TTEC Holdings Inc (Texas)

ttec.com

What Do They Do?

Provides customer interaction services to large enterprises, and designs and manages contact-center technology and data-analysis tools for businesses and public agencies.

How Do They Make Money?

Most revenue comes from customer-service programs priced by the minute, hour, staff member, transaction or call, with fees generally invoiced monthly or quarterly as services are performed. TTEC Digital also sells products delivered to clients and provides technology and consulting services billed as work progresses.

revenue

Segment	Share	Revenue	How money arrives
TTEC Digital Mix	22% FY2022: 19%		Mix
TTEC Engage Usage-based	78% FY2022: 81%		Usage-based

Who Are Their Customers?

Serves large brands, Fortune 1000 companies, small and midsize businesses, and public-sector agencies. TTEC Digital reaches clients through existing relationships, partner channels and general-market outreach.

Do Revenues Turn Into Profits?

Not on paper. It lost $192.5M in FY2025, but brought in more cash than it spent: $83M of free cash flow.

Operating income, FY2025

−5% of revenue

▼ −32% (Loss) vs FY2024 (−$173.5M, −8%)

Net income, FY2025

−9% of revenue

▼ −40% (Loss) vs FY2024 (−$321M, −15%)

Free cash flow, FY2025

4% of revenue

▲ Now profitable vs FY2024 (−$104M, −5%)

How Are They Changing?

Since the FY2025 annual report

Latest quarter: Q2 FY2026, the three months to Jun 30, 2026

Revenue: ▼ −11%; vs $513.6M in Q2 FY2025
Net income: ▲ +93% (Loss); vs −$8M in Q2 FY2025

TTEC Engage share of revenue vs 77.9% in Q2 FY2025

Aug 10, 2026 TTEC revises its 2026 outlook and reviews options for TTEC Digital The board authorized an evaluation of strategic alternatives for TTEC Digital, while the company revised its full-year outlook.
Mar 23, 2026 TTEC Digital’s CEO is departing, and a new president is appointed

Flat. Revenue was $2.1B in FY2025, about the same as the $2.3B of FY2021.

Revenue over time

TTEC Digital TTEC Engage

$2.5B$1.3B$0

FY2021 FY2022 FY2023 FY2024 FY2025

Who Do They Compete With?

Competes with Deloitte, Accenture, Infosys, Cognizant, Hitachi Data Systems, Slalom, Globant, TechMahindra, ConvergeOne, TP, Foundever, Telus Digital, Concentrix, TaskUs, Intouch CX, Conduent, Genpact, Alorica, Ibex, and EXL

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