Salesforce Inc
salesforce.comWhat Do They Do?
Sells cloud software for sales, customer service, marketing and commerce to businesses, bringing customer data and applications together on a shared platform.
10-K for FY2025, filed Mar 2, 2026Our artificial intelligence (“AI”) powered Agentforce 360 Platform unites our offerings — spanning sales, service, marketing, commerce…View ↗
Our service offerings are designed to be flexible, scalable and easy to use. They can generally be configured easily, deployed rapidly and…View ↗
Agentforce Sales. Our Agentforce Sales offering is an integrated platform that brings together the power of humans with AI agents to help…View ↗
Agentforce Service. Our Agentforce Service offering enables companies in every industry to bring all of their customer, employee, IT and…View ↗
Agentforce 360 Platform, Slack and Other. The Agentforce 360 Platform enables companies of all industries, sizes, and locations to build…View ↗
Marketing. Our Marketing offering is a complete marketing platform designed to help customers personalize engagement across the customer…View ↗
How Do They Make Money?
Businesses pay subscription fees for cloud access and support over contract terms; invoices are typically annual and due within 30 days. Professional services are billed by time, fixed price or subscription.
10-K for FY2025, filed Mar 2, 2026Subscription and support revenues primarily include subscription fees from customers accessing our enterprise cloud computing services…View ↗
Cloud Services allow customers to use the Company's multi-tenant software without taking possession of the software. Revenue is generally…View ↗
The Company typically invoices its customers annually and its payment terms provide that customers pay within 30 days of invoice. Amounts…View ↗
The Company’s professional services contracts are either on a time and materials, fixed price or subscription basis. These revenues are…View ↗
$41.5B
-
10-K for FY2025, filed Mar 2, 2026
$41.5B ↗
| Segment | Share | Revenue |
|---|---|---|
|
Subscription and support
|
95%
FY2022: 93%
|
Subscription and support, FY2025
$39.4B Sources
|
|
Professional services and other
|
5.2%
FY2022: 7.4%
|
Professional services and other, FY2025
$2.1B Sources
|
Who Are Their Customers?
Sells to businesses of all sizes across nearly every industry worldwide, mainly through direct sales and self-service, with partners also referring leads and helping sell.
10-K for FY2025, filed Mar 2, 2026We sell to businesses of all sizes and in almost every industry worldwide. The number of paying subscriptions at each of our customers…View ↗
We sell our services primarily through our direct sales force, which comprises sales personnel based in regional hubs, field sales…View ↗
To a lesser extent, we also utilize a network of partners who refer sales leads to us and assist in selling to prospects. This network…View ↗
Do Revenues Turn Into Profits?
Yes. It kept 18 cents of every revenue dollar as net income in FY2025 and turned 35 cents into free cash flow.
10-K for FY2025, filed Mar 2, 2026
$8.3BView ↗
10-K for FY2025, filed Mar 2, 2026
$7.5BView ↗
10-K for FY2025, filed Mar 2, 2026
$14.4BView ↗
How Are They Changing?
10-Q for Q2 FY2027, filed Aug 27, 2026
Open tableView ↗
Growing. Revenue grew 57% in 4 years, from $26.5B in FY2021 to $41.5B in FY2025, about 12% a year.
Adding autonomous AI agents
The older report describes a customer-data platform with sales, service, marketing and commerce tools; the latest adds a platform layer for building and deploying autonomous AI agents across business functions.
10-K for FY2022, filed Mar 11, 2022 10-K for FY2025, filed Mar 2, 2026
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