Twilio Inc

twilio.com

What Do They Do?

Provides messaging APIs and customer-engagement software to businesses and developers building customer-facing applications.

How Do They Make Money?

Businesses pay usage fees as they use the platform, including by message sent or received for Messaging and mainly by call minutes for Voice; Email and Segment bring subscription fees over the contract term.

revenue

Segment	Share	How money arrives
Messaging Usage-based	57%	Usage-based
Voice Usage-based	12% FY2022: 12%	Usage-based
Email Recurring	10% FY2022: 8.7%	Recurring
Segment Recurring	6.0%	Recurring
Other	15% FY2022: 9.8%

Who Are Their Customers?

Developers and technical customers can use self-service tools; enterprises and organizations with complex needs work directly with Twilio's sales team. Partners can help deliver solutions for customers lacking development resources, and ISVs can resell their software.

Do Revenues Turn Into Profits?

Yes. It kept 1 cent of every revenue dollar as net income in FY2025.

Operating income, FY2025

3% of revenue

▲ Now profitable vs FY2024 (−$53.7M, −1%)

Net income, FY2025

1% of revenue

▲ Now profitable vs FY2024 (−$109.4M, −2%)

How Are They Changing?

Since the FY2025 annual report

Latest quarter: Q2 FY2026, the three months to Jun 30, 2026

Revenue: ▲ +22%; vs $1.2B in Q2 FY2025
Net income: ▲ +4659%; vs $22.4M in Q2 FY2025

Aug 6, 2026 Raises full-year revenue, operating-income and free-cash-flow guidance It raised reported revenue growth guidance to 18% to 18.5% and organic revenue growth guidance to 13% to 13.5%.

Growing. Revenue grew 78% in 4 years, from $2.8B in FY2021 to $5.1B in FY2025, about 16% a year.

Revenue over time

Messaging Voice Email Segment Other Communications: Software Other

$10B$5B$0

FY2021 FY2022 FY2023 FY2024 FY2025

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