$TTEC
TTEC Holdings, Inc.

2021 Q2 Form 10-Q Financial Statement

#000155837021010012 Filed on August 03, 2021

View on sec.gov

Income Statement

Concept 2021 Q2 2020 Q2
Revenue $554.8M $453.1M
YoY Change 22.45% 15.43%
Cost Of Revenue $388.9M $321.9M
YoY Change 20.81% 12.83%
Gross Profit $165.9M $131.2M
YoY Change 26.44% 22.39%
Gross Profit Margin 29.9% 28.96%
Selling, General & Admin $61.30M $47.36M
YoY Change 29.43% -6.89%
% of Gross Profit 36.95% 36.1%
Research & Development
YoY Change
% of Gross Profit
Depreciation & Amortization $24.88M $18.60M
YoY Change 33.74% 8.77%
% of Gross Profit 15.0% 14.18%
Operating Expenses $61.30M $47.36M
YoY Change 29.43% -6.89%
Operating Profit $65.83M $48.96M
YoY Change 34.45% 114.06%
Interest Expense $3.381M $3.104M
YoY Change 8.92% -26.24%
% of Operating Profit 5.14% 6.34%
Other Income/Expense, Net -$2.104M -$4.374M
YoY Change -51.9% 128.53%
Pretax Income $63.73M $44.59M
YoY Change 42.92% 112.74%
Income Tax $11.35M $11.04M
% Of Pretax Income 17.82% 24.76%
Net Earnings $47.37M $31.33M
YoY Change 51.22% 165.51%
Net Earnings / Revenue 8.54% 6.91%
Basic Earnings Per Share $1.01 $0.67
Diluted Earnings Per Share $1.00 $0.67
COMMON SHARES
Basic Shares Outstanding 46.84M 46.62M
Diluted Shares Outstanding 47.41M 46.86M

Balance Sheet

Concept 2021 Q2 2020 Q2
SHORT-TERM ASSETS
Cash & Short-Term Investments $174.7M $482.3M
YoY Change -63.77% 536.28%
Cash & Equivalents $174.7M $482.3M
Short-Term Investments
Other Short-Term Assets $131.6M $87.90M
YoY Change 49.68% 17.2%
Inventory
Prepaid Expenses
Receivables $354.7M $353.3M
Other Receivables $46.09M $35.30M
Total Short-Term Assets $707.1M $958.9M
YoY Change -26.26% 87.09%
LONG-TERM ASSETS
Property, Plant & Equipment $275.4M $177.1M
YoY Change 55.52% -40.95%
Goodwill $733.9M $307.1M
YoY Change 138.96%
Intangibles
YoY Change
Long-Term Investments
YoY Change
Other Assets $74.05M $62.49M
YoY Change 18.51% -27.0%
Total Long-Term Assets $1.331B $808.1M
YoY Change 64.65% 21.2%
TOTAL ASSETS
Total Short-Term Assets $707.1M $958.9M
Total Long-Term Assets $1.331B $808.1M
Total Assets $2.038B $1.767B
YoY Change 15.32% 49.83%
SHORT-TERM LIABILITIES
YoY Change
Accounts Payable $66.86M $73.64M
YoY Change -9.21% 30.11%
Accrued Expenses $44.32M $37.89M
YoY Change 16.96% -81.37%
Deferred Revenue $82.75M $33.82M
YoY Change 144.69%
Short-Term Debt $0.00 $0.00
YoY Change
Long-Term Debt Due $4.676M $7.000M
YoY Change -33.2% -11.39%
Total Short-Term Liabilities $410.2M $344.8M
YoY Change 18.97% 6.78%
LONG-TERM LIABILITIES
Long-Term Debt $837.6M $706.4M
YoY Change 18.57% 195.81%
Other Long-Term Liabilities $96.40M $68.47M
YoY Change 40.79% -68.27%
Total Long-Term Liabilities $1.040B $920.2M
YoY Change 13.05% 102.43%
TOTAL LIABILITIES
Total Short-Term Liabilities $410.2M $344.8M
Total Long-Term Liabilities $1.040B $920.2M
Total Liabilities $1.451B $1.265B
YoY Change 14.66% 57.97%
SHAREHOLDERS EQUITY
Retained Earnings $835.0M $810.2M
YoY Change 3.05%
Common Stock
YoY Change
Preferred Stock
YoY Change
Treasury Stock (at cost) $598.6M $602.1M
YoY Change -0.58%
Treasury Stock Shares $35.16M $35.37M
Shareholders Equity $516.9M $436.0M
YoY Change
Total Liabilities & Shareholders Equity $2.038B $1.767B
YoY Change 15.32% 49.83%

Cashflow Statement

Concept 2021 Q2 2020 Q2
OPERATING ACTIVITIES
Net Income $47.37M $31.33M
YoY Change 51.22% 165.51%
Depreciation, Depletion And Amortization $24.88M $18.60M
YoY Change 33.74% 8.77%
Cash From Operating Activities $63.04M $43.10M
YoY Change 46.26% 4.36%
INVESTING ACTIVITIES
Capital Expenditures $12.03M $15.10M
YoY Change -20.35% -0.83%
Acquisitions
YoY Change
Other Investing Activities -$481.5M $800.0K
YoY Change -60286.13% 166.67%
Cash From Investing Activities -$493.5M -$14.30M
YoY Change 3350.92% -4.03%
FINANCING ACTIVITIES
Cash Dividend Paid
YoY Change
Common Stock Issuance & Retirement, Net
YoY Change
Debt Paid & Issued, Net
YoY Change
Cash From Financing Activities 454.7M -70.90M
YoY Change -741.27% 124.37%
NET CHANGE
Cash From Operating Activities 63.04M 43.10M
Cash From Investing Activities -493.5M -14.30M
Cash From Financing Activities 454.7M -70.90M
Net Change In Cash 24.22M -42.10M
YoY Change -157.52% 709.62%
FREE CASH FLOW
Cash From Operating Activities $63.04M $43.10M
Capital Expenditures $12.03M $15.10M
Free Cash Flow $51.01M $28.00M
YoY Change 82.2% 7.39%

Facts In Submission

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TTEC Holdings, Inc.
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<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Summary of Business</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;">TTEC Holdings, Inc. (“TTEC”, or “the Company”) is a leading global customer experience as a service (“CXaaS”) partner for many of the world’s iconic brands, Fortune 1000 companies, government agencies, and disruptive growth companies. TTEC helps its clients deliver frictionless customer experiences, strengthen customer relationships, brand recognition and loyalty through personalized interactions, improve their Net Promoter Score, customer satisfaction and quality assurance, and lower their total cost to serve by combining innovative digital solutions with best-in-class service capabilities to enable and deliver simplified, consistent and seamless customer experience across channels and phases of the customer lifecycle. TTEC’s 58,500 employees serve clients in the automotive, communication, financial services, national/federal and state and local governments, healthcare, logistics, media and entertainment, e-tail/retail, technology, travel and transportation industries via operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom. </p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;">The Company reports its financial information based on two segments: TTEC Digital and TTEC Engage.</p><table style="border-collapse:collapse;font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.26;margin-bottom:6pt;margin-top:0pt;table-layout:fixed;text-align:justify;width:100%;border:0pt;"><tr><td style="width:18pt;"/><td style="font-family:'Times New Roman';font-size:10pt;vertical-align:text-top;white-space:nowrap;width:18pt;padding:0pt;">●</td><td style="padding:0pt;"><b style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:bold;line-height:1.26;text-align:justify;">TTEC Digital</b><span style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:normal;line-height:1.26;text-align:justify;"> provides the CX technology services and platforms to support the Company’s clients’ customer interaction delivery infrastructure. The segment designs, builds and operates the omnichannel ecosystem in a cloud, on premise, or hybrid environment, and fully integrates, orchestrates, and administers highly scalable, feature-rich CX technology applications.</span></td></tr></table><table style="border-collapse:collapse;font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.26;margin-bottom:0pt;margin-top:0pt;table-layout:fixed;text-align:justify;width:100%;border:0pt;"><tr><td style="width:18pt;"/><td style="font-family:'Times New Roman';font-size:10pt;vertical-align:text-top;white-space:nowrap;width:18pt;padding:0pt;">●</td><td style="padding:0pt;"><b style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:bold;line-height:1.26;text-align:justify;">TTEC Engage</b><span style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:normal;line-height:1.26;text-align:justify;"> provides the CX managed services to support the Company’s clients’ end-to-end customer interaction delivery, by providing the essential CX omnichannel and application technologies, human resources, recruiting, training and production, at-home or facility-based delivery infrastructure on a global scale, and engagement processes. This segment provides full-service digital, omnichannel customer engagement, supporting customer care, customer acquisition, growth and retention, and fraud detection and prevention services. </span></td></tr></table><div style="margin-top:6pt;"/><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;">TTEC Digital and TTEC Engage strategically come together under the Company’s unified offering, Humanify<sup style="font-size:7.5pt;line-height:100%;top:0pt;vertical-align:top;">®</sup> Customer Experience as a Service, which drives measurable customer results for clients through the delivery of personalized, omnichannel experiences. The Company’s Humanify<sup style="font-size:7.5pt;line-height:100%;top:0pt;vertical-align:top;">®</sup> cloud platform provides a fully integrated ecosystem of CX offerings, including messaging, artificial intelligence, machine learning, robotic process automation, analytics, cybersecurity, customer relationship management, knowledge management, journey orchestration, and traditional voice solutions. The Company’s end-to-end platform differentiates the Company from many competitors by combining design, strategic consulting, best-in-class technology, data analytics, process optimization, system integration and operational excellence. </p>
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<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Use of Estimates</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;">The preparation of the Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an ongoing basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, litigation reserves, restructuring reserves, allowance for credit losses, contingent consideration, redeemable noncontrolling interest, and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions.</p>
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<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Concentration of Credit Risk</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;">The Company is exposed to credit risk in the normal course of business, primarily related to accounts receivable and derivative instruments. Historically, the losses related to credit risk have been immaterial. The Company regularly monitors its credit risk to mitigate the possibility of current and future exposures resulting in a loss. The Company evaluates the creditworthiness of its clients prior to entering into an agreement to provide services and as necessary through the life of the client relationship. The Company does not believe it is exposed to more than a nominal amount of credit risk in its derivative hedging activities, as the Company diversifies its activities across eight investment-grade financial institutions.</p>
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12659000
CY2021Q2 ttec Lease Right To Use Asset
LeaseRightToUseAsset
116459000
CY2020Q4 ttec Lease Right To Use Asset
LeaseRightToUseAsset
133479000
CY2021Q2 us-gaap Operating Lease Liability Current
OperatingLeaseLiabilityCurrent
42891000
CY2020Q4 us-gaap Operating Lease Liability Current
OperatingLeaseLiabilityCurrent
43651000
CY2021Q2 us-gaap Finance Lease Liability Current
FinanceLeaseLiabilityCurrent
4676000
CY2020Q4 us-gaap Finance Lease Liability Current
FinanceLeaseLiabilityCurrent
6193000
CY2021Q2 us-gaap Operating Lease Liability Noncurrent
OperatingLeaseLiabilityNoncurrent
83146000
CY2020Q4 us-gaap Operating Lease Liability Noncurrent
OperatingLeaseLiabilityNoncurrent
98277000
CY2021Q2 us-gaap Finance Lease Liability Noncurrent
FinanceLeaseLiabilityNoncurrent
3570000
CY2020Q4 us-gaap Finance Lease Liability Noncurrent
FinanceLeaseLiabilityNoncurrent
4763000
CY2021Q2 ttec Lease Liabilities
LeaseLiabilities
134283000
CY2020Q4 ttec Lease Liabilities
LeaseLiabilities
152884000
CY2021Q2 us-gaap Finance Lease Liability Payments Due In Next Rolling Twelve Months
FinanceLeaseLiabilityPaymentsDueInNextRollingTwelveMonths
4675000
CY2021Q2 us-gaap Finance Lease Liability Payments Due In Rolling Year Two
FinanceLeaseLiabilityPaymentsDueInRollingYearTwo
2129000
CY2021Q2 us-gaap Finance Lease Liability Payments Due In Rolling Year Three
FinanceLeaseLiabilityPaymentsDueInRollingYearThree
1335000
CY2021Q2 us-gaap Finance Lease Liability Payments Due In Rolling Year Four
FinanceLeaseLiabilityPaymentsDueInRollingYearFour
230000
CY2021Q2 us-gaap Finance Lease Liability Payments Due
FinanceLeaseLiabilityPaymentsDue
8369000
CY2021Q2 us-gaap Finance Lease Liability Undiscounted Excess Amount
FinanceLeaseLiabilityUndiscountedExcessAmount
123000
CY2021Q2 us-gaap Finance Lease Liability
FinanceLeaseLiability
8246000
CY2020Q4 us-gaap Finance Lease Liability Payments Due Next Twelve Months
FinanceLeaseLiabilityPaymentsDueNextTwelveMonths
6237000
CY2020Q4 us-gaap Finance Lease Liability Payments Due Year Two
FinanceLeaseLiabilityPaymentsDueYearTwo
2740000
CY2020Q4 us-gaap Finance Lease Liability Payments Due Year Three
FinanceLeaseLiabilityPaymentsDueYearThree
1631000
CY2020Q4 us-gaap Finance Lease Liability Payments Due Year Four
FinanceLeaseLiabilityPaymentsDueYearFour
579000
CY2020Q4 us-gaap Finance Lease Liability Payments Due
FinanceLeaseLiabilityPaymentsDue
11187000
CY2020Q4 us-gaap Finance Lease Liability Undiscounted Excess Amount
FinanceLeaseLiabilityUndiscountedExcessAmount
231000
CY2020Q4 us-gaap Finance Lease Liability
FinanceLeaseLiability
10956000
CY2021Q2 us-gaap Contract With Customer Liability Noncurrent
ContractWithCustomerLiabilityNoncurrent
22123000
CY2020Q4 us-gaap Contract With Customer Liability Noncurrent
ContractWithCustomerLiabilityNoncurrent
17434000
CY2021Q2 us-gaap Deferred Compensation Liability Classified Noncurrent
DeferredCompensationLiabilityClassifiedNoncurrent
27826000
CY2020Q4 us-gaap Deferred Compensation Liability Classified Noncurrent
DeferredCompensationLiabilityClassifiedNoncurrent
23858000
CY2021Q2 us-gaap Deferred Credits And Other Liabilities Noncurrent
DeferredCreditsAndOtherLiabilitiesNoncurrent
16983000
CY2020Q4 us-gaap Deferred Credits And Other Liabilities Noncurrent
DeferredCreditsAndOtherLiabilitiesNoncurrent
15986000
CY2021Q2 us-gaap Other Accrued Liabilities Noncurrent
OtherAccruedLiabilitiesNoncurrent
29469000
CY2020Q4 us-gaap Other Accrued Liabilities Noncurrent
OtherAccruedLiabilitiesNoncurrent
38907000
CY2021Q2 us-gaap Other Liabilities Noncurrent
OtherLiabilitiesNoncurrent
96401000
CY2020Q4 us-gaap Other Liabilities Noncurrent
OtherLiabilitiesNoncurrent
96185000
CY2020Q4 us-gaap Minority Interest
MinorityInterest
13060000
CY2019Q4 us-gaap Minority Interest
MinorityInterest
13186000
ttec Net Income Attributable To Noncontrolling Interest Excluding Mandatorily Redeemable Noncontrolling Interest
NetIncomeAttributableToNoncontrollingInterestExcludingMandatorilyRedeemableNoncontrollingInterest
6562000
ttec Net Income Attributable To Noncontrolling Interest Excluding Mandatorily Redeemable Noncontrolling Interest
NetIncomeAttributableToNoncontrollingInterestExcludingMandatorilyRedeemableNoncontrollingInterest
3880000
us-gaap Minority Interest Decrease From Distributions To Noncontrolling Interest Holders
MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders
4365000
us-gaap Minority Interest Decrease From Distributions To Noncontrolling Interest Holders
MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders
4850000
us-gaap Other Comprehensive Income Loss Net Of Tax Portion Attributable To Noncontrolling Interest
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToNoncontrollingInterest
140000
us-gaap Other Comprehensive Income Loss Net Of Tax Portion Attributable To Noncontrolling Interest
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToNoncontrollingInterest
-313000
CY2021Q2 us-gaap Minority Interest
MinorityInterest
15397000
CY2020Q2 us-gaap Minority Interest
MinorityInterest
11903000
us-gaap Reclassification From Aoci Current Period Tax
ReclassificationFromAociCurrentPeriodTax
-16000
us-gaap Reclassification From Aoci Current Period Tax
ReclassificationFromAociCurrentPeriodTax
-30000
CY2021Q2 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46840000
CY2020Q2 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46619000
us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46792000
us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46559000
CY2021Q2 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
569000
CY2020Q2 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
242000
us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
596000
us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
279000
CY2021Q2 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
569000
CY2020Q2 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
242000
us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
596000
us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
279000
CY2021Q2 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
47409000
CY2020Q2 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
46861000
us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
47388000
us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
46838000
CY2021Q2 us-gaap Share Based Compensation
ShareBasedCompensation
3300000
us-gaap Share Based Compensation
ShareBasedCompensation
7400000
CY2020Q2 us-gaap Share Based Compensation
ShareBasedCompensation
3100000
us-gaap Share Based Compensation
ShareBasedCompensation
6000000.0

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