$TTEC
TTEC Holdings, Inc.

2021 Q4 Form 10-Q Financial Statement

#000155837021015318 Filed on November 09, 2021

View on sec.gov

Income Statement

Concept 2021 Q4 2021 Q3 2020 Q3
Revenue $612.3M $566.7M $493.0M
YoY Change 7.24% 14.96% 24.65%
Cost Of Revenue $456.6M $436.8M $355.9M
YoY Change 10.38% 22.73% 21.63%
Gross Profit $155.7M $130.0M $137.1M
YoY Change -1.02% -5.21% 33.24%
Gross Profit Margin 25.43% 22.93% 27.81%
Selling, General & Admin $69.41M $67.43M $49.47M
YoY Change 21.27% 36.29% 2.94%
% of Gross Profit 44.58% 51.89% 36.09%
Research & Development
YoY Change
% of Gross Profit
Depreciation & Amortization $26.05M $25.28M $19.60M
YoY Change 19.5% 28.97% 17.37%
% of Gross Profit 16.73% 19.45% 14.3%
Operating Expenses $95.28M $67.43M $49.47M
YoY Change 66.47% 36.29% 2.94%
Operating Profit $60.41M $26.03M $53.40M
YoY Change -1.95% -51.26% 105.53%
Interest Expense -$3.516M $3.504M $2.755M
YoY Change 95.33% 27.19% -31.82%
% of Operating Profit -5.82% 13.46% 5.16%
Other Income/Expense, Net -$1.222M -$45.00K -$20.85M
YoY Change -63.7% -99.78% 2487.1%
Pretax Income $47.18M $25.98M $32.55M
YoY Change -18.94% -20.18% 29.28%
Income Tax $14.42M $7.939M $8.415M
% Of Pretax Income 30.58% 30.56% 25.85%
Net Earnings $28.75M $14.44M $21.37M
YoY Change -35.29% -32.44% 18.04%
Net Earnings / Revenue 4.69% 2.55% 4.33%
Basic Earnings Per Share $0.31 $0.46
Diluted Earnings Per Share $606.1K $0.30 $0.45
COMMON SHARES
Basic Shares Outstanding 46.99M 46.98M 46.73M
Diluted Shares Outstanding 47.35M 47.03M

Balance Sheet

Concept 2021 Q4 2021 Q3 2020 Q3
SHORT-TERM ASSETS
Cash & Short-Term Investments $158.2M $148.9M $135.3M
YoY Change 19.04% 10.02% 57.88%
Cash & Equivalents $158.2M $148.9M $135.3M
Short-Term Investments
Other Short-Term Assets $134.3M $180.6M $122.0M
YoY Change 28.43% 48.01% 51.55%
Inventory
Prepaid Expenses
Receivables $357.3M $349.4M $338.3M
Other Receivables $48.14M $55.16M $36.80M
Total Short-Term Assets $698.0M $734.0M $632.4M
YoY Change 6.27% 16.07% 22.65%
LONG-TERM ASSETS
Property, Plant & Equipment $258.6M $269.4M $311.5M
YoY Change -13.66% -13.52% 0.13%
Goodwill $739.5M $736.4M $345.1M
YoY Change 103.43% 113.38%
Intangibles
YoY Change
Long-Term Investments
YoY Change
Other Assets $77.27M $70.77M $61.39M
YoY Change 11.28% 15.28% -22.59%
Total Long-Term Assets $1.299B $1.310B $844.6M
YoY Change 51.09% 55.11% 26.77%
TOTAL ASSETS
Total Short-Term Assets $698.0M $734.0M $632.4M
Total Long-Term Assets $1.299B $1.310B $844.6M
Total Assets $1.997B $2.044B $1.477B
YoY Change 31.68% 38.4% 24.97%
SHORT-TERM LIABILITIES
YoY Change
Accounts Payable $70.42M $84.46M $65.53M
YoY Change 5.64% 28.89% -1.01%
Accrued Expenses $63.37M $81.27M $66.13M
YoY Change 13.33% 22.89% -71.32%
Deferred Revenue $95.61M $88.87M $35.41M
YoY Change 139.28% 150.99%
Short-Term Debt $0.00 $0.00 $0.00
YoY Change
Long-Term Debt Due $3.001M $3.669M $6.800M
YoY Change -51.6% -46.04% -13.92%
Total Short-Term Liabilities $444.4M $484.1M $404.1M
YoY Change 12.17% 19.8% 12.79%
LONG-TERM LIABILITIES
Long-Term Debt $793.9M $808.0M $331.0M
YoY Change 103.66% 144.11% 58.0%
Other Long-Term Liabilities $79.83M $96.92M $70.19M
YoY Change -17.01% 38.08% -67.65%
Total Long-Term Liabilities $958.1M $999.8M $533.7M
YoY Change 57.19% 87.34% 25.13%
TOTAL LIABILITIES
Total Short-Term Liabilities $444.4M $484.1M $404.1M
Total Long-Term Liabilities $958.1M $999.8M $533.7M
Total Liabilities $1.402B $1.484B $937.8M
YoY Change 39.46% 58.24% 16.19%
SHAREHOLDERS EQUITY
Retained Earnings $856.1M $827.3M $812.9M
YoY Change 13.04% 1.77%
Common Stock
YoY Change
Preferred Stock
YoY Change
Treasury Stock (at cost) $597.0M $597.1M $601.3M
YoY Change -0.7% -0.7%
Treasury Stock Shares $35.06M $35.06M $35.32M
Shareholders Equity $522.2M $489.0M $473.4M
YoY Change
Total Liabilities & Shareholders Equity $1.997B $2.044B $1.477B
YoY Change 31.68% 38.4% 24.97%

Cashflow Statement

Concept 2021 Q4 2021 Q3 2020 Q3
OPERATING ACTIVITIES
Net Income $28.75M $14.44M $21.37M
YoY Change -35.29% -32.44% 18.04%
Depreciation, Depletion And Amortization $26.05M $25.28M $19.60M
YoY Change 19.5% 28.97% 17.37%
Cash From Operating Activities $76.23M $42.22M $81.50M
YoY Change -10.42% -48.19% 29.16%
INVESTING ACTIVITIES
Capital Expenditures -$19.58M $17.19M $15.91M
YoY Change 63.17% 8.0% -0.61%
Acquisitions
YoY Change
Other Investing Activities $51.00K $13.00K -$34.30M
YoY Change -100.36% -100.04% -34400.0%
Cash From Investing Activities -$19.53M -$17.17M -$50.30M
YoY Change -24.31% -65.86% 214.38%
FINANCING ACTIVITIES
Cash Dividend Paid
YoY Change
Common Stock Issuance & Retirement, Net
YoY Change
Debt Paid & Issued, Net
YoY Change
Cash From Financing Activities -42.89M -37.93M -381.7M
YoY Change -32.25% -90.06% 993.7%
NET CHANGE
Cash From Operating Activities 76.23M 42.22M 81.50M
Cash From Investing Activities -19.53M -17.17M -50.30M
Cash From Financing Activities -42.89M -37.93M -381.7M
Net Change In Cash 13.82M -12.87M -350.5M
YoY Change -445.42% -96.33% -2972.95%
FREE CASH FLOW
Cash From Operating Activities $76.23M $42.22M $81.50M
Capital Expenditures -$19.58M $17.19M $15.91M
Free Cash Flow $95.81M $25.04M $65.59M
YoY Change -1.32% -61.83% 39.28%

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<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Summary of Business</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;">TTEC Holdings, Inc. (“TTEC”, or “the Company”) is a leading global customer experience as a service (“CXaaS”) partner for many of the world’s iconic brands, Fortune 1000 companies, government agencies, and disruptive growth companies. TTEC helps its clients deliver frictionless customer experiences, strengthen customer relationships, brand recognition and loyalty through personalized interactions, improve their Net Promoter Score, customer satisfaction and quality assurance, and lower their total cost to serve by combining innovative digital solutions with best-in-class service capabilities to enable and deliver simplified, consistent and seamless customer experience across channels and phases of the customer lifecycle. TTEC’s 62,300 employees serve clients in the automotive, communication, financial services, national/federal and state and local governments, healthcare, logistics, media and entertainment, e-tail/retail, technology, travel and transportation industries via operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom. </p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;">The Company reports its financial information based on two segments: TTEC Digital and TTEC Engage.</p><table style="border-collapse:collapse;font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.26;margin-bottom:6pt;margin-top:0pt;table-layout:fixed;text-align:justify;width:100%;border:0pt;"><tr><td style="width:18pt;"/><td style="font-family:'Times New Roman';font-size:10pt;vertical-align:text-top;white-space:nowrap;width:18pt;padding:0pt;">●</td><td style="padding:0pt;"><b style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:bold;line-height:1.26;text-align:justify;">TTEC Digital</b><span style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:normal;line-height:1.26;text-align:justify;"> provides the CX technology services and platforms to support the Company’s clients’ customer interaction delivery infrastructure. The segment designs, builds and operates the omnichannel ecosystem in a cloud, on premise, or hybrid environment, and fully integrates, orchestrates, and administers highly scalable, feature-rich CX technology applications.</span></td></tr></table><table style="border-collapse:collapse;font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.26;margin-bottom:0pt;margin-top:0pt;table-layout:fixed;text-align:justify;width:100%;border:0pt;"><tr><td style="width:18pt;"/><td style="font-family:'Times New Roman';font-size:10pt;vertical-align:text-top;white-space:nowrap;width:18pt;padding:0pt;">●</td><td style="padding:0pt;"><b style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:bold;line-height:1.26;text-align:justify;">TTEC Engage</b><span style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:normal;line-height:1.26;text-align:justify;"> provides the CX managed services to support the Company’s clients’ end-to-end customer interaction delivery by providing the essential CX omnichannel and application technologies, human resources, recruiting, training and production, at-home or facility-based delivery infrastructure on a global scale, and engagement processes. This segment provides full-service digital, omnichannel customer engagement, supporting customer care, customer acquisition, growth and retention, and fraud detection and prevention services. </span></td></tr></table><div style="margin-top:6pt;"/><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;">TTEC Digital and TTEC Engage strategically come together under the Company’s unified offering, Humanify<sup style="font-size:7.5pt;line-height:100%;top:0pt;vertical-align:top;">®</sup> Customer Experience as a Service, which drives measurable customer results for clients through the delivery of personalized, omnichannel experiences. The Company’s Humanify<sup style="font-size:7.5pt;line-height:100%;top:0pt;vertical-align:top;">®</sup> cloud platform provides a fully integrated ecosystem of CX offerings, including messaging, artificial intelligence, machine learning, robotic process automation, analytics, cybersecurity, customer relationship management, knowledge management, journey orchestration, and traditional voice solutions. The Company’s end-to-end platform differentiates the Company from many competitors by combining design, strategic consulting, best-in-class technology, data analytics, process optimization, system integration and operational excellence. </p>
CY2021Q3 dei Entity Number Of Employees
EntityNumberOfEmployees
62300
CY2021Q3 us-gaap Assets
Assets
2044133000
CY2020Q4 us-gaap Assets
Assets
1516408000
CY2021Q3 us-gaap Goodwill
Goodwill
736398000
us-gaap Use Of Estimates
UseOfEstimates
<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Use of Estimates</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;">The preparation of the Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an ongoing basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, litigation reserves, restructuring reserves, allowance for credit losses, contingent consideration, redeemable noncontrolling interest, and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions.</p>
us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
1378300000
us-gaap Net Income Loss
NetIncomeLoss
74200000
us-gaap Business Acquisitions Pro Forma Revenue
BusinessAcquisitionsProFormaRevenue
1516300000
us-gaap Business Acquisitions Pro Forma Income Loss From Continuing Operations Before Changes In Accounting And Extraordinary Items Net Of Tax
BusinessAcquisitionsProFormaIncomeLossFromContinuingOperationsBeforeChangesInAccountingAndExtraordinaryItemsNetOfTax
83700000
CY2021Q3 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
566734000
CY2021Q3 us-gaap Depreciation And Amortization
DepreciationAndAmortization
25280000
CY2021Q3 us-gaap Operating Income Loss
OperatingIncomeLoss
26025000
CY2020Q3 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
492980000
CY2020Q4 us-gaap Goodwill
Goodwill
363502000
CY2021Q3 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
566734000
CY2020Q3 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
492980000
us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
1660747000
us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
1378274000
CY2020Q1 us-gaap Valuation Allowance Deferred Tax Asset Change In Amount
ValuationAllowanceDeferredTaxAssetChangeInAmount
300000
CY2020Q2 us-gaap Valuation Allowance Deferred Tax Asset Change In Amount
ValuationAllowanceDeferredTaxAssetChangeInAmount
900000
CY2021Q3 us-gaap Cash And Cash Equivalents At Carrying Value
CashAndCashEquivalentsAtCarryingValue
148853000
CY2020Q4 us-gaap Cash And Cash Equivalents At Carrying Value
CashAndCashEquivalentsAtCarryingValue
132914000
CY2021Q3 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
167884000
CY2020Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
159015000
us-gaap Concentration Risk Credit Risk
ConcentrationRiskCreditRisk
<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Concentration of Credit Risk</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;">The Company is exposed to credit risk in the normal course of business, primarily related to accounts receivable and derivative instruments. Historically, the losses related to credit risk have been immaterial. The Company regularly monitors its credit risk to mitigate the possibility of current and future exposures resulting in a loss. The Company evaluates the creditworthiness of its clients prior to entering into an agreement to provide services and as necessary through the life of the client relationship. The Company does not believe it is exposed to more than a nominal amount of credit risk in its derivative hedging activities, as the Company diversifies its activities across eight investment-grade financial institutions.</p>
us-gaap Business Combination Pro Forma Information Revenue Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationRevenueOfAcquireeSinceAcquisitionDateActual
130400000
us-gaap Business Combination Pro Forma Information Earnings Or Loss Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationEarningsOrLossOfAcquireeSinceAcquisitionDateActual
9900000
ttec Business Combination Pro Forma Information Amortization Expense Of Acquirees Since Acquisition
BusinessCombinationProFormaInformationAmortizationExpenseOfAcquireesSinceAcquisition
11800000
us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
1660700000
us-gaap Net Income Loss
NetIncomeLoss
112200000
us-gaap Business Acquisitions Pro Forma Revenue
BusinessAcquisitionsProFormaRevenue
1707800000
us-gaap Business Acquisitions Pro Forma Income Loss From Continuing Operations Before Changes In Accounting And Extraordinary Items Net Of Tax
BusinessAcquisitionsProFormaIncomeLossFromContinuingOperationsBeforeChangesInAccountingAndExtraordinaryItemsNetOfTax
115000000.0
CY2020Q3 us-gaap Depreciation And Amortization
DepreciationAndAmortization
19522000
CY2020Q3 us-gaap Operating Income Loss
OperatingIncomeLoss
53399000
us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
1660747000
us-gaap Depreciation And Amortization
DepreciationAndAmortization
70655000
us-gaap Operating Income Loss
OperatingIncomeLoss
165279000
us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
1378274000
us-gaap Depreciation And Amortization
DepreciationAndAmortization
57054000
us-gaap Operating Income Loss
OperatingIncomeLoss
143077000
CY2021Q3 us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
17185000
CY2020Q3 us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
15912000
us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
40778000
us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
47827000
CY2021Q2 us-gaap Allowance For Doubtful Accounts Receivable Current
AllowanceForDoubtfulAccountsReceivableCurrent
5940000
CY2020Q2 us-gaap Allowance For Doubtful Accounts Receivable Current
AllowanceForDoubtfulAccountsReceivableCurrent
5795000
CY2020Q4 us-gaap Allowance For Doubtful Accounts Receivable Current
AllowanceForDoubtfulAccountsReceivableCurrent
5067000
CY2019Q4 us-gaap Allowance For Doubtful Accounts Receivable Current
AllowanceForDoubtfulAccountsReceivableCurrent
5452000
CY2021Q3 us-gaap Provision For Doubtful Accounts
ProvisionForDoubtfulAccounts
-189000
CY2020Q3 us-gaap Provision For Doubtful Accounts
ProvisionForDoubtfulAccounts
44000
us-gaap Provision For Doubtful Accounts
ProvisionForDoubtfulAccounts
-34000
us-gaap Provision For Doubtful Accounts
ProvisionForDoubtfulAccounts
563000
CY2021Q3 ttec Uncollectible Receivables Written Off Recoveries
UncollectibleReceivablesWrittenOffRecoveries
302000
CY2020Q3 ttec Uncollectible Receivables Written Off Recoveries
UncollectibleReceivablesWrittenOffRecoveries
-806000
ttec Uncollectible Receivables Written Off Recoveries
UncollectibleReceivablesWrittenOffRecoveries
41000
ttec Uncollectible Receivables Written Off Recoveries
UncollectibleReceivablesWrittenOffRecoveries
-939000
CY2021Q3 ttec Effect Of Foreign Currency Allowance For Doubtful Accounts
EffectOfForeignCurrencyAllowanceForDoubtfulAccounts
-7000
CY2020Q3 ttec Effect Of Foreign Currency Allowance For Doubtful Accounts
EffectOfForeignCurrencyAllowanceForDoubtfulAccounts
24000
ttec Effect Of Foreign Currency Allowance For Doubtful Accounts
EffectOfForeignCurrencyAllowanceForDoubtfulAccounts
-16000
ttec Effect Of Foreign Currency Allowance For Doubtful Accounts
EffectOfForeignCurrencyAllowanceForDoubtfulAccounts
-19000
ttec Acquisition Allowance For Credit Losses
AcquisitionAllowanceForCreditLosses
988000
CY2021Q3 us-gaap Allowance For Doubtful Accounts Receivable Current
AllowanceForDoubtfulAccountsReceivableCurrent
6046000
CY2020Q3 us-gaap Allowance For Doubtful Accounts Receivable Current
AllowanceForDoubtfulAccountsReceivableCurrent
5057000
CY2021Q3 us-gaap Allowance For Doubtful Accounts Receivable Current
AllowanceForDoubtfulAccountsReceivableCurrent
6046000
CY2020Q3 us-gaap Allowance For Doubtful Accounts Receivable Current
AllowanceForDoubtfulAccountsReceivableCurrent
5057000
CY2021Q3 us-gaap Receivables Net Current
ReceivablesNetCurrent
74500000
CY2021Q3 us-gaap Receivables From Customers
ReceivablesFromCustomers
19000000.0
CY2020Q4 us-gaap Goodwill
Goodwill
363502000
us-gaap Goodwill Other Increase Decrease
GoodwillOtherIncreaseDecrease
375679000
us-gaap Goodwill Foreign Currency Translation Gain Loss
GoodwillForeignCurrencyTranslationGainLoss
-2783000
CY2021Q3 us-gaap Goodwill
Goodwill
736398000
CY2021Q3 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
26300000
CY2021Q3 us-gaap Deferred Tax Assets Liabilities Net
DeferredTaxAssetsLiabilitiesNet
9500000
CY2021Q3 us-gaap Deferred Tax Liabilities
DeferredTaxLiabilities
5600000
CY2020Q3 us-gaap Tax Adjustments Settlements And Unusual Provisions
TaxAdjustmentsSettlementsAndUnusualProvisions
1700000
CY2021Q3 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.306
us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.219
CY2020Q3 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.259
us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.265
CY2021Q2 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
5877000
CY2020Q2 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
163000
CY2020Q4 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
8431000
CY2019Q4 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
4182000
CY2021Q3 us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss Before Reclassification After Tax
OtherComprehensiveIncomeLossCashFlowHedgeGainLossBeforeReclassificationAfterTax
-6850000
CY2020Q3 us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss Before Reclassification After Tax
OtherComprehensiveIncomeLossCashFlowHedgeGainLossBeforeReclassificationAfterTax
3420000
us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss Before Reclassification After Tax
OtherComprehensiveIncomeLossCashFlowHedgeGainLossBeforeReclassificationAfterTax
-11817000
us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss Before Reclassification After Tax
OtherComprehensiveIncomeLossCashFlowHedgeGainLossBeforeReclassificationAfterTax
-767000
CY2021Q3 ttec Cash Flow Hedge Gain Loss Reclassified To Earnings Net Of Tax
CashFlowHedgeGainLossReclassifiedToEarningsNetOfTax
-700000
CY2020Q3 ttec Cash Flow Hedge Gain Loss Reclassified To Earnings Net Of Tax
CashFlowHedgeGainLossReclassifiedToEarningsNetOfTax
-515000
ttec Cash Flow Hedge Gain Loss Reclassified To Earnings Net Of Tax
CashFlowHedgeGainLossReclassifiedToEarningsNetOfTax
-3113000
ttec Cash Flow Hedge Gain Loss Reclassified To Earnings Net Of Tax
CashFlowHedgeGainLossReclassifiedToEarningsNetOfTax
-683000
CY2021Q3 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
-273000
CY2020Q3 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
4098000
CY2021Q3 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
-273000
CY2020Q3 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
4098000
CY2021Q3 us-gaap Derivative Notional Amount
DerivativeNotionalAmount
28300000
CY2020Q4 us-gaap Derivative Notional Amount
DerivativeNotionalAmount
35500000
CY2020Q3 us-gaap Right Of Use Asset Obtained In Exchange For Finance Lease Liability
RightOfUseAssetObtainedInExchangeForFinanceLeaseLiability
1464000
CY2021Q3 us-gaap Long Term Line Of Credit
LongTermLineOfCredit
805000000.0
CY2020Q4 us-gaap Long Term Line Of Credit
LongTermLineOfCredit
385000000.0
CY2021Q3 us-gaap Line Of Credit Facility Interest Rate During Period
LineOfCreditFacilityInterestRateDuringPeriod
0.013
CY2020Q4 us-gaap Business Combination Contingent Consideration Liability
BusinessCombinationContingentConsiderationLiability
18032000
ttec Purchase Price Payable Acquired During Period
PurchasePricePayableAcquiredDuringPeriod
0
ttec Purchase Price Payable Payments During Period
PurchasePricePayablePaymentsDuringPeriod
-9600000
ttec Contingent Consideration Payable Imputed Interest Expense And Other Adjustments
ContingentConsiderationPayableImputedInterestExpenseAndOtherAdjustments
1046000
CY2021Q3 us-gaap Business Combination Contingent Consideration Liability
BusinessCombinationContingentConsiderationLiability
9478000
CY2021Q3 us-gaap Deferred Tax Assets Gross
DeferredTaxAssetsGross
15100000
CY2021Q1 us-gaap Valuation Allowance Deferred Tax Asset Change In Amount
ValuationAllowanceDeferredTaxAssetChangeInAmount
2400000
CY2021Q3 us-gaap Valuation Allowance Deferred Tax Asset Change In Amount
ValuationAllowanceDeferredTaxAssetChangeInAmount
6400000
us-gaap Income Tax Holiday Description
IncomeTaxHolidayDescription
The Company has been granted “Tax Holidays” as an incentive to attract foreign investment by the government of the Philippines. Generally, a Tax Holiday is an agreement between the Company and a foreign government under which the Company receives certain tax benefits in that country, such as exemption from taxation on profits derived from export-related activities. In the Philippines, the Company has been granted multiple agreements with an initial period of four years and additional periods for varying years, expiring at various times between 2021 and 2022.
us-gaap Income Tax Holiday Termination Date
IncomeTaxHolidayTerminationDate
2021 and 2022
CY2021Q3 ttec Income Tax Holiday Aggregate Dollar Amount Net
IncomeTaxHolidayAggregateDollarAmountNet
500000
CY2020Q3 ttec Income Tax Holiday Aggregate Dollar Amount Net
IncomeTaxHolidayAggregateDollarAmountNet
1100000
CY2021Q3 ttec Income Tax Holiday Income Tax Expense Benefits Per Share
IncomeTaxHolidayIncomeTaxExpenseBenefitsPerShare
0.01
CY2020Q3 ttec Income Tax Holiday Income Tax Expense Benefits Per Share
IncomeTaxHolidayIncomeTaxExpenseBenefitsPerShare
0.02
ttec Income Tax Holiday Aggregate Dollar Amount Net
IncomeTaxHolidayAggregateDollarAmountNet
4200000
ttec Income Tax Holiday Aggregate Dollar Amount Net
IncomeTaxHolidayAggregateDollarAmountNet
2200000
ttec Income Tax Holiday Income Tax Expense Benefits Per Share
IncomeTaxHolidayIncomeTaxExpenseBenefitsPerShare
0.09
ttec Income Tax Holiday Income Tax Expense Benefits Per Share
IncomeTaxHolidayIncomeTaxExpenseBenefitsPerShare
0.05
CY2020Q3 us-gaap Severance Costs1
SeveranceCosts1
347000
us-gaap Severance Costs1
SeveranceCosts1
800000
us-gaap Severance Costs1
SeveranceCosts1
907000
CY2021Q3 us-gaap Business Exit Costs1
BusinessExitCosts1
485000
CY2020Q3 us-gaap Business Exit Costs1
BusinessExitCosts1
886000
us-gaap Business Exit Costs1
BusinessExitCosts1
1812000
us-gaap Business Exit Costs1
BusinessExitCosts1
1657000
us-gaap Finance Lease Interest Payment On Liability
FinanceLeaseInterestPaymentOnLiability
36000
CY2020Q4 us-gaap Restructuring Reserve
RestructuringReserve
699000
ttec Restructuring Charges Before Adjustments
RestructuringChargesBeforeAdjustments
2696000
us-gaap Payments For Restructuring
PaymentsForRestructuring
2336000
us-gaap Restructuring Reserve Translation Adjustment
RestructuringReserveTranslationAdjustment
1000
us-gaap Restructuring Reserve Accrual Adjustment1
RestructuringReserveAccrualAdjustment1
-84000
CY2021Q3 us-gaap Restructuring Reserve
RestructuringReserve
976000
us-gaap Restructuring Reserve Period Increase Decrease
RestructuringReservePeriodIncreaseDecrease
500000
CY2021Q1 us-gaap Line Of Credit Facility Increase Decrease Other Net
LineOfCreditFacilityIncreaseDecreaseOtherNet
300000000
CY2021Q1 us-gaap Line Of Credit Facility Current Borrowing Capacity
LineOfCreditFacilityCurrentBorrowingCapacity
1200000000
us-gaap Line Of Credit Facility Expiration Date1
LineOfCreditFacilityExpirationDate1
2024-02-14
CY2021Q3 ttec Line Of Credit Initial Borrowing Capacity
LineOfCreditInitialBorrowingCapacity
1200000
CY2021Q3 us-gaap Receivables Held For Sale Amount
ReceivablesHeldForSaleAmount
75000000
CY2021Q3 ttec Percentage Of Average Book Value Of Accounts Receivable Permitted To Be Factored
PercentageOfAverageBookValueOfAccountsReceivablePermittedToBeFactored
25
us-gaap Line Of Credit Facility Collateral
LineOfCreditFacilityCollateral
Letter of credit fees are one eighth of 1% of the stated amount of the letter of credit on the date of issuance, renewal or amendment, plus an annual fee equal to the borrowing margin for Eurodollar loans.
CY2021Q3 us-gaap Long Term Line Of Credit
LongTermLineOfCredit
805000000.0
CY2020Q4 us-gaap Long Term Line Of Credit
LongTermLineOfCredit
385000000.0
us-gaap Line Of Credit Facility Average Outstanding Amount
LineOfCreditFacilityAverageOutstandingAmount
747900000
us-gaap Line Of Credit Facility Average Outstanding Amount
LineOfCreditFacilityAverageOutstandingAmount
597900000
CY2021Q3 us-gaap Line Of Credit Facility Remaining Borrowing Capacity
LineOfCreditFacilityRemainingBorrowingCapacity
390000000
CY2021Q3 ttec Line Of Credit Facility Letters Of Credit Issued
LineOfCreditFacilityLettersOfCreditIssued
2600000
CY2021Q3 ttec Letters Of Credit Issued Outside Line Of Credit Facility
LettersOfCreditIssuedOutsideLineOfCreditFacility
400000
CY2021Q3 us-gaap Lease Cost
LeaseCost
13442000
CY2020Q3 us-gaap Lease Cost
LeaseCost
15609000
us-gaap Lease Cost
LeaseCost
42930000
us-gaap Lease Cost
LeaseCost
45767000
CY2021Q3 us-gaap Finance Lease Interest Payment On Liability
FinanceLeaseInterestPaymentOnLiability
10000
CY2020Q3 us-gaap Finance Lease Interest Payment On Liability
FinanceLeaseInterestPaymentOnLiability
17000
CY2021Q3 us-gaap Finance Lease Principal Payments
FinanceLeasePrincipalPayments
1709000
CY2020Q3 us-gaap Finance Lease Principal Payments
FinanceLeasePrincipalPayments
2143000
CY2021Q3 us-gaap Right Of Use Asset Obtained In Exchange For Operating Lease Liability
RightOfUseAssetObtainedInExchangeForOperatingLeaseLiability
682000
CY2021Q3 ttec Operating Lease Modifications And Reassessments
OperatingLeaseModificationsAndReassessments
2655000
CY2020Q3 ttec Operating Lease Modifications And Reassessments
OperatingLeaseModificationsAndReassessments
111000
us-gaap Finance Lease Interest Payment On Liability
FinanceLeaseInterestPaymentOnLiability
53000
us-gaap Finance Lease Principal Payments
FinanceLeasePrincipalPayments
5097000
us-gaap Finance Lease Principal Payments
FinanceLeasePrincipalPayments
6010000
us-gaap Right Of Use Asset Obtained In Exchange For Operating Lease Liability
RightOfUseAssetObtainedInExchangeForOperatingLeaseLiability
8499000
us-gaap Right Of Use Asset Obtained In Exchange For Operating Lease Liability
RightOfUseAssetObtainedInExchangeForOperatingLeaseLiability
6795000
ttec Operating Lease Modifications And Reassessments
OperatingLeaseModificationsAndReassessments
2837000
ttec Operating Lease Modifications And Reassessments
OperatingLeaseModificationsAndReassessments
6332000
us-gaap Right Of Use Asset Obtained In Exchange For Finance Lease Liability
RightOfUseAssetObtainedInExchangeForFinanceLeaseLiability
583000
us-gaap Right Of Use Asset Obtained In Exchange For Finance Lease Liability
RightOfUseAssetObtainedInExchangeForFinanceLeaseLiability
2292000
CY2021Q3 us-gaap Finance Lease Weighted Average Discount Rate Percent
FinanceLeaseWeightedAverageDiscountRatePercent
0.0185
CY2020Q4 us-gaap Finance Lease Weighted Average Discount Rate Percent
FinanceLeaseWeightedAverageDiscountRatePercent
0.0164
CY2021Q3 us-gaap Operating Lease Weighted Average Discount Rate Percent
OperatingLeaseWeightedAverageDiscountRatePercent
0.0656
CY2020Q4 us-gaap Operating Lease Weighted Average Discount Rate Percent
OperatingLeaseWeightedAverageDiscountRatePercent
0.0695
CY2021Q3 us-gaap Operating Lease Right Of Use Asset
OperatingLeaseRightOfUseAsset
97866000
CY2020Q4 us-gaap Operating Lease Right Of Use Asset
OperatingLeaseRightOfUseAsset
120820000
CY2021Q3 us-gaap Finance Lease Right Of Use Asset
FinanceLeaseRightOfUseAsset
8103000
CY2020Q4 us-gaap Finance Lease Right Of Use Asset
FinanceLeaseRightOfUseAsset
12659000
CY2021Q3 ttec Lease Right To Use Asset
LeaseRightToUseAsset
105969000
CY2020Q4 ttec Lease Right To Use Asset
LeaseRightToUseAsset
133479000
CY2021Q3 us-gaap Operating Lease Liability Current
OperatingLeaseLiabilityCurrent
42643000
CY2020Q4 us-gaap Operating Lease Liability Current
OperatingLeaseLiabilityCurrent
43651000
CY2021Q3 us-gaap Finance Lease Liability Current
FinanceLeaseLiabilityCurrent
3669000
CY2020Q4 us-gaap Finance Lease Liability Current
FinanceLeaseLiabilityCurrent
6193000
CY2021Q3 us-gaap Operating Lease Liability Noncurrent
OperatingLeaseLiabilityNoncurrent
73172000
CY2020Q4 us-gaap Operating Lease Liability Noncurrent
OperatingLeaseLiabilityNoncurrent
98277000
CY2021Q3 us-gaap Finance Lease Liability Noncurrent
FinanceLeaseLiabilityNoncurrent
2999000
CY2020Q4 us-gaap Finance Lease Liability Noncurrent
FinanceLeaseLiabilityNoncurrent
4763000
CY2021Q3 ttec Lease Liabilities
LeaseLiabilities
122483000
CY2020Q4 ttec Lease Liabilities
LeaseLiabilities
152884000
CY2021Q3 us-gaap Finance Lease Liability Payments Due In Next Rolling Twelve Months
FinanceLeaseLiabilityPaymentsDueInNextRollingTwelveMonths
3700000
CY2021Q3 us-gaap Finance Lease Liability Payments Due In Rolling Year Two
FinanceLeaseLiabilityPaymentsDueInRollingYearTwo
1997000
CY2021Q3 us-gaap Finance Lease Liability Payments Due In Rolling Year Three
FinanceLeaseLiabilityPaymentsDueInRollingYearThree
1000000
CY2021Q3 us-gaap Finance Lease Liability Payments Due In Rolling Year Four
FinanceLeaseLiabilityPaymentsDueInRollingYearFour
102000
CY2021Q3 us-gaap Finance Lease Liability Payments Due
FinanceLeaseLiabilityPaymentsDue
6799000
CY2021Q3 us-gaap Finance Lease Liability Undiscounted Excess Amount
FinanceLeaseLiabilityUndiscountedExcessAmount
131000
CY2021Q3 us-gaap Finance Lease Liability
FinanceLeaseLiability
6668000
CY2020Q4 us-gaap Finance Lease Liability Payments Due Next Twelve Months
FinanceLeaseLiabilityPaymentsDueNextTwelveMonths
6237000
CY2020Q4 us-gaap Finance Lease Liability Payments Due Year Two
FinanceLeaseLiabilityPaymentsDueYearTwo
2740000
CY2020Q4 us-gaap Finance Lease Liability Payments Due Year Three
FinanceLeaseLiabilityPaymentsDueYearThree
1631000
CY2020Q4 us-gaap Finance Lease Liability Payments Due Year Four
FinanceLeaseLiabilityPaymentsDueYearFour
579000
CY2020Q4 us-gaap Finance Lease Liability Payments Due
FinanceLeaseLiabilityPaymentsDue
11187000
CY2020Q4 us-gaap Finance Lease Liability Undiscounted Excess Amount
FinanceLeaseLiabilityUndiscountedExcessAmount
231000
CY2020Q4 us-gaap Finance Lease Liability
FinanceLeaseLiability
10956000
CY2021Q3 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
47348000
CY2020Q3 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
47031000
us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
47372000
CY2021Q3 us-gaap Contract With Customer Liability Noncurrent
ContractWithCustomerLiabilityNoncurrent
21158000
CY2020Q4 us-gaap Contract With Customer Liability Noncurrent
ContractWithCustomerLiabilityNoncurrent
17434000
CY2021Q3 us-gaap Deferred Compensation Liability Classified Noncurrent
DeferredCompensationLiabilityClassifiedNoncurrent
28221000
CY2020Q4 us-gaap Deferred Compensation Liability Classified Noncurrent
DeferredCompensationLiabilityClassifiedNoncurrent
23858000
CY2021Q3 us-gaap Deferred Credits And Other Liabilities Noncurrent
DeferredCreditsAndOtherLiabilitiesNoncurrent
16983000
CY2020Q4 us-gaap Deferred Credits And Other Liabilities Noncurrent
DeferredCreditsAndOtherLiabilitiesNoncurrent
15986000
CY2021Q3 us-gaap Other Accrued Liabilities Noncurrent
OtherAccruedLiabilitiesNoncurrent
30557000
CY2020Q4 us-gaap Other Accrued Liabilities Noncurrent
OtherAccruedLiabilitiesNoncurrent
38907000
CY2021Q3 us-gaap Other Liabilities Noncurrent
OtherLiabilitiesNoncurrent
96919000
CY2020Q4 us-gaap Other Liabilities Noncurrent
OtherLiabilitiesNoncurrent
96185000
us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
46885000
CY2020Q4 us-gaap Minority Interest
MinorityInterest
13060000
CY2019Q4 us-gaap Minority Interest
MinorityInterest
13186000
ttec Net Income Attributable To Noncontrolling Interest Excluding Mandatorily Redeemable Noncontrolling Interest
NetIncomeAttributableToNoncontrollingInterestExcludingMandatorilyRedeemableNoncontrollingInterest
9329000
ttec Net Income Attributable To Noncontrolling Interest Excluding Mandatorily Redeemable Noncontrolling Interest
NetIncomeAttributableToNoncontrollingInterestExcludingMandatorilyRedeemableNoncontrollingInterest
6381000
us-gaap Minority Interest Decrease From Distributions To Noncontrolling Interest Holders
MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders
6390000
us-gaap Minority Interest Decrease From Distributions To Noncontrolling Interest Holders
MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders
6740000
us-gaap Other Comprehensive Income Loss Net Of Tax Portion Attributable To Noncontrolling Interest
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToNoncontrollingInterest
-78000
us-gaap Other Comprehensive Income Loss Net Of Tax Portion Attributable To Noncontrolling Interest
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToNoncontrollingInterest
-65000
CY2021Q3 us-gaap Minority Interest
MinorityInterest
15921000
CY2020Q3 us-gaap Minority Interest
MinorityInterest
12762000
us-gaap Reclassification From Aoci Current Period Tax
ReclassificationFromAociCurrentPeriodTax
-24000
us-gaap Reclassification From Aoci Current Period Tax
ReclassificationFromAociCurrentPeriodTax
-45000
CY2021Q3 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46984000
CY2020Q3 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46732000
us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46857000
us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46617000
CY2021Q3 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
364000
CY2020Q3 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
299000
us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
515000
us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
268000
CY2021Q3 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
364000
CY2020Q3 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
299000
us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
515000
us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
268000
CY2021Q3 us-gaap Share Based Compensation
ShareBasedCompensation
4600000
us-gaap Share Based Compensation
ShareBasedCompensation
12000000.0
CY2020Q3 us-gaap Share Based Compensation
ShareBasedCompensation
3500000
us-gaap Share Based Compensation
ShareBasedCompensation
9500000

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