$CRM
Salesforce, Inc.

2019 Q3 Form 10-Q Financial Statement

#000110852419000052 Filed on August 23, 2019

View on sec.gov

Income Statement

Concept 2019 Q3 2018 Q3 2018 Q2
Revenue $3.997B $3.281B $3.006B
YoY Change 21.82% 28.08% 25.41%
Cost Of Revenue $967.0M $849.0M $767.0M
YoY Change 13.9% 26.72% 17.82%
Gross Profit $3.030B $2.432B $2.239B
YoY Change 24.59% 27.53% 28.24%
Gross Profit Margin 75.81% 74.12% 74.48%
Selling, General & Admin $2.199B $1.854B $1.624B
YoY Change 18.61% 29.11% 18.89%
% of Gross Profit 72.57% 76.23% 72.53%
Research & Development $607.0M $463.0M $424.0M
YoY Change 31.1% 19.64% 12.77%
% of Gross Profit 20.03% 19.04% 18.94%
Depreciation & Amortization $457.0M $252.0M $181.0M
YoY Change 81.35% 31.25% -2.16%
% of Gross Profit 15.08% 10.36% 8.08%
Operating Expenses $2.972B $2.317B $2.048B
YoY Change 28.27% 27.1% 17.57%
Operating Profit $58.00M $115.0M $191.0M
YoY Change -49.57% 36.9% 4675.0%
Interest Expense $106.0M $39.00M $34.00M
YoY Change 171.79% 77.27% 54.55%
% of Operating Profit 182.76% 33.91% 17.8%
Other Income/Expense, Net -$3.000M -$27.00M -$17.00M
YoY Change -88.89%
Pretax Income $164.0M $231.0M $385.0M
YoY Change -29.0% 266.67% -3950.0%
Income Tax $73.00M -$68.00M $41.00M
% Of Pretax Income 44.51% -29.44% 10.65%
Net Earnings $91.00M $299.0M $344.0M
YoY Change -69.57% 550.0% 34300.0%
Net Earnings / Revenue 2.28% 9.11% 11.44%
Basic Earnings Per Share $0.12 $0.40 $0.47
Diluted Earnings Per Share $0.11 $0.39 $0.46
COMMON SHARES
Basic Shares Outstanding 776.0M shares 747.0M shares 729.0M shares
Diluted Shares Outstanding 795.0M shares 774.0M shares 754.0M shares

Balance Sheet

Concept 2019 Q3 2018 Q3 2018 Q2
SHORT-TERM ASSETS
Cash & Short-Term Investments $6.042B $3.427B $7.159B
YoY Change 76.31% -2.12% 122.35%
Cash & Equivalents $3.510B $2.319B $5.922B
Short-Term Investments $2.532B $1.108B $1.237B
Other Short-Term Assets $743.0M $687.0M $528.0M
YoY Change 8.15% -2.55% -25.74%
Inventory
Prepaid Expenses $672.0M $510.0M
Receivables $2.332B $1.980B $1.763B
Other Receivables $0.00 $39.00M $34.00M
Total Short-Term Assets $9.903B $6.802B $10.15B
YoY Change 45.59% 17.05% 87.83%
LONG-TERM ASSETS
Property, Plant & Equipment $2.283B $1.986B $1.950B
YoY Change 14.95% 6.4% 5.61%
Goodwill $13.20B $12.25B $7.444B
YoY Change 7.71% 67.99% 2.11%
Intangibles $1.725B $1.976B $815.0M
YoY Change -12.7% 104.58% -21.74%
Long-Term Investments $1.614B $1.202B $1.024B
YoY Change 34.28% 82.67% 60.25%
Other Assets $603.0M $459.0M $392.0M
YoY Change 31.37% 0.22% -17.51%
Total Long-Term Assets $23.43B $19.02B $12.81B
YoY Change 23.2% 63.87% 9.93%
TOTAL ASSETS
Total Short-Term Assets $9.903B $6.802B $10.15B
Total Long-Term Assets $23.43B $19.02B $12.81B
Total Assets $33.34B $25.82B $22.96B
YoY Change 29.09% 48.25% 34.61%
SHORT-TERM LIABILITIES
YoY Change
Accounts Payable $2.271B $201.0M $134.0M
YoY Change 1029.85% 35.56% 4.63%
Accrued Expenses $706.0M $977.0M $809.0M
YoY Change -27.74% -23.79% -38.15%
Deferred Revenue $7.142B $5.883B $6.201B
YoY Change 21.4%
Short-Term Debt $0.00 $0.00 $0.00
YoY Change
Long-Term Debt Due $4.000M $503.0M $3.000M
YoY Change -99.2% -60.36% -99.74%
Total Short-Term Liabilities $10.20B $8.469B $7.895B
YoY Change 20.38% 12.53% 3.53%
LONG-TERM LIABILITIES
Long-Term Debt $2.973B $3.173B $3.172B
YoY Change -6.3% 138.57% 127.87%
Other Long-Term Liabilities $661.0M $653.0M $836.0M
YoY Change 1.23% -10.29% 4.14%
Total Long-Term Liabilities $3.634B $3.826B $4.008B
YoY Change -5.02% 425.63% 399.29%
TOTAL LIABILITIES
Total Short-Term Liabilities $10.20B $8.469B $7.895B
Total Long-Term Liabilities $3.634B $3.826B $4.008B
Total Liabilities $16.17B $12.30B $11.90B
YoY Change 31.52% 37.37% 30.45%
SHAREHOLDERS EQUITY
Retained Earnings $2.218B $1.269B $969.0M
YoY Change 74.78% -378.06% -304.38%
Common Stock $15.03B $12.31B $10.12B
YoY Change 22.07% 38.46% 20.54%
Preferred Stock
YoY Change
Treasury Stock (at cost)
YoY Change
Treasury Stock Shares
Shareholders Equity $17.17B $13.53B $11.06B
YoY Change
Total Liabilities & Shareholders Equity $33.34B $25.82B $22.96B
YoY Change 29.09% 48.25% 34.61%

Cashflow Statement

Concept 2019 Q3 2018 Q3 2018 Q2
OPERATING ACTIVITIES
Net Income $91.00M $299.0M $344.0M
YoY Change -69.57% 550.0% 34300.0%
Depreciation, Depletion And Amortization $457.0M $252.0M $181.0M
YoY Change 81.35% 31.25% -2.16%
Cash From Operating Activities $436.0M $458.0M $1.466B
YoY Change -4.8% 38.37% 19.19%
INVESTING ACTIVITIES
Capital Expenditures $178.0M $170.0M $122.0M
YoY Change 4.71% 32.81% -22.29%
Acquisitions $423.0M $4.803B $182.0M
YoY Change -91.19% 810.0%
Other Investing Activities -$674.0M -$4.491B $398.0M
YoY Change -84.99% 1034.09% -165.14%
Cash From Investing Activities -$852.0M -$4.661B $276.0M
YoY Change -81.72% 789.5% -135.94%
FINANCING ACTIVITIES
Cash Dividend Paid
YoY Change
Common Stock Issuance & Retirement, Net
YoY Change
Debt Paid & Issued, Net
YoY Change
Cash From Financing Activities -$183.0M $589.0M $1.625B
YoY Change -131.07% 403.42% -3416.33%
NET CHANGE
Cash From Operating Activities $436.0M $458.0M $1.466B
Cash From Investing Activities -$852.0M -$4.661B $276.0M
Cash From Financing Activities -$183.0M $589.0M $1.625B
Net Change In Cash -$600.0M -$3.603B $3.379B
YoY Change -83.35% 4640.79% 718.16%
FREE CASH FLOW
Cash From Operating Activities $436.0M $458.0M $1.466B
Capital Expenditures $178.0M $170.0M $122.0M
Free Cash Flow $258.0M $288.0M $1.344B
YoY Change -10.42% 41.87% 25.26%

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CY2019Q3 us-gaap Other Comprehensive Income Loss Net Of Tax
OtherComprehensiveIncomeLossNetOfTax
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CY2018Q3 us-gaap Other Comprehensive Income Loss Net Of Tax
OtherComprehensiveIncomeLossNetOfTax
-17000000 USD
us-gaap Other Comprehensive Income Loss Net Of Tax
OtherComprehensiveIncomeLossNetOfTax
-19000000 USD
us-gaap Other Comprehensive Income Loss Net Of Tax
OtherComprehensiveIncomeLossNetOfTax
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CY2019Q3 us-gaap Comprehensive Income Net Of Tax
ComprehensiveIncomeNetOfTax
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CY2018Q3 us-gaap Comprehensive Income Net Of Tax
ComprehensiveIncomeNetOfTax
282000000 USD
us-gaap Comprehensive Income Net Of Tax
ComprehensiveIncomeNetOfTax
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us-gaap Comprehensive Income Net Of Tax
ComprehensiveIncomeNetOfTax
612000000 USD
CY2019Q1 us-gaap Stockholders Equity
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us-gaap Stock Issued During Period Value Stock Options Exercised
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us-gaap Adjustments To Additional Paid In Capital Sharebased Compensation Requisite Service Period Recognition Value
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731000000 USD
us-gaap Other Comprehensive Income Loss Net Of Tax Portion Attributable To Parent
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent
-19000000 USD
us-gaap Net Income Loss
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CY2019Q3 us-gaap Stockholders Equity
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CY2019Q2 us-gaap Stockholders Equity
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CY2019Q3 us-gaap Stock Issued During Period Value Stock Options Exercised
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CY2019Q3 us-gaap Adjustments To Additional Paid In Capital Sharebased Compensation Requisite Service Period Recognition Value
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388000000 USD
CY2019Q3 us-gaap Other Comprehensive Income Loss Net Of Tax Portion Attributable To Parent
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent
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CY2019Q3 us-gaap Net Income Loss
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CY2019Q3 us-gaap Stockholders Equity
StockholdersEquity
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CY2018Q1 us-gaap Stockholders Equity
StockholdersEquity
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us-gaap New Accounting Pronouncement Or Change In Accounting Principle Effect Of Adoption Quantification
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us-gaap Stock Issued During Period Value Stock Options Exercised
StockIssuedDuringPeriodValueStockOptionsExercised
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us-gaap Stock Issued During Period Value Acquisitions
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us-gaap Stock Issued During Period Value Conversion Of Convertible Securities
StockIssuedDuringPeriodValueConversionOfConvertibleSecurities
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us-gaap Adjustments To Additional Paid In Capital Sharebased Compensation Requisite Service Period Recognition Value
AdjustmentsToAdditionalPaidInCapitalSharebasedCompensationRequisiteServicePeriodRecognitionValue
603000000 USD
us-gaap Other Comprehensive Income Loss Net Of Tax Portion Attributable To Parent
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent
-31000000 USD
us-gaap Net Income Loss
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CY2018Q3 us-gaap Stockholders Equity
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CY2018Q2 us-gaap Stockholders Equity
StockholdersEquity
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CY2018Q3 us-gaap Stock Issued During Period Value Stock Options Exercised
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CY2018Q3 us-gaap Stock Issued During Period Value Acquisitions
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CY2018Q3 us-gaap Stock Issued During Period Value Conversion Of Convertible Securities
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CY2018Q3 us-gaap Adjustments To Additional Paid In Capital Sharebased Compensation Requisite Service Period Recognition Value
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CY2018Q3 us-gaap Other Comprehensive Income Loss Net Of Tax Portion Attributable To Parent
OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent
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CY2018Q3 us-gaap Net Income Loss
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CY2018Q3 us-gaap Stockholders Equity
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CY2019Q3 us-gaap Net Income Loss
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CY2018Q3 us-gaap Net Income Loss
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us-gaap Net Income Loss
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us-gaap Net Income Loss
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CY2019Q3 us-gaap Depreciation And Amortization
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CY2018Q3 us-gaap Depreciation And Amortization
DepreciationAndAmortization
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us-gaap Depreciation And Amortization
DepreciationAndAmortization
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us-gaap Depreciation And Amortization
DepreciationAndAmortization
450000000 USD
CY2019Q3 us-gaap Capitalized Contract Cost Amortization
CapitalizedContractCostAmortization
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CY2018Q3 us-gaap Capitalized Contract Cost Amortization
CapitalizedContractCostAmortization
183000000 USD
us-gaap Capitalized Contract Cost Amortization
CapitalizedContractCostAmortization
426000000 USD
us-gaap Capitalized Contract Cost Amortization
CapitalizedContractCostAmortization
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CY2019Q3 us-gaap Share Based Compensation
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CY2018Q3 us-gaap Share Based Compensation
ShareBasedCompensation
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us-gaap Share Based Compensation
ShareBasedCompensation
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us-gaap Share Based Compensation
ShareBasedCompensation
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CY2019Q3 crm Fair Value Adjustment Loss On Remaining Performance Obligationsof Agreements
FairValueAdjustmentLossOnRemainingPerformanceObligationsofAgreements
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CY2018Q3 crm Fair Value Adjustment Loss On Remaining Performance Obligationsof Agreements
FairValueAdjustmentLossOnRemainingPerformanceObligationsofAgreements
0 USD
crm Fair Value Adjustment Loss On Remaining Performance Obligationsof Agreements
FairValueAdjustmentLossOnRemainingPerformanceObligationsofAgreements
166000000 USD
crm Fair Value Adjustment Loss On Remaining Performance Obligationsof Agreements
FairValueAdjustmentLossOnRemainingPerformanceObligationsofAgreements
0 USD
CY2019Q3 crm Marketable Equityand Non Marketable Debtand Equity Securities Realized Gains Losson Sale
MarketableEquityandNonMarketableDebtandEquitySecuritiesRealizedGainsLossonSale
109000000 USD
CY2018Q3 crm Marketable Equityand Non Marketable Debtand Equity Securities Realized Gains Losson Sale
MarketableEquityandNonMarketableDebtandEquitySecuritiesRealizedGainsLossonSale
143000000 USD
crm Marketable Equityand Non Marketable Debtand Equity Securities Realized Gains Losson Sale
MarketableEquityandNonMarketableDebtandEquitySecuritiesRealizedGainsLossonSale
390000000 USD
crm Marketable Equityand Non Marketable Debtand Equity Securities Realized Gains Losson Sale
MarketableEquityandNonMarketableDebtandEquitySecuritiesRealizedGainsLossonSale
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CY2019Q3 us-gaap Increase Decrease In Accounts Receivable
IncreaseDecreaseInAccountsReceivable
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CY2018Q3 us-gaap Increase Decrease In Accounts Receivable
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us-gaap Increase Decrease In Accounts Receivable
IncreaseDecreaseInAccountsReceivable
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us-gaap Increase Decrease In Accounts Receivable
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CY2019Q3 crm Increase Decreasein Capitalized Contract Costs
IncreaseDecreaseinCapitalizedContractCosts
173000000 USD
CY2018Q3 crm Increase Decreasein Capitalized Contract Costs
IncreaseDecreaseinCapitalizedContractCosts
146000000 USD
crm Increase Decreasein Capitalized Contract Costs
IncreaseDecreaseinCapitalizedContractCosts
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crm Increase Decreasein Capitalized Contract Costs
IncreaseDecreaseinCapitalizedContractCosts
264000000 USD
CY2019Q3 us-gaap Increase Decrease In Prepaid Deferred Expense And Other Assets
IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets
-28000000 USD
CY2018Q3 us-gaap Increase Decrease In Prepaid Deferred Expense And Other Assets
IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets
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us-gaap Increase Decrease In Prepaid Deferred Expense And Other Assets
IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets
69000000 USD
us-gaap Increase Decrease In Prepaid Deferred Expense And Other Assets
IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets
86000000 USD
CY2019Q3 us-gaap Increase Decrease In Accounts Payable
IncreaseDecreaseInAccountsPayable
26000000 USD
CY2018Q3 us-gaap Increase Decrease In Accounts Payable
IncreaseDecreaseInAccountsPayable
71000000 USD
us-gaap Increase Decrease In Accounts Payable
IncreaseDecreaseInAccountsPayable
41000000 USD
us-gaap Increase Decrease In Accounts Payable
IncreaseDecreaseInAccountsPayable
121000000 USD
CY2019Q3 us-gaap Increase Decrease In Accrued Liabilities
IncreaseDecreaseInAccruedLiabilities
267000000 USD
CY2018Q3 us-gaap Increase Decrease In Accrued Liabilities
IncreaseDecreaseInAccruedLiabilities
108000000 USD
us-gaap Increase Decrease In Accrued Liabilities
IncreaseDecreaseInAccruedLiabilities
-293000000 USD
us-gaap Increase Decrease In Accrued Liabilities
IncreaseDecreaseInAccruedLiabilities
-398000000 USD
CY2019Q3 crm Increase Decreasein Operating Lease Liabilities
IncreaseDecreaseinOperatingLeaseLiabilities
182000000 USD
CY2018Q3 crm Increase Decreasein Operating Lease Liabilities
IncreaseDecreaseinOperatingLeaseLiabilities
0 USD
crm Increase Decreasein Operating Lease Liabilities
IncreaseDecreaseinOperatingLeaseLiabilities
346000000 USD
crm Increase Decreasein Operating Lease Liabilities
IncreaseDecreaseinOperatingLeaseLiabilities
0 USD
CY2019Q3 us-gaap Increase Decrease In Contract With Customer Liability
IncreaseDecreaseInContractWithCustomerLiability
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CY2018Q3 us-gaap Increase Decrease In Contract With Customer Liability
IncreaseDecreaseInContractWithCustomerLiability
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us-gaap Increase Decrease In Contract With Customer Liability
IncreaseDecreaseInContractWithCustomerLiability
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us-gaap Increase Decrease In Contract With Customer Liability
IncreaseDecreaseInContractWithCustomerLiability
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CY2019Q3 us-gaap Net Cash Provided By Used In Operating Activities
NetCashProvidedByUsedInOperatingActivities
436000000 USD
CY2018Q3 us-gaap Net Cash Provided By Used In Operating Activities
NetCashProvidedByUsedInOperatingActivities
458000000 USD
us-gaap Net Cash Provided By Used In Operating Activities
NetCashProvidedByUsedInOperatingActivities
2401000000 USD
us-gaap Net Cash Provided By Used In Operating Activities
NetCashProvidedByUsedInOperatingActivities
1924000000 USD
CY2019Q3 us-gaap Payments To Acquire Businesses Net Of Cash Acquired
PaymentsToAcquireBusinessesNetOfCashAcquired
423000000 USD
CY2018Q3 us-gaap Payments To Acquire Businesses Net Of Cash Acquired
PaymentsToAcquireBusinessesNetOfCashAcquired
4803000000 USD
us-gaap Payments To Acquire Businesses Net Of Cash Acquired
PaymentsToAcquireBusinessesNetOfCashAcquired
433000000 USD
us-gaap Payments To Acquire Businesses Net Of Cash Acquired
PaymentsToAcquireBusinessesNetOfCashAcquired
4985000000 USD
CY2019Q3 crm Payments For Investments In Privately Held Companies
PaymentsForInvestmentsInPrivatelyHeldCompanies
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CY2018Q3 crm Payments For Investments In Privately Held Companies
PaymentsForInvestmentsInPrivatelyHeldCompanies
37000000 USD
crm Payments For Investments In Privately Held Companies
PaymentsForInvestmentsInPrivatelyHeldCompanies
221000000 USD
crm Payments For Investments In Privately Held Companies
PaymentsForInvestmentsInPrivatelyHeldCompanies
184000000 USD
CY2019Q3 crm Proceeds From Investments In Privately Held Companies
ProceedsFromInvestmentsInPrivatelyHeldCompanies
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CY2018Q3 crm Proceeds From Investments In Privately Held Companies
ProceedsFromInvestmentsInPrivatelyHeldCompanies
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crm Proceeds From Investments In Privately Held Companies
ProceedsFromInvestmentsInPrivatelyHeldCompanies
265000000 USD
crm Proceeds From Investments In Privately Held Companies
ProceedsFromInvestmentsInPrivatelyHeldCompanies
6000000 USD
CY2019Q3 us-gaap Payments To Acquire Available For Sale Securities Debt
PaymentsToAcquireAvailableForSaleSecuritiesDebt
772000000 USD
CY2018Q3 us-gaap Payments To Acquire Available For Sale Securities Debt
PaymentsToAcquireAvailableForSaleSecuritiesDebt
28000000 USD
us-gaap Payments To Acquire Available For Sale Securities Debt
PaymentsToAcquireAvailableForSaleSecuritiesDebt
1506000000 USD
us-gaap Payments To Acquire Available For Sale Securities Debt
PaymentsToAcquireAvailableForSaleSecuritiesDebt
291000000 USD
CY2019Q3 us-gaap Proceeds From Sale Of Available For Sale Securities Debt
ProceedsFromSaleOfAvailableForSaleSecuritiesDebt
375000000 USD
CY2018Q3 us-gaap Proceeds From Sale Of Available For Sale Securities Debt
ProceedsFromSaleOfAvailableForSaleSecuritiesDebt
335000000 USD
us-gaap Proceeds From Sale Of Available For Sale Securities Debt
ProceedsFromSaleOfAvailableForSaleSecuritiesDebt
461000000 USD
us-gaap Proceeds From Sale Of Available For Sale Securities Debt
ProceedsFromSaleOfAvailableForSaleSecuritiesDebt
1273000000 USD
CY2019Q3 us-gaap Proceeds From Maturities Prepayments And Calls Of Available For Sale Securities
ProceedsFromMaturitiesPrepaymentsAndCallsOfAvailableForSaleSecurities
137000000 USD
CY2018Q3 us-gaap Proceeds From Maturities Prepayments And Calls Of Available For Sale Securities
ProceedsFromMaturitiesPrepaymentsAndCallsOfAvailableForSaleSecurities
40000000 USD
us-gaap Proceeds From Maturities Prepayments And Calls Of Available For Sale Securities
ProceedsFromMaturitiesPrepaymentsAndCallsOfAvailableForSaleSecurities
193000000 USD
us-gaap Proceeds From Maturities Prepayments And Calls Of Available For Sale Securities
ProceedsFromMaturitiesPrepaymentsAndCallsOfAvailableForSaleSecurities
88000000 USD
CY2019Q3 us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
178000000 USD
CY2018Q3 us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
170000000 USD
us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
337000000 USD
us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
292000000 USD
CY2019Q3 us-gaap Net Cash Provided By Used In Investing Activities
NetCashProvidedByUsedInInvestingActivities
-852000000 USD
CY2018Q3 us-gaap Net Cash Provided By Used In Investing Activities
NetCashProvidedByUsedInInvestingActivities
-4661000000 USD
us-gaap Net Cash Provided By Used In Investing Activities
NetCashProvidedByUsedInInvestingActivities
-1578000000 USD
us-gaap Net Cash Provided By Used In Investing Activities
NetCashProvidedByUsedInInvestingActivities
-4385000000 USD
CY2019Q3 us-gaap Proceeds From Issuance Of Medium Term Notes
ProceedsFromIssuanceOfMediumTermNotes
0 USD
CY2018Q3 us-gaap Proceeds From Issuance Of Medium Term Notes
ProceedsFromIssuanceOfMediumTermNotes
496000000 USD
us-gaap Proceeds From Issuance Of Medium Term Notes
ProceedsFromIssuanceOfMediumTermNotes
0 USD
us-gaap Proceeds From Issuance Of Medium Term Notes
ProceedsFromIssuanceOfMediumTermNotes
2966000000 USD
CY2019Q3 us-gaap Proceeds From Stock Plans
ProceedsFromStockPlans
152000000 USD
CY2018Q3 us-gaap Proceeds From Stock Plans
ProceedsFromStockPlans
182000000 USD
us-gaap Proceeds From Stock Plans
ProceedsFromStockPlans
371000000 USD
us-gaap Proceeds From Stock Plans
ProceedsFromStockPlans
383000000 USD
CY2019Q3 us-gaap Repayments Of Long Term Capital Lease Obligations
RepaymentsOfLongTermCapitalLeaseObligations
134000000 USD
CY2018Q3 us-gaap Repayments Of Long Term Capital Lease Obligations
RepaymentsOfLongTermCapitalLeaseObligations
89000000 USD
us-gaap Repayments Of Long Term Capital Lease Obligations
RepaymentsOfLongTermCapitalLeaseObligations
145000000 USD
us-gaap Repayments Of Long Term Capital Lease Obligations
RepaymentsOfLongTermCapitalLeaseObligations
108000000 USD
CY2019Q3 us-gaap Repayments Of Long Term Lines Of Credit
RepaymentsOfLongTermLinesOfCredit
201000000 USD
CY2018Q3 us-gaap Repayments Of Long Term Lines Of Credit
RepaymentsOfLongTermLinesOfCredit
0 USD
us-gaap Repayments Of Long Term Lines Of Credit
RepaymentsOfLongTermLinesOfCredit
202000000 USD
us-gaap Repayments Of Long Term Lines Of Credit
RepaymentsOfLongTermLinesOfCredit
1027000000 USD
CY2019Q3 us-gaap Net Cash Provided By Used In Financing Activities
NetCashProvidedByUsedInFinancingActivities
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CY2018Q3 us-gaap Net Cash Provided By Used In Financing Activities
NetCashProvidedByUsedInFinancingActivities
589000000 USD
us-gaap Net Cash Provided By Used In Financing Activities
NetCashProvidedByUsedInFinancingActivities
24000000 USD
us-gaap Net Cash Provided By Used In Financing Activities
NetCashProvidedByUsedInFinancingActivities
2214000000 USD
CY2019Q3 us-gaap Effect Of Exchange Rate On Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
EffectOfExchangeRateOnCashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
-1000000 USD
CY2018Q3 us-gaap Effect Of Exchange Rate On Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
EffectOfExchangeRateOnCashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
11000000 USD
us-gaap Effect Of Exchange Rate On Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
EffectOfExchangeRateOnCashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
-6000000 USD
us-gaap Effect Of Exchange Rate On Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
EffectOfExchangeRateOnCashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
23000000 USD
CY2019Q3 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect
-600000000 USD
CY2018Q3 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect
-3603000000 USD
us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect
841000000 USD
us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect
-224000000 USD
CY2019Q2 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
4110000000 USD
CY2018Q2 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
5922000000 USD
CY2019Q1 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
2669000000 USD
CY2018Q1 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
2543000000 USD
CY2019Q3 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
3510000000 USD
CY2018Q3 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
2319000000 USD
CY2019Q3 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
3510000000 USD
CY2018Q3 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
2319000000 USD
CY2019Q3 us-gaap Interest Paid Net
InterestPaidNet
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CY2018Q3 us-gaap Interest Paid Net
InterestPaidNet
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us-gaap Interest Paid Net
InterestPaidNet
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us-gaap Interest Paid Net
InterestPaidNet
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CY2019Q3 us-gaap Income Taxes Paid Net
IncomeTaxesPaidNet
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CY2018Q3 us-gaap Income Taxes Paid Net
IncomeTaxesPaidNet
18000000 USD
us-gaap Income Taxes Paid Net
IncomeTaxesPaidNet
55000000 USD
us-gaap Income Taxes Paid Net
IncomeTaxesPaidNet
37000000 USD
CY2019Q3 crm Equity Awards Assumed
EquityAwardsAssumed
0 USD
CY2018Q3 crm Equity Awards Assumed
EquityAwardsAssumed
387000000 USD
crm Equity Awards Assumed
EquityAwardsAssumed
0 USD
crm Equity Awards Assumed
EquityAwardsAssumed
387000000 USD
CY2019Q3 crm Noncash Or Part Noncash Acquisition Noncash Financialor Equity Instrument Consideration
NoncashOrPartNoncashAcquisitionNoncashFinancialorEquityInstrumentConsideration
0 USD
CY2018Q3 crm Noncash Or Part Noncash Acquisition Noncash Financialor Equity Instrument Consideration
NoncashOrPartNoncashAcquisitionNoncashFinancialorEquityInstrumentConsideration
1178000000 USD
crm Noncash Or Part Noncash Acquisition Noncash Financialor Equity Instrument Consideration
NoncashOrPartNoncashAcquisitionNoncashFinancialorEquityInstrumentConsideration
0 USD
crm Noncash Or Part Noncash Acquisition Noncash Financialor Equity Instrument Consideration
NoncashOrPartNoncashAcquisitionNoncashFinancialorEquityInstrumentConsideration
1178000000 USD
us-gaap Fiscal Period
FiscalPeriod
<div style="line-height:120%;padding-top:12px;text-indent:32px;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;font-style:italic;font-weight:bold;">Fiscal Year</span></div><div style="line-height:120%;padding-top:6px;text-indent:32px;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;">The Company’s fiscal year ends on January 31. References to fiscal </span><span style="font-family:inherit;font-size:10pt;">2020</span><span style="font-family:inherit;font-size:10pt;">, for example, refer to the fiscal year ending </span><span style="font-family:inherit;font-size:10pt;">January 31, 2020</span><span style="font-family:inherit;font-size:10pt;">.</span></div>
us-gaap Use Of Estimates
UseOfEstimates
<div style="line-height:120%;padding-top:12px;text-indent:32px;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;font-style:italic;font-weight:bold;">Use of Estimates</span></div><div style="line-height:120%;padding-top:6px;text-indent:32px;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;">The preparation of financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions in the Company’s </span><span style="font-family:inherit;font-size:10pt;">condensed consolidated</span><span style="font-family:inherit;font-size:10pt;"> financial statements and notes thereto.</span></div><div style="line-height:120%;padding-top:6px;text-indent:32px;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;">Significant estimates and assumptions made by management include the determination of:</span></div><table cellpadding="0" cellspacing="0" style="padding-top:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:54px;"/><td/></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:36px;"><span style="font-family:inherit;font-size:10pt;">•</span></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;">the standalone selling price (SSP) of performance obligations for revenue contracts with multiple performance obligations;</span></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:54px;"/><td/></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:36px;"><span style="font-family:inherit;font-size:10pt;">•</span></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;">the fair value of assets acquired and liabilities assumed for business combinations;</span></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:54px;"/><td/></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:36px;"><span style="font-family:inherit;font-size:10pt;">•</span></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;">the recognition, measurement and valuation of current and deferred income taxes and uncertain tax positions;</span></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:54px;"/><td/></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:36px;"><span style="font-family:inherit;font-size:10pt;">•</span></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;">the average period of benefit associated with costs capitalized to obtain revenue contracts; </span></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:54px;"/><td/></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:36px;"><span style="font-family:inherit;font-size:10pt;">•</span></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;">the fair value of certain stock awards issued; </span></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:54px;"/><td/></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:36px;"><span style="font-family:inherit;font-size:10pt;">•</span></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;">the useful lives of intangible assets; and</span></div></td></tr></table><table cellpadding="0" cellspacing="0" style="padding-top:4px;font-family:Times New Roman; font-size:10pt;"><tr><td style="width:54px;"/><td/></tr><tr><td style="vertical-align:top"><div style="line-height:120%;font-size:10pt;padding-left:36px;"><span style="font-family:inherit;font-size:10pt;">•</span></div></td><td style="vertical-align:top;"><div style="line-height:120%;text-align:left;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;">the valuation of privately-held strategic investments.</span></div></td></tr></table><div style="line-height:120%;padding-top:6px;text-indent:32px;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;">Actual results could differ materially from those estimates. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the result of which forms the basis for making judgments about the carrying values of assets and liabilities. </span></div>
us-gaap Number Of Operating Segments
NumberOfOperatingSegments
1 segment
us-gaap Number Of Operating Segments
NumberOfOperatingSegments
1 segment
us-gaap Number Of Operating Segments
NumberOfOperatingSegments
1 segment
us-gaap Concentration Risk Credit Risk
ConcentrationRiskCreditRisk
<div style="line-height:120%;padding-top:12px;text-indent:32px;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;font-style:italic;font-weight:bold;">Concentrations of Credit Risk, Significant Customers and Investments</span></div><div style="line-height:120%;padding-top:6px;text-indent:32px;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;">The Company’s financial instruments that are exposed to concentrations of credit risk consist primarily of cash and cash equivalents, marketable securities and accounts receivable. Collateral is not required for accounts receivable. The Company maintains an allowance for its doubtful accounts receivable. This allowance is based upon historical loss patterns, the number of days that billings are past due and an evaluation of the potential risk of loss associated with delinquent accounts. Receivables are written-off and charged against the recorded allowance when the Company has exhausted collection efforts without success.</span></div><div style="line-height:120%;padding-top:6px;text-indent:32px;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;">No</span><span style="font-family:inherit;font-size:10pt;"> single customer accounted for more than </span><span style="font-family:inherit;font-size:10pt;"><span>five percent</span></span><span style="font-family:inherit;font-size:10pt;"> of accounts receivable at </span><span style="font-family:inherit;font-size:10pt;">July 31, 2019</span><span style="font-family:inherit;font-size:10pt;"> and </span><span style="font-family:inherit;font-size:10pt;">January 31, 2019</span><span style="font-family:inherit;font-size:10pt;">. </span><span style="font-family:inherit;font-size:10pt;">No</span><span style="font-family:inherit;font-size:10pt;"> single customer accounted for </span><span style="font-family:inherit;font-size:10pt;"><span>five percent</span></span><span style="font-family:inherit;font-size:10pt;"> or more of total revenue during </span><span style="font-family:inherit;font-size:10pt;">the six months ended July 31, 2019</span><span style="font-family:inherit;font-size:10pt;"> and </span><span style="font-family:inherit;font-size:10pt;">2018</span><span style="font-family:inherit;font-size:10pt;">, respectively. As of </span><span style="font-family:inherit;font-size:10pt;">July 31, 2019</span><span style="font-family:inherit;font-size:10pt;"> and </span><span style="font-family:inherit;font-size:10pt;">January 31, 2019</span><span style="font-family:inherit;font-size:10pt;">, assets located outside the Americas were </span><span style="font-family:inherit;font-size:10pt;"><span>15 percent</span></span><span style="font-family:inherit;font-size:10pt;"> and </span><span style="font-family:inherit;font-size:10pt;"><span>14 percent</span></span><span style="font-family:inherit;font-size:10pt;"> of total assets, respectively. As of </span><span style="font-family:inherit;font-size:10pt;">July 31, 2019</span><span style="font-family:inherit;font-size:10pt;"> and </span><span style="font-family:inherit;font-size:10pt;">January 31, 2019</span><span style="font-family:inherit;font-size:10pt;">, assets located in the United States were </span><span style="font-family:inherit;font-size:10pt;"><span>83 percent</span></span><span style="font-family:inherit;font-size:10pt;"> and </span><span style="font-family:inherit;font-size:10pt;"><span>84 percent</span></span><span style="font-family:inherit;font-size:10pt;"> of total assets, respectively.</span></div><div style="line-height:120%;padding-top:6px;text-indent:32px;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;">The Company is also exposed to concentrations of risk in its strategic investment portfolio. As of </span><span style="font-family:inherit;font-size:10pt;">July 31, 2019</span><span style="font-family:inherit;font-size:10pt;">, the Company held one publicly traded investment with a carrying value that was greater than </span><span style="font-family:inherit;font-size:10pt;"><span>15 percent</span></span><span style="font-family:inherit;font-size:10pt;"> of the Company's total strategic investments and </span><span style="font-family:inherit;font-size:10pt;">four</span><span style="font-family:inherit;font-size:10pt;"> other investments with carrying values that were individually greater than </span><span style="font-family:inherit;font-size:10pt;"><span>five percent</span></span><span style="font-family:inherit;font-size:10pt;"> of its total strategic investments, of which </span><span style="font-family:inherit;font-size:10pt;">two</span><span style="font-family:inherit;font-size:10pt;"> were publicly traded and </span><span style="font-family:inherit;font-size:10pt;">two</span><span style="font-family:inherit;font-size:10pt;"> were privately held. As of </span><span style="font-family:inherit;font-size:10pt;">January 31, 2019</span><span style="font-family:inherit;font-size:10pt;">, the Company held five investments that were individually greater than </span><span style="font-family:inherit;font-size:10pt;"><span>five percent</span></span><span style="font-family:inherit;font-size:10pt;"> of its total strategic investments, of which four were publicly traded and one was privately held.</span></div>
CY2019Q3 us-gaap Capitalized Contract Cost Amortization Period
CapitalizedContractCostAmortizationPeriod
P4Y
crm Capitalized Contract Cost Renewalsand Success Fees Amortization Term
CapitalizedContractCostRenewalsandSuccessFeesAmortizationTerm
P2Y
crm Increase Decreasein Capitalized Contract Costs
IncreaseDecreaseinCapitalizedContractCosts
297000000 USD
us-gaap Capitalized Contract Cost Amortization
CapitalizedContractCostAmortization
426000000 USD
crm Increase Decreasein Capitalized Contract Costs
IncreaseDecreaseinCapitalizedContractCosts
264000000 USD
us-gaap Capitalized Contract Cost Amortization
CapitalizedContractCostAmortization
371000000 USD
CY2019Q3 us-gaap Capitalized Contract Cost Net
CapitalizedContractCostNet
1900000000 USD
CY2019Q1 us-gaap Capitalized Contract Cost Net
CapitalizedContractCostNet
2000000000.0 USD
CY2019Q3 crm Impairmentsof Coststo Obtain Revenue Contracts
ImpairmentsofCoststoObtainRevenueContracts
0 USD
us-gaap Impairment Of Long Lived Assets Held For Use
ImpairmentOfLongLivedAssetsHeldForUse
0 USD
crm Sharebased Compensation Arrangementby Sharebased Payment Award Award Offering Period
SharebasedCompensationArrangementbySharebasedPaymentAwardAwardOfferingPeriod
P12M
us-gaap Sharebased Compensation Arrangement By Sharebased Payment Award Purchase Price Of Common Stock Percent
SharebasedCompensationArrangementBySharebasedPaymentAwardPurchasePriceOfCommonStockPercent
0.15
crm Percentageof Tax Benefit Likely To Be Realized Upon Settlement
PercentageofTaxBenefitLikelyToBeRealizedUponSettlement
0.50
us-gaap Prior Period Reclassification Adjustment Description
PriorPeriodReclassificationAdjustmentDescription
<div style="line-height:120%;padding-top:12px;text-indent:32px;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;font-style:italic;font-weight:bold;">Reclassifications</span></div><div style="line-height:120%;padding-top:6px;text-indent:32px;font-size:10pt;"><span style="font-family:inherit;font-size:10pt;">Certain reclassifications to fiscal 2019 balances were made to conform to the current period presentation in the </span><span style="font-family:inherit;font-size:10pt;">condensed consolidated</span><span style="font-family:inherit;font-size:10pt;"> balance sheets, statements of operations and statements of cash flows. These reclassifications did not affect net cash provided by operating, investing, or financing activities. </span></div>
CY2019Q3 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
3997000000 USD
CY2018Q3 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
3281000000 USD
us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
7734000000 USD
us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
6287000000 USD
CY2019Q3 us-gaap Contract With Customer Asset Net
ContractWithCustomerAssetNet
268000000 USD
CY2019Q1 us-gaap Contract With Customer Asset Net
ContractWithCustomerAssetNet
215000000 USD
CY2019Q2 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
7585000000 USD
CY2018Q2 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
6201000000 USD
CY2019Q1 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
8564000000 USD
CY2018Q1 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
6995000000 USD
CY2019Q3 crm Contractwith Customer Liability Billingsand Other
ContractwithCustomerLiabilityBillingsandOther
3396000000 USD
CY2018Q3 crm Contractwith Customer Liability Billingsand Other
ContractwithCustomerLiabilityBillingsandOther
2875000000 USD
crm Contractwith Customer Liability Billingsand Other
ContractwithCustomerLiabilityBillingsandOther
6110000000 USD
crm Contractwith Customer Liability Billingsand Other
ContractwithCustomerLiabilityBillingsandOther
5086000000 USD
CY2019Q3 crm Contractwith Customer Liability Contributionfrom Contract Asset
ContractwithCustomerLiabilityContributionfromContractAsset
7000000 USD
CY2018Q3 crm Contractwith Customer Liability Contributionfrom Contract Asset
ContractwithCustomerLiabilityContributionfromContractAsset
31000000 USD
crm Contractwith Customer Liability Contributionfrom Contract Asset
ContractwithCustomerLiabilityContributionfromContractAsset
51000000 USD
crm Contractwith Customer Liability Contributionfrom Contract Asset
ContractwithCustomerLiabilityContributionfromContractAsset
25000000 USD
CY2019Q3 us-gaap Contract With Customer Liability Increase Decrease For Contract Acquired In Business Combination
ContractWithCustomerLiabilityIncreaseDecreaseForContractAcquiredInBusinessCombination
151000000 USD
CY2018Q3 us-gaap Contract With Customer Liability Increase Decrease For Contract Acquired In Business Combination
ContractWithCustomerLiabilityIncreaseDecreaseForContractAcquiredInBusinessCombination
57000000 USD
us-gaap Contract With Customer Liability Increase Decrease For Contract Acquired In Business Combination
ContractWithCustomerLiabilityIncreaseDecreaseForContractAcquiredInBusinessCombination
151000000 USD
us-gaap Contract With Customer Liability Increase Decrease For Contract Acquired In Business Combination
ContractWithCustomerLiabilityIncreaseDecreaseForContractAcquiredInBusinessCombination
64000000 USD
CY2019Q3 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
7142000000 USD
CY2018Q3 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
5883000000 USD
CY2019Q3 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
7142000000 USD
CY2018Q3 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
5883000000 USD
CY2019Q3 crm Revenue Remaining Performance Obligation Current
RevenueRemainingPerformanceObligationCurrent
12100000000 USD
CY2019Q3 crm Revenue Remaining Performance Obligation Noncurrent
RevenueRemainingPerformanceObligationNoncurrent
13200000000 USD
CY2019Q3 us-gaap Revenue Remaining Performance Obligation
RevenueRemainingPerformanceObligation
25300000000 USD
CY2019Q1 crm Revenue Remaining Performance Obligation Current
RevenueRemainingPerformanceObligationCurrent
11900000000 USD
CY2019Q1 crm Revenue Remaining Performance Obligation Noncurrent
RevenueRemainingPerformanceObligationNoncurrent
13800000000 USD
CY2019Q1 us-gaap Revenue Remaining Performance Obligation
RevenueRemainingPerformanceObligation
25700000000 USD
CY2019Q3 us-gaap Available For Sale Debt Securities Amortized Cost Basis
AvailableForSaleDebtSecuritiesAmortizedCostBasis
2530000000 USD
CY2019Q3 us-gaap Available For Sale Debt Securities Accumulated Gross Unrealized Gain Before Tax
AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedGainBeforeTax
4000000 USD
CY2019Q3 us-gaap Available For Sale Debt Securities Accumulated Gross Unrealized Loss Before Tax
AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedLossBeforeTax
2000000 USD
CY2019Q3 us-gaap Available For Sale Securities Debt Securities
AvailableForSaleSecuritiesDebtSecurities
2532000000 USD
CY2019Q1 us-gaap Available For Sale Debt Securities Amortized Cost Basis
AvailableForSaleDebtSecuritiesAmortizedCostBasis
1685000000 USD
CY2019Q1 us-gaap Available For Sale Debt Securities Accumulated Gross Unrealized Gain Before Tax
AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedGainBeforeTax
0 USD
CY2019Q1 us-gaap Available For Sale Debt Securities Accumulated Gross Unrealized Loss Before Tax
AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedLossBeforeTax
12000000 USD
CY2019Q1 us-gaap Available For Sale Securities Debt Securities
AvailableForSaleSecuritiesDebtSecurities
1673000000 USD
CY2019Q3 us-gaap Available For Sale Securities Debt Maturities Within One Year Fair Value
AvailableForSaleSecuritiesDebtMaturitiesWithinOneYearFairValue
1081000000 USD
CY2019Q1 us-gaap Available For Sale Securities Debt Maturities Within One Year Fair Value
AvailableForSaleSecuritiesDebtMaturitiesWithinOneYearFairValue
482000000 USD
CY2019Q3 us-gaap Available For Sale Securities Debt Maturities After One Through Five Years Fair Value
AvailableForSaleSecuritiesDebtMaturitiesAfterOneThroughFiveYearsFairValue
1446000000 USD
CY2019Q1 us-gaap Available For Sale Securities Debt Maturities After One Through Five Years Fair Value
AvailableForSaleSecuritiesDebtMaturitiesAfterOneThroughFiveYearsFairValue
1189000000 USD
CY2019Q3 us-gaap Available For Sale Securities Debt Maturities After Five Through Ten Years Fair Value
AvailableForSaleSecuritiesDebtMaturitiesAfterFiveThroughTenYearsFairValue
5000000 USD
CY2019Q1 us-gaap Available For Sale Securities Debt Maturities After Five Through Ten Years Fair Value
AvailableForSaleSecuritiesDebtMaturitiesAfterFiveThroughTenYearsFairValue
2000000 USD
CY2019Q3 us-gaap Available For Sale Securities Debt Securities
AvailableForSaleSecuritiesDebtSecurities
2532000000 USD
CY2019Q1 us-gaap Available For Sale Securities Debt Securities
AvailableForSaleSecuritiesDebtSecurities
1673000000 USD
CY2019Q3 us-gaap Debt Securities Available For Sale Continuous Unrealized Loss Position Less Than12 Months
DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPositionLessThan12Months
0 USD
CY2019Q3 us-gaap Debt Securities Available For Sale Continuous Unrealized Loss Position Less Than12 Months Accumulated Loss
DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPositionLessThan12MonthsAccumulatedLoss
0 USD
CY2019Q3 us-gaap Debt Securities Available For Sale Continuous Unrealized Loss Position12 Months Or Longer
DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPosition12MonthsOrLonger
205000000 USD
CY2019Q3 us-gaap Debt Securities Available For Sale Continuous Unrealized Loss Position12 Months Or Longer Accumulated Loss
DebtSecuritiesAvailableForSaleContinuousUnrealizedLossPosition12MonthsOrLongerAccumulatedLoss
2000000 USD
CY2019Q3 us-gaap Debt Securities Available For Sale Unrealized Loss Position
DebtSecuritiesAvailableForSaleUnrealizedLossPosition
205000000 USD
CY2019Q3 us-gaap Debt Securities Available For Sale Unrealized Loss Position Accumulated Loss
DebtSecuritiesAvailableForSaleUnrealizedLossPositionAccumulatedLoss
2000000 USD
crm Unrealized Losses On Fixed Rate Investments Upper Range Value
UnrealizedLossesOnFixedRateInvestmentsUpperRangeValue
1000000 USD
CY2019Q3 us-gaap Investment Income Interest
InvestmentIncomeInterest
31000000 USD
CY2018Q3 us-gaap Investment Income Interest
InvestmentIncomeInterest
12000000 USD
us-gaap Investment Income Interest
InvestmentIncomeInterest
57000000 USD
us-gaap Investment Income Interest
InvestmentIncomeInterest
32000000 USD
CY2019Q3 us-gaap Gain On Sale Of Investments
GainOnSaleOfInvestments
1000000 USD
CY2018Q3 us-gaap Gain On Sale Of Investments
GainOnSaleOfInvestments
0 USD
us-gaap Gain On Sale Of Investments
GainOnSaleOfInvestments
1000000 USD
us-gaap Gain On Sale Of Investments
GainOnSaleOfInvestments
1000000 USD
CY2019Q3 us-gaap Loss On Sale Of Investments
LossOnSaleOfInvestments
1000000 USD
CY2018Q3 us-gaap Loss On Sale Of Investments
LossOnSaleOfInvestments
0 USD
us-gaap Loss On Sale Of Investments
LossOnSaleOfInvestments
1000000 USD
us-gaap Loss On Sale Of Investments
LossOnSaleOfInvestments
5000000 USD
CY2019Q3 us-gaap Investment Income Net
InvestmentIncomeNet
31000000 USD
CY2018Q3 us-gaap Investment Income Net
InvestmentIncomeNet
12000000 USD
us-gaap Investment Income Net
InvestmentIncomeNet
57000000 USD
us-gaap Investment Income Net
InvestmentIncomeNet
28000000 USD
CY2019Q3 us-gaap Other Long Term Investments
OtherLongTermInvestments
1614000000 USD
CY2019Q1 us-gaap Other Long Term Investments
OtherLongTermInvestments
1302000000 USD
CY2019Q2 us-gaap Equity Securities Without Readily Determinable Fair Value Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueAmount
927000000 USD
CY2018Q2 us-gaap Equity Securities Without Readily Determinable Fair Value Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueAmount
554000000 USD
CY2019Q1 us-gaap Equity Securities Without Readily Determinable Fair Value Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueAmount
785000000 USD
CY2018Q1 us-gaap Equity Securities Without Readily Determinable Fair Value Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueAmount
548000000 USD
CY2019Q3 crm Strategic Investments Net Additions Reductions
StrategicInvestmentsNetAdditionsReductions
-9000000 USD
CY2018Q3 crm Strategic Investments Net Additions Reductions
StrategicInvestmentsNetAdditionsReductions
19000000 USD
crm Strategic Investments Net Additions Reductions
StrategicInvestmentsNetAdditionsReductions
11000000 USD
crm Strategic Investments Net Additions Reductions
StrategicInvestmentsNetAdditionsReductions
30000000 USD
CY2019Q3 crm Equity Securitieswithout Readily Determinable Fair Value Impairment Lossand Downward Price Adjustment Annual Amount
EquitySecuritieswithoutReadilyDeterminableFairValueImpairmentLossandDownwardPriceAdjustmentAnnualAmount
-33000000 USD
CY2018Q3 crm Equity Securitieswithout Readily Determinable Fair Value Impairment Lossand Downward Price Adjustment Annual Amount
EquitySecuritieswithoutReadilyDeterminableFairValueImpairmentLossandDownwardPriceAdjustmentAnnualAmount
-5000000 USD
crm Equity Securitieswithout Readily Determinable Fair Value Impairment Lossand Downward Price Adjustment Annual Amount
EquitySecuritieswithoutReadilyDeterminableFairValueImpairmentLossandDownwardPriceAdjustmentAnnualAmount
-51000000 USD
crm Equity Securitieswithout Readily Determinable Fair Value Impairment Lossand Downward Price Adjustment Annual Amount
EquitySecuritieswithoutReadilyDeterminableFairValueImpairmentLossandDownwardPriceAdjustmentAnnualAmount
-23000000 USD
CY2019Q3 us-gaap Equity Securities Without Readily Determinable Fair Value Upward Price Adjustment Annual Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueUpwardPriceAdjustmentAnnualAmount
32000000 USD
CY2018Q3 us-gaap Equity Securities Without Readily Determinable Fair Value Upward Price Adjustment Annual Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueUpwardPriceAdjustmentAnnualAmount
99000000 USD
us-gaap Equity Securities Without Readily Determinable Fair Value Upward Price Adjustment Annual Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueUpwardPriceAdjustmentAnnualAmount
172000000 USD
us-gaap Equity Securities Without Readily Determinable Fair Value Upward Price Adjustment Annual Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueUpwardPriceAdjustmentAnnualAmount
112000000 USD
CY2019Q3 us-gaap Equity Securities Without Readily Determinable Fair Value Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueAmount
917000000 USD
CY2018Q3 us-gaap Equity Securities Without Readily Determinable Fair Value Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueAmount
667000000 USD
CY2019Q3 us-gaap Equity Securities Without Readily Determinable Fair Value Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueAmount
917000000 USD
CY2018Q3 us-gaap Equity Securities Without Readily Determinable Fair Value Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueAmount
667000000 USD
CY2019Q3 crm Equity Securitieswithout Readily Determinable Fair Value Impairment Lossand Downward Price Adjustment Cumulative Amount
EquitySecuritieswithoutReadilyDeterminableFairValueImpairmentLossandDownwardPriceAdjustmentCumulativeAmount
83000000 USD
CY2019Q3 us-gaap Equity Securities Without Readily Determinable Fair Value Upward Price Adjustment Cumulative Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueUpwardPriceAdjustmentCumulativeAmount
346000000 USD
CY2019Q3 crm Gain Losson Strategic Investments
GainLossonStrategicInvestments
109000000 USD
CY2018Q3 crm Gain Losson Strategic Investments
GainLossonStrategicInvestments
143000000 USD
crm Gain Losson Strategic Investments
GainLossonStrategicInvestments
390000000 USD
crm Gain Losson Strategic Investments
GainLossonStrategicInvestments
354000000 USD
CY2019Q3 us-gaap Realized Investment Gains Losses
RealizedInvestmentGainsLosses
66000000 USD
us-gaap Realized Investment Gains Losses
RealizedInvestmentGainsLosses
328000000 USD
CY2019Q3 us-gaap Assets Fair Value Disclosure
AssetsFairValueDisclosure
4627000000 USD
CY2019Q1 us-gaap Assets Fair Value Disclosure
AssetsFairValueDisclosure
3699000000 USD
crm Fair Value Adjustment Loss On Remaining Performance Obligationsof Agreements
FairValueAdjustmentLossOnRemainingPerformanceObligationsofAgreements
166000000 USD
CY2019Q1 us-gaap Finite Lived Intangible Assets Gross
FiniteLivedIntangibleAssetsGross
3419000000 USD
crm Finitelived Intangible Assets Additionsand Retirements Net
FinitelivedIntangibleAssetsAdditionsandRetirementsNet
58000000 USD
CY2019Q3 us-gaap Finite Lived Intangible Assets Gross
FiniteLivedIntangibleAssetsGross
3477000000 USD
CY2019Q1 us-gaap Finite Lived Intangible Assets Accumulated Amortization
FiniteLivedIntangibleAssetsAccumulatedAmortization
1496000000 USD
crm Finitelived Intangible Assets Amortization Expenseand Retirements Net
FinitelivedIntangibleAssetsAmortizationExpenseandRetirementsNet
256000000 USD
CY2019Q3 us-gaap Finite Lived Intangible Assets Accumulated Amortization
FiniteLivedIntangibleAssetsAccumulatedAmortization
1752000000 USD
CY2019Q1 us-gaap Finite Lived Intangible Assets Net
FiniteLivedIntangibleAssetsNet
1923000000 USD
CY2019Q3 us-gaap Finite Lived Intangible Assets Net
FiniteLivedIntangibleAssetsNet
1725000000 USD
us-gaap Acquired Finite Lived Intangible Assets Weighted Average Useful Life
AcquiredFiniteLivedIntangibleAssetsWeightedAverageUsefulLife
P5Y
CY2019Q3 us-gaap Amortization Of Above And Below Market Leases
AmortizationOfAboveAndBelowMarketLeases
127000000 USD
CY2018Q3 us-gaap Amortization Of Above And Below Market Leases
AmortizationOfAboveAndBelowMarketLeases
119000000 USD
us-gaap Amortization Of Above And Below Market Leases
AmortizationOfAboveAndBelowMarketLeases
256000000 USD
us-gaap Amortization Of Above And Below Market Leases
AmortizationOfAboveAndBelowMarketLeases
188000000 USD
CY2019Q3 us-gaap Finite Lived Intangible Assets Amortization Expense Remainder Of Fiscal Year
FiniteLivedIntangibleAssetsAmortizationExpenseRemainderOfFiscalYear
228000000 USD
CY2019Q3 us-gaap Finite Lived Intangible Assets Amortization Expense Year Two
FiniteLivedIntangibleAssetsAmortizationExpenseYearTwo
429000000 USD
CY2019Q3 us-gaap Finite Lived Intangible Assets Amortization Expense Year Three
FiniteLivedIntangibleAssetsAmortizationExpenseYearThree
366000000 USD
CY2019Q3 us-gaap Finite Lived Intangible Assets Amortization Expense Year Four
FiniteLivedIntangibleAssetsAmortizationExpenseYearFour
218000000 USD
CY2019Q3 us-gaap Finite Lived Intangible Assets Amortization Expense Year Five
FiniteLivedIntangibleAssetsAmortizationExpenseYearFive
152000000 USD
CY2019Q3 us-gaap Finite Lived Intangible Assets Amortization Expense After Year Five
FiniteLivedIntangibleAssetsAmortizationExpenseAfterYearFive
332000000 USD
CY2019Q3 us-gaap Finite Lived Intangible Assets Net
FiniteLivedIntangibleAssetsNet
1725000000 USD
CY2019Q1 us-gaap Goodwill
Goodwill
12851000000 USD
us-gaap Goodwill Translation And Purchase Accounting Adjustments
GoodwillTranslationAndPurchaseAccountingAdjustments
32000000 USD
CY2019Q3 us-gaap Goodwill
Goodwill
13199000000 USD
CY2019Q3 us-gaap Debt Instrument Carrying Amount
DebtInstrumentCarryingAmount
2977000000 USD
CY2019Q1 us-gaap Debt Instrument Carrying Amount
DebtInstrumentCarryingAmount
3176000000 USD
CY2019Q3 us-gaap Long Term Debt Current
LongTermDebtCurrent
4000000 USD
CY2019Q1 us-gaap Long Term Debt Current
LongTermDebtCurrent
3000000 USD
CY2019Q3 us-gaap Long Term Debt Noncurrent
LongTermDebtNoncurrent
2973000000 USD
CY2019Q1 us-gaap Long Term Debt Noncurrent
LongTermDebtNoncurrent
3173000000 USD
CY2019Q3 us-gaap Long Term Debt Maturities Repayments Of Principal Remainder Of Fiscal Year
LongTermDebtMaturitiesRepaymentsOfPrincipalRemainderOfFiscalYear
2000000 USD
CY2019Q3 us-gaap Long Term Debt Maturities Repayments Of Principal In Year Two
LongTermDebtMaturitiesRepaymentsOfPrincipalInYearTwo
4000000 USD
CY2019Q3 us-gaap Long Term Debt Maturities Repayments Of Principal In Year Three
LongTermDebtMaturitiesRepaymentsOfPrincipalInYearThree
304000000 USD
CY2019Q3 us-gaap Long Term Debt Maturities Repayments Of Principal In Year Four
LongTermDebtMaturitiesRepaymentsOfPrincipalInYearFour
4000000 USD
CY2019Q3 us-gaap Long Term Debt Maturities Repayments Of Principal In Year Five
LongTermDebtMaturitiesRepaymentsOfPrincipalInYearFive
1182000000 USD
CY2019Q3 us-gaap Long Term Debt Maturities Repayments Of Principal After Year Five
LongTermDebtMaturitiesRepaymentsOfPrincipalAfterYearFive
1500000000 USD
CY2019Q3 us-gaap Long Term Debt
LongTermDebt
2996000000 USD
CY2019Q3 us-gaap Interest Expense Debt Excluding Amortization
InterestExpenseDebtExcludingAmortization
28000000 USD
CY2018Q3 us-gaap Interest Expense Debt Excluding Amortization
InterestExpenseDebtExcludingAmortization
31000000 USD
us-gaap Interest Expense Debt Excluding Amortization
InterestExpenseDebtExcludingAmortization
56000000 USD
us-gaap Interest Expense Debt Excluding Amortization
InterestExpenseDebtExcludingAmortization
42000000 USD
CY2019Q3 us-gaap Amortization Of Financing Costs
AmortizationOfFinancingCosts
1000000 USD
CY2018Q3 us-gaap Amortization Of Financing Costs
AmortizationOfFinancingCosts
1000000 USD
us-gaap Amortization Of Financing Costs
AmortizationOfFinancingCosts
2000000 USD
us-gaap Amortization Of Financing Costs
AmortizationOfFinancingCosts
13000000 USD
CY2019Q3 us-gaap Amortization Of Debt Discount Premium
AmortizationOfDebtDiscountPremium
0 USD
CY2018Q3 us-gaap Amortization Of Debt Discount Premium
AmortizationOfDebtDiscountPremium
0 USD
us-gaap Amortization Of Debt Discount Premium
AmortizationOfDebtDiscountPremium
0 USD
us-gaap Amortization Of Debt Discount Premium
AmortizationOfDebtDiscountPremium
4000000 USD
CY2019Q3 us-gaap Interest Expense Debt
InterestExpenseDebt
29000000 USD
CY2018Q3 us-gaap Interest Expense Debt
InterestExpenseDebt
32000000 USD
us-gaap Interest Expense Debt
InterestExpenseDebt
58000000 USD
us-gaap Interest Expense Debt
InterestExpenseDebt
59000000 USD
CY2019Q3 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Grants In Period Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsGrantsInPeriodWeightedAverageGrantDateFairValue
38.97
us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Grants In Period Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsGrantsInPeriodWeightedAverageGrantDateFairValue
40.69
CY2018Q3 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Grants In Period Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsGrantsInPeriodWeightedAverageGrantDateFairValue
32.35
us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Grants In Period Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsGrantsInPeriodWeightedAverageGrantDateFairValue
28.69
CY2019Q1 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Outstanding Number
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingNumber
26000000 shares
CY2019Q1 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Outstanding Weighted Average Exercise Price
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingWeightedAverageExercisePrice
74.15
us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Grants In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsGrantsInPeriod
6000000 shares
us-gaap Share Based Compensation Arrangements By Share Based Payment Award Options Grants In Period Weighted Average Exercise Price
ShareBasedCompensationArrangementsByShareBasedPaymentAwardOptionsGrantsInPeriodWeightedAverageExercisePrice
160.40
us-gaap Stock Issued During Period Shares Stock Options Exercised
StockIssuedDuringPeriodSharesStockOptionsExercised
3000000 shares
us-gaap Share Based Compensation Arrangements By Share Based Payment Award Options Exercises In Period Weighted Average Exercise Price
ShareBasedCompensationArrangementsByShareBasedPaymentAwardOptionsExercisesInPeriodWeightedAverageExercisePrice
55.34
us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Forfeitures And Expirations In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsForfeituresAndExpirationsInPeriod
1000000 shares
us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Forfeitures And Expirations In Period Weighted Average Exercise Price
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsForfeituresAndExpirationsInPeriodWeightedAverageExercisePrice
108.14
CY2019Q3 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Outstanding Number
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingNumber
28000000 shares
CY2019Q3 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Outstanding Weighted Average Exercise Price
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingWeightedAverageExercisePrice
94.60
CY2019Q3 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Outstanding Intrinsic Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingIntrinsicValue
1745000000 USD
CY2019Q3 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Vested And Expected To Vest Outstanding Number
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsVestedAndExpectedToVestOutstandingNumber
26000000 shares
CY2019Q3 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Vested And Expected To Vest Outstanding Weighted Average Exercise Price
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsVestedAndExpectedToVestOutstandingWeightedAverageExercisePrice
91.53
CY2019Q3 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Vested And Expected To Vest Outstanding Aggregate Intrinsic Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsVestedAndExpectedToVestOutstandingAggregateIntrinsicValue
1699000000 USD
CY2019Q3 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Vested And Expected To Vest Exercisable Number
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsVestedAndExpectedToVestExercisableNumber
13000000 shares
CY2019Q3 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Exercisable Weighted Average Exercise Price
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsExercisableWeightedAverageExercisePrice
65.76
CY2019Q3 us-gaap Sharebased Compensation Arrangement By Sharebased Payment Award Options Exercisable Intrinsic Value1
SharebasedCompensationArrangementBySharebasedPaymentAwardOptionsExercisableIntrinsicValue1
1236000000 USD
CY2019Q3 us-gaap Share Based Compensation Shares Authorized Under Stock Option Plans Exercise Price Range Number Of Outstanding Options
ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfOutstandingOptions
28000000 shares
us-gaap Sharebased Compensation Shares Authorized Under Stock Option Plans Exercise Price Range Outstanding Options Weighted Average Remaining Contractual Term2
SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeOutstandingOptionsWeightedAverageRemainingContractualTerm2
P4Y9M18D
CY2019Q3 us-gaap Sharebased Compensation Shares Authorized Under Stock Option Plans Exercise Price Range Outstanding Options Weighted Average Exercise Price Beginning Balance1
SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeOutstandingOptionsWeightedAverageExercisePriceBeginningBalance1
94.60
CY2019Q3 us-gaap Share Based Compensation Shares Authorized Under Stock Option Plans Exercise Price Range Number Of Exercisable Options
ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfExercisableOptions
13000000 shares
CY2019Q3 us-gaap Sharebased Compensation Shares Authorized Under Stock Option Plans Exercise Price Range Exercisable Options Weighted Average Exercise Price1
SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeExercisableOptionsWeightedAverageExercisePrice1
65.76
CY2019Q3 us-gaap Common Stock Capital Shares Reserved For Future Issuance
CommonStockCapitalSharesReservedForFutureIssuance
133000000 shares
CY2019Q1 us-gaap Common Stock Capital Shares Reserved For Future Issuance
CommonStockCapitalSharesReservedForFutureIssuance
115000000 shares
us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
163000000 USD
us-gaap Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
646000000 USD
us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.25
us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
-27000000 USD
us-gaap Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
616000000 USD
us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
-0.04
us-gaap Tax Adjustments Settlements And Unusual Provisions
TaxAdjustmentsSettlementsAndUnusualProvisions
-139000000 USD
CY2019Q3 us-gaap Decrease In Unrecognized Tax Benefits Is Reasonably Possible
DecreaseInUnrecognizedTaxBenefitsIsReasonablyPossible
3000000 USD
CY2019Q3 us-gaap Net Income Loss
NetIncomeLoss
91000000 USD
CY2018Q3 us-gaap Net Income Loss
NetIncomeLoss
299000000 USD
us-gaap Net Income Loss
NetIncomeLoss
483000000 USD
us-gaap Net Income Loss
NetIncomeLoss
643000000 USD
CY2019Q3 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
776000000 shares
CY2018Q3 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
747000000 shares
us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
774000000 shares
us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
737000000 shares
CY2019Q3 us-gaap Incremental Common Shares Attributable To Conversion Of Debt Securities
IncrementalCommonSharesAttributableToConversionOfDebtSecurities
0 shares
CY2018Q3 us-gaap Incremental Common Shares Attributable To Conversion Of Debt Securities
IncrementalCommonSharesAttributableToConversionOfDebtSecurities
0 shares
us-gaap Incremental Common Shares Attributable To Conversion Of Debt Securities
IncrementalCommonSharesAttributableToConversionOfDebtSecurities
0 shares
us-gaap Incremental Common Shares Attributable To Conversion Of Debt Securities
IncrementalCommonSharesAttributableToConversionOfDebtSecurities
2000000 shares
CY2019Q3 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
19000000 shares
CY2018Q3 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
23000000 shares
us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
21000000 shares
us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
20000000 shares
CY2019Q3 us-gaap Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
0 shares
CY2018Q3 us-gaap Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
4000000 shares
us-gaap Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
0 shares
us-gaap Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
4000000 shares
CY2019Q3 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
795000000 shares
CY2018Q3 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
774000000 shares
us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
795000000 shares
us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
763000000 shares
CY2019Q3 us-gaap Lessee Operating Lease Renewal Term
LesseeOperatingLeaseRenewalTerm
P5Y
crm Lessee Operating Lease Termination Period
LesseeOperatingLeaseTerminationPeriod
P1Y
CY2019Q3 us-gaap Operating Lease Cost
OperatingLeaseCost
217000000 USD
us-gaap Operating Lease Cost
OperatingLeaseCost
423000000 USD
CY2019Q3 us-gaap Finance Lease Right Of Use Asset Amortization
FinanceLeaseRightOfUseAssetAmortization
17000000 USD
us-gaap Finance Lease Right Of Use Asset Amortization
FinanceLeaseRightOfUseAssetAmortization
33000000 USD
CY2019Q3 us-gaap Finance Lease Interest Expense
FinanceLeaseInterestExpense
5000000 USD
us-gaap Finance Lease Interest Expense
FinanceLeaseInterestExpense
11000000 USD
CY2019Q3 crm Finance Lease Cost
FinanceLeaseCost
22000000 USD
crm Finance Lease Cost
FinanceLeaseCost
44000000 USD
CY2019Q3 us-gaap Operating Lease Payments
OperatingLeasePayments
209000000 USD
us-gaap Operating Lease Payments
OperatingLeasePayments
391000000 USD
CY2019Q3 us-gaap Finance Lease Principal Payments
FinanceLeasePrincipalPayments
4000000 USD
us-gaap Finance Lease Principal Payments
FinanceLeasePrincipalPayments
8000000 USD
CY2019Q3 us-gaap Finance Lease Interest Payment On Liability
FinanceLeaseInterestPaymentOnLiability
134000000 USD
us-gaap Finance Lease Interest Payment On Liability
FinanceLeaseInterestPaymentOnLiability
136000000 USD
CY2019Q3 us-gaap Right Of Use Asset Obtained In Exchange For Operating Lease Liability
RightOfUseAssetObtainedInExchangeForOperatingLeaseLiability
171000000 USD
us-gaap Right Of Use Asset Obtained In Exchange For Operating Lease Liability
RightOfUseAssetObtainedInExchangeForOperatingLeaseLiability
330000000 USD
CY2019Q3 us-gaap Operating Lease Right Of Use Asset
OperatingLeaseRightOfUseAsset
2904000000 USD
CY2019Q3 us-gaap Operating Lease Liability Current
OperatingLeaseLiabilityCurrent
706000000 USD
CY2019Q3 us-gaap Operating Lease Liability Noncurrent
OperatingLeaseLiabilityNoncurrent
2341000000 USD
CY2019Q3 us-gaap Operating Lease Liability
OperatingLeaseLiability
3047000000 USD
CY2019Q3 crm Finance Lease Right Of Use Asset Accumulated Depreciation
FinanceLeaseRightOfUseAssetAccumulatedDepreciation
372000000 USD
CY2019Q3 us-gaap Finance Lease Right Of Use Asset
FinanceLeaseRightOfUseAsset
421000000 USD
CY2019Q3 us-gaap Finance Lease Liability Current
FinanceLeaseLiabilityCurrent
76000000 USD
CY2019Q3 us-gaap Finance Lease Liability Noncurrent
FinanceLeaseLiabilityNoncurrent
336000000 USD
CY2019Q3 us-gaap Finance Lease Liability
FinanceLeaseLiability
412000000 USD
CY2019Q3 us-gaap Operating Lease Weighted Average Remaining Lease Term1
OperatingLeaseWeightedAverageRemainingLeaseTerm1
P7Y
CY2019Q3 us-gaap Finance Lease Weighted Average Remaining Lease Term1
FinanceLeaseWeightedAverageRemainingLeaseTerm1
P21Y
CY2019Q3 us-gaap Operating Lease Weighted Average Discount Rate Percent
OperatingLeaseWeightedAverageDiscountRatePercent
0.028
CY2019Q3 us-gaap Finance Lease Weighted Average Discount Rate Percent
FinanceLeaseWeightedAverageDiscountRatePercent
0.045
CY2019Q3 us-gaap Lessee Operating Lease Liability Payments Remainder Of Fiscal Year
LesseeOperatingLeaseLiabilityPaymentsRemainderOfFiscalYear
384000000 USD
CY2019Q3 us-gaap Finance Lease Liability Payments Remainder Of Fiscal Year
FinanceLeaseLiabilityPaymentsRemainderOfFiscalYear
36000000 USD
CY2019Q3 us-gaap Lessee Operating Lease Liability Payments Due Year Two
LesseeOperatingLeaseLiabilityPaymentsDueYearTwo
723000000 USD
CY2019Q3 us-gaap Finance Lease Liability Payments Due Year Two
FinanceLeaseLiabilityPaymentsDueYearTwo
67000000 USD
CY2019Q3 us-gaap Lessee Operating Lease Liability Payments Due Year Three
LesseeOperatingLeaseLiabilityPaymentsDueYearThree
516000000 USD
CY2019Q3 us-gaap Finance Lease Liability Payments Due Year Three
FinanceLeaseLiabilityPaymentsDueYearThree
23000000 USD
CY2019Q3 us-gaap Lessee Operating Lease Liability Payments Due Year Four
LesseeOperatingLeaseLiabilityPaymentsDueYearFour
356000000 USD
CY2019Q3 us-gaap Finance Lease Liability Payments Due Year Four
FinanceLeaseLiabilityPaymentsDueYearFour
23000000 USD
CY2019Q3 us-gaap Lessee Operating Lease Liability Payments Due Year Five
LesseeOperatingLeaseLiabilityPaymentsDueYearFive
284000000 USD
CY2019Q3 us-gaap Finance Lease Liability Payments Due Year Five
FinanceLeaseLiabilityPaymentsDueYearFive
24000000 USD
CY2019Q3 us-gaap Lessee Operating Lease Liability Payments Due After Year Five
LesseeOperatingLeaseLiabilityPaymentsDueAfterYearFive
1133000000 USD
CY2019Q3 us-gaap Finance Lease Liability Payments Due After Year Five
FinanceLeaseLiabilityPaymentsDueAfterYearFive
434000000 USD
CY2019Q3 us-gaap Lessee Operating Lease Liability Payments Due
LesseeOperatingLeaseLiabilityPaymentsDue
3396000000 USD
CY2019Q3 us-gaap Finance Lease Liability Payments Due
FinanceLeaseLiabilityPaymentsDue
607000000 USD
CY2019Q3 us-gaap Lessee Operating Lease Liability Undiscounted Excess Amount
LesseeOperatingLeaseLiabilityUndiscountedExcessAmount
349000000 USD
CY2019Q3 us-gaap Finance Lease Liability Undiscounted Excess Amount
FinanceLeaseLiabilityUndiscountedExcessAmount
195000000 USD
CY2019Q3 us-gaap Operating Lease Liability
OperatingLeaseLiability
3047000000 USD
CY2019Q3 us-gaap Finance Lease Liability
FinanceLeaseLiability
412000000 USD
CY2019Q3 us-gaap Lessor Operating Lease Payments To Be Received Remainder Of Fiscal Year
LessorOperatingLeasePaymentsToBeReceivedRemainderOfFiscalYear
14000000 USD
CY2019Q3 crm Lessor Operating Lease Paymentstobe Received Next Four Years
LessorOperatingLeasePaymentstobeReceivedNextFourYears
130000000 USD
CY2019Q3 us-gaap Lessor Operating Lease Payments To Be Received Thereafter
LessorOperatingLeasePaymentsToBeReceivedThereafter
73000000 USD
CY2019Q3 crm Lessee Operating Lease Lease Notyet Commenced Amount
LesseeOperatingLeaseLeaseNotyetCommencedAmount
2000000000.0 USD
CY2019Q3 crm Lessee Operating Lease Commitmentincluding Lease Notyet Commenced Amount
LesseeOperatingLeaseCommitmentincludingLeaseNotyetCommencedAmount
5400000000 USD

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