$TTEC
TTEC Holdings, Inc.

2012 Q3 Form 10-Q Financial Statement

#000110465912075418 Filed on November 07, 2012

View on sec.gov

Income Statement

Concept 2012 Q3 2011 Q3
Revenue $286.3M $304.2M
YoY Change -5.91% 112161.77%
Cost Of Revenue $201.8M $220.8M
YoY Change -8.62% 113714.2%
Gross Profit $84.50M $83.44M
YoY Change 1.27% 108250.97%
Gross Profit Margin 29.52% 27.43%
Selling, General & Admin $43.85M $43.45M
YoY Change 0.92% 106981.24%
% of Gross Profit 51.89% 52.07%
Research & Development
YoY Change
% of Gross Profit
Depreciation & Amortization $10.70M $11.80M
YoY Change -9.32% -4.84%
% of Gross Profit 12.66% 14.14%
Operating Expenses $43.85M $43.45M
YoY Change 0.92% 106981.24%
Operating Profit $27.36M $26.57M
YoY Change 2.97% 132237.27%
Interest Expense $2.129M $1.143M
YoY Change 86.26% 164124.14%
% of Operating Profit 7.78% 4.3%
Other Income/Expense, Net -$1.252M -$633.0K
YoY Change 97.79% -8777.18%
Pretax Income $26.11M $25.94M
YoY Change 0.66% 94657.8%
Income Tax $3.611M $496.0K
% Of Pretax Income 13.83% 1.91%
Net Earnings $28.43M $25.37M
YoY Change 12.05% 135791.81%
Net Earnings / Revenue 9.93% 8.34%
Basic Earnings Per Share $0.53 $0.45
Diluted Earnings Per Share $0.52 $0.44
COMMON SHARES
Basic Shares Outstanding 54.09M shares 56.48M shares
Diluted Shares Outstanding 54.91M shares 57.75M shares

Balance Sheet

Concept 2012 Q3 2011 Q3
SHORT-TERM ASSETS
Cash & Short-Term Investments $170.4M $169.8M
YoY Change 0.35% 6.66%
Cash & Equivalents $170.4M $169.8M
Short-Term Investments
Other Short-Term Assets $75.90M $60.30M
YoY Change 25.87% 39.26%
Inventory
Prepaid Expenses
Receivables $244.2M $265.6K
Other Receivables $19.90M $28.80M
Total Short-Term Assets $510.4M $524.5K
YoY Change 97209.41% -99.87%
LONG-TERM ASSETS
Property, Plant & Equipment $111.4M $92.38K
YoY Change 120523.73% -99.91%
Goodwill $72.15M $73.99K
YoY Change 97418.58%
Intangibles
YoY Change
Long-Term Investments
YoY Change
Other Assets $74.70M $56.47K
YoY Change 132192.57% -99.9%
Total Long-Term Assets $295.2M $258.6K
YoY Change 114046.19% -99.88%
TOTAL ASSETS
Total Short-Term Assets $510.4M $524.5K
Total Long-Term Assets $295.2M $258.6K
Total Assets $805.6M $783.1K
YoY Change 102769.9% -99.87%
SHORT-TERM LIABILITIES
YoY Change
Accounts Payable $25.05M $21.40K
YoY Change 116964.62% -99.87%
Accrued Expenses $23.72M $27.76K
YoY Change 85372.89% -99.97%
Deferred Revenue
YoY Change
Short-Term Debt $0.00 $0.00
YoY Change
Long-Term Debt Due
YoY Change
Total Short-Term Liabilities $161.6M $157.5K
YoY Change 102459.41% -99.88%
LONG-TERM LIABILITIES
Long-Term Debt $88.00M $130.3M
YoY Change -32.46%
Other Long-Term Liabilities $45.23M $29.95K
YoY Change 150916.73% -99.87%
Total Long-Term Liabilities $145.1M $170.9K
YoY Change 84832.28% -99.29%
TOTAL LIABILITIES
Total Short-Term Liabilities $161.6M $157.5K
Total Long-Term Liabilities $145.1M $170.9K
Total Liabilities $306.7M $328.4K
YoY Change 93288.21% -99.8%
SHAREHOLDERS EQUITY
Retained Earnings $520.4M $454.7K
YoY Change 114360.38%
Common Stock
YoY Change
Preferred Stock
YoY Change
Treasury Stock (at cost) $404.3M $360.8K
YoY Change 111953.82%
Treasury Stock Shares 28.34M shares 25.72M shares
Shareholders Equity $484.9M $443.8M
YoY Change
Total Liabilities & Shareholders Equity $805.6M $783.1K
YoY Change 102769.9% -99.87%

Cashflow Statement

Concept 2012 Q3 2011 Q3
OPERATING ACTIVITIES
Net Income $28.43M $25.37M
YoY Change 12.05% 135791.81%
Depreciation, Depletion And Amortization $10.70M $11.80M
YoY Change -9.32% -4.84%
Cash From Operating Activities $14.70M -$8.500M
YoY Change -272.94% -118.72%
INVESTING ACTIVITIES
Capital Expenditures -$15.80M -$9.500M
YoY Change 66.32% 86.27%
Acquisitions
YoY Change
Other Investing Activities $300.0K -$2.000M
YoY Change -115.0% -44.44%
Cash From Investing Activities -$15.50M -$11.60M
YoY Change 33.62% 33.33%
FINANCING ACTIVITIES
Cash Dividend Paid
YoY Change
Common Stock Issuance & Retirement, Net
YoY Change
Debt Paid & Issued, Net
YoY Change
Cash From Financing Activities -5.200M 3.200M
YoY Change -262.5% -124.81%
NET CHANGE
Cash From Operating Activities 14.70M -8.500M
Cash From Investing Activities -15.50M -11.60M
Cash From Financing Activities -5.200M 3.200M
Net Change In Cash -6.000M -16.90M
YoY Change -64.5% -171.01%
FREE CASH FLOW
Cash From Operating Activities $14.70M -$8.500M
Capital Expenditures -$15.80M -$9.500M
Free Cash Flow $30.50M $1.000M
YoY Change 2950.0% -98.02%

Facts In Submission

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CY2011Q3 us-gaap Comprehensive Income Net Of Tax
ComprehensiveIncomeNetOfTax
5405000 USD
CY2011Q3 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
56476000 shares
us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
55233000 shares
us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
56790000 shares
CY2011Q3 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
57748000 shares
us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
55991000 shares
us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
58173000 shares
CY2011Q3 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.45
us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.90
us-gaap Earnings Per Share Basic
EarningsPerShareBasic
1.02
CY2011Q3 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.44
us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.89
us-gaap Payments For Repurchase Of Common Stock
PaymentsForRepurchaseOfCommonStock
55211000 USD
us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
1.00
us-gaap Comprehensive Income Net Of Tax
ComprehensiveIncomeNetOfTax
38615000 USD
us-gaap Comprehensive Income Net Of Tax
ComprehensiveIncomeNetOfTax
74230000 USD
CY2011Q3 us-gaap Profit Loss
ProfitLoss
26435000 USD
us-gaap Comprehensive Income Net Of Tax Attributable To Noncontrolling Interest
ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest
3265000 USD
us-gaap Comprehensive Income Net Of Tax Attributable To Noncontrolling Interest
ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest
2604000 USD
CY2012Q3 us-gaap Net Income Loss Attributable To Noncontrolling Interest
NetIncomeLossAttributableToNoncontrollingInterest
1291000 USD
CY2011Q3 us-gaap Net Income Loss Attributable To Noncontrolling Interest
NetIncomeLossAttributableToNoncontrollingInterest
1064000 USD
CY2011Q3 us-gaap Comprehensive Income Net Of Tax Attributable To Noncontrolling Interest
ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest
697000 USD
CY2012Q3 us-gaap Comprehensive Income Net Of Tax Attributable To Noncontrolling Interest
ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest
1357000 USD
us-gaap Noncontrolling Interest Increase From Business Combination
NoncontrollingInterestIncreaseFromBusinessCombination
941000 USD
us-gaap Minority Interest Decrease From Distributions To Noncontrolling Interest Holders
MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders
-1440000 USD
us-gaap Other Comprehensive Income Derivatives Qualifying As Hedges Net Of Tax Period Increase Decrease
OtherComprehensiveIncomeDerivativesQualifyingAsHedgesNetOfTaxPeriodIncreaseDecrease
13170000 USD
ttec Vesting Of Restricted Stock Units Issued Out Of Treasury Value
VestingOfRestrictedStockUnitsIssuedOutOfTreasuryValue
-4032000 USD
us-gaap Stock Issued During Period Value Stock Options Exercised
StockIssuedDuringPeriodValueStockOptionsExercised
1135000 USD
us-gaap Adjustments To Additional Paid In Capital Tax Effect From Share Based Compensation
AdjustmentsToAdditionalPaidInCapitalTaxEffectFromShareBasedCompensation
-472000 USD
us-gaap Treasury Stock Value Acquired Cost Method
TreasuryStockValueAcquiredCostMethod
-55211000 USD
us-gaap Other Comprehensive Income Defined Benefit Plans Adjustment Net Of Tax Period Increase Decrease
OtherComprehensiveIncomeDefinedBenefitPlansAdjustmentNetOfTaxPeriodIncreaseDecrease
933000 USD
ttec Share Based Compensation Equity Based Awards
ShareBasedCompensationEquityBasedAwards
10256000 USD
ttec Amortization Of Contract Acquisition Costs
AmortizationOfContractAcquisitionCosts
763000 USD
us-gaap Amortization Of Financing Costs
AmortizationOfFinancingCosts
531000 USD
us-gaap Accretion Expense
AccretionExpense
600000 USD
us-gaap Provision For Doubtful Accounts
ProvisionForDoubtfulAccounts
490000 USD
us-gaap Gain Loss On Disposition Of Assets
GainLossOnDispositionOfAssets
-180000 USD
us-gaap Deferred Income Tax Expense Benefit
DeferredIncomeTaxExpenseBenefit
2134000 USD
us-gaap Excess Tax Benefit From Share Based Compensation Operating Activities
ExcessTaxBenefitFromShareBasedCompensationOperatingActivities
1005000 USD
us-gaap Gain Loss On Foreign Currency Derivatives Recorded In Earnings Net
GainLossOnForeignCurrencyDerivativesRecordedInEarningsNet
574000 USD
us-gaap Increase Decrease In Accounts Receivable
IncreaseDecreaseInAccountsReceivable
-1091000 USD
us-gaap Increase Decrease In Prepaid Deferred Expense And Other Assets
IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets
30893000 USD
us-gaap Increase Decrease In Accounts Payable And Accrued Liabilities
IncreaseDecreaseInAccountsPayableAndAccruedLiabilities
-15696000 USD
ttec Increase Decrease In Deferred Revenue And Other Liabilities
IncreaseDecreaseInDeferredRevenueAndOtherLiabilities
8697000 USD
us-gaap Net Cash Provided By Used In Operating Activities
NetCashProvidedByUsedInOperatingActivities
63411000 USD
ttec Proceeds From Grant For Property Plant And Equipment
ProceedsFromGrantForPropertyPlantAndEquipment
110000 USD
us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
33259000 USD
us-gaap Payments To Acquire Businesses Net Of Cash Acquired
PaymentsToAcquireBusinessesNetOfCashAcquired
4809000 USD
us-gaap Net Cash Provided By Used In Investing Activities
NetCashProvidedByUsedInInvestingActivities
-37508000 USD
us-gaap Proceeds From Long Term Lines Of Credit
ProceedsFromLongTermLinesOfCredit
857650000 USD
us-gaap Repayments Of Long Term Lines Of Credit
RepaymentsOfLongTermLinesOfCredit
833650000 USD
us-gaap Proceeds From Other Debt
ProceedsFromOtherDebt
8014000 USD
us-gaap Repayments Of Other Debt
RepaymentsOfOtherDebt
2783000 USD
us-gaap Payments Of Dividends Minority Interest
PaymentsOfDividendsMinorityInterest
1440000 USD
us-gaap Proceeds From Stock Options Exercised
ProceedsFromStockOptionsExercised
1135000 USD
us-gaap Excess Tax Benefit From Share Based Compensation Financing Activities
ExcessTaxBenefitFromShareBasedCompensationFinancingActivities
1005000 USD
us-gaap Payments Of Debt Issuance Costs
PaymentsOfDebtIssuanceCosts
432000 USD
us-gaap Net Cash Provided By Used In Financing Activities
NetCashProvidedByUsedInFinancingActivities
-25712000 USD
us-gaap Effect Of Exchange Rate On Cash And Cash Equivalents
EffectOfExchangeRateOnCashAndCashEquivalents
13815000 USD
us-gaap Cash And Cash Equivalents Period Increase Decrease
CashAndCashEquivalentsPeriodIncreaseDecrease
14006000 USD
us-gaap Interest Paid
InterestPaid
3168000 USD
us-gaap Income Taxes Paid
IncomeTaxesPaid
13213000 USD
us-gaap Noncash Or Part Noncash Acquisition Fixed Assets Acquired1
NoncashOrPartNoncashAcquisitionFixedAssetsAcquired1
6100000 USD
ttec Landlord Incentives Credited To Deferred Rent
LandlordIncentivesCreditedToDeferredRent
1723000 USD
ttec Landlord Incentives Credited To Deferred Rent
LandlordIncentivesCreditedToDeferredRent
0 USD
us-gaap Accretion Expense
AccretionExpense
649000 USD
us-gaap Amortization Of Financing Costs
AmortizationOfFinancingCosts
435000 USD
ttec Amortization Of Contract Acquisition Costs
AmortizationOfContractAcquisitionCosts
1448000 USD
us-gaap Cash Acquired From Acquisition
CashAcquiredFromAcquisition
1373000 USD
us-gaap Noncash Or Part Noncash Acquisition Fixed Assets Acquired1
NoncashOrPartNoncashAcquisitionFixedAssetsAcquired1
0 USD
us-gaap Income Taxes Paid
IncomeTaxesPaid
16710000 USD
us-gaap Interest Paid
InterestPaid
2908000 USD
us-gaap Cash And Cash Equivalents Period Increase Decrease
CashAndCashEquivalentsPeriodIncreaseDecrease
50424000 USD
us-gaap Effect Of Exchange Rate On Cash And Cash Equivalents
EffectOfExchangeRateOnCashAndCashEquivalents
-4870000 USD
us-gaap Net Cash Provided By Used In Financing Activities
NetCashProvidedByUsedInFinancingActivities
81286000 USD
us-gaap Payments Of Debt Issuance Costs
PaymentsOfDebtIssuanceCosts
22000 USD
us-gaap Payments For Repurchase Of Common Stock
PaymentsForRepurchaseOfCommonStock
58367000 USD
us-gaap Excess Tax Benefit From Share Based Compensation Financing Activities
ExcessTaxBenefitFromShareBasedCompensationFinancingActivities
5276000 USD
us-gaap Proceeds From Stock Options Exercised
ProceedsFromStockOptionsExercised
8528000 USD
us-gaap Payments Of Dividends Minority Interest
PaymentsOfDividendsMinorityInterest
2783000 USD
us-gaap Repayments Of Other Debt
RepaymentsOfOtherDebt
1646000 USD
us-gaap Proceeds From Other Debt
ProceedsFromOtherDebt
0 USD
us-gaap Repayments Of Long Term Lines Of Credit
RepaymentsOfLongTermLinesOfCredit
426500000 USD
us-gaap Proceeds From Long Term Lines Of Credit
ProceedsFromLongTermLinesOfCredit
556800000 USD
us-gaap Net Cash Provided By Used In Investing Activities
NetCashProvidedByUsedInInvestingActivities
-65494000 USD
us-gaap Payments To Acquire Businesses Net Of Cash Acquired
PaymentsToAcquireBusinessesNetOfCashAcquired
45787000 USD
us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
21166000 USD
ttec Proceeds From Grant For Property Plant And Equipment
ProceedsFromGrantForPropertyPlantAndEquipment
2197000 USD
us-gaap Net Cash Provided By Used In Operating Activities
NetCashProvidedByUsedInOperatingActivities
39502000 USD
ttec Increase Decrease In Deferred Revenue And Other Liabilities
IncreaseDecreaseInDeferredRevenueAndOtherLiabilities
-8330000 USD
us-gaap Increase Decrease In Accounts Payable And Accrued Liabilities
IncreaseDecreaseInAccountsPayableAndAccruedLiabilities
-28302000 USD
us-gaap Increase Decrease In Prepaid Deferred Expense And Other Assets
IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets
8939000 USD
us-gaap Increase Decrease In Accounts Receivable
IncreaseDecreaseInAccountsReceivable
26332000 USD
us-gaap Gain Loss On Foreign Currency Derivatives Recorded In Earnings Net
GainLossOnForeignCurrencyDerivativesRecordedInEarningsNet
-966000 USD
us-gaap Excess Tax Benefit From Share Based Compensation Operating Activities
ExcessTaxBenefitFromShareBasedCompensationOperatingActivities
5276000 USD
us-gaap Deferred Income Tax Expense Benefit
DeferredIncomeTaxExpenseBenefit
5582000 USD
us-gaap Gain Loss On Disposition Of Assets
GainLossOnDispositionOfAssets
351000 USD
us-gaap Provision For Doubtful Accounts
ProvisionForDoubtfulAccounts
301000 USD
us-gaap Cash Acquired From Acquisition
CashAcquiredFromAcquisition
14000 USD
CY2010Q4 us-gaap Cash And Cash Equivalents At Carrying Value
CashAndCashEquivalentsAtCarryingValue
119385000 USD
us-gaap Proceeds From Sale Of Productive Assets
ProceedsFromSaleOfProductiveAssets
450000 USD
us-gaap Proceeds From Sale Of Productive Assets
ProceedsFromSaleOfProductiveAssets
0 USD
ttec Payment Of Contract Acquisition Costs
PaymentOfContractAcquisitionCosts
0 USD
ttec Payment Of Contract Acquisition Costs
PaymentOfContractAcquisitionCosts
738000 USD
CY2011Q3 us-gaap Cash And Cash Equivalents At Carrying Value
CashAndCashEquivalentsAtCarryingValue
169809000 USD
us-gaap Share Based Compensation
ShareBasedCompensation
10310000 USD
us-gaap Share Based Compensation
ShareBasedCompensation
11563000 USD
us-gaap Use Of Estimates
UseOfEstimates
<p style='margin-top:0pt; margin-bottom:8pt'><font style="font-family:Arial;font-size:10pt;font-weight:bold;margin-left:0px;">Use of Estimates</font></p><p style='margin-top:0pt; margin-bottom:8pt'><font style="font-family:Arial;font-size:10pt;margin-left:0px;">The preparation of the Consolidated Financial Statements in conformity with </font><font style="font-family:Arial;font-size:10pt;">GAAP</font><font style="font-family:Arial;font-size:10pt;"> requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an </font><font style="font-family:Arial;font-size:10pt;">on</font><font style="font-family:Arial;font-size:10pt;">g</font><font style="font-family:Arial;font-size:10pt;">oing</font><font style="font-family:Arial;font-size:10pt;"> basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, self-insurance reserves, litigation</font><font style="font-family:Arial;font-size:10pt;"> reserves,</font><font style="font-family:Arial;font-size:10pt;"> restructuring reserves, allowance for doubtful accounts</font><font style="font-family:Arial;font-size:10pt;"> and valuation of goodwill, long-lived and intangible assets</font><font style="font-family:Arial;font-size:10pt;">. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions. </font><font style="font-family:Arial;font-size:10pt;">In the </font><font style="font-family:Arial;font-size:10pt;">three months ended June 30, 2012</font><font style="font-family:Arial;font-size:10pt;">, the Company recorded </font><font style="font-family:Arial;font-size:10pt;">a change in estimate which resulted in </font><font style="font-family:Arial;font-size:10pt;">a decrease of $</font><font style="font-family:Arial;font-size:10pt;">4.6</font><font style="font-family:Arial;font-size:10pt;"> million to employee related expenses in connection with an authoritative ruling in Spain related to the legally required cost of living adjustment for our employees</font><font style="font-family:Arial;font-size:10pt;">' salaries</font><font style="font-family:Arial;font-size:10pt;"> for the years 2010, 2011 and 2012. </font></p>
CY2012Q3 us-gaap Business Combination Pro Forma Information Revenue Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationRevenueOfAcquireeSinceAcquisitionDateActual
20800000 USD
CY2012Q3 us-gaap Business Combination Pro Forma Information Earnings Or Loss Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationEarningsOrLossOfAcquireeSinceAcquisitionDateActual
1100000 USD
us-gaap Business Combination Pro Forma Information Revenue Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationRevenueOfAcquireeSinceAcquisitionDateActual
64000000 USD
us-gaap Business Combination Pro Forma Information Earnings Or Loss Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationEarningsOrLossOfAcquireeSinceAcquisitionDateActual
5100000 USD
CY2011Q3 us-gaap Segment Reporting Information Revenue
SegmentReportingInformationRevenue
304760000 USD
CY2012Q3 us-gaap Revenues From Transactions With Other Operating Segments Of Same Entity
RevenuesFromTransactionsWithOtherOperatingSegmentsOfSameEntity
-3105000 USD
CY2011Q3 us-gaap Revenues From Transactions With Other Operating Segments Of Same Entity
RevenuesFromTransactionsWithOtherOperatingSegmentsOfSameEntity
-525000 USD
us-gaap Revenues From Transactions With Other Operating Segments Of Same Entity
RevenuesFromTransactionsWithOtherOperatingSegmentsOfSameEntity
-5164000 USD
us-gaap Revenues From Transactions With Other Operating Segments Of Same Entity
RevenuesFromTransactionsWithOtherOperatingSegmentsOfSameEntity
-525000 USD
us-gaap Segment Reporting Information Revenue
SegmentReportingInformationRevenue
872884000 USD
us-gaap Segment Reporting Information Revenue
SegmentReportingInformationRevenue
879375000 USD
CY2012Q3 us-gaap Segment Reporting Information Revenue
SegmentReportingInformationRevenue
289373000 USD
CY2012Q3 us-gaap Additions To Noncurrent Assets
AdditionsToNoncurrentAssets
15781000 USD
CY2011Q3 us-gaap Additions To Noncurrent Assets
AdditionsToNoncurrentAssets
8804000 USD
us-gaap Additions To Noncurrent Assets
AdditionsToNoncurrentAssets
33259000 USD
us-gaap Additions To Noncurrent Assets
AdditionsToNoncurrentAssets
21166000 USD
CY2012Q3 invest Derivative Notional Amount
DerivativeNotionalAmount
40000000 USD
CY2011Q4 invest Derivative Notional Amount
DerivativeNotionalAmount
40000000 USD
us-gaap Goodwill Acquired During Period
GoodwillAcquiredDuringPeriod
1579000 USD
us-gaap Goodwill Impairment Loss
GoodwillImpairmentLoss
0 USD
us-gaap Goodwill Translation Adjustments
GoodwillTranslationAdjustments
-269000 USD
CY2012Q2 us-gaap Deferred Tax Liabilities
DeferredTaxLiabilities
5200000 USD
CY2012Q3 us-gaap Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Net Of Tax
OtherComprehensiveIncomeUnrealizedGainLossOnDerivativesArisingDuringPeriodNetOfTax
4945000 USD
CY2012Q3 us-gaap Cash Flow Hedge Gain Loss Reclassified To Earnings Net
CashFlowHedgeGainLossReclassifiedToEarningsNet
591000 USD
CY2011Q3 us-gaap Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Net Of Tax
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-2504000 USD
CY2011Q3 us-gaap Cash Flow Hedge Gain Loss Reclassified To Earnings Net
CashFlowHedgeGainLossReclassifiedToEarningsNet
1330000 USD
us-gaap Cash Flow Hedge Gain Loss Reclassified To Earnings Net
CashFlowHedgeGainLossReclassifiedToEarningsNet
5479000 USD
us-gaap Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Net Of Tax
OtherComprehensiveIncomeUnrealizedGainLossOnDerivativesArisingDuringPeriodNetOfTax
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us-gaap Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Net Of Tax
OtherComprehensiveIncomeUnrealizedGainLossOnDerivativesArisingDuringPeriodNetOfTax
14040000 USD
us-gaap Cash Flow Hedge Gain Loss Reclassified To Earnings Net
CashFlowHedgeGainLossReclassifiedToEarningsNet
870000 USD
CY2012Q2 us-gaap Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
AccumulatedOtherComprehensiveIncomeLossCumulativeChangesInNetGainLossFromCashFlowHedgesEffectNetOfTax
2964000 USD
CY2011Q2 us-gaap Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
AccumulatedOtherComprehensiveIncomeLossCumulativeChangesInNetGainLossFromCashFlowHedgesEffectNetOfTax
511000 USD
CY2011Q4 us-gaap Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
AccumulatedOtherComprehensiveIncomeLossCumulativeChangesInNetGainLossFromCashFlowHedgesEffectNetOfTax
-5852000 USD
CY2010Q4 us-gaap Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
AccumulatedOtherComprehensiveIncomeLossCumulativeChangesInNetGainLossFromCashFlowHedgesEffectNetOfTax
7091000 USD
CY2012Q3 us-gaap Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
AccumulatedOtherComprehensiveIncomeLossCumulativeChangesInNetGainLossFromCashFlowHedgesEffectNetOfTax
7318000 USD
CY2011Q3 us-gaap Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
AccumulatedOtherComprehensiveIncomeLossCumulativeChangesInNetGainLossFromCashFlowHedgesEffectNetOfTax
-3323000 USD
CY2012Q3 us-gaap Notional Amount Of Cash Flow Hedge Instruments
NotionalAmountOfCashFlowHedgeInstruments
316621000 USD
CY2011Q4 us-gaap Notional Amount Of Cash Flow Hedge Instruments
NotionalAmountOfCashFlowHedgeInstruments
436929000 USD
CY2012Q3 ttec Derivative Exchange Rate Cap1
DerivativeExchangeRateCap1
-41600000
CY2012Q3 ttec Derivative Exchange Rate Floor1
DerivativeExchangeRateFloor1
35100000
CY2011Q4 ttec Derivative Exchange Rate Cap1
DerivativeExchangeRateCap1
-157000000
CY2011Q4 ttec Derivative Exchange Rate Floor1
DerivativeExchangeRateFloor1
140300000
CY2011Q4 us-gaap Notional Amount Of Other Derivatives Not Designated As Hedging Instruments
NotionalAmountOfOtherDerivativesNotDesignatedAsHedgingInstruments
49800000 USD
CY2012Q3 us-gaap Notional Amount Of Other Derivatives Not Designated As Hedging Instruments
NotionalAmountOfOtherDerivativesNotDesignatedAsHedgingInstruments
140100000 USD
CY2012Q1 ttec Contingent Consideration Cash Payment
ContingentConsiderationCashPayment
5000000 USD
CY2012Q3 us-gaap Line Of Credit Facility Interest Rate During Period
LineOfCreditFacilityInterestRateDuringPeriod
0.016 pure
us-gaap Line Of Credit Facility Interest Rate During Period
LineOfCreditFacilityInterestRateDuringPeriod
0.015 pure
CY2012Q2 us-gaap Deferred Tax Assets Gross
DeferredTaxAssetsGross
62800000 USD
CY2012Q2 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
12400000 USD
CY2012Q2 us-gaap Deferred Tax Assets Liabilities Net
DeferredTaxAssetsLiabilitiesNet
45200000 USD
us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
-0.061 pure
us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.134 pure
CY2011Q1 ttec Income Tax Examination Year Under Examination
IncomeTaxExaminationYearUnderExamination
2002
CY2012Q3 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
-0.138 pure
CY2011Q3 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
-0.019 pure
us-gaap Restructuring Settlement And Impairment Provisions
RestructuringSettlementAndImpairmentProvisions
23700000 USD
CY2012Q3 us-gaap Restructuring Settlement And Impairment Provisions
RestructuringSettlementAndImpairmentProvisions
2600000 USD
CY2012Q3 us-gaap Severance Costs
SeveranceCosts
2745000 USD
CY2011Q3 us-gaap Severance Costs
SeveranceCosts
1551000 USD
us-gaap Severance Costs
SeveranceCosts
20900000 USD
us-gaap Severance Costs
SeveranceCosts
2226000 USD
us-gaap Business Exit Costs
BusinessExitCosts
-206000 USD
us-gaap Business Exit Costs
BusinessExitCosts
72000 USD
CY2011Q3 us-gaap Business Exit Costs
BusinessExitCosts
65000 USD
CY2012Q3 us-gaap Business Exit Costs
BusinessExitCosts
-305000 USD
CY2010Q4 us-gaap Minority Interest
MinorityInterest
11092000 USD
CY2011Q4 us-gaap Restructuring Reserve
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2067000 USD
us-gaap Restructuring Reserve Settled With Cash
RestructuringReserveSettledWithCash
-17844000 USD
us-gaap Restructuring Reserve Accrual Adjustment
RestructuringReserveAccrualAdjustment
-375000 USD
us-gaap Restructuring Reserve Period Expense
RestructuringReservePeriodExpense
21069000 USD
CY2012Q3 us-gaap Restructuring Reserve
RestructuringReserve
4917000 USD
CY2010Q4 ttec Line Of Credit Facility Initiation Date1
LineOfCreditFacilityInitiationDate1
2010-10-01
CY2012Q1 ttec Line Of Credit Facility Amendment Date
LineOfCreditFacilityAmendmentDate
2012-03-27
CY2012Q1 ttec Increase In Line Of Credit Facility
IncreaseInLineOfCreditFacility
150000000 USD
CY2012Q1 us-gaap Line Of Credit Facility Maximum Borrowing Capacity
LineOfCreditFacilityMaximumBorrowingCapacity
500000000 USD
CY2010Q4 ttec Line Of Credit Initial Borrowing Capacity
LineOfCreditInitialBorrowingCapacity
350000000 USD
us-gaap Line Of Credit Facility Average Outstanding Amount
LineOfCreditFacilityAverageOutstandingAmount
144400000 USD
us-gaap Line Of Credit Facility Average Outstanding Amount
LineOfCreditFacilityAverageOutstandingAmount
104700000 USD
CY2012Q3 ttec Line Of Credit Facility Letters Of Credit Issued
LineOfCreditFacilityLettersOfCreditIssued
4400000 USD
CY2012Q3 us-gaap Line Of Credit Facility Remaining Borrowing Capacity
LineOfCreditFacilityRemainingBorrowingCapacity
407600000 USD
CY2012Q3 ttec Letters Of Credit Issued Outside Line Of Credit Facility
LettersOfCreditIssuedOutsideLineOfCreditFacility
1300000 USD
us-gaap Line Of Credit Facility Rationale For Classification As Long Term Debt
LineOfCreditFacilityRationaleForClassificationAsLongTermDebt
5 Year Term
CY2012Q1 ttec Judicial Deposit Related To Loss Contingency
JudicialDepositRelatedToLossContingency
6900000
CY2012Q1 ttec Judicial Deposit Related To Loss Contingency
JudicialDepositRelatedToLossContingency
4100000 USD
CY2011Q3 us-gaap Minority Interest
MinorityInterest
10913000 USD
us-gaap Noncontrolling Interest Increase From Business Combination
NoncontrollingInterestIncreaseFromBusinessCombination
0 USD
us-gaap Minority Interest Decrease From Distributions To Noncontrolling Interest Holders
MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders
-2783000 USD
us-gaap Other Comprehensive Income Loss Net Of Tax Portion Attributable To Noncontrolling Interest
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToNoncontrollingInterest
113000 USD
us-gaap Other Comprehensive Income Loss Net Of Tax Portion Attributable To Noncontrolling Interest
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToNoncontrollingInterest
-365000 USD
us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
380000 shares
us-gaap Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
817000 shares
us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
758000 shares
CY2011Q3 us-gaap Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
673000 shares
us-gaap Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
378000 shares
us-gaap Incremental Common Shares Attributable To Contingently Issuable Shares
IncrementalCommonSharesAttributableToContingentlyIssuableShares
0 shares
CY2012Q3 us-gaap Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
377000 shares
CY2012Q3 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
435000 shares
CY2012Q3 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
812000 shares
CY2012Q3 us-gaap Incremental Common Shares Attributable To Contingently Issuable Shares
IncrementalCommonSharesAttributableToContingentlyIssuableShares
0 shares
CY2011Q3 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
599000 shares
CY2011Q3 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
1272000 shares
CY2011Q3 us-gaap Incremental Common Shares Attributable To Contingently Issuable Shares
IncrementalCommonSharesAttributableToContingentlyIssuableShares
0 shares
us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
1383000 shares
us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
566000 shares
us-gaap Incremental Common Shares Attributable To Contingently Issuable Shares
IncrementalCommonSharesAttributableToContingentlyIssuableShares
0 shares
us-gaap Share Based Compensation Arrangement By Share Based Payment Award Award Requisite Service Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardAwardRequisiteServicePeriod
four or five years
CY2012Q3 us-gaap Share Based Compensation
ShareBasedCompensation
3400000 USD
CY2011Q3 us-gaap Share Based Compensation
ShareBasedCompensation
3800000 USD

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