2014 Q1 Form 10-Q Financial Statement
#000110465914034636 Filed on May 05, 2014
Income Statement
| Concept | 2014 Q1 | 2013 Q1 |
|---|---|---|
| Revenue | $302.2M | $288.4M |
| YoY Change | 4.8% | -1.46% |
| Cost Of Revenue | $213.8M | $208.2M |
| YoY Change | 2.67% | -1.73% |
| Gross Profit | $88.43M | $80.15M |
| YoY Change | 10.33% | -0.75% |
| Gross Profit Margin | 29.26% | 27.79% |
| Selling, General & Admin | $50.37M | $45.75M |
| YoY Change | 10.1% | -4.96% |
| % of Gross Profit | 56.95% | 57.08% |
| Research & Development | ||
| YoY Change | ||
| % of Gross Profit | ||
| Depreciation & Amortization | $13.20M | $10.60M |
| YoY Change | 24.53% | 4.95% |
| % of Gross Profit | 14.93% | 13.23% |
| Operating Expenses | $50.37M | $45.75M |
| YoY Change | 10.1% | -4.96% |
| Operating Profit | $24.36M | $23.00M |
| YoY Change | 5.91% | 22.66% |
| Interest Expense | -$1.200M | $1.865M |
| YoY Change | -164.34% | 69.85% |
| % of Operating Profit | -4.93% | 8.11% |
| Other Income/Expense, Net | -$178.0K | -$2.004M |
| YoY Change | -91.12% | 2405.0% |
| Pretax Income | $24.18M | $20.99M |
| YoY Change | 15.17% | 12.45% |
| Income Tax | $2.876M | $2.391M |
| % Of Pretax Income | 11.89% | 11.39% |
| Net Earnings | $20.22M | $17.96M |
| YoY Change | 12.57% | 13.1% |
| Net Earnings / Revenue | 6.69% | 6.23% |
| Basic Earnings Per Share | $0.40 | $0.34 |
| Diluted Earnings Per Share | $0.40 | $0.34 |
| COMMON SHARES | ||
| Basic Shares Outstanding | 50.05M shares | 52.35M shares |
| Diluted Shares Outstanding | 50.97M shares | 53.22M shares |
Balance Sheet
| Concept | 2014 Q1 | 2013 Q1 |
|---|---|---|
| SHORT-TERM ASSETS | ||
| Cash & Short-Term Investments | $120.4M | $170.6M |
| YoY Change | -29.43% | -1.27% |
| Cash & Equivalents | $120.4M | $170.6M |
| Short-Term Investments | ||
| Other Short-Term Assets | $70.90M | $68.00M |
| YoY Change | 4.26% | 2.26% |
| Inventory | ||
| Prepaid Expenses | ||
| Receivables | $249.4M | $245.8M |
| Other Receivables | $8.700M | $15.90M |
| Total Short-Term Assets | $449.4M | $500.3M |
| YoY Change | -10.17% | 102138.59% |
| LONG-TERM ASSETS | ||
| Property, Plant & Equipment | $132.8M | $108.4M |
| YoY Change | 22.56% | 109739.32% |
| Goodwill | $95.19M | |
| YoY Change | 128416.65% | |
| Intangibles | ||
| YoY Change | ||
| Long-Term Investments | ||
| YoY Change | ||
| Other Assets | $82.80M | $98.98M |
| YoY Change | -16.35% | 132227.97% |
| Total Long-Term Assets | $382.5M | $347.2M |
| YoY Change | 10.16% | 123118.08% |
| TOTAL ASSETS | ||
| Total Short-Term Assets | $449.4M | $500.3M |
| Total Long-Term Assets | $382.5M | $347.2M |
| Total Assets | $831.9M | $847.5M |
| YoY Change | -1.84% | 109805.14% |
| SHORT-TERM LIABILITIES | ||
| YoY Change | ||
| Accounts Payable | $40.70M | $20.22M |
| YoY Change | 101.3% | 97139.46% |
| Accrued Expenses | $103.9M | $26.58M |
| YoY Change | 290.9% | 89160.53% |
| Deferred Revenue | ||
| YoY Change | ||
| Short-Term Debt | $0.00 | $0.00 |
| YoY Change | ||
| Long-Term Debt Due | ||
| YoY Change | ||
| Total Short-Term Liabilities | $188.2M | $157.7M |
| YoY Change | 19.32% | 105173.52% |
| LONG-TERM LIABILITIES | ||
| Long-Term Debt | $100.0M | $115.0M |
| YoY Change | -13.04% | 35.29% |
| Other Long-Term Liabilities | $69.80M | $50.06M |
| YoY Change | 39.42% | 110590.04% |
| Total Long-Term Liabilities | $169.8M | $176.2M |
| YoY Change | -3.61% | 124781.79% |
| TOTAL LIABILITIES | ||
| Total Short-Term Liabilities | $188.2M | $157.7M |
| Total Long-Term Liabilities | $169.8M | $176.2M |
| Total Liabilities | $370.7M | $333.9M |
| YoY Change | 11.03% | 114682.37% |
| SHAREHOLDERS EQUITY | ||
| Retained Earnings | ||
| YoY Change | ||
| Common Stock | ||
| YoY Change | ||
| Preferred Stock | ||
| YoY Change | ||
| Treasury Stock (at cost) | $432.9M | |
| YoY Change | 115813.13% | |
| Treasury Stock Shares | ||
| Shareholders Equity | $461.2M | $500.1M |
| YoY Change | ||
| Total Liabilities & Shareholders Equity | $831.9M | $847.5M |
| YoY Change | -1.84% | 109805.79% |
Cashflow Statement
| Concept | 2014 Q1 | 2013 Q1 |
|---|---|---|
| OPERATING ACTIVITIES | ||
| Net Income | $20.22M | $17.96M |
| YoY Change | 12.57% | 13.1% |
| Depreciation, Depletion And Amortization | $13.20M | $10.60M |
| YoY Change | 24.53% | 4.95% |
| Cash From Operating Activities | $13.54M | $6.494M |
| YoY Change | 108.45% | -55.71% |
| INVESTING ACTIVITIES | ||
| Capital Expenditures | $15.10M | $4.105M |
| YoY Change | 267.72% | -36.69% |
| Acquisitions | $8.160M | $0.00 |
| YoY Change | -100.0% | |
| Other Investing Activities | -$8.000M | $0.00 |
| YoY Change | -100.0% | |
| Cash From Investing Activities | -$23.12M | -$4.105M |
| YoY Change | 463.22% | -62.69% |
| FINANCING ACTIVITIES | ||
| Cash Dividend Paid | ||
| YoY Change | ||
| Common Stock Issuance & Retirement, Net | $20.47M | $9.850M |
| YoY Change | 107.78% | -56.52% |
| Debt Paid & Issued, Net | ||
| YoY Change | ||
| Cash From Financing Activities | -$24.37M | -$249.0K |
| YoY Change | 9687.15% | -105.96% |
| NET CHANGE | ||
| Cash From Operating Activities | $13.54M | $6.494M |
| Cash From Investing Activities | -$23.12M | -$4.105M |
| Cash From Financing Activities | -$24.37M | -$249.0K |
| Net Change In Cash | -$33.95M | $2.140M |
| YoY Change | -1686.59% | -72.7% |
| FREE CASH FLOW | ||
| Cash From Operating Activities | $13.54M | $6.494M |
| Capital Expenditures | $15.10M | $4.105M |
| Free Cash Flow | -$1.558M | $2.389M |
| YoY Change | -165.22% | -70.79% |
Facts In Submission
| Frame | Concept Type | Concept / XBRL Key | Value | Unit |
|---|---|---|---|---|
| CY2013Q1 | us-gaap |
Selling General And Administrative Expense
SellingGeneralAndAdministrativeExpense
|
45747000 | USD |
| CY2013Q4 | ttec |
Contract Acquisition Costs Net
ContractAcquisitionCostsNet
|
1642000 | USD |
| CY2013Q4 | us-gaap |
Goodwill
Goodwill
|
102743000 | USD |
| CY2013Q4 | us-gaap |
Property Plant And Equipment Net
PropertyPlantAndEquipmentNet
|
126719000 | USD |
| CY2013Q4 | us-gaap |
Income Taxes Receivable
IncomeTaxesReceivable
|
11198000 | USD |
| CY2013Q4 | us-gaap |
Deferred Tax Assets Net Noncurrent
DeferredTaxAssetsNetNoncurrent
|
42791000 | USD |
| CY2013Q4 | us-gaap |
Deferred Tax Assets Net Current
DeferredTaxAssetsNetCurrent
|
11905000 | USD |
| CY2013Q4 | us-gaap |
Prepaid Expense And Other Assets
PrepaidExpenseAndOtherAssets
|
52332000 | USD |
| CY2013Q4 | us-gaap |
Accounts Receivable Net Current
AccountsReceivableNetCurrent
|
236099000 | USD |
| CY2013Q4 | us-gaap |
Cash And Cash Equivalents At Carrying Value
CashAndCashEquivalentsAtCarryingValue
|
158017000 | USD |
| CY2013Q4 | us-gaap |
Preferred Stock Par Or Stated Value Per Share
PreferredStockParOrStatedValuePerShare
|
0.01 | |
| CY2013Q4 | us-gaap |
Common Stock Par Or Stated Value Per Share
CommonStockParOrStatedValuePerShare
|
0.01 | |
| CY2013Q4 | us-gaap |
Preferred Stock Shares Authorized
PreferredStockSharesAuthorized
|
10000000 | shares |
| CY2013Q4 | us-gaap |
Preferred Stock Shares Outstanding
PreferredStockSharesOutstanding
|
0 | shares |
| CY2014Q1 | us-gaap |
Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
|
0.119 | pure |
| CY2013Q1 | us-gaap |
Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
|
0.114 | pure |
| CY2014Q1 | us-gaap |
Deferred Tax Assets Net
DeferredTaxAssetsNet
|
53300000 | USD |
| CY2014Q1 | us-gaap |
Deferred Tax Assets Liabilities Net
DeferredTaxAssetsLiabilitiesNet
|
51200000 | USD |
| CY2014Q1 | us-gaap |
Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
|
9900000 | USD |
| CY2013Q1 | us-gaap |
Line Of Credit Facility Average Outstanding Amount
LineOfCreditFacilityAverageOutstandingAmount
|
219600000 | USD |
| CY2014Q1 | ttec |
Line Of Credit Facility Letters Of Credit Issued
LineOfCreditFacilityLettersOfCreditIssued
|
3500000 | USD |
| CY2014Q1 | us-gaap |
Line Of Credit Facility Remaining Borrowing Capacity
LineOfCreditFacilityRemainingBorrowingCapacity
|
569500000 | USD |
| CY2014Q1 | ttec |
Letters Of Credit Issued Outside Line Of Credit Facility
LettersOfCreditIssuedOutsideLineOfCreditFacility
|
900000 | USD |
| CY2012Q4 | us-gaap |
Minority Interest
MinorityInterest
|
14045000 | USD |
| CY2013Q1 | us-gaap |
Minority Interest
MinorityInterest
|
13496000 | USD |
| CY2013Q1 | us-gaap |
Minority Interest Decrease From Distributions To Noncontrolling Interest Holders
MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders
|
-1109000 | USD |
| CY2013Q1 | us-gaap |
Other Comprehensive Income Loss Net Of Tax Portion Attributable To Noncontrolling Interest
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToNoncontrollingInterest
|
-90000 | USD |
| CY2013Q1 | ttec |
Share Based Compensation Noncontrolling Interest Equity Based Awards
ShareBasedCompensationNoncontrollingInterestEquityBasedAwards
|
8000 | USD |
| CY2014Q1 | ttec |
Share Based Compensation Noncontrolling Interest Equity Based Awards
ShareBasedCompensationNoncontrollingInterestEquityBasedAwards
|
8000 | USD |
| CY2014Q1 | us-gaap |
Other Comprehensive Income Loss Net Of Tax Portion Attributable To Noncontrolling Interest
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToNoncontrollingInterest
|
35000 | USD |
| CY2014Q1 | ttec |
Net Income Attributable To Noncontrolling Interest Excluding Mandatorily Redeemable Noncontrolling Interest
NetIncomeAttributableToNoncontrollingInterestExcludingMandatorilyRedeemableNoncontrollingInterest
|
957000 | USD |
| CY2013Q1 | ttec |
Net Income Attributable To Noncontrolling Interest Excluding Mandatorily Redeemable Noncontrolling Interest
NetIncomeAttributableToNoncontrollingInterestExcludingMandatorilyRedeemableNoncontrollingInterest
|
642000 | USD |
| CY2013Q4 | us-gaap |
Common Stock Shares Authorized
CommonStockSharesAuthorized
|
150000000 | shares |
| CY2013Q1 | us-gaap |
Comprehensive Income Net Of Tax
ComprehensiveIncomeNetOfTax
|
23527000 | USD |
| CY2013Q4 | us-gaap |
Common Stock Shares Outstanding
CommonStockSharesOutstanding
|
50352881 | shares |
| CY2013Q4 | us-gaap |
Treasury Stock Shares
TreasuryStockShares
|
31699372 | shares |
| CY2014Q1 | us-gaap |
Preferred Stock Shares Authorized
PreferredStockSharesAuthorized
|
10000000 | shares |
| CY2014Q1 | us-gaap |
Preferred Stock Shares Outstanding
PreferredStockSharesOutstanding
|
0 | shares |
| CY2014Q1 | us-gaap |
Common Stock Shares Authorized
CommonStockSharesAuthorized
|
150000000 | shares |
| CY2014Q1 | us-gaap |
Common Stock Shares Outstanding
CommonStockSharesOutstanding
|
49714740 | shares |
| CY2014Q1 | us-gaap |
Cash And Cash Equivalents At Carrying Value
CashAndCashEquivalentsAtCarryingValue
|
120377000 | USD |
| CY2014Q1 | us-gaap |
Other Intangible Assets Net
OtherIntangibleAssetsNet
|
56394000 | USD |
| CY2013Q4 | us-gaap |
Other Assets Noncurrent
OtherAssetsNoncurrent
|
44084000 | USD |
| CY2013Q4 | us-gaap |
Redeemable Noncontrolling Interest Equity Common Carrying Amount
RedeemableNoncontrollingInterestEquityCommonCarryingAmount
|
2509000 | USD |
| CY2014Q1 | us-gaap |
Redeemable Noncontrolling Interest Equity Common Carrying Amount
RedeemableNoncontrollingInterestEquityCommonCarryingAmount
|
2462000 | USD |
| CY2014Q1 | us-gaap |
Cost Of Services
CostOfServices
|
213787000 | USD |
| CY2014Q1 | us-gaap |
Selling General And Administrative Expense
SellingGeneralAndAdministrativeExpense
|
50367000 | USD |
| CY2014Q1 | us-gaap |
Depreciation And Amortization
DepreciationAndAmortization
|
13170000 | USD |
| CY2014Q1 | us-gaap |
Restructuring Charges
RestructuringCharges
|
540000 | USD |
| CY2014Q1 | us-gaap |
Other Nonoperating Income Expense
OtherNonoperatingIncomeExpense
|
1001000 | USD |
| CY2014Q1 | us-gaap |
Nonoperating Income Expense
NonoperatingIncomeExpense
|
-178000 | USD |
| CY2014Q1 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
|
24179000 | USD |
| CY2014Q1 | us-gaap |
Income Tax Expense Benefit
IncomeTaxExpenseBenefit
|
2876000 | USD |
| CY2014Q1 | us-gaap |
Net Income Loss Attributable To Noncontrolling Interest
NetIncomeLossAttributableToNoncontrollingInterest
|
1085000 | USD |
| CY2014Q1 | us-gaap |
Net Income Loss
NetIncomeLoss
|
20218000 | USD |
| CY2014Q1 | us-gaap |
Comprehensive Income Net Of Tax Attributable To Noncontrolling Interest
ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest
|
992000 | USD |
| CY2014Q1 | us-gaap |
Comprehensive Income Net Of Tax
ComprehensiveIncomeNetOfTax
|
16329000 | USD |
| CY2014Q1 | us-gaap |
Earnings Per Share Basic
EarningsPerShareBasic
|
0.40 | |
| CY2013Q1 | us-gaap |
Earnings Per Share Basic
EarningsPerShareBasic
|
0.34 | |
| CY2013Q1 | us-gaap |
Earnings Per Share Diluted
EarningsPerShareDiluted
|
0.34 | |
| CY2014Q1 | us-gaap |
Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
|
50973000 | shares |
| CY2014Q1 | us-gaap |
Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
|
50045000 | shares |
| CY2013Q1 | us-gaap |
Comprehensive Income Net Of Tax Attributable To Noncontrolling Interest
ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest
|
552000 | USD |
| CY2013Q1 | us-gaap |
Net Income Loss
NetIncomeLoss
|
17961000 | USD |
| CY2013Q1 | us-gaap |
Profit Loss
ProfitLoss
|
18603000 | USD |
| CY2013Q1 | us-gaap |
Income Tax Expense Benefit
IncomeTaxExpenseBenefit
|
2391000 | USD |
| CY2013Q1 | us-gaap |
Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
|
20994000 | USD |
| CY2013Q1 | us-gaap |
Nonoperating Income Expense
NonoperatingIncomeExpense
|
-2004000 | USD |
| CY2013Q1 | us-gaap |
Other Nonoperating Income Expense
OtherNonoperatingIncomeExpense
|
-808000 | USD |
| CY2013Q1 | us-gaap |
Interest Expense
InterestExpense
|
1865000 | USD |
| CY2013Q1 | us-gaap |
Investment Income Interest
InvestmentIncomeInterest
|
669000 | USD |
| CY2013Q1 | us-gaap |
Operating Income Loss
OperatingIncomeLoss
|
22998000 | USD |
| CY2013Q1 | us-gaap |
Restructuring Charges
RestructuringCharges
|
851000 | USD |
| CY2013Q1 | us-gaap |
Depreciation And Amortization
DepreciationAndAmortization
|
10555000 | USD |
| CY2013Q1 | us-gaap |
Cost Of Services
CostOfServices
|
208232000 | USD |
| CY2013Q1 | us-gaap |
Sales Revenue Services Net
SalesRevenueServicesNet
|
288383000 | USD |
| CY2014Q1 | us-gaap |
Other Comprehensive Income Loss Derivatives Qualifying As Hedges Tax
OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesTax
|
-1382000 | USD |
| CY2014Q1 | us-gaap |
Other Comprehensive Income Loss Foreign Currency Transaction And Translation Adjustment Net Of Tax
OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax
|
-1723000 | USD |
| CY2014Q1 | ttec |
Otherother Comprehensive Income Net Of Tax Including Portion Attributable To Noncontrolling Interest
OtherotherComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest
|
276000 | USD |
| CY2014Q1 | us-gaap |
Other Comprehensive Income Loss Derivatives Qualifying As Hedges Before Tax
OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesBeforeTax
|
-3917000 | USD |
| CY2014Q1 | us-gaap |
Other Comprehensive Income Loss Net Of Tax
OtherComprehensiveIncomeLossNetOfTax
|
-3982000 | USD |
| CY2014Q1 | us-gaap |
Comprehensive Income Net Of Tax Including Portion Attributable To Noncontrolling Interest
ComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest
|
17321000 | USD |
| CY2013Q1 | us-gaap |
Other Comprehensive Income Loss Foreign Currency Transaction And Translation Adjustment Net Of Tax
OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax
|
3134000 | USD |
| CY2013Q1 | us-gaap |
Other Comprehensive Income Loss Derivatives Qualifying As Hedges Before Tax
OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesBeforeTax
|
3390000 | USD |
| CY2013Q1 | us-gaap |
Other Comprehensive Income Loss Derivatives Qualifying As Hedges Tax
OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesTax
|
1210000 | USD |
| CY2013Q1 | ttec |
Otherother Comprehensive Income Net Of Tax Including Portion Attributable To Noncontrolling Interest
OtherotherComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest
|
162000 | USD |
| CY2013Q1 | us-gaap |
Other Comprehensive Income Loss Net Of Tax
OtherComprehensiveIncomeLossNetOfTax
|
5476000 | USD |
| CY2013Q1 | us-gaap |
Comprehensive Income Net Of Tax Including Portion Attributable To Noncontrolling Interest
ComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest
|
24079000 | USD |
| CY2014Q1 | us-gaap |
Profit Loss
ProfitLoss
|
21303000 | USD |
| CY2014Q1 | us-gaap |
Minority Interest Decrease From Distributions To Noncontrolling Interest Holders
MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders
|
-990000 | USD |
| CY2014Q1 | us-gaap |
Minority Interest Change In Redemption Value
MinorityInterestChangeInRedemptionValue
|
175000 | USD |
| CY2014Q1 | us-gaap |
Other Comprehensive Income Loss Derivatives Qualifying As Hedges Net Of Tax
OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesNetOfTax
|
-2534000 | USD |
| CY2014Q1 | ttec |
Vesting Of Restricted Stock Units Issued Out Of Treasury Value
VestingOfRestrictedStockUnitsIssuedOutOfTreasuryValue
|
-3753000 | USD |
| CY2014Q1 | us-gaap |
Stock Issued During Period Value Stock Options Exercised
StockIssuedDuringPeriodValueStockOptionsExercised
|
12000 | USD |
| CY2014Q1 | us-gaap |
Adjustments To Additional Paid In Capital Tax Effect From Share Based Compensation
AdjustmentsToAdditionalPaidInCapitalTaxEffectFromShareBasedCompensation
|
527000 | USD |
| CY2014Q1 | ttec |
Share Based Compensation Equity Based Awards
ShareBasedCompensationEquityBasedAwards
|
3135000 | USD |
| CY2014Q1 | us-gaap |
Treasury Stock Value Acquired Cost Method
TreasuryStockValueAcquiredCostMethod
|
-20466000 | USD |
| CY2014Q1 | us-gaap |
Other Comprehensive Income Loss Pension And Other Postretirement Benefit Plans Adjustment Net Of Tax
OtherComprehensiveIncomeLossPensionAndOtherPostretirementBenefitPlansAdjustmentNetOfTax
|
276000 | USD |
| CY2014Q1 | ttec |
Profitlossexcludingmandatorilyredeemablenoncontrollinginterest
Profitlossexcludingmandatorilyredeemablenoncontrollinginterest
|
21175000 | USD |
| CY2014Q1 | ttec |
Amortization Of Contract Acquisition Costs
AmortizationOfContractAcquisitionCosts
|
358000 | USD |
| CY2014Q1 | us-gaap |
Amortization Of Financing Costs
AmortizationOfFinancingCosts
|
170000 | USD |
| CY2014Q1 | us-gaap |
Accretion Expense
AccretionExpense
|
200000 | USD |
| CY2014Q1 | us-gaap |
Provision For Doubtful Accounts
ProvisionForDoubtfulAccounts
|
113000 | USD |
| CY2014Q1 | us-gaap |
Gain Loss On Disposition Of Assets
GainLossOnDispositionOfAssets
|
0 | USD |
| CY2014Q1 | us-gaap |
Deferred Income Tax Expense Benefit
DeferredIncomeTaxExpenseBenefit
|
990000 | USD |
| CY2014Q1 | us-gaap |
Excess Tax Benefit From Share Based Compensation Operating Activities
ExcessTaxBenefitFromShareBasedCompensationOperatingActivities
|
788000 | USD |
| CY2014Q1 | us-gaap |
Share Based Compensation
ShareBasedCompensation
|
3160000 | USD |
| CY2014Q1 | us-gaap |
Gain Loss On Foreign Currency Derivatives Recorded In Earnings Net
GainLossOnForeignCurrencyDerivativesRecordedInEarningsNet
|
634000 | USD |
| CY2014Q1 | us-gaap |
Increase Decrease In Accounts Receivable
IncreaseDecreaseInAccountsReceivable
|
8092000 | USD |
| CY2014Q1 | us-gaap |
Increase Decrease In Prepaid Deferred Expense And Other Assets
IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets
|
-1618000 | USD |
| CY2014Q1 | us-gaap |
Increase Decrease In Accounts Payable And Accrued Liabilities
IncreaseDecreaseInAccountsPayableAndAccruedLiabilities
|
-10817000 | USD |
| CY2014Q1 | ttec |
Increase Decrease In Deferred Revenue And Other Liabilities
IncreaseDecreaseInDeferredRevenueAndOtherLiabilities
|
-7214000 | USD |
| CY2014Q1 | us-gaap |
Net Cash Provided By Used In Operating Activities
NetCashProvidedByUsedInOperatingActivities
|
13537000 | USD |
| CY2014Q1 | us-gaap |
Proceeds From Sale Of Property Plant And Equipment
ProceedsFromSaleOfPropertyPlantAndEquipment
|
135000 | USD |
| CY2014Q1 | us-gaap |
Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
|
15095000 | USD |
| CY2014Q1 | us-gaap |
Payments To Acquire Businesses Net Of Cash Acquired
PaymentsToAcquireBusinessesNetOfCashAcquired
|
8160000 | USD |
| CY2014Q1 | us-gaap |
Net Cash Provided By Used In Investing Activities
NetCashProvidedByUsedInInvestingActivities
|
-23120000 | USD |
| CY2014Q1 | us-gaap |
Proceeds From Long Term Lines Of Credit
ProceedsFromLongTermLinesOfCredit
|
632900000 | USD |
| CY2014Q1 | us-gaap |
Repayments Of Long Term Lines Of Credit
RepaymentsOfLongTermLinesOfCredit
|
632900000 | USD |
| CY2014Q1 | us-gaap |
Proceeds From Other Debt
ProceedsFromOtherDebt
|
0 | USD |
| CY2014Q1 | us-gaap |
Repayments Of Other Debt
RepaymentsOfOtherDebt
|
1525000 | USD |
| CY2014Q1 | us-gaap |
Payments Of Dividends Minority Interest
PaymentsOfDividendsMinorityInterest
|
990000 | USD |
| CY2014Q1 | us-gaap |
Proceeds From Stock Options Exercised
ProceedsFromStockOptionsExercised
|
12000 | USD |
| CY2014Q1 | us-gaap |
Excess Tax Benefit From Share Based Compensation Financing Activities
ExcessTaxBenefitFromShareBasedCompensationFinancingActivities
|
788000 | USD |
| CY2014Q1 | us-gaap |
Payments For Repurchase Of Common Stock
PaymentsForRepurchaseOfCommonStock
|
20466000 | USD |
| CY2014Q1 | us-gaap |
Net Cash Provided By Used In Financing Activities
NetCashProvidedByUsedInFinancingActivities
|
-24370000 | USD |
| CY2014Q1 | us-gaap |
Effect Of Exchange Rate On Cash And Cash Equivalents
EffectOfExchangeRateOnCashAndCashEquivalents
|
-3687000 | USD |
| CY2014Q1 | us-gaap |
Cash And Cash Equivalents Period Increase Decrease
CashAndCashEquivalentsPeriodIncreaseDecrease
|
-37640000 | USD |
| CY2014Q1 | us-gaap |
Interest Paid
InterestPaid
|
982000 | USD |
| CY2013Q1 | us-gaap |
Income Taxes Paid
IncomeTaxesPaid
|
1751000 | USD |
| CY2013Q1 | us-gaap |
Interest Paid
InterestPaid
|
1048000 | USD |
| CY2013Q1 | us-gaap |
Cash And Cash Equivalents Period Increase Decrease
CashAndCashEquivalentsPeriodIncreaseDecrease
|
6066000 | USD |
| CY2013Q1 | us-gaap |
Effect Of Exchange Rate On Cash And Cash Equivalents
EffectOfExchangeRateOnCashAndCashEquivalents
|
3926000 | USD |
| CY2013Q1 | us-gaap |
Net Cash Provided By Used In Financing Activities
NetCashProvidedByUsedInFinancingActivities
|
-249000 | USD |
| CY2013Q1 | us-gaap |
Proceeds From Sale Of Property Plant And Equipment
ProceedsFromSaleOfPropertyPlantAndEquipment
|
0 | USD |
| CY2014Q1 | us-gaap |
Capital Expenditures Incurred But Not Yet Paid
CapitalExpendituresIncurredButNotYetPaid
|
941000 | USD |
| CY2013Q1 | us-gaap |
Capital Expenditures Incurred But Not Yet Paid
CapitalExpendituresIncurredButNotYetPaid
|
0 | USD |
| CY2013Q1 | ttec |
Contractacquisitioncostscreditedtoaccountsreceivable
Contractacquisitioncostscreditedtoaccountsreceivable
|
0 | USD |
| CY2014Q1 | ttec |
Contractacquisitioncostscreditedtoaccountsreceivable
Contractacquisitioncostscreditedtoaccountsreceivable
|
1000000 | USD |
| CY2014Q1 | us-gaap |
Cash Acquired From Acquisition
CashAcquiredFromAcquisition
|
812000 | USD |
| CY2014Q1 | ttec |
Payment Of Purchase Price Payable
PaymentOfPurchasePricePayable
|
2189000 | USD |
| CY2013Q1 | ttec |
Payment Of Purchase Price Payable
PaymentOfPurchasePricePayable
|
0 | USD |
| CY2014Q1 | us-gaap |
Nature Of Operations
NatureOfOperations
|
<p style='margin-top:0pt; margin-bottom:8pt'><font style="font-family:Arial;font-size:10pt;font-weight:bold;margin-left:0px;">Summary of Business</font></p><p style='margin-top:0pt; margin-bottom:8pt'><font style="font-family:Arial;font-size:10pt;margin-left:0px;">TeleTech Holdings, Inc. (“TeleTech”</font><font style="font-family:Arial;font-size:10pt;"> or</font><font style="font-family:Arial;font-size:10pt;"> “the Company”) is a leading provider of customer </font><font style="font-family:Arial;font-size:10pt;">strategy, analytics-driven and technology-enabled customer engagement management solutions with 41,000 employees delivering services across 25</font><font style="font-family:Arial;font-size:10pt;"> countries from 54 delivery centers on five continents. </font></p><p style='margin-top:0pt; margin-bottom:8pt'><font style="font-family:Arial;font-size:10pt;margin-left:0px;">We have deep industry expertise and serve more than </font><font style="font-family:Arial;font-size:10pt;">250</font><font style="font-family:Arial;font-size:10pt;"> customer-focused industry leaders in the Global 1000. </font><font style="font-family:Arial;font-size:10pt;">Our business is structured and reported in four segments: Customer Management Services (“CMS”), Customer Growth Services (“CGS”), Customer</font><font style="font-family:Arial;font-size:10pt;"> Technology Services (“CTS”), and Customer Strategy Services (“CSS”).</font></p><p style='margin-top:0pt; margin-bottom:8pt'> </p> | |
| CY2014Q1 | ttec |
Entity Wide Accounts Receivable Major Customer Amount
EntityWideAccountsReceivableMajorCustomerAmount
|
30400000 | USD |
| CY2014Q1 | us-gaap |
Use Of Estimates
UseOfEstimates
|
<p style='margin-top:0pt; margin-bottom:8pt'><font style="font-family:Arial;font-size:10pt;font-weight:bold;margin-left:0px;">Use of Estimates</font></p><p style='margin-top:0pt; margin-bottom:8pt'><font style="font-family:Arial;font-size:10pt;margin-left:0px;">The preparation of the Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an on-going basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including valuation allowance</font><font style="font-family:Arial;font-size:10pt;">s</font><font style="font-family:Arial;font-size:10pt;"> for deferred tax assets, self-insurance reserves, litigation reserves, restructuring reserves, allowance for doubtful accounts, and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions. </font></p> | |
| CY2014Q1 | us-gaap |
Business Combination Pro Forma Information Revenue Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationRevenueOfAcquireeSinceAcquisitionDateActual
|
4800000 | USD |
| CY2014Q1 | us-gaap |
Business Combination Pro Forma Information Earnings Or Loss Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationEarningsOrLossOfAcquireeSinceAcquisitionDateActual
|
300000 | USD |
| CY2014Q1 | ttec |
Business Combination Pro Forma Information Amortization Expense Of Acquirees Since Acquisition
BusinessCombinationProFormaInformationAmortizationExpenseOfAcquireesSinceAcquisition
|
600000 | USD |
| CY2014Q1 | ttec |
Gross Revenue Segment Information
GrossRevenueSegmentInformation
|
302224000 | USD |
| CY2014Q1 | ttec |
Intersegment Sales
IntersegmentSales
|
-3000 | USD |
| CY2013Q1 | ttec |
Intersegment Sales
IntersegmentSales
|
-938000 | USD |
| CY2013Q1 | ttec |
Gross Revenue Segment Information
GrossRevenueSegmentInformation
|
289321000 | USD |
| CY2014Q1 | us-gaap |
Concentration Risk Percentage1
ConcentrationRiskPercentage1
|
0.1160 | pure |
| CY2013Q1 | us-gaap |
Concentration Risk Percentage1
ConcentrationRiskPercentage1
|
0.1190 | pure |
| CY2013Q1 | ttec |
Entity Wide Accounts Receivable Major Customer Amount
EntityWideAccountsReceivableMajorCustomerAmount
|
25000000 | USD |
| CY2014Q1 | us-gaap |
Goodwill Acquired During Period
GoodwillAcquiredDuringPeriod
|
7679000 | USD |
| CY2014Q1 | us-gaap |
Goodwill Impairment Loss
GoodwillImpairmentLoss
|
0 | USD |
| CY2014Q1 | us-gaap |
Goodwill Translation Adjustments
GoodwillTranslationAdjustments
|
131000 | USD |
| CY2013Q4 | us-gaap |
Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
AccumulatedOtherComprehensiveIncomeLossCumulativeChangesInNetGainLossFromCashFlowHedgesEffectNetOfTax
|
-8352000 | USD |
| CY2014Q1 | us-gaap |
Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Net Of Tax
OtherComprehensiveIncomeUnrealizedGainLossOnDerivativesArisingDuringPeriodNetOfTax
|
-3649000 | USD |
| CY2014Q1 | ttec |
Cash Flow Hedge Gain Loss Reclassified To Earnings Net Of Tax
CashFlowHedgeGainLossReclassifiedToEarningsNetOfTax
|
1115000 | USD |
| CY2012Q4 | us-gaap |
Accumulated Other Comprehensive Income Loss Net Of Tax
AccumulatedOtherComprehensiveIncomeLossNetOfTax
|
22981000 | USD |
| CY2014Q1 | us-gaap |
Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
AccumulatedOtherComprehensiveIncomeLossCumulativeChangesInNetGainLossFromCashFlowHedgesEffectNetOfTax
|
-10886000 | USD |
| CY2012Q4 | us-gaap |
Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
AccumulatedOtherComprehensiveIncomeLossCumulativeChangesInNetGainLossFromCashFlowHedgesEffectNetOfTax
|
9559000 | USD |
| CY2013Q1 | us-gaap |
Other Comprehensive Income Unrealized Gain Loss On Derivatives Arising During Period Net Of Tax
OtherComprehensiveIncomeUnrealizedGainLossOnDerivativesArisingDuringPeriodNetOfTax
|
4099000 | USD |
| CY2013Q1 | ttec |
Cash Flow Hedge Gain Loss Reclassified To Earnings Net Of Tax
CashFlowHedgeGainLossReclassifiedToEarningsNetOfTax
|
-1919000 | USD |
| CY2013Q1 | us-gaap |
Accumulated Other Comprehensive Income Loss Cumulative Changes In Net Gain Loss From Cash Flow Hedges Effect Net Of Tax
AccumulatedOtherComprehensiveIncomeLossCumulativeChangesInNetGainLossFromCashFlowHedgesEffectNetOfTax
|
11739000 | USD |
| CY2014Q1 | invest |
Derivative Notional Amount
DerivativeNotionalAmount
|
229500000 | USD |
| CY2013Q1 | invest |
Derivative Notional Amount
DerivativeNotionalAmount
|
204500000 | USD |
| CY2013Q4 | us-gaap |
Business Combination Contingent Consideration Liability
BusinessCombinationContingentConsiderationLiability
|
21748000 | USD |
| CY2014Q1 | ttec |
Purchase Price Payable Acquired During Period
PurchasePricePayableAcquiredDuringPeriod
|
3435000 | USD |
| CY2014Q1 | ttec |
Purchase Price Payable Payments During Period
PurchasePricePayablePaymentsDuringPeriod
|
-2826000 | USD |
| CY2014Q1 | us-gaap |
Accounts Payable Interest Bearing Current And Noncurrent
AccountsPayableInterestBearingCurrentAndNoncurrent
|
152000 | USD |
| CY2014Q1 | us-gaap |
Business Combination Contingent Consideration Liability
BusinessCombinationContingentConsiderationLiability
|
22509000 | USD |
| CY2014Q1 | ttec |
Business Acquisition Future Value Of Liabilities Incurred
BusinessAcquisitionFutureValueOfLiabilitiesIncurred
|
23900000 | USD |
| CY2014Q2 | ttec |
Contingent Consideration Cash Payment
ContingentConsiderationCashPayment
|
6300000 | USD |
| CY2014Q1 | us-gaap |
Accumulated Other Comprehensive Income Loss Foreign Currency Translation Adjustment Net Of Tax
AccumulatedOtherComprehensiveIncomeLossForeignCurrencyTranslationAdjustmentNetOfTax
|
-12339000 | USD |
| CY2013Q4 | us-gaap |
Restructuring Reserve
RestructuringReserve
|
1353000 | USD |
| CY2014Q1 | us-gaap |
Minority Interest Description
MinorityInterestDescription
|
The Company has recorded the mandatorily redeemable noncontrolling interest at the redemption value based on the corresponding EBITDA multiples as prescribed in the purchase and sale agreement at the end of each reporting period. At the end of each reporting period the changes in the redemption value are recorded in retained earnings. Since the EBITDA multiples as defined in the purchase and sale agreement are below the current market multiple, the Company has determined that there is no preferential treatment to the noncontrolling interest shareholders resulting in no impact to earnings per share. | |
| CY2013Q4 | us-gaap |
Accumulated Other Comprehensive Income Loss Foreign Currency Translation Adjustment Net Of Tax
AccumulatedOtherComprehensiveIncomeLossForeignCurrencyTranslationAdjustmentNetOfTax
|
-10581000 | USD |
| CY2014Q1 | us-gaap |
Other Comprehensive Income Foreign Currency Transaction And Translation Gain Loss Before Reclassification And Tax
OtherComprehensiveIncomeForeignCurrencyTransactionAndTranslationGainLossBeforeReclassificationAndTax
|
-1758000 | USD |
| CY2014Q1 | ttec |
Restructuring Charges Before Adjustments
RestructuringChargesBeforeAdjustments
|
540000 | USD |
| CY2014Q1 | us-gaap |
Payments For Restructuring
PaymentsForRestructuring
|
-628000 | USD |
| CY2014Q1 | us-gaap |
Restructuring Reserve
RestructuringReserve
|
1265000 | USD |
| CY2014Q1 | us-gaap |
Loss Contingency Managements Assessment And Process
LossContingencyManagementsAssessmentAndProcess
|
The Company settled the matter for an immaterial amount during the first quarter of 2014. | |
| CY2013Q2 | ttec |
Increase In Line Of Credit Facility
IncreaseInLineOfCreditFacility
|
1000000000 | USD |
| CY2013Q2 | us-gaap |
Line Of Credit Facility Maximum Borrowing Capacity
LineOfCreditFacilityMaximumBorrowingCapacity
|
700000000 | USD |
| CY2014Q1 | us-gaap |
Line Of Credit Facility Average Outstanding Amount
LineOfCreditFacilityAverageOutstandingAmount
|
270900000 | USD |
| CY2012Q4 | us-gaap |
Accumulated Other Comprehensive Income Loss Foreign Currency Translation Adjustment Net Of Tax
AccumulatedOtherComprehensiveIncomeLossForeignCurrencyTranslationAdjustmentNetOfTax
|
15673000 | USD |
| CY2013Q1 | us-gaap |
Other Comprehensive Income Foreign Currency Transaction And Translation Gain Loss Before Reclassification And Tax
OtherComprehensiveIncomeForeignCurrencyTransactionAndTranslationGainLossBeforeReclassificationAndTax
|
3224000 | USD |
| CY2013Q1 | us-gaap |
Other Comprehensive Income Foreign Currency Transaction And Translation Adjustment Net Of Tax Portion Attributable To Parent
OtherComprehensiveIncomeForeignCurrencyTransactionAndTranslationAdjustmentNetOfTaxPortionAttributableToParent
|
3224000 | USD |
| CY2013Q1 | us-gaap |
Accumulated Other Comprehensive Income Loss Foreign Currency Translation Adjustment Net Of Tax
AccumulatedOtherComprehensiveIncomeLossForeignCurrencyTranslationAdjustmentNetOfTax
|
18897000 | USD |
| CY2013Q1 | us-gaap |
Other Comprehensive Income Loss Derivatives Qualifying As Hedges Net Of Tax
OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesNetOfTax
|
2180000 | USD |
| CY2013Q4 | us-gaap |
Accumulated Other Comprehensive Income Loss Defined Benefit Pension And Other Postretirement Plans Net Of Tax
AccumulatedOtherComprehensiveIncomeLossDefinedBenefitPensionAndOtherPostretirementPlansNetOfTax
|
-1653000 | USD |
| CY2014Q1 | us-gaap |
Other Comprehensive Income Loss Pension And Other Postretirement Benefit Plans Adjustment Before Reclassification Adjustments Net Of Tax
OtherComprehensiveIncomeLossPensionAndOtherPostretirementBenefitPlansAdjustmentBeforeReclassificationAdjustmentsNetOfTax
|
187000 | USD |
| CY2014Q1 | us-gaap |
Other Comprehensive Income Loss Reclassification Adjustment From Aoci Pension And Other Postretirement Benefit Plans For Net Gain Loss Net Of Tax
OtherComprehensiveIncomeLossReclassificationAdjustmentFromAOCIPensionAndOtherPostretirementBenefitPlansForNetGainLossNetOfTax
|
89000 | USD |
| CY2014Q1 | us-gaap |
Other Comprehensive Income Defined Benefit Plans Adjustment Net Of Tax Portion Attributable To Parent
OtherComprehensiveIncomeDefinedBenefitPlansAdjustmentNetOfTaxPortionAttributableToParent
|
276000 | USD |
| CY2014Q1 | us-gaap |
Accumulated Other Comprehensive Income Loss Defined Benefit Pension And Other Postretirement Plans Net Of Tax
AccumulatedOtherComprehensiveIncomeLossDefinedBenefitPensionAndOtherPostretirementPlansNetOfTax
|
-1377000 | USD |
| CY2012Q4 | us-gaap |
Accumulated Other Comprehensive Income Loss Defined Benefit Pension And Other Postretirement Plans Net Of Tax
AccumulatedOtherComprehensiveIncomeLossDefinedBenefitPensionAndOtherPostretirementPlansNetOfTax
|
-2251000 | USD |
| CY2013Q1 | us-gaap |
Other Comprehensive Income Loss Pension And Other Postretirement Benefit Plans Adjustment Before Reclassification Adjustments Net Of Tax
OtherComprehensiveIncomeLossPensionAndOtherPostretirementBenefitPlansAdjustmentBeforeReclassificationAdjustmentsNetOfTax
|
14000 | USD |
| CY2013Q1 | us-gaap |
Other Comprehensive Income Loss Reclassification Adjustment From Aoci Pension And Other Postretirement Benefit Plans For Net Gain Loss Net Of Tax
OtherComprehensiveIncomeLossReclassificationAdjustmentFromAOCIPensionAndOtherPostretirementBenefitPlansForNetGainLossNetOfTax
|
148000 | USD |
| CY2013Q1 | us-gaap |
Other Comprehensive Income Defined Benefit Plans Adjustment Net Of Tax Portion Attributable To Parent
OtherComprehensiveIncomeDefinedBenefitPlansAdjustmentNetOfTaxPortionAttributableToParent
|
162000 | USD |
| CY2013Q1 | us-gaap |
Accumulated Other Comprehensive Income Loss Defined Benefit Pension And Other Postretirement Plans Net Of Tax
AccumulatedOtherComprehensiveIncomeLossDefinedBenefitPensionAndOtherPostretirementPlansNetOfTax
|
-2089000 | USD |
| CY2014Q1 | ttec |
Other Comprehensive Income Total Arising During Period Net Of Tax
OtherComprehensiveIncomeTotalArisingDuringPeriodNetOfTax
|
-5220000 | USD |
| CY2014Q1 | ttec |
Other Comprehensive Income Loss Reclassified To Income
OtherComprehensiveIncomeLossReclassifiedToIncome
|
1204000 | USD |
| CY2014Q1 | us-gaap |
Other Comprehensive Income Loss Net Of Tax Portion Attributable To Parent
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent
|
-4016000 | USD |
| CY2013Q1 | ttec |
Other Comprehensive Income Total Arising During Period Net Of Tax
OtherComprehensiveIncomeTotalArisingDuringPeriodNetOfTax
|
7337000 | USD |
| CY2013Q1 | ttec |
Other Comprehensive Income Loss Reclassified To Income
OtherComprehensiveIncomeLossReclassifiedToIncome
|
-1771000 | USD |
| CY2013Q1 | us-gaap |
Other Comprehensive Income Loss Net Of Tax Portion Attributable To Parent
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent
|
5566000 | USD |
| CY2013Q1 | us-gaap |
Accumulated Other Comprehensive Income Loss Net Of Tax
AccumulatedOtherComprehensiveIncomeLossNetOfTax
|
28547000 | USD |
| CY2014Q1 | us-gaap |
Other Comprehensive Income Foreign Currency Transaction And Translation Adjustment Net Of Tax Portion Attributable To Parent
OtherComprehensiveIncomeForeignCurrencyTransactionAndTranslationAdjustmentNetOfTaxPortionAttributableToParent
|
-1758000 | USD |
| CY2014Q1 | us-gaap |
Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
|
411000 | shares |
| CY2014Q1 | us-gaap |
Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
|
517000 | shares |
| CY2014Q1 | us-gaap |
Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
|
928000 | shares |
| CY2013Q1 | us-gaap |
Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
|
870000 | shares |
| CY2013Q1 | us-gaap |
Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
|
479000 | shares |
| CY2013Q1 | us-gaap |
Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
|
391000 | shares |
| CY2014Q1 | ttec |
Description Of Loss Of Control In Noncontrolling Interest
DescriptionOfLossOfControlInNoncontrollingInterest
|
During the second quarter of 2013, the Company concluded that it no longer had controlling influence over Peppers & Rogers Gulf WLL (“PRG Kuwait”), a once consolidated subsidiary in the CSS segment, because the Company was no longer confident that it could exercise its beneficial ownership rights. Upon deconsolidation of PRG Kuwait, the Company wrote off all PRG Kuwait assets and liabilities resulting in a loss of $3.7 million which was recorded during the second quarter of 2013. During the first quarter of 2014, the Company entered into an agreement with PRG Kuwait’s other shareholders to sell its 48% interest in the company for $175 thousand, payable at closing which is expected during the second quarter of 2014. |
