$TTEC
TTEC Holdings, Inc.

2020 Q2 Form 10-Q Financial Statement

#000155837020009422 Filed on August 05, 2020

View on sec.gov

Income Statement

Concept 2020 Q2 2019 Q4 2019 Q2
Revenue $453.1M $461.3M $392.5M
YoY Change 15.43% 10.08% 12.18%
Cost Of Revenue $321.9M $331.8M $285.3M
YoY Change 12.83% 5.87% 4.01%
Gross Profit $131.2M $129.6M $107.2M
YoY Change 22.39% 22.5% 41.8%
Gross Profit Margin 28.96% 28.09% 27.31%
Selling, General & Admin $47.36M $53.89M $50.86M
YoY Change -6.89% 12.75% 15.08%
% of Gross Profit 36.1% 41.58% 47.45%
Research & Development
YoY Change
% of Gross Profit
Depreciation & Amortization $18.60M $18.60M $17.10M
YoY Change 8.77% 8.77% 1.79%
% of Gross Profit 14.18% 14.35% 15.95%
Operating Expenses $47.36M $53.89M $50.86M
YoY Change -6.89% -16.96% -16.75%
Operating Profit $48.96M $42.76M $22.87M
YoY Change 114.06% 4.56% 57.74%
Interest Expense $3.104M -$5.000M $4.208M
YoY Change -26.24% -20.63% -148.93%
% of Operating Profit 6.34% -11.69% 18.4%
Other Income/Expense, Net -$4.374M -$6.428M -$1.914M
YoY Change 128.53% 221.4% -146.68%
Pretax Income $44.59M $36.30M $20.96M
YoY Change 112.74% 11.35% 199.41%
Income Tax $11.04M $5.670M $7.345M
% Of Pretax Income 24.76% 15.62% 35.04%
Net Earnings $31.33M $28.26M $11.80M
YoY Change 165.51% 39.23% 114.51%
Net Earnings / Revenue 6.91% 6.13% 3.01%
Basic Earnings Per Share $0.67 $0.61 $0.25
Diluted Earnings Per Share $0.67 $0.60 $0.25
COMMON SHARES
Basic Shares Outstanding 46.62M 46.49M 46.32M
Diluted Shares Outstanding 46.86M 46.83M 46.68M

Balance Sheet

Concept 2020 Q2 2019 Q4 2019 Q2
SHORT-TERM ASSETS
Cash & Short-Term Investments $482.3M $82.60M $75.80M
YoY Change 536.28% 5.63% 6.31%
Cash & Equivalents $482.3M $82.41M $86.93M
Short-Term Investments $200.0K $300.0K
Other Short-Term Assets $87.90M $96.00M $75.00M
YoY Change 17.2% 8.47% -6.37%
Inventory
Prepaid Expenses
Receivables $353.3M $331.1M $323.8M
Other Receivables $35.30M $40.00M $37.90M
Total Short-Term Assets $958.9M $549.8M $512.5M
YoY Change 87.09% 4.43% 6.66%
LONG-TERM ASSETS
Property, Plant & Equipment $177.1M $176.6M $299.9M
YoY Change -40.95% 9.37% 92.0%
Goodwill $307.1M $301.7M
YoY Change 47.43%
Intangibles
YoY Change
Long-Term Investments
YoY Change
Other Assets $62.49M $68.97M $85.60M
YoY Change -27.0% 5.39% 40.33%
Total Long-Term Assets $808.1M $827.0M $666.8M
YoY Change 21.2% 56.62% 31.26%
TOTAL ASSETS
Total Short-Term Assets $958.9M $549.8M $512.5M
Total Long-Term Assets $808.1M $827.0M $666.8M
Total Assets $1.767B $1.377B $1.179B
YoY Change 49.83% 30.56% 19.3%
SHORT-TERM LIABILITIES
YoY Change
Accounts Payable $73.64M $64.44M $56.60M
YoY Change 30.11% 8.48% 25.5%
Accrued Expenses $37.89M $79.17M $203.4M
YoY Change -81.37% -20.35% 117.31%
Deferred Revenue $33.82M $39.45M
YoY Change
Short-Term Debt $0.00 $0.00 $0.00
YoY Change
Long-Term Debt Due $7.000M $7.500M $7.900M
YoY Change -11.39%
Total Short-Term Liabilities $344.8M $363.3M $322.9M
YoY Change 6.78% 54.33% 59.69%
LONG-TERM LIABILITIES
Long-Term Debt $706.4M $298.9M $238.8M
YoY Change 195.81% 5.99% -17.37%
Other Long-Term Liabilities $68.47M $79.64M $215.8M
YoY Change -68.27% -54.2% 39.95%
Total Long-Term Liabilities $920.2M $532.8M $454.6M
YoY Change 102.43% 16.88% 2.57%
TOTAL LIABILITIES
Total Short-Term Liabilities $344.8M $363.3M $322.9M
Total Long-Term Liabilities $920.2M $532.8M $454.6M
Total Liabilities $1.265B $896.1M $800.8M
YoY Change 57.97% 26.34% 20.48%
SHAREHOLDERS EQUITY
Retained Earnings $810.2M $773.2M
YoY Change
Common Stock
YoY Change
Preferred Stock
YoY Change
Treasury Stock (at cost) $602.1M $605.3M
YoY Change
Treasury Stock Shares $35.37M $35.56M
Shareholders Equity $436.0M $418.5M $378.6M
YoY Change
Total Liabilities & Shareholders Equity $1.767B $1.377B $1.179B
YoY Change 49.83% 30.56% 19.3%

Cashflow Statement

Concept 2020 Q2 2019 Q4 2019 Q2
OPERATING ACTIVITIES
Net Income $31.33M $28.26M $11.80M
YoY Change 165.51% 39.23% 114.51%
Depreciation, Depletion And Amortization $18.60M $18.60M $17.10M
YoY Change 8.77% 8.77% 1.79%
Cash From Operating Activities $43.10M $53.60M $41.30M
YoY Change 4.36% 2336.36% 10.72%
INVESTING ACTIVITIES
Capital Expenditures $15.10M -$16.40M $15.23M
YoY Change -0.83% 40.17% -262.0%
Acquisitions
YoY Change
Other Investing Activities $800.0K -$102.5M $300.0K
YoY Change 166.67% -120.0%
Cash From Investing Activities -$14.30M -$118.8M -$14.90M
YoY Change -4.03% 924.14% 36.7%
FINANCING ACTIVITIES
Cash Dividend Paid
YoY Change
Common Stock Issuance & Retirement, Net
YoY Change
Debt Paid & Issued, Net
YoY Change
Cash From Financing Activities -70.90M 72.20M -31.60M
YoY Change 124.37% -1246.03% 11.27%
NET CHANGE
Cash From Operating Activities 43.10M 53.60M 41.30M
Cash From Investing Activities -14.30M -118.8M -14.90M
Cash From Financing Activities -70.90M 72.20M -31.60M
Net Change In Cash -42.10M 7.000M -5.200M
YoY Change 709.62% -144.59% 160.0%
FREE CASH FLOW
Cash From Operating Activities $43.10M $53.60M $41.30M
Capital Expenditures $15.10M -$16.40M $15.23M
Free Cash Flow $28.00M $70.00M $26.07M
YoY Change 7.39% 403.6% -44.17%

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us-gaap Interest Expense
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us-gaap Nonoperating Income Expense
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CY2020Q2 us-gaap Income Loss From Continuing Operations Before Income Taxes Extraordinary Items Noncontrolling Interest
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44588000
CY2019Q2 us-gaap Income Loss From Continuing Operations Before Income Taxes Extraordinary Items Noncontrolling Interest
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20959000
us-gaap Income Loss From Continuing Operations Before Income Taxes Extraordinary Items Noncontrolling Interest
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79472000
us-gaap Income Loss From Continuing Operations Before Income Taxes Extraordinary Items Noncontrolling Interest
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48901000
CY2020Q2 us-gaap Net Income Loss Attributable To Noncontrolling Interest
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2224000
CY2019Q2 us-gaap Net Income Loss Attributable To Noncontrolling Interest
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CY2020Q2 us-gaap Income Tax Expense Benefit
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CY2019Q2 us-gaap Income Tax Expense Benefit
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us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
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us-gaap Income Tax Expense Benefit
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CY2020Q2 us-gaap Profit Loss
ProfitLoss
33549000
CY2019Q2 us-gaap Profit Loss
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13614000
us-gaap Net Income Loss Attributable To Noncontrolling Interest
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CY2020Q2 us-gaap Net Income Loss
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CY2019Q2 us-gaap Net Income Loss
NetIncomeLoss
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us-gaap Net Income Loss
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us-gaap Net Income Loss
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CY2020Q2 us-gaap Profit Loss
ProfitLoss
33549000
us-gaap Profit Loss
ProfitLoss
58234000
us-gaap Profit Loss
ProfitLoss
34090000
us-gaap Weighted Average Number Of Shares Outstanding Basic
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CY2020Q2 us-gaap Weighted Average Number Of Diluted Shares Outstanding
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CY2019Q2 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
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us-gaap Weighted Average Number Of Diluted Shares Outstanding
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46838000
us-gaap Profit Loss
ProfitLoss
58234000
us-gaap Profit Loss
ProfitLoss
34090000
CY2019Q2 us-gaap Profit Loss
ProfitLoss
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us-gaap Profit Loss
ProfitLoss
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us-gaap Profit Loss
ProfitLoss
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CY2020Q2 us-gaap Other Comprehensive Income Loss Foreign Currency Transaction And Translation Adjustment Net Of Tax
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CY2019Q2 us-gaap Other Comprehensive Income Loss Foreign Currency Transaction And Translation Adjustment Net Of Tax
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us-gaap Other Comprehensive Income Loss Foreign Currency Transaction And Translation Adjustment Net Of Tax
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us-gaap Other Comprehensive Income Loss Foreign Currency Transaction And Translation Adjustment Net Of Tax
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CY2020Q2 us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss After Reclassification Before Tax
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5101000
CY2019Q2 us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss After Reclassification Before Tax
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us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss After Reclassification Before Tax
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us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss After Reclassification Before Tax
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CY2020Q2 us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss After Reclassification Tax
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CY2019Q2 us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss After Reclassification Tax
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1630000
us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss After Reclassification Tax
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us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss After Reclassification Tax
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CY2020Q2 us-gaap Other Comprehensive Income Other Net Of Tax
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CY2019Q2 us-gaap Other Comprehensive Income Other Net Of Tax
OtherComprehensiveIncomeOtherNetOfTax
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us-gaap Other Comprehensive Income Other Net Of Tax
OtherComprehensiveIncomeOtherNetOfTax
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us-gaap Other Comprehensive Income Other Net Of Tax
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CY2020Q2 us-gaap Other Comprehensive Income Loss Net Of Tax
OtherComprehensiveIncomeLossNetOfTax
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CY2019Q2 us-gaap Other Comprehensive Income Loss Net Of Tax
OtherComprehensiveIncomeLossNetOfTax
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us-gaap Other Comprehensive Income Loss Net Of Tax
OtherComprehensiveIncomeLossNetOfTax
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us-gaap Other Comprehensive Income Loss Net Of Tax
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CY2020Q2 us-gaap Comprehensive Income Net Of Tax Including Portion Attributable To Noncontrolling Interest
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CY2019Q2 us-gaap Comprehensive Income Net Of Tax Including Portion Attributable To Noncontrolling Interest
ComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest
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us-gaap Comprehensive Income Net Of Tax Including Portion Attributable To Noncontrolling Interest
ComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest
35627000
us-gaap Comprehensive Income Net Of Tax Including Portion Attributable To Noncontrolling Interest
ComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest
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CY2020Q2 us-gaap Comprehensive Income Net Of Tax Attributable To Noncontrolling Interest
ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest
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CY2019Q2 us-gaap Comprehensive Income Net Of Tax Attributable To Noncontrolling Interest
ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest
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us-gaap Comprehensive Income Net Of Tax Attributable To Noncontrolling Interest
ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest
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us-gaap Comprehensive Income Net Of Tax Attributable To Noncontrolling Interest
ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest
3290000
CY2020Q2 us-gaap Comprehensive Income Net Of Tax
ComprehensiveIncomeNetOfTax
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CY2019Q2 us-gaap Comprehensive Income Net Of Tax
ComprehensiveIncomeNetOfTax
20990000
us-gaap Comprehensive Income Net Of Tax
ComprehensiveIncomeNetOfTax
32060000
us-gaap Comprehensive Income Net Of Tax
ComprehensiveIncomeNetOfTax
44710000
CY2020Q2 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
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CY2019Q2 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
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us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46559000
CY2020Q2 us-gaap Temporary Equity Carrying Amount Including Portion Attributable To Noncontrolling Interests
TemporaryEquityCarryingAmountIncludingPortionAttributableToNoncontrollingInterests
54026000
us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss After Reclassification And Tax
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us-gaap Stock Issued During Period Value Restricted Stock Award Net Of Forfeitures
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us-gaap Adjustments To Additional Paid In Capital Sharebased Compensation Requisite Service Period Recognition Value
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5976000
us-gaap Stockholders Equity Other
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CY2020Q2 us-gaap Stockholders Equity Including Portion Attributable To Noncontrolling Interest
StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest
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CY2020Q2 us-gaap Temporary Equity Carrying Amount Including Portion Attributable To Noncontrolling Interests
TemporaryEquityCarryingAmountIncludingPortionAttributableToNoncontrollingInterests
54026000
CY2018Q4 us-gaap Stockholders Equity Including Portion Attributable To Noncontrolling Interest
StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest
352849000
CY2019Q2 us-gaap Cumulative Effect Of New Accounting Principle In Period Of Adoption
CumulativeEffectOfNewAccountingPrincipleInPeriodOfAdoption
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ttec Profit Loss Excluding Temporary Equity Net Income
ProfitLossExcludingTemporaryEquityNetIncome
34090000
us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
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CY2020Q2 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.67
CY2019Q2 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.25
us-gaap Earnings Per Share Basic
EarningsPerShareBasic
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us-gaap Earnings Per Share Basic
EarningsPerShareBasic
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CY2020Q2 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.67
CY2019Q2 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.25
us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
1.13
us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.66
CY2020Q1 us-gaap Stockholders Equity Including Portion Attributable To Noncontrolling Interest
StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest
401406000
CY2020Q1 us-gaap Temporary Equity Carrying Amount Including Portion Attributable To Noncontrolling Interests
TemporaryEquityCarryingAmountIncludingPortionAttributableToNoncontrollingInterests
53367000
CY2020Q2 ttec Profit Loss Excluding Temporary Equity Net Income
ProfitLossExcludingTemporaryEquityNetIncome
32989000
CY2020Q2 us-gaap Temporary Equity Net Income
TemporaryEquityNetIncome
560000
CY2020Q2 us-gaap Common Stock Dividends Per Share Declared
CommonStockDividendsPerShareDeclared
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CY2020Q2 us-gaap Noncontrolling Interest Increase From Business Combination
NoncontrollingInterestIncreaseFromBusinessCombination
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CY2020Q2 us-gaap Minority Interest Decrease From Distributions To Noncontrolling Interest Holders
MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders
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CY2020Q2 us-gaap Other Comprehensive Income Loss Foreign Currency Transaction And Translation Adjustment Net Of Tax
OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax
10980000
CY2020Q2 us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss After Reclassification And Tax
OtherComprehensiveIncomeLossCashFlowHedgeGainLossAfterReclassificationAndTax
3784000
CY2020Q2 us-gaap Stock Issued During Period Value Restricted Stock Award Net Of Forfeitures
StockIssuedDuringPeriodValueRestrictedStockAwardNetOfForfeitures
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CY2020Q2 us-gaap Adjustments To Additional Paid In Capital Sharebased Compensation Requisite Service Period Recognition Value
AdjustmentsToAdditionalPaidInCapitalSharebasedCompensationRequisiteServicePeriodRecognitionValue
3057000
CY2020Q2 us-gaap Stockholders Equity Other
StockholdersEquityOther
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CY2020Q2 us-gaap Stockholders Equity Including Portion Attributable To Noncontrolling Interest
StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest
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CY2019Q1 us-gaap Stockholders Equity Including Portion Attributable To Noncontrolling Interest
StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest
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CY2019Q1 us-gaap Temporary Equity Carrying Amount Including Portion Attributable To Noncontrolling Interests
TemporaryEquityCarryingAmountIncludingPortionAttributableToNoncontrollingInterests
0
CY2019Q2 ttec Profit Loss Excluding Temporary Equity Net Income
ProfitLossExcludingTemporaryEquityNetIncome
13614000
CY2019Q2 us-gaap Temporary Equity Net Income
TemporaryEquityNetIncome
0
CY2019Q2 us-gaap Common Stock Dividends Per Share Declared
CommonStockDividendsPerShareDeclared
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CY2019Q2 ttec Capital Contribution From Noncontrolling Interest
CapitalContributionFromNoncontrollingInterest
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CY2019Q2 us-gaap Minority Interest Decrease From Distributions To Noncontrolling Interest Holders
MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders
1350000
CY2019Q2 ttec Temporary Equity Distributions
TemporaryEquityDistributions
0
CY2019Q2 us-gaap Other Comprehensive Income Loss Foreign Currency Transaction And Translation Adjustment Net Of Tax
OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax
4749000
CY2019Q2 us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss After Reclassification And Tax
OtherComprehensiveIncomeLossCashFlowHedgeGainLossAfterReclassificationAndTax
4452000
CY2019Q2 us-gaap Stock Issued During Period Value Restricted Stock Award Net Of Forfeitures
StockIssuedDuringPeriodValueRestrictedStockAwardNetOfForfeitures
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CY2019Q2 us-gaap Adjustments To Additional Paid In Capital Sharebased Compensation Requisite Service Period Recognition Value
AdjustmentsToAdditionalPaidInCapitalSharebasedCompensationRequisiteServicePeriodRecognitionValue
3366000
CY2019Q2 us-gaap Stockholders Equity Other
StockholdersEquityOther
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CY2019Q2 us-gaap Stockholders Equity Including Portion Attributable To Noncontrolling Interest
StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest
390649000
CY2019Q2 us-gaap Temporary Equity Carrying Amount Including Portion Attributable To Noncontrolling Interests
TemporaryEquityCarryingAmountIncludingPortionAttributableToNoncontrollingInterests
0
CY2019Q4 us-gaap Stockholders Equity Including Portion Attributable To Noncontrolling Interest
StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest
431730000
CY2019Q4 us-gaap Temporary Equity Carrying Amount Including Portion Attributable To Noncontrolling Interests
TemporaryEquityCarryingAmountIncludingPortionAttributableToNoncontrollingInterests
48923000
ttec Profit Loss Excluding Temporary Equity Net Income
ProfitLossExcludingTemporaryEquityNetIncome
56739000
us-gaap Temporary Equity Net Income
TemporaryEquityNetIncome
1495000
us-gaap Common Stock Dividends Per Share Declared
CommonStockDividendsPerShareDeclared
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us-gaap Dividends Common Stock
DividendsCommonStock
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us-gaap Noncontrolling Interest Increase From Business Combination
NoncontrollingInterestIncreaseFromBusinessCombination
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us-gaap Minority Interest Decrease From Distributions To Noncontrolling Interest Holders
MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders
4850000
ttec Temporary Equity Distributions
TemporaryEquityDistributions
241000
us-gaap Other Comprehensive Income Loss Foreign Currency Transaction And Translation Adjustment Net Of Tax
OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax
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ttec Capital Contribution Of Cash Flow From Noncontrolling Interest
CapitalContributionOfCashFlowFromNoncontrollingInterest
3362000
us-gaap Payments Related To Tax Withholding For Share Based Compensation
PaymentsRelatedToTaxWithholdingForShareBasedCompensation
3218000
us-gaap Depreciation And Amortization
DepreciationAndAmortization
37532000
us-gaap Depreciation And Amortization
DepreciationAndAmortization
33793000
us-gaap Common Stock Dividends Per Share Declared
CommonStockDividendsPerShareDeclared
0.30
us-gaap Dividends Common Stock
DividendsCommonStock
13864000
ttec Capital Contribution From Noncontrolling Interest
CapitalContributionFromNoncontrollingInterest
-3362000
us-gaap Minority Interest Decrease From Distributions To Noncontrolling Interest Holders
MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders
2250000
us-gaap Other Comprehensive Income Loss Foreign Currency Transaction And Translation Adjustment Net Of Tax
OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax
6380000
us-gaap Payments Related To Tax Withholding For Share Based Compensation
PaymentsRelatedToTaxWithholdingForShareBasedCompensation
3223000
ttec Amortization Of Contract Acquisition Costs
AmortizationOfContractAcquisitionCosts
205000
ttec Amortization Of Contract Acquisition Costs
AmortizationOfContractAcquisitionCosts
488000
us-gaap Amortization Of Financing Costs
AmortizationOfFinancingCosts
366000
us-gaap Amortization Of Financing Costs
AmortizationOfFinancingCosts
735000
ttec Contingent Consideration Imputed Interest Expense And Fair Value Adjustments
ContingentConsiderationImputedInterestExpenseAndFairValueAdjustments
1941000
ttec Contingent Consideration Imputed Interest Expense And Fair Value Adjustments
ContingentConsiderationImputedInterestExpenseAndFairValueAdjustments
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us-gaap Provision For Doubtful Accounts
ProvisionForDoubtfulAccounts
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us-gaap Payments Of Debt Issuance Costs
PaymentsOfDebtIssuanceCosts
35000
us-gaap Payments Of Debt Issuance Costs
PaymentsOfDebtIssuanceCosts
1819000
us-gaap Net Cash Provided By Used In Financing Activities
NetCashProvidedByUsedInFinancingActivities
332771000
us-gaap Gain Loss On Disposition Of Assets
GainLossOnDispositionOfAssets
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us-gaap Gain Loss On Disposition Of Assets
GainLossOnDispositionOfAssets
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us-gaap Gain Loss On Sale Of Business
GainLossOnSaleOfBusiness
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us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss After Reclassification And Tax
OtherComprehensiveIncomeLossCashFlowHedgeGainLossAfterReclassificationAndTax
7513000
us-gaap Asset Impairment Charges
AssetImpairmentCharges
696000
us-gaap Asset Impairment Charges
AssetImpairmentCharges
3569000
us-gaap Deferred Income Tax Expense Benefit
DeferredIncomeTaxExpenseBenefit
3289000
us-gaap Deferred Income Tax Expense Benefit
DeferredIncomeTaxExpenseBenefit
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us-gaap Excess Tax Benefit From Share Based Compensation Operating Activities
ExcessTaxBenefitFromShareBasedCompensationOperatingActivities
403000
us-gaap Excess Tax Benefit From Share Based Compensation Operating Activities
ExcessTaxBenefitFromShareBasedCompensationOperatingActivities
557000
us-gaap Share Based Compensation
ShareBasedCompensation
5976000
us-gaap Net Cash Provided By Used In Financing Activities
NetCashProvidedByUsedInFinancingActivities
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us-gaap Effect Of Exchange Rate On Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
EffectOfExchangeRateOnCashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
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us-gaap Stock Issued During Period Value Restricted Stock Award Net Of Forfeitures
StockIssuedDuringPeriodValueRestrictedStockAwardNetOfForfeitures
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us-gaap Share Based Compensation
ShareBasedCompensation
6534000
us-gaap Derivative Gain Loss On Derivative Net
DerivativeGainLossOnDerivativeNet
-114000
us-gaap Derivative Gain Loss On Derivative Net
DerivativeGainLossOnDerivativeNet
232000
us-gaap Increase Decrease In Accounts Receivable
IncreaseDecreaseInAccountsReceivable
26007000
us-gaap Increase Decrease In Accounts Receivable
IncreaseDecreaseInAccountsReceivable
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us-gaap Increase Decrease In Prepaid Deferred Expense And Other Assets
IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets
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ttec Payments Of Contingent Consideration
PaymentsOfContingentConsideration
5902000
us-gaap Payments Of Dividends Common Stock
PaymentsOfDividendsCommonStock
15843000
us-gaap Payments Of Dividends Common Stock
PaymentsOfDividendsCommonStock
13864000
us-gaap Effect Of Exchange Rate On Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
EffectOfExchangeRateOnCashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
239000
us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect
397084000
us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect
8692000
CY2019Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
105591000
CY2018Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
78237000
us-gaap Payments To Minority Shareholders
PaymentsToMinorityShareholders
5091000
us-gaap Adjustments To Additional Paid In Capital Sharebased Compensation Requisite Service Period Recognition Value
AdjustmentsToAdditionalPaidInCapitalSharebasedCompensationRequisiteServicePeriodRecognitionValue
6534000
us-gaap Stockholders Equity Other
StockholdersEquityOther
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CY2019Q2 us-gaap Stockholders Equity Including Portion Attributable To Noncontrolling Interest
StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest
390649000
us-gaap Payments To Minority Shareholders
PaymentsToMinorityShareholders
2250000
us-gaap Increase Decrease In Prepaid Deferred Expense And Other Assets
IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets
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us-gaap Increase Decrease In Accounts Payable And Accrued Liabilities
IncreaseDecreaseInAccountsPayableAndAccruedLiabilities
35572000
us-gaap Increase Decrease In Accounts Payable And Accrued Liabilities
IncreaseDecreaseInAccountsPayableAndAccruedLiabilities
62770000
ttec Increase Decrease In Deferred Revenue And Other Liabilities
IncreaseDecreaseInDeferredRevenueAndOtherLiabilities
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ttec Increase Decrease In Deferred Revenue And Other Liabilities
IncreaseDecreaseInDeferredRevenueAndOtherLiabilities
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us-gaap Net Cash Provided By Used In Operating Activities
NetCashProvidedByUsedInOperatingActivities
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us-gaap Net Cash Provided By Used In Operating Activities
NetCashProvidedByUsedInOperatingActivities
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us-gaap Proceeds From Sale Of Productive Assets
ProceedsFromSaleOfProductiveAssets
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us-gaap Proceeds From Sale Of Productive Assets
ProceedsFromSaleOfProductiveAssets
327000
us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
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us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
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us-gaap Cash Acquired From Acquisition
CashAcquiredFromAcquisition
3123
us-gaap Cash Acquired From Acquisition
CashAcquiredFromAcquisition
0
us-gaap Payments To Acquire Businesses Net Of Cash Acquired
PaymentsToAcquireBusinessesNetOfCashAcquired
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us-gaap Net Cash Provided By Used In Investing Activities
NetCashProvidedByUsedInInvestingActivities
-36320000
us-gaap Net Cash Provided By Used In Investing Activities
NetCashProvidedByUsedInInvestingActivities
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us-gaap Proceeds From Long Term Lines Of Credit
ProceedsFromLongTermLinesOfCredit
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us-gaap Proceeds From Long Term Lines Of Credit
ProceedsFromLongTermLinesOfCredit
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us-gaap Repayments Of Long Term Lines Of Credit
RepaymentsOfLongTermLinesOfCredit
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us-gaap Repayments Of Long Term Lines Of Credit
RepaymentsOfLongTermLinesOfCredit
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us-gaap Repayments Of Other Debt
RepaymentsOfOtherDebt
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us-gaap Repayments Of Other Debt
RepaymentsOfOtherDebt
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ttec Payments Of Contingent Consideration
PaymentsOfContingentConsideration
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us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
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us-gaap Net Income Loss
NetIncomeLoss
52900000
us-gaap Business Acquisitions Pro Forma Revenue
BusinessAcquisitionsProFormaRevenue
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us-gaap Business Acquisitions Pro Forma Income Loss From Continuing Operations Before Changes In Accounting And Extraordinary Items Net Of Tax
BusinessAcquisitionsProFormaIncomeLossFromContinuingOperationsBeforeChangesInAccountingAndExtraordinaryItemsNetOfTax
53100000
us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
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us-gaap Net Income Loss
NetIncomeLoss
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CY2020Q2 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
502675000
CY2019Q2 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
86929000
us-gaap Interest Paid Net
InterestPaidNet
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us-gaap Interest Paid Net
InterestPaidNet
6844000
us-gaap Income Taxes Paid
IncomeTaxesPaid
10605000
us-gaap Income Taxes Paid
IncomeTaxesPaid
19445000
ttec Acquisition Of Long Lived Assets Through Finance Leases
AcquisitionOfLongLivedAssetsThroughFinanceLeases
1599000
ttec Acquisition Of Long Lived Assets Through Finance Leases
AcquisitionOfLongLivedAssetsThroughFinanceLeases
1318000
ttec Increase Decrease In Capital Expenditures Incurred But Not Yet Paid
IncreaseDecreaseInCapitalExpendituresIncurredButNotYetPaid
-2169000
ttec Increase Decrease In Capital Expenditures Incurred But Not Yet Paid
IncreaseDecreaseInCapitalExpendituresIncurredButNotYetPaid
221000
us-gaap Nature Of Operations
NatureOfOperations
<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Summary of Business</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;">TTEC Holdings, Inc. (“TTEC”, “the Company”)<span style="background-color:#ffffff;"> </span>is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience outcomes for many of the world’s most iconic and disruptive brands.<span style="background-color:#ffffff;"> Since its inception in 1982, the Company has been helping clients deliver frictionless customer experiences, strengthen their customer relationships, brand recognition and loyalty through personalized interactions, significantly improve their Net Promoter Score (“NPS”), and lower their total cost to serve by enabling and delivering simplified, consistent and seamless customer experience across channels and phases of the customer lifecycle.</span> TTEC’s 51,700 employees serve clients in the automotive, communication, financial services, government, healthcare, logistics, media and entertainment, retail, technology, transportation and travel industries via operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Costa Rica, Germany, Greece, Hong Kong, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom. </p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;">The Company reports its financial information based on the following two segments:  TTEC Digital and TTEC Engage.</p><table style="border-collapse:collapse;font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;margin-bottom:6pt;margin-top:0pt;table-layout:fixed;text-align:justify;width:100%;border:0pt;"><tr><td style="width:18pt;"/><td style="font-family:'Times New Roman';font-size:10pt;vertical-align:text-top;white-space:nowrap;width:18pt;padding:0pt;">●</td><td style="padding:0pt;"><span style="color:#000000;font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:normal;line-height:1.19;text-align:justify;">TTEC Digital designs, builds and delivers tech-enabled, insight-based and outcome-driven customer experience solutions through our professional services and suite of technology offerings. These solutions are critical to enabling and accelerating digital transformation for our clients. </span></td></tr></table><table style="border-collapse:collapse;font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;margin-bottom:0pt;margin-top:0pt;table-layout:fixed;text-align:justify;width:100%;border:0pt;"><tr><td style="width:18pt;"/><td style="font-family:'Times New Roman';font-size:10pt;vertical-align:text-top;white-space:nowrap;width:18pt;padding:0pt;">●</td><td style="padding:0pt;"><span style="color:#000000;font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:normal;line-height:1.19;text-align:justify;">TTEC Engage provides the essential technologies, human resources, infrastructure and processes to operate customer care, acquisition, and fraud detection and prevention services. </span></td></tr></table><div style="margin-top:6pt;"/><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;">TTEC Digital and TTEC Engage come together under our unified offering, Humanify<sup style="font-size:7.5pt;line-height:100%;top:0pt;vertical-align:top;">TM</sup> Customer Experience as a Service (“CXaas”), which drives measurable customer results for clients through the delivery of personalized, omnichannel experiences. Our Humanify<sup style="font-size:7.5pt;line-height:100%;top:0pt;vertical-align:top;">TM</sup> cloud platform provides a fully integrated ecosystem of Customer Experience (“CX”) offerings, including omnichannel, messaging, AI, ML, RPA, analytics, cybersecurity, customer relationship management (“CRM”), knowledge management and journey orchestration.</p>
CY2020Q2 dei Entity Number Of Employees
EntityNumberOfEmployees
51700
us-gaap Use Of Estimates
UseOfEstimates
<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Use of Estimates</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;">The preparation of the Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an ongoing basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, self-insurance reserves, litigation reserves, restructuring reserves, allowance for credit losses, contingent consideration, redeemable noncontrolling interest, and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions.</p>
CY2019Q2 us-gaap Business Acquisitions Pro Forma Revenue
BusinessAcquisitionsProFormaRevenue
830700000
CY2020Q2 us-gaap Cash And Cash Equivalents At Carrying Value
CashAndCashEquivalentsAtCarryingValue
482255000
CY2019Q4 us-gaap Cash And Cash Equivalents At Carrying Value
CashAndCashEquivalentsAtCarryingValue
82407000
CY2020Q2 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
502675000
CY2019Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
105591000
us-gaap Concentration Risk Credit Risk
ConcentrationRiskCreditRisk
<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Concentration of Credit Risk</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.19;text-align:justify;margin:0pt 0pt 6pt 0pt;">The Company is exposed to credit risk in the normal course of business, primarily related to accounts receivable and derivative instruments. Historically, the losses related to credit risk have been immaterial. The Company regularly monitors its credit risk to mitigate the possibility of current and future exposures resulting in a loss. The Company evaluates the creditworthiness of its clients prior to entering into an agreement to provide services and as necessary through the life of the client relationship. The Company does not believe it is exposed to more than a nominal amount of credit risk in its derivative hedging activities, as the Company diversifies its activities across nine investment-grade financial institutions.</p>
CY2020Q2 us-gaap Business Combination Contingent Consideration Liability Current
BusinessCombinationContingentConsiderationLiabilityCurrent
6100000
CY2020Q2 us-gaap Business Combination Contingent Consideration Liability
BusinessCombinationContingentConsiderationLiability
1800000
us-gaap Business Combination Pro Forma Information Revenue Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationRevenueOfAcquireeSinceAcquisitionDateActual
52200000
us-gaap Business Combination Pro Forma Information Earnings Or Loss Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationEarningsOrLossOfAcquireeSinceAcquisitionDateActual
3700000
ttec Business Combination Pro Forma Information Amortization Expense Of Acquirees Since Acquisition
BusinessCombinationProFormaInformationAmortizationExpenseOfAcquireesSinceAcquisition
3200000
us-gaap Allowance For Doubtful Accounts Receivable Write Offs
AllowanceForDoubtfulAccountsReceivableWriteOffs
285000
us-gaap Allowance For Doubtful Accounts Receivable Write Offs
AllowanceForDoubtfulAccountsReceivableWriteOffs
97000
CY2020Q2 ttec Effect Of Foreign Currency Allowance For Doubtful Accounts
EffectOfForeignCurrencyAllowanceForDoubtfulAccounts
55000
CY2019Q2 ttec Effect Of Foreign Currency Allowance For Doubtful Accounts
EffectOfForeignCurrencyAllowanceForDoubtfulAccounts
-2000
ttec Effect Of Foreign Currency Allowance For Doubtful Accounts
EffectOfForeignCurrencyAllowanceForDoubtfulAccounts
21000
CY2020Q2 us-gaap Allowance For Doubtful Accounts Receivable
AllowanceForDoubtfulAccountsReceivable
5795000
CY2019Q2 us-gaap Allowance For Doubtful Accounts Receivable
AllowanceForDoubtfulAccountsReceivable
5495000
CY2020Q2 us-gaap Allowance For Doubtful Accounts Receivable
AllowanceForDoubtfulAccountsReceivable
5795000
CY2019Q2 us-gaap Allowance For Doubtful Accounts Receivable
AllowanceForDoubtfulAccountsReceivable
5495000
CY2020Q1 us-gaap Receivables Net Current
ReceivablesNetCurrent
40000000.0
CY2020Q1 us-gaap Receivables From Customers
ReceivablesFromCustomers
20400000
CY2019Q4 us-gaap Goodwill
Goodwill
301694000
us-gaap Goodwill Other Increase Decrease
GoodwillOtherIncreaseDecrease
8779000
us-gaap Goodwill Foreign Currency Translation Gain Loss
GoodwillForeignCurrencyTranslationGainLoss
-3334000
CY2020Q2 us-gaap Goodwill
Goodwill
307139000
CY2020Q1 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
-3621000
CY2019Q1 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
-5217000
CY2019Q4 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
4182000
CY2018Q4 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
-8278000
CY2020Q2 us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss Before Reclassification After Tax
OtherComprehensiveIncomeLossCashFlowHedgeGainLossBeforeReclassificationAfterTax
3726000
CY2019Q2 us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss Before Reclassification After Tax
OtherComprehensiveIncomeLossCashFlowHedgeGainLossBeforeReclassificationAfterTax
5190000
us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss Before Reclassification After Tax
OtherComprehensiveIncomeLossCashFlowHedgeGainLossBeforeReclassificationAfterTax
-4187000
us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss Before Reclassification After Tax
OtherComprehensiveIncomeLossCashFlowHedgeGainLossBeforeReclassificationAfterTax
10096000
CY2020Q2 ttec Cash Flow Hedge Gain Loss Reclassified To Earnings Net Of Tax
CashFlowHedgeGainLossReclassifiedToEarningsNetOfTax
-58000
CY2019Q2 ttec Cash Flow Hedge Gain Loss Reclassified To Earnings Net Of Tax
CashFlowHedgeGainLossReclassifiedToEarningsNetOfTax
738000
ttec Cash Flow Hedge Gain Loss Reclassified To Earnings Net Of Tax
CashFlowHedgeGainLossReclassifiedToEarningsNetOfTax
-168000
ttec Cash Flow Hedge Gain Loss Reclassified To Earnings Net Of Tax
CashFlowHedgeGainLossReclassifiedToEarningsNetOfTax
2583000
CY2020Q2 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
163000
CY2019Q2 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
-765000
CY2020Q2 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
163000
CY2019Q2 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
-765000
CY2020Q2 us-gaap Derivative Notional Amount
DerivativeNotionalAmount
7400000
CY2019Q4 us-gaap Derivative Notional Amount
DerivativeNotionalAmount
64500000
CY2020Q2 us-gaap Long Term Line Of Credit
LongTermLineOfCredit
700000000.0
CY2019Q4 us-gaap Long Term Line Of Credit
LongTermLineOfCredit
290000000.0
us-gaap Line Of Credit Facility Interest Rate During Period
LineOfCreditFacilityInterestRateDuringPeriod
0.016
CY2019Q4 us-gaap Business Combination Contingent Consideration Liability
BusinessCombinationContingentConsiderationLiability
6134000
ttec Purchase Price Payable Acquired During Period
PurchasePricePayableAcquiredDuringPeriod
0
ttec Purchase Price Payable Payments During Period
PurchasePricePayablePaymentsDuringPeriod
0
ttec Contingent Consideration Payable Imputed Interest Expense And Other Adjustments
ContingentConsiderationPayableImputedInterestExpenseAndOtherAdjustments
-4349000
CY2020Q2 us-gaap Business Combination Contingent Consideration Liability
BusinessCombinationContingentConsiderationLiability
1785000
CY2020Q1 us-gaap Deferred Tax Assets Gross
DeferredTaxAssetsGross
10500000
CY2020Q1 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
17000000.0
CY2020Q1 us-gaap Deferred Tax Assets Liabilities Net
DeferredTaxAssetsLiabilitiesNet
500000
CY2020Q2 us-gaap Deferred Tax Liabilities
DeferredTaxLiabilities
10000000.0
CY2020Q2 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.248
us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.267
CY2019Q2 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.350
us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.303
CY2019Q2 us-gaap Valuation Allowance Deferred Tax Asset Change In Amount
ValuationAllowanceDeferredTaxAssetChangeInAmount
2300000
us-gaap Valuation Allowance Deferred Tax Asset Change In Amount
ValuationAllowanceDeferredTaxAssetChangeInAmount
300000
ttec Income Tax Holiday Aggregate Dollar Amount Net
IncomeTaxHolidayAggregateDollarAmountNet
4000000.0
ttec Income Tax Holiday Income Tax Expense Benefits Per Share
IncomeTaxHolidayIncomeTaxExpenseBenefitsPerShare
0.02
ttec Income Tax Holiday Income Tax Expense Benefits Per Share
IncomeTaxHolidayIncomeTaxExpenseBenefitsPerShare
0.09
us-gaap Income Tax Holiday Description
IncomeTaxHolidayDescription
The Company has been granted “Tax Holidays” as an incentive to attract foreign investment by the government of the Philippines. Generally, a Tax Holiday is an agreement between the Company and a foreign government under which the Company receives certain tax benefits in that country, such as exemption from taxation on profits derived from export-related activities. In the Philippines, the Company has been granted multiple agreements with an initial period of four years and additional periods for varying years, expiring at various times between 2019 and 2022.
us-gaap Income Tax Holiday Termination Date
IncomeTaxHolidayTerminationDate
2019 and 2022
CY2020Q2 ttec Income Tax Holiday Aggregate Dollar Amount Net
IncomeTaxHolidayAggregateDollarAmountNet
-300000
CY2019Q2 ttec Income Tax Holiday Aggregate Dollar Amount Net
IncomeTaxHolidayAggregateDollarAmountNet
1900000
CY2020Q2 ttec Income Tax Holiday Income Tax Expense Benefits Per Share
IncomeTaxHolidayIncomeTaxExpenseBenefitsPerShare
-0.01
CY2019Q2 ttec Income Tax Holiday Income Tax Expense Benefits Per Share
IncomeTaxHolidayIncomeTaxExpenseBenefitsPerShare
0.04
ttec Income Tax Holiday Aggregate Dollar Amount Net
IncomeTaxHolidayAggregateDollarAmountNet
1200000
CY2020Q2 us-gaap Severance Costs1
SeveranceCosts1
117000
CY2019Q2 us-gaap Severance Costs1
SeveranceCosts1
308000
us-gaap Severance Costs1
SeveranceCosts1
560000
us-gaap Severance Costs1
SeveranceCosts1
770000
CY2020Q2 us-gaap Business Exit Costs1
BusinessExitCosts1
676000
CY2019Q2 us-gaap Business Exit Costs1
BusinessExitCosts1
120000
us-gaap Business Exit Costs1
BusinessExitCosts1
771000
us-gaap Business Exit Costs1
BusinessExitCosts1
619000
CY2019Q4 us-gaap Restructuring Reserve
RestructuringReserve
325000
ttec Restructuring Charges Before Adjustments
RestructuringChargesBeforeAdjustments
1331000
us-gaap Payments For Restructuring
PaymentsForRestructuring
1526000
us-gaap Restructuring Reserve Translation Adjustment
RestructuringReserveTranslationAdjustment
-19000
CY2020Q2 us-gaap Restructuring Reserve
RestructuringReserve
111000
us-gaap Line Of Credit Facility Initiation Date1
LineOfCreditFacilityInitiationDate1
2013-06-03
us-gaap Line Of Credit Facility Expiration Date1
LineOfCreditFacilityExpirationDate1
2024-02-14
CY2020Q2 ttec Line Of Credit Initial Borrowing Capacity
LineOfCreditInitialBorrowingCapacity
900000000.0
CY2020Q2 us-gaap Line Of Credit Facility Maximum Borrowing Capacity
LineOfCreditFacilityMaximumBorrowingCapacity
1200000000
CY2020Q2 us-gaap Receivables Held For Sale Amount
ReceivablesHeldForSaleAmount
75000000
CY2020Q2 ttec Percentage Of Average Book Value Of Accounts Receivable Permitted To Be Factored
PercentageOfAverageBookValueOfAccountsReceivablePermittedToBeFactored
25
us-gaap Line Of Credit Facility Collateral
LineOfCreditFacilityCollateral
Letter of credit fees are one eighth of 1% of the stated amount of the letter of credit on the date of issuance, renewal or amendment, plus an annual fee equal to the borrowing margin for Eurodollar loans.
us-gaap Line Of Credit Facility Average Outstanding Amount
LineOfCreditFacilityAverageOutstandingAmount
548800000
CY2019Q2 us-gaap Line Of Credit Facility Average Outstanding Amount
LineOfCreditFacilityAverageOutstandingAmount
324000000.0
CY2020Q1 us-gaap Line Of Credit Facility Remaining Borrowing Capacity
LineOfCreditFacilityRemainingBorrowingCapacity
195000000
CY2020Q1 ttec Line Of Credit Facility Letters Of Credit Issued
LineOfCreditFacilityLettersOfCreditIssued
2600000
CY2020Q1 ttec Letters Of Credit Issued Outside Line Of Credit Facility
LettersOfCreditIssuedOutsideLineOfCreditFacility
400000
CY2020Q2 us-gaap Lease Cost
LeaseCost
14538000
CY2019Q2 us-gaap Lease Cost
LeaseCost
16707000
us-gaap Lease Cost
LeaseCost
29651000
us-gaap Lease Cost
LeaseCost
31032000
CY2020Q2 us-gaap Finance Lease Interest Payment On Liability
FinanceLeaseInterestPaymentOnLiability
17000
CY2019Q2 us-gaap Finance Lease Interest Payment On Liability
FinanceLeaseInterestPaymentOnLiability
32000
CY2020Q2 us-gaap Finance Lease Principal Payments
FinanceLeasePrincipalPayments
1735000
CY2019Q2 us-gaap Finance Lease Principal Payments
FinanceLeasePrincipalPayments
2202000
CY2020Q2 us-gaap Right Of Use Asset Obtained In Exchange For Operating Lease Liability
RightOfUseAssetObtainedInExchangeForOperatingLeaseLiability
247000
CY2019Q2 us-gaap Right Of Use Asset Obtained In Exchange For Operating Lease Liability
RightOfUseAssetObtainedInExchangeForOperatingLeaseLiability
5368000
CY2020Q2 ttec Operating Lease Modifications And Reassessments
OperatingLeaseModificationsAndReassessments
6221000
CY2019Q2 ttec Operating Lease Modifications And Reassessments
OperatingLeaseModificationsAndReassessments
10202000
CY2020Q2 us-gaap Right Of Use Asset Obtained In Exchange For Finance Lease Liability
RightOfUseAssetObtainedInExchangeForFinanceLeaseLiability
320000
CY2019Q2 us-gaap Right Of Use Asset Obtained In Exchange For Finance Lease Liability
RightOfUseAssetObtainedInExchangeForFinanceLeaseLiability
1657000
us-gaap Finance Lease Interest Payment On Liability
FinanceLeaseInterestPaymentOnLiability
36000
us-gaap Finance Lease Interest Payment On Liability
FinanceLeaseInterestPaymentOnLiability
40000
us-gaap Finance Lease Principal Payments
FinanceLeasePrincipalPayments
3867000
us-gaap Finance Lease Principal Payments
FinanceLeasePrincipalPayments
5985000
us-gaap Right Of Use Asset Obtained In Exchange For Operating Lease Liability
RightOfUseAssetObtainedInExchangeForOperatingLeaseLiability
6795000
us-gaap Right Of Use Asset Obtained In Exchange For Operating Lease Liability
RightOfUseAssetObtainedInExchangeForOperatingLeaseLiability
7057000
ttec Operating Lease Modifications And Reassessments
OperatingLeaseModificationsAndReassessments
6221000
ttec Operating Lease Modifications And Reassessments
OperatingLeaseModificationsAndReassessments
23201000
us-gaap Right Of Use Asset Obtained In Exchange For Finance Lease Liability
RightOfUseAssetObtainedInExchangeForFinanceLeaseLiability
828000
us-gaap Right Of Use Asset Obtained In Exchange For Finance Lease Liability
RightOfUseAssetObtainedInExchangeForFinanceLeaseLiability
4247000
CY2020Q2 us-gaap Finance Lease Weighted Average Discount Rate Percent
FinanceLeaseWeightedAverageDiscountRatePercent
0.0160
CY2019Q4 us-gaap Finance Lease Weighted Average Discount Rate Percent
FinanceLeaseWeightedAverageDiscountRatePercent
0.0143
CY2020Q2 us-gaap Operating Lease Weighted Average Discount Rate Percent
OperatingLeaseWeightedAverageDiscountRatePercent
0.0690
CY2019Q4 us-gaap Operating Lease Weighted Average Discount Rate Percent
OperatingLeaseWeightedAverageDiscountRatePercent
0.0722
CY2020Q2 us-gaap Operating Lease Right Of Use Asset
OperatingLeaseRightOfUseAsset
142701000
CY2019Q4 us-gaap Operating Lease Right Of Use Asset
OperatingLeaseRightOfUseAsset
150808000
CY2020Q2 us-gaap Finance Lease Right Of Use Asset
FinanceLeaseRightOfUseAsset
14989000
CY2019Q4 us-gaap Finance Lease Right Of Use Asset
FinanceLeaseRightOfUseAsset
18016000
CY2020Q2 ttec Lease Right To Use Asset
LeaseRightToUseAsset
157690000
CY2019Q4 ttec Lease Right To Use Asset
LeaseRightToUseAsset
168824000
CY2020Q2 us-gaap Operating Lease Liability Current
OperatingLeaseLiabilityCurrent
45121000
CY2019Q4 us-gaap Operating Lease Liability Current
OperatingLeaseLiabilityCurrent
45218000
CY2020Q2 us-gaap Finance Lease Liability Current
FinanceLeaseLiabilityCurrent
6987000
CY2019Q4 us-gaap Finance Lease Liability Current
FinanceLeaseLiabilityCurrent
7470000
CY2020Q2 us-gaap Operating Lease Liability Noncurrent
OperatingLeaseLiabilityNoncurrent
116558000
CY2019Q4 us-gaap Operating Lease Liability Noncurrent
OperatingLeaseLiabilityNoncurrent
127395000
CY2020Q2 us-gaap Finance Lease Liability Noncurrent
FinanceLeaseLiabilityNoncurrent
6423000
CY2019Q4 us-gaap Finance Lease Liability Noncurrent
FinanceLeaseLiabilityNoncurrent
8896000
CY2020Q2 ttec Lease Liabilities
LeaseLiabilities
175089000
CY2019Q4 ttec Lease Liabilities
LeaseLiabilities
188979000
CY2020Q2 us-gaap Finance Lease Liability Payments Due In Next Rolling Twelve Months
FinanceLeaseLiabilityPaymentsDueInNextRollingTwelveMonths
6829000
CY2020Q2 us-gaap Finance Lease Liability Payments Due In Rolling Year Two
FinanceLeaseLiabilityPaymentsDueInRollingYearTwo
4149000
CY2020Q2 us-gaap Finance Lease Liability Payments Due In Rolling Year Three
FinanceLeaseLiabilityPaymentsDueInRollingYearThree
1609000
CY2020Q2 us-gaap Finance Lease Liability Payments Due In Rolling Year Four
FinanceLeaseLiabilityPaymentsDueInRollingYearFour
817000
CY2020Q2 us-gaap Finance Lease Liability Payments Due In Rolling Year Five
FinanceLeaseLiabilityPaymentsDueInRollingYearFive
104000
CY2020Q2 us-gaap Finance Lease Liability Payments Due In Rolling After Year Five
FinanceLeaseLiabilityPaymentsDueInRollingAfterYearFive
0
CY2020Q2 us-gaap Finance Lease Liability Payments Due
FinanceLeaseLiabilityPaymentsDue
13508000
CY2020Q2 us-gaap Finance Lease Liability Undiscounted Excess Amount
FinanceLeaseLiabilityUndiscountedExcessAmount
98000
CY2020Q2 us-gaap Finance Lease Liability
FinanceLeaseLiability
13410000
CY2019Q4 us-gaap Finance Lease Liability Payments Remainder Of Fiscal Year
FinanceLeaseLiabilityPaymentsRemainderOfFiscalYear
7594000
CY2019Q4 us-gaap Finance Lease Liability Payments Due Year Two
FinanceLeaseLiabilityPaymentsDueYearTwo
5587000
CY2019Q4 us-gaap Finance Lease Liability Payments Due Year Three
FinanceLeaseLiabilityPaymentsDueYearThree
2139000
CY2019Q4 us-gaap Finance Lease Liability Payments Due Year Four
FinanceLeaseLiabilityPaymentsDueYearFour
1109000
CY2019Q4 us-gaap Finance Lease Liability Payments Due Year Five
FinanceLeaseLiabilityPaymentsDueYearFive
331000
CY2019Q4 us-gaap Finance Lease Liability Payments Due After Year Five
FinanceLeaseLiabilityPaymentsDueAfterYearFive
0
CY2019Q4 us-gaap Finance Lease Liability Payments Due
FinanceLeaseLiabilityPaymentsDue
16760000
CY2019Q4 us-gaap Finance Lease Liability Undiscounted Excess Amount
FinanceLeaseLiabilityUndiscountedExcessAmount
394000
CY2019Q4 us-gaap Finance Lease Liability
FinanceLeaseLiability
16366000
CY2020Q2 us-gaap Contract With Customer Liability Noncurrent
ContractWithCustomerLiabilityNoncurrent
17353000
CY2019Q4 us-gaap Contract With Customer Liability Noncurrent
ContractWithCustomerLiabilityNoncurrent
23142000
CY2020Q2 us-gaap Deferred Compensation Liability Classified Noncurrent
DeferredCompensationLiabilityClassifiedNoncurrent
20801000
CY2019Q4 us-gaap Deferred Compensation Liability Classified Noncurrent
DeferredCompensationLiabilityClassifiedNoncurrent
20370000
CY2020Q2 us-gaap Other Accrued Liabilities Noncurrent
OtherAccruedLiabilitiesNoncurrent
30318000
CY2019Q4 us-gaap Other Accrued Liabilities Noncurrent
OtherAccruedLiabilitiesNoncurrent
36129000
CY2020Q2 us-gaap Other Liabilities Noncurrent
OtherLiabilitiesNoncurrent
68472000
CY2019Q4 us-gaap Other Liabilities Noncurrent
OtherLiabilitiesNoncurrent
79641000
us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46261000
CY2020Q2 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
242000
CY2019Q2 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
366000
us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
279000
us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
375000
CY2020Q2 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
242000
CY2019Q2 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
366000
us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
279000
us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
375000
CY2019Q4 us-gaap Minority Interest
MinorityInterest
13186000
CY2018Q4 us-gaap Minority Interest
MinorityInterest
7677000
ttec Net Income Attributable To Noncontrolling Interest Excluding Mandatorily Redeemable Noncontrolling Interest
NetIncomeAttributableToNoncontrollingInterestExcludingMandatorilyRedeemableNoncontrollingInterest
3880000
ttec Net Income Attributable To Noncontrolling Interest Excluding Mandatorily Redeemable Noncontrolling Interest
NetIncomeAttributableToNoncontrollingInterestExcludingMandatorilyRedeemableNoncontrollingInterest
3290000
us-gaap Minority Interest Decrease From Distributions To Noncontrolling Interest Holders
MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders
4850000
us-gaap Minority Interest Decrease From Distributions To Noncontrolling Interest Holders
MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders
2250000
ttec Capital Contribution From Noncontrolling Interest
CapitalContributionFromNoncontrollingInterest
-3362000
us-gaap Other Comprehensive Income Loss Net Of Tax Portion Attributable To Noncontrolling Interest
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToNoncontrollingInterest
-313000
CY2020Q2 us-gaap Minority Interest
MinorityInterest
11903000
CY2019Q2 us-gaap Minority Interest
MinorityInterest
12079000
CY2020Q2 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46619000
CY2019Q2 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46318000
us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46559000
CY2020Q2 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
46861000
CY2019Q2 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
46684000
us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
46838000
us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
46636000
CY2020Q2 us-gaap Share Based Compensation
ShareBasedCompensation
3100000
us-gaap Share Based Compensation
ShareBasedCompensation
6000000.0
CY2019Q2 us-gaap Share Based Compensation
ShareBasedCompensation
3300000
us-gaap Share Based Compensation
ShareBasedCompensation
6500000
CY2019Q2 us-gaap Business Acquisitions Pro Forma Income Loss From Continuing Operations Before Changes In Accounting And Extraordinary Items Net Of Tax
BusinessAcquisitionsProFormaIncomeLossFromContinuingOperationsBeforeChangesInAccountingAndExtraordinaryItemsNetOfTax
39400000
CY2020Q2 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
453081000
CY2020Q2 us-gaap Depreciation And Amortization
DepreciationAndAmortization
18660000
CY2020Q2 us-gaap Operating Income Loss
OperatingIncomeLoss
48962000
CY2019Q2 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
392515000
CY2019Q2 us-gaap Depreciation And Amortization
DepreciationAndAmortization
17050000
CY2019Q2 us-gaap Operating Income Loss
OperatingIncomeLoss
22873000
us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
885294000
us-gaap Depreciation And Amortization
DepreciationAndAmortization
37532000
us-gaap Operating Income Loss
OperatingIncomeLoss
89678000
us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
786871000
us-gaap Depreciation And Amortization
DepreciationAndAmortization
33793000
us-gaap Operating Income Loss
OperatingIncomeLoss
54965000
CY2020Q2 us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
15102000
CY2019Q2 us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
15228000
us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
31915000
us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
28428000
CY2020Q2 us-gaap Assets
Assets
1766989000
CY2019Q4 us-gaap Assets
Assets
1376788000
CY2020Q2 us-gaap Goodwill
Goodwill
307139000
CY2019Q4 us-gaap Goodwill
Goodwill
301694000
CY2020Q2 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
453081000
CY2019Q2 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
392515000
us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
885294000
us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
786871000
CY2020Q1 us-gaap Allowance For Doubtful Accounts Receivable
AllowanceForDoubtfulAccountsReceivable
5402000
CY2019Q1 us-gaap Allowance For Doubtful Accounts Receivable
AllowanceForDoubtfulAccountsReceivable
5579000
CY2019Q4 us-gaap Allowance For Doubtful Accounts Receivable
AllowanceForDoubtfulAccountsReceivable
5452000
CY2018Q4 us-gaap Allowance For Doubtful Accounts Receivable
AllowanceForDoubtfulAccountsReceivable
5592000
CY2020Q2 us-gaap Provision For Doubtful Accounts
ProvisionForDoubtfulAccounts
445000
us-gaap Provision For Doubtful Accounts
ProvisionForDoubtfulAccounts
607000
CY2020Q2 us-gaap Allowance For Doubtful Accounts Receivable Write Offs
AllowanceForDoubtfulAccountsReceivableWriteOffs
107000
CY2019Q2 us-gaap Allowance For Doubtful Accounts Receivable Write Offs
AllowanceForDoubtfulAccountsReceivableWriteOffs
82000

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