2013 Q4 Form 10-K Financial Statement
#000156459014000442 Filed on February 28, 2014
Income Statement
Concept | 2013 Q4 | 2013 Q3 | 2013 |
---|---|---|---|
Revenue | $194.5M | $186.2M | $747.5M |
YoY Change | -1.75% | -2.01% | -1.24% |
Cost Of Revenue | $94.16M | $94.90M | $377.2M |
YoY Change | -6.7% | -5.49% | -1.73% |
Gross Profit | $100.4M | $91.28M | $370.3M |
YoY Change | 3.4% | 1.89% | -0.74% |
Gross Profit Margin | 51.6% | 49.03% | 49.54% |
Selling, General & Admin | $41.90M | $38.44M | $152.6M |
YoY Change | 6.35% | 13.19% | 9.92% |
% of Gross Profit | 41.74% | 42.12% | 41.2% |
Research & Development | $26.30M | $27.60M | $110.0M |
YoY Change | -8.36% | -3.25% | -2.59% |
% of Gross Profit | 26.2% | 30.24% | 29.71% |
Depreciation & Amortization | $13.60M | $4.609M | $18.63M |
YoY Change | -15.53% | -14.22% | -16.39% |
% of Gross Profit | 13.55% | 5.05% | 5.03% |
Operating Expenses | $72.40M | $165.6M | $670.8M |
YoY Change | -1.36% | -1.57% | 1.59% |
Operating Profit | $16.44M | $20.55M | $76.70M |
YoY Change | -25.8% | -5.41% | -20.57% |
Interest Expense | -$4.100M | $2.615M | $11.62M |
YoY Change | -16.33% | -149.34% | -27.29% |
% of Operating Profit | -24.95% | 12.72% | 15.15% |
Other Income/Expense, Net | $100.0K | -$3.922M | -$15.19M |
YoY Change | -75.0% | -15.0% | -21.52% |
Pretax Income | $12.48M | $16.63M | $61.52M |
YoY Change | -29.3% | -2.82% | -40.8% |
Income Tax | $3.401M | $1.331M | $10.17M |
% Of Pretax Income | 27.25% | 8.0% | 16.53% |
Net Earnings | $9.081M | $15.30M | $45.27M |
YoY Change | -42.49% | 62.54% | -7.39% |
Net Earnings / Revenue | 4.67% | 8.22% | 6.06% |
Basic Earnings Per Share | $0.28 | $0.48 | $1.41 |
Diluted Earnings Per Share | $0.27 | $0.47 | $1.38 |
COMMON SHARES | |||
Basic Shares Outstanding | 32.08M | 32.12M | |
Diluted Shares Outstanding | 32.66M | 32.87M |
Balance Sheet
Concept | 2013 Q4 | 2013 Q3 | 2013 |
---|---|---|---|
SHORT-TERM ASSETS | |||
Cash & Short-Term Investments | $210.8M | $193.9M | $210.8M |
YoY Change | 24.51% | 4.92% | 24.51% |
Cash & Equivalents | $82.69M | $92.70M | $82.70M |
Short-Term Investments | $128.2M | $101.2M | $128.2M |
Other Short-Term Assets | $28.76M | $42.00M | $43.80M |
YoY Change | 31.24% | 10.82% | -0.9% |
Inventory | |||
Prepaid Expenses | |||
Receivables | $178.5M | $216.1M | $216.9M |
Other Receivables | $3.800M | $5.900M | $3.800M |
Total Short-Term Assets | $475.4M | $457.9M | $475.4M |
YoY Change | 7.95% | 6.27% | 7.95% |
LONG-TERM ASSETS | |||
Property, Plant & Equipment | $35.06M | $34.70M | $35.10M |
YoY Change | -11.08% | -9.16% | -10.91% |
Goodwill | $233.6M | ||
YoY Change | 0.1% | ||
Intangibles | |||
YoY Change | |||
Long-Term Investments | |||
YoY Change | |||
Other Assets | $16.81M | $21.50M | $24.30M |
YoY Change | 3.59% | 39.61% | 29.26% |
Total Long-Term Assets | $393.6M | $392.0M | $393.6M |
YoY Change | -3.19% | -3.19% | -3.17% |
TOTAL ASSETS | |||
Total Short-Term Assets | $475.4M | $457.9M | $475.4M |
Total Long-Term Assets | $393.6M | $392.0M | $393.6M |
Total Assets | $869.0M | $849.9M | $869.0M |
YoY Change | 2.6% | 1.69% | 2.61% |
SHORT-TERM LIABILITIES | |||
YoY Change | |||
Accounts Payable | $33.38M | $33.20M | $33.40M |
YoY Change | 9.53% | 0.3% | 9.51% |
Accrued Expenses | $58.40M | $48.60M | $58.40M |
YoY Change | -4.42% | 7.05% | -4.42% |
Deferred Revenue | |||
YoY Change | |||
Short-Term Debt | $0.00 | $0.00 | $0.00 |
YoY Change | |||
Long-Term Debt Due | $15.00M | $15.00M | $15.00M |
YoY Change | 0.0% | -26.83% | 0.0% |
Total Short-Term Liabilities | $206.8M | $197.6M | $206.8M |
YoY Change | -2.33% | -4.36% | -2.31% |
LONG-TERM LIABILITIES | |||
Long-Term Debt | $250.1M | $252.4M | $250.1M |
YoY Change | -3.72% | -6.83% | -3.7% |
Other Long-Term Liabilities | $14.62M | $26.90M | $25.70M |
YoY Change | -25.15% | -8.81% | -5.51% |
Total Long-Term Liabilities | $296.1M | $279.3M | $275.8M |
YoY Change | -4.05% | -7.02% | -3.87% |
TOTAL LIABILITIES | |||
Total Short-Term Liabilities | $206.8M | $197.6M | $206.8M |
Total Long-Term Liabilities | $296.1M | $279.3M | $275.8M |
Total Liabilities | $502.9M | $495.3M | $502.9M |
YoY Change | -3.35% | -6.25% | -3.34% |
SHAREHOLDERS EQUITY | |||
Retained Earnings | $629.0M | ||
YoY Change | 6.1% | ||
Common Stock | $658.0K | ||
YoY Change | 0.77% | ||
Preferred Stock | |||
YoY Change | |||
Treasury Stock (at cost) | $738.4M | ||
YoY Change | 1.39% | ||
Treasury Stock Shares | $32.03M | ||
Shareholders Equity | $358.3M | $354.5M | $366.1M |
YoY Change | |||
Total Liabilities & Shareholders Equity | $869.0M | $849.9M | $869.0M |
YoY Change | 2.6% | 1.69% | 2.61% |
Cashflow Statement
Concept | 2013 Q4 | 2013 Q3 | 2013 |
---|---|---|---|
OPERATING ACTIVITIES | |||
Net Income | $9.081M | $15.30M | $45.27M |
YoY Change | -42.49% | 62.54% | -7.39% |
Depreciation, Depletion And Amortization | $13.60M | $4.609M | $18.63M |
YoY Change | -15.53% | -14.22% | -16.39% |
Cash From Operating Activities | $40.00M | $25.30M | $126.6M |
YoY Change | 110.53% | 7.2% | -0.63% |
INVESTING ACTIVITIES | |||
Capital Expenditures | -$12.90M | -$9.400M | $30.08M |
YoY Change | -2.27% | 14.63% | -9.47% |
Acquisitions | $2.926M | ||
YoY Change | -84.67% | ||
Other Investing Activities | -$27.50M | -$7.300M | -$92.30M |
YoY Change | 150.0% | -68.8% | 117.69% |
Cash From Investing Activities | -$40.40M | -$16.60M | -$129.5M |
YoY Change | 68.33% | -47.63% | 61.36% |
FINANCING ACTIVITIES | |||
Cash Dividend Paid | $14.45M | ||
YoY Change | |||
Common Stock Issuance & Retirement, Net | $13.89M | ||
YoY Change | -5.29% | ||
Debt Paid & Issued, Net | $15.00M | ||
YoY Change | -92.11% | ||
Cash From Financing Activities | -9.400M | -13.20M | -45.39M |
YoY Change | -55.87% | 83.33% | -22.28% |
NET CHANGE | |||
Cash From Operating Activities | 40.00M | 25.30M | 126.6M |
Cash From Investing Activities | -40.40M | -16.60M | -129.5M |
Cash From Financing Activities | -9.400M | -13.20M | -45.39M |
Net Change In Cash | -9.800M | -4.500M | -48.20M |
YoY Change | -62.74% | -70.59% | 331.16% |
FREE CASH FLOW | |||
Cash From Operating Activities | $40.00M | $25.30M | $126.6M |
Capital Expenditures | -$12.90M | -$9.400M | $30.08M |
Free Cash Flow | $52.90M | $34.70M | $96.56M |
YoY Change | 64.29% | 9.12% | 2.48% |
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CY2012 | us-gaap |
Sales Revenue Services Gross
SalesRevenueServicesGross
|
544649000 | |
CY2011 | us-gaap |
Sales Revenue Services Gross
SalesRevenueServicesGross
|
524666000 | |
CY2013 | us-gaap |
License And Services Revenue
LicenseAndServicesRevenue
|
118988000 | |
CY2012 | us-gaap |
License And Services Revenue
LicenseAndServicesRevenue
|
124242000 | |
CY2012 | us-gaap |
Maintenance Revenue
MaintenanceRevenue
|
87975000 | |
CY2013 | us-gaap |
Cost Of Services
CostOfServices
|
253756000 | |
CY2012 | us-gaap |
Cost Of Services
CostOfServices
|
258380000 | |
CY2013Q4 | us-gaap |
Preferred Stock Par Or Stated Value Per Share
PreferredStockParOrStatedValuePerShare
|
0.01 | |
CY2013Q4 | us-gaap |
Common Stock Shares Authorized
CommonStockSharesAuthorized
|
100000000 | |
CY2013Q4 | us-gaap |
Preferred Stock Shares Authorized
PreferredStockSharesAuthorized
|
10000000 | |
CY2013Q4 | us-gaap |
Common Stock Par Or Stated Value Per Share
CommonStockParOrStatedValuePerShare
|
0.01 | |
CY2012Q4 | us-gaap |
Treasury Stock Shares
TreasuryStockShares
|
31530000 | |
CY2011 | us-gaap |
Nonoperating Income Expense
NonoperatingIncomeExpense
|
-20313000 | |
CY2011 | us-gaap |
Operating Income Loss
OperatingIncomeLoss
|
96285000 | |
CY2011 | us-gaap |
Interest Expense
InterestExpense
|
17026000 | |
CY2011 | us-gaap |
Depreciation
Depreciation
|
25435000 | |
CY2011 | us-gaap |
Restructuring Charges
RestructuringCharges
|
7873000 | |
CY2011 | us-gaap |
Operating Expenses
OperatingExpenses
|
638446000 | |
CY2011 | us-gaap |
Amortization Of Debt Discount Premium
AmortizationOfDebtDiscountPremium
|
5206000 | |
CY2011 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
|
75972000 | |
CY2011 | us-gaap |
Income Tax Expense Benefit
IncomeTaxExpenseBenefit
|
33690000 | |
CY2013 | us-gaap |
Other Comprehensive Income Loss Reclassification Adjustment From Aoci On Derivatives Tax
OtherComprehensiveIncomeLossReclassificationAdjustmentFromAOCIOnDerivativesTax
|
-368000 | |
CY2013 | us-gaap |
Cost Of Services Maintenance Costs
CostOfServicesMaintenanceCosts
|
39187000 | |
CY2013 | us-gaap |
Cost Of Goods And Services Sold
CostOfGoodsAndServicesSold
|
377165000 | |
CY2012 | us-gaap |
Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Tax
OtherComprehensiveIncomeUnrealizedGainLossOnDerivativesArisingDuringPeriodTax
|
128000 | |
CY2013 | us-gaap |
Other Comprehensive Income Defined Benefit Plans Net Unamortized Gain Loss Arising During Period Tax
OtherComprehensiveIncomeDefinedBenefitPlansNetUnamortizedGainLossArisingDuringPeriodTax
|
-119000 | |
CY2012 | us-gaap |
Other Comprehensive Income Loss Reclassification Adjustment From Aoci On Derivatives Tax
OtherComprehensiveIncomeLossReclassificationAdjustmentFromAOCIOnDerivativesTax
|
-153000 | |
CY2011 | us-gaap |
Incremental Common Shares Attributable To Participating Nonvested Shares With Non Forfeitable Dividend Rights
IncrementalCommonSharesAttributableToParticipatingNonvestedSharesWithNonForfeitableDividendRights
|
189000 | |
CY2013 | us-gaap |
Comprehensive Income Net Of Tax
ComprehensiveIncomeNetOfTax
|
53110000 | |
CY2011 | us-gaap |
Other Comprehensive Income Unrealized Holding Gain Loss On Securities Arising During Period Net Of Tax
OtherComprehensiveIncomeUnrealizedHoldingGainLossOnSecuritiesArisingDuringPeriodNetOfTax
|
-3000 | |
CY2011 | us-gaap |
Other Comprehensive Income Defined Benefit Plans Net Unamortized Gain Loss Arising During Period Net Of Tax
OtherComprehensiveIncomeDefinedBenefitPlansNetUnamortizedGainLossArisingDuringPeriodNetOfTax
|
-972000 | |
CY2011 | us-gaap |
Other Comprehensive Income Loss Amortization Adjustment From Aoci Pension And Other Postretirement Benefit Plans For Net Prior Service Cost Credit Net Of Tax
OtherComprehensiveIncomeLossAmortizationAdjustmentFromAOCIPensionAndOtherPostretirementBenefitPlansForNetPriorServiceCostCreditNetOfTax
|
75000 | |
CY2013 | us-gaap |
Other Comprehensive Income Loss Finalization Of Pension And Non Pension Postretirement Plan Valuation Net Of Tax
OtherComprehensiveIncomeLossFinalizationOfPensionAndNonPensionPostretirementPlanValuationNetOfTax
|
1901000 | |
CY2013 | us-gaap |
Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Net Of Tax
OtherComprehensiveIncomeUnrealizedGainLossOnDerivativesArisingDuringPeriodNetOfTax
|
1140000 | |
CY2012 | us-gaap |
Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Net Of Tax
OtherComprehensiveIncomeUnrealizedGainLossOnDerivativesArisingDuringPeriodNetOfTax
|
200000 | |
CY2013 | us-gaap |
Other Comprehensive Income Loss Reclassification Adjustment From Aoci On Derivatives Net Of Tax
OtherComprehensiveIncomeLossReclassificationAdjustmentFromAOCIOnDerivativesNetOfTax
|
580000 | |
CY2012 | us-gaap |
Other Comprehensive Income Loss Reclassification Adjustment From Aoci On Derivatives Net Of Tax
OtherComprehensiveIncomeLossReclassificationAdjustmentFromAOCIOnDerivativesNetOfTax
|
240000 | |
CY2013 | us-gaap |
Other Comprehensive Income Loss Derivatives Qualifying As Hedges Net Of Tax
OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesNetOfTax
|
560000 | |
CY2012 | us-gaap |
Other Comprehensive Income Loss Derivatives Qualifying As Hedges Net Of Tax
OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesNetOfTax
|
-40000 | |
CY2012 | us-gaap |
Other Comprehensive Income Loss Net Of Tax Portion Attributable To Parent
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent
|
4267000 | |
CY2012 | us-gaap |
Other Comprehensive Income Defined Benefit Plans Net Unamortized Gain Loss Arising During Period Tax
OtherComprehensiveIncomeDefinedBenefitPlansNetUnamortizedGainLossArisingDuringPeriodTax
|
-62000 | |
CY2013 | us-gaap |
Other Comprehensive Income Loss Amortization Adjustment From Aoci Pension And Other Postretirement Benefit Plans For Net Prior Service Cost Credit Tax
OtherComprehensiveIncomeLossAmortizationAdjustmentFromAOCIPensionAndOtherPostretirementBenefitPlansForNetPriorServiceCostCreditTax
|
28000 | |
CY2012 | us-gaap |
Other Comprehensive Income Loss Amortization Adjustment From Aoci Pension And Other Postretirement Benefit Plans For Net Prior Service Cost Credit Tax
OtherComprehensiveIncomeLossAmortizationAdjustmentFromAOCIPensionAndOtherPostretirementBenefitPlansForNetPriorServiceCostCreditTax
|
97000 | |
CY2013 | us-gaap |
Other Comprehensive Income Finalization Of Pension And Non Pension Postretirement Plan Valuation Tax
OtherComprehensiveIncomeFinalizationOfPensionAndNonPensionPostretirementPlanValuationTax
|
1214000 | |
CY2012 | us-gaap |
Other Comprehensive Income Finalization Of Pension And Non Pension Postretirement Plan Valuation Tax
OtherComprehensiveIncomeFinalizationOfPensionAndNonPensionPostretirementPlanValuationTax
|
0 | |
CY2013 | us-gaap |
Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Tax
OtherComprehensiveIncomeUnrealizedGainLossOnDerivativesArisingDuringPeriodTax
|
724000 | |
CY2013 | us-gaap |
Other Comprehensive Income Unrealized Holding Gain Loss On Securities Arising During Period Net Of Tax
OtherComprehensiveIncomeUnrealizedHoldingGainLossOnSecuritiesArisingDuringPeriodNetOfTax
|
38000 | |
CY2013 | us-gaap |
Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
|
32873000 | |
CY2011 | us-gaap |
Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Tax
OtherComprehensiveIncomeUnrealizedGainLossOnDerivativesArisingDuringPeriodTax
|
-387000 | |
CY2011 | us-gaap |
Other Comprehensive Income Loss Reclassification Adjustment From Aoci On Derivatives Tax
OtherComprehensiveIncomeLossReclassificationAdjustmentFromAOCIOnDerivativesTax
|
41000 | |
CY2013 | us-gaap |
Deferred Income Tax Expense Benefit
DeferredIncomeTaxExpenseBenefit
|
-1764000 | |
CY2012 | us-gaap |
Gain Loss On Investments
GainLossOnInvestments
|
107000 | |
CY2013Q4 | us-gaap |
Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
AccumulatedOtherComprehensiveIncomeLossCumulativeChangesInNetGainLossFromCashFlowHedgesEffectNetOfTax
|
-98000 | |
CY2012Q4 | csgs |
Software Net
SoftwareNet
|
38372000 | |
CY2013Q4 | csgs |
Client Contracts Net
ClientContractsNet
|
55191000 | |
CY2013Q4 | us-gaap |
Liabilities And Stockholders Equity
LiabilitiesAndStockholdersEquity
|
868980000 | |
CY2012Q4 | us-gaap |
Liabilities And Stockholders Equity
LiabilitiesAndStockholdersEquity
|
846941000 | |
CY2013Q4 | us-gaap |
Allowance For Doubtful Accounts Receivable Current
AllowanceForDoubtfulAccountsReceivableCurrent
|
2359000 | |
CY2012Q4 | us-gaap |
Allowance For Doubtful Accounts Receivable Current
AllowanceForDoubtfulAccountsReceivableCurrent
|
3147000 | |
CY2013Q4 | us-gaap |
Accumulated Depreciation Depletion And Amortization Property Plant And Equipment
AccumulatedDepreciationDepletionAndAmortizationPropertyPlantAndEquipment
|
129522000 | |
CY2012Q4 | us-gaap |
Accumulated Depreciation Depletion And Amortization Property Plant And Equipment
AccumulatedDepreciationDepletionAndAmortizationPropertyPlantAndEquipment
|
120643000 | |
CY2013Q4 | csgs |
Software Accumulated Amortization
SoftwareAccumulatedAmortization
|
77504000 | |
CY2012Q4 | csgs |
Software Accumulated Amortization
SoftwareAccumulatedAmortization
|
68496000 | |
CY2013Q4 | csgs |
Client Contract Accumulated Amortization
ClientContractAccumulatedAmortization
|
75382000 | |
CY2012Q4 | csgs |
Client Contracts Net
ClientContractsNet
|
75303000 | |
CY2013Q4 | us-gaap |
Long Term Debt Current
LongTermDebtCurrent
|
15000000 | |
CY2012Q4 | us-gaap |
Long Term Debt Current
LongTermDebtCurrent
|
15000000 | |
CY2012Q4 | us-gaap |
Other Liabilities Current
OtherLiabilitiesCurrent
|
21562000 | |
CY2013Q4 | us-gaap |
Additional Paid In Capital
AdditionalPaidInCapital
|
473190000 | |
CY2012Q4 | us-gaap |
Additional Paid In Capital
AdditionalPaidInCapital
|
461497000 | |
CY2013Q4 | us-gaap |
Accumulated Other Comprehensive Income Loss Defined Benefit Pension And Other Postretirement Plans Net Of Tax
AccumulatedOtherComprehensiveIncomeLossDefinedBenefitPensionAndOtherPostretirementPlansNetOfTax
|
0 | |
CY2012Q4 | us-gaap |
Accumulated Other Comprehensive Income Loss Defined Benefit Pension And Other Postretirement Plans Net Of Tax
AccumulatedOtherComprehensiveIncomeLossDefinedBenefitPensionAndOtherPostretirementPlansNetOfTax
|
1761000 | |
CY2012Q4 | us-gaap |
Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
AccumulatedOtherComprehensiveIncomeLossCumulativeChangesInNetGainLossFromCashFlowHedgesEffectNetOfTax
|
-658000 | |
CY2013Q4 | us-gaap |
Accumulated Other Comprehensive Income Loss Foreign Currency Translation Adjustment Net Of Tax
AccumulatedOtherComprehensiveIncomeLossForeignCurrencyTranslationAdjustmentNetOfTax
|
1674000 | |
CY2012Q4 | us-gaap |
Accumulated Other Comprehensive Income Loss Foreign Currency Translation Adjustment Net Of Tax
AccumulatedOtherComprehensiveIncomeLossForeignCurrencyTranslationAdjustmentNetOfTax
|
2274000 | |
CY2013Q4 | us-gaap |
Retained Earnings Accumulated Deficit
RetainedEarningsAccumulatedDeficit
|
629011000 | |
CY2012Q4 | us-gaap |
Retained Earnings Accumulated Deficit
RetainedEarningsAccumulatedDeficit
|
592874000 | |
CY2013Q4 | us-gaap |
Stockholders Equity
StockholdersEquity
|
366104000 | |
CY2012Q4 | us-gaap |
Stockholders Equity
StockholdersEquity
|
326639000 | |
CY2012Q4 | csgs |
Client Contract Accumulated Amortization
ClientContractAccumulatedAmortization
|
182182000 | |
CY2013Q4 | us-gaap |
Debt Instrument Unamortized Discount
DebtInstrumentUnamortizedDiscount
|
19950000 | |
CY2012Q4 | us-gaap |
Debt Instrument Unamortized Discount
DebtInstrumentUnamortizedDiscount
|
25302000 | |
CY2012Q4 | us-gaap |
Preferred Stock Par Or Stated Value Per Share
PreferredStockParOrStatedValuePerShare
|
0.01 | |
CY2012Q4 | us-gaap |
Preferred Stock Shares Authorized
PreferredStockSharesAuthorized
|
10000000 | |
CY2012Q4 | us-gaap |
Preferred Stock Shares Issued
PreferredStockSharesIssued
|
0 | |
CY2012Q4 | us-gaap |
Preferred Stock Shares Outstanding
PreferredStockSharesOutstanding
|
0 | |
CY2012Q4 | us-gaap |
Common Stock Par Or Stated Value Per Share
CommonStockParOrStatedValuePerShare
|
0.01 | |
CY2012Q4 | us-gaap |
Common Stock Shares Authorized
CommonStockSharesAuthorized
|
100000000 | |
CY2013Q4 | csgs |
Common Stock Shares Reserved For Employee Stock Purchase Plan And Stock Incentive Plans
CommonStockSharesReservedForEmployeeStockPurchasePlanAndStockIncentivePlans
|
5441000 | |
CY2012Q4 | csgs |
Common Stock Shares Reserved For Employee Stock Purchase Plan And Stock Incentive Plans
CommonStockSharesReservedForEmployeeStockPurchasePlanAndStockIncentivePlans
|
6904000 | |
CY2012 | us-gaap |
Restructuring Charges
RestructuringCharges
|
2469000 | |
CY2013 | us-gaap |
Investment Income Interest
InvestmentIncomeInterest
|
689000 | |
CY2012 | us-gaap |
Investment Income Interest
InvestmentIncomeInterest
|
855000 | |
CY2013 | us-gaap |
Other Nonoperating Income Expense
OtherNonoperatingIncomeExpense
|
1099000 | |
CY2012 | us-gaap |
Other Nonoperating Income Expense
OtherNonoperatingIncomeExpense
|
732000 | |
CY2013 | us-gaap |
Nonoperating Income Expense
NonoperatingIncomeExpense
|
-15185000 | |
CY2012 | us-gaap |
Nonoperating Income Expense
NonoperatingIncomeExpense
|
-19350000 | |
CY2013 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
|
61519000 | |
CY2012 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
|
77224000 | |
CY2013 | us-gaap |
Income Tax Expense Benefit
IncomeTaxExpenseBenefit
|
10168000 | |
CY2012 | us-gaap |
Income Tax Expense Benefit
IncomeTaxExpenseBenefit
|
28345000 | |
CY2012 | us-gaap |
Net Income Loss
NetIncomeLoss
|
48879000 | |
CY2011 | us-gaap |
Net Income Loss
NetIncomeLoss
|
42282000 | |
CY2013 | us-gaap |
Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
|
32117000 | |
CY2012 | us-gaap |
Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
|
32142000 | |
CY2011 | us-gaap |
Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
|
32624000 | |
CY2013 | us-gaap |
Adjustment For Amortization
AdjustmentForAmortization
|
37819000 | |
CY2012 | us-gaap |
Adjustment For Amortization
AdjustmentForAmortization
|
44178000 | |
CY2011 | us-gaap |
Adjustment For Amortization
AdjustmentForAmortization
|
42173000 | |
CY2012 | us-gaap |
Asset Impairment Charges
AssetImpairmentCharges
|
3783000 | |
CY2013 | us-gaap |
Gain Loss On Investments
GainLossOnInvestments
|
-910000 | |
CY2011 | us-gaap |
Gain Loss On Investments
GainLossOnInvestments
|
60000 | |
CY2013 | us-gaap |
Gain Loss On Sale Of Business
GainLossOnSaleOfBusiness
|
-3017000 | |
CY2011 | us-gaap |
Deferred Income Tax Expense Benefit
DeferredIncomeTaxExpenseBenefit
|
3977000 | |
CY2011 | us-gaap |
Excess Tax Benefit From Share Based Compensation Operating Activities
ExcessTaxBenefitFromShareBasedCompensationOperatingActivities
|
828000 | |
CY2011 | us-gaap |
Share Based Compensation
ShareBasedCompensation
|
12152000 | |
CY2011 | us-gaap |
Increase Decrease In Accounts Receivable
IncreaseDecreaseInAccountsReceivable
|
30141000 | |
CY2011 | us-gaap |
Increase Decrease In Other Operating Assets
IncreaseDecreaseInOtherOperatingAssets
|
-1799000 | |
CY2013 | us-gaap |
Incremental Common Shares Attributable To Participating Nonvested Shares With Non Forfeitable Dividend Rights
IncrementalCommonSharesAttributableToParticipatingNonvestedSharesWithNonForfeitableDividendRights
|
0 | |
CY2012 | us-gaap |
Incremental Common Shares Attributable To Participating Nonvested Shares With Non Forfeitable Dividend Rights
IncrementalCommonSharesAttributableToParticipatingNonvestedSharesWithNonForfeitableDividendRights
|
17000 | |
CY2012Q4 | us-gaap |
Debt Instrument Convertible Carrying Amount Of The Equity Component
DebtInstrumentConvertibleCarryingAmountOfTheEquityComponent
|
22900000 | |
CY2013 | us-gaap |
Common Stock Dividends Per Share Declared
CommonStockDividendsPerShareDeclared
|
0.45 | |
CY2013 | csgs |
Weighted Average Shares Outstanding Basic
WeightedAverageSharesOutstandingBasic
|
32117000 | |
CY2012 | csgs |
Weighted Average Shares Outstanding Basic
WeightedAverageSharesOutstandingBasic
|
32159000 | |
CY2011 | csgs |
Weighted Average Shares Outstanding Basic
WeightedAverageSharesOutstandingBasic
|
32813000 | |
CY2012 | us-gaap |
Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
|
32459000 | |
CY2011 | us-gaap |
Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
|
32833000 | |
CY2013 | csgs |
Weighted Average Shares Outstanding Diluted
WeightedAverageSharesOutstandingDiluted
|
32873000 | |
CY2012 | csgs |
Weighted Average Shares Outstanding Diluted
WeightedAverageSharesOutstandingDiluted
|
32476000 | |
CY2011 | csgs |
Weighted Average Shares Outstanding Diluted
WeightedAverageSharesOutstandingDiluted
|
33022000 | |
CY2013 | us-gaap |
Temporary Equity Foreign Currency Translation Adjustments
TemporaryEquityForeignCurrencyTranslationAdjustments
|
-600000 | |
CY2012 | us-gaap |
Temporary Equity Foreign Currency Translation Adjustments
TemporaryEquityForeignCurrencyTranslationAdjustments
|
4272000 | |
CY2011 | us-gaap |
Temporary Equity Foreign Currency Translation Adjustments
TemporaryEquityForeignCurrencyTranslationAdjustments
|
-2866000 | |
CY2012 | us-gaap |
Other Comprehensive Income Unrealized Holding Gain Loss On Securities Arising During Period Net Of Tax
OtherComprehensiveIncomeUnrealizedHoldingGainLossOnSecuritiesArisingDuringPeriodNetOfTax
|
2000 | |
CY2013 | us-gaap |
Other Comprehensive Income Defined Benefit Plans Net Unamortized Gain Loss Arising During Period Net Of Tax
OtherComprehensiveIncomeDefinedBenefitPlansNetUnamortizedGainLossArisingDuringPeriodNetOfTax
|
-183000 | |
CY2012 | us-gaap |
Other Comprehensive Income Defined Benefit Plans Net Unamortized Gain Loss Arising During Period Net Of Tax
OtherComprehensiveIncomeDefinedBenefitPlansNetUnamortizedGainLossArisingDuringPeriodNetOfTax
|
-119000 | |
CY2013 | us-gaap |
Other Comprehensive Income Loss Amortization Adjustment From Aoci Pension And Other Postretirement Benefit Plans For Net Prior Service Cost Credit Net Of Tax
OtherComprehensiveIncomeLossAmortizationAdjustmentFromAOCIPensionAndOtherPostretirementBenefitPlansForNetPriorServiceCostCreditNetOfTax
|
43000 | |
CY2012 | us-gaap |
Other Comprehensive Income Loss Amortization Adjustment From Aoci Pension And Other Postretirement Benefit Plans For Net Prior Service Cost Credit Net Of Tax
OtherComprehensiveIncomeLossAmortizationAdjustmentFromAOCIPensionAndOtherPostretirementBenefitPlansForNetPriorServiceCostCreditNetOfTax
|
152000 | |
CY2013 | us-gaap |
Increase Decrease In Pension Plan Obligations
IncreaseDecreaseInPensionPlanObligations
|
-1761000 | |
CY2012 | us-gaap |
Increase Decrease In Pension Plan Obligations
IncreaseDecreaseInPensionPlanObligations
|
-33000 | |
CY2011 | us-gaap |
Increase Decrease In Pension Plan Obligations
IncreaseDecreaseInPensionPlanObligations
|
897000 | |
CY2011 | us-gaap |
Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Net Of Tax
OtherComprehensiveIncomeUnrealizedGainLossOnDerivativesArisingDuringPeriodNetOfTax
|
-684000 | |
CY2011 | us-gaap |
Other Comprehensive Income Loss Reclassification Adjustment From Aoci On Derivatives Net Of Tax
OtherComprehensiveIncomeLossReclassificationAdjustmentFromAOCIOnDerivativesNetOfTax
|
-66000 | |
CY2011 | us-gaap |
Other Comprehensive Income Loss Derivatives Qualifying As Hedges Net Of Tax
OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesNetOfTax
|
-618000 | |
CY2011 | us-gaap |
Other Comprehensive Income Defined Benefit Plans Net Unamortized Gain Loss Arising During Period Tax
OtherComprehensiveIncomeDefinedBenefitPlansNetUnamortizedGainLossArisingDuringPeriodTax
|
-629000 | |
CY2011 | us-gaap |
Other Comprehensive Income Loss Amortization Adjustment From Aoci Pension And Other Postretirement Benefit Plans For Net Prior Service Cost Credit Tax
OtherComprehensiveIncomeLossAmortizationAdjustmentFromAOCIPensionAndOtherPostretirementBenefitPlansForNetPriorServiceCostCreditTax
|
48000 | |
CY2011 | us-gaap |
Other Comprehensive Income Finalization Of Pension And Non Pension Postretirement Plan Valuation Tax
OtherComprehensiveIncomeFinalizationOfPensionAndNonPensionPostretirementPlanValuationTax
|
0 | |
CY2011Q4 | us-gaap |
Stockholders Equity
StockholdersEquity
|
274714000 | |
CY2013 | us-gaap |
Pension And Other Postretirement Benefit Expense
PensionAndOtherPostretirementBenefitExpense
|
3221000 | |
CY2012 | us-gaap |
Deferred Income Tax Expense Benefit
DeferredIncomeTaxExpenseBenefit
|
-10707000 | |
CY2013 | us-gaap |
Excess Tax Benefit From Share Based Compensation Operating Activities
ExcessTaxBenefitFromShareBasedCompensationOperatingActivities
|
677000 | |
CY2012 | us-gaap |
Excess Tax Benefit From Share Based Compensation Operating Activities
ExcessTaxBenefitFromShareBasedCompensationOperatingActivities
|
415000 | |
CY2013 | us-gaap |
Share Based Compensation
ShareBasedCompensation
|
14796000 | |
CY2012 | us-gaap |
Share Based Compensation
ShareBasedCompensation
|
13431000 | |
CY2013 | us-gaap |
Increase Decrease In Accounts Receivable
IncreaseDecreaseInAccountsReceivable
|
2319000 | |
CY2012 | us-gaap |
Increase Decrease In Accounts Receivable
IncreaseDecreaseInAccountsReceivable
|
9481000 | |
CY2013 | us-gaap |
Increase Decrease In Other Operating Assets
IncreaseDecreaseInOtherOperatingAssets
|
7163000 | |
CY2012 | us-gaap |
Increase Decrease In Other Operating Assets
IncreaseDecreaseInOtherOperatingAssets
|
1715000 | |
CY2013 | us-gaap |
Increase Decrease In Income Taxes Payable Net Of Income Taxes Receivable
IncreaseDecreaseInIncomeTaxesPayableNetOfIncomeTaxesReceivable
|
4556000 | |
CY2012 | us-gaap |
Increase Decrease In Income Taxes Payable Net Of Income Taxes Receivable
IncreaseDecreaseInIncomeTaxesPayableNetOfIncomeTaxesReceivable
|
-6543000 | |
CY2013 | us-gaap |
Increase Decrease In Accounts Payable And Accrued Liabilities
IncreaseDecreaseInAccountsPayableAndAccruedLiabilities
|
-994000 | |
CY2012 | us-gaap |
Increase Decrease In Accounts Payable And Accrued Liabilities
IncreaseDecreaseInAccountsPayableAndAccruedLiabilities
|
18474000 | |
CY2013 | us-gaap |
Increase Decrease In Deferred Revenue
IncreaseDecreaseInDeferredRevenue
|
-104000 | |
CY2012 | us-gaap |
Increase Decrease In Deferred Revenue
IncreaseDecreaseInDeferredRevenue
|
425000 | |
CY2013 | us-gaap |
Net Cash Provided By Used In Operating Activities
NetCashProvidedByUsedInOperatingActivities
|
126634000 | |
CY2012 | us-gaap |
Net Cash Provided By Used In Operating Activities
NetCashProvidedByUsedInOperatingActivities
|
127442000 | |
CY2011 | us-gaap |
Net Cash Provided By Used In Operating Activities
NetCashProvidedByUsedInOperatingActivities
|
60959000 | |
CY2013 | us-gaap |
Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
|
30076000 | |
CY2012 | us-gaap |
Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
|
33221000 | |
CY2013 | us-gaap |
Payments To Acquire Short Term Investments
PaymentsToAcquireShortTermInvestments
|
183575000 | |
CY2012 | us-gaap |
Payments To Acquire Short Term Investments
PaymentsToAcquireShortTermInvestments
|
65355000 | |
CY2013 | us-gaap |
Proceeds From Sale Maturity And Collection Of Shortterm Investments
ProceedsFromSaleMaturityAndCollectionOfShorttermInvestments
|
89688000 | |
CY2012 | us-gaap |
Proceeds From Sale Maturity And Collection Of Shortterm Investments
ProceedsFromSaleMaturityAndCollectionOfShorttermInvestments
|
42063000 | |
CY2013 | us-gaap |
Payments To Acquire Businesses Net Of Cash Acquired
PaymentsToAcquireBusinessesNetOfCashAcquired
|
2926000 | |
CY2013 | csgs |
Payments To Invest In And Acquire Client Contracts
PaymentsToInvestInAndAcquireClientContracts
|
7092000 | |
CY2012 | csgs |
Payments To Invest In And Acquire Client Contracts
PaymentsToInvestInAndAcquireClientContracts
|
4629000 | |
CY2012Q2 | us-gaap |
Restructuring Charges
RestructuringCharges
|
100000 | |
CY2012Q4 | us-gaap |
Restructuring Charges
RestructuringCharges
|
1700000 | |
CY2012Q2 | csgs |
Impact Of Restructuring Charges On Earnings Per Share Diluted
ImpactOfRestructuringChargesOnEarningsPerShareDiluted
|
0.00 | |
CY2012Q4 | csgs |
Impact Of Restructuring Charges On Earnings Per Share Diluted
ImpactOfRestructuringChargesOnEarningsPerShareDiluted
|
0.05 | |
CY2011 | us-gaap |
Increase Decrease In Income Taxes Payable Net Of Income Taxes Receivable
IncreaseDecreaseInIncomeTaxesPayableNetOfIncomeTaxesReceivable
|
7573000 | |
CY2011 | us-gaap |
Increase Decrease In Accounts Payable And Accrued Liabilities
IncreaseDecreaseInAccountsPayableAndAccruedLiabilities
|
-20074000 | |
CY2011 | us-gaap |
Increase Decrease In Deferred Revenue
IncreaseDecreaseInDeferredRevenue
|
-28535000 | |
CY2011 | us-gaap |
Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
|
22197000 | |
CY2011 | us-gaap |
Payments To Acquire Short Term Investments
PaymentsToAcquireShortTermInvestments
|
37798000 | |
CY2011 | csgs |
Payments To Invest In And Acquire Client Contracts
PaymentsToInvestInAndAcquireClientContracts
|
9133000 | |
CY2013 | us-gaap |
Proceeds From Divestiture Of Businesses
ProceedsFromDivestitureOfBusinesses
|
4530000 | |
CY2011 | us-gaap |
Net Cash Provided By Used In Investing Activities
NetCashProvidedByUsedInInvestingActivities
|
-25678000 | |
CY2012 | us-gaap |
Proceeds From Issuance Of Common Stock
ProceedsFromIssuanceOfCommonStock
|
1896000 | |
CY2011 | us-gaap |
Proceeds From Issuance Of Common Stock
ProceedsFromIssuanceOfCommonStock
|
1486000 | |
CY2013 | us-gaap |
Payments Of Dividends
PaymentsOfDividends
|
14454000 | |
CY2012 | us-gaap |
Payments For Repurchase Of Common Stock
PaymentsForRepurchaseOfCommonStock
|
16558000 | |
CY2011 | us-gaap |
Payments For Repurchase Of Common Stock
PaymentsForRepurchaseOfCommonStock
|
14365000 | |
CY2013 | us-gaap |
Repayments Of Notes Payable
RepaymentsOfNotesPayable
|
2723000 | |
CY2012 | us-gaap |
Repayments Of Notes Payable
RepaymentsOfNotesPayable
|
1698000 | |
CY2011 | us-gaap |
Repayments Of Notes Payable
RepaymentsOfNotesPayable
|
1587000 | |
CY2012 | us-gaap |
Proceeds From Issuance Of Long Term Debt
ProceedsFromIssuanceOfLongTermDebt
|
150000000 | |
CY2013 | us-gaap |
Repayments Of Long Term Debt
RepaymentsOfLongTermDebt
|
15000000 | |
CY2012 | us-gaap |
Repayments Of Long Term Debt
RepaymentsOfLongTermDebt
|
190000000 | |
CY2011 | us-gaap |
Repayments Of Long Term Debt
RepaymentsOfLongTermDebt
|
70149000 | |
CY2012 | us-gaap |
Payments Of Financing Costs
PaymentsOfFinancingCosts
|
2450000 | |
CY2011 | us-gaap |
Payments Of Financing Costs
PaymentsOfFinancingCosts
|
205000 | |
CY2013 | us-gaap |
Excess Tax Benefit From Share Based Compensation Financing Activities
ExcessTaxBenefitFromShareBasedCompensationFinancingActivities
|
677000 | |
CY2012 | us-gaap |
Excess Tax Benefit From Share Based Compensation Financing Activities
ExcessTaxBenefitFromShareBasedCompensationFinancingActivities
|
415000 | |
CY2011 | us-gaap |
Excess Tax Benefit From Share Based Compensation Financing Activities
ExcessTaxBenefitFromShareBasedCompensationFinancingActivities
|
828000 | |
CY2013 | us-gaap |
Net Cash Provided By Used In Financing Activities
NetCashProvidedByUsedInFinancingActivities
|
-45387000 | |
CY2013 | us-gaap |
Effect Of Exchange Rate On Cash And Cash Equivalents
EffectOfExchangeRateOnCashAndCashEquivalents
|
-2857000 | |
CY2012 | us-gaap |
Effect Of Exchange Rate On Cash And Cash Equivalents
EffectOfExchangeRateOnCashAndCashEquivalents
|
-1806000 | |
CY2011 | us-gaap |
Effect Of Exchange Rate On Cash And Cash Equivalents
EffectOfExchangeRateOnCashAndCashEquivalents
|
-2414000 | |
CY2013 | us-gaap |
Cash And Cash Equivalents Period Increase Decrease
CashAndCashEquivalentsPeriodIncreaseDecrease
|
-51061000 | |
CY2012 | us-gaap |
Cash And Cash Equivalents Period Increase Decrease
CashAndCashEquivalentsPeriodIncreaseDecrease
|
-12986000 | |
CY2011 | us-gaap |
Cash And Cash Equivalents Period Increase Decrease
CashAndCashEquivalentsPeriodIncreaseDecrease
|
-51125000 | |
CY2011Q4 | us-gaap |
Cash And Cash Equivalents At Carrying Value
CashAndCashEquivalentsAtCarryingValue
|
146733000 | |
CY2010Q4 | us-gaap |
Cash And Cash Equivalents At Carrying Value
CashAndCashEquivalentsAtCarryingValue
|
197858000 | |
CY2013 | us-gaap |
Interest Paid
InterestPaid
|
9440000 | |
CY2012 | us-gaap |
Interest Paid
InterestPaid
|
13124000 | |
CY2011 | us-gaap |
Interest Paid
InterestPaid
|
13921000 | |
CY2012 | us-gaap |
Income Taxes Paid
IncomeTaxesPaid
|
43739000 | |
CY2011 | us-gaap |
Income Taxes Paid
IncomeTaxesPaid
|
22836000 | |
CY2013 | us-gaap |
Reclassifications
Reclassifications
|
<div> <p style="margin-bottom:0pt;margin-top:12pt;margin-left:0%;margin-right:0%;text-indent:0%;font-size:10pt;font-family:Times New Roman;"><font style="font-style:italic;;font-size:10pt;font-family:Times New Roman;font-weight:normal;text-transform:none;font-variant: normal;">Reclassifications</font><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">. Maintenance revenues, as well as the cost of maintenance revenues, previously included in software, maintenance and service revenues and software, maintenance and services costs of revenues, respectively, have been presented separately in the Consolidated Statements of Income (“Income Statements” or “Income Statement”) for each of the years in the three-year period ended December 31, 2013. In addition, certain other 2012 and 2011 amounts have been reclassified to conform to the 2013 presentation.</font></p></div> | |
CY2013 | us-gaap |
Use Of Estimates
UseOfEstimates
|
<div> <p style="margin-bottom:0pt;margin-top:12pt;margin-left:0%;margin-right:0%;text-indent:0%;font-size:10pt;font-family:Times New Roman;"><font style="font-style:italic;;font-size:10pt;font-family:Times New Roman;font-weight:normal;text-transform:none;font-variant: normal;">Use of Estimates in Preparation of Our Financial Statements. </font><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">The preparation of our Financial Statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of our Financial Statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. The more critical estimates and related assumptions that affect our financial position and results of operations are in the areas of: (i) revenue recognition; (ii) allowance for doubtful accounts receivable; (iii) impairment assessments of goodwill and other long-lived assets; (iv) income taxes; (v) business combinations and asset purchases; and (vi) loss contingencies.</font></p></div> | |
CY2013 | us-gaap |
Revenue Recognition Deferred Revenue
RevenueRecognitionDeferredRevenue
|
<div> <p style="margin-bottom:0pt;margin-top:12pt;margin-left:0%;margin-right:0%;text-indent:0%;font-size:10pt;font-family:Times New Roman;"><font style="font-style:italic;;font-size:10pt;font-family:Times New Roman;font-weight:normal;text-transform:none;font-variant: normal;">Deferred Revenue and Unbilled Accounts Receivable</font><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">. Client payments and billed amounts due from clients in excess of revenue recognized are recorded as deferred revenue. Deferred revenue amounts expected to be recognized within the next twelve months are classified as current liabilities. Revenue recognized prior to the scheduled billing date is recorded as unbilled accounts receivable. </font></p></div> | |
CY2013 | us-gaap |
Concentration Risk Credit Risk
ConcentrationRiskCreditRisk
|
<div> <p style="margin-bottom:0pt;margin-top:12pt;margin-left:0%;margin-right:0%;text-indent:0%;font-size:10pt;font-family:Times New Roman;"><font style="font-style:italic;;font-size:10pt;font-family:Times New Roman;font-weight:normal;text-transform:none;font-variant: normal;">Concentrations of Credit Risk. </font><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">In the normal course of business, we are exposed to credit risk. The principal concentrations of credit risk relate to cash deposits, cash equivalents, short-term investments, and accounts receivable. We regularly monitor credit risk exposures and take steps to mitigate the likelihood of these exposures resulting in a loss. We hold our cash deposits, cash equivalents, and short-term investments with financial institutions we believe to be of sound financial condition. </font></p><p style="margin-bottom:0pt;margin-top:12pt;margin-left:0%;margin-right:0%;text-indent:0%;font-size:10pt;font-family:Times New Roman;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">We generally do not require collateral or other security to support accounts receivable. We evaluate the credit worthiness of our clients in conjunction with our revenue recognition processes, as well as through our ongoing collectibility assessment processes for accounts receivable. We maintain an allowance for doubtful accounts receivable based upon factors surrounding the credit risk of specific clients, historical trends, and other information. We use various judgments and estimates in determining the adequacy of the allowance for doubtful accounts receivable. See Note 4 for additional details of our concentration of accounts receivable. </font></p><p style="margin-bottom:0pt;margin-top:12pt;margin-left:0%;margin-right:0%;text-indent:0%;font-size:10pt;font-family:Times New Roman;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">The activity in our allowance for doubtful accounts receivable is as follows (in thousands): </font></p><p style="margin-bottom:0pt;margin-top:0pt;margin-left:0%;margin-right:0%;text-indent:0%;font-size:12pt;font-family:Times New Roman;"><font style="font-size:12pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p><div> <table border="0" cellspacing="0" cellpadding="0" align="center" style="border-collapse:collapse; width:100%;"> <tr> <td valign="bottom" style="width:53%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;font-family:Times New Roman;"><font style="font-size:8pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;font-family:Times New Roman;"><font style="font-size:8pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> <td colspan="2" valign="bottom" style="padding-left:0.7 pt;padding-Right:0.7 pt;padding-Top:0 pt;padding-Bottom:0 pt;width:1%; border-bottom:solid 1pt #000000;"><p style="text-align:center;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;;"><font style="font-weight:bold;font-size:8pt;font-family:Times New Roman;font-style:normal;text-transform:none;font-variant: normal;">2013</font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;;"><font style="font-size:8pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;font-family:Times New Roman;"><font style="font-size:8pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> <td colspan="2" valign="bottom" style="padding-left:0.7 pt;padding-Right:0.7 pt;padding-Top:0 pt;padding-Bottom:0 pt;width:1%; border-bottom:solid 1pt #000000;"><p style="text-align:center;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;;"><font style="font-weight:bold;font-size:8pt;font-family:Times New Roman;font-style:normal;text-transform:none;font-variant: normal;">2012</font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;;"><font style="font-size:8pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;font-family:Times New Roman;"><font style="font-size:8pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> <td colspan="2" valign="bottom" style="padding-left:0.7 pt;padding-Right:0.7 pt;padding-Top:0 pt;padding-Bottom:0 pt;width:1%; border-bottom:solid 1pt #000000;"><p style="text-align:center;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;;"><font style="font-weight:bold;font-size:8pt;font-family:Times New Roman;font-style:normal;text-transform:none;font-variant: normal;">2011</font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;;"><font style="font-size:8pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> </tr> <tr> <td valign="bottom" bgcolor="#CFF0FC" style="width:53%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-left:12.25pt;;margin-right:0%;text-indent:-12.25pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">Balance, beginning of year</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">$</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:13%;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">3,147</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">$</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:13%;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">2,421</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">$</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:13%;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">1,837</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> </tr> <tr> <td valign="bottom" style="width:53%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-left:12.25pt;;margin-right:0%;text-indent:-12.25pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">Additions (reductions) to expense</font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> <td valign="bottom" style="width:13%;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> (354</font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">) </font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> <td valign="bottom" style="width:13%;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">1,039</font></p></td> <td valign="bottom" style="width:1%;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> <td valign="bottom" style="width:13%;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">844</font></p></td> <td valign="bottom" style="width:1%;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> </tr> <tr> <td valign="bottom" bgcolor="#CFF0FC" style="width:53%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-left:12.25pt;;margin-right:0%;text-indent:-12.25pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">Write-offs</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:13%;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> (280</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">) </font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:13%;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">(174</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">) </font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:13%;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">(239</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">) </font></p></td> </tr> <tr> <td valign="bottom" style="width:53%; border-bottom:solid 0.75pt transparent;"><p style="margin-bottom:0pt;margin-top:0pt;margin-left:12.25pt;;margin-right:0%;text-indent:-12.25pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">Other</font></p></td> <td valign="bottom" style="width:1%; border-bottom:solid 0.75pt transparent;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> <td valign="bottom" style="width:1%; border-bottom:solid 0.75pt #000000;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> <td valign="bottom" style="width:13%; border-bottom:solid 0.75pt #000000;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> (154</font></p></td> <td valign="middle" style="width:1%; border-bottom:solid 0.75pt transparent;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">) </font></p></td> <td valign="bottom" style="width:1%; border-bottom:solid 0.75pt transparent;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> <td valign="bottom" style="width:1%; border-bottom:solid 0.75pt #000000;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> <td valign="bottom" style="width:13%; border-bottom:solid 0.75pt #000000;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">(139</font></p></td> <td valign="bottom" style="width:1%; border-bottom:solid 0.75pt transparent;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">) </font></p></td> <td valign="bottom" style="width:1%; border-bottom:solid 0.75pt transparent;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> <td valign="bottom" style="width:1%; border-bottom:solid 0.75pt #000000;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> <td valign="bottom" style="width:13%; border-bottom:solid 0.75pt #000000;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">(21</font></p></td> <td valign="bottom" style="width:1%; border-bottom:solid 0.75pt transparent;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">) </font></p></td> </tr> <tr> <td valign="bottom" bgcolor="#CFF0FC" style="width:53%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt transparent;"><p style="margin-bottom:0pt;margin-top:0pt;margin-left:12.25pt;;margin-right:0%;text-indent:-12.25pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">Balance, end of year</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt transparent;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%; border-top:solid 0.75pt #000000; border-bottom:double 2.5pt #000000;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">$</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:13%; border-top:solid 0.75pt #000000; border-bottom:double 2.5pt #000000;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> 2,359</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt transparent;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt transparent;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt #000000;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">$</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:13%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt #000000;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">3,147</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt transparent;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt transparent;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;"> </font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt #000000;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">$</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:13%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt #000000;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">2,421</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt transparent;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">  </font></p></td> </tr> </table></div><p style="margin-bottom:0pt;margin-top:0pt;margin-left:0%;margin-right:0%;text-indent:0%;font-family:Times New Roman;font-size:10pt;"> </p></div> | |
CY2013Q4 | us-gaap |
Assets Fair Value Disclosure
AssetsFairValueDisclosure
|
161541000 | |
CY2012Q4 | us-gaap |
Assets Fair Value Disclosure
AssetsFairValueDisclosure
|
94549000 | |
CY2013Q4 | us-gaap |
Liabilities Fair Value Disclosure
LiabilitiesFairValueDisclosure
|
154000 | |
CY2012Q4 | us-gaap |
Liabilities Fair Value Disclosure
LiabilitiesFairValueDisclosure
|
1069000 | |
CY2011Q4 | us-gaap |
Allowance For Doubtful Accounts Receivable Current
AllowanceForDoubtfulAccountsReceivableCurrent
|
2421000 | |
CY2010Q4 | us-gaap |
Allowance For Doubtful Accounts Receivable Current
AllowanceForDoubtfulAccountsReceivableCurrent
|
1837000 | |
CY2011 | us-gaap |
Provision For Doubtful Accounts
ProvisionForDoubtfulAccounts
|
844000 | |
CY2011 | us-gaap |
Allowance For Doubtful Accounts Receivable Write Offs
AllowanceForDoubtfulAccountsReceivableWriteOffs
|
239000 | |
CY2013 | csgs |
Dilutive Effect Of Common Stock Options
DilutiveEffectOfCommonStockOptions
|
1000 | |
CY2012 | csgs |
Dilutive Effect Of Common Stock Options
DilutiveEffectOfCommonStockOptions
|
11000 | |
CY2011 | csgs |
Dilutive Effect Of Common Stock Options
DilutiveEffectOfCommonStockOptions
|
19000 | |
CY2013 | csgs |
Amount Of Dilutive Securities Nonparticipating Restricted Common Stock
AmountOfDilutiveSecuritiesNonparticipatingRestrictedCommonStock
|
550000 | |
CY2012 | csgs |
Amount Of Dilutive Securities Nonparticipating Restricted Common Stock
AmountOfDilutiveSecuritiesNonparticipatingRestrictedCommonStock
|
306000 | |
CY2011 | csgs |
Amount Of Dilutive Securities Nonparticipating Restricted Common Stock
AmountOfDilutiveSecuritiesNonparticipatingRestrictedCommonStock
|
190000 | |
CY2013 | us-gaap |
Incremental Common Shares Attributable To Conversion Of Debt Securities
IncrementalCommonSharesAttributableToConversionOfDebtSecurities
|
205000 | |
CY2013 | csgs |
Cash And Cash Equivalents Maximum Maturity Period
CashAndCashEquivalentsMaximumMaturityPeriod
|
three months or less | |
CY2013Q4 | us-gaap |
Restricted Cash And Cash Equivalents At Carrying Value
RestrictedCashAndCashEquivalentsAtCarryingValue
|
4500000 | |
CY2012Q4 | us-gaap |
Restricted Cash And Cash Equivalents At Carrying Value
RestrictedCashAndCashEquivalentsAtCarryingValue
|
3500000 | |
CY2013 | csgs |
Short Term Investment Contractual Maturity
ShortTermInvestmentContractualMaturity
|
P2Y | |
CY2012 | csgs |
Short Term Investment Contractual Maturity
ShortTermInvestmentContractualMaturity
|
P2Y | |
CY2013 | us-gaap |
Antidilutive Securities Excluded From Computation Of Earnings Per Share Amount
AntidilutiveSecuritiesExcludedFromComputationOfEarningsPerShareAmount
|
0 | |
CY2012 | us-gaap |
Antidilutive Securities Excluded From Computation Of Earnings Per Share Amount
AntidilutiveSecuritiesExcludedFromComputationOfEarningsPerShareAmount
|
300000 | |
CY2011 | us-gaap |
Antidilutive Securities Excluded From Computation Of Earnings Per Share Amount
AntidilutiveSecuritiesExcludedFromComputationOfEarningsPerShareAmount
|
200000 | |
CY2013 | us-gaap |
Number Of Reportable Segments
NumberOfReportableSegments
|
1 | |
CY2013 | csgs |
Number Of Major Customers
NumberOfMajorCustomers
|
3 | |
CY2013Q4 | us-gaap |
Property Plant And Equipment Gross
PropertyPlantAndEquipmentGross
|
164583000 | |
CY2012Q4 | us-gaap |
Property Plant And Equipment Gross
PropertyPlantAndEquipmentGross
|
160072000 | |
CY2011Q4 | us-gaap |
Goodwill
Goodwill
|
220013000 | |
CY2012 | us-gaap |
Goodwill Acquired During Period
GoodwillAcquiredDuringPeriod
|
8955000 | |
CY2012 | us-gaap |
Goodwill Subsequent Recognition Of Deferred Tax Asset
GoodwillSubsequentRecognitionOfDeferredTaxAsset
|
59000 | |
CY2012 | us-gaap |
Goodwill Translation Adjustments
GoodwillTranslationAdjustments
|
4456000 | |
CY2013 | us-gaap |
Goodwill Written Off Related To Sale Of Business Unit
GoodwillWrittenOffRelatedToSaleOfBusinessUnit
|
1967000 | |
CY2013 | us-gaap |
Goodwill Subsequent Recognition Of Deferred Tax Asset
GoodwillSubsequentRecognitionOfDeferredTaxAsset
|
164000 | |
CY2013 | us-gaap |
Goodwill Translation Adjustments
GoodwillTranslationAdjustments
|
2365000 | |
CY2013Q4 | csgs |
Client Contracts Gross
ClientContractsGross
|
130573000 | |
CY2012Q4 | csgs |
Client Contracts Gross
ClientContractsGross
|
257485000 | |
CY2010Q4 | us-gaap |
Restructuring Reserve
RestructuringReserve
|
1164000 | |
CY2011 | us-gaap |
Payments For Restructuring
PaymentsForRestructuring
|
4637000 | |
CY2011 | csgs |
Restructuring Reserve Adjustment For Loss On Disposition Of Business Operations
RestructuringReserveAdjustmentForLossOnDispositionOfBusinessOperations
|
||
CY2011 | csgs |
Restructuring Reserve Adjustment For Loss On Termination Of Pension Plan
RestructuringReserveAdjustmentForLossOnTerminationOfPensionPlan
|
||
CY2011 | csgs |
Restructuring Reserve Other
RestructuringReserveOther
|
-140000 | |
CY2011Q4 | us-gaap |
Restructuring Reserve
RestructuringReserve
|
4260000 | |
CY2012 | us-gaap |
Payments For Restructuring
PaymentsForRestructuring
|
3708000 | |
CY2013Q4 | csgs |
Software Gross
SoftwareGross
|
121069000 | |
CY2012Q4 | csgs |
Software Gross
SoftwareGross
|
106868000 | |
CY2013Q4 | us-gaap |
Long Term Debt
LongTermDebt
|
265050000 | |
CY2012Q4 | us-gaap |
Long Term Debt
LongTermDebt
|
274698000 | |
CY2013Q4 | csgs |
Minimum Cash And Unused Capacity Under Revolver Which Allows For Early Termination Of Two Thousand Twelve Credit Agreement
MinimumCashAndUnusedCapacityUnderRevolverWhichAllowsForEarlyTerminationOfTwoThousandTwelveCreditAgreement
|
200000000 | |
CY2013 | csgs |
Senior Subordinated Convertible Notes Issuance Price Percentage Of Par Value
SeniorSubordinatedConvertibleNotesIssuancePricePercentageOfParValue
|
1.00 | |
CY2013Q4 | us-gaap |
Debt Instrument Convertible Conversion Price1
DebtInstrumentConvertibleConversionPrice1
|
24.01 | |
CY2013 | csgs |
Cash Percentage Of Par Value If Notes Are Converted
CashPercentageOfParValueIfNotesAreConverted
|
1.00 | |
CY2013 | us-gaap |
Debt Instrument Convertible If Converted Value In Excess Of Principal
DebtInstrumentConvertibleIfConvertedValueInExcessOfPrincipal
|
34000000 | |
CY2010Q4 | us-gaap |
Debt Instrument Interest Rate Stated Percentage
DebtInstrumentInterestRateStatedPercentage
|
0.030 | |
CY2010Q4 | us-gaap |
Debt Instrument Interest Rate Effective Percentage
DebtInstrumentInterestRateEffectivePercentage
|
0.0775 | |
CY2013Q4 | us-gaap |
Long Term Debt Maturities Repayments Of Principal In Next Twelve Months
LongTermDebtMaturitiesRepaymentsOfPrincipalInNextTwelveMonths
|
15000000 | |
CY2013Q4 | us-gaap |
Long Term Debt Maturities Repayments Of Principal In Year Two
LongTermDebtMaturitiesRepaymentsOfPrincipalInYearTwo
|
22500000 | |
CY2013Q4 | us-gaap |
Long Term Debt Maturities Repayments Of Principal In Year Three
LongTermDebtMaturitiesRepaymentsOfPrincipalInYearThree
|
22500000 | |
CY2013Q4 | us-gaap |
Long Term Debt Maturities Repayments Of Principal In Year Four
LongTermDebtMaturitiesRepaymentsOfPrincipalInYearFour
|
225000000 | |
CY2013Q4 | us-gaap |
Long Term Debt Maturities Repayments Of Principal In Year Five
LongTermDebtMaturitiesRepaymentsOfPrincipalInYearFive
|
||
CY2013 | us-gaap |
Amortization Of Financing Costs
AmortizationOfFinancingCosts
|
2600000 | |
CY2012 | us-gaap |
Amortization Of Financing Costs
AmortizationOfFinancingCosts
|
2700000 | |
CY2011 | us-gaap |
Amortization Of Financing Costs
AmortizationOfFinancingCosts
|
3000000 | |
CY2013Q4 | us-gaap |
Longterm Debt Weighted Average Interest Rate
LongtermDebtWeightedAverageInterestRate
|
0.05 | |
CY2012Q4 | us-gaap |
Longterm Debt Weighted Average Interest Rate
LongtermDebtWeightedAverageInterestRate
|
0.06 | |
CY2011Q4 | us-gaap |
Longterm Debt Weighted Average Interest Rate
LongtermDebtWeightedAverageInterestRate
|
0.07 | |
CY2013Q4 | us-gaap |
Interest Rate Cash Flow Hedge Liability At Fair Value
InterestRateCashFlowHedgeLiabilityAtFairValue
|
200000 | |
CY2012Q4 | us-gaap |
Interest Rate Cash Flow Hedge Liability At Fair Value
InterestRateCashFlowHedgeLiabilityAtFairValue
|
1100000 | |
CY2012 | csgs |
Restructuring Reserve Other
RestructuringReserveOther
|
-651000 | |
CY2012Q4 | us-gaap |
Restructuring Reserve
RestructuringReserve
|
2370000 | |
CY2013 | us-gaap |
Payments For Restructuring
PaymentsForRestructuring
|
4315000 | |
CY2013 | csgs |
Restructuring Reserve Adjustment For Loss On Disposition Of Business Operations
RestructuringReserveAdjustmentForLossOnDispositionOfBusinessOperations
|
-3033000 | |
CY2013 | csgs |
Restructuring Reserve Adjustment For Loss On Termination Of Pension Plan
RestructuringReserveAdjustmentForLossOnTerminationOfPensionPlan
|
-3221000 | |
CY2013 | csgs |
Restructuring Reserve Other
RestructuringReserveOther
|
-489000 | |
CY2013Q4 | us-gaap |
Restructuring Reserve
RestructuringReserve
|
3717000 | |
CY2011Q2 | us-gaap |
Restructuring Charges
RestructuringCharges
|
3000000 | |
CY2012 | us-gaap |
Restructuring And Related Cost Number Of Positions Eliminated
RestructuringAndRelatedCostNumberOfPositionsEliminated
|
40 | |
CY2013 | us-gaap |
Restructuring And Related Cost Number Of Positions Eliminated
RestructuringAndRelatedCostNumberOfPositionsEliminated
|
160 | |
CY2013 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Domestic
IncomeLossFromContinuingOperationsBeforeIncomeTaxesDomestic
|
63278000 | |
CY2012 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Domestic
IncomeLossFromContinuingOperationsBeforeIncomeTaxesDomestic
|
103917000 | |
CY2011 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Domestic
IncomeLossFromContinuingOperationsBeforeIncomeTaxesDomestic
|
89791000 | |
CY2013 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Foreign
IncomeLossFromContinuingOperationsBeforeIncomeTaxesForeign
|
-1759000 | |
CY2012 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Foreign
IncomeLossFromContinuingOperationsBeforeIncomeTaxesForeign
|
-26693000 | |
CY2011 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Foreign
IncomeLossFromContinuingOperationsBeforeIncomeTaxesForeign
|
-13819000 | |
CY2013 | us-gaap |
Current Federal Tax Expense Benefit
CurrentFederalTaxExpenseBenefit
|
7260000 | |
CY2012 | us-gaap |
Current Federal Tax Expense Benefit
CurrentFederalTaxExpenseBenefit
|
32121000 | |
CY2011 | us-gaap |
Current Federal Tax Expense Benefit
CurrentFederalTaxExpenseBenefit
|
25096000 | |
CY2013 | us-gaap |
Current State And Local Tax Expense Benefit
CurrentStateAndLocalTaxExpenseBenefit
|
453000 | |
CY2012 | us-gaap |
Current State And Local Tax Expense Benefit
CurrentStateAndLocalTaxExpenseBenefit
|
4133000 | |
CY2011 | us-gaap |
Current State And Local Tax Expense Benefit
CurrentStateAndLocalTaxExpenseBenefit
|
111000 | |
CY2013 | us-gaap |
Current Foreign Tax Expense Benefit
CurrentForeignTaxExpenseBenefit
|
4273000 | |
CY2012 | us-gaap |
Current Foreign Tax Expense Benefit
CurrentForeignTaxExpenseBenefit
|
2658000 | |
CY2011 | us-gaap |
Current Foreign Tax Expense Benefit
CurrentForeignTaxExpenseBenefit
|
3554000 | |
CY2013 | us-gaap |
Current Income Tax Expense Benefit
CurrentIncomeTaxExpenseBenefit
|
11986000 | |
CY2012 | us-gaap |
Current Income Tax Expense Benefit
CurrentIncomeTaxExpenseBenefit
|
38912000 | |
CY2011 | us-gaap |
Current Income Tax Expense Benefit
CurrentIncomeTaxExpenseBenefit
|
28761000 | |
CY2013 | us-gaap |
Deferred Federal Income Tax Expense Benefit
DeferredFederalIncomeTaxExpenseBenefit
|
1130000 | |
CY2012 | us-gaap |
Deferred Federal Income Tax Expense Benefit
DeferredFederalIncomeTaxExpenseBenefit
|
-832000 | |
CY2011 | us-gaap |
Deferred Federal Income Tax Expense Benefit
DeferredFederalIncomeTaxExpenseBenefit
|
3190000 | |
CY2013 | us-gaap |
Deferred State And Local Income Tax Expense Benefit
DeferredStateAndLocalIncomeTaxExpenseBenefit
|
2329000 | |
CY2012 | us-gaap |
Deferred State And Local Income Tax Expense Benefit
DeferredStateAndLocalIncomeTaxExpenseBenefit
|
-3977000 | |
CY2011 | us-gaap |
Deferred State And Local Income Tax Expense Benefit
DeferredStateAndLocalIncomeTaxExpenseBenefit
|
384000 | |
CY2013 | us-gaap |
Deferred Foreign Income Tax Expense Benefit
DeferredForeignIncomeTaxExpenseBenefit
|
-5277000 | |
CY2012 | us-gaap |
Deferred Foreign Income Tax Expense Benefit
DeferredForeignIncomeTaxExpenseBenefit
|
-5758000 | |
CY2011 | us-gaap |
Deferred Foreign Income Tax Expense Benefit
DeferredForeignIncomeTaxExpenseBenefit
|
1355000 | |
CY2013 | csgs |
Deferred Income Tax Expense Benefit Two
DeferredIncomeTaxExpenseBenefitTwo
|
-1818000 | |
CY2012 | csgs |
Deferred Income Tax Expense Benefit Two
DeferredIncomeTaxExpenseBenefitTwo
|
-10567000 | |
CY2011 | csgs |
Deferred Income Tax Expense Benefit Two
DeferredIncomeTaxExpenseBenefitTwo
|
4929000 | |
CY2013 | us-gaap |
Income Tax Reconciliation Income Tax Expense Benefit At Federal Statutory Income Tax Rate
IncomeTaxReconciliationIncomeTaxExpenseBenefitAtFederalStatutoryIncomeTaxRate
|
21532000 | |
CY2012 | us-gaap |
Income Tax Reconciliation Income Tax Expense Benefit At Federal Statutory Income Tax Rate
IncomeTaxReconciliationIncomeTaxExpenseBenefitAtFederalStatutoryIncomeTaxRate
|
27028000 | |
CY2011 | us-gaap |
Income Tax Reconciliation Income Tax Expense Benefit At Federal Statutory Income Tax Rate
IncomeTaxReconciliationIncomeTaxExpenseBenefitAtFederalStatutoryIncomeTaxRate
|
26590000 | |
CY2013 | us-gaap |
Income Tax Reconciliation State And Local Income Taxes
IncomeTaxReconciliationStateAndLocalIncomeTaxes
|
1808000 | |
CY2012 | us-gaap |
Income Tax Reconciliation State And Local Income Taxes
IncomeTaxReconciliationStateAndLocalIncomeTaxes
|
101000 | |
CY2011 | us-gaap |
Income Tax Reconciliation State And Local Income Taxes
IncomeTaxReconciliationStateAndLocalIncomeTaxes
|
322000 | |
CY2013 | us-gaap |
Income Tax Reconciliation Tax Credits Research
IncomeTaxReconciliationTaxCreditsResearch
|
16683000 | |
CY2012 | us-gaap |
Income Tax Reconciliation Tax Credits Research
IncomeTaxReconciliationTaxCreditsResearch
|
3651000 | |
CY2011 | us-gaap |
Income Tax Reconciliation Tax Credits Research
IncomeTaxReconciliationTaxCreditsResearch
|
3036000 | |
CY2013 | us-gaap |
Income Tax Reconciliation Tax Contingencies
IncomeTaxReconciliationTaxContingencies
|
4878000 | |
CY2012 | us-gaap |
Income Tax Reconciliation Tax Contingencies
IncomeTaxReconciliationTaxContingencies
|
1333000 | |
CY2013 | us-gaap |
Income Tax Reconciliation Deductions Qualified Production Activities
IncomeTaxReconciliationDeductionsQualifiedProductionActivities
|
2263000 | |
CY2012 | us-gaap |
Income Tax Reconciliation Deductions Qualified Production Activities
IncomeTaxReconciliationDeductionsQualifiedProductionActivities
|
4246000 | |
CY2011 | us-gaap |
Income Tax Reconciliation Deductions Qualified Production Activities
IncomeTaxReconciliationDeductionsQualifiedProductionActivities
|
972000 | |
CY2013 | us-gaap |
Income Tax Reconciliation Foreign Income Tax Rate Differential
IncomeTaxReconciliationForeignIncomeTaxRateDifferential
|
1133000 | |
CY2012 | us-gaap |
Income Tax Reconciliation Foreign Income Tax Rate Differential
IncomeTaxReconciliationForeignIncomeTaxRateDifferential
|
3108000 | |
CY2011 | us-gaap |
Income Tax Reconciliation Foreign Income Tax Rate Differential
IncomeTaxReconciliationForeignIncomeTaxRateDifferential
|
3564000 | |
CY2013 | us-gaap |
Income Tax Reconciliation Change In Deferred Tax Assets Valuation Allowance
IncomeTaxReconciliationChangeInDeferredTaxAssetsValuationAllowance
|
-3312000 | |
CY2012 | us-gaap |
Income Tax Reconciliation Change In Deferred Tax Assets Valuation Allowance
IncomeTaxReconciliationChangeInDeferredTaxAssetsValuationAllowance
|
3550000 | |
CY2011 | us-gaap |
Income Tax Reconciliation Change In Deferred Tax Assets Valuation Allowance
IncomeTaxReconciliationChangeInDeferredTaxAssetsValuationAllowance
|
3395000 | |
CY2013 | csgs |
Income Tax Reconciliation Other Foreign Income Tax Rate Differential
IncomeTaxReconciliationOtherForeignIncomeTaxRateDifferential
|
2088000 | |
CY2012 | csgs |
Income Tax Reconciliation Other Foreign Income Tax Rate Differential
IncomeTaxReconciliationOtherForeignIncomeTaxRateDifferential
|
672000 | |
CY2011 | csgs |
Income Tax Reconciliation Other Foreign Income Tax Rate Differential
IncomeTaxReconciliationOtherForeignIncomeTaxRateDifferential
|
3470000 | |
CY2013 | us-gaap |
Income Tax Reconciliation Other Reconciling Items
IncomeTaxReconciliationOtherReconcilingItems
|
987000 | |
CY2012 | us-gaap |
Income Tax Reconciliation Other Reconciling Items
IncomeTaxReconciliationOtherReconcilingItems
|
450000 | |
CY2011 | us-gaap |
Income Tax Reconciliation Other Reconciling Items
IncomeTaxReconciliationOtherReconcilingItems
|
357000 | |
CY2013Q4 | us-gaap |
Deferred Tax Assets Gross
DeferredTaxAssetsGross
|
68829000 | |
CY2012Q4 | us-gaap |
Deferred Tax Assets Gross
DeferredTaxAssetsGross
|
90374000 | |
CY2013Q4 | us-gaap |
Deferred Tax Liabilities
DeferredTaxLiabilities
|
48830000 | |
CY2012Q4 | us-gaap |
Deferred Tax Liabilities
DeferredTaxLiabilities
|
64320000 | |
CY2013Q4 | us-gaap |
Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
|
17741000 | |
CY2012Q4 | us-gaap |
Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
|
22888000 | |
CY2013Q4 | us-gaap |
Deferred Tax Assets Liabilities Net
DeferredTaxAssetsLiabilitiesNet
|
2258000 | |
CY2012Q4 | us-gaap |
Deferred Tax Assets Liabilities Net
DeferredTaxAssetsLiabilitiesNet
|
3166000 | |
CY2013Q4 | us-gaap |
Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Accrued Liabilities
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsAccruedLiabilities
|
12429000 | |
CY2012Q4 | us-gaap |
Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Accrued Liabilities
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsAccruedLiabilities
|
19322000 | |
CY2013Q4 | us-gaap |
Deferred Tax Assets Tax Deferred Expense Compensation And Benefits Share Based Compensation Cost
DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsShareBasedCompensationCost
|
3929000 | |
CY2012Q4 | us-gaap |
Deferred Tax Assets Tax Deferred Expense Compensation And Benefits Share Based Compensation Cost
DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsShareBasedCompensationCost
|
4354000 | |
CY2013Q4 | us-gaap |
Deferred Tax Assets Gross Current
DeferredTaxAssetsGrossCurrent
|
16358000 | |
CY2012Q4 | us-gaap |
Deferred Tax Assets Gross Current
DeferredTaxAssetsGrossCurrent
|
23676000 | |
CY2013Q4 | us-gaap |
Deferred Tax Assets Valuation Allowance Current
DeferredTaxAssetsValuationAllowanceCurrent
|
1273000 | |
CY2012Q4 | us-gaap |
Deferred Tax Assets Valuation Allowance Current
DeferredTaxAssetsValuationAllowanceCurrent
|
1432000 | |
CY2013Q4 | us-gaap |
Deferred Tax Assets Goodwill And Intangible Assets
DeferredTaxAssetsGoodwillAndIntangibleAssets
|
952000 | |
CY2012Q4 | us-gaap |
Deferred Tax Assets Goodwill And Intangible Assets
DeferredTaxAssetsGoodwillAndIntangibleAssets
|
8229000 | |
CY2013Q4 | us-gaap |
Deferred Tax Assets Operating Loss Carryforwards
DeferredTaxAssetsOperatingLossCarryforwards
|
11505000 | |
CY2012Q4 | us-gaap |
Deferred Tax Assets Operating Loss Carryforwards
DeferredTaxAssetsOperatingLossCarryforwards
|
15482000 | |
CY2013Q4 | us-gaap |
Deferred Tax Assets Property Plant And Equipment
DeferredTaxAssetsPropertyPlantAndEquipment
|
4097000 | |
CY2012Q4 | us-gaap |
Deferred Tax Assets Property Plant And Equipment
DeferredTaxAssetsPropertyPlantAndEquipment
|
12999000 | |
CY2013Q4 | us-gaap |
Deferred Tax Assets Deferred Income
DeferredTaxAssetsDeferredIncome
|
1209000 | |
CY2012Q4 | us-gaap |
Deferred Tax Assets Deferred Income
DeferredTaxAssetsDeferredIncome
|
1700000 | |
CY2013Q4 | csgs |
Deferred Tax Assets Facility Abandonment
DeferredTaxAssetsFacilityAbandonment
|
189000 | |
CY2012Q4 | csgs |
Deferred Tax Assets Facility Abandonment
DeferredTaxAssetsFacilityAbandonment
|
606000 | |
CY2013Q4 | us-gaap |
Deferred Tax Assets Other
DeferredTaxAssetsOther
|
678000 | |
CY2012Q4 | us-gaap |
Deferred Tax Assets Other
DeferredTaxAssetsOther
|
44000 | |
CY2013Q4 | us-gaap |
Deferred Tax Assets Gross Noncurrent
DeferredTaxAssetsGrossNoncurrent
|
16726000 | |
CY2012Q4 | us-gaap |
Deferred Tax Assets Gross Noncurrent
DeferredTaxAssetsGrossNoncurrent
|
22602000 | |
CY2013Q4 | us-gaap |
Deferred Tax Assets Valuation Allowance Noncurrent
DeferredTaxAssetsValuationAllowanceNoncurrent
|
9279000 | |
CY2012Q4 | us-gaap |
Deferred Tax Assets Valuation Allowance Noncurrent
DeferredTaxAssetsValuationAllowanceNoncurrent
|
20006000 | |
CY2012Q4 | us-gaap |
Deferred Tax Liabilities Deferred Expense Capitalized Research And Development Costs
DeferredTaxLiabilitiesDeferredExpenseCapitalizedResearchAndDevelopmentCosts
|
-222000 | |
CY2013Q4 | us-gaap |
Deferred Tax Liabilities Deferred Expense Capitalized Software
DeferredTaxLiabilitiesDeferredExpenseCapitalizedSoftware
|
-88000 | |
CY2012Q4 | us-gaap |
Deferred Tax Liabilities Deferred Expense Capitalized Software
DeferredTaxLiabilitiesDeferredExpenseCapitalizedSoftware
|
-269000 | |
CY2013Q4 | us-gaap |
Deferred Tax Liabilities Goodwill And Intangible Assets Intangible Assets
DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsIntangibleAssets
|
4104000 | |
CY2012Q4 | us-gaap |
Deferred Tax Liabilities Goodwill And Intangible Assets Intangible Assets
DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsIntangibleAssets
|
-393000 | |
CY2013Q4 | us-gaap |
Deferred Tax Liabilities Goodwill And Intangible Assets Goodwill
DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsGoodwill
|
3846000 | |
CY2012Q4 | us-gaap |
Deferred Tax Liabilities Goodwill And Intangible Assets Goodwill
DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsGoodwill
|
4207000 | |
CY2013Q4 | csgs |
Deferred Tax Liabilities Operating Loss Carryforwards
DeferredTaxLiabilitiesOperatingLossCarryforwards
|
-27500000 | |
CY2012Q4 | csgs |
Deferred Tax Liabilities Operating Loss Carryforwards
DeferredTaxLiabilitiesOperatingLossCarryforwards
|
-25276000 | |
CY2013Q4 | us-gaap |
Deferred Tax Liabilities Property Plant And Equipment
DeferredTaxLiabilitiesPropertyPlantAndEquipment
|
4812000 | |
CY2012Q4 | us-gaap |
Deferred Tax Liabilities Property Plant And Equipment
DeferredTaxLiabilitiesPropertyPlantAndEquipment
|
13609000 | |
CY2013Q4 | csgs |
Deferred Tax Liabilities Convertible Debt Securities
DeferredTaxLiabilitiesConvertibleDebtSecurities
|
35116000 | |
CY2012Q4 | csgs |
Deferred Tax Liabilities Convertible Debt Securities
DeferredTaxLiabilitiesConvertibleDebtSecurities
|
37415000 | |
CY2013Q4 | us-gaap |
Deferred Tax Liabilities Tax Deferred Income
DeferredTaxLiabilitiesTaxDeferredIncome
|
-4470000 | |
CY2012Q4 | us-gaap |
Deferred Tax Liabilities Tax Deferred Income
DeferredTaxLiabilitiesTaxDeferredIncome
|
-4858000 | |
CY2013Q4 | csgs |
Deferred Tax Liabilities Contingent Payments
DeferredTaxLiabilitiesContingentPayments
|
-836000 | |
CY2012Q4 | csgs |
Deferred Tax Liabilities Contingent Payments
DeferredTaxLiabilitiesContingentPayments
|
-836000 | |
CY2013Q4 | csgs |
Deferred Tax Liabilities Facility Abandonment
DeferredTaxLiabilitiesFacilityAbandonment
|
-1892000 | |
CY2012Q4 | csgs |
Deferred Tax Liabilities Facility Abandonment
DeferredTaxLiabilitiesFacilityAbandonment
|
-1413000 | |
CY2013Q4 | us-gaap |
Deferred Tax Liabilities Other
DeferredTaxLiabilitiesOther
|
-7000 | |
CY2012Q4 | us-gaap |
Deferred Tax Liabilities Other
DeferredTaxLiabilitiesOther
|
-1740000 | |
CY2013Q4 | us-gaap |
Deferred Tax Liabilities Gross Noncurrent
DeferredTaxLiabilitiesGrossNoncurrent
|
13085000 | |
CY2012Q4 | us-gaap |
Deferred Tax Liabilities Gross Noncurrent
DeferredTaxLiabilitiesGrossNoncurrent
|
20224000 | |
CY2013Q4 | csgs |
Deferred Income Tax Liabilities Valuation Allowance
DeferredIncomeTaxLiabilitiesValuationAllowance
|
7189000 | |
CY2012Q4 | csgs |
Deferred Income Tax Liabilities Valuation Allowance
DeferredIncomeTaxLiabilitiesValuationAllowance
|
1450000 | |
CY2012Q4 | us-gaap |
Unrecognized Tax Benefits
UnrecognizedTaxBenefits
|
4029000 | |
CY2011Q4 | us-gaap |
Unrecognized Tax Benefits
UnrecognizedTaxBenefits
|
4114000 | |
CY2010Q4 | us-gaap |
Unrecognized Tax Benefits
UnrecognizedTaxBenefits
|
954000 | |
CY2013 | us-gaap |
Unrecognized Tax Benefits Increases Resulting From Current Period Tax Positions
UnrecognizedTaxBenefitsIncreasesResultingFromCurrentPeriodTaxPositions
|
1292000 | |
CY2012 | us-gaap |
Unrecognized Tax Benefits Increases Resulting From Current Period Tax Positions
UnrecognizedTaxBenefitsIncreasesResultingFromCurrentPeriodTaxPositions
|
276000 | |
CY2013 | us-gaap |
Unrecognized Tax Benefits Increases Resulting From Prior Period Tax Positions
UnrecognizedTaxBenefitsIncreasesResultingFromPriorPeriodTaxPositions
|
4597000 | |
CY2012 | us-gaap |
Unrecognized Tax Benefits Increases Resulting From Prior Period Tax Positions
UnrecognizedTaxBenefitsIncreasesResultingFromPriorPeriodTaxPositions
|
933000 | |
CY2011 | us-gaap |
Unrecognized Tax Benefits Increases Resulting From Prior Period Tax Positions
UnrecognizedTaxBenefitsIncreasesResultingFromPriorPeriodTaxPositions
|
3249000 | |
CY2013 | us-gaap |
Unrecognized Tax Benefits Decreases Resulting From Prior Period Tax Positions
UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions
|
401000 | |
CY2012 | us-gaap |
Unrecognized Tax Benefits Decreases Resulting From Prior Period Tax Positions
UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions
|
764000 | |
CY2011 | us-gaap |
Unrecognized Tax Benefits Decreases Resulting From Prior Period Tax Positions
UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions
|
89000 | |
CY2012 | us-gaap |
Unrecognized Tax Benefits Reductions Resulting From Lapse Of Applicable Statute Of Limitations
UnrecognizedTaxBenefitsReductionsResultingFromLapseOfApplicableStatuteOfLimitations
|
530000 | |
CY2013Q4 | us-gaap |
Unrecognized Tax Benefits
UnrecognizedTaxBenefits
|
9517000 | |
CY2012 | csgs |
Deferred State Income Tax Provision Impact Of State Income Tax Law Change
DeferredStateIncomeTaxProvisionImpactOfStateIncomeTaxLawChange
|
-3100000 | |
CY2012Q4 | us-gaap |
Undistributed Earnings Of Foreign Subsidiaries
UndistributedEarningsOfForeignSubsidiaries
|
32000000 | |
CY2013 | csgs |
Deferred Income Tax Assets Benefits Percentage
DeferredIncomeTaxAssetsBenefitsPercentage
|
1.00 | |
CY2013Q4 | us-gaap |
Deferred Tax Assets State Taxes
DeferredTaxAssetsStateTaxes
|
2100000 | |
CY2013Q4 | csgs |
Deferred Tax Assets Foreign Taxes
DeferredTaxAssetsForeignTaxes
|
33200000 | |
CY2013Q4 | csgs |
Deferred Tax Assets State Income Tax Jurisdictions Valuation Allowance
DeferredTaxAssetsStateIncomeTaxJurisdictionsValuationAllowance
|
1800000 | |
CY2013Q4 | csgs |
Deferred Tax Assets Foreign Income Tax Jurisdictions Valuation Allowance
DeferredTaxAssetsForeignIncomeTaxJurisdictionsValuationAllowance
|
15900000 | |
CY2012 | csgs |
Tax Payments For Repurchase Of Securities Related To Deferred Income Tax Liabilities
TaxPaymentsForRepurchaseOfSecuritiesRelatedToDeferredIncomeTaxLiabilities
|
29000000 | |
CY2011Q3 | csgs |
Tax Payments For Repurchase Of Securities Related To Deferred Income Tax Liabilities
TaxPaymentsForRepurchaseOfSecuritiesRelatedToDeferredIncomeTaxLiabilities
|
6000000 | |
CY2011Q4 | csgs |
Tax Payments For Repurchase Of Securities Related To Deferred Income Tax Liabilities
TaxPaymentsForRepurchaseOfSecuritiesRelatedToDeferredIncomeTaxLiabilities
|
6000000 | |
CY2012 | csgs |
Payment Period Of Deferred Tax Liabilities Related To Convertible Debt
PaymentPeriodOfDeferredTaxLiabilitiesRelatedToConvertibleDebt
|
P5Y | |
CY2013Q4 | us-gaap |
Unrecognized Tax Benefits Interest On Income Taxes Accrued
UnrecognizedTaxBenefitsInterestOnIncomeTaxesAccrued
|
300000 | |
CY2012Q4 | us-gaap |
Unrecognized Tax Benefits Interest On Income Taxes Accrued
UnrecognizedTaxBenefitsInterestOnIncomeTaxesAccrued
|
200000 | |
CY2011Q4 | us-gaap |
Unrecognized Tax Benefits Interest On Income Taxes Accrued
UnrecognizedTaxBenefitsInterestOnIncomeTaxesAccrued
|
100000 | |
CY2013 | us-gaap |
Effective Income Tax Rate Reconciliation At Federal Statutory Income Tax Rate
EffectiveIncomeTaxRateReconciliationAtFederalStatutoryIncomeTaxRate
|
0.35 | |
CY2013 | csgs |
Prior Year Research And Development Tax Credits Recorded In Current Year
PriorYearResearchAndDevelopmentTaxCreditsRecordedInCurrentYear
|
6000000 | |
CY2013 | csgs |
Prior Period Research And Development Tax Credits
PriorPeriodResearchAndDevelopmentTaxCredits
|
5000000 | |
CY2013 | csgs |
Reduction In Provision Of Valuation Allowance
ReductionInProvisionOfValuationAllowance
|
6000000 | |
CY2013 | us-gaap |
Defined Contribution Plan Maximum Annual Contributions Per Employee Percent
DefinedContributionPlanMaximumAnnualContributionsPerEmployeePercent
|
1.00 | |
CY2013 | csgs |
Noncancellable Facility Operating Leases Term Of Expiration
NoncancellableFacilityOperatingLeasesTermOfExpiration
|
2024-09 | |
CY2013 | csgs |
Operating Equipment Leases Term Of Expiration
OperatingEquipmentLeasesTermOfExpiration
|
2016-03 | |
CY2013Q4 | us-gaap |
Operating Leases Future Minimum Payments Due Current
OperatingLeasesFutureMinimumPaymentsDueCurrent
|
15500000 | |
CY2013Q4 | us-gaap |
Operating Leases Future Minimum Payments Due In Two Years
OperatingLeasesFutureMinimumPaymentsDueInTwoYears
|
13500000 | |
CY2013Q4 | us-gaap |
Operating Leases Future Minimum Payments Due In Three Years
OperatingLeasesFutureMinimumPaymentsDueInThreeYears
|
11200000 | |
CY2013Q4 | us-gaap |
Operating Leases Future Minimum Payments Due In Four Years
OperatingLeasesFutureMinimumPaymentsDueInFourYears
|
10500000 | |
CY2013Q4 | us-gaap |
Operating Leases Future Minimum Payments Due In Five Years
OperatingLeasesFutureMinimumPaymentsDueInFiveYears
|
9700000 | |
CY2013Q4 | us-gaap |
Operating Leases Future Minimum Payments Due Thereafter
OperatingLeasesFutureMinimumPaymentsDueThereafter
|
29000000 | |
CY2013 | us-gaap |
Lease And Rental Expense
LeaseAndRentalExpense
|
20000000 | |
CY2012 | us-gaap |
Lease And Rental Expense
LeaseAndRentalExpense
|
18300000 | |
CY2011 | us-gaap |
Lease And Rental Expense
LeaseAndRentalExpense
|
17300000 | |
CY2013 | csgs |
Service Agreement To Provide Data Center Services Expiry Date
ServiceAgreementToProvideDataCenterServicesExpiryDate
|
2017-06-30 | |
CY2013 | csgs |
Warranty Period
WarrantyPeriod
|
P90D | |
CY2013 | us-gaap |
Stock Repurchased During Period Shares
StockRepurchasedDuringPeriodShares
|
500000 | |
CY2012 | us-gaap |
Stock Repurchased During Period Shares
StockRepurchasedDuringPeriodShares
|
823000 | |
CY2011 | us-gaap |
Stock Repurchased During Period Shares
StockRepurchasedDuringPeriodShares
|
750000 | |
CY2010 | us-gaap |
Stock Repurchased During Period Shares
StockRepurchasedDuringPeriodShares
|
1500000 | |
us-gaap |
Stock Repurchased During Period Shares
StockRepurchasedDuringPeriodShares
|
29296000 | ||
us-gaap |
Stock Repurchased During Period Shares
StockRepurchasedDuringPeriodShares
|
32869000 | ||
CY2013 | us-gaap |
Stock Repurchased During Period Value
StockRepurchasedDuringPeriodValue
|
10129000 | |
CY2012 | us-gaap |
Stock Repurchased During Period Value
StockRepurchasedDuringPeriodValue
|
13349000 | |
CY2011 | us-gaap |
Stock Repurchased During Period Value
StockRepurchasedDuringPeriodValue
|
9930000 | |
CY2010 | us-gaap |
Stock Repurchased During Period Value
StockRepurchasedDuringPeriodValue
|
29340000 | |
us-gaap |
Stock Repurchased During Period Value
StockRepurchasedDuringPeriodValue
|
704222000 | ||
us-gaap |
Stock Repurchased During Period Value
StockRepurchasedDuringPeriodValue
|
766970000 | ||
CY2013 | us-gaap |
Treasury Stock Acquired Average Cost Per Share
TreasuryStockAcquiredAverageCostPerShare
|
20.23 | |
CY2012 | us-gaap |
Treasury Stock Acquired Average Cost Per Share
TreasuryStockAcquiredAverageCostPerShare
|
16.23 | |
CY2011 | us-gaap |
Treasury Stock Acquired Average Cost Per Share
TreasuryStockAcquiredAverageCostPerShare
|
13.24 | |
CY2010 | us-gaap |
Treasury Stock Acquired Average Cost Per Share
TreasuryStockAcquiredAverageCostPerShare
|
19.56 | |
us-gaap |
Treasury Stock Acquired Average Cost Per Share
TreasuryStockAcquiredAverageCostPerShare
|
24.04 | ||
us-gaap |
Treasury Stock Acquired Average Cost Per Share
TreasuryStockAcquiredAverageCostPerShare
|
23.33 | ||
CY2013Q4 | us-gaap |
Stock Repurchase Program Remaining Number Of Shares Authorized To Be Repurchased
StockRepurchaseProgramRemainingNumberOfSharesAuthorizedToBeRepurchased
|
2100000 | |
CY2013 | us-gaap |
Shares Paid For Tax Withholding For Share Based Compensation
SharesPaidForTaxWithholdingForShareBasedCompensation
|
264000 | |
CY2012 | us-gaap |
Shares Paid For Tax Withholding For Share Based Compensation
SharesPaidForTaxWithholdingForShareBasedCompensation
|
197000 | |
CY2011 | us-gaap |
Shares Paid For Tax Withholding For Share Based Compensation
SharesPaidForTaxWithholdingForShareBasedCompensation
|
232000 | |
CY2013 | us-gaap |
Payments Related To Tax Withholding For Share Based Compensation
PaymentsRelatedToTaxWithholdingForShareBasedCompensation
|
5400000 | |
CY2012 | us-gaap |
Payments Related To Tax Withholding For Share Based Compensation
PaymentsRelatedToTaxWithholdingForShareBasedCompensation
|
3200000 | |
CY2011 | us-gaap |
Payments Related To Tax Withholding For Share Based Compensation
PaymentsRelatedToTaxWithholdingForShareBasedCompensation
|
4400000 | |
CY2013Q4 | us-gaap |
Debt Instrument Convertible Carrying Amount Of The Equity Component
DebtInstrumentConvertibleCarryingAmountOfTheEquityComponent
|
22900000 | |
CY2013 | us-gaap |
Dividends Common Stock Cash
DividendsCommonStockCash
|
15200000 | |
CY2013 | us-gaap |
Payments Of Dividends Common Stock
PaymentsOfDividendsCommonStock
|
14500000 | |
CY2012Q4 | us-gaap |
Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Number
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedNumber
|
1956000 | |
CY2013 | us-gaap |
Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Grants In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriod
|
955000 | |
CY2013 | us-gaap |
Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Forfeited In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsForfeitedInPeriod
|
197000 | |
CY2013 | us-gaap |
Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriod
|
792000 | |
CY2013Q4 | us-gaap |
Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Number
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedNumber
|
1922000 | |
CY2012Q4 | us-gaap |
Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedWeightedAverageGrantDateFairValue
|
17.63 | |
CY2013 | us-gaap |
Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Grants In Period Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriodWeightedAverageGrantDateFairValue
|
19.75 | |
CY2013 | us-gaap |
Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Forfeitures Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsForfeituresWeightedAverageGrantDateFairValue
|
18.37 | |
CY2013 | us-gaap |
Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriodWeightedAverageGrantDateFairValue
|
17.74 | |
CY2013Q4 | us-gaap |
Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedWeightedAverageGrantDateFairValue
|
18.57 | |
CY2012 | us-gaap |
Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Grants In Period Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriodWeightedAverageGrantDateFairValue
|
16.58 | |
CY2011 | us-gaap |
Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Grants In Period Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriodWeightedAverageGrantDateFairValue
|
18.87 | |
CY2013 | us-gaap |
Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period Total Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriodTotalFairValue
|
16200000 | |
CY2012 | us-gaap |
Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period Total Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriodTotalFairValue
|
10600000 | |
CY2011 | us-gaap |
Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period Total Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriodTotalFairValue
|
13500000 | |
CY2013Q4 | us-gaap |
Employee Service Share Based Compensation Nonvested Awards Total Compensation Cost Not Yet Recognized
EmployeeServiceShareBasedCompensationNonvestedAwardsTotalCompensationCostNotYetRecognized
|
23800000 | |
CY2013 | us-gaap |
Employee Service Share Based Compensation Nonvested Awards Total Compensation Cost Not Yet Recognized Period For Recognition1
EmployeeServiceShareBasedCompensationNonvestedAwardsTotalCompensationCostNotYetRecognizedPeriodForRecognition1
|
P2Y4M24D | |
CY2013 | us-gaap |
Employee Service Share Based Compensation Tax Benefit From Compensation Expense
EmployeeServiceShareBasedCompensationTaxBenefitFromCompensationExpense
|
4600000 | |
CY2012 | us-gaap |
Employee Service Share Based Compensation Tax Benefit From Compensation Expense
EmployeeServiceShareBasedCompensationTaxBenefitFromCompensationExpense
|
4600000 | |
CY2011 | us-gaap |
Employee Service Share Based Compensation Tax Benefit From Compensation Expense
EmployeeServiceShareBasedCompensationTaxBenefitFromCompensationExpense
|
4400000 | |
CY2013 | us-gaap |
Employee Service Share Based Compensation Tax Benefit Realized From Exercise Of Stock Options
EmployeeServiceShareBasedCompensationTaxBenefitRealizedFromExerciseOfStockOptions
|
5400000 | |
CY2012 | us-gaap |
Employee Service Share Based Compensation Tax Benefit Realized From Exercise Of Stock Options
EmployeeServiceShareBasedCompensationTaxBenefitRealizedFromExerciseOfStockOptions
|
4000000 | |
CY2011 | us-gaap |
Employee Service Share Based Compensation Tax Benefit Realized From Exercise Of Stock Options
EmployeeServiceShareBasedCompensationTaxBenefitRealizedFromExerciseOfStockOptions
|
5100000 | |
CY2013Q1 | us-gaap |
Revenues
Revenues
|
180632000 | |
CY2013Q2 | us-gaap |
Revenues
Revenues
|
186107000 | |
CY2013Q3 | us-gaap |
Revenues
Revenues
|
186180000 | |
CY2013Q4 | us-gaap |
Revenues
Revenues
|
194549000 | |
CY2013Q1 | us-gaap |
Cost Of Goods And Services Sold
CostOfGoodsAndServicesSold
|
93354000 | |
CY2013Q2 | us-gaap |
Cost Of Goods And Services Sold
CostOfGoodsAndServicesSold
|
94758000 | |
CY2013Q3 | us-gaap |
Cost Of Goods And Services Sold
CostOfGoodsAndServicesSold
|
94898000 | |
CY2013Q4 | us-gaap |
Cost Of Goods And Services Sold
CostOfGoodsAndServicesSold
|
94155000 | |
CY2013Q1 | us-gaap |
Operating Income Loss
OperatingIncomeLoss
|
18035000 | |
CY2013Q2 | us-gaap |
Operating Income Loss
OperatingIncomeLoss
|
21681000 | |
CY2013Q3 | us-gaap |
Operating Income Loss
OperatingIncomeLoss
|
20553000 | |
CY2013Q4 | us-gaap |
Operating Income Loss
OperatingIncomeLoss
|
16435000 | |
CY2013Q1 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
|
13544000 | |
CY2013Q2 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
|
18862000 | |
CY2013Q3 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
|
16631000 | |
CY2013Q4 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
|
12482000 | |
CY2013Q1 | us-gaap |
Income Tax Expense Benefit
IncomeTaxExpenseBenefit
|
-1354000 | |
CY2013Q2 | us-gaap |
Income Tax Expense Benefit
IncomeTaxExpenseBenefit
|
6790000 | |
CY2013Q3 | us-gaap |
Income Tax Expense Benefit
IncomeTaxExpenseBenefit
|
1331000 | |
CY2013Q4 | us-gaap |
Income Tax Expense Benefit
IncomeTaxExpenseBenefit
|
3401000 | |
CY2013Q1 | us-gaap |
Net Income Loss
NetIncomeLoss
|
14898000 | |
CY2013Q2 | us-gaap |
Net Income Loss
NetIncomeLoss
|
12072000 | |
CY2013Q3 | us-gaap |
Net Income Loss
NetIncomeLoss
|
15300000 | |
CY2013Q4 | us-gaap |
Net Income Loss
NetIncomeLoss
|
9081000 | |
CY2013Q1 | us-gaap |
Earnings Per Share Basic
EarningsPerShareBasic
|
0.46 | |
CY2013Q2 | us-gaap |
Earnings Per Share Basic
EarningsPerShareBasic
|
0.38 | |
CY2013Q3 | us-gaap |
Earnings Per Share Basic
EarningsPerShareBasic
|
0.48 | |
CY2013Q4 | us-gaap |
Earnings Per Share Basic
EarningsPerShareBasic
|
0.28 | |
CY2013Q1 | us-gaap |
Earnings Per Share Diluted
EarningsPerShareDiluted
|
0.46 | |
CY2013Q2 | us-gaap |
Earnings Per Share Diluted
EarningsPerShareDiluted
|
0.37 | |
CY2013Q3 | us-gaap |
Earnings Per Share Diluted
EarningsPerShareDiluted
|
0.47 | |
CY2013Q4 | us-gaap |
Earnings Per Share Diluted
EarningsPerShareDiluted
|
0.27 | |
CY2012Q1 | us-gaap |
Revenues
Revenues
|
185007000 | |
CY2012Q2 | us-gaap |
Revenues
Revenues
|
183851000 | |
CY2012Q3 | us-gaap |
Revenues
Revenues
|
190001000 | |
CY2012Q4 | us-gaap |
Revenues
Revenues
|
198007000 | |
CY2012Q1 | us-gaap |
Cost Of Goods And Services Sold
CostOfGoodsAndServicesSold
|
89969000 | |
CY2012Q2 | us-gaap |
Cost Of Goods And Services Sold
CostOfGoodsAndServicesSold
|
92520000 | |
CY2012Q3 | us-gaap |
Cost Of Goods And Services Sold
CostOfGoodsAndServicesSold
|
100411000 | |
CY2012Q4 | us-gaap |
Cost Of Goods And Services Sold
CostOfGoodsAndServicesSold
|
100916000 | |
CY2012Q1 | us-gaap |
Operating Income Loss
OperatingIncomeLoss
|
28952000 | |
CY2012Q2 | us-gaap |
Operating Income Loss
OperatingIncomeLoss
|
23745000 | |
CY2012Q3 | us-gaap |
Operating Income Loss
OperatingIncomeLoss
|
21728000 | |
CY2012Q4 | us-gaap |
Operating Income Loss
OperatingIncomeLoss
|
22149000 | |
CY2012Q1 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
|
23612000 | |
CY2012Q2 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
|
18842000 | |
CY2012Q3 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
|
17114000 | |
CY2012Q4 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
|
17656000 | |
CY2012Q1 | us-gaap |
Income Tax Expense Benefit
IncomeTaxExpenseBenefit
|
11806000 | |
CY2012Q2 | us-gaap |
Income Tax Expense Benefit
IncomeTaxExpenseBenefit
|
6972000 | |
CY2012Q3 | us-gaap |
Income Tax Expense Benefit
IncomeTaxExpenseBenefit
|
7701000 | |
CY2012Q4 | us-gaap |
Income Tax Expense Benefit
IncomeTaxExpenseBenefit
|
1866000 | |
CY2012Q1 | us-gaap |
Net Income Loss
NetIncomeLoss
|
11806000 | |
CY2012Q2 | us-gaap |
Net Income Loss
NetIncomeLoss
|
11870000 | |
CY2012Q3 | us-gaap |
Net Income Loss
NetIncomeLoss
|
9413000 | |
CY2012Q4 | us-gaap |
Net Income Loss
NetIncomeLoss
|
15790000 | |
CY2012Q1 | us-gaap |
Earnings Per Share Basic
EarningsPerShareBasic
|
0.36 | |
CY2012Q2 | us-gaap |
Earnings Per Share Basic
EarningsPerShareBasic
|
0.37 | |
CY2012Q3 | us-gaap |
Earnings Per Share Basic
EarningsPerShareBasic
|
0.29 | |
CY2012Q4 | us-gaap |
Earnings Per Share Basic
EarningsPerShareBasic
|
0.49 | |
CY2012Q1 | us-gaap |
Earnings Per Share Diluted
EarningsPerShareDiluted
|
0.36 | |
CY2012Q2 | us-gaap |
Earnings Per Share Diluted
EarningsPerShareDiluted
|
0.37 | |
CY2012Q3 | us-gaap |
Earnings Per Share Diluted
EarningsPerShareDiluted
|
0.29 | |
CY2012Q4 | us-gaap |
Earnings Per Share Diluted
EarningsPerShareDiluted
|
0.48 | |
CY2013Q1 | us-gaap |
Restructuring Charges
RestructuringCharges
|
900000 | |
CY2013Q4 | us-gaap |
Restructuring Charges
RestructuringCharges
|
11500000 | |
CY2013Q1 | csgs |
Impact Of Restructuring Charges On Earnings Per Share Diluted
ImpactOfRestructuringChargesOnEarningsPerShareDiluted
|
0.03 | |
CY2013Q4 | csgs |
Impact Of Restructuring Charges On Earnings Per Share Diluted
ImpactOfRestructuringChargesOnEarningsPerShareDiluted
|
0.25 | |
CY2013Q3 | us-gaap |
Disposal Group Including Discontinued Operation Revenue
DisposalGroupIncludingDiscontinuedOperationRevenue
|
3000000 | |
CY2013Q4 | us-gaap |
Disposal Group Including Discontinued Operation Revenue
DisposalGroupIncludingDiscontinuedOperationRevenue
|
3000000 | |
CY2013Q1 | us-gaap |
Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
|
-0.10 | |
CY2013Q2 | us-gaap |
Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
|
0.36 | |
CY2013Q3 | us-gaap |
Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
|
0.08 | |
CY2013Q4 | us-gaap |
Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
|
0.27 | |
CY2013Q1 | us-gaap |
Income Tax Reconciliation Tax Credits
IncomeTaxReconciliationTaxCredits
|
6000000 | |
CY2013Q3 | us-gaap |
Income Tax Reconciliation Tax Credits
IncomeTaxReconciliationTaxCredits
|
6000000 | |
CY2013Q4 | us-gaap |
Income Tax Reconciliation Tax Credits
IncomeTaxReconciliationTaxCredits
|
2000000 | |
CY2012Q1 | us-gaap |
Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
|
0.50 | |
CY2012Q2 | us-gaap |
Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
|
0.37 | |
CY2012Q3 | us-gaap |
Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
|
0.45 | |
CY2012Q4 | us-gaap |
Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
|
0.11 | |
CY2012Q2 | us-gaap |
Business Acquisition Cost Of Acquired Entity Transaction Costs
BusinessAcquisitionCostOfAcquiredEntityTransactionCosts
|
300000 | |
CY2012Q2 | csgs |
Impact Of Acquisition Related Charges On Earnings Per Share Diluted
ImpactOfAcquisitionRelatedChargesOnEarningsPerShareDiluted
|
0.01 | |
CY2012Q1 | us-gaap |
Restructuring Charges
RestructuringCharges
|
700000 | |
CY2012Q1 | csgs |
Impact Of Restructuring Charges On Earnings Per Share Diluted
ImpactOfRestructuringChargesOnEarningsPerShareDiluted
|
0.01 |