$TTEC
TTEC Holdings, Inc.

2013 Q3 Form 10-Q Financial Statement

#000110465913079308 Filed on October 30, 2013

View on sec.gov

Income Statement

Concept 2013 Q3 2012 Q3
Revenue $297.0M $286.3M
YoY Change 3.75% -5.91%
Cost Of Revenue $208.6M $201.8M
YoY Change 3.41% -8.62%
Gross Profit $88.35M $84.50M
YoY Change 4.55% 1.27%
Gross Profit Margin 29.75% 29.52%
Selling, General & Admin $50.17M $43.85M
YoY Change 14.41% 0.92%
% of Gross Profit 56.78% 51.89%
Research & Development
YoY Change
% of Gross Profit
Depreciation & Amortization $11.50M $10.70M
YoY Change 7.48% -9.32%
% of Gross Profit 13.02% 12.66%
Operating Expenses $50.17M $43.85M
YoY Change 14.41% 0.92%
Operating Profit $25.96M $27.36M
YoY Change -5.12% 2.97%
Interest Expense -$900.0K $2.129M
YoY Change -142.27% 86.26%
% of Operating Profit -3.47% 7.78%
Other Income/Expense, Net -$434.0K -$1.252M
YoY Change -65.34% 97.79%
Pretax Income $25.50M $26.11M
YoY Change -2.33% 0.66%
Income Tax $6.358M $3.611M
% Of Pretax Income 24.93% 13.83%
Net Earnings $17.64M $28.43M
YoY Change -37.94% 12.05%
Net Earnings / Revenue 5.94% 9.93%
Basic Earnings Per Share $0.35 $0.53
Diluted Earnings Per Share $0.34 $0.52
COMMON SHARES
Basic Shares Outstanding 50.73M shares 54.09M shares
Diluted Shares Outstanding 51.68M shares 54.91M shares

Balance Sheet

Concept 2013 Q3 2012 Q3
SHORT-TERM ASSETS
Cash & Short-Term Investments $144.9M $170.4M
YoY Change -14.96% 0.35%
Cash & Equivalents $144.9M $170.4M
Short-Term Investments
Other Short-Term Assets $67.70M $75.90M
YoY Change -10.8% 25.87%
Inventory
Prepaid Expenses
Receivables $245.1M $244.2M
Other Receivables $9.300M $19.90M
Total Short-Term Assets $467.0M $510.4M
YoY Change -8.5% 97209.41%
LONG-TERM ASSETS
Property, Plant & Equipment $120.1M $111.4M
YoY Change 7.79% 120523.73%
Goodwill $98.70M $72.15M
YoY Change 36.78% 97418.58%
Intangibles
YoY Change
Long-Term Investments
YoY Change
Other Assets $103.8M $74.70M
YoY Change 38.9% 132192.57%
Total Long-Term Assets $371.4M $295.2M
YoY Change 25.79% 114046.19%
TOTAL ASSETS
Total Short-Term Assets $467.0M $510.4M
Total Long-Term Assets $371.4M $295.2M
Total Assets $838.4M $805.6M
YoY Change 4.07% 102769.9%
SHORT-TERM LIABILITIES
YoY Change
Accounts Payable $35.72M $25.05M
YoY Change 42.57% 116964.62%
Accrued Expenses $26.37M $23.72M
YoY Change 11.14% 85372.89%
Deferred Revenue
YoY Change
Short-Term Debt $0.00 $0.00
YoY Change
Long-Term Debt Due
YoY Change
Total Short-Term Liabilities $179.0M $161.6M
YoY Change 10.79% 102459.41%
LONG-TERM LIABILITIES
Long-Term Debt $118.0M $88.00M
YoY Change 34.09% -32.46%
Other Long-Term Liabilities $57.90M $45.23M
YoY Change 28.01% 150916.73%
Total Long-Term Liabilities $188.0M $145.1M
YoY Change 29.55% 84832.28%
TOTAL LIABILITIES
Total Short-Term Liabilities $179.0M $161.6M
Total Long-Term Liabilities $188.0M $145.1M
Total Liabilities $367.0M $306.7M
YoY Change 19.67% 93288.21%
SHAREHOLDERS EQUITY
Retained Earnings $588.7M $520.4M
YoY Change 13.12% 114360.38%
Common Stock
YoY Change
Preferred Stock
YoY Change
Treasury Stock (at cost) $473.3M $404.3M
YoY Change 17.07% 111953.82%
Treasury Stock Shares 31.56M shares 28.34M shares
Shareholders Equity $462.5M $484.9M
YoY Change
Total Liabilities & Shareholders Equity $838.4M $805.6M
YoY Change 4.07% 102769.9%

Cashflow Statement

Concept 2013 Q3 2012 Q3
OPERATING ACTIVITIES
Net Income $17.64M $28.43M
YoY Change -37.94% 12.05%
Depreciation, Depletion And Amortization $11.50M $10.70M
YoY Change 7.48% -9.32%
Cash From Operating Activities $36.40M $14.70M
YoY Change 147.62% -272.94%
INVESTING ACTIVITIES
Capital Expenditures $18.17M -$15.80M
YoY Change -215.01% 66.32%
Acquisitions
YoY Change
Other Investing Activities -$7.300M $300.0K
YoY Change -2533.33% -115.0%
Cash From Investing Activities -$25.50M -$15.50M
YoY Change 64.52% 33.62%
FINANCING ACTIVITIES
Cash Dividend Paid
YoY Change
Common Stock Issuance & Retirement, Net
YoY Change
Debt Paid & Issued, Net
YoY Change
Cash From Financing Activities -15.30M -5.200M
YoY Change 194.23% -262.5%
NET CHANGE
Cash From Operating Activities 36.40M 14.70M
Cash From Investing Activities -25.50M -15.50M
Cash From Financing Activities -15.30M -5.200M
Net Change In Cash -4.400M -6.000M
YoY Change -26.67% -64.5%
FREE CASH FLOW
Cash From Operating Activities $36.40M $14.70M
Capital Expenditures $18.17M -$15.80M
Free Cash Flow $18.23M $30.50M
YoY Change -40.24% 2950.0%

Facts In Submission

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7358000 USD
CY2012Q3 us-gaap Other Comprehensive Income Loss Derivatives Qualifying As Hedges Before Tax
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7260000 USD
CY2012Q3 us-gaap Other Comprehensive Income Loss Derivatives Qualifying As Hedges Tax
OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesTax
2906000 USD
CY2013Q3 us-gaap Other Comprehensive Income Loss Foreign Currency Transaction And Translation Adjustment Net Of Tax
OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax
-1708000 USD
CY2013Q3 us-gaap Other Comprehensive Income Loss Derivatives Qualifying As Hedges Before Tax
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-1440000 USD
CY2013Q3 us-gaap Other Comprehensive Income Loss Derivatives Qualifying As Hedges Tax
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-412000 USD
us-gaap Excess Tax Benefit From Share Based Compensation Operating Activities
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1005000 USD
us-gaap Deferred Income Tax Expense Benefit
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2134000 USD
us-gaap Gain Loss On Disposition Of Assets
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-180000 USD
us-gaap Provision For Doubtful Accounts
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490000 USD
us-gaap Payments To Acquire Property Plant And Equipment
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33259000 USD
ttec Proceeds From Grant For Property Plant And Equipment
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110000 USD
us-gaap Net Cash Provided By Used In Operating Activities
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63411000 USD
ttec Increase Decrease In Deferred Revenue And Other Liabilities
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8697000 USD
us-gaap Increase Decrease In Accounts Payable And Accrued Liabilities
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-15696000 USD
us-gaap Increase Decrease In Accounts Receivable
IncreaseDecreaseInAccountsReceivable
-1091000 USD
us-gaap Gain Loss On Foreign Currency Derivatives Recorded In Earnings Net
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574000 USD
us-gaap Share Based Compensation
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10310000 USD
us-gaap Accretion Expense
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600000 USD
us-gaap Amortization Of Financing Costs
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531000 USD
ttec Amortization Of Contract Acquisition Costs
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763000 USD
us-gaap Cash Acquired From Acquisition
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6423000 USD
us-gaap Cash Acquired From Acquisition
CashAcquiredFromAcquisition
1373000 USD
CY2011Q4 us-gaap Cash And Cash Equivalents At Carrying Value
CashAndCashEquivalentsAtCarryingValue
156371000 USD
CY2012Q3 us-gaap Cash And Cash Equivalents At Carrying Value
CashAndCashEquivalentsAtCarryingValue
170377000 USD
us-gaap Proceeds From Sale Of Productive Assets
ProceedsFromSaleOfProductiveAssets
0 USD
us-gaap Proceeds From Sale Of Productive Assets
ProceedsFromSaleOfProductiveAssets
450000 USD
us-gaap Share Based Compensation
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9842000 USD
ttec Loss On Deconsolidation Of Subsidiary Net Of Cash
LossOnDeconsolidationOfSubsidiaryNetOfCash
2758000 USD
us-gaap Cash Divested From Deconsolidation
CashDivestedFromDeconsolidation
897000 USD
us-gaap Cash Divested From Deconsolidation
CashDivestedFromDeconsolidation
0 USD
ttec Loss On Deconsolidation Of Subsidiary Net Of Cash
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0 USD
ttec Landlord Incentives Credited To Deferred Rent
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1723000 USD
CY2012Q3 us-gaap Business Combination Pro Forma Information Revenue Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationRevenueOfAcquireeSinceAcquisitionDateActual
2200000 USD
ttec Business Combination Pro Forma Information Amortization Expense Of Acquirees Since Acquisition
BusinessCombinationProFormaInformationAmortizationExpenseOfAcquireesSinceAcquisition
200000 USD
ttec Deconsolidation Of Subsidiary Carrying Value Of Noncontrolling Interest
DeconsolidationOfSubsidiaryCarryingValueOfNoncontrollingInterest
-121000 USD
us-gaap Other Comprehensive Income Loss Derivatives Qualifying As Hedges Net Of Tax
OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesNetOfTax
-13231000 USD
ttec Vesting Of Restricted Stock Units Issued Out Of Treasury Value
VestingOfRestrictedStockUnitsIssuedOutOfTreasuryValue
-4145000 USD
us-gaap Stock Issued During Period Value Stock Options Exercised
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856000 USD
us-gaap Adjustments To Additional Paid In Capital Tax Effect From Share Based Compensation
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644000 USD
ttec Share Based Compensation Equity Based Awards
ShareBasedCompensationEquityBasedAwards
9749000 USD
us-gaap Treasury Stock Value Acquired Cost Method
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-51627000 USD
us-gaap Other Comprehensive Income Loss Pension And Other Postretirement Benefit Plans Adjustment Net Of Tax
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451000 USD
ttec Amortization Of Contract Acquisition Costs
AmortizationOfContractAcquisitionCosts
753000 USD
us-gaap Amortization Of Financing Costs
AmortizationOfFinancingCosts
488000 USD
us-gaap Accretion Expense
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933000 USD
us-gaap Provision For Doubtful Accounts
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412000 USD
us-gaap Gain Loss On Disposition Of Assets
GainLossOnDispositionOfAssets
94000 USD
us-gaap Deferred Income Tax Expense Benefit
DeferredIncomeTaxExpenseBenefit
5467000 USD
us-gaap Excess Tax Benefit From Share Based Compensation Operating Activities
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1074000 USD
us-gaap Gain Loss On Foreign Currency Derivatives Recorded In Earnings Net
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75000 USD
us-gaap Increase Decrease In Accounts Receivable
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-709000 USD
us-gaap Increase Decrease In Prepaid Deferred Expense And Other Assets
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11241000 USD
us-gaap Increase Decrease In Accounts Payable And Accrued Liabilities
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-14020000 USD
ttec Increase Decrease In Deferred Revenue And Other Liabilities
IncreaseDecreaseInDeferredRevenueAndOtherLiabilities
-3225000 USD
us-gaap Net Cash Provided By Used In Operating Activities
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76613000 USD
ttec Proceeds From Grant For Property Plant And Equipment
ProceedsFromGrantForPropertyPlantAndEquipment
0 USD
us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
31832000 USD
us-gaap Proceeds From Long Term Lines Of Credit
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1114050000 USD
us-gaap Repayments Of Long Term Lines Of Credit
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1104050000 USD
us-gaap Proceeds From Other Debt
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3709000 USD
us-gaap Repayments Of Other Debt
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4293000 USD
us-gaap Payments Of Dividends Minority Interest
PaymentsOfDividendsMinorityInterest
3420000 USD
us-gaap Proceeds From Stock Options Exercised
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856000 USD
us-gaap Excess Tax Benefit From Share Based Compensation Financing Activities
ExcessTaxBenefitFromShareBasedCompensationFinancingActivities
1074000 USD
us-gaap Payments For Repurchase Of Common Stock
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51627000 USD
us-gaap Payments Of Debt Issuance Costs
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1800000 USD
us-gaap Net Cash Provided By Used In Financing Activities
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us-gaap Effect Of Exchange Rate On Cash And Cash Equivalents
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us-gaap Cash And Cash Equivalents Period Increase Decrease
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us-gaap Interest Paid
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3271000 USD
us-gaap Income Taxes Paid
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12329000 USD
us-gaap Income Taxes Paid
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13213000 USD
us-gaap Interest Paid
InterestPaid
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us-gaap Cash And Cash Equivalents Period Increase Decrease
CashAndCashEquivalentsPeriodIncreaseDecrease
14006000 USD
us-gaap Net Cash Provided By Used In Financing Activities
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us-gaap Payments Of Debt Issuance Costs
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432000 USD
us-gaap Payments For Repurchase Of Common Stock
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55211000 USD
us-gaap Excess Tax Benefit From Share Based Compensation Financing Activities
ExcessTaxBenefitFromShareBasedCompensationFinancingActivities
1005000 USD
us-gaap Proceeds From Stock Options Exercised
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1135000 USD
us-gaap Payments Of Dividends Minority Interest
PaymentsOfDividendsMinorityInterest
1440000 USD
us-gaap Repayments Of Other Debt
RepaymentsOfOtherDebt
2783000 USD
us-gaap Proceeds From Other Debt
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8014000 USD
us-gaap Repayments Of Long Term Lines Of Credit
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833650000 USD
us-gaap Proceeds From Long Term Lines Of Credit
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857650000 USD
us-gaap Net Cash Provided By Used In Investing Activities
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-37508000 USD
us-gaap Increase Decrease In Prepaid Deferred Expense And Other Assets
IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets
30893000 USD
ttec Landlord Incentives Credited To Deferred Rent
LandlordIncentivesCreditedToDeferredRent
1016000 USD
us-gaap Noncash Or Part Noncash Acquisition Fixed Assets Acquired1
NoncashOrPartNoncashAcquisitionFixedAssetsAcquired1
0 USD
us-gaap Noncash Or Part Noncash Acquisition Fixed Assets Acquired1
NoncashOrPartNoncashAcquisitionFixedAssetsAcquired1
6100000 USD
us-gaap Capital Expenditures Incurred But Not Yet Paid
CapitalExpendituresIncurredButNotYetPaid
396000 USD
us-gaap Capital Expenditures Incurred But Not Yet Paid
CapitalExpendituresIncurredButNotYetPaid
3803000 USD
us-gaap Payments To Acquire Businesses Net Of Cash Acquired
PaymentsToAcquireBusinessesNetOfCashAcquired
8956000 USD
us-gaap Payments To Acquire Businesses Net Of Cash Acquired
PaymentsToAcquireBusinessesNetOfCashAcquired
4809000 USD
us-gaap Net Cash Provided By Used In Investing Activities
NetCashProvidedByUsedInInvestingActivities
-40788000 USD
ttec Contract Acquisition Costs Credited To Accounts Receivable
ContractAcquisitionCostsCreditedToAccountsReceivable
1000000 USD
ttec Contract Acquisition Costs Credited To Accounts Receivable
ContractAcquisitionCostsCreditedToAccountsReceivable
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us-gaap Use Of Estimates
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<p style='margin-top:0pt; margin-bottom:8pt'><font style="font-family:Arial;font-size:10pt;font-weight:bold;margin-left:0px;">Use of Estimates</font></p><p style='margin-top:0pt; margin-bottom:8pt'><font style="font-family:Arial;font-size:10pt;margin-left:0px;">The preparation of the Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an ongoing basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, self-insurance reserves, litigation reserves, restructuring reserves, allowance for doubtful accounts and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions. In the three months ended June 30, 2012, the Company recorded a change in estimate which resulted in a decrease of $4.6 million to employee related expenses in connection with an authoritative ruling in Spain related to the legally required cost of living adjustment for employees' salaries for the years 2010, 2011 and 2012.</font><font style="font-family:Arial;font-size:10pt;"> </font></p>
us-gaap Nature Of Operations
NatureOfOperations
<p style='margin-top:0pt; margin-bottom:8pt'><font style="font-family:Arial;font-size:10pt;font-weight:bold;margin-left:0px;">Overview</font></p><p style='margin-top:0pt; margin-bottom:8pt'><font style="font-family:Arial;font-size:10pt;margin-left:0px;">TeleTech Holdings, Inc. and its subsidiaries (&#8220;TeleTech&#8221; or the &#8220;Company&#8221;) </font><font style="font-family:Arial;font-size:10pt;">is a geographically diverse global provider of technology-enabled, fully-integrated customer experience management solutions for Global 1000 clients and their customers. A global provider of data-driven, technology-enabled business process outsourcing, technology integration, consulting and customer management, and hosted and managed technology services. TeleTech's 39,000 employees serve clients in the automotive, communication, financial services, government, healthcare, logistics, media and entertainment, retail, technology, transportation and travel industries </font><font style="font-family:Arial;font-size:10pt;">via operations in the U.S., Argentina, Australia, Belgium, Brazil, Canada, China, Costa Rica, France, Germany, Ghana, Italy, Lebanon, </font><font style="font-family:Arial;font-size:10pt;">Mexico, New Zealand, the Philippines,</font><font style="font-family:Arial;font-size:10pt;"> Singapore,</font><font style="font-family:Arial;font-size:10pt;"> South Africa, Spain,</font><font style="font-family:Arial;font-size:10pt;"> Thailand,</font><font style="font-family:Arial;font-size:10pt;"> Turkey</font><font style="font-family:Arial;font-size:10pt;">,</font><font style="font-family:Arial;font-size:10pt;"> the United Arab Emirates</font><font style="font-family:Arial;font-size:10pt;">, and the United Kingdom.</font><font style="font-family:Arial;font-size:10pt;"> </font></p><p style='margin-top:0pt; margin-bottom:8pt'>&#160;</p>
CY2013Q3 ttec Business Combination Pro Forma Information Amortization Expense Of Acquirees Since Acquisition
BusinessCombinationProFormaInformationAmortizationExpenseOfAcquireesSinceAcquisition
1200000 USD
ttec Business Combination Pro Forma Information Amortization Expense Of Acquirees Since Acquisition
BusinessCombinationProFormaInformationAmortizationExpenseOfAcquireesSinceAcquisition
2900000 USD
us-gaap Business Combination Pro Forma Information Revenue Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationRevenueOfAcquireeSinceAcquisitionDateActual
4900000 USD
CY2012Q3 us-gaap Business Combination Pro Forma Information Earnings Or Loss Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationEarningsOrLossOfAcquireeSinceAcquisitionDateActual
400000 USD
us-gaap Business Combination Pro Forma Information Earnings Or Loss Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationEarningsOrLossOfAcquireeSinceAcquisitionDateActual
800000 USD
CY2012Q3 ttec Business Combination Pro Forma Information Amortization Expense Of Acquirees Since Acquisition
BusinessCombinationProFormaInformationAmortizationExpenseOfAcquireesSinceAcquisition
100000 USD
CY2013Q3 us-gaap Business Combination Pro Forma Information Revenue Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationRevenueOfAcquireeSinceAcquisitionDateActual
19400000 USD
us-gaap Business Combination Pro Forma Information Revenue Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationRevenueOfAcquireeSinceAcquisitionDateActual
47100000 USD
CY2013Q3 us-gaap Business Combination Pro Forma Information Earnings Or Loss Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationEarningsOrLossOfAcquireeSinceAcquisitionDateActual
2700000 USD
us-gaap Business Combination Pro Forma Information Earnings Or Loss Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationEarningsOrLossOfAcquireeSinceAcquisitionDateActual
4900000 USD
CY2012Q3 us-gaap Segment Reporting Information Revenue
SegmentReportingInformationRevenue
289373000 USD
CY2013Q3 us-gaap Revenues From Transactions With Other Operating Segments Of Same Entity
RevenuesFromTransactionsWithOtherOperatingSegmentsOfSameEntity
-375000 USD
CY2012Q3 us-gaap Revenues From Transactions With Other Operating Segments Of Same Entity
RevenuesFromTransactionsWithOtherOperatingSegmentsOfSameEntity
-3105000 USD
us-gaap Revenues From Transactions With Other Operating Segments Of Same Entity
RevenuesFromTransactionsWithOtherOperatingSegmentsOfSameEntity
-1958000 USD
us-gaap Revenues From Transactions With Other Operating Segments Of Same Entity
RevenuesFromTransactionsWithOtherOperatingSegmentsOfSameEntity
-5164000 USD
us-gaap Segment Reporting Information Revenue
SegmentReportingInformationRevenue
877028000 USD
us-gaap Segment Reporting Information Revenue
SegmentReportingInformationRevenue
872884000 USD
CY2013Q3 us-gaap Segment Reporting Information Revenue
SegmentReportingInformationRevenue
297370000 USD
CY2013Q3 us-gaap Additions To Noncurrent Assets
AdditionsToNoncurrentAssets
18172000 USD
CY2012Q3 us-gaap Additions To Noncurrent Assets
AdditionsToNoncurrentAssets
15781000 USD
us-gaap Additions To Noncurrent Assets
AdditionsToNoncurrentAssets
31832000 USD
us-gaap Additions To Noncurrent Assets
AdditionsToNoncurrentAssets
33259000 USD
us-gaap Goodwill Acquired During Period
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5520000 USD
us-gaap Goodwill Impairment Loss
GoodwillImpairmentLoss
0 USD
us-gaap Goodwill Other Changes
GoodwillOtherChanges
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us-gaap Goodwill Translation Adjustments
GoodwillTranslationAdjustments
-230000 USD
CY2013Q3 us-gaap Notional Amount Of Other Derivatives Not Designated As Hedging Instruments
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247200000 USD
CY2013Q3 us-gaap Line Of Credit Facility Interest Rate During Period
LineOfCreditFacilityInterestRateDuringPeriod
0.014 pure
us-gaap Line Of Credit Facility Interest Rate During Period
LineOfCreditFacilityInterestRateDuringPeriod
0.015 pure
ttec Fair Value Determination Goodwill Reporting Fair Value Not Substantially In Excess Of Carrying Value
FairValueDeterminationGoodwillReportingFairValueNotSubstantiallyInExcessOfCarryingValue
For the goodwill impairment analysis, the Company calculated the fair value of the PRG reporting unit and compared that to the updated carrying value after the above impairments were recorded and determined that the fair value was not in excess of its carrying value. Key assumptions used in the fair value calculation for goodwill impairment testing include, but were not limited to, a perpetuity growth rate of 7.0% based on the then current inflation rate combined with the GDP growth rate for the reporting unit&#8217;s geographical region and a discount rate of 26.0%, which is equal to the reporting unit&#8217;s equity risk premium adjusted for its size and company specific risk factors. Estimated future cash flows under the income approach were based on the Company&#8217;s internal business plan excluding the results of the deconsolidated subsidiary and adjusted as appropriate for the Company&#8217;s view of market participant assumptions. The current business plan assumes the occurrence of certain events, such as continued realignment of operations and reduction of general and administrative costs. Significant differences in the outcome of some or all of these assumptions could impact the calculated fair value of this reporting until resulting in a different outcome to goodwill impairment in a future period.
CY2013Q1 ttec Goodwill Amount Reporting Unit Where Fair Value Not Substantially In Excess Of Carrying Value
GoodwillAmountReportingUnitWhereFairValueNotSubstantiallyInExcessOfCarryingValue
7300000 USD
CY2012Q4 ttec Goodwill Amount Reporting Unit Where Fair Value Not Substantially In Excess Of Carrying Value
GoodwillAmountReportingUnitWhereFairValueNotSubstantiallyInExcessOfCarryingValue
7300000 USD
CY2012Q4 ttec Goodwill Fair Value In Excess Of Carrying Value Expressed As Percentage For Goodwill At Risk
GoodwillFairValueInExcessOfCarryingValueExpressedAsPercentageForGoodwillAtRisk
0.04 pure
CY2013Q1 ttec Goodwill Fair Value In Excess Of Carrying Value Expressed As Percentage For Goodwill At Risk
GoodwillFairValueInExcessOfCarryingValueExpressedAsPercentageForGoodwillAtRisk
0.04 pure
CY2013Q3 us-gaap Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Net Of Tax
OtherComprehensiveIncomeUnrealizedGainLossOnDerivativesArisingDuringPeriodNetOfTax
-630000 USD
CY2013Q3 us-gaap Cash Flow Hedge Gain Loss Reclassified To Earnings Net
CashFlowHedgeGainLossReclassifiedToEarningsNet
398000 USD
CY2012Q3 us-gaap Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Net Of Tax
OtherComprehensiveIncomeUnrealizedGainLossOnDerivativesArisingDuringPeriodNetOfTax
4945000 USD
CY2012Q3 us-gaap Cash Flow Hedge Gain Loss Reclassified To Earnings Net
CashFlowHedgeGainLossReclassifiedToEarningsNet
591000 USD
us-gaap Cash Flow Hedge Gain Loss Reclassified To Earnings Net
CashFlowHedgeGainLossReclassifiedToEarningsNet
870000 USD
us-gaap Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Net Of Tax
OtherComprehensiveIncomeUnrealizedGainLossOnDerivativesArisingDuringPeriodNetOfTax
14040000 USD
us-gaap Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Net Of Tax
OtherComprehensiveIncomeUnrealizedGainLossOnDerivativesArisingDuringPeriodNetOfTax
-9332000 USD
us-gaap Cash Flow Hedge Gain Loss Reclassified To Earnings Net
CashFlowHedgeGainLossReclassifiedToEarningsNet
3899000 USD
CY2013Q2 us-gaap Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
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-2644000 USD
CY2012Q2 us-gaap Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
AccumulatedOtherComprehensiveIncomeLossCumulativeChangesInNetGainLossFromCashFlowHedgesEffectNetOfTax
2964000 USD
CY2012Q4 us-gaap Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
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9559000 USD
CY2011Q4 us-gaap Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
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-5852000 USD
CY2013Q3 us-gaap Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
AccumulatedOtherComprehensiveIncomeLossCumulativeChangesInNetGainLossFromCashFlowHedgesEffectNetOfTax
-3672000 USD
CY2012Q3 us-gaap Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
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7318000 USD
CY2013Q3 us-gaap Notional Amount Of Cash Flow Hedge Instruments
NotionalAmountOfCashFlowHedgeInstruments
536920000 USD
CY2012Q4 us-gaap Notional Amount Of Cash Flow Hedge Instruments
NotionalAmountOfCashFlowHedgeInstruments
379782000 USD
CY2013Q3 invest Derivative Notional Amount
DerivativeNotionalAmount
40000000 USD
CY2012Q4 invest Derivative Notional Amount
DerivativeNotionalAmount
40000000 USD
CY2012Q4 us-gaap Notional Amount Of Other Derivatives Not Designated As Hedging Instruments
NotionalAmountOfOtherDerivativesNotDesignatedAsHedgingInstruments
189300000 USD
CY2013Q3 ttec Business Acquisition Future Value Of Liabilities Incurred
BusinessAcquisitionFutureValueOfLiabilitiesIncurred
14800000 USD
CY2013Q3 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
21300000 USD
CY2013Q3 us-gaap Deferred Tax Assets Liabilities Net
DeferredTaxAssetsLiabilitiesNet
52800000 USD
us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.200 pure
us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
-0.061 pure
CY2013Q3 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.249 pure
CY2012Q3 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
-0.138 pure
CY2013Q3 us-gaap Deferred Tax Assets Net
DeferredTaxAssetsNet
55300000 USD
CY2013Q3 us-gaap Severance Costs
SeveranceCosts
708000 USD
CY2012Q3 us-gaap Severance Costs
SeveranceCosts
2745000 USD
us-gaap Severance Costs
SeveranceCosts
3883000 USD
us-gaap Severance Costs
SeveranceCosts
20900000 USD
CY2012Q4 us-gaap Restructuring Reserve
RestructuringReserve
4079000 USD
us-gaap Restructuring Reserve Settled With Cash
RestructuringReserveSettledWithCash
-6060000 USD
us-gaap Restructuring Reserve Accrual Adjustment
RestructuringReserveAccrualAdjustment
-215000 USD
ttec Restructuring Charges Before Adjustments
RestructuringChargesBeforeAdjustments
4396000 USD
CY2013Q3 us-gaap Restructuring Reserve
RestructuringReserve
2200000 USD
us-gaap Impaired Long Lived Assets Held And Used Asset Description
ImpairedLongLivedAssetsHeldAndUsedAssetDescription
During each of the periods presented, the Company evaluated the recoverability of its leasehold improvement assets at certain delivery centers.
us-gaap Impaired Long Lived Assets Held And Used Method For Determining Fair Value
ImpairedLongLivedAssetsHeldAndUsedMethodForDeterminingFairValue
To determine fair value, the Company used Level 3 inputs in its discounted cash flows analysis. Assumptions included the amount and timing of estimated future cash flows and assumed discount rates.
CY2013Q3 us-gaap Accumulated Other Comprehensive Income Loss Foreign Currency Translation Adjustment Net Of Tax
AccumulatedOtherComprehensiveIncomeLossForeignCurrencyTranslationAdjustmentNetOfTax
-2414000 USD
CY2011Q4 us-gaap Accumulated Other Comprehensive Income Loss Foreign Currency Translation Adjustment Net Of Tax
AccumulatedOtherComprehensiveIncomeLossForeignCurrencyTranslationAdjustmentNetOfTax
3156000 USD
us-gaap Other Comprehensive Income Foreign Currency Transaction And Translation Gain Loss Before Reclassification And Tax
OtherComprehensiveIncomeForeignCurrencyTransactionAndTranslationGainLossBeforeReclassificationAndTax
10494000 USD
us-gaap Other Comprehensive Income Loss Foreign Currency Transaction And Translation Reclassification Adjustment Realized Upon Sale Or Liquidation Net Of Tax
OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationReclassificationAdjustmentRealizedUponSaleOrLiquidationNetOfTax
0 USD
us-gaap Other Comprehensive Income Foreign Currency Transaction And Translation Adjustment Net Of Tax Portion Attributable To Parent
OtherComprehensiveIncomeForeignCurrencyTransactionAndTranslationAdjustmentNetOfTaxPortionAttributableToParent
10494000 USD
CY2012Q3 us-gaap Accumulated Other Comprehensive Income Loss Foreign Currency Translation Adjustment Net Of Tax
AccumulatedOtherComprehensiveIncomeLossForeignCurrencyTranslationAdjustmentNetOfTax
13650000 USD
us-gaap Other Comprehensive Income Foreign Currency Transaction And Translation Gain Loss Before Reclassification And Tax
OtherComprehensiveIncomeForeignCurrencyTransactionAndTranslationGainLossBeforeReclassificationAndTax
-18087000 USD
us-gaap Line Of Credit Facility Description
LineOfCreditFacilityDescription
The Credit Agreement provides for a secured revolving credit facility that matures on June 3, 2018 with an initial maximum aggregate commitment of $700.0&#160;million. At the Company&#8217;s discretion, direct borrowing options under the Credit Agreement include (i)&#160;Eurodollar loans with one, two, three, and six month terms, and/or (ii)&#160;overnight base rate loans. The Credit Agreement also provides for a sub-limit for loans or letters of credit in both U.S.&#160;dollars and certain foreign currencies, with direct foreign subsidiary borrowing capabilities up to 50% of the total commitment amount. The Company may increase the maximum aggregate commitment under the Credit Agreement to $1.0 billion if certain conditions are satisfied, including that the Company is not in default under the Credit Agreement at the time of the increase and that the Company obtains the commitment of the lenders participating in the increase. Base rate loans bear interest at a rate equal to the greatest of (i)&#160;Wells Fargo&#8217;s prime rate, (ii)&#160;one half of 1% in excess of the federal funds effective rate, and (iii)&#160;1.25% in excess of the one month London Interbank Offered Rate (&#8220;LIBOR&#8221;), in each case adding a margin based upon the Company&#8217;s leverage ratio. Eurodollar loans bear interest based upon LIBOR, plus a margin based upon the Company&#8217;s leverage ratio. Alternate loans bear interest at rates applicable to their respective currencies. Letter of credit fees are one eighth of 1% of the stated amount of the letter of credit on the date of issuance, renewal or amendment, plus an annual fee equal to the borrowing margin for Eurodollar loans. Commitment fees are payable to the Lenders in an amount equal to the unused portion of the credit facility and are based upon the Company&#8217;s leverage ratio. Indebtedness under the Credit Agreement is guaranteed by certain of the Company&#8217;s present and future domestic subsidiaries. Indebtedness under the Credit Agreement and the related guarantees are secured by security interests (subject to permitted liens) in the U.S.&#160;accounts receivable and cash of the Company and certain of its domestic subsidiaries and may be secured by tangible assets of the Company and such domestic subsidiaries if borrowings by foreign subsidiaries exceed $100.0&#160;million and the leverage ratio is greater than 3.00 to 1.00. The Company also pledged 65% of the voting stock and 100% of the non-voting stock of certain of the Company&#8217;s material foreign subsidiaries and may pledge 65% of the voting stock and 100% of the non-voting stock of the Company&#8217;s other foreign subsidiaries.
us-gaap Line Of Credit Facility Initiation Date1
LineOfCreditFacilityInitiationDate1
2013-06-03
us-gaap Line Of Credit Facility Rationale For Classification As Long Term Debt
LineOfCreditFacilityRationaleForClassificationAsLongTermDebt
5 Year Term
CY2013Q2 us-gaap Line Of Credit Facility Maximum Borrowing Capacity
LineOfCreditFacilityMaximumBorrowingCapacity
1000000000 USD
CY2013Q2 ttec Line Of Credit Initial Borrowing Capacity
LineOfCreditInitialBorrowingCapacity
700000000 USD
us-gaap Line Of Credit Facility Average Outstanding Amount
LineOfCreditFacilityAverageOutstandingAmount
240900000 USD
us-gaap Line Of Credit Facility Average Outstanding Amount
LineOfCreditFacilityAverageOutstandingAmount
144400000 USD
CY2013Q3 ttec Line Of Credit Facility Letters Of Credit Issued
LineOfCreditFacilityLettersOfCreditIssued
3500000 USD
CY2013Q3 us-gaap Line Of Credit Facility Remaining Borrowing Capacity
LineOfCreditFacilityRemainingBorrowingCapacity
578500000 USD
CY2013Q3 ttec Letters Of Credit Issued Outside Line Of Credit Facility
LettersOfCreditIssuedOutsideLineOfCreditFacility
600000 USD
us-gaap Other Comprehensive Income Loss Net Of Tax Portion Attributable To Parent
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent
-30867000 USD
CY2011Q4 us-gaap Accumulated Other Comprehensive Income Loss Net Of Tax
AccumulatedOtherComprehensiveIncomeLossNetOfTax
-5474000 USD
ttec Other Comprehensive Income Total Arising During Period Net Of Tax
OtherComprehensiveIncomeTotalArisingDuringPeriodNetOfTax
24811000 USD
ttec Other Comprehensive Income Loss Reclassified To Income
OtherComprehensiveIncomeLossReclassifiedToIncome
-214000 USD
us-gaap Other Comprehensive Income Loss Net Of Tax Portion Attributable To Parent
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent
24597000 USD
CY2012Q3 us-gaap Accumulated Other Comprehensive Income Loss Net Of Tax
AccumulatedOtherComprehensiveIncomeLossNetOfTax
19123000 USD
us-gaap Other Comprehensive Income Loss Derivatives Qualifying As Hedges Net Of Tax
OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesNetOfTax
13170000 USD
CY2011Q4 us-gaap Minority Interest
MinorityInterest
11260000 USD
us-gaap Noncontrolling Interest Increase From Business Combination
NoncontrollingInterestIncreaseFromBusinessCombination
941000 USD
us-gaap Minority Interest Decrease From Distributions To Noncontrolling Interest Holders
MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders
-1440000 USD
ttec Deconsolidation Of Subsidiary Carrying Value Of Noncontrolling Interest
DeconsolidationOfSubsidiaryCarryingValueOfNoncontrollingInterest
0 USD
us-gaap Other Comprehensive Income Loss Net Of Tax Portion Attributable To Noncontrolling Interest
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToNoncontrollingInterest
113000 USD
ttec Share Based Compensation Noncontrolling Interest Equity Based Awards
ShareBasedCompensationNoncontrollingInterestEquityBasedAwards
0 USD
CY2012Q3 us-gaap Minority Interest
MinorityInterest
14026000 USD
ttec Purchase Of Remaining Interest In Subsidiary Noncontrolling Interest Portion
PurchaseOfRemainingInterestInSubsidiaryNoncontrollingInterestPortion
0 USD
ttec Purchase Of Remaining Interest In Subsidiary Noncontrolling Interest Portion
PurchaseOfRemainingInterestInSubsidiaryNoncontrollingInterestPortion
-4140000 USD
us-gaap Other Comprehensive Income Loss Net Of Tax Portion Attributable To Noncontrolling Interest
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToNoncontrollingInterest
-104000 USD
ttec Share Based Compensation Noncontrolling Interest Equity Based Awards
ShareBasedCompensationNoncontrollingInterestEquityBasedAwards
25000 USD
CY2012Q4 us-gaap Accumulated Other Comprehensive Income Loss Foreign Currency Translation Adjustment Net Of Tax
AccumulatedOtherComprehensiveIncomeLossForeignCurrencyTranslationAdjustmentNetOfTax
15673000 USD
us-gaap Other Comprehensive Income Loss Foreign Currency Transaction And Translation Reclassification Adjustment Realized Upon Sale Or Liquidation Net Of Tax
OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationReclassificationAdjustmentRealizedUponSaleOrLiquidationNetOfTax
0 USD
us-gaap Other Comprehensive Income Foreign Currency Transaction And Translation Adjustment Net Of Tax Portion Attributable To Parent
OtherComprehensiveIncomeForeignCurrencyTransactionAndTranslationAdjustmentNetOfTaxPortionAttributableToParent
-18087000 USD
CY2012Q4 us-gaap Accumulated Other Comprehensive Income Loss Defined Benefit Pension And Other Postretirement Plans Net Of Tax
AccumulatedOtherComprehensiveIncomeLossDefinedBenefitPensionAndOtherPostretirementPlansNetOfTax
-2251000 USD
us-gaap Other Comprehensive Income Loss Pension And Other Postretirement Benefit Plans Adjustment Before Reclassification Adjustments Net Of Tax
OtherComprehensiveIncomeLossPensionAndOtherPostretirementBenefitPlansAdjustmentBeforeReclassificationAdjustmentsNetOfTax
4000 USD
us-gaap Other Comprehensive Income Reclassification Of Defined Benefit Plans Net Gain Loss Recognized In Net Periodic Benefit Cost Net Of Tax
OtherComprehensiveIncomeReclassificationOfDefinedBenefitPlansNetGainLossRecognizedInNetPeriodicBenefitCostNetOfTax
447000 USD
us-gaap Other Comprehensive Income Defined Benefit Plans Adjustment Net Of Tax Portion Attributable To Parent
OtherComprehensiveIncomeDefinedBenefitPlansAdjustmentNetOfTaxPortionAttributableToParent
451000 USD
CY2013Q3 us-gaap Accumulated Other Comprehensive Income Loss Defined Benefit Pension And Other Postretirement Plans Net Of Tax
AccumulatedOtherComprehensiveIncomeLossDefinedBenefitPensionAndOtherPostretirementPlansNetOfTax
-1800000 USD
CY2011Q4 us-gaap Accumulated Other Comprehensive Income Loss Defined Benefit Pension And Other Postretirement Plans Net Of Tax
AccumulatedOtherComprehensiveIncomeLossDefinedBenefitPensionAndOtherPostretirementPlansNetOfTax
-2778000 USD
us-gaap Other Comprehensive Income Loss Pension And Other Postretirement Benefit Plans Adjustment Before Reclassification Adjustments Net Of Tax
OtherComprehensiveIncomeLossPensionAndOtherPostretirementBenefitPlansAdjustmentBeforeReclassificationAdjustmentsNetOfTax
277000 USD
us-gaap Other Comprehensive Income Reclassification Of Defined Benefit Plans Net Gain Loss Recognized In Net Periodic Benefit Cost Net Of Tax
OtherComprehensiveIncomeReclassificationOfDefinedBenefitPlansNetGainLossRecognizedInNetPeriodicBenefitCostNetOfTax
656000 USD
us-gaap Other Comprehensive Income Defined Benefit Plans Adjustment Net Of Tax Portion Attributable To Parent
OtherComprehensiveIncomeDefinedBenefitPlansAdjustmentNetOfTaxPortionAttributableToParent
933000 USD
CY2012Q3 us-gaap Accumulated Other Comprehensive Income Loss Defined Benefit Pension And Other Postretirement Plans Net Of Tax
AccumulatedOtherComprehensiveIncomeLossDefinedBenefitPensionAndOtherPostretirementPlansNetOfTax
-1845000 USD
ttec Other Comprehensive Income Total Arising During Period Net Of Tax
OtherComprehensiveIncomeTotalArisingDuringPeriodNetOfTax
-27415000 USD
ttec Other Comprehensive Income Loss Reclassified To Income
OtherComprehensiveIncomeLossReclassifiedToIncome
-3452000 USD
us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
444000 shares
us-gaap Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
378000 shares
us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
856000 shares
CY2012Q3 us-gaap Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
377000 shares
us-gaap Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
412000 shares
us-gaap Incremental Common Shares Attributable To Contingently Issuable Shares
IncrementalCommonSharesAttributableToContingentlyIssuableShares
0 shares
CY2013Q3 us-gaap Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
425000 shares
CY2013Q3 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
521000 shares
CY2013Q3 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
946000 shares
CY2013Q3 us-gaap Incremental Common Shares Attributable To Contingently Issuable Shares
IncrementalCommonSharesAttributableToContingentlyIssuableShares
0 shares
CY2012Q3 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
435000 shares
CY2012Q3 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
812000 shares
CY2012Q3 us-gaap Incremental Common Shares Attributable To Contingently Issuable Shares
IncrementalCommonSharesAttributableToContingentlyIssuableShares
0 shares
us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
758000 shares
us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
380000 shares
us-gaap Incremental Common Shares Attributable To Contingently Issuable Shares
IncrementalCommonSharesAttributableToContingentlyIssuableShares
0 shares
CY2013Q3 us-gaap Share Based Compensation
ShareBasedCompensation
3300000 USD
CY2012Q3 us-gaap Share Based Compensation
ShareBasedCompensation
3400000 USD
us-gaap Share Based Compensation Arrangement By Share Based Payment Award Non Option Equity Instruments Granted
ShareBasedCompensationArrangementByShareBasedPaymentAwardNonOptionEquityInstrumentsGranted
637042 shares
us-gaap Share Based Compensation Arrangement By Share Based Payment Award Non Option Equity Instruments Granted
ShareBasedCompensationArrangementByShareBasedPaymentAwardNonOptionEquityInstrumentsGranted
755835 shares
ttec Description Of Loss Of Control In Noncontrolling Interest
DescriptionOfLossOfControlInNoncontrollingInterest
During the second quarter of 2013, the Company concluded that it no longer had controlling influence over Peppers & Rogers Gulf WLL (&#8220;PRG Kuwait&#8221;), a once consolidated subsidiary in the Customer Strategy Services segment, because the Company was no longer confident that it could exercise its beneficial ownership rights.

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