards DeferredTaxAssetsTaxCreditCarryforwards	913000000	USD
CY2019Q1	us-gaap	Deferred Tax Assets Tax Credit Carryforwards DeferredTaxAssetsTaxCreditCarryforwards	605000000	USD
CY2019Q1	us-gaap	Deferred Tax Assets Net DeferredTaxAssetsNet	1051000000	USD
CY2020Q1	us-gaap	Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Deferred Rent DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsDeferredRent	0	USD
CY2019Q1	us-gaap	Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Deferred Rent DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsDeferredRent	71000000	USD
CY2020Q1	us-gaap	Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Accrued Liabilities DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsAccruedLiabilities	214000000	USD
CY2019Q1	us-gaap	Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Accrued Liabilities DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsAccruedLiabilities	138000000	USD
CY2020Q1	crm	Deferred Tax Assets Lease Liabilities DeferredTaxAssetsLeaseLiabilities	769000000	USD
CY2020Q1	crm	Deferred Tax Assets Financing Obligation DeferredTaxAssetsFinancingObligation	9000000	USD
CY2019Q1	crm	Deferred Tax Assets Financing Obligation DeferredTaxAssetsFinancingObligation	102000000	USD
CY2020Q1	us-gaap	Deferred Tax Assets Deferred Income DeferredTaxAssetsDeferredIncome	4000000	USD
CY2019Q1	us-gaap	Deferred Tax Assets Deferred Income DeferredTaxAssetsDeferredIncome	0	USD
CY2020Q1	us-gaap	Deferred Tax Assets Other DeferredTaxAssetsOther	22000000	USD
CY2019Q1	us-gaap	Deferred Tax Assets Other DeferredTaxAssetsOther	22000000	USD
CY2020Q1	us-gaap	Deferred Tax Assets Gross DeferredTaxAssetsGross	2342000000	USD
CY2019Q1	us-gaap	Deferred Tax Assets Gross DeferredTaxAssetsGross	1256000000	USD
CY2020Q1	us-gaap	Deferred Tax Assets Valuation Allowance DeferredTaxAssetsValuationAllowance	290000000	USD
CY2019Q1	us-gaap	Deferred Tax Assets Valuation Allowance DeferredTaxAssetsValuationAllowance	205000000	USD
CY2020Q1	us-gaap	Deferred Tax Assets Net DeferredTaxAssetsNet	2052000000	USD
CY2020Q1	crm	Deferred Tax Liabilities Deferred Commissions DeferredTaxLiabilitiesDeferredCommissions	449000000	USD
CY2019Q1	crm	Deferred Tax Liabilities Deferred Commissions DeferredTaxLiabilitiesDeferredCommissions	347000000	USD
CY2020Q1	us-gaap	Deferred Tax Liabilities Goodwill And Intangible Assets Intangible Assets DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsIntangibleAssets	915000000	USD
CY2019Q1	us-gaap	Deferred Tax Liabilities Goodwill And Intangible Assets Intangible Assets DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsIntangibleAssets	382000000	USD
CY2020Q1	crm	Deferred Tax Liabilities Depreciation And Amortization DeferredTaxLiabilitiesDepreciationAndAmortization	76000000	USD
CY2019Q1	crm	Deferred Tax Liabilities Depreciation And Amortization DeferredTaxLiabilitiesDepreciationAndAmortization	145000000	USD
CY2020Q1	us-gaap	Deferred Tax Liabilities Investments DeferredTaxLiabilitiesInvestments	69000000	USD
CY2019Q1	us-gaap	Deferred Tax Liabilities Investments DeferredTaxLiabilitiesInvestments	56000000	USD
CY2020Q1	crm	Deferred Tax Liabilities Deferred Revenue DeferredTaxLiabilitiesDeferredRevenue	0	USD
CY2019Q1	crm	Deferred Tax Liabilities Deferred Revenue DeferredTaxLiabilitiesDeferredRevenue	17000000	USD
CY2020Q1	us-gaap	Deferred Tax Liabilities Leasing Arrangements DeferredTaxLiabilitiesLeasingArrangements	695000000	USD
CY2020Q1	us-gaap	Deferred Income Tax Liabilities DeferredIncomeTaxLiabilities	2204000000	USD
CY2019Q1	us-gaap	Deferred Income Tax Liabilities DeferredIncomeTaxLiabilities	947000000	USD
CY2020Q1	us-gaap	Deferred Tax Liabilities DeferredTaxLiabilities	152000000	USD
CY2018Q1	us-gaap	Deferred Tax Assets Liabilities Net DeferredTaxAssetsLiabilitiesNet	104000000	USD
CY2020Q1	us-gaap	Operating Loss Carryforwards OperatingLossCarryforwards	2400000000	USD
CY2020Q1	us-gaap	Deferred Tax Assets Tax Credit Carryforwards Research DeferredTaxAssetsTaxCreditCarryforwardsResearch	626000000	USD
CY2020Q1	us-gaap	Deferred Tax Assets Valuation Allowance DeferredTaxAssetsValuationAllowance	290000000	USD
CY2019Q1	us-gaap	Deferred Tax Assets Valuation Allowance DeferredTaxAssetsValuationAllowance	205000000	USD
CY2020Q1	us-gaap	Unrecognized Tax Benefits UnrecognizedTaxBenefits	1400000000	USD
CY2019Q1	us-gaap	Unrecognized Tax Benefits UnrecognizedTaxBenefits	852000000	USD
CY2018Q1	us-gaap	Unrecognized Tax Benefits UnrecognizedTaxBenefits	304000000	USD
CY2019Q1	us-gaap	Unrecognized Tax Benefits UnrecognizedTaxBenefits	852000000	USD
CY2018Q1	us-gaap	Unrecognized Tax Benefits UnrecognizedTaxBenefits	304000000	USD
CY2017Q1	us-gaap	Unrecognized Tax Benefits UnrecognizedTaxBenefits	231000000	USD
CY2020	us-gaap	Unrecognized Tax Benefits Increases Resulting From Prior Period Tax Positions UnrecognizedTaxBenefitsIncreasesResultingFromPriorPeriodTaxPositions	12000000	USD
CY2019	us-gaap	Unrecognized Tax Benefits Increases Resulting From Prior Period Tax Positions UnrecognizedTaxBenefitsIncreasesResultingFromPriorPeriodTaxPositions	474000000	USD
CY2018	us-gaap	Unrecognized Tax Benefits Increases Resulting From Prior Period Tax Positions UnrecognizedTaxBenefitsIncreasesResultingFromPriorPeriodTaxPositions	31000000	USD
CY2020	us-gaap	Unrecognized Tax Benefits Decreases Resulting From Prior Period Tax Positions UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions	37000000	USD
CY2019	us-gaap	Unrecognized Tax Benefits Decreases Resulting From Prior Period Tax Positions UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions	2000000	USD
CY2018	us-gaap	Unrecognized Tax Benefits Decreases Resulting From Prior Period Tax Positions UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions	6000000	USD
CY2020	us-gaap	Unrecognized Tax Benefits Increases Resulting From Current Period Tax Positions UnrecognizedTaxBenefitsIncreasesResultingFromCurrentPeriodTaxPositions	640000000	USD
CY2019	us-gaap	Unrecognized Tax Benefits Increases Resulting From Current Period Tax Positions UnrecognizedTaxBenefitsIncreasesResultingFromCurrentPeriodTaxPositions	107000000	USD
CY2018	us-gaap	Unrecognized Tax Benefits Increases Resulting From Current Period Tax Positions UnrecognizedTaxBenefitsIncreasesResultingFromCurrentPeriodTaxPositions	51000000	USD
CY2020	us-gaap	Unrecognized Tax Benefits Decreases Resulting From Settlements With Taxing Authorities UnrecognizedTaxBenefitsDecreasesResultingFromSettlementsWithTaxingAuthorities	27000000	USD
CY2019	us-gaap	Unrecognized Tax Benefits Decreases Resulting From Settlements With Taxing Authorities UnrecognizedTaxBenefitsDecreasesResultingFromSettlementsWithTaxingAuthorities	15000000	USD
CY2018	us-gaap	Unrecognized Tax Benefits Decreases Resulting From Settlements With Taxing Authorities UnrecognizedTaxBenefitsDecreasesResultingFromSettlementsWithTaxingAuthorities	1000000	USD
CY2020	us-gaap	Unrecognized Tax Benefits Reductions Resulting From Lapse Of Applicable Statute Of Limitations UnrecognizedTaxBenefitsReductionsResultingFromLapseOfApplicableStatuteOfLimitations	4000000	USD
CY2019	us-gaap	Unrecognized Tax Benefits Reductions Resulting From Lapse Of Applicable Statute Of Limitations UnrecognizedTaxBenefitsReductionsResultingFromLapseOfApplicableStatuteOfLimitations	10000000	USD
CY2018	us-gaap	Unrecognized Tax Benefits Reductions Resulting From Lapse Of Applicable Statute Of Limitations UnrecognizedTaxBenefitsReductionsResultingFromLapseOfApplicableStatuteOfLimitations	8000000	USD
CY2020	us-gaap	Unrecognized Tax Benefits Decreases Resulting From Foreign Currency Translation UnrecognizedTaxBenefitsDecreasesResultingFromForeignCurrencyTranslation	3000000	USD
CY2019	us-gaap	Unrecognized Tax Benefits Decreases Resulting From Foreign Currency Translation UnrecognizedTaxBenefitsDecreasesResultingFromForeignCurrencyTranslation	6000000	USD
CY2018	us-gaap	Unrecognized Tax Benefits Increases Resulting From Foreign Currency Translation UnrecognizedTaxBenefitsIncreasesResultingFromForeignCurrencyTranslation	6000000	USD
CY2020Q1	us-gaap	Unrecognized Tax Benefits UnrecognizedTaxBenefits	1433000000	USD
CY2019Q1	us-gaap	Unrecognized Tax Benefits UnrecognizedTaxBenefits	852000000	USD
CY2018Q1	us-gaap	Unrecognized Tax Benefits UnrecognizedTaxBenefits	304000000	USD
CY2020	us-gaap	Unrecognized Tax Benefits Increases Resulting From Acquisition UnrecognizedTaxBenefitsIncreasesResultingFromAcquisition	581000000	USD
CY2019	us-gaap	Unrecognized Tax Benefits Increases Resulting From Acquisition UnrecognizedTaxBenefitsIncreasesResultingFromAcquisition	548000000	USD
CY2020Q1	us-gaap	Unrecognized Tax Benefits That Would Impact Effective Tax Rate UnrecognizedTaxBenefitsThatWouldImpactEffectiveTaxRate	1200000000	USD
CY2019Q1	crm	Unrecognized Tax Benefits That Would Impact Effective Tax Rate Net Of Valuation Allowance UnrecognizedTaxBenefitsThatWouldImpactEffectiveTaxRateNetOfValuationAllowance	631000000	USD
CY2018Q1	crm	Unrecognized Tax Benefits That Would Impact Effective Tax Rate Net Of Valuation Allowance UnrecognizedTaxBenefitsThatWouldImpactEffectiveTaxRateNetOfValuationAllowance	77000000	USD
CY2020Q1	us-gaap	Decrease In Unrecognized Tax Benefits Is Reasonably Possible DecreaseInUnrecognizedTaxBenefitsIsReasonablyPossible	18000000	USD
CY2020	us-gaap	Net Income Loss NetIncomeLoss	126000000	USD
CY2019	us-gaap	Net Income Loss NetIncomeLoss	1110000000	USD
CY2018	us-gaap	Net Income Loss NetIncomeLoss	360000000	USD
CY2020	us-gaap	Weighted Average Number Of Shares Outstanding Basic WeightedAverageNumberOfSharesOutstandingBasic	829000000	shares
CY2019	us-gaap	Weighted Average Number Of Shares Outstanding Basic WeightedAverageNumberOfSharesOutstandingBasic	751000000	shares
CY2018	us-gaap	Weighted Average Number Of Shares Outstanding Basic WeightedAverageNumberOfSharesOutstandingBasic	715000000	shares
CY2020	us-gaap	Incremental Common Shares Attributable To Conversion Of Debt Securities IncrementalCommonSharesAttributableToConversionOfDebtSecurities	0	shares
CY2019	us-gaap	Incremental Common Shares Attributable To Conversion Of Debt Securities IncrementalCommonSharesAttributableToConversionOfDebtSecurities	1000000	shares
CY2018	us-gaap	Incremental Common Shares Attributable To Conversion Of Debt Securities IncrementalCommonSharesAttributableToConversionOfDebtSecurities	5000000	shares
CY2020	us-gaap	Incremental Common Shares Attributable To Share Based Payment Arrangements IncrementalCommonSharesAttributableToShareBasedPaymentArrangements	21000000	shares
CY2019	us-gaap	Incremental Common Shares Attributable To Share Based Payment Arrangements IncrementalCommonSharesAttributableToShareBasedPaymentArrangements	21000000	shares
CY2018	us-gaap	Incremental Common Shares Attributable To Share Based Payment Arrangements IncrementalCommonSharesAttributableToShareBasedPaymentArrangements	14000000	shares
CY2020	us-gaap	Incremental Common Shares Attributable To Call Options And Warrants IncrementalCommonSharesAttributableToCallOptionsAndWarrants	0	shares
CY2019	us-gaap	Incremental Common Shares Attributable To Call Options And Warrants IncrementalCommonSharesAttributableToCallOptionsAndWarrants	2000000	shares
CY2018	us-gaap	Weighted Average Number Of Diluted Shares Outstanding WeightedAverageNumberOfDilutedSharesOutstanding	735000000	shares
CY2018	us-gaap	Incremental Common Shares Attributable To Call Options And Warrants IncrementalCommonSharesAttributableToCallOptionsAndWarrants	1000000	shares
CY2020	us-gaap	Weighted Average Number Of Diluted Shares Outstanding WeightedAverageNumberOfDilutedSharesOutstanding	850000000	shares
CY2019	us-gaap	Weighted Average Number Of Diluted Shares Outstanding WeightedAverageNumberOfDilutedSharesOutstanding	775000000	shares
CY2020Q1	us-gaap	Lessee Operating Lease Renewal Term LesseeOperatingLeaseRenewalTerm	P5Y
CY2020	crm	Lessee Operating Lease Termination Period LesseeOperatingLeaseTerminationPeriod	P1Y
CY2020	us-gaap	Operating Lease Cost OperatingLeaseCost	913000000	USD
CY2020	us-gaap	Finance Lease Right Of Use Asset Amortization FinanceLeaseRightOfUseAssetAmortization	65000000	USD
CY2020	us-gaap	Finance Lease Interest Expense FinanceLeaseInterestExpense	20000000	USD
CY2020	crm	Finance Lease Cost FinanceLeaseCost	85000000	USD
CY2020	us-gaap	Operating Lease Payments OperatingLeasePayments	827000000	USD
CY2020	us-gaap	Finance Lease Principal Payments FinanceLeasePrincipalPayments	15000000	USD
CY2020	us-gaap	Finance Lease Interest Payment On Liability FinanceLeaseInterestPaymentOnLiability	164000000	USD
CY2020	crm	Right Of Use Assets Obtained In Exchange For Operating Lease Liability RightOfUseAssetsObtainedInExchangeForOperatingLeaseLiability	509000000	USD
CY2020Q1	us-gaap	Operating Lease Right Of Use Asset OperatingLeaseRightOfUseAsset	3040000000	USD
CY2020Q1	us-gaap	Operating Lease Liability Current OperatingLeaseLiabilityCurrent	750000000	USD
CY2020Q1	us-gaap	Operating Lease Liability Noncurrent OperatingLeaseLiabilityNoncurrent	2445000000	USD
CY2020Q1	us-gaap	Operating Lease Liability OperatingLeaseLiability	3195000000	USD
CY2020Q1	crm	Finance Lease Right Of Use Asset Accumulated Depreciation FinanceLeaseRightOfUseAssetAccumulatedDepreciation	404000000	USD
CY2020Q1	us-gaap	Finance Lease Right Of Use Asset FinanceLeaseRightOfUseAsset	389000000	USD
CY2020Q1	us-gaap	Finance Lease Liability Current FinanceLeaseLiabilityCurrent	53000000	USD
CY2020Q1	us-gaap	Finance Lease Liability Noncurrent FinanceLeaseLiabilityNoncurrent	332000000	USD
CY2020Q1	us-gaap	Finance Lease Liability FinanceLeaseLiability	385000000	USD
CY2020Q1	us-gaap	Operating Lease Weighted Average Remaining Lease Term1 OperatingLeaseWeightedAverageRemainingLeaseTerm1	P7Y
CY2020Q1	us-gaap	Finance Lease Weighted Average Remaining Lease Term1 FinanceLeaseWeightedAverageRemainingLeaseTerm1	P18Y
CY2020Q1	us-gaap	Operating Lease Weighted Average Discount Rate Percent OperatingLeaseWeightedAverageDiscountRatePercent	0.027
CY2020Q1	us-gaap	Finance Lease Weighted Average Discount Rate Percent FinanceLeaseWeightedAverageDiscountRatePercent	0.045
CY2020Q1	us-gaap	Lessee Operating Lease Liability Payments Due Next Twelve Months LesseeOperatingLeaseLiabilityPaymentsDueNextTwelveMonths	819000000	USD
CY2020Q1	us-gaap	Finance Lease Liability Payments Due Next Twelve Months FinanceLeaseLiabilityPaymentsDueNextTwelveMonths	67000000	USD
CY2020Q1	us-gaap	Lessee Operating Lease Liability Payments Due Year Two LesseeOperatingLeaseLiabilityPaymentsDueYearTwo	624000000	USD
CY2020Q1	us-gaap	Finance Lease Liability Payments Due Year Two FinanceLeaseLiabilityPaymentsDueYearTwo	23000000	USD
CY2019Q1	us-gaap	Capital Leases Future Minimum Payments Due CapitalLeasesFutureMinimumPaymentsDue	200000000	USD
CY2020Q1	us-gaap	Lessee Operating Lease Liability Payments Due Year Three LesseeOperatingLeaseLiabilityPaymentsDueYearThree	448000000	USD
CY2020Q1	us-gaap	Finance Lease Liability Payments Due Year Three FinanceLeaseLiabilityPaymentsDueYearThree	23000000	USD
CY2020Q1	us-gaap	Lessee Operating Lease Liability Payments Due Year Four LesseeOperatingLeaseLiabilityPaymentsDueYearFour	348000000	USD
CY2020Q1	us-gaap	Finance Lease Liability Payments Due Year Four FinanceLeaseLiabilityPaymentsDueYearFour	24000000	USD
CY2020Q1	us-gaap	Lessee Operating Lease Liability Payments Due Year Five LesseeOperatingLeaseLiabilityPaymentsDueYearFive	285000000	USD
CY2020Q1	us-gaap	Finance Lease Liability Payments Due Year Five FinanceLeaseLiabilityPaymentsDueYearFive	24000000	USD
CY2020Q1	us-gaap	Lessee Operating Lease Liability Payments Due After Year Five LesseeOperatingLeaseLiabilityPaymentsDueAfterYearFive	1020000000	USD
CY2020Q1	us-gaap	Finance Lease Liability Payments Due After Year Five FinanceLeaseLiabilityPaymentsDueAfterYearFive	410000000	USD
CY2020Q1	us-gaap	Lessee Operating Lease Liability Payments Due LesseeOperatingLeaseLiabilityPaymentsDue	3544000000	USD
CY2020Q1	us-gaap	Finance Lease Liability Payments Due FinanceLeaseLiabilityPaymentsDue	571000000	USD
CY2020Q1	us-gaap	Lessee Operating Lease Liability Undiscounted Excess Amount LesseeOperatingLeaseLiabilityUndiscountedExcessAmount	349000000	USD
CY2020Q1	us-gaap	Finance Lease Liability Undiscounted Excess Amount FinanceLeaseLiabilityUndiscountedExcessAmount	186000000	USD
CY2020Q1	us-gaap	Operating Lease Liability OperatingLeaseLiability	3195000000	USD
CY2020Q1	us-gaap	Finance Lease Liability FinanceLeaseLiability	385000000	USD
CY2020Q1	crm	Lessor Operating Lease Payments To Be Received Next Five Years LessorOperatingLeasePaymentsToBeReceivedNextFiveYears	169000000	USD
CY2020Q1	us-gaap	Lessor Operating Lease Payments To Be Received Thereafter LessorOperatingLeasePaymentsToBeReceivedThereafter	55000000	USD
CY2020Q1	crm	Lessee Operating Lease Lease Notyet Commenced Amount LesseeOperatingLeaseLeaseNotyetCommencedAmount	2400000000	USD
CY2020Q1	crm	Lessee Operating Lease Commitmentincluding Lease Notyet Commenced Amount LesseeOperatingLeaseCommitmentincludingLeaseNotyetCommencedAmount	5900000000	USD
CY2019Q1	us-gaap	Capital Leases Future Minimum Payments Due Current CapitalLeasesFutureMinimumPaymentsDueCurrent	200000000	USD
CY2019Q1	us-gaap	Operating Leases Future Minimum Payments Due Current OperatingLeasesFutureMinimumPaymentsDueCurrent	778000000	USD
CY2019Q1	us-gaap	Other Commitment Due In Next Twelve Months OtherCommitmentDueInNextTwelveMonths	22000000	USD
CY2019Q1	us-gaap	Capital Leases Future Minimum Payments Due In Two Years CapitalLeasesFutureMinimumPaymentsDueInTwoYears	0	USD
CY2019Q1	us-gaap	Operating Leases Future Minimum Payments Due In Two Years OperatingLeasesFutureMinimumPaymentsDueInTwoYears	658000000	USD
CY2019Q1	us-gaap	Other Commitment Due In Second Year OtherCommitmentDueInSecondYear	23000000	USD
CY2019Q1	us-gaap	Capital Leases Future Minimum Payments Due In Three Years CapitalLeasesFutureMinimumPaymentsDueInThreeYears	0	USD
CY2019Q1	us-gaap	Operating Leases Future Minimum Payments Due In Three Years OperatingLeasesFutureMinimumPaymentsDueInThreeYears	466000000	USD
CY2019Q1	us-gaap	Other Commitment Due In Third Year OtherCommitmentDueInThirdYear	23000000	USD
CY2019Q1	us-gaap	Capital Leases Future Minimum Payments Due In Four Years CapitalLeasesFutureMinimumPaymentsDueInFourYears	0	USD
CY2019Q1	us-gaap	Operating Leases Future Minimum Payments Due In Four Years OperatingLeasesFutureMinimumPaymentsDueInFourYears	369000000	USD
CY2019Q1	us-gaap	Other Commitment Due In Fourth Year OtherCommitmentDueInFourthYear	24000000	USD
CY2019Q1	us-gaap	Capital Leases Future Minimum Payments Due In Five Years CapitalLeasesFutureMinimumPaymentsDueInFiveYears	0	USD
CY2019Q1	us-gaap	Operating Leases Future Minimum Payments Due In Five Years OperatingLeasesFutureMinimumPaymentsDueInFiveYears	314000000	USD
CY2019Q1	us-gaap	Other Commitment Due In Fifth Year OtherCommitmentDueInFifthYear	24000000	USD
CY2019Q1	us-gaap	Capital Leases Future Minimum Payments Due Thereafter CapitalLeasesFutureMinimumPaymentsDueThereafter	0	USD
CY2019Q1	us-gaap	Operating Leases Future Minimum Payments Due Thereafter OperatingLeasesFutureMinimumPaymentsDueThereafter	1610000000	USD
CY2019Q1	us-gaap	Other Commitment Due After Fifth Year OtherCommitmentDueAfterFifthYear	163000000	USD
CY2019Q1	us-gaap	Operating Leases Future Minimum Payments Due OperatingLeasesFutureMinimumPaymentsDue	4195000000	USD
CY2019Q1	us-gaap	Other Commitment OtherCommitment	279000000	USD
CY2019Q1	us-gaap	Capital Leases Future Minimum Payments Interest Included In Payments CapitalLeasesFutureMinimumPaymentsInterestIncludedInPayments	9000000	USD
CY2019Q1	us-gaap	Capital Leases Future Minimum Payments Present Value Of Net Minimum Payments CapitalLeasesFutureMinimumPaymentsPresentValueOfNetMinimumPayments	191000000	USD
CY2019Q1	us-gaap	Future Minimum Sublease Rentals Sale Leaseback Transactions Within Five Years FutureMinimumSubleaseRentalsSaleLeasebackTransactionsWithinFiveYears	146000000	USD
CY2019Q1	us-gaap	Future Minimum Sublease Rentals Sale Leaseback Transactions Thereafter FutureMinimumSubleaseRentalsSaleLeasebackTransactionsThereafter	79000000	USD
CY2019Q1	us-gaap	Other Commitment OtherCommitment	279000000	USD
CY2019	us-gaap	Lease And Rental Expense LeaseAndRentalExpense	365000000	USD
CY2018	us-gaap	Lease And Rental Expense LeaseAndRentalExpense	285000000	USD
CY2020	us-gaap	Deferred Compensation Arrangement With Individual Contributions By Employer DeferredCompensationArrangementWithIndividualContributionsByEmployer	127000000	USD
CY2019	us-gaap	Deferred Compensation Arrangement With Individual Contributions By Employer DeferredCompensationArrangementWithIndividualContributionsByEmployer	106000000	USD
CY2018	us-gaap	Deferred Compensation Arrangement With Individual Contributions By Employer DeferredCompensationArrangementWithIndividualContributionsByEmployer	93000000	USD
CY2019Q2	us-gaap	Revenue From Contract With Customer Excluding Assessed Tax RevenueFromContractWithCustomerExcludingAssessedTax	3737000000	USD
CY2019Q3	us-gaap	Revenue From Contract With Customer Excluding Assessed Tax RevenueFromContractWithCustomerExcludingAssessedTax	3997000000	USD
CY2019Q4	us-gaap	Revenue From Contract With Customer Excluding Assessed Tax RevenueFromContractWithCustomerExcludingAssessedTax	4513000000	USD
CY2020Q1	us-gaap	Revenue From Contract With Customer Excluding Assessed Tax RevenueFromContractWithCustomerExcludingAssessedTax	4851000000	USD
CY2020	us-gaap	Revenue From Contract With Customer Excluding Assessed Tax RevenueFromContractWithCustomerExcludingAssessedTax	17098000000	USD
CY2019Q2	us-gaap	Gross Profit GrossProfit	2823000000	USD
CY2019Q3	us-gaap	Gross Profit GrossProfit	3030000000	USD
CY2019Q4	us-gaap	Gross Profit GrossProfit	3379000000	USD
CY2020Q1	us-gaap	Gross Profit GrossProfit	3631000000	USD
CY2020	us-gaap	Gross Profit GrossProfit	12863000000	USD
CY2019Q2	us-gaap	Operating Income Loss OperatingIncomeLoss	210000000	USD
CY2019Q3	us-gaap	Operating Income Loss OperatingIncomeLoss	58000000	USD
CY2019Q4	us-gaap	Operating Income Loss OperatingIncomeLoss	65000000	USD
CY2020Q1	us-gaap	Operating Income Loss OperatingIncomeLoss	-36000000	USD
CY2020	us-gaap	Operating Income Loss OperatingIncomeLoss	297000000	USD
CY2019Q2	us-gaap	Net Income Loss NetIncomeLoss	392000000	USD
CY2019Q3	us-gaap	Net Income Loss NetIncomeLoss	91000000	USD
CY2019Q4	us-gaap	Net Income Loss NetIncomeLoss	-109000000	USD
CY2020Q1	us-gaap	Net Income Loss NetIncomeLoss	-248000000	USD
CY2020	us-gaap	Net Income Loss NetIncomeLoss	126000000	USD
CY2019Q2	us-gaap	Earnings Per Share Basic EarningsPerShareBasic	0.51
CY2019Q3	us-gaap	Earnings Per Share Basic EarningsPerShareBasic	0.12
CY2019Q4	us-gaap	Earnings Per Share Basic EarningsPerShareBasic	-0.12
CY2020Q1	us-gaap	Earnings Per Share Basic EarningsPerShareBasic	-0.28
CY2020	us-gaap	Earnings Per Share Basic EarningsPerShareBasic	0.15
CY2019Q2	us-gaap	Earnings Per Share Diluted EarningsPerShareDiluted	0.49
CY2019Q3	us-gaap	Earnings Per Share Diluted EarningsPerShareDiluted	0.11
CY2019Q4	us-gaap	Earnings Per Share Diluted EarningsPerShareDiluted	-0.12
CY2020Q1	us-gaap	Earnings Per Share Diluted EarningsPerShareDiluted	-0.28
CY2020	us-gaap	Earnings Per Share Diluted EarningsPerShareDiluted	0.15
CY2018Q2	us-gaap	Revenue From Contract With Customer Excluding Assessed Tax RevenueFromContractWithCustomerExcludingAssessedTax	3006000000	USD
CY2018Q3	us-gaap	Revenue From Contract With Customer Excluding Assessed Tax RevenueFromContractWithCustomerExcludingAssessedTax	3281000000	USD
CY2018Q4	us-gaap	Revenue From Contract With Customer Excluding Assessed Tax RevenueFromContractWithCustomerExcludingAssessedTax	3392000000	USD
CY2019Q1	us-gaap	Revenue From Contract With Customer Excluding Assessed Tax RevenueFromContractWithCustomerExcludingAssessedTax	3603000000	USD
CY2019	us-gaap	Revenue From Contract With Customer Excluding Assessed Tax RevenueFromContractWithCustomerExcludingAssessedTax	13282000000	USD
CY2018Q2	us-gaap	Gross Profit GrossProfit	2239000000	USD
CY2018Q3	us-gaap	Gross Profit GrossProfit	2432000000	USD
CY2018Q4	us-gaap	Gross Profit GrossProfit	2503000000	USD
CY2019Q1	us-gaap	Gross Profit GrossProfit	2657000000	USD
CY2019	us-gaap	Gross Profit GrossProfit	9831000000	USD
CY2018Q2	us-gaap	Operating Income Loss OperatingIncomeLoss	191000000	USD
CY2018Q3	us-gaap	Operating Income Loss OperatingIncomeLoss	115000000	USD
CY2018Q4	us-gaap	Operating Income Loss OperatingIncomeLoss	92000000	USD
CY2019Q1	us-gaap	Operating Income Loss OperatingIncomeLoss	137000000	USD
CY2019	us-gaap	Operating Income Loss OperatingIncomeLoss	535000000	USD
CY2018Q2	us-gaap	Net Income Loss NetIncomeLoss	344000000	USD
CY2018Q3	us-gaap	Net Income Loss NetIncomeLoss	299000000	USD
CY2018Q4	us-gaap	Net Income Loss NetIncomeLoss	105000000	USD
CY2019Q1	us-gaap	Net Income Loss NetIncomeLoss	362000000	USD
CY2019	us-gaap	Net Income Loss NetIncomeLoss	1110000000	USD
CY2018Q2	us-gaap	Earnings Per Share Basic EarningsPerShareBasic	0.47
CY2018Q3	us-gaap	Earnings Per Share Basic EarningsPerShareBasic	0.40
CY2018Q4	us-gaap	Earnings Per Share Basic EarningsPerShareBasic	0.14
CY2019Q1	us-gaap	Earnings Per Share Basic EarningsPerShareBasic	0.47
CY2019	us-gaap	Earnings Per Share Basic EarningsPerShareBasic	1.48
CY2018Q2	us-gaap	Earnings Per Share Diluted EarningsPerShareDiluted	0.46
CY2018Q3	us-gaap	Earnings Per Share Diluted EarningsPerShareDiluted	0.39
CY2018Q4	us-gaap	Earnings Per Share Diluted EarningsPerShareDiluted	0.13
CY2019Q1	us-gaap	Earnings Per Share Diluted EarningsPerShareDiluted	0.46
CY2019	us-gaap	Earnings Per Share Diluted EarningsPerShareDiluted	1.43

Files In Submission

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0001108524-20-000014-index.html	Edgar Link	pending
0001108524-20-000014.txt	Edgar Link	pending
0001108524-20-000014-xbrl.zip	Edgar Link	pending
crm-20200131.htm	Edgar Link	pending
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$CRM
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2020 Q1 Form 10-K Financial Statement

#000110852420000014 Filed on March 05, 2020

Income Statement

Balance Sheet

Cashflow Statement

Facts In Submission

Files In Submission

$CRM Salesforce, Inc. Stock $crm

2020 Q1 Form 10-K Financial Statement

#000110852420000014 Filed on March 05, 2020

Income Statement

Balance Sheet

Cashflow Statement

Facts In Submission

Files In Submission

$CRM
Salesforce, Inc. Stock $crm