$TTEC
TTEC Holdings, Inc.

2024 Q1 Form 10-K Financial Statement

#000155837024002207 Filed on February 29, 2024

View on sec.gov

Income Statement

Concept 2024 Q1 2023 Q4 2023
Revenue $576.6M $626.2M $2.463B
YoY Change -8.95% -4.88% 0.78%
Cost Of Revenue $453.8M $505.8M $1.894B
YoY Change -5.98% 2.11% 4.24%
Gross Profit $122.8M $120.4M $568.8M
YoY Change -18.45% -26.13% -9.24%
Gross Profit Margin 21.3% 19.22% 23.1%
Selling, General & Admin $74.58M $74.74M $290.9M
YoY Change 0.76% -7.27% 1.2%
% of Gross Profit 60.72% 62.1% 51.14%
Research & Development
YoY Change
% of Gross Profit
Depreciation & Amortization $25.15M $24.90M $64.20M
YoY Change -2.64% -21.51% -0.47%
% of Gross Profit 20.47% 20.69% 11.29%
Operating Expenses $74.58M $99.65M $290.9M
YoY Change 0.76% -11.29% 1.2%
Operating Profit $22.71M $20.72M $118.0M
YoY Change -48.86% -59.06% -29.98%
Interest Expense $21.07M -$20.09M $78.32M
YoY Change 21.16% 36.5% 117.15%
% of Operating Profit 92.78% -96.98% 66.36%
Other Income/Expense, Net -$19.88M -$1.894M -$77.30M
YoY Change 27.68% 63.84% 220.8%
Pretax Income $2.829M -$5.064M $40.72M
YoY Change -90.19% -115.41% -71.81%
Income Tax $2.329M $3.142M $22.46M
% Of Pretax Income 82.33% 55.15%
Net Earnings -$2.305M -$9.900M $8.428M
YoY Change -112.36% -144.29% -91.83%
Net Earnings / Revenue -0.4% -1.58% 0.34%
Basic Earnings Per Share -$0.05 $0.18
Diluted Earnings Per Share -$0.05 -$0.21 $0.18
COMMON SHARES
Basic Shares Outstanding 47.43M 47.42M 47.34M
Diluted Shares Outstanding 47.59M 47.42M

Balance Sheet

Concept 2024 Q1 2023 Q4 2023
SHORT-TERM ASSETS
Cash & Short-Term Investments $91.51M $172.7M $172.7M
YoY Change -39.55% 12.59% 12.59%
Cash & Equivalents $91.51M $172.7M $172.7M
Short-Term Investments
Other Short-Term Assets $105.0M $95.06M $95.06M
YoY Change -9.49% -28.72% -28.72%
Inventory
Prepaid Expenses
Receivables $404.7M $394.9M $394.9M
Other Receivables $16.33M $18.52M $18.52M
Total Short-Term Assets $617.5M $681.2M $681.2M
YoY Change -14.36% -9.17% -9.17%
LONG-TERM ASSETS
Property, Plant & Equipment $298.3M $312.6M $312.6M
YoY Change 5.91% 13.34% 13.34%
Goodwill $807.1M $809.0M
YoY Change -0.11% 0.14%
Intangibles
YoY Change
Long-Term Investments
YoY Change
Other Assets $108.8M $101.6M $139.7M
YoY Change 37.98% 49.96% 61.63%
Total Long-Term Assets $1.498B $1.504B $1.504B
YoY Change 5.84% 7.15% 7.15%
TOTAL ASSETS
Total Short-Term Assets $617.5M $681.2M $681.2M
Total Long-Term Assets $1.498B $1.504B $1.504B
Total Assets $2.115B $2.186B $2.186B
YoY Change -0.98% 1.47% 1.47%
SHORT-TERM LIABILITIES
YoY Change
Accounts Payable $90.47M $96.58M $96.58M
YoY Change 1.3% 2.81% 2.81%
Accrued Expenses $40.31M $32.22M $216.7M
YoY Change -47.25% -6.48% 0.86%
Deferred Revenue $87.79M $81.17M
YoY Change 0.46% -7.6%
Short-Term Debt $0.00 $0.00 $0.00
YoY Change
Long-Term Debt Due $2.100M $2.100M
YoY Change 2.14% 2.14%
Total Short-Term Liabilities $384.2M $403.0M $403.0M
YoY Change -11.75% -2.03% -2.03%
LONG-TERM LIABILITIES
Long-Term Debt $953.0M $996.9M $996.9M
YoY Change 2.47% 3.71% 3.71%
Other Long-Term Liabilities $72.09M $72.08M $167.0M
YoY Change 6.05% 8.72% 16.17%
Total Long-Term Liabilities $1.118B $1.167B $1.164B
YoY Change 3.01% 5.25% 5.33%
TOTAL LIABILITIES
Total Short-Term Liabilities $384.2M $403.0M $403.0M
Total Long-Term Liabilities $1.118B $1.167B $1.164B
Total Liabilities $1.503B $1.570B $1.587B
YoY Change -1.22% 3.28% -0.44%
SHAREHOLDERS EQUITY
Retained Earnings $865.3M $870.4M
YoY Change -4.42% -4.48%
Common Stock
YoY Change
Preferred Stock
YoY Change
Treasury Stock (at cost)
YoY Change
Treasury Stock Shares
Shareholders Equity $595.3M $598.6M $598.6M
YoY Change
Total Liabilities & Shareholders Equity $2.115B $2.186B $2.186B
YoY Change -0.98% 1.47% 1.47%

Cashflow Statement

Concept 2024 Q1 2023 Q4 2023
OPERATING ACTIVITIES
Net Income -$2.305M -$9.900M $8.428M
YoY Change -112.36% -144.29% -91.83%
Depreciation, Depletion And Amortization $25.15M $24.90M $64.20M
YoY Change -2.64% -21.51% -0.47%
Cash From Operating Activities -$15.63M $31.53M $144.8M
YoY Change -131.86% 72.93% 5.63%
INVESTING ACTIVITIES
Capital Expenditures $13.47M $13.12M $67.84M
YoY Change -1.43% -32.55% -19.25%
Acquisitions $0.00
YoY Change -100.0%
Other Investing Activities $25.00K $15.00K $261.0K
YoY Change -3.85% -62.5% -100.18%
Cash From Investing Activities -$13.45M -$13.10M -$67.58M
YoY Change -1.43% -32.49% -70.13%
FINANCING ACTIVITIES
Cash Dividend Paid
YoY Change
Common Stock Issuance & Retirement, Net
YoY Change
Debt Paid & Issued, Net
YoY Change
Cash From Financing Activities -46.49M 3.288M -68.23M
YoY Change 6.53% -114.46% -176.64%
NET CHANGE
Cash From Operating Activities -15.63M 31.53M 144.8M
Cash From Investing Activities -13.45M -13.10M -67.58M
Cash From Financing Activities -46.49M 3.288M -68.23M
Net Change In Cash -73.72M 21.72M 6.841M
YoY Change 903.51% -190.84% -150.23%
FREE CASH FLOW
Cash From Operating Activities -$15.63M $31.53M $144.8M
Capital Expenditures $13.47M $13.12M $67.84M
Free Cash Flow -$29.10M $18.42M $76.93M
YoY Change -182.23% -1618.3% 45.04%

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CY2021 us-gaap Amortization Of Financing Costs
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CY2022 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect
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CY2021 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect
21667000
CY2022Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
167064000
CY2021Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
180682000
CY2020Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
159015000
CY2023Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
173905000
CY2022Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
167064000
CY2021Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
180682000
CY2023 us-gaap Interest Paid Net
InterestPaidNet
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CY2022 us-gaap Interest Paid Net
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CY2021 us-gaap Interest Paid Net
InterestPaidNet
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IncomeTaxesPaid
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CY2022 us-gaap Income Taxes Paid
IncomeTaxesPaid
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IncomeTaxesPaid
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CY2023 ttec Acquisition Of Long Lived Assets Through Finance Leases
AcquisitionOfLongLivedAssetsThroughFinanceLeases
3126000
CY2022 ttec Acquisition Of Long Lived Assets Through Finance Leases
AcquisitionOfLongLivedAssetsThroughFinanceLeases
461000
CY2021 ttec Acquisition Of Long Lived Assets Through Finance Leases
AcquisitionOfLongLivedAssetsThroughFinanceLeases
912000
CY2023 ttec Increase Decrease In Capital Expenditures Incurred But Not Yet Paid
IncreaseDecreaseInCapitalExpendituresIncurredButNotYetPaid
2626000
CY2022 ttec Increase Decrease In Capital Expenditures Incurred But Not Yet Paid
IncreaseDecreaseInCapitalExpendituresIncurredButNotYetPaid
3346000
CY2021 ttec Increase Decrease In Capital Expenditures Incurred But Not Yet Paid
IncreaseDecreaseInCapitalExpendituresIncurredButNotYetPaid
-2243000
CY2023 us-gaap Nature Of Operations
NatureOfOperations
<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Overview</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;">Founded in <span style="-sec-ix-hidden:Hidden_cb11UKGtM0-DbcyTLJ6Oxw;"><span style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:normal;">1983</span></span>, TTEC Holdings, Inc. (“TTEC”, “the Company”; pronounced “T-TEC”) is a global customer experience (“CX”) outsourcing partner for marquis and disruptive brands and public sector clients. The Company designs, builds, and operates technology-enabled customer experiences across digital and live interaction channels to help clients increase customer loyalty, revenue, and profitability. By combining digital solutions with data-driven service capabilities, the Company helps clients improve their customer satisfaction while lowering their total cost to serve. As of December 31, 2023, TTEC served over 750<span style="color:#ff0000;"> </span>clients across targeted industry verticals including financial services, healthcare, public sector, telecom, technology, media, travel and hospitality, automotive and retail.</p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;">The Company operates and reports its financial results of operation through two business segments: </p><table style="border-collapse:collapse;font-family:'Arial','Helvetica','sans-serif';font-size:10pt;margin-bottom:0pt;margin-top:0pt;table-layout:fixed;text-align:justify;width:100%;border:0pt;"><tr><td style="width:18pt;"></td><td style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;vertical-align:text-top;white-space:nowrap;width:18pt;padding:0pt;">•</td><td style="padding:0pt;"><b style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:bold;">TTEC Digital</b><span style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:normal;"> is one of the largest CX technology providers and is focused exclusively on the intersection of Contact Center as a Service (CCaaS), Customer Relationship Management (CRM), and Artificial Intelligence (AI) and Analytics. A professional services organization comprised of software engineers, systems architects, data scientists and CX strategists, this segment creates and implements strategic CX transformation roadmaps; sells, operates, and provides managed services for cloud platforms and premise based CX technologies including Amazon Web Services, Cisco, Genesys, Google, and Microsoft; and creates proprietary IP to support industry specific and custom client needs. TTEC Digital serves clients across Enterprise and Small &amp; Medium Sized business segments and has a dedicated unit with government technology certifications serving the public sector. </span></td></tr></table><div style="margin-top:6pt;"></div><table style="border-collapse:collapse;font-family:'Arial','Helvetica','sans-serif';font-size:10pt;margin-bottom:0pt;margin-top:0pt;table-layout:fixed;text-align:justify;width:100%;border:0pt;"><tr><td style="width:18pt;"></td><td style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;vertical-align:text-top;white-space:nowrap;width:18pt;padding:0pt;">•</td><td style="padding:0pt;"><b style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:bold;">TTEC Engage</b><span style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:normal;"> provides the digitally enabled CX operational and managed services to support large, complex enterprise clients’ end-to-end customer interactions at scale. Tailored to meet industry specific and business needs, this segment delivers data-driven omnichannel customer care, customer acquisition, growth, and retention services, tech support, trust and safety and back-office solutions. The segment’s technology-enabled delivery model covers the entire associate lifecycle including recruitment, onboarding, training, delivery, workforce management and quality assurance. </span></td></tr></table><div style="margin-top:6pt;"></div><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;">TTEC demonstrates its market leadership through strategic collaboration across TTEC Digital and TTEC Engage when there is client demand and fit for the Company’s integrated solutions. This partnership is central to the Company’s ability to deliver comprehensive and transformational customer experience solutions to its clients, including integrated delivery, go-to-market and innovation for truly differentiated, market leading CX solutions.</p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;">During 2023, the combined TTEC Digital and TTEC Engage global operating platform delivered onshore, nearshore and offshore services in 22 countries on six continents – the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Egypt, Germany, Greece, Honduras, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, South Africa, Thailand, and the United Kingdom – with the help of over 60,000 customer care associates, consultants, technologists, and CX professionals.</p>
CY2023Q4 ttec Number Of Clients
NumberOfClients
750
CY2023Q4 us-gaap Number Of Countries In Which Entity Operates
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22
CY2023Q4 dei Entity Number Of Employees
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60000
CY2023 us-gaap Use Of Estimates
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<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Use of Estimates</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;">The preparation of the Consolidated Financial Statements in conformity with accounting principles generally accepted in the U.S. (“GAAP”) requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an on-going basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, litigation reserves, restructuring reserves, allowance for credit losses, contingent consideration, redeemable noncontrolling interest, and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions. </p>
CY2023 us-gaap Reclassifications
Reclassifications
<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Out-of-period Adjustment</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;">The Consolidated Financial Statements for the year ended December 31, 2023 included an adjustment of $14.2 million to other comprehensive income and deferred tax assets, to correct for an error identified by management during the preparation of the financial statements. This adjustment was to reflect the deferred tax impact of currency translation adjustments, of which $14.2 million related to prior annual fiscal periods. Management has determined that this error was not material to the historical financial statements in any individual period or in the aggregate and did not result in the previously issued financial statements being materially misstated. As such, management recorded the correction as an out-of-period adjustment in the year ended December 31, 2023.</p>
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CY2021Q4 us-gaap Cash And Cash Equivalents At Carrying Value
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CY2022Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
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167064000
CY2021Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
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CY2023 us-gaap Concentration Risk Credit Risk
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<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Concentration of Credit Risk</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;">The Company is exposed to credit risk in the normal course of business, primarily related to accounts receivable and derivative instruments. Historically, the losses related to credit risk have been immaterial. The Company regularly monitors its credit risk to mitigate the possibility of current and future exposures resulting in a loss. The Company evaluates the creditworthiness of its clients prior to entering into an agreement to provide services and as necessary through the life of the client relationship. The Company does not believe it is exposed to more than a nominal amount of credit risk in its derivative hedging activities, as the Company diversifies its activities across eight investment-grade financial institutions.</p>
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CY2022Q4 us-gaap Contract With Customer Asset Gross
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CY2022 us-gaap Segment Expenditure Addition To Long Lived Assets
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CY2021 us-gaap Segment Expenditure Addition To Long Lived Assets
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CY2021 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
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CY2022Q4 us-gaap Other Assets Noncurrent
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CY2021Q4 us-gaap Other Assets Noncurrent
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CY2022Q4 us-gaap Accounts Receivable Gross Current
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CY2022Q4 us-gaap Allowance For Doubtful Accounts Receivable Current
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CY2023Q4 us-gaap Accounts Receivable Net Current
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CY2022Q4 us-gaap Accounts Receivable Net Current
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CY2022Q4 us-gaap Allowance For Doubtful Accounts Receivable Current
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CY2021Q4 us-gaap Allowance For Doubtful Accounts Receivable Current
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CY2023 us-gaap Provision For Doubtful Accounts
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CY2021 us-gaap Provision For Doubtful Accounts
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CY2023 us-gaap Allowance For Doubtful Accounts Receivable Write Offs
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CY2022 us-gaap Allowance For Doubtful Accounts Receivable Write Offs
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CY2021 us-gaap Allowance For Doubtful Accounts Receivable Write Offs
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CY2023 ttec Effect Of Foreign Currency Allowance For Doubtful Accounts
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CY2022 ttec Effect Of Foreign Currency Allowance For Doubtful Accounts
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CY2021 ttec Effect Of Foreign Currency Allowance For Doubtful Accounts
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CY2023 ttec Acquisition Allowance For Credit Losses
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0
CY2022 ttec Acquisition Allowance For Credit Losses
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CY2021 ttec Acquisition Allowance For Credit Losses
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CY2022Q4 us-gaap Allowance For Doubtful Accounts Receivable Current
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CY2021Q4 us-gaap Allowance For Doubtful Accounts Receivable Current
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CY2022Q4 us-gaap Goodwill
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CY2023 us-gaap Goodwill Foreign Currency Translation Gain Loss
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CY2023Q4 us-gaap Goodwill
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CY2021Q4 us-gaap Goodwill
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CY2022Q4 us-gaap Receivables Net Current
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CY2023Q4 us-gaap Receivables From Customers
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CY2022Q4 us-gaap Receivables From Customers
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CY2022Q4 us-gaap Property Plant And Equipment And Finance Lease Right Of Use Asset Accumulated Depreciation And Amortization
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CY2022Q4 us-gaap Property Plant And Equipment And Finance Lease Right Of Use Asset After Accumulated Depreciation And Amortization
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CY2023 us-gaap Depreciation
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64200000
CY2022 us-gaap Depreciation
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CY2021 us-gaap Depreciation
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CY2022Q4 us-gaap Goodwill
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CY2023 us-gaap Amortization Of Intangible Assets
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CY2023 us-gaap Other Asset Impairment Charges
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CY2023 ttec Other Intangible Assets Acquisitions And Disposals
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0
CY2022 ttec Other Intangible Assets Acquisitions And Disposals
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31033000
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CY2023Q4 us-gaap Finite Lived Intangible Assets Amortization Expense Year Five
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CY2023Q4 us-gaap Finite Lived Intangible Assets Amortization Expense After Year Five
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CY2022 ttec Cash Flow Hedge Gain Loss Reclassified To Earnings Net Of Tax
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CY2021 ttec Cash Flow Hedge Gain Loss Reclassified To Earnings Net Of Tax
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CY2022Q4 us-gaap Long Term Line Of Credit
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CY2022 us-gaap Line Of Credit Facility Interest Rate During Period
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CY2022Q4 us-gaap Business Combination Contingent Consideration Liability
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CY2023 ttec Purchase Price Payable Payments During Period
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7400000
CY2023 ttec Contingent Consideration Payable Imputed Interest Expense And Other Adjustments
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-2980000
CY2023Q4 us-gaap Business Combination Contingent Consideration Liability
BusinessCombinationContingentConsiderationLiability
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CY2021Q4 us-gaap Business Combination Contingent Consideration Liability
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CY2022 ttec Purchase Price Payable Acquired During Period
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CY2022 ttec Purchase Price Payable Payments During Period
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9600000
CY2022 ttec Contingent Consideration Payable Imputed Interest Expense And Other Adjustments
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2900000
CY2022Q4 us-gaap Business Combination Contingent Consideration Liability
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CY2022Q4 us-gaap Business Combination Contingent Consideration Asset
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5724000
CY2023 ttec Payments Made To Contingent Consideration Receivable During Period
PaymentsMadeToContingentConsiderationReceivableDuringPeriod
-1343000
CY2023 ttec Contingent Consideration Receivable Imputed Interest Benefit And Other Adjustments
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-4381000
CY2021Q4 us-gaap Business Combination Contingent Consideration Asset
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0
CY2022 ttec Contingent Consideration Receivable Acquired During Period
ContingentConsiderationReceivableAcquiredDuringPeriod
10370000
CY2022 ttec Payments Made To Contingent Consideration Receivable During Period
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0
CY2022 ttec Contingent Consideration Receivable Imputed Interest Benefit And Other Adjustments
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-4646000
CY2022Q4 us-gaap Business Combination Contingent Consideration Asset
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CY2023 us-gaap Income Loss From Continuing Operations Before Income Taxes Domestic
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CY2022 us-gaap Income Loss From Continuing Operations Before Income Taxes Domestic
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CY2021 us-gaap Income Loss From Continuing Operations Before Income Taxes Domestic
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CY2023 us-gaap Income Loss From Continuing Operations Before Income Taxes Foreign
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CY2022 us-gaap Income Loss From Continuing Operations Before Income Taxes Foreign
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CY2021 us-gaap Income Loss From Continuing Operations Before Income Taxes Foreign
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99724000
CY2023 us-gaap Income Loss From Continuing Operations Before Income Taxes Extraordinary Items Noncontrolling Interest
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CY2022 us-gaap Income Loss From Continuing Operations Before Income Taxes Extraordinary Items Noncontrolling Interest
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CY2021 us-gaap Income Loss From Continuing Operations Before Income Taxes Extraordinary Items Noncontrolling Interest
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CY2023Q4 us-gaap Undistributed Earnings Of Foreign Subsidiaries
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CY2023 us-gaap Current Federal Tax Expense Benefit
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CY2022 us-gaap Current Federal Tax Expense Benefit
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CY2021 us-gaap Current Federal Tax Expense Benefit
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CY2023 us-gaap Current State And Local Tax Expense Benefit
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CY2022 us-gaap Current State And Local Tax Expense Benefit
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CY2021 us-gaap Current State And Local Tax Expense Benefit
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CY2023 us-gaap Current Foreign Tax Expense Benefit
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24470000
CY2022 us-gaap Current Foreign Tax Expense Benefit
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22055000
CY2021 us-gaap Current Foreign Tax Expense Benefit
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CY2023 us-gaap Current Income Tax Expense Benefit
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CY2022 us-gaap Current Income Tax Expense Benefit
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CY2021 us-gaap Current Income Tax Expense Benefit
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CY2023 us-gaap Deferred Federal Income Tax Expense Benefit
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CY2022 us-gaap Deferred Federal Income Tax Expense Benefit
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CY2021 us-gaap Deferred Federal Income Tax Expense Benefit
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CY2023 us-gaap Deferred State And Local Income Tax Expense Benefit
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CY2022 us-gaap Deferred State And Local Income Tax Expense Benefit
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CY2021 us-gaap Deferred State And Local Income Tax Expense Benefit
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CY2023 us-gaap Deferred Foreign Income Tax Expense Benefit
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CY2022 us-gaap Deferred Foreign Income Tax Expense Benefit
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CY2021 us-gaap Deferred Foreign Income Tax Expense Benefit
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CY2023 us-gaap Deferred Income Tax Expense Benefit
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CY2022 us-gaap Deferred Income Tax Expense Benefit
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CY2021 us-gaap Deferred Income Tax Expense Benefit
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CY2023 us-gaap Income Tax Expense Benefit
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CY2022 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
27115000
CY2021 us-gaap Income Tax Expense Benefit
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CY2023 us-gaap Effective Income Tax Rate Reconciliation At Federal Statutory Income Tax Rate
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CY2022 us-gaap Effective Income Tax Rate Reconciliation At Federal Statutory Income Tax Rate
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CY2021 us-gaap Effective Income Tax Rate Reconciliation At Federal Statutory Income Tax Rate
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CY2023 us-gaap Income Tax Reconciliation Income Tax Expense Benefit At Federal Statutory Income Tax Rate
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8552000
CY2022 us-gaap Income Tax Reconciliation Income Tax Expense Benefit At Federal Statutory Income Tax Rate
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30334000
CY2021 us-gaap Income Tax Reconciliation Income Tax Expense Benefit At Federal Statutory Income Tax Rate
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43655000
CY2023 us-gaap Income Tax Reconciliation State And Local Income Taxes
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-1355000
CY2022 us-gaap Income Tax Reconciliation State And Local Income Taxes
IncomeTaxReconciliationStateAndLocalIncomeTaxes
2717000
CY2021 us-gaap Income Tax Reconciliation State And Local Income Taxes
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4588000
CY2023 us-gaap Income Tax Reconciliation Change In Deferred Tax Assets Valuation Allowance
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CY2022 us-gaap Income Tax Reconciliation Change In Deferred Tax Assets Valuation Allowance
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CY2021 us-gaap Income Tax Reconciliation Change In Deferred Tax Assets Valuation Allowance
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12567000
CY2023 us-gaap Income Tax Reconciliation Foreign Income Tax Rate Differential
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208000
CY2022 us-gaap Income Tax Reconciliation Foreign Income Tax Rate Differential
IncomeTaxReconciliationForeignIncomeTaxRateDifferential
1202000
CY2021 us-gaap Income Tax Reconciliation Foreign Income Tax Rate Differential
IncomeTaxReconciliationForeignIncomeTaxRateDifferential
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CY2023 ttec Effective Income Tax Rate Reconciliation Deductible Expense Share Based Payment Arrangement Amount
EffectiveIncomeTaxRateReconciliationDeductibleExpenseShareBasedPaymentArrangementAmount
-1542000
CY2022 ttec Effective Income Tax Rate Reconciliation Deductible Expense Share Based Payment Arrangement Amount
EffectiveIncomeTaxRateReconciliationDeductibleExpenseShareBasedPaymentArrangementAmount
66000
CY2021 ttec Effective Income Tax Rate Reconciliation Deductible Expense Share Based Payment Arrangement Amount
EffectiveIncomeTaxRateReconciliationDeductibleExpenseShareBasedPaymentArrangementAmount
2788000
CY2023 us-gaap Income Tax Reconciliation Tax Contingencies
IncomeTaxReconciliationTaxContingencies
1759000
CY2022 us-gaap Income Tax Reconciliation Tax Contingencies
IncomeTaxReconciliationTaxContingencies
-1435000
CY2021 us-gaap Income Tax Reconciliation Tax Contingencies
IncomeTaxReconciliationTaxContingencies
-790000
CY2023 ttec Income Tax Reconciliation Foreign Branch Operations
IncomeTaxReconciliationForeignBranchOperations
-283000
CY2022 ttec Income Tax Reconciliation Foreign Branch Operations
IncomeTaxReconciliationForeignBranchOperations
2315000
CY2021 ttec Income Tax Reconciliation Foreign Branch Operations
IncomeTaxReconciliationForeignBranchOperations
-187000
CY2023 us-gaap Income Tax Reconciliation Minority Interest Income Expense
IncomeTaxReconciliationMinorityInterestIncomeExpense
1508000
CY2022 us-gaap Income Tax Reconciliation Minority Interest Income Expense
IncomeTaxReconciliationMinorityInterestIncomeExpense
2638000
CY2021 us-gaap Income Tax Reconciliation Minority Interest Income Expense
IncomeTaxReconciliationMinorityInterestIncomeExpense
3085000
CY2023 us-gaap Income Tax Reconciliation Deductions Dividends
IncomeTaxReconciliationDeductionsDividends
1294000
CY2022 us-gaap Income Tax Reconciliation Deductions Dividends
IncomeTaxReconciliationDeductionsDividends
1616000
CY2021 us-gaap Income Tax Reconciliation Deductions Dividends
IncomeTaxReconciliationDeductionsDividends
1142000
CY2023 ttec State Income Tax Credits
StateIncomeTaxCredits
4611000
CY2022 ttec State Income Tax Credits
StateIncomeTaxCredits
4604000
CY2021 ttec State Income Tax Credits
StateIncomeTaxCredits
4531000
CY2023 ttec Effective Income Tax Rate Reconciliation Foreign Earnings Taxed Currently Amount
EffectiveIncomeTaxRateReconciliationForeignEarningsTaxedCurrentlyAmount
2409000
CY2022 ttec Effective Income Tax Rate Reconciliation Foreign Earnings Taxed Currently Amount
EffectiveIncomeTaxRateReconciliationForeignEarningsTaxedCurrentlyAmount
2978000
CY2021 ttec Effective Income Tax Rate Reconciliation Foreign Earnings Taxed Currently Amount
EffectiveIncomeTaxRateReconciliationForeignEarningsTaxedCurrentlyAmount
1930000
CY2023 us-gaap Income Tax Reconciliation Prior Year Income Taxes
IncomeTaxReconciliationPriorYearIncomeTaxes
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CY2022 us-gaap Income Tax Reconciliation Prior Year Income Taxes
IncomeTaxReconciliationPriorYearIncomeTaxes
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CY2021 us-gaap Income Tax Reconciliation Prior Year Income Taxes
IncomeTaxReconciliationPriorYearIncomeTaxes
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CY2023 us-gaap Income Tax Reconciliation Other Reconciling Items
IncomeTaxReconciliationOtherReconcilingItems
1449000
CY2022 us-gaap Income Tax Reconciliation Other Reconciling Items
IncomeTaxReconciliationOtherReconcilingItems
1638000
CY2021 us-gaap Income Tax Reconciliation Other Reconciling Items
IncomeTaxReconciliationOtherReconcilingItems
2086000
CY2023 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
22460000
CY2022 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
27115000
CY2021 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
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CY2023 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
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CY2022 us-gaap Effective Income Tax Rate Continuing Operations
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0.188
CY2021 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
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DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsEmployeeCompensation
12687000
CY2022Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Compensation And Benefits Employee Compensation
DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsEmployeeCompensation
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CY2023Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Allowance For Doubtful Accounts
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CY2022Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Allowance For Doubtful Accounts
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsAllowanceForDoubtfulAccounts
4109000
CY2022 ttec Valuation Allowance Additions To Deferred Tax Expense
ValuationAllowanceAdditionsToDeferredTaxExpense
2248000
CY2023Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Deferred Rent
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21683000
CY2022Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Deferred Rent
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsDeferredRent
18475000
CY2023Q4 us-gaap Deferred Tax Assets Operating Loss Carryforwards
DeferredTaxAssetsOperatingLossCarryforwards
22241000
CY2022Q4 us-gaap Deferred Tax Assets Operating Loss Carryforwards
DeferredTaxAssetsOperatingLossCarryforwards
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CY2023Q4 us-gaap Deferred Tax Assets Deferred Income
DeferredTaxAssetsDeferredIncome
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CY2022Q4 us-gaap Deferred Tax Assets Deferred Income
DeferredTaxAssetsDeferredIncome
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CY2023Q4 us-gaap Deferred Tax Assets Tax Credit Carryforwards
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CY2022Q4 us-gaap Deferred Tax Assets Tax Credit Carryforwards
DeferredTaxAssetsTaxCreditCarryforwards
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CY2023Q4 us-gaap Deferred Tax Assets Investments
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CY2022Q4 us-gaap Deferred Tax Assets Investments
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CY2023Q4 ttec Deferred Tax Assets Depreciation And Amortization
DeferredTaxAssetsDepreciationAndAmortization
19570000
CY2022Q4 ttec Deferred Tax Assets Depreciation And Amortization
DeferredTaxAssetsDepreciationAndAmortization
7896000
CY2023Q4 us-gaap Deferred Tax Assets Tax Credit Carryforwards Foreign
DeferredTaxAssetsTaxCreditCarryforwardsForeign
13412000
CY2022Q4 us-gaap Deferred Tax Assets Tax Credit Carryforwards Foreign
DeferredTaxAssetsTaxCreditCarryforwardsForeign
0
CY2023Q4 ttec Deferred Tax Asset Interest Expense
DeferredTaxAssetInterestExpense
14957000
CY2022Q4 ttec Deferred Tax Asset Interest Expense
DeferredTaxAssetInterestExpense
0
CY2023Q4 us-gaap Deferred Tax Assets Other
DeferredTaxAssetsOther
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CY2022Q4 us-gaap Deferred Tax Assets Other
DeferredTaxAssetsOther
3931000
CY2023Q4 us-gaap Deferred Tax Assets Gross
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CY2022Q4 us-gaap Deferred Tax Assets Gross
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CY2023Q4 us-gaap Deferred Tax Assets Valuation Allowance
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CY2022Q4 us-gaap Deferred Tax Assets Valuation Allowance
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CY2023Q4 us-gaap Deferred Tax Assets Net
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100206000
CY2022Q4 us-gaap Deferred Tax Assets Net
DeferredTaxAssetsNet
62551000
CY2023Q4 us-gaap Deferred Tax Liabilities Goodwill And Intangible Assets Intangible Assets
DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsIntangibleAssets
41447000
CY2022Q4 us-gaap Deferred Tax Liabilities Goodwill And Intangible Assets Intangible Assets
DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsIntangibleAssets
28848000
CY2023Q4 us-gaap Deferred Tax Liabilities Leasing Arrangements
DeferredTaxLiabilitiesLeasingArrangements
18362000
CY2022Q4 us-gaap Deferred Tax Liabilities Leasing Arrangements
DeferredTaxLiabilitiesLeasingArrangements
15594000
CY2023Q4 us-gaap Deferred Tax Liabilities Other
DeferredTaxLiabilitiesOther
5383000
CY2022Q4 us-gaap Deferred Tax Liabilities Other
DeferredTaxLiabilitiesOther
3254000
CY2023Q4 us-gaap Deferred Income Tax Liabilities
DeferredIncomeTaxLiabilities
65192000
CY2022Q4 us-gaap Deferred Income Tax Liabilities
DeferredIncomeTaxLiabilities
47696000
CY2023Q4 us-gaap Deferred Tax Assets Liabilities Net
DeferredTaxAssetsLiabilitiesNet
35014000
CY2022Q4 us-gaap Deferred Tax Assets Liabilities Net
DeferredTaxAssetsLiabilitiesNet
14855000
CY2023Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
39900000
CY2022Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
24944000
CY2021Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
29620000
CY2020Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
18697000
CY2023 ttec Valuation Allowance Additions To Deferred Tax Expense
ValuationAllowanceAdditionsToDeferredTaxExpense
18410000
CY2021 ttec Valuation Allowance Additions To Deferred Tax Expense
ValuationAllowanceAdditionsToDeferredTaxExpense
14660000
CY2023 ttec Valuation Allowance Reduction Of Deferred Income Tax Expense
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-3452000
CY2022 ttec Valuation Allowance Reduction Of Deferred Income Tax Expense
ValuationAllowanceReductionOfDeferredIncomeTaxExpense
-6924000
CY2021 ttec Valuation Allowance Reduction Of Deferred Income Tax Expense
ValuationAllowanceReductionOfDeferredIncomeTaxExpense
-3737000
CY2023Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
39902000
CY2022Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
24944000
CY2021Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
29620000
CY2023Q4 ttec Operating Loss Carry Forwards Expiration Dates Year One
OperatingLossCarryForwardsExpirationDatesYearOne
10000
CY2023Q4 ttec Operating Loss Carry Forwards Expiration Dates Year Two
OperatingLossCarryForwardsExpirationDatesYearTwo
245000
CY2023Q4 ttec Operating Loss Carry Forwards Expiration Dates Year Three
OperatingLossCarryForwardsExpirationDatesYearThree
971000
CY2023Q4 ttec Operating Loss Carry Forwards Expiration Dates Year Four
OperatingLossCarryForwardsExpirationDatesYearFour
375000
CY2023Q4 ttec Operating Loss Carry Forwards Expiration Dates Year After Five
OperatingLossCarryForwardsExpirationDatesYearAfterFive
9621000
CY2023Q4 ttec Operatinglosscarryforwardsexpirationdatesyearnoexpiration
Operatinglosscarryforwardsexpirationdatesyearnoexpiration
11024000
CY2023Q4 us-gaap Operating Loss Carryforwards
OperatingLossCarryforwards
22246000
CY2023 us-gaap Income Tax Holiday Description
IncomeTaxHolidayDescription
The Company has been granted “Tax Holidays” as an incentive to attract foreign investment by the governments of the Philippines and Costa Rica. Generally, a Tax Holiday is an agreement between the Company and a foreign government under which the Company receives certain tax benefits in that country, such as exemption from taxation on profits derived from export-related activities. In the Philippines, the Company has been granted multiple agreements under local laws which result in an overall reduced tax rate. These incentives have varying benefit year over year and expire at various times beginning in 2031.
CY2023 us-gaap Income Tax Holiday Aggregate Dollar Amount
IncomeTaxHolidayAggregateDollarAmount
2300000
CY2022 us-gaap Income Tax Holiday Aggregate Dollar Amount
IncomeTaxHolidayAggregateDollarAmount
1600000
CY2021 us-gaap Income Tax Holiday Aggregate Dollar Amount
IncomeTaxHolidayAggregateDollarAmount
6300000
CY2023 us-gaap Income Tax Holiday Income Tax Benefits Per Share
IncomeTaxHolidayIncomeTaxBenefitsPerShare
0.05
CY2022 us-gaap Income Tax Holiday Income Tax Benefits Per Share
IncomeTaxHolidayIncomeTaxBenefitsPerShare
0.04
CY2021 us-gaap Income Tax Holiday Income Tax Benefits Per Share
IncomeTaxHolidayIncomeTaxBenefitsPerShare
0.13
CY2023Q4 us-gaap Unrecognized Tax Benefits Income Tax Penalties And Interest Accrued
UnrecognizedTaxBenefitsIncomeTaxPenaltiesAndInterestAccrued
2700000
CY2022Q4 us-gaap Unrecognized Tax Benefits Income Tax Penalties And Interest Accrued
UnrecognizedTaxBenefitsIncomeTaxPenaltiesAndInterestAccrued
1800000
CY2021Q4 us-gaap Unrecognized Tax Benefits Income Tax Penalties And Interest Accrued
UnrecognizedTaxBenefitsIncomeTaxPenaltiesAndInterestAccrued
2800000
CY2023 ttec Reserve Recognized For Uncertain Tax Benefits
ReserveRecognizedForUncertainTaxBenefits
6600000
CY2022 ttec Reserve Recognized For Uncertain Tax Benefits
ReserveRecognizedForUncertainTaxBenefits
6600000
CY2020Q4 us-gaap Unrecognized Tax Benefits
UnrecognizedTaxBenefits
7509000
CY2021 us-gaap Unrecognized Tax Benefits Increases Resulting From Current Period Tax Positions
UnrecognizedTaxBenefitsIncreasesResultingFromCurrentPeriodTaxPositions
220000
CY2021 us-gaap Unrecognized Tax Benefits Decreases Resulting From Prior Period Tax Positions
UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions
826000
CY2021Q4 us-gaap Unrecognized Tax Benefits
UnrecognizedTaxBenefits
6903000
CY2022 us-gaap Unrecognized Tax Benefits Increases Resulting From Current Period Tax Positions
UnrecognizedTaxBenefitsIncreasesResultingFromCurrentPeriodTaxPositions
143000
CY2022 us-gaap Unrecognized Tax Benefits Decreases Resulting From Prior Period Tax Positions
UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions
479000
CY2022Q4 us-gaap Unrecognized Tax Benefits
UnrecognizedTaxBenefits
6567000
CY2023 us-gaap Unrecognized Tax Benefits Increases Resulting From Current Period Tax Positions
UnrecognizedTaxBenefitsIncreasesResultingFromCurrentPeriodTaxPositions
212000
CY2023 us-gaap Unrecognized Tax Benefits Decreases Resulting From Prior Period Tax Positions
UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions
203000
CY2023Q4 us-gaap Unrecognized Tax Benefits
UnrecognizedTaxBenefits
6576000
CY2023Q4 us-gaap Significant Change In Unrecognized Tax Benefits Is Reasonably Possible Amount Of Unrecorded Benefit
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9300000
CY2023Q4 us-gaap Decrease In Unrecognized Tax Benefits Is Reasonably Possible
DecreaseInUnrecognizedTaxBenefitsIsReasonablyPossible
300000
CY2023 us-gaap Impaired Long Lived Assets Held And Used Asset Description
ImpairedLongLivedAssetsHeldAndUsedAssetDescription
The Company evaluated the recoverability of its leasehold improvement assets at certain customer engagement centers as well as all internally developed software projects.
CY2023 us-gaap Impaired Long Lived Assets Held And Used Method For Determining Fair Value
ImpairedLongLivedAssetsHeldAndUsedMethodForDeterminingFairValue
To determine fair value, the Company used Level 3 inputs in its discounted cash flows analysis. Assumptions included the amount and timing of estimated future cash flows and assumed discount rates.
CY2023Q4 us-gaap Line Of Credit Facility Maximum Borrowing Capacity
LineOfCreditFacilityMaximumBorrowingCapacity
1300000
CY2023Q4 ttec Percentage Of Average Book Value Of Accounts Receivable Permitted To Be Factored
PercentageOfAverageBookValueOfAccountsReceivablePermittedToBeFactored
25
CY2023 us-gaap Line Of Credit Facility Collateral
LineOfCreditFacilityCollateral
Letter of credit fees are one eighth of 1% of the stated amount of the letter of credit on the date of issuance, renewal or amendment, plus an annual fee equal to the borrowing margin for SOFR loans.
CY2023Q4 us-gaap Long Term Line Of Credit
LongTermLineOfCredit
995000000.0
CY2022Q4 us-gaap Long Term Line Of Credit
LongTermLineOfCredit
960000000.0
CY2023 us-gaap Line Of Credit Facility Average Outstanding Amount
LineOfCreditFacilityAverageOutstandingAmount
1072400000
CY2022 us-gaap Line Of Credit Facility Average Outstanding Amount
LineOfCreditFacilityAverageOutstandingAmount
1037400000
CY2023Q4 us-gaap Line Of Credit Facility Remaining Borrowing Capacity
LineOfCreditFacilityRemainingBorrowingCapacity
90000000
CY2023Q4 ttec Line Of Credit Facility Letters Of Credit Issued
LineOfCreditFacilityLettersOfCreditIssued
200000
CY2023Q4 ttec Letters Of Credit Issued Outside Line Of Credit Facility
LettersOfCreditIssuedOutsideLineOfCreditFacility
300000
CY2022Q4 us-gaap Operating Lease Right Of Use Asset
OperatingLeaseRightOfUseAsset
92431000
CY2023Q4 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
81171000
CY2022Q4 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
87846000
CY2023Q4 us-gaap Contract With Customer Liability Noncurrent
ContractWithCustomerLiabilityNoncurrent
4814000
CY2022Q4 us-gaap Contract With Customer Liability Noncurrent
ContractWithCustomerLiabilityNoncurrent
5760000
CY2023Q4 us-gaap Contract With Customer Liability
ContractWithCustomerLiability
85985000
CY2022Q4 us-gaap Contract With Customer Liability
ContractWithCustomerLiability
93606000
CY2023Q4 us-gaap Contract With Customer Asset Net Current
ContractWithCustomerAssetNetCurrent
32672000
CY2022Q4 us-gaap Contract With Customer Asset Net Current
ContractWithCustomerAssetNetCurrent
42632000
CY2023Q4 us-gaap Contract With Customer Asset Net Noncurrent
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CY2023Q4 us-gaap Contract With Customer Asset Net
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CY2022Q4 us-gaap Contract With Customer Asset Net
ContractWithCustomerAssetNet
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CY2022Q4 us-gaap Contract With Customer Liability
ContractWithCustomerLiability
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CY2023 ttec Contract With Customer Liability Increase
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CY2023 us-gaap Contract With Customer Liability Revenue Recognized
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CY2023Q4 us-gaap Contract With Customer Liability
ContractWithCustomerLiability
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CY2023 ttec Contract With Customer Revenue Recognized
ContractWithCustomerRevenueRecognized
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CY2022 ttec Contract With Customer Revenue Recognized
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CY2023Q4 us-gaap Revenue Remaining Performance Obligation
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CY2023 us-gaap Lease Cost
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CY2022 us-gaap Lease Cost
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CY2023 us-gaap Finance Lease Interest Payment On Liability
FinanceLeaseInterestPaymentOnLiability
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CY2022 us-gaap Finance Lease Interest Payment On Liability
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CY2021 us-gaap Finance Lease Interest Payment On Liability
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CY2021 us-gaap Finance Lease Principal Payments
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CY2023 us-gaap Right Of Use Asset Obtained In Exchange For Operating Lease Liability
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CY2022 us-gaap Right Of Use Asset Obtained In Exchange For Operating Lease Liability
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CY2021 us-gaap Right Of Use Asset Obtained In Exchange For Operating Lease Liability
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CY2023 ttec Operating Lease Modifications And Reassessments
OperatingLeaseModificationsAndReassessments
44129000
CY2022 ttec Operating Lease Modifications And Reassessments
OperatingLeaseModificationsAndReassessments
10629000
CY2021 ttec Operating Lease Modifications And Reassessments
OperatingLeaseModificationsAndReassessments
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CY2023 us-gaap Right Of Use Asset Obtained In Exchange For Finance Lease Liability
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CY2022 us-gaap Right Of Use Asset Obtained In Exchange For Finance Lease Liability
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CY2021 us-gaap Right Of Use Asset Obtained In Exchange For Finance Lease Liability
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CY2022Q4 us-gaap Finance Lease Weighted Average Discount Rate Percent
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CY2023Q4 us-gaap Operating Lease Weighted Average Discount Rate Percent
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CY2022Q4 us-gaap Operating Lease Weighted Average Discount Rate Percent
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CY2021Q4 us-gaap Operating Lease Weighted Average Discount Rate Percent
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CY2023Q4 us-gaap Operating Lease Right Of Use Asset
OperatingLeaseRightOfUseAsset
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CY2023Q4 us-gaap Finance Lease Right Of Use Asset
FinanceLeaseRightOfUseAsset
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CY2022Q4 us-gaap Finance Lease Right Of Use Asset
FinanceLeaseRightOfUseAsset
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CY2023Q4 ttec Lease Right To Use Asset
LeaseRightToUseAsset
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CY2022Q4 ttec Lease Right To Use Asset
LeaseRightToUseAsset
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CY2022Q4 us-gaap Operating Lease Liability Current
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CY2023Q4 us-gaap Finance Lease Liability Current
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CY2022Q4 us-gaap Finance Lease Liability Current
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CY2022Q4 us-gaap Operating Lease Liability Noncurrent
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CY2023Q4 us-gaap Finance Lease Liability Noncurrent
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CY2022Q4 us-gaap Finance Lease Liability Noncurrent
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CY2023Q4 ttec Lease Liabilities
LeaseLiabilities
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CY2022Q4 ttec Lease Liabilities
LeaseLiabilities
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CY2023Q4 us-gaap Finance Lease Liability Payments Due Next Twelve Months
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CY2023Q4 us-gaap Finance Lease Liability Payments Due
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CY2022Q4 us-gaap Finance Lease Liability Payments Due Year Four
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CY2022Q4 us-gaap Finance Lease Liability Payments Due After Year Five
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0
CY2022Q4 us-gaap Finance Lease Liability Payments Due
FinanceLeaseLiabilityPaymentsDue
3373000
CY2022Q4 us-gaap Finance Lease Liability Undiscounted Excess Amount
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CY2022Q4 us-gaap Finance Lease Liability
FinanceLeaseLiability
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CY2023Q4 us-gaap Contract With Customer Liability Noncurrent
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5760000
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CY2023Q4 us-gaap Other Accrued Liabilities Noncurrent
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36270000
CY2022Q4 us-gaap Other Accrued Liabilities Noncurrent
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CY2023Q4 us-gaap Other Liabilities Noncurrent
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72083000
CY2022Q4 us-gaap Other Liabilities Noncurrent
OtherLiabilitiesNoncurrent
66304000
CY2023 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
47335000
CY2022 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
47121000
CY2021 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46890000
CY2023 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
78000
CY2022 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
205000
CY2021 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
468000
CY2023 us-gaap Incremental Common Shares Attributable To Contingently Issuable Shares
IncrementalCommonSharesAttributableToContingentlyIssuableShares
6000
CY2022 us-gaap Incremental Common Shares Attributable To Contingently Issuable Shares
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9000
CY2021 us-gaap Incremental Common Shares Attributable To Contingently Issuable Shares
IncrementalCommonSharesAttributableToContingentlyIssuableShares
28000
CY2023 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
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84000
CY2022 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
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214000
CY2021 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
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496000
CY2023 us-gaap Weighted Average Number Of Diluted Shares Outstanding
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CY2022 us-gaap Weighted Average Number Of Diluted Shares Outstanding
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47335000
CY2021 us-gaap Weighted Average Number Of Diluted Shares Outstanding
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CY2023 us-gaap Defined Contribution Plan Maximum Annual Contributions Per Employee Percent
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11600000
CY2022 us-gaap Defined Contribution Plan Cost Recognized
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10800000
CY2023 us-gaap Share Based Compensation
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22071000
CY2022 us-gaap Share Based Compensation
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CY2021 us-gaap Share Based Compensation
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2329000
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5512000
CY2021 us-gaap Employee Service Share Based Compensation Tax Benefit From Compensation Expense
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8673000
CY2023 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Award Vesting Period1
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P1Y
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ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedNumber
1358723
CY2022Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedWeightedAverageGrantDateFairValue
65.37
CY2023 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Grants In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriod
729076
CY2023 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Grants In Period Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriodWeightedAverageGrantDateFairValue
33.34
CY2023 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriod
273558
CY2023 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriodWeightedAverageGrantDateFairValue
61.90
CY2023 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Forfeited In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsForfeitedInPeriod
209968
CY2023 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Forfeitures Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsForfeituresWeightedAverageGrantDateFairValue
63.78
CY2023Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Number
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedNumber
1604273
CY2023Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedWeightedAverageGrantDateFairValue
51.61
CY2023Q4 us-gaap Sharebased Compensation Arrangement By Sharebased Payment Award Equity Instruments Other Than Options Aggregate Intrinsic Value Nonvested
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34800000
CY2023Q4 us-gaap Stock Repurchase Program Authorized Amount1
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762300000
us-gaap Treasury Stock Shares Acquired
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46100000
us-gaap Treasury Stock Value Acquired Cost Method
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735800000
CY2023Q4 us-gaap Stock Repurchase Program Remaining Authorized Repurchase Amount1
StockRepurchaseProgramRemainingAuthorizedRepurchaseAmount1
26600000

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