2013 Q4 Form 10-K Financial Statement

#000156459014000442 Filed on February 28, 2014

View on sec.gov

Income Statement

Concept 2013 Q4 2013 Q3 2013
Revenue $194.5M $186.2M $747.5M
YoY Change -1.75% -2.01% -1.24%
Cost Of Revenue $94.16M $94.90M $377.2M
YoY Change -6.7% -5.49% -1.73%
Gross Profit $100.4M $91.28M $370.3M
YoY Change 3.4% 1.89% -0.74%
Gross Profit Margin 51.6% 49.03% 49.54%
Selling, General & Admin $41.90M $38.44M $152.6M
YoY Change 6.35% 13.19% 9.92%
% of Gross Profit 41.74% 42.12% 41.2%
Research & Development $26.30M $27.60M $110.0M
YoY Change -8.36% -3.25% -2.59%
% of Gross Profit 26.2% 30.24% 29.71%
Depreciation & Amortization $13.60M $4.609M $18.63M
YoY Change -15.53% -14.22% -16.39%
% of Gross Profit 13.55% 5.05% 5.03%
Operating Expenses $72.40M $165.6M $670.8M
YoY Change -1.36% -1.57% 1.59%
Operating Profit $16.44M $20.55M $76.70M
YoY Change -25.8% -5.41% -20.57%
Interest Expense -$4.100M $2.615M $11.62M
YoY Change -16.33% -149.34% -27.29%
% of Operating Profit -24.95% 12.72% 15.15%
Other Income/Expense, Net $100.0K -$3.922M -$15.19M
YoY Change -75.0% -15.0% -21.52%
Pretax Income $12.48M $16.63M $61.52M
YoY Change -29.3% -2.82% -40.8%
Income Tax $3.401M $1.331M $10.17M
% Of Pretax Income 27.25% 8.0% 16.53%
Net Earnings $9.081M $15.30M $45.27M
YoY Change -42.49% 62.54% -7.39%
Net Earnings / Revenue 4.67% 8.22% 6.06%
Basic Earnings Per Share $0.28 $0.48 $1.41
Diluted Earnings Per Share $0.27 $0.47 $1.38
COMMON SHARES
Basic Shares Outstanding 32.08M 32.12M
Diluted Shares Outstanding 32.66M 32.87M

Balance Sheet

Concept 2013 Q4 2013 Q3 2013
SHORT-TERM ASSETS
Cash & Short-Term Investments $210.8M $193.9M $210.8M
YoY Change 24.51% 4.92% 24.51%
Cash & Equivalents $82.69M $92.70M $82.70M
Short-Term Investments $128.2M $101.2M $128.2M
Other Short-Term Assets $28.76M $42.00M $43.80M
YoY Change 31.24% 10.82% -0.9%
Inventory
Prepaid Expenses
Receivables $178.5M $216.1M $216.9M
Other Receivables $3.800M $5.900M $3.800M
Total Short-Term Assets $475.4M $457.9M $475.4M
YoY Change 7.95% 6.27% 7.95%
LONG-TERM ASSETS
Property, Plant & Equipment $35.06M $34.70M $35.10M
YoY Change -11.08% -9.16% -10.91%
Goodwill $233.6M
YoY Change 0.1%
Intangibles
YoY Change
Long-Term Investments
YoY Change
Other Assets $16.81M $21.50M $24.30M
YoY Change 3.59% 39.61% 29.26%
Total Long-Term Assets $393.6M $392.0M $393.6M
YoY Change -3.19% -3.19% -3.17%
TOTAL ASSETS
Total Short-Term Assets $475.4M $457.9M $475.4M
Total Long-Term Assets $393.6M $392.0M $393.6M
Total Assets $869.0M $849.9M $869.0M
YoY Change 2.6% 1.69% 2.61%
SHORT-TERM LIABILITIES
YoY Change
Accounts Payable $33.38M $33.20M $33.40M
YoY Change 9.53% 0.3% 9.51%
Accrued Expenses $58.40M $48.60M $58.40M
YoY Change -4.42% 7.05% -4.42%
Deferred Revenue
YoY Change
Short-Term Debt $0.00 $0.00 $0.00
YoY Change
Long-Term Debt Due $15.00M $15.00M $15.00M
YoY Change 0.0% -26.83% 0.0%
Total Short-Term Liabilities $206.8M $197.6M $206.8M
YoY Change -2.33% -4.36% -2.31%
LONG-TERM LIABILITIES
Long-Term Debt $250.1M $252.4M $250.1M
YoY Change -3.72% -6.83% -3.7%
Other Long-Term Liabilities $14.62M $26.90M $25.70M
YoY Change -25.15% -8.81% -5.51%
Total Long-Term Liabilities $296.1M $279.3M $275.8M
YoY Change -4.05% -7.02% -3.87%
TOTAL LIABILITIES
Total Short-Term Liabilities $206.8M $197.6M $206.8M
Total Long-Term Liabilities $296.1M $279.3M $275.8M
Total Liabilities $502.9M $495.3M $502.9M
YoY Change -3.35% -6.25% -3.34%
SHAREHOLDERS EQUITY
Retained Earnings $629.0M
YoY Change 6.1%
Common Stock $658.0K
YoY Change 0.77%
Preferred Stock
YoY Change
Treasury Stock (at cost) $738.4M
YoY Change 1.39%
Treasury Stock Shares $32.03M
Shareholders Equity $358.3M $354.5M $366.1M
YoY Change
Total Liabilities & Shareholders Equity $869.0M $849.9M $869.0M
YoY Change 2.6% 1.69% 2.61%

Cashflow Statement

Concept 2013 Q4 2013 Q3 2013
OPERATING ACTIVITIES
Net Income $9.081M $15.30M $45.27M
YoY Change -42.49% 62.54% -7.39%
Depreciation, Depletion And Amortization $13.60M $4.609M $18.63M
YoY Change -15.53% -14.22% -16.39%
Cash From Operating Activities $40.00M $25.30M $126.6M
YoY Change 110.53% 7.2% -0.63%
INVESTING ACTIVITIES
Capital Expenditures -$12.90M -$9.400M $30.08M
YoY Change -2.27% 14.63% -9.47%
Acquisitions $2.926M
YoY Change -84.67%
Other Investing Activities -$27.50M -$7.300M -$92.30M
YoY Change 150.0% -68.8% 117.69%
Cash From Investing Activities -$40.40M -$16.60M -$129.5M
YoY Change 68.33% -47.63% 61.36%
FINANCING ACTIVITIES
Cash Dividend Paid $14.45M
YoY Change
Common Stock Issuance & Retirement, Net $13.89M
YoY Change -5.29%
Debt Paid & Issued, Net $15.00M
YoY Change -92.11%
Cash From Financing Activities -9.400M -13.20M -45.39M
YoY Change -55.87% 83.33% -22.28%
NET CHANGE
Cash From Operating Activities 40.00M 25.30M 126.6M
Cash From Investing Activities -40.40M -16.60M -129.5M
Cash From Financing Activities -9.400M -13.20M -45.39M
Net Change In Cash -9.800M -4.500M -48.20M
YoY Change -62.74% -70.59% 331.16%
FREE CASH FLOW
Cash From Operating Activities $40.00M $25.30M $126.6M
Capital Expenditures -$12.90M -$9.400M $30.08M
Free Cash Flow $52.90M $34.70M $96.56M
YoY Change 64.29% 9.12% 2.48%

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CY2012 us-gaap Other Comprehensive Income Finalization Of Pension And Non Pension Postretirement Plan Valuation Tax
OtherComprehensiveIncomeFinalizationOfPensionAndNonPensionPostretirementPlanValuationTax
0
CY2013 us-gaap Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Tax
OtherComprehensiveIncomeUnrealizedGainLossOnDerivativesArisingDuringPeriodTax
724000
CY2013 us-gaap Other Comprehensive Income Unrealized Holding Gain Loss On Securities Arising During Period Net Of Tax
OtherComprehensiveIncomeUnrealizedHoldingGainLossOnSecuritiesArisingDuringPeriodNetOfTax
38000
CY2013 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
32873000
CY2011 us-gaap Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Tax
OtherComprehensiveIncomeUnrealizedGainLossOnDerivativesArisingDuringPeriodTax
-387000
CY2011 us-gaap Other Comprehensive Income Loss Reclassification Adjustment From Aoci On Derivatives Tax
OtherComprehensiveIncomeLossReclassificationAdjustmentFromAOCIOnDerivativesTax
41000
CY2013 us-gaap Deferred Income Tax Expense Benefit
DeferredIncomeTaxExpenseBenefit
-1764000
CY2012 us-gaap Gain Loss On Investments
GainLossOnInvestments
107000
CY2013Q4 us-gaap Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
AccumulatedOtherComprehensiveIncomeLossCumulativeChangesInNetGainLossFromCashFlowHedgesEffectNetOfTax
-98000
CY2012Q4 csgs Software Net
SoftwareNet
38372000
CY2013Q4 csgs Client Contracts Net
ClientContractsNet
55191000
CY2013Q4 us-gaap Liabilities And Stockholders Equity
LiabilitiesAndStockholdersEquity
868980000
CY2012Q4 us-gaap Liabilities And Stockholders Equity
LiabilitiesAndStockholdersEquity
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CY2013Q4 us-gaap Allowance For Doubtful Accounts Receivable Current
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2359000
CY2012Q4 us-gaap Allowance For Doubtful Accounts Receivable Current
AllowanceForDoubtfulAccountsReceivableCurrent
3147000
CY2013Q4 us-gaap Accumulated Depreciation Depletion And Amortization Property Plant And Equipment
AccumulatedDepreciationDepletionAndAmortizationPropertyPlantAndEquipment
129522000
CY2012Q4 us-gaap Accumulated Depreciation Depletion And Amortization Property Plant And Equipment
AccumulatedDepreciationDepletionAndAmortizationPropertyPlantAndEquipment
120643000
CY2013Q4 csgs Software Accumulated Amortization
SoftwareAccumulatedAmortization
77504000
CY2012Q4 csgs Software Accumulated Amortization
SoftwareAccumulatedAmortization
68496000
CY2013Q4 csgs Client Contract Accumulated Amortization
ClientContractAccumulatedAmortization
75382000
CY2012Q4 csgs Client Contracts Net
ClientContractsNet
75303000
CY2013Q4 us-gaap Long Term Debt Current
LongTermDebtCurrent
15000000
CY2012Q4 us-gaap Long Term Debt Current
LongTermDebtCurrent
15000000
CY2012Q4 us-gaap Other Liabilities Current
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21562000
CY2013Q4 us-gaap Additional Paid In Capital
AdditionalPaidInCapital
473190000
CY2012Q4 us-gaap Additional Paid In Capital
AdditionalPaidInCapital
461497000
CY2013Q4 us-gaap Accumulated Other Comprehensive Income Loss Defined Benefit Pension And Other Postretirement Plans Net Of Tax
AccumulatedOtherComprehensiveIncomeLossDefinedBenefitPensionAndOtherPostretirementPlansNetOfTax
0
CY2012Q4 us-gaap Accumulated Other Comprehensive Income Loss Defined Benefit Pension And Other Postretirement Plans Net Of Tax
AccumulatedOtherComprehensiveIncomeLossDefinedBenefitPensionAndOtherPostretirementPlansNetOfTax
1761000
CY2012Q4 us-gaap Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
AccumulatedOtherComprehensiveIncomeLossCumulativeChangesInNetGainLossFromCashFlowHedgesEffectNetOfTax
-658000
CY2013Q4 us-gaap Accumulated Other Comprehensive Income Loss Foreign Currency Translation Adjustment Net Of Tax
AccumulatedOtherComprehensiveIncomeLossForeignCurrencyTranslationAdjustmentNetOfTax
1674000
CY2012Q4 us-gaap Accumulated Other Comprehensive Income Loss Foreign Currency Translation Adjustment Net Of Tax
AccumulatedOtherComprehensiveIncomeLossForeignCurrencyTranslationAdjustmentNetOfTax
2274000
CY2013Q4 us-gaap Retained Earnings Accumulated Deficit
RetainedEarningsAccumulatedDeficit
629011000
CY2012Q4 us-gaap Retained Earnings Accumulated Deficit
RetainedEarningsAccumulatedDeficit
592874000
CY2013Q4 us-gaap Stockholders Equity
StockholdersEquity
366104000
CY2012Q4 us-gaap Stockholders Equity
StockholdersEquity
326639000
CY2012Q4 csgs Client Contract Accumulated Amortization
ClientContractAccumulatedAmortization
182182000
CY2013Q4 us-gaap Debt Instrument Unamortized Discount
DebtInstrumentUnamortizedDiscount
19950000
CY2012Q4 us-gaap Debt Instrument Unamortized Discount
DebtInstrumentUnamortizedDiscount
25302000
CY2012Q4 us-gaap Preferred Stock Par Or Stated Value Per Share
PreferredStockParOrStatedValuePerShare
0.01
CY2012Q4 us-gaap Preferred Stock Shares Authorized
PreferredStockSharesAuthorized
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CY2012Q4 us-gaap Preferred Stock Shares Issued
PreferredStockSharesIssued
0
CY2012Q4 us-gaap Preferred Stock Shares Outstanding
PreferredStockSharesOutstanding
0
CY2012Q4 us-gaap Common Stock Par Or Stated Value Per Share
CommonStockParOrStatedValuePerShare
0.01
CY2012Q4 us-gaap Common Stock Shares Authorized
CommonStockSharesAuthorized
100000000
CY2013Q4 csgs Common Stock Shares Reserved For Employee Stock Purchase Plan And Stock Incentive Plans
CommonStockSharesReservedForEmployeeStockPurchasePlanAndStockIncentivePlans
5441000
CY2012Q4 csgs Common Stock Shares Reserved For Employee Stock Purchase Plan And Stock Incentive Plans
CommonStockSharesReservedForEmployeeStockPurchasePlanAndStockIncentivePlans
6904000
CY2012 us-gaap Restructuring Charges
RestructuringCharges
2469000
CY2013 us-gaap Investment Income Interest
InvestmentIncomeInterest
689000
CY2012 us-gaap Investment Income Interest
InvestmentIncomeInterest
855000
CY2013 us-gaap Other Nonoperating Income Expense
OtherNonoperatingIncomeExpense
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CY2012 us-gaap Other Nonoperating Income Expense
OtherNonoperatingIncomeExpense
732000
CY2013 us-gaap Nonoperating Income Expense
NonoperatingIncomeExpense
-15185000
CY2012 us-gaap Nonoperating Income Expense
NonoperatingIncomeExpense
-19350000
CY2013 us-gaap Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
61519000
CY2012 us-gaap Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
77224000
CY2013 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
10168000
CY2012 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
28345000
CY2012 us-gaap Net Income Loss
NetIncomeLoss
48879000
CY2011 us-gaap Net Income Loss
NetIncomeLoss
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CY2013 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
32117000
CY2012 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
32142000
CY2011 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
32624000
CY2013 us-gaap Adjustment For Amortization
AdjustmentForAmortization
37819000
CY2012 us-gaap Adjustment For Amortization
AdjustmentForAmortization
44178000
CY2011 us-gaap Adjustment For Amortization
AdjustmentForAmortization
42173000
CY2012 us-gaap Asset Impairment Charges
AssetImpairmentCharges
3783000
CY2013 us-gaap Gain Loss On Investments
GainLossOnInvestments
-910000
CY2011 us-gaap Gain Loss On Investments
GainLossOnInvestments
60000
CY2013 us-gaap Gain Loss On Sale Of Business
GainLossOnSaleOfBusiness
-3017000
CY2011 us-gaap Deferred Income Tax Expense Benefit
DeferredIncomeTaxExpenseBenefit
3977000
CY2011 us-gaap Excess Tax Benefit From Share Based Compensation Operating Activities
ExcessTaxBenefitFromShareBasedCompensationOperatingActivities
828000
CY2011 us-gaap Share Based Compensation
ShareBasedCompensation
12152000
CY2011 us-gaap Increase Decrease In Accounts Receivable
IncreaseDecreaseInAccountsReceivable
30141000
CY2011 us-gaap Increase Decrease In Other Operating Assets
IncreaseDecreaseInOtherOperatingAssets
-1799000
CY2013 us-gaap Incremental Common Shares Attributable To Participating Nonvested Shares With Non Forfeitable Dividend Rights
IncrementalCommonSharesAttributableToParticipatingNonvestedSharesWithNonForfeitableDividendRights
0
CY2012 us-gaap Incremental Common Shares Attributable To Participating Nonvested Shares With Non Forfeitable Dividend Rights
IncrementalCommonSharesAttributableToParticipatingNonvestedSharesWithNonForfeitableDividendRights
17000
CY2012Q4 us-gaap Debt Instrument Convertible Carrying Amount Of The Equity Component
DebtInstrumentConvertibleCarryingAmountOfTheEquityComponent
22900000
CY2013 us-gaap Common Stock Dividends Per Share Declared
CommonStockDividendsPerShareDeclared
0.45
CY2013 csgs Weighted Average Shares Outstanding Basic
WeightedAverageSharesOutstandingBasic
32117000
CY2012 csgs Weighted Average Shares Outstanding Basic
WeightedAverageSharesOutstandingBasic
32159000
CY2011 csgs Weighted Average Shares Outstanding Basic
WeightedAverageSharesOutstandingBasic
32813000
CY2012 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
32459000
CY2011 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
32833000
CY2013 csgs Weighted Average Shares Outstanding Diluted
WeightedAverageSharesOutstandingDiluted
32873000
CY2012 csgs Weighted Average Shares Outstanding Diluted
WeightedAverageSharesOutstandingDiluted
32476000
CY2011 csgs Weighted Average Shares Outstanding Diluted
WeightedAverageSharesOutstandingDiluted
33022000
CY2013 us-gaap Temporary Equity Foreign Currency Translation Adjustments
TemporaryEquityForeignCurrencyTranslationAdjustments
-600000
CY2012 us-gaap Temporary Equity Foreign Currency Translation Adjustments
TemporaryEquityForeignCurrencyTranslationAdjustments
4272000
CY2011 us-gaap Temporary Equity Foreign Currency Translation Adjustments
TemporaryEquityForeignCurrencyTranslationAdjustments
-2866000
CY2012 us-gaap Other Comprehensive Income Unrealized Holding Gain Loss On Securities Arising During Period Net Of Tax
OtherComprehensiveIncomeUnrealizedHoldingGainLossOnSecuritiesArisingDuringPeriodNetOfTax
2000
CY2013 us-gaap Other Comprehensive Income Defined Benefit Plans Net Unamortized Gain Loss Arising During Period Net Of Tax
OtherComprehensiveIncomeDefinedBenefitPlansNetUnamortizedGainLossArisingDuringPeriodNetOfTax
-183000
CY2012 us-gaap Other Comprehensive Income Defined Benefit Plans Net Unamortized Gain Loss Arising During Period Net Of Tax
OtherComprehensiveIncomeDefinedBenefitPlansNetUnamortizedGainLossArisingDuringPeriodNetOfTax
-119000
CY2013 us-gaap Other Comprehensive Income Loss Amortization Adjustment From Aoci Pension And Other Postretirement Benefit Plans For Net Prior Service Cost Credit Net Of Tax
OtherComprehensiveIncomeLossAmortizationAdjustmentFromAOCIPensionAndOtherPostretirementBenefitPlansForNetPriorServiceCostCreditNetOfTax
43000
CY2012 us-gaap Other Comprehensive Income Loss Amortization Adjustment From Aoci Pension And Other Postretirement Benefit Plans For Net Prior Service Cost Credit Net Of Tax
OtherComprehensiveIncomeLossAmortizationAdjustmentFromAOCIPensionAndOtherPostretirementBenefitPlansForNetPriorServiceCostCreditNetOfTax
152000
CY2013 us-gaap Increase Decrease In Pension Plan Obligations
IncreaseDecreaseInPensionPlanObligations
-1761000
CY2012 us-gaap Increase Decrease In Pension Plan Obligations
IncreaseDecreaseInPensionPlanObligations
-33000
CY2011 us-gaap Increase Decrease In Pension Plan Obligations
IncreaseDecreaseInPensionPlanObligations
897000
CY2011 us-gaap Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Net Of Tax
OtherComprehensiveIncomeUnrealizedGainLossOnDerivativesArisingDuringPeriodNetOfTax
-684000
CY2011 us-gaap Other Comprehensive Income Loss Reclassification Adjustment From Aoci On Derivatives Net Of Tax
OtherComprehensiveIncomeLossReclassificationAdjustmentFromAOCIOnDerivativesNetOfTax
-66000
CY2011 us-gaap Other Comprehensive Income Loss Derivatives Qualifying As Hedges Net Of Tax
OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesNetOfTax
-618000
CY2011 us-gaap Other Comprehensive Income Defined Benefit Plans Net Unamortized Gain Loss Arising During Period Tax
OtherComprehensiveIncomeDefinedBenefitPlansNetUnamortizedGainLossArisingDuringPeriodTax
-629000
CY2011 us-gaap Other Comprehensive Income Loss Amortization Adjustment From Aoci Pension And Other Postretirement Benefit Plans For Net Prior Service Cost Credit Tax
OtherComprehensiveIncomeLossAmortizationAdjustmentFromAOCIPensionAndOtherPostretirementBenefitPlansForNetPriorServiceCostCreditTax
48000
CY2011 us-gaap Other Comprehensive Income Finalization Of Pension And Non Pension Postretirement Plan Valuation Tax
OtherComprehensiveIncomeFinalizationOfPensionAndNonPensionPostretirementPlanValuationTax
0
CY2011Q4 us-gaap Stockholders Equity
StockholdersEquity
274714000
CY2013 us-gaap Pension And Other Postretirement Benefit Expense
PensionAndOtherPostretirementBenefitExpense
3221000
CY2012 us-gaap Deferred Income Tax Expense Benefit
DeferredIncomeTaxExpenseBenefit
-10707000
CY2013 us-gaap Excess Tax Benefit From Share Based Compensation Operating Activities
ExcessTaxBenefitFromShareBasedCompensationOperatingActivities
677000
CY2012 us-gaap Excess Tax Benefit From Share Based Compensation Operating Activities
ExcessTaxBenefitFromShareBasedCompensationOperatingActivities
415000
CY2013 us-gaap Share Based Compensation
ShareBasedCompensation
14796000
CY2012 us-gaap Share Based Compensation
ShareBasedCompensation
13431000
CY2013 us-gaap Increase Decrease In Accounts Receivable
IncreaseDecreaseInAccountsReceivable
2319000
CY2012 us-gaap Increase Decrease In Accounts Receivable
IncreaseDecreaseInAccountsReceivable
9481000
CY2013 us-gaap Increase Decrease In Other Operating Assets
IncreaseDecreaseInOtherOperatingAssets
7163000
CY2012 us-gaap Increase Decrease In Other Operating Assets
IncreaseDecreaseInOtherOperatingAssets
1715000
CY2013 us-gaap Increase Decrease In Income Taxes Payable Net Of Income Taxes Receivable
IncreaseDecreaseInIncomeTaxesPayableNetOfIncomeTaxesReceivable
4556000
CY2012 us-gaap Increase Decrease In Income Taxes Payable Net Of Income Taxes Receivable
IncreaseDecreaseInIncomeTaxesPayableNetOfIncomeTaxesReceivable
-6543000
CY2013 us-gaap Increase Decrease In Accounts Payable And Accrued Liabilities
IncreaseDecreaseInAccountsPayableAndAccruedLiabilities
-994000
CY2012 us-gaap Increase Decrease In Accounts Payable And Accrued Liabilities
IncreaseDecreaseInAccountsPayableAndAccruedLiabilities
18474000
CY2013 us-gaap Increase Decrease In Deferred Revenue
IncreaseDecreaseInDeferredRevenue
-104000
CY2012 us-gaap Increase Decrease In Deferred Revenue
IncreaseDecreaseInDeferredRevenue
425000
CY2013 us-gaap Net Cash Provided By Used In Operating Activities
NetCashProvidedByUsedInOperatingActivities
126634000
CY2012 us-gaap Net Cash Provided By Used In Operating Activities
NetCashProvidedByUsedInOperatingActivities
127442000
CY2011 us-gaap Net Cash Provided By Used In Operating Activities
NetCashProvidedByUsedInOperatingActivities
60959000
CY2013 us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
30076000
CY2012 us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
33221000
CY2013 us-gaap Payments To Acquire Short Term Investments
PaymentsToAcquireShortTermInvestments
183575000
CY2012 us-gaap Payments To Acquire Short Term Investments
PaymentsToAcquireShortTermInvestments
65355000
CY2013 us-gaap Proceeds From Sale Maturity And Collection Of Shortterm Investments
ProceedsFromSaleMaturityAndCollectionOfShorttermInvestments
89688000
CY2012 us-gaap Proceeds From Sale Maturity And Collection Of Shortterm Investments
ProceedsFromSaleMaturityAndCollectionOfShorttermInvestments
42063000
CY2013 us-gaap Payments To Acquire Businesses Net Of Cash Acquired
PaymentsToAcquireBusinessesNetOfCashAcquired
2926000
CY2013 csgs Payments To Invest In And Acquire Client Contracts
PaymentsToInvestInAndAcquireClientContracts
7092000
CY2012 csgs Payments To Invest In And Acquire Client Contracts
PaymentsToInvestInAndAcquireClientContracts
4629000
CY2012Q2 us-gaap Restructuring Charges
RestructuringCharges
100000
CY2012Q4 us-gaap Restructuring Charges
RestructuringCharges
1700000
CY2012Q2 csgs Impact Of Restructuring Charges On Earnings Per Share Diluted
ImpactOfRestructuringChargesOnEarningsPerShareDiluted
0.00
CY2012Q4 csgs Impact Of Restructuring Charges On Earnings Per Share Diluted
ImpactOfRestructuringChargesOnEarningsPerShareDiluted
0.05
CY2011 us-gaap Increase Decrease In Income Taxes Payable Net Of Income Taxes Receivable
IncreaseDecreaseInIncomeTaxesPayableNetOfIncomeTaxesReceivable
7573000
CY2011 us-gaap Increase Decrease In Accounts Payable And Accrued Liabilities
IncreaseDecreaseInAccountsPayableAndAccruedLiabilities
-20074000
CY2011 us-gaap Increase Decrease In Deferred Revenue
IncreaseDecreaseInDeferredRevenue
-28535000
CY2011 us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
22197000
CY2011 us-gaap Payments To Acquire Short Term Investments
PaymentsToAcquireShortTermInvestments
37798000
CY2011 csgs Payments To Invest In And Acquire Client Contracts
PaymentsToInvestInAndAcquireClientContracts
9133000
CY2013 us-gaap Proceeds From Divestiture Of Businesses
ProceedsFromDivestitureOfBusinesses
4530000
CY2011 us-gaap Net Cash Provided By Used In Investing Activities
NetCashProvidedByUsedInInvestingActivities
-25678000
CY2012 us-gaap Proceeds From Issuance Of Common Stock
ProceedsFromIssuanceOfCommonStock
1896000
CY2011 us-gaap Proceeds From Issuance Of Common Stock
ProceedsFromIssuanceOfCommonStock
1486000
CY2013 us-gaap Payments Of Dividends
PaymentsOfDividends
14454000
CY2012 us-gaap Payments For Repurchase Of Common Stock
PaymentsForRepurchaseOfCommonStock
16558000
CY2011 us-gaap Payments For Repurchase Of Common Stock
PaymentsForRepurchaseOfCommonStock
14365000
CY2013 us-gaap Repayments Of Notes Payable
RepaymentsOfNotesPayable
2723000
CY2012 us-gaap Repayments Of Notes Payable
RepaymentsOfNotesPayable
1698000
CY2011 us-gaap Repayments Of Notes Payable
RepaymentsOfNotesPayable
1587000
CY2012 us-gaap Proceeds From Issuance Of Long Term Debt
ProceedsFromIssuanceOfLongTermDebt
150000000
CY2013 us-gaap Repayments Of Long Term Debt
RepaymentsOfLongTermDebt
15000000
CY2012 us-gaap Repayments Of Long Term Debt
RepaymentsOfLongTermDebt
190000000
CY2011 us-gaap Repayments Of Long Term Debt
RepaymentsOfLongTermDebt
70149000
CY2012 us-gaap Payments Of Financing Costs
PaymentsOfFinancingCosts
2450000
CY2011 us-gaap Payments Of Financing Costs
PaymentsOfFinancingCosts
205000
CY2013 us-gaap Excess Tax Benefit From Share Based Compensation Financing Activities
ExcessTaxBenefitFromShareBasedCompensationFinancingActivities
677000
CY2012 us-gaap Excess Tax Benefit From Share Based Compensation Financing Activities
ExcessTaxBenefitFromShareBasedCompensationFinancingActivities
415000
CY2011 us-gaap Excess Tax Benefit From Share Based Compensation Financing Activities
ExcessTaxBenefitFromShareBasedCompensationFinancingActivities
828000
CY2013 us-gaap Net Cash Provided By Used In Financing Activities
NetCashProvidedByUsedInFinancingActivities
-45387000
CY2013 us-gaap Effect Of Exchange Rate On Cash And Cash Equivalents
EffectOfExchangeRateOnCashAndCashEquivalents
-2857000
CY2012 us-gaap Effect Of Exchange Rate On Cash And Cash Equivalents
EffectOfExchangeRateOnCashAndCashEquivalents
-1806000
CY2011 us-gaap Effect Of Exchange Rate On Cash And Cash Equivalents
EffectOfExchangeRateOnCashAndCashEquivalents
-2414000
CY2013 us-gaap Cash And Cash Equivalents Period Increase Decrease
CashAndCashEquivalentsPeriodIncreaseDecrease
-51061000
CY2012 us-gaap Cash And Cash Equivalents Period Increase Decrease
CashAndCashEquivalentsPeriodIncreaseDecrease
-12986000
CY2011 us-gaap Cash And Cash Equivalents Period Increase Decrease
CashAndCashEquivalentsPeriodIncreaseDecrease
-51125000
CY2011Q4 us-gaap Cash And Cash Equivalents At Carrying Value
CashAndCashEquivalentsAtCarryingValue
146733000
CY2010Q4 us-gaap Cash And Cash Equivalents At Carrying Value
CashAndCashEquivalentsAtCarryingValue
197858000
CY2013 us-gaap Interest Paid
InterestPaid
9440000
CY2012 us-gaap Interest Paid
InterestPaid
13124000
CY2011 us-gaap Interest Paid
InterestPaid
13921000
CY2012 us-gaap Income Taxes Paid
IncomeTaxesPaid
43739000
CY2011 us-gaap Income Taxes Paid
IncomeTaxesPaid
22836000
CY2013 us-gaap Reclassifications
Reclassifications
<div> <p style="margin-bottom:0pt;margin-top:12pt;margin-left:0%;margin-right:0%;text-indent:0%;font-size:10pt;font-family:Times New Roman;"><font style="font-style:italic;;font-size:10pt;font-family:Times New Roman;font-weight:normal;text-transform:none;font-variant: normal;">Reclassifications</font><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">. Maintenance revenues, as well as the cost of maintenance revenues, previously included in software, maintenance and service revenues and software, maintenance and services costs of revenues, respectively, have been presented separately in the Consolidated Statements of Income (&#8220;Income Statements&#8221; or &#8220;Income Statement&#8221;) for each of the years in the three-year period ended December 31, 2013.&#160;In addition, certain other 2012 and 2011 amounts have been reclassified to conform to the 2013 presentation.</font></p></div>
CY2013 us-gaap Use Of Estimates
UseOfEstimates
<div> <p style="margin-bottom:0pt;margin-top:12pt;margin-left:0%;margin-right:0%;text-indent:0%;font-size:10pt;font-family:Times New Roman;"><font style="font-style:italic;;font-size:10pt;font-family:Times New Roman;font-weight:normal;text-transform:none;font-variant: normal;">Use of Estimates in Preparation of Our Financial Statements. </font><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">The preparation of our Financial Statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of our Financial Statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. The more critical estimates and related assumptions that affect our financial position and results of operations are in the areas of: (i)&#160;revenue recognition; (ii)&#160;allowance for doubtful accounts receivable; (iii)&#160;impairment assessments of goodwill and other long-lived assets; (iv)&#160;income taxes; (v)&#160;business combinations and asset purchases; and (vi)&#160;loss contingencies.</font></p></div>
CY2013 us-gaap Revenue Recognition Deferred Revenue
RevenueRecognitionDeferredRevenue
<div> <p style="margin-bottom:0pt;margin-top:12pt;margin-left:0%;margin-right:0%;text-indent:0%;font-size:10pt;font-family:Times New Roman;"><font style="font-style:italic;;font-size:10pt;font-family:Times New Roman;font-weight:normal;text-transform:none;font-variant: normal;">Deferred Revenue and Unbilled Accounts Receivable</font><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">. Client payments and billed amounts due from clients in excess of revenue recognized are recorded as deferred revenue. Deferred revenue amounts expected to be recognized within the next twelve months are classified as current liabilities. Revenue recognized prior to the scheduled billing date is recorded as unbilled accounts receivable. </font></p></div>
CY2013 us-gaap Concentration Risk Credit Risk
ConcentrationRiskCreditRisk
<div> <p style="margin-bottom:0pt;margin-top:12pt;margin-left:0%;margin-right:0%;text-indent:0%;font-size:10pt;font-family:Times New Roman;"><font style="font-style:italic;;font-size:10pt;font-family:Times New Roman;font-weight:normal;text-transform:none;font-variant: normal;">Concentrations of Credit Risk. </font><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">In the normal course of business, we are exposed to credit risk. The principal concentrations of credit risk relate to cash deposits, cash equivalents, short-term investments, and accounts receivable. We regularly monitor credit risk exposures and take steps to mitigate the likelihood of these exposures resulting in a loss. We hold our cash deposits, cash equivalents, and short-term investments with financial institutions we believe to be of sound financial condition. </font></p><p style="margin-bottom:0pt;margin-top:12pt;margin-left:0%;margin-right:0%;text-indent:0%;font-size:10pt;font-family:Times New Roman;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">We generally do not require collateral or other security to support accounts receivable. We evaluate the credit worthiness of our clients in conjunction with our revenue recognition processes, as well as through our ongoing collectibility assessment processes for accounts receivable. We maintain an allowance for doubtful accounts receivable based upon factors surrounding the credit risk of specific clients, historical trends, and other information. We use various judgments and estimates in determining the adequacy of the allowance for doubtful accounts receivable. See Note 4 for additional details of our concentration of accounts receivable. </font></p><p style="margin-bottom:0pt;margin-top:12pt;margin-left:0%;margin-right:0%;text-indent:0%;font-size:10pt;font-family:Times New Roman;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">The activity in our allowance for doubtful accounts receivable is as follows (in thousands): </font></p><p style="margin-bottom:0pt;margin-top:0pt;margin-left:0%;margin-right:0%;text-indent:0%;font-size:12pt;font-family:Times New Roman;"><font style="font-size:12pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p><div> <table border="0" cellspacing="0" cellpadding="0" align="center" style="border-collapse:collapse; width:100%;"> <tr> <td valign="bottom" style="width:53%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;font-family:Times New Roman;"><font style="font-size:8pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;font-family:Times New Roman;"><font style="font-size:8pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> <td colspan="2" valign="bottom" style="padding-left:0.7 pt;padding-Right:0.7 pt;padding-Top:0 pt;padding-Bottom:0 pt;width:1%; border-bottom:solid 1pt #000000;"><p style="text-align:center;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;;"><font style="font-weight:bold;font-size:8pt;font-family:Times New Roman;font-style:normal;text-transform:none;font-variant: normal;">2013</font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;;"><font style="font-size:8pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;font-family:Times New Roman;"><font style="font-size:8pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> <td colspan="2" valign="bottom" style="padding-left:0.7 pt;padding-Right:0.7 pt;padding-Top:0 pt;padding-Bottom:0 pt;width:1%; border-bottom:solid 1pt #000000;"><p style="text-align:center;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;;"><font style="font-weight:bold;font-size:8pt;font-family:Times New Roman;font-style:normal;text-transform:none;font-variant: normal;">2012</font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;;"><font style="font-size:8pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;font-family:Times New Roman;"><font style="font-size:8pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> <td colspan="2" valign="bottom" style="padding-left:0.7 pt;padding-Right:0.7 pt;padding-Top:0 pt;padding-Bottom:0 pt;width:1%; border-bottom:solid 1pt #000000;"><p style="text-align:center;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;;"><font style="font-weight:bold;font-size:8pt;font-family:Times New Roman;font-style:normal;text-transform:none;font-variant: normal;">2011</font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;margin-right:0%;text-indent:0pt;;font-size:8pt;;"><font style="font-size:8pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> </tr> <tr> <td valign="bottom" bgcolor="#CFF0FC" style="width:53%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-left:12.25pt;;margin-right:0%;text-indent:-12.25pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">Balance, beginning of year</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">$</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:13%;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">3,147</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">$</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:13%;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">2,421</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">$</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:13%;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">1,837</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> </tr> <tr> <td valign="bottom" style="width:53%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-left:12.25pt;;margin-right:0%;text-indent:-12.25pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">Additions (reductions) to expense</font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> <td valign="bottom" style="width:13%;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;(354</font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">)&#160;</font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> <td valign="bottom" style="width:13%;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">1,039</font></p></td> <td valign="bottom" style="width:1%;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> <td valign="bottom" style="width:1%;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> <td valign="bottom" style="width:13%;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">844</font></p></td> <td valign="bottom" style="width:1%;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> </tr> <tr> <td valign="bottom" bgcolor="#CFF0FC" style="width:53%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-left:12.25pt;;margin-right:0%;text-indent:-12.25pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">Write-offs</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:13%;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;(280</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">)&#160;</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:13%;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">(174</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">)&#160;</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:13%;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">(239</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">)&#160;</font></p></td> </tr> <tr> <td valign="bottom" style="width:53%; border-bottom:solid 0.75pt transparent;"><p style="margin-bottom:0pt;margin-top:0pt;margin-left:12.25pt;;margin-right:0%;text-indent:-12.25pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">Other</font></p></td> <td valign="bottom" style="width:1%; border-bottom:solid 0.75pt transparent;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> <td valign="bottom" style="width:1%; border-bottom:solid 0.75pt #000000;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> <td valign="bottom" style="width:13%; border-bottom:solid 0.75pt #000000;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;(154</font></p></td> <td valign="middle" style="width:1%; border-bottom:solid 0.75pt transparent;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">)&#160;</font></p></td> <td valign="bottom" style="width:1%; border-bottom:solid 0.75pt transparent;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> <td valign="bottom" style="width:1%; border-bottom:solid 0.75pt #000000;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> <td valign="bottom" style="width:13%; border-bottom:solid 0.75pt #000000;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">(139</font></p></td> <td valign="bottom" style="width:1%; border-bottom:solid 0.75pt transparent;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">)&#160;</font></p></td> <td valign="bottom" style="width:1%; border-bottom:solid 0.75pt transparent;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> <td valign="bottom" style="width:1%; border-bottom:solid 0.75pt #000000;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> <td valign="bottom" style="width:13%; border-bottom:solid 0.75pt #000000;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">(21</font></p></td> <td valign="bottom" style="width:1%; border-bottom:solid 0.75pt transparent;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">)&#160;</font></p></td> </tr> <tr> <td valign="bottom" bgcolor="#CFF0FC" style="width:53%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt transparent;"><p style="margin-bottom:0pt;margin-top:0pt;margin-left:12.25pt;;margin-right:0%;text-indent:-12.25pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">Balance, end of year</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt transparent;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%; border-top:solid 0.75pt #000000; border-bottom:double 2.5pt #000000;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">$</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:13%; border-top:solid 0.75pt #000000; border-bottom:double 2.5pt #000000;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;2,359</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt transparent;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt transparent;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt #000000;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">$</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:13%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt #000000;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">3,147</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt transparent;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt transparent;"><p style="margin-bottom:0pt;margin-top:0pt;margin-top:0pt;margin-left:0pt;;font-size:10pt;;"><font style="font-size:10pt;font-family:Times New Roman;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt #000000;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">$</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:13%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt #000000;"><p style="text-align:right;margin-bottom:0pt;margin-top:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">2,421</font></p></td> <td valign="bottom" bgcolor="#CFF0FC" style="width:1%; border-top:solid 0.75pt transparent; border-bottom:double 2.5pt transparent;white-space:nowrap;"><p style="margin-top:0pt;margin-bottom:0pt;margin-left:0pt;;font-family:Times New Roman;font-size:10pt;"><font style="font-family:Times New Roman;font-size:10pt;font-weight:normal;font-style:normal;text-transform:none;font-variant: normal;">&#160;&#160;</font></p></td> </tr> </table></div><p style="margin-bottom:0pt;margin-top:0pt;margin-left:0%;margin-right:0%;text-indent:0%;font-family:Times New Roman;font-size:10pt;">&nbsp;</p></div>
CY2013Q4 us-gaap Assets Fair Value Disclosure
AssetsFairValueDisclosure
161541000
CY2012Q4 us-gaap Assets Fair Value Disclosure
AssetsFairValueDisclosure
94549000
CY2013Q4 us-gaap Liabilities Fair Value Disclosure
LiabilitiesFairValueDisclosure
154000
CY2012Q4 us-gaap Liabilities Fair Value Disclosure
LiabilitiesFairValueDisclosure
1069000
CY2011Q4 us-gaap Allowance For Doubtful Accounts Receivable Current
AllowanceForDoubtfulAccountsReceivableCurrent
2421000
CY2010Q4 us-gaap Allowance For Doubtful Accounts Receivable Current
AllowanceForDoubtfulAccountsReceivableCurrent
1837000
CY2011 us-gaap Provision For Doubtful Accounts
ProvisionForDoubtfulAccounts
844000
CY2011 us-gaap Allowance For Doubtful Accounts Receivable Write Offs
AllowanceForDoubtfulAccountsReceivableWriteOffs
239000
CY2013 csgs Dilutive Effect Of Common Stock Options
DilutiveEffectOfCommonStockOptions
1000
CY2012 csgs Dilutive Effect Of Common Stock Options
DilutiveEffectOfCommonStockOptions
11000
CY2011 csgs Dilutive Effect Of Common Stock Options
DilutiveEffectOfCommonStockOptions
19000
CY2013 csgs Amount Of Dilutive Securities Nonparticipating Restricted Common Stock
AmountOfDilutiveSecuritiesNonparticipatingRestrictedCommonStock
550000
CY2012 csgs Amount Of Dilutive Securities Nonparticipating Restricted Common Stock
AmountOfDilutiveSecuritiesNonparticipatingRestrictedCommonStock
306000
CY2011 csgs Amount Of Dilutive Securities Nonparticipating Restricted Common Stock
AmountOfDilutiveSecuritiesNonparticipatingRestrictedCommonStock
190000
CY2013 us-gaap Incremental Common Shares Attributable To Conversion Of Debt Securities
IncrementalCommonSharesAttributableToConversionOfDebtSecurities
205000
CY2013 csgs Cash And Cash Equivalents Maximum Maturity Period
CashAndCashEquivalentsMaximumMaturityPeriod
three months or less
CY2013Q4 us-gaap Restricted Cash And Cash Equivalents At Carrying Value
RestrictedCashAndCashEquivalentsAtCarryingValue
4500000
CY2012Q4 us-gaap Restricted Cash And Cash Equivalents At Carrying Value
RestrictedCashAndCashEquivalentsAtCarryingValue
3500000
CY2013 csgs Short Term Investment Contractual Maturity
ShortTermInvestmentContractualMaturity
P2Y
CY2012 csgs Short Term Investment Contractual Maturity
ShortTermInvestmentContractualMaturity
P2Y
CY2013 us-gaap Antidilutive Securities Excluded From Computation Of Earnings Per Share Amount
AntidilutiveSecuritiesExcludedFromComputationOfEarningsPerShareAmount
0
CY2012 us-gaap Antidilutive Securities Excluded From Computation Of Earnings Per Share Amount
AntidilutiveSecuritiesExcludedFromComputationOfEarningsPerShareAmount
300000
CY2011 us-gaap Antidilutive Securities Excluded From Computation Of Earnings Per Share Amount
AntidilutiveSecuritiesExcludedFromComputationOfEarningsPerShareAmount
200000
CY2013 us-gaap Number Of Reportable Segments
NumberOfReportableSegments
1
CY2013 csgs Number Of Major Customers
NumberOfMajorCustomers
3
CY2013Q4 us-gaap Property Plant And Equipment Gross
PropertyPlantAndEquipmentGross
164583000
CY2012Q4 us-gaap Property Plant And Equipment Gross
PropertyPlantAndEquipmentGross
160072000
CY2011Q4 us-gaap Goodwill
Goodwill
220013000
CY2012 us-gaap Goodwill Acquired During Period
GoodwillAcquiredDuringPeriod
8955000
CY2012 us-gaap Goodwill Subsequent Recognition Of Deferred Tax Asset
GoodwillSubsequentRecognitionOfDeferredTaxAsset
59000
CY2012 us-gaap Goodwill Translation Adjustments
GoodwillTranslationAdjustments
4456000
CY2013 us-gaap Goodwill Written Off Related To Sale Of Business Unit
GoodwillWrittenOffRelatedToSaleOfBusinessUnit
1967000
CY2013 us-gaap Goodwill Subsequent Recognition Of Deferred Tax Asset
GoodwillSubsequentRecognitionOfDeferredTaxAsset
164000
CY2013 us-gaap Goodwill Translation Adjustments
GoodwillTranslationAdjustments
2365000
CY2013Q4 csgs Client Contracts Gross
ClientContractsGross
130573000
CY2012Q4 csgs Client Contracts Gross
ClientContractsGross
257485000
CY2010Q4 us-gaap Restructuring Reserve
RestructuringReserve
1164000
CY2011 us-gaap Payments For Restructuring
PaymentsForRestructuring
4637000
CY2011 csgs Restructuring Reserve Adjustment For Loss On Disposition Of Business Operations
RestructuringReserveAdjustmentForLossOnDispositionOfBusinessOperations
CY2011 csgs Restructuring Reserve Adjustment For Loss On Termination Of Pension Plan
RestructuringReserveAdjustmentForLossOnTerminationOfPensionPlan
CY2011 csgs Restructuring Reserve Other
RestructuringReserveOther
-140000
CY2011Q4 us-gaap Restructuring Reserve
RestructuringReserve
4260000
CY2012 us-gaap Payments For Restructuring
PaymentsForRestructuring
3708000
CY2013Q4 csgs Software Gross
SoftwareGross
121069000
CY2012Q4 csgs Software Gross
SoftwareGross
106868000
CY2013Q4 us-gaap Long Term Debt
LongTermDebt
265050000
CY2012Q4 us-gaap Long Term Debt
LongTermDebt
274698000
CY2013Q4 csgs Minimum Cash And Unused Capacity Under Revolver Which Allows For Early Termination Of Two Thousand Twelve Credit Agreement
MinimumCashAndUnusedCapacityUnderRevolverWhichAllowsForEarlyTerminationOfTwoThousandTwelveCreditAgreement
200000000
CY2013 csgs Senior Subordinated Convertible Notes Issuance Price Percentage Of Par Value
SeniorSubordinatedConvertibleNotesIssuancePricePercentageOfParValue
1.00
CY2013Q4 us-gaap Debt Instrument Convertible Conversion Price1
DebtInstrumentConvertibleConversionPrice1
24.01
CY2013 csgs Cash Percentage Of Par Value If Notes Are Converted
CashPercentageOfParValueIfNotesAreConverted
1.00
CY2013 us-gaap Debt Instrument Convertible If Converted Value In Excess Of Principal
DebtInstrumentConvertibleIfConvertedValueInExcessOfPrincipal
34000000
CY2010Q4 us-gaap Debt Instrument Interest Rate Stated Percentage
DebtInstrumentInterestRateStatedPercentage
0.030
CY2010Q4 us-gaap Debt Instrument Interest Rate Effective Percentage
DebtInstrumentInterestRateEffectivePercentage
0.0775
CY2013Q4 us-gaap Long Term Debt Maturities Repayments Of Principal In Next Twelve Months
LongTermDebtMaturitiesRepaymentsOfPrincipalInNextTwelveMonths
15000000
CY2013Q4 us-gaap Long Term Debt Maturities Repayments Of Principal In Year Two
LongTermDebtMaturitiesRepaymentsOfPrincipalInYearTwo
22500000
CY2013Q4 us-gaap Long Term Debt Maturities Repayments Of Principal In Year Three
LongTermDebtMaturitiesRepaymentsOfPrincipalInYearThree
22500000
CY2013Q4 us-gaap Long Term Debt Maturities Repayments Of Principal In Year Four
LongTermDebtMaturitiesRepaymentsOfPrincipalInYearFour
225000000
CY2013Q4 us-gaap Long Term Debt Maturities Repayments Of Principal In Year Five
LongTermDebtMaturitiesRepaymentsOfPrincipalInYearFive
CY2013 us-gaap Amortization Of Financing Costs
AmortizationOfFinancingCosts
2600000
CY2012 us-gaap Amortization Of Financing Costs
AmortizationOfFinancingCosts
2700000
CY2011 us-gaap Amortization Of Financing Costs
AmortizationOfFinancingCosts
3000000
CY2013Q4 us-gaap Longterm Debt Weighted Average Interest Rate
LongtermDebtWeightedAverageInterestRate
0.05
CY2012Q4 us-gaap Longterm Debt Weighted Average Interest Rate
LongtermDebtWeightedAverageInterestRate
0.06
CY2011Q4 us-gaap Longterm Debt Weighted Average Interest Rate
LongtermDebtWeightedAverageInterestRate
0.07
CY2013Q4 us-gaap Interest Rate Cash Flow Hedge Liability At Fair Value
InterestRateCashFlowHedgeLiabilityAtFairValue
200000
CY2012Q4 us-gaap Interest Rate Cash Flow Hedge Liability At Fair Value
InterestRateCashFlowHedgeLiabilityAtFairValue
1100000
CY2012 csgs Restructuring Reserve Other
RestructuringReserveOther
-651000
CY2012Q4 us-gaap Restructuring Reserve
RestructuringReserve
2370000
CY2013 us-gaap Payments For Restructuring
PaymentsForRestructuring
4315000
CY2013 csgs Restructuring Reserve Adjustment For Loss On Disposition Of Business Operations
RestructuringReserveAdjustmentForLossOnDispositionOfBusinessOperations
-3033000
CY2013 csgs Restructuring Reserve Adjustment For Loss On Termination Of Pension Plan
RestructuringReserveAdjustmentForLossOnTerminationOfPensionPlan
-3221000
CY2013 csgs Restructuring Reserve Other
RestructuringReserveOther
-489000
CY2013Q4 us-gaap Restructuring Reserve
RestructuringReserve
3717000
CY2011Q2 us-gaap Restructuring Charges
RestructuringCharges
3000000
CY2012 us-gaap Restructuring And Related Cost Number Of Positions Eliminated
RestructuringAndRelatedCostNumberOfPositionsEliminated
40
CY2013 us-gaap Restructuring And Related Cost Number Of Positions Eliminated
RestructuringAndRelatedCostNumberOfPositionsEliminated
160
CY2013 us-gaap Income Loss From Continuing Operations Before Income Taxes Domestic
IncomeLossFromContinuingOperationsBeforeIncomeTaxesDomestic
63278000
CY2012 us-gaap Income Loss From Continuing Operations Before Income Taxes Domestic
IncomeLossFromContinuingOperationsBeforeIncomeTaxesDomestic
103917000
CY2011 us-gaap Income Loss From Continuing Operations Before Income Taxes Domestic
IncomeLossFromContinuingOperationsBeforeIncomeTaxesDomestic
89791000
CY2013 us-gaap Income Loss From Continuing Operations Before Income Taxes Foreign
IncomeLossFromContinuingOperationsBeforeIncomeTaxesForeign
-1759000
CY2012 us-gaap Income Loss From Continuing Operations Before Income Taxes Foreign
IncomeLossFromContinuingOperationsBeforeIncomeTaxesForeign
-26693000
CY2011 us-gaap Income Loss From Continuing Operations Before Income Taxes Foreign
IncomeLossFromContinuingOperationsBeforeIncomeTaxesForeign
-13819000
CY2013 us-gaap Current Federal Tax Expense Benefit
CurrentFederalTaxExpenseBenefit
7260000
CY2012 us-gaap Current Federal Tax Expense Benefit
CurrentFederalTaxExpenseBenefit
32121000
CY2011 us-gaap Current Federal Tax Expense Benefit
CurrentFederalTaxExpenseBenefit
25096000
CY2013 us-gaap Current State And Local Tax Expense Benefit
CurrentStateAndLocalTaxExpenseBenefit
453000
CY2012 us-gaap Current State And Local Tax Expense Benefit
CurrentStateAndLocalTaxExpenseBenefit
4133000
CY2011 us-gaap Current State And Local Tax Expense Benefit
CurrentStateAndLocalTaxExpenseBenefit
111000
CY2013 us-gaap Current Foreign Tax Expense Benefit
CurrentForeignTaxExpenseBenefit
4273000
CY2012 us-gaap Current Foreign Tax Expense Benefit
CurrentForeignTaxExpenseBenefit
2658000
CY2011 us-gaap Current Foreign Tax Expense Benefit
CurrentForeignTaxExpenseBenefit
3554000
CY2013 us-gaap Current Income Tax Expense Benefit
CurrentIncomeTaxExpenseBenefit
11986000
CY2012 us-gaap Current Income Tax Expense Benefit
CurrentIncomeTaxExpenseBenefit
38912000
CY2011 us-gaap Current Income Tax Expense Benefit
CurrentIncomeTaxExpenseBenefit
28761000
CY2013 us-gaap Deferred Federal Income Tax Expense Benefit
DeferredFederalIncomeTaxExpenseBenefit
1130000
CY2012 us-gaap Deferred Federal Income Tax Expense Benefit
DeferredFederalIncomeTaxExpenseBenefit
-832000
CY2011 us-gaap Deferred Federal Income Tax Expense Benefit
DeferredFederalIncomeTaxExpenseBenefit
3190000
CY2013 us-gaap Deferred State And Local Income Tax Expense Benefit
DeferredStateAndLocalIncomeTaxExpenseBenefit
2329000
CY2012 us-gaap Deferred State And Local Income Tax Expense Benefit
DeferredStateAndLocalIncomeTaxExpenseBenefit
-3977000
CY2011 us-gaap Deferred State And Local Income Tax Expense Benefit
DeferredStateAndLocalIncomeTaxExpenseBenefit
384000
CY2013 us-gaap Deferred Foreign Income Tax Expense Benefit
DeferredForeignIncomeTaxExpenseBenefit
-5277000
CY2012 us-gaap Deferred Foreign Income Tax Expense Benefit
DeferredForeignIncomeTaxExpenseBenefit
-5758000
CY2011 us-gaap Deferred Foreign Income Tax Expense Benefit
DeferredForeignIncomeTaxExpenseBenefit
1355000
CY2013 csgs Deferred Income Tax Expense Benefit Two
DeferredIncomeTaxExpenseBenefitTwo
-1818000
CY2012 csgs Deferred Income Tax Expense Benefit Two
DeferredIncomeTaxExpenseBenefitTwo
-10567000
CY2011 csgs Deferred Income Tax Expense Benefit Two
DeferredIncomeTaxExpenseBenefitTwo
4929000
CY2013 us-gaap Income Tax Reconciliation Income Tax Expense Benefit At Federal Statutory Income Tax Rate
IncomeTaxReconciliationIncomeTaxExpenseBenefitAtFederalStatutoryIncomeTaxRate
21532000
CY2012 us-gaap Income Tax Reconciliation Income Tax Expense Benefit At Federal Statutory Income Tax Rate
IncomeTaxReconciliationIncomeTaxExpenseBenefitAtFederalStatutoryIncomeTaxRate
27028000
CY2011 us-gaap Income Tax Reconciliation Income Tax Expense Benefit At Federal Statutory Income Tax Rate
IncomeTaxReconciliationIncomeTaxExpenseBenefitAtFederalStatutoryIncomeTaxRate
26590000
CY2013 us-gaap Income Tax Reconciliation State And Local Income Taxes
IncomeTaxReconciliationStateAndLocalIncomeTaxes
1808000
CY2012 us-gaap Income Tax Reconciliation State And Local Income Taxes
IncomeTaxReconciliationStateAndLocalIncomeTaxes
101000
CY2011 us-gaap Income Tax Reconciliation State And Local Income Taxes
IncomeTaxReconciliationStateAndLocalIncomeTaxes
322000
CY2013 us-gaap Income Tax Reconciliation Tax Credits Research
IncomeTaxReconciliationTaxCreditsResearch
16683000
CY2012 us-gaap Income Tax Reconciliation Tax Credits Research
IncomeTaxReconciliationTaxCreditsResearch
3651000
CY2011 us-gaap Income Tax Reconciliation Tax Credits Research
IncomeTaxReconciliationTaxCreditsResearch
3036000
CY2013 us-gaap Income Tax Reconciliation Tax Contingencies
IncomeTaxReconciliationTaxContingencies
4878000
CY2012 us-gaap Income Tax Reconciliation Tax Contingencies
IncomeTaxReconciliationTaxContingencies
1333000
CY2013 us-gaap Income Tax Reconciliation Deductions Qualified Production Activities
IncomeTaxReconciliationDeductionsQualifiedProductionActivities
2263000
CY2012 us-gaap Income Tax Reconciliation Deductions Qualified Production Activities
IncomeTaxReconciliationDeductionsQualifiedProductionActivities
4246000
CY2011 us-gaap Income Tax Reconciliation Deductions Qualified Production Activities
IncomeTaxReconciliationDeductionsQualifiedProductionActivities
972000
CY2013 us-gaap Income Tax Reconciliation Foreign Income Tax Rate Differential
IncomeTaxReconciliationForeignIncomeTaxRateDifferential
1133000
CY2012 us-gaap Income Tax Reconciliation Foreign Income Tax Rate Differential
IncomeTaxReconciliationForeignIncomeTaxRateDifferential
3108000
CY2011 us-gaap Income Tax Reconciliation Foreign Income Tax Rate Differential
IncomeTaxReconciliationForeignIncomeTaxRateDifferential
3564000
CY2013 us-gaap Income Tax Reconciliation Change In Deferred Tax Assets Valuation Allowance
IncomeTaxReconciliationChangeInDeferredTaxAssetsValuationAllowance
-3312000
CY2012 us-gaap Income Tax Reconciliation Change In Deferred Tax Assets Valuation Allowance
IncomeTaxReconciliationChangeInDeferredTaxAssetsValuationAllowance
3550000
CY2011 us-gaap Income Tax Reconciliation Change In Deferred Tax Assets Valuation Allowance
IncomeTaxReconciliationChangeInDeferredTaxAssetsValuationAllowance
3395000
CY2013 csgs Income Tax Reconciliation Other Foreign Income Tax Rate Differential
IncomeTaxReconciliationOtherForeignIncomeTaxRateDifferential
2088000
CY2012 csgs Income Tax Reconciliation Other Foreign Income Tax Rate Differential
IncomeTaxReconciliationOtherForeignIncomeTaxRateDifferential
672000
CY2011 csgs Income Tax Reconciliation Other Foreign Income Tax Rate Differential
IncomeTaxReconciliationOtherForeignIncomeTaxRateDifferential
3470000
CY2013 us-gaap Income Tax Reconciliation Other Reconciling Items
IncomeTaxReconciliationOtherReconcilingItems
987000
CY2012 us-gaap Income Tax Reconciliation Other Reconciling Items
IncomeTaxReconciliationOtherReconcilingItems
450000
CY2011 us-gaap Income Tax Reconciliation Other Reconciling Items
IncomeTaxReconciliationOtherReconcilingItems
357000
CY2013Q4 us-gaap Deferred Tax Assets Gross
DeferredTaxAssetsGross
68829000
CY2012Q4 us-gaap Deferred Tax Assets Gross
DeferredTaxAssetsGross
90374000
CY2013Q4 us-gaap Deferred Tax Liabilities
DeferredTaxLiabilities
48830000
CY2012Q4 us-gaap Deferred Tax Liabilities
DeferredTaxLiabilities
64320000
CY2013Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
17741000
CY2012Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
22888000
CY2013Q4 us-gaap Deferred Tax Assets Liabilities Net
DeferredTaxAssetsLiabilitiesNet
2258000
CY2012Q4 us-gaap Deferred Tax Assets Liabilities Net
DeferredTaxAssetsLiabilitiesNet
3166000
CY2013Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Accrued Liabilities
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsAccruedLiabilities
12429000
CY2012Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Accrued Liabilities
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsAccruedLiabilities
19322000
CY2013Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Compensation And Benefits Share Based Compensation Cost
DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsShareBasedCompensationCost
3929000
CY2012Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Compensation And Benefits Share Based Compensation Cost
DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsShareBasedCompensationCost
4354000
CY2013Q4 us-gaap Deferred Tax Assets Gross Current
DeferredTaxAssetsGrossCurrent
16358000
CY2012Q4 us-gaap Deferred Tax Assets Gross Current
DeferredTaxAssetsGrossCurrent
23676000
CY2013Q4 us-gaap Deferred Tax Assets Valuation Allowance Current
DeferredTaxAssetsValuationAllowanceCurrent
1273000
CY2012Q4 us-gaap Deferred Tax Assets Valuation Allowance Current
DeferredTaxAssetsValuationAllowanceCurrent
1432000
CY2013Q4 us-gaap Deferred Tax Assets Goodwill And Intangible Assets
DeferredTaxAssetsGoodwillAndIntangibleAssets
952000
CY2012Q4 us-gaap Deferred Tax Assets Goodwill And Intangible Assets
DeferredTaxAssetsGoodwillAndIntangibleAssets
8229000
CY2013Q4 us-gaap Deferred Tax Assets Operating Loss Carryforwards
DeferredTaxAssetsOperatingLossCarryforwards
11505000
CY2012Q4 us-gaap Deferred Tax Assets Operating Loss Carryforwards
DeferredTaxAssetsOperatingLossCarryforwards
15482000
CY2013Q4 us-gaap Deferred Tax Assets Property Plant And Equipment
DeferredTaxAssetsPropertyPlantAndEquipment
4097000
CY2012Q4 us-gaap Deferred Tax Assets Property Plant And Equipment
DeferredTaxAssetsPropertyPlantAndEquipment
12999000
CY2013Q4 us-gaap Deferred Tax Assets Deferred Income
DeferredTaxAssetsDeferredIncome
1209000
CY2012Q4 us-gaap Deferred Tax Assets Deferred Income
DeferredTaxAssetsDeferredIncome
1700000
CY2013Q4 csgs Deferred Tax Assets Facility Abandonment
DeferredTaxAssetsFacilityAbandonment
189000
CY2012Q4 csgs Deferred Tax Assets Facility Abandonment
DeferredTaxAssetsFacilityAbandonment
606000
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DeferredTaxAssetsOther
678000
CY2012Q4 us-gaap Deferred Tax Assets Other
DeferredTaxAssetsOther
44000
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DeferredTaxAssetsGrossNoncurrent
16726000
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DeferredTaxAssetsGrossNoncurrent
22602000
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DeferredTaxAssetsValuationAllowanceNoncurrent
9279000
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DeferredTaxAssetsValuationAllowanceNoncurrent
20006000
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-222000
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DeferredTaxLiabilitiesDeferredExpenseCapitalizedSoftware
-88000
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DeferredTaxLiabilitiesDeferredExpenseCapitalizedSoftware
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DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsIntangibleAssets
4104000
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DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsIntangibleAssets
-393000
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DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsGoodwill
3846000
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DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsGoodwill
4207000
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-27500000
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DeferredTaxLiabilitiesOperatingLossCarryforwards
-25276000
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4812000
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DeferredTaxLiabilitiesPropertyPlantAndEquipment
13609000
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DeferredTaxLiabilitiesContingentPayments
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DeferredTaxLiabilitiesFacilityAbandonment
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DeferredTaxLiabilitiesFacilityAbandonment
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DeferredTaxLiabilitiesOther
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DeferredTaxLiabilitiesGrossNoncurrent
20224000
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DeferredIncomeTaxLiabilitiesValuationAllowance
7189000
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DeferredIncomeTaxLiabilitiesValuationAllowance
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UnrecognizedTaxBenefits
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UnrecognizedTaxBenefits
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UnrecognizedTaxBenefits
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UnrecognizedTaxBenefitsIncreasesResultingFromCurrentPeriodTaxPositions
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UnrecognizedTaxBenefitsIncreasesResultingFromCurrentPeriodTaxPositions
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UnrecognizedTaxBenefitsIncreasesResultingFromPriorPeriodTaxPositions
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CY2012 us-gaap Unrecognized Tax Benefits Increases Resulting From Prior Period Tax Positions
UnrecognizedTaxBenefitsIncreasesResultingFromPriorPeriodTaxPositions
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UnrecognizedTaxBenefitsIncreasesResultingFromPriorPeriodTaxPositions
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UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions
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UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions
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UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions
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UnrecognizedTaxBenefitsReductionsResultingFromLapseOfApplicableStatuteOfLimitations
530000
CY2013Q4 us-gaap Unrecognized Tax Benefits
UnrecognizedTaxBenefits
9517000
CY2012 csgs Deferred State Income Tax Provision Impact Of State Income Tax Law Change
DeferredStateIncomeTaxProvisionImpactOfStateIncomeTaxLawChange
-3100000
CY2012Q4 us-gaap Undistributed Earnings Of Foreign Subsidiaries
UndistributedEarningsOfForeignSubsidiaries
32000000
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DeferredIncomeTaxAssetsBenefitsPercentage
1.00
CY2013Q4 us-gaap Deferred Tax Assets State Taxes
DeferredTaxAssetsStateTaxes
2100000
CY2013Q4 csgs Deferred Tax Assets Foreign Taxes
DeferredTaxAssetsForeignTaxes
33200000
CY2013Q4 csgs Deferred Tax Assets State Income Tax Jurisdictions Valuation Allowance
DeferredTaxAssetsStateIncomeTaxJurisdictionsValuationAllowance
1800000
CY2013Q4 csgs Deferred Tax Assets Foreign Income Tax Jurisdictions Valuation Allowance
DeferredTaxAssetsForeignIncomeTaxJurisdictionsValuationAllowance
15900000
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TaxPaymentsForRepurchaseOfSecuritiesRelatedToDeferredIncomeTaxLiabilities
29000000
CY2011Q3 csgs Tax Payments For Repurchase Of Securities Related To Deferred Income Tax Liabilities
TaxPaymentsForRepurchaseOfSecuritiesRelatedToDeferredIncomeTaxLiabilities
6000000
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TaxPaymentsForRepurchaseOfSecuritiesRelatedToDeferredIncomeTaxLiabilities
6000000
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PaymentPeriodOfDeferredTaxLiabilitiesRelatedToConvertibleDebt
P5Y
CY2013Q4 us-gaap Unrecognized Tax Benefits Interest On Income Taxes Accrued
UnrecognizedTaxBenefitsInterestOnIncomeTaxesAccrued
300000
CY2012Q4 us-gaap Unrecognized Tax Benefits Interest On Income Taxes Accrued
UnrecognizedTaxBenefitsInterestOnIncomeTaxesAccrued
200000
CY2011Q4 us-gaap Unrecognized Tax Benefits Interest On Income Taxes Accrued
UnrecognizedTaxBenefitsInterestOnIncomeTaxesAccrued
100000
CY2013 us-gaap Effective Income Tax Rate Reconciliation At Federal Statutory Income Tax Rate
EffectiveIncomeTaxRateReconciliationAtFederalStatutoryIncomeTaxRate
0.35
CY2013 csgs Prior Year Research And Development Tax Credits Recorded In Current Year
PriorYearResearchAndDevelopmentTaxCreditsRecordedInCurrentYear
6000000
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PriorPeriodResearchAndDevelopmentTaxCredits
5000000
CY2013 csgs Reduction In Provision Of Valuation Allowance
ReductionInProvisionOfValuationAllowance
6000000
CY2013 us-gaap Defined Contribution Plan Maximum Annual Contributions Per Employee Percent
DefinedContributionPlanMaximumAnnualContributionsPerEmployeePercent
1.00
CY2013 csgs Noncancellable Facility Operating Leases Term Of Expiration
NoncancellableFacilityOperatingLeasesTermOfExpiration
2024-09
CY2013 csgs Operating Equipment Leases Term Of Expiration
OperatingEquipmentLeasesTermOfExpiration
2016-03
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OperatingLeasesFutureMinimumPaymentsDueCurrent
15500000
CY2013Q4 us-gaap Operating Leases Future Minimum Payments Due In Two Years
OperatingLeasesFutureMinimumPaymentsDueInTwoYears
13500000
CY2013Q4 us-gaap Operating Leases Future Minimum Payments Due In Three Years
OperatingLeasesFutureMinimumPaymentsDueInThreeYears
11200000
CY2013Q4 us-gaap Operating Leases Future Minimum Payments Due In Four Years
OperatingLeasesFutureMinimumPaymentsDueInFourYears
10500000
CY2013Q4 us-gaap Operating Leases Future Minimum Payments Due In Five Years
OperatingLeasesFutureMinimumPaymentsDueInFiveYears
9700000
CY2013Q4 us-gaap Operating Leases Future Minimum Payments Due Thereafter
OperatingLeasesFutureMinimumPaymentsDueThereafter
29000000
CY2013 us-gaap Lease And Rental Expense
LeaseAndRentalExpense
20000000
CY2012 us-gaap Lease And Rental Expense
LeaseAndRentalExpense
18300000
CY2011 us-gaap Lease And Rental Expense
LeaseAndRentalExpense
17300000
CY2013 csgs Service Agreement To Provide Data Center Services Expiry Date
ServiceAgreementToProvideDataCenterServicesExpiryDate
2017-06-30
CY2013 csgs Warranty Period
WarrantyPeriod
P90D
CY2013 us-gaap Stock Repurchased During Period Shares
StockRepurchasedDuringPeriodShares
500000
CY2012 us-gaap Stock Repurchased During Period Shares
StockRepurchasedDuringPeriodShares
823000
CY2011 us-gaap Stock Repurchased During Period Shares
StockRepurchasedDuringPeriodShares
750000
CY2010 us-gaap Stock Repurchased During Period Shares
StockRepurchasedDuringPeriodShares
1500000
us-gaap Stock Repurchased During Period Shares
StockRepurchasedDuringPeriodShares
29296000
us-gaap Stock Repurchased During Period Shares
StockRepurchasedDuringPeriodShares
32869000
CY2013 us-gaap Stock Repurchased During Period Value
StockRepurchasedDuringPeriodValue
10129000
CY2012 us-gaap Stock Repurchased During Period Value
StockRepurchasedDuringPeriodValue
13349000
CY2011 us-gaap Stock Repurchased During Period Value
StockRepurchasedDuringPeriodValue
9930000
CY2010 us-gaap Stock Repurchased During Period Value
StockRepurchasedDuringPeriodValue
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us-gaap Stock Repurchased During Period Value
StockRepurchasedDuringPeriodValue
704222000
us-gaap Stock Repurchased During Period Value
StockRepurchasedDuringPeriodValue
766970000
CY2013 us-gaap Treasury Stock Acquired Average Cost Per Share
TreasuryStockAcquiredAverageCostPerShare
20.23
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TreasuryStockAcquiredAverageCostPerShare
16.23
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TreasuryStockAcquiredAverageCostPerShare
13.24
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TreasuryStockAcquiredAverageCostPerShare
19.56
us-gaap Treasury Stock Acquired Average Cost Per Share
TreasuryStockAcquiredAverageCostPerShare
24.04
us-gaap Treasury Stock Acquired Average Cost Per Share
TreasuryStockAcquiredAverageCostPerShare
23.33
CY2013Q4 us-gaap Stock Repurchase Program Remaining Number Of Shares Authorized To Be Repurchased
StockRepurchaseProgramRemainingNumberOfSharesAuthorizedToBeRepurchased
2100000
CY2013 us-gaap Shares Paid For Tax Withholding For Share Based Compensation
SharesPaidForTaxWithholdingForShareBasedCompensation
264000
CY2012 us-gaap Shares Paid For Tax Withholding For Share Based Compensation
SharesPaidForTaxWithholdingForShareBasedCompensation
197000
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SharesPaidForTaxWithholdingForShareBasedCompensation
232000
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PaymentsRelatedToTaxWithholdingForShareBasedCompensation
5400000
CY2012 us-gaap Payments Related To Tax Withholding For Share Based Compensation
PaymentsRelatedToTaxWithholdingForShareBasedCompensation
3200000
CY2011 us-gaap Payments Related To Tax Withholding For Share Based Compensation
PaymentsRelatedToTaxWithholdingForShareBasedCompensation
4400000
CY2013Q4 us-gaap Debt Instrument Convertible Carrying Amount Of The Equity Component
DebtInstrumentConvertibleCarryingAmountOfTheEquityComponent
22900000
CY2013 us-gaap Dividends Common Stock Cash
DividendsCommonStockCash
15200000
CY2013 us-gaap Payments Of Dividends Common Stock
PaymentsOfDividendsCommonStock
14500000
CY2012Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Number
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedNumber
1956000
CY2013 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Grants In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriod
955000
CY2013 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Forfeited In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsForfeitedInPeriod
197000
CY2013 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriod
792000
CY2013Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Number
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedNumber
1922000
CY2012Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedWeightedAverageGrantDateFairValue
17.63
CY2013 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Grants In Period Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriodWeightedAverageGrantDateFairValue
19.75
CY2013 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Forfeitures Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsForfeituresWeightedAverageGrantDateFairValue
18.37
CY2013 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriodWeightedAverageGrantDateFairValue
17.74
CY2013Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedWeightedAverageGrantDateFairValue
18.57
CY2012 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Grants In Period Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriodWeightedAverageGrantDateFairValue
16.58
CY2011 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Grants In Period Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriodWeightedAverageGrantDateFairValue
18.87
CY2013 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period Total Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriodTotalFairValue
16200000
CY2012 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period Total Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriodTotalFairValue
10600000
CY2011 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period Total Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriodTotalFairValue
13500000
CY2013Q4 us-gaap Employee Service Share Based Compensation Nonvested Awards Total Compensation Cost Not Yet Recognized
EmployeeServiceShareBasedCompensationNonvestedAwardsTotalCompensationCostNotYetRecognized
23800000
CY2013 us-gaap Employee Service Share Based Compensation Nonvested Awards Total Compensation Cost Not Yet Recognized Period For Recognition1
EmployeeServiceShareBasedCompensationNonvestedAwardsTotalCompensationCostNotYetRecognizedPeriodForRecognition1
P2Y4M24D
CY2013 us-gaap Employee Service Share Based Compensation Tax Benefit From Compensation Expense
EmployeeServiceShareBasedCompensationTaxBenefitFromCompensationExpense
4600000
CY2012 us-gaap Employee Service Share Based Compensation Tax Benefit From Compensation Expense
EmployeeServiceShareBasedCompensationTaxBenefitFromCompensationExpense
4600000
CY2011 us-gaap Employee Service Share Based Compensation Tax Benefit From Compensation Expense
EmployeeServiceShareBasedCompensationTaxBenefitFromCompensationExpense
4400000
CY2013 us-gaap Employee Service Share Based Compensation Tax Benefit Realized From Exercise Of Stock Options
EmployeeServiceShareBasedCompensationTaxBenefitRealizedFromExerciseOfStockOptions
5400000
CY2012 us-gaap Employee Service Share Based Compensation Tax Benefit Realized From Exercise Of Stock Options
EmployeeServiceShareBasedCompensationTaxBenefitRealizedFromExerciseOfStockOptions
4000000
CY2011 us-gaap Employee Service Share Based Compensation Tax Benefit Realized From Exercise Of Stock Options
EmployeeServiceShareBasedCompensationTaxBenefitRealizedFromExerciseOfStockOptions
5100000
CY2013Q1 us-gaap Revenues
Revenues
180632000
CY2013Q2 us-gaap Revenues
Revenues
186107000
CY2013Q3 us-gaap Revenues
Revenues
186180000
CY2013Q4 us-gaap Revenues
Revenues
194549000
CY2013Q1 us-gaap Cost Of Goods And Services Sold
CostOfGoodsAndServicesSold
93354000
CY2013Q2 us-gaap Cost Of Goods And Services Sold
CostOfGoodsAndServicesSold
94758000
CY2013Q3 us-gaap Cost Of Goods And Services Sold
CostOfGoodsAndServicesSold
94898000
CY2013Q4 us-gaap Cost Of Goods And Services Sold
CostOfGoodsAndServicesSold
94155000
CY2013Q1 us-gaap Operating Income Loss
OperatingIncomeLoss
18035000
CY2013Q2 us-gaap Operating Income Loss
OperatingIncomeLoss
21681000
CY2013Q3 us-gaap Operating Income Loss
OperatingIncomeLoss
20553000
CY2013Q4 us-gaap Operating Income Loss
OperatingIncomeLoss
16435000
CY2013Q1 us-gaap Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
13544000
CY2013Q2 us-gaap Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
18862000
CY2013Q3 us-gaap Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
16631000
CY2013Q4 us-gaap Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
12482000
CY2013Q1 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
-1354000
CY2013Q2 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
6790000
CY2013Q3 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
1331000
CY2013Q4 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
3401000
CY2013Q1 us-gaap Net Income Loss
NetIncomeLoss
14898000
CY2013Q2 us-gaap Net Income Loss
NetIncomeLoss
12072000
CY2013Q3 us-gaap Net Income Loss
NetIncomeLoss
15300000
CY2013Q4 us-gaap Net Income Loss
NetIncomeLoss
9081000
CY2013Q1 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.46
CY2013Q2 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.38
CY2013Q3 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.48
CY2013Q4 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.28
CY2013Q1 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.46
CY2013Q2 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.37
CY2013Q3 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.47
CY2013Q4 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.27
CY2012Q1 us-gaap Revenues
Revenues
185007000
CY2012Q2 us-gaap Revenues
Revenues
183851000
CY2012Q3 us-gaap Revenues
Revenues
190001000
CY2012Q4 us-gaap Revenues
Revenues
198007000
CY2012Q1 us-gaap Cost Of Goods And Services Sold
CostOfGoodsAndServicesSold
89969000
CY2012Q2 us-gaap Cost Of Goods And Services Sold
CostOfGoodsAndServicesSold
92520000
CY2012Q3 us-gaap Cost Of Goods And Services Sold
CostOfGoodsAndServicesSold
100411000
CY2012Q4 us-gaap Cost Of Goods And Services Sold
CostOfGoodsAndServicesSold
100916000
CY2012Q1 us-gaap Operating Income Loss
OperatingIncomeLoss
28952000
CY2012Q2 us-gaap Operating Income Loss
OperatingIncomeLoss
23745000
CY2012Q3 us-gaap Operating Income Loss
OperatingIncomeLoss
21728000
CY2012Q4 us-gaap Operating Income Loss
OperatingIncomeLoss
22149000
CY2012Q1 us-gaap Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
23612000
CY2012Q2 us-gaap Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
18842000
CY2012Q3 us-gaap Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
17114000
CY2012Q4 us-gaap Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
17656000
CY2012Q1 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
11806000
CY2012Q2 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
6972000
CY2012Q3 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
7701000
CY2012Q4 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
1866000
CY2012Q1 us-gaap Net Income Loss
NetIncomeLoss
11806000
CY2012Q2 us-gaap Net Income Loss
NetIncomeLoss
11870000
CY2012Q3 us-gaap Net Income Loss
NetIncomeLoss
9413000
CY2012Q4 us-gaap Net Income Loss
NetIncomeLoss
15790000
CY2012Q1 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.36
CY2012Q2 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.37
CY2012Q3 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.29
CY2012Q4 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.49
CY2012Q1 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.36
CY2012Q2 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.37
CY2012Q3 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.29
CY2012Q4 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.48
CY2013Q1 us-gaap Restructuring Charges
RestructuringCharges
900000
CY2013Q4 us-gaap Restructuring Charges
RestructuringCharges
11500000
CY2013Q1 csgs Impact Of Restructuring Charges On Earnings Per Share Diluted
ImpactOfRestructuringChargesOnEarningsPerShareDiluted
0.03
CY2013Q4 csgs Impact Of Restructuring Charges On Earnings Per Share Diluted
ImpactOfRestructuringChargesOnEarningsPerShareDiluted
0.25
CY2013Q3 us-gaap Disposal Group Including Discontinued Operation Revenue
DisposalGroupIncludingDiscontinuedOperationRevenue
3000000
CY2013Q4 us-gaap Disposal Group Including Discontinued Operation Revenue
DisposalGroupIncludingDiscontinuedOperationRevenue
3000000
CY2013Q1 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
-0.10
CY2013Q2 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.36
CY2013Q3 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.08
CY2013Q4 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.27
CY2013Q1 us-gaap Income Tax Reconciliation Tax Credits
IncomeTaxReconciliationTaxCredits
6000000
CY2013Q3 us-gaap Income Tax Reconciliation Tax Credits
IncomeTaxReconciliationTaxCredits
6000000
CY2013Q4 us-gaap Income Tax Reconciliation Tax Credits
IncomeTaxReconciliationTaxCredits
2000000
CY2012Q1 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.50
CY2012Q2 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.37
CY2012Q3 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.45
CY2012Q4 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.11
CY2012Q2 us-gaap Business Acquisition Cost Of Acquired Entity Transaction Costs
BusinessAcquisitionCostOfAcquiredEntityTransactionCosts
300000
CY2012Q2 csgs Impact Of Acquisition Related Charges On Earnings Per Share Diluted
ImpactOfAcquisitionRelatedChargesOnEarningsPerShareDiluted
0.01
CY2012Q1 us-gaap Restructuring Charges
RestructuringCharges
700000
CY2012Q1 csgs Impact Of Restructuring Charges On Earnings Per Share Diluted
ImpactOfRestructuringChargesOnEarningsPerShareDiluted
0.01

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