$CRM
Salesforce, Inc.

2019 Q4 Form 10-Q Financial Statement

#000110852419000076 Filed on December 04, 2019

View on sec.gov

Income Statement

Concept 2019 Q4 2018 Q4 2018 Q3
Revenue $4.513B $3.392B $3.281B
YoY Change 33.05% 26.57% 28.08%
Cost Of Revenue $1.134B $889.0M $849.0M
YoY Change 27.56% 24.51% 26.72%
Gross Profit $3.379B $2.503B $2.432B
YoY Change 35.0% 25.97% 27.53%
Gross Profit Margin 74.87% 73.79% 74.12%
Selling, General & Admin $2.540B $1.930B $1.854B
YoY Change 31.61% 34.21% 29.11%
% of Gross Profit 75.17% 77.11% 76.23%
Research & Development $774.0M $481.0M $463.0M
YoY Change 60.91% 22.08% 19.64%
% of Gross Profit 22.91% 19.22% 19.04%
Depreciation & Amortization $608.0M $256.0M $252.0M
YoY Change 137.5% 36.17% 31.25%
% of Gross Profit 17.99% 10.23% 10.36%
Operating Expenses $3.314B $2.411B $2.317B
YoY Change 37.45% 31.6% 27.1%
Operating Profit $65.00M $92.00M $115.0M
YoY Change -29.35% -40.65% 36.9%
Interest Expense $7.000M $40.00M $39.00M
YoY Change -82.5% 90.48% 77.27%
% of Operating Profit 10.77% 43.48% 33.91%
Other Income/Expense, Net -$7.000M -$27.00M -$27.00M
YoY Change -74.07% -2800.0%
Pretax Income $64.00M $128.0M $231.0M
YoY Change -50.0% -12.33% 266.67%
Income Tax $173.0M $23.00M -$68.00M
% Of Pretax Income 270.31% 17.97% -29.44%
Net Earnings -$109.0M $105.0M $299.0M
YoY Change -203.81% -1.87% 550.0%
Net Earnings / Revenue -2.42% 3.1% 9.11%
Basic Earnings Per Share -$0.12 $0.14 $0.40
Diluted Earnings Per Share -$0.12 $0.13 $0.39
COMMON SHARES
Basic Shares Outstanding 879.0M shares 760.0M shares 747.0M shares
Diluted Shares Outstanding 879.0M shares 785.0M shares 774.0M shares

Balance Sheet

Concept 2019 Q4 2018 Q4 2018 Q3
SHORT-TERM ASSETS
Cash & Short-Term Investments $6.529B $3.450B $3.427B
YoY Change 89.25% -4.93% -2.12%
Cash & Equivalents $3.868B $2.105B $2.319B
Short-Term Investments $2.661B $1.345B $1.108B
Other Short-Term Assets $1.111B $667.0M $687.0M
YoY Change 66.57% -12.81% -2.55%
Inventory
Prepaid Expenses $655.0M $672.0M
Receivables $2.573B $2.037B $1.980B
Other Receivables $0.00 $33.00M $39.00M
Total Short-Term Assets $11.03B $6.870B $6.802B
YoY Change 60.49% 15.54% 17.05%
LONG-TERM ASSETS
Property, Plant & Equipment $2.365B $1.998B $1.986B
YoY Change 18.37% 7.14% 6.4%
Goodwill $25.02B $12.85B $12.25B
YoY Change 94.75% 76.14% 67.99%
Intangibles $4.987B $2.053B $1.976B
YoY Change 142.91% 129.19% 104.58%
Long-Term Investments $1.760B $1.251B $1.202B
YoY Change 40.69% 86.72% 82.67%
Other Assets $529.0M $436.0M $459.0M
YoY Change 21.33% 2.62% 0.22%
Total Long-Term Assets $38.92B $19.72B $19.02B
YoY Change 97.36% 70.81% 63.87%
TOTAL ASSETS
Total Short-Term Assets $11.03B $6.870B $6.802B
Total Long-Term Assets $38.92B $19.72B $19.02B
Total Assets $49.94B $26.59B $25.82B
YoY Change 87.84% 52.02% 48.25%
SHORT-TERM LIABILITIES
YoY Change
Accounts Payable $2.763B $160.0M $201.0M
YoY Change 1626.88% 33.31% 35.56%
Accrued Expenses $735.0M $1.050B $977.0M
YoY Change -30.0% -26.52% -23.79%
Deferred Revenue $6.858B $5.376B $5.883B
YoY Change 27.57%
Short-Term Debt $0.00 $0.00 $0.00
YoY Change
Long-Term Debt Due $3.000M $503.0M $503.0M
YoY Change -99.4% -60.46% -60.36%
Total Short-Term Liabilities $10.47B $8.022B $8.469B
YoY Change 30.57% 11.16% 12.53%
LONG-TERM LIABILITIES
Long-Term Debt $2.824B $3.173B $3.173B
YoY Change -11.0% 139.11% 138.57%
Other Long-Term Liabilities $830.0M $700.0M $653.0M
YoY Change 18.57% -5.0% -10.29%
Total Long-Term Liabilities $3.654B $3.873B $3.826B
YoY Change -5.65% 425.6% 425.63%
TOTAL LIABILITIES
Total Short-Term Liabilities $10.47B $8.022B $8.469B
Total Long-Term Liabilities $3.654B $3.873B $3.826B
Total Liabilities $16.66B $11.90B $12.30B
YoY Change 40.08% 37.52% 37.37%
SHAREHOLDERS EQUITY
Retained Earnings $2.109B $1.373B $1.269B
YoY Change 53.61% -439.02% -378.06%
Common Stock $31.24B $13.39B $12.31B
YoY Change 133.27% 45.1% 38.46%
Preferred Stock
YoY Change
Treasury Stock (at cost)
YoY Change
Treasury Stock Shares
Shareholders Equity $33.28B $14.69B $13.53B
YoY Change
Total Liabilities & Shareholders Equity $49.94B $26.59B $25.82B
YoY Change 87.84% 52.02% 48.25%

Cashflow Statement

Concept 2019 Q4 2018 Q4 2018 Q3
OPERATING ACTIVITIES
Net Income -$109.0M $105.0M $299.0M
YoY Change -203.81% -1.87% 550.0%
Depreciation, Depletion And Amortization $608.0M $256.0M $252.0M
YoY Change 137.5% 36.17% 31.25%
Cash From Operating Activities $298.0M $143.0M $458.0M
YoY Change 108.39% 14.4% 38.37%
INVESTING ACTIVITIES
Capital Expenditures $170.0M $136.0M $170.0M
YoY Change 25.0% 22.52% 32.81%
Acquisitions -$94.00M $130.0M $4.803B
YoY Change -172.31%
Other Investing Activities $233.0M -$409.0M -$4.491B
YoY Change -156.97% 1604.17% 1034.09%
Cash From Investing Activities $63.00M -$545.0M -$4.661B
YoY Change -111.56% 303.7% 789.5%
FINANCING ACTIVITIES
Cash Dividend Paid
YoY Change
Common Stock Issuance & Retirement, Net
YoY Change
Debt Paid & Issued, Net
YoY Change
Cash From Financing Activities $15.00M $182.0M $589.0M
YoY Change -91.76% 35.82% 403.42%
NET CHANGE
Cash From Operating Activities $298.0M $143.0M $458.0M
Cash From Investing Activities $63.00M -$545.0M -$4.661B
Cash From Financing Activities $15.00M $182.0M $589.0M
Net Change In Cash $358.0M -$214.0M -$3.603B
YoY Change -267.29% -272.58% 4640.79%
FREE CASH FLOW
Cash From Operating Activities $298.0M $143.0M $458.0M
Capital Expenditures $170.0M $136.0M $170.0M
Free Cash Flow $128.0M $7.000M $288.0M
YoY Change 1728.57% -50.0% 41.87%

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us-gaap Other Comprehensive Income Loss Net Of Tax Portion Attributable To Parent
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CY2019Q3 us-gaap Other Comprehensive Income Loss Net Of Tax Portion Attributable To Parent
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CY2019Q3 us-gaap Net Income Loss
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CY2018Q2 us-gaap Net Income Loss
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CY2018Q2 us-gaap Stockholders Equity
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CY2018Q3 us-gaap Stock Issued During Period Value Acquisitions
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CY2018Q3 us-gaap Stock Issued During Period Value Conversion Of Convertible Securities
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CY2018Q3 us-gaap Stock Issued During Period Value Conversion Of Convertible Securities
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CY2018Q3 us-gaap Net Income Loss
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CY2018Q4 us-gaap Other Comprehensive Income Loss Net Of Tax Portion Attributable To Parent
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CY2018Q4 us-gaap Net Income Loss
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CY2018Q4 us-gaap Stockholders Equity
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CY2019Q4 us-gaap Net Income Loss
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us-gaap Net Income Loss
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CY2019Q4 us-gaap Depreciation And Amortization
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CY2018Q4 us-gaap Net Income Loss
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us-gaap Net Income Loss
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us-gaap Depreciation And Amortization
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CY2019Q4 us-gaap Capitalized Contract Cost Amortization
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us-gaap Share Based Compensation
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CY2018Q4 crm Fair Value Adjustment Loss On Remaining Performance Obligationsof Agreements
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crm Fair Value Adjustment Loss On Remaining Performance Obligationsof Agreements
FairValueAdjustmentLossOnRemainingPerformanceObligationsofAgreements
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crm Fair Value Adjustment Loss On Remaining Performance Obligationsof Agreements
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CY2019Q4 crm Marketable Equityand Non Marketable Debtand Equity Securities Realized Gains Losson Sale
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CY2018Q4 crm Marketable Equityand Non Marketable Debtand Equity Securities Realized Gains Losson Sale
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crm Marketable Equityand Non Marketable Debtand Equity Securities Realized Gains Losson Sale
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crm Marketable Equityand Non Marketable Debtand Equity Securities Realized Gains Losson Sale
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CY2019Q4 crm Increase Decreasein Capitalized Contract Costs
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crm Increase Decreasein Capitalized Contract Costs
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crm Increase Decreasein Capitalized Contract Costs
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CY2019Q4 us-gaap Increase Decrease In Prepaid Deferred Expense And Other Assets
IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets
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CY2018Q4 us-gaap Increase Decrease In Prepaid Deferred Expense And Other Assets
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us-gaap Increase Decrease In Prepaid Deferred Expense And Other Assets
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us-gaap Increase Decrease In Prepaid Deferred Expense And Other Assets
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CY2019Q4 us-gaap Increase Decrease In Accounts Payable
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CY2019Q4 crm Increase Decreasein Operating Lease Liabilities
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crm Increase Decreasein Operating Lease Liabilities
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CY2019Q4 crm Payments For Investments In Privately Held Companies
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crm Payments For Investments In Privately Held Companies
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crm Payments For Investments In Privately Held Companies
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CY2019Q4 crm Proceeds From Investments In Privately Held Companies
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CY2018Q4 crm Proceeds From Investments In Privately Held Companies
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crm Proceeds From Investments In Privately Held Companies
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crm Proceeds From Investments In Privately Held Companies
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us-gaap Payments To Acquire Available For Sale Securities Debt
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us-gaap Payments To Acquire Available For Sale Securities Debt
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CY2019Q4 us-gaap Proceeds From Sale Of Available For Sale Securities Debt
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us-gaap Proceeds From Sale Of Available For Sale Securities Debt
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us-gaap Proceeds From Sale Of Available For Sale Securities Debt
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CY2019Q4 us-gaap Proceeds From Maturities Prepayments And Calls Of Available For Sale Securities
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CY2018Q4 us-gaap Proceeds From Maturities Prepayments And Calls Of Available For Sale Securities
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us-gaap Proceeds From Maturities Prepayments And Calls Of Available For Sale Securities
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us-gaap Proceeds From Maturities Prepayments And Calls Of Available For Sale Securities
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CY2019Q4 us-gaap Payments To Acquire Property Plant And Equipment
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CY2018Q4 us-gaap Payments To Acquire Property Plant And Equipment
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us-gaap Payments To Acquire Property Plant And Equipment
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us-gaap Payments To Acquire Property Plant And Equipment
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CY2019Q4 us-gaap Net Cash Provided By Used In Investing Activities
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CY2018Q4 us-gaap Net Cash Provided By Used In Investing Activities
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us-gaap Net Cash Provided By Used In Investing Activities
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us-gaap Net Cash Provided By Used In Investing Activities
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CY2019Q4 us-gaap Proceeds From Issuance Of Medium Term Notes
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CY2018Q4 us-gaap Proceeds From Issuance Of Medium Term Notes
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us-gaap Proceeds From Issuance Of Medium Term Notes
ProceedsFromIssuanceOfMediumTermNotes
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us-gaap Proceeds From Issuance Of Medium Term Notes
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CY2019Q4 us-gaap Proceeds From Stock Plans
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CY2018Q4 us-gaap Proceeds From Stock Plans
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us-gaap Proceeds From Stock Plans
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us-gaap Proceeds From Stock Plans
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CY2019Q4 us-gaap Repayments Of Long Term Capital Lease Obligations
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CY2018Q4 us-gaap Repayments Of Long Term Capital Lease Obligations
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us-gaap Repayments Of Long Term Capital Lease Obligations
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us-gaap Repayments Of Long Term Capital Lease Obligations
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CY2019Q4 us-gaap Repayments Of Long Term Lines Of Credit
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CY2018Q4 us-gaap Repayments Of Long Term Lines Of Credit
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us-gaap Repayments Of Long Term Lines Of Credit
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us-gaap Repayments Of Long Term Lines Of Credit
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CY2019Q4 us-gaap Net Cash Provided By Used In Financing Activities
NetCashProvidedByUsedInFinancingActivities
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CY2018Q4 us-gaap Net Cash Provided By Used In Financing Activities
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us-gaap Net Cash Provided By Used In Financing Activities
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us-gaap Net Cash Provided By Used In Financing Activities
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CY2019Q4 us-gaap Effect Of Exchange Rate On Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
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CY2018Q4 us-gaap Effect Of Exchange Rate On Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
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us-gaap Effect Of Exchange Rate On Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
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us-gaap Effect Of Exchange Rate On Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
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CY2019Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect
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CY2018Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect
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us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect
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us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect
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CY2019Q3 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
3510000000 USD
CY2018Q3 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
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CY2019Q1 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
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CY2018Q1 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
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CY2019Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
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CY2018Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
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CY2019Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
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CY2018Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
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CY2019Q4 us-gaap Interest Paid Net
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us-gaap Interest Paid Net
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us-gaap Interest Paid Net
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us-gaap Income Taxes Paid Net
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us-gaap Income Taxes Paid Net
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CY2019Q4 crm Equity Awards Assumed
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CY2018Q4 crm Equity Awards Assumed
EquityAwardsAssumed
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crm Equity Awards Assumed
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crm Equity Awards Assumed
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CY2019Q4 crm Noncash Or Part Noncash Acquisition Noncash Financialor Equity Instrument Consideration
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CY2018Q4 crm Noncash Or Part Noncash Acquisition Noncash Financialor Equity Instrument Consideration
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crm Noncash Or Part Noncash Acquisition Noncash Financialor Equity Instrument Consideration
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crm Noncash Or Part Noncash Acquisition Noncash Financialor Equity Instrument Consideration
NoncashOrPartNoncashAcquisitionNoncashFinancialorEquityInstrumentConsideration
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us-gaap Fiscal Period
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<div style="text-indent:24.75pt;margin-top:9pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-style:italic;font-weight:700;line-height:120%;">Fiscal Year</span></div><div style="text-indent:24.75pt;margin-top:5pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;">The Company’s fiscal year ends on January 31. References to fiscal 2020, for example, refer to the fiscal year ending January 31, 2020.</span></div>
us-gaap Use Of Estimates
UseOfEstimates
<div style="text-indent:24.75pt;margin-top:9pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-style:italic;font-weight:700;line-height:120%;">Use of Estimates</span></div><div style="text-indent:24.75pt;margin-top:5pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;">The preparation of financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions in the Company’s condensed consolidated financial statements and notes thereto.</span></div><div style="text-indent:24.75pt;margin-top:5pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;">Significant estimates and assumptions made by management include the determination of:</span></div><div style="text-indent:-13.5pt;padding-left:40.5pt;margin-top:3.25pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;">•</span><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;padding-left:10pt;">the fair value of assets acquired and liabilities assumed for business combinations;</span></div><div style="text-indent:-13.5pt;padding-left:40.5pt;margin-top:3.25pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;">•</span><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;padding-left:10pt;">the standalone selling price (SSP) of performance obligations for revenue contracts with multiple performance obligations;</span></div><div style="text-indent:-13.5pt;padding-left:40.5pt;margin-top:3.25pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;">•</span><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;padding-left:10pt;">the recognition, measurement and valuation of current and deferred income taxes and uncertain tax positions;</span></div><div style="text-indent:-13.5pt;padding-left:40.5pt;margin-top:3.25pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;">•</span><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;padding-left:10pt;">the average period of benefit associated with costs capitalized to obtain revenue contracts; </span></div><div style="text-indent:-13.5pt;padding-left:40.5pt;margin-top:3.25pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;">•</span><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;padding-left:10pt;">the fair value of certain stock awards issued; </span></div><div style="text-indent:-13.5pt;padding-left:40.5pt;margin-top:3.25pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;">•</span><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;padding-left:10pt;">the useful lives of intangible assets; and</span></div><div style="text-indent:-13.5pt;padding-left:40.5pt;margin-top:3.25pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;">•</span><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;padding-left:10pt;">the valuation of privately-held strategic investments.</span></div>Actual results could differ materially from those estimates. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the result of which forms the basis for making judgments about the carrying values of assets and liabilities.
us-gaap Capitalized Contract Cost Amortization
CapitalizedContractCostAmortization
561000000 USD
us-gaap Number Of Operating Segments
NumberOfOperatingSegments
1 segment
us-gaap Number Of Operating Segments
NumberOfOperatingSegments
1 segment
us-gaap Number Of Operating Segments
NumberOfOperatingSegments
1 segment
us-gaap Concentration Risk Credit Risk
ConcentrationRiskCreditRisk
<div style="text-indent:24.75pt;margin-top:9pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-style:italic;font-weight:700;line-height:120%;">Concentrations of Credit Risk, Significant Customers and Investments</span></div><div style="text-indent:24.75pt;margin-top:5pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;">The Company’s financial instruments that are exposed to concentrations of credit risk consist primarily of cash and cash equivalents, marketable securities and accounts receivable. Collateral is not required for accounts receivable. The Company maintains an allowance for its doubtful accounts receivable. This allowance is based upon historical loss patterns, the number of days that billings are past due and an evaluation of the potential risk of loss associated with delinquent accounts. Receivables are written-off and charged against the recorded allowance when the Company has exhausted collection efforts without success.</span></div><div style="text-indent:24.75pt;margin-top:5pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;">No single customer accounted for more than five percent of accounts receivable at October 31, 2019 and January 31, 2019. No single customer accounted for five percent or more of total revenue during the nine months ended October 31, 2019 and 2018, respectively. As of October 31, 2019 and January 31, 2019, assets located outside the Americas were 10 percent and 14 percent of total assets, respectively. As of October 31, 2019 and January 31, 2019, assets located in the United States were 88 percent and 84 percent of total assets, respectively.</span></div><div style="text-indent:24.75pt;margin-top:5pt;"><span style="background-color:rgb(255,255,255, 0.0);color:#000000;font-family:'Times New Roman';font-size:10pt;font-weight:400;line-height:120%;">The Company is also exposed to concentrations of risk in its strategic investment portfolio. As of October 31, 2019, the Company held five investments with carrying values that were individually greater than five percent of its total strategic investments, of which two were publicly traded and three were privately held. As of January 31, 2019, the Company held five investments that were individually greater than five percent of its total strategic investments, of which four were publicly traded and one was privately held.</span></div>
CY2019Q4 us-gaap Capitalized Contract Cost Amortization Period
CapitalizedContractCostAmortizationPeriod
P4Y
crm Capitalized Contract Cost Renewalsand Success Fees Amortization Term
CapitalizedContractCostRenewalsandSuccessFeesAmortizationTerm
P2Y
crm Increase Decreasein Capitalized Contract Costs
IncreaseDecreaseinCapitalizedContractCosts
543000000 USD
us-gaap Capitalized Contract Cost Amortization
CapitalizedContractCostAmortization
647000000 USD
crm Increase Decreasein Capitalized Contract Costs
IncreaseDecreaseinCapitalizedContractCosts
450000000 USD
CY2019Q4 us-gaap Capitalized Contract Cost Net
CapitalizedContractCostNet
1900000000 USD
CY2019Q1 us-gaap Capitalized Contract Cost Net
CapitalizedContractCostNet
2000000000.0 USD
CY2019Q4 crm Impairments Of Costs To Obtain Revenue Contracts
ImpairmentsOfCostsToObtainRevenueContracts
0 USD
crm Impairments Of Costs To Obtain Revenue Contracts
ImpairmentsOfCostsToObtainRevenueContracts
0 USD
crm Impairments Of Costs To Obtain Revenue Contracts
ImpairmentsOfCostsToObtainRevenueContracts
0 USD
CY2018Q4 crm Impairments Of Costs To Obtain Revenue Contracts
ImpairmentsOfCostsToObtainRevenueContracts
0 USD
crm Sharebased Compensation Arrangementby Sharebased Payment Award Award Offering Period
SharebasedCompensationArrangementbySharebasedPaymentAwardAwardOfferingPeriod
P12M
us-gaap Impairment Of Long Lived Assets Held For Use
ImpairmentOfLongLivedAssetsHeldForUse
0 USD
us-gaap Goodwill Impairment Loss
GoodwillImpairmentLoss
0 USD
us-gaap Impairment Of Intangible Assets Excluding Goodwill
ImpairmentOfIntangibleAssetsExcludingGoodwill
0 USD
us-gaap Impairment Of Intangible Assets Excluding Goodwill
ImpairmentOfIntangibleAssetsExcludingGoodwill
0 USD
us-gaap Impairment Of Long Lived Assets Held For Use
ImpairmentOfLongLivedAssetsHeldForUse
0 USD
us-gaap Goodwill Impairment Loss
GoodwillImpairmentLoss
0 USD
us-gaap Sharebased Compensation Arrangement By Sharebased Payment Award Purchase Price Of Common Stock Percent
SharebasedCompensationArrangementBySharebasedPaymentAwardPurchasePriceOfCommonStockPercent
0.15
crm Percentageof Tax Benefit Likely To Be Realized Upon Settlement
PercentageofTaxBenefitLikelyToBeRealizedUponSettlement
0.50
us-gaap Prior Period Reclassification Adjustment Description
PriorPeriodReclassificationAdjustmentDescription
ReclassificationsCertain reclassifications to fiscal 2019 balances were made to conform to the current period presentation in the condensed consolidated balance sheets, statements of operations and statements of cash flows. These reclassifications did not affect net cash provided by operating, investing, or financing activities.
CY2019Q4 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
4513000000 USD
CY2018Q4 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
3392000000 USD
us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
12247000000 USD
us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
9679000000 USD
CY2019Q4 us-gaap Contract With Customer Asset Net
ContractWithCustomerAssetNet
461000000 USD
CY2019Q1 us-gaap Contract With Customer Asset Net
ContractWithCustomerAssetNet
215000000 USD
CY2019Q3 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
7142000000 USD
CY2018Q3 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
5883000000 USD
CY2019Q1 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
8564000000 USD
CY2018Q1 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
6995000000 USD
CY2019Q4 crm Contractwith Customer Liability Billingsand Other
ContractwithCustomerLiabilityBillingsandOther
3886000000 USD
CY2018Q4 crm Contractwith Customer Liability Billingsand Other
ContractwithCustomerLiabilityBillingsandOther
2870000000 USD
crm Contractwith Customer Liability Billingsand Other
ContractwithCustomerLiabilityBillingsandOther
9996000000 USD
crm Contractwith Customer Liability Billingsand Other
ContractwithCustomerLiabilityBillingsandOther
7956000000 USD
CY2019Q4 crm Contractwith Customer Liability Contributionfrom Contract Asset
ContractwithCustomerLiabilityContributionfromContractAsset
61000000 USD
CY2018Q4 crm Contractwith Customer Liability Contributionfrom Contract Asset
ContractwithCustomerLiabilityContributionfromContractAsset
11000000 USD
crm Contractwith Customer Liability Contributionfrom Contract Asset
ContractwithCustomerLiabilityContributionfromContractAsset
112000000 USD
crm Contractwith Customer Liability Contributionfrom Contract Asset
ContractwithCustomerLiabilityContributionfromContractAsset
36000000 USD
CY2019Q4 us-gaap Contract With Customer Liability Increase Decrease For Contract Acquired In Business Combination
ContractWithCustomerLiabilityIncreaseDecreaseForContractAcquiredInBusinessCombination
282000000 USD
CY2018Q4 us-gaap Contract With Customer Liability Increase Decrease For Contract Acquired In Business Combination
ContractWithCustomerLiabilityIncreaseDecreaseForContractAcquiredInBusinessCombination
4000000 USD
us-gaap Contract With Customer Liability Increase Decrease For Contract Acquired In Business Combination
ContractWithCustomerLiabilityIncreaseDecreaseForContractAcquiredInBusinessCombination
433000000 USD
us-gaap Contract With Customer Liability Increase Decrease For Contract Acquired In Business Combination
ContractWithCustomerLiabilityIncreaseDecreaseForContractAcquiredInBusinessCombination
68000000 USD
CY2019Q4 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
6858000000 USD
CY2018Q4 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
5376000000 USD
CY2019Q4 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
6858000000 USD
CY2018Q4 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
5376000000 USD
CY2019Q4 crm Revenue Remaining Performance Obligation Current
RevenueRemainingPerformanceObligationCurrent
12800000000 USD
CY2019Q4 crm Revenue Remaining Performance Obligation Noncurrent
RevenueRemainingPerformanceObligationNoncurrent
13100000000 USD
CY2019Q4 us-gaap Revenue Remaining Performance Obligation
RevenueRemainingPerformanceObligation
25900000000 USD
CY2019Q1 crm Revenue Remaining Performance Obligation Current
RevenueRemainingPerformanceObligationCurrent
11900000000 USD
CY2019Q1 crm Revenue Remaining Performance Obligation Noncurrent
RevenueRemainingPerformanceObligationNoncurrent
13800000000 USD
CY2019Q1 us-gaap Revenue Remaining Performance Obligation
RevenueRemainingPerformanceObligation
25700000000 USD
CY2019Q4 us-gaap Available For Sale Debt Securities Amortized Cost Basis
AvailableForSaleDebtSecuritiesAmortizedCostBasis
2654000000 USD
CY2019Q4 us-gaap Available For Sale Debt Securities Accumulated Gross Unrealized Gain Before Tax
AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedGainBeforeTax
8000000 USD
CY2019Q4 us-gaap Available For Sale Debt Securities Accumulated Gross Unrealized Loss Before Tax
AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedLossBeforeTax
1000000 USD
CY2019Q4 us-gaap Available For Sale Securities Debt Securities
AvailableForSaleSecuritiesDebtSecurities
2661000000 USD
CY2019Q1 us-gaap Available For Sale Debt Securities Amortized Cost Basis
AvailableForSaleDebtSecuritiesAmortizedCostBasis
1685000000 USD
CY2019Q1 us-gaap Available For Sale Debt Securities Accumulated Gross Unrealized Gain Before Tax
AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedGainBeforeTax
0 USD
CY2019Q1 us-gaap Available For Sale Debt Securities Accumulated Gross Unrealized Loss Before Tax
AvailableForSaleDebtSecuritiesAccumulatedGrossUnrealizedLossBeforeTax
12000000 USD
CY2019Q1 us-gaap Available For Sale Securities Debt Securities
AvailableForSaleSecuritiesDebtSecurities
1673000000 USD
CY2019Q4 us-gaap Available For Sale Securities Debt Maturities Within One Year Fair Value
AvailableForSaleSecuritiesDebtMaturitiesWithinOneYearFairValue
1196000000 USD
CY2019Q1 us-gaap Available For Sale Securities Debt Maturities Within One Year Fair Value
AvailableForSaleSecuritiesDebtMaturitiesWithinOneYearFairValue
482000000 USD
CY2019Q4 us-gaap Available For Sale Securities Debt Maturities After One Through Five Years Fair Value
AvailableForSaleSecuritiesDebtMaturitiesAfterOneThroughFiveYearsFairValue
1463000000 USD
CY2019Q1 us-gaap Available For Sale Securities Debt Maturities After One Through Five Years Fair Value
AvailableForSaleSecuritiesDebtMaturitiesAfterOneThroughFiveYearsFairValue
1189000000 USD
CY2019Q4 us-gaap Available For Sale Securities Debt Maturities After Five Through Ten Years Fair Value
AvailableForSaleSecuritiesDebtMaturitiesAfterFiveThroughTenYearsFairValue
2000000 USD
CY2019Q1 us-gaap Available For Sale Securities Debt Maturities After Five Through Ten Years Fair Value
AvailableForSaleSecuritiesDebtMaturitiesAfterFiveThroughTenYearsFairValue
2000000 USD
CY2019Q4 us-gaap Available For Sale Securities Debt Securities
AvailableForSaleSecuritiesDebtSecurities
2661000000 USD
CY2019Q1 us-gaap Available For Sale Securities Debt Securities
AvailableForSaleSecuritiesDebtSecurities
1673000000 USD
crm Unrealized Losses On Fixed Rate Investments Upper Range Value
UnrealizedLossesOnFixedRateInvestmentsUpperRangeValue
1000000 USD
CY2019Q4 us-gaap Investment Income Interest
InvestmentIncomeInterest
32000000 USD
CY2018Q4 us-gaap Investment Income Interest
InvestmentIncomeInterest
13000000 USD
us-gaap Investment Income Interest
InvestmentIncomeInterest
89000000 USD
us-gaap Investment Income Interest
InvestmentIncomeInterest
45000000 USD
CY2019Q4 us-gaap Gain On Sale Of Investments
GainOnSaleOfInvestments
0 USD
CY2018Q4 us-gaap Gain On Sale Of Investments
GainOnSaleOfInvestments
0 USD
us-gaap Gain On Sale Of Investments
GainOnSaleOfInvestments
1000000 USD
us-gaap Gain On Sale Of Investments
GainOnSaleOfInvestments
1000000 USD
CY2019Q4 us-gaap Loss On Sale Of Investments
LossOnSaleOfInvestments
0 USD
CY2018Q4 us-gaap Loss On Sale Of Investments
LossOnSaleOfInvestments
0 USD
us-gaap Loss On Sale Of Investments
LossOnSaleOfInvestments
1000000 USD
us-gaap Loss On Sale Of Investments
LossOnSaleOfInvestments
5000000 USD
CY2019Q4 us-gaap Investment Income Net
InvestmentIncomeNet
32000000 USD
CY2018Q4 us-gaap Investment Income Net
InvestmentIncomeNet
13000000 USD
us-gaap Investment Income Net
InvestmentIncomeNet
89000000 USD
us-gaap Investment Income Net
InvestmentIncomeNet
41000000 USD
CY2019Q4 us-gaap Other Long Term Investments
OtherLongTermInvestments
1760000000 USD
CY2019Q1 us-gaap Other Long Term Investments
OtherLongTermInvestments
1302000000 USD
CY2019Q3 us-gaap Equity Securities Without Readily Determinable Fair Value Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueAmount
917000000 USD
CY2018Q3 us-gaap Equity Securities Without Readily Determinable Fair Value Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueAmount
667000000 USD
CY2019Q1 us-gaap Equity Securities Without Readily Determinable Fair Value Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueAmount
785000000 USD
CY2018Q1 us-gaap Equity Securities Without Readily Determinable Fair Value Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueAmount
548000000 USD
CY2019Q4 crm Strategic Investments Net Additions Reductions
StrategicInvestmentsNetAdditionsReductions
322000000 USD
CY2018Q4 crm Strategic Investments Net Additions Reductions
StrategicInvestmentsNetAdditionsReductions
25000000 USD
crm Strategic Investments Net Additions Reductions
StrategicInvestmentsNetAdditionsReductions
333000000 USD
crm Strategic Investments Net Additions Reductions
StrategicInvestmentsNetAdditionsReductions
55000000 USD
CY2019Q4 us-gaap Equity Securities Without Readily Determinable Fair Value Upward Price Adjustment Annual Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueUpwardPriceAdjustmentAnnualAmount
81000000 USD
CY2018Q4 us-gaap Equity Securities Without Readily Determinable Fair Value Upward Price Adjustment Annual Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueUpwardPriceAdjustmentAnnualAmount
20000000 USD
us-gaap Equity Securities Without Readily Determinable Fair Value Upward Price Adjustment Annual Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueUpwardPriceAdjustmentAnnualAmount
253000000 USD
us-gaap Equity Securities Without Readily Determinable Fair Value Upward Price Adjustment Annual Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueUpwardPriceAdjustmentAnnualAmount
132000000 USD
CY2019Q4 crm Equity Securitieswithout Readily Determinable Fair Value Impairment Lossand Downward Price Adjustment Annual Amount
EquitySecuritieswithoutReadilyDeterminableFairValueImpairmentLossandDownwardPriceAdjustmentAnnualAmount
-3000000 USD
CY2018Q4 crm Equity Securitieswithout Readily Determinable Fair Value Impairment Lossand Downward Price Adjustment Annual Amount
EquitySecuritieswithoutReadilyDeterminableFairValueImpairmentLossandDownwardPriceAdjustmentAnnualAmount
-1000000 USD
crm Equity Securitieswithout Readily Determinable Fair Value Impairment Lossand Downward Price Adjustment Annual Amount
EquitySecuritieswithoutReadilyDeterminableFairValueImpairmentLossandDownwardPriceAdjustmentAnnualAmount
-54000000 USD
crm Equity Securitieswithout Readily Determinable Fair Value Impairment Lossand Downward Price Adjustment Annual Amount
EquitySecuritieswithoutReadilyDeterminableFairValueImpairmentLossandDownwardPriceAdjustmentAnnualAmount
-24000000 USD
CY2019Q4 us-gaap Equity Securities Without Readily Determinable Fair Value Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueAmount
1317000000 USD
CY2018Q4 us-gaap Equity Securities Without Readily Determinable Fair Value Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueAmount
711000000 USD
CY2019Q4 us-gaap Equity Securities Without Readily Determinable Fair Value Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueAmount
1317000000 USD
CY2018Q4 us-gaap Equity Securities Without Readily Determinable Fair Value Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueAmount
711000000 USD
CY2019Q4 crm Equity Securitieswithout Readily Determinable Fair Value Impairment Lossand Downward Price Adjustment Cumulative Amount
EquitySecuritieswithoutReadilyDeterminableFairValueImpairmentLossandDownwardPriceAdjustmentCumulativeAmount
86000000 USD
CY2019Q4 us-gaap Equity Securities Without Readily Determinable Fair Value Upward Price Adjustment Cumulative Amount
EquitySecuritiesWithoutReadilyDeterminableFairValueUpwardPriceAdjustmentCumulativeAmount
427000000 USD
CY2019Q4 crm Gain Losson Strategic Investments
GainLossonStrategicInvestments
6000000 USD
CY2018Q4 crm Gain Losson Strategic Investments
GainLossonStrategicInvestments
63000000 USD
crm Gain Losson Strategic Investments
GainLossonStrategicInvestments
396000000 USD
crm Gain Losson Strategic Investments
GainLossonStrategicInvestments
417000000 USD
CY2019Q4 us-gaap Equity Securities Fv Ni Realized Gain Loss
EquitySecuritiesFvNiRealizedGainLoss
152000000 USD
us-gaap Equity Securities Fv Ni Realized Gain Loss
EquitySecuritiesFvNiRealizedGainLoss
336000000 USD
CY2019Q4 us-gaap Realized Investment Gains Losses
RealizedInvestmentGainsLosses
-9000000 USD
us-gaap Realized Investment Gains Losses
RealizedInvestmentGainsLosses
283000000 USD
CY2019Q4 us-gaap Assets Fair Value Disclosure
AssetsFairValueDisclosure
5308000000 USD
CY2019Q4 us-gaap Liabilities Fair Value Disclosure
LiabilitiesFairValueDisclosure
53000000 USD
CY2019Q1 us-gaap Assets Fair Value Disclosure
AssetsFairValueDisclosure
3699000000 USD
CY2019Q1 us-gaap Liabilities Fair Value Disclosure
LiabilitiesFairValueDisclosure
17000000 USD
CY2019Q1 us-gaap Liabilities Fair Value Disclosure
LiabilitiesFairValueDisclosure
17000000 USD
crm Fair Value Adjustment Loss On Remaining Performance Obligationsof Agreements
FairValueAdjustmentLossOnRemainingPerformanceObligationsofAgreements
166000000 USD
CY2019Q1 us-gaap Finite Lived Intangible Assets Gross
FiniteLivedIntangibleAssetsGross
3419000000 USD
crm Finitelived Intangible Assets Additionsand Retirements Net
FinitelivedIntangibleAssetsAdditionsandRetirementsNet
3586000000 USD
CY2019Q4 us-gaap Finite Lived Intangible Assets Gross
FiniteLivedIntangibleAssetsGross
7005000000 USD
CY2019Q1 us-gaap Finite Lived Intangible Assets Accumulated Amortization
FiniteLivedIntangibleAssetsAccumulatedAmortization
1496000000 USD
crm Finitelived Intangible Assets Amortization Expenseand Retirements Net
FinitelivedIntangibleAssetsAmortizationExpenseandRetirementsNet
522000000 USD
CY2019Q4 us-gaap Finite Lived Intangible Assets Accumulated Amortization
FiniteLivedIntangibleAssetsAccumulatedAmortization
2018000000 USD
CY2019Q1 us-gaap Finite Lived Intangible Assets Net
FiniteLivedIntangibleAssetsNet
1923000000 USD
CY2019Q4 us-gaap Finite Lived Intangible Assets Net
FiniteLivedIntangibleAssetsNet
4987000000 USD
us-gaap Acquired Finite Lived Intangible Assets Weighted Average Useful Life
AcquiredFiniteLivedIntangibleAssetsWeightedAverageUsefulLife
P5Y6M
CY2019Q4 us-gaap Amortization Of Above And Below Market Leases
AmortizationOfAboveAndBelowMarketLeases
266000000 USD
CY2018Q4 us-gaap Amortization Of Above And Below Market Leases
AmortizationOfAboveAndBelowMarketLeases
129000000 USD
us-gaap Amortization Of Above And Below Market Leases
AmortizationOfAboveAndBelowMarketLeases
522000000 USD
us-gaap Amortization Of Above And Below Market Leases
AmortizationOfAboveAndBelowMarketLeases
317000000 USD
CY2019Q4 us-gaap Finite Lived Intangible Assets Amortization Expense Remainder Of Fiscal Year
FiniteLivedIntangibleAssetsAmortizationExpenseRemainderOfFiscalYear
270000000 USD
CY2019Q4 us-gaap Finite Lived Intangible Assets Amortization Expense Year Two
FiniteLivedIntangibleAssetsAmortizationExpenseYearTwo
1055000000 USD
CY2019Q4 us-gaap Finite Lived Intangible Assets Amortization Expense Year Three
FiniteLivedIntangibleAssetsAmortizationExpenseYearThree
981000000 USD
CY2019Q4 us-gaap Finite Lived Intangible Assets Amortization Expense Year Four
FiniteLivedIntangibleAssetsAmortizationExpenseYearFour
833000000 USD
CY2019Q4 us-gaap Finite Lived Intangible Assets Amortization Expense Year Five
FiniteLivedIntangibleAssetsAmortizationExpenseYearFive
750000000 USD
CY2019Q4 us-gaap Finite Lived Intangible Assets Amortization Expense After Year Five
FiniteLivedIntangibleAssetsAmortizationExpenseAfterYearFive
1098000000 USD
CY2019Q4 us-gaap Finite Lived Intangible Assets Net
FiniteLivedIntangibleAssetsNet
4987000000 USD
CY2019Q1 us-gaap Goodwill
Goodwill
12851000000 USD
us-gaap Goodwill Translation And Purchase Accounting Adjustments
GoodwillTranslationAndPurchaseAccountingAdjustments
6000000 USD
CY2019Q4 us-gaap Goodwill
Goodwill
25022000000 USD
CY2019Q4 us-gaap Debt Instrument Carrying Amount
DebtInstrumentCarryingAmount
2827000000 USD
CY2019Q1 us-gaap Debt Instrument Carrying Amount
DebtInstrumentCarryingAmount
3176000000 USD
CY2019Q4 us-gaap Long Term Debt Current
LongTermDebtCurrent
3000000 USD
CY2019Q1 us-gaap Long Term Debt Current
LongTermDebtCurrent
3000000 USD
CY2019Q4 us-gaap Long Term Debt Noncurrent
LongTermDebtNoncurrent
2824000000 USD
CY2019Q1 us-gaap Long Term Debt Noncurrent
LongTermDebtNoncurrent
3173000000 USD
CY2019Q4 us-gaap Long Term Debt Maturities Repayments Of Principal Remainder Of Fiscal Year
LongTermDebtMaturitiesRepaymentsOfPrincipalRemainderOfFiscalYear
1000000 USD
CY2019Q4 us-gaap Long Term Debt Maturities Repayments Of Principal In Year Two
LongTermDebtMaturitiesRepaymentsOfPrincipalInYearTwo
4000000 USD
CY2019Q4 us-gaap Long Term Debt Maturities Repayments Of Principal In Year Three
LongTermDebtMaturitiesRepaymentsOfPrincipalInYearThree
154000000 USD
CY2019Q4 us-gaap Long Term Debt Maturities Repayments Of Principal In Year Four
LongTermDebtMaturitiesRepaymentsOfPrincipalInYearFour
4000000 USD
CY2019Q4 us-gaap Long Term Debt Maturities Repayments Of Principal In Year Five
LongTermDebtMaturitiesRepaymentsOfPrincipalInYearFive
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us-gaap Amortization Of Debt Discount Premium
AmortizationOfDebtDiscountPremium
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CY2019Q4 us-gaap Long Term Debt Maturities Repayments Of Principal After Year Five
LongTermDebtMaturitiesRepaymentsOfPrincipalAfterYearFive
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CY2019Q4 us-gaap Long Term Debt
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CY2019Q4 us-gaap Interest Expense Debt Excluding Amortization
InterestExpenseDebtExcludingAmortization
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CY2018Q4 us-gaap Interest Expense Debt Excluding Amortization
InterestExpenseDebtExcludingAmortization
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us-gaap Interest Expense Debt Excluding Amortization
InterestExpenseDebtExcludingAmortization
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us-gaap Interest Expense Debt Excluding Amortization
InterestExpenseDebtExcludingAmortization
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CY2019Q4 us-gaap Amortization Of Financing Costs
AmortizationOfFinancingCosts
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CY2018Q4 us-gaap Amortization Of Financing Costs
AmortizationOfFinancingCosts
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us-gaap Amortization Of Financing Costs
AmortizationOfFinancingCosts
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us-gaap Amortization Of Financing Costs
AmortizationOfFinancingCosts
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CY2019Q4 us-gaap Amortization Of Debt Discount Premium
AmortizationOfDebtDiscountPremium
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CY2018Q4 us-gaap Amortization Of Debt Discount Premium
AmortizationOfDebtDiscountPremium
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us-gaap Amortization Of Debt Discount Premium
AmortizationOfDebtDiscountPremium
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CY2019Q4 us-gaap Interest Expense Debt
InterestExpenseDebt
27000000 USD
CY2018Q4 us-gaap Interest Expense Debt
InterestExpenseDebt
33000000 USD
us-gaap Interest Expense Debt
InterestExpenseDebt
85000000 USD
us-gaap Interest Expense Debt
InterestExpenseDebt
92000000 USD
CY2019Q1 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Outstanding Number
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingNumber
26000000 shares
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ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingWeightedAverageExercisePrice
74.15
us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Grants In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsGrantsInPeriod
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us-gaap Share Based Compensation Arrangements By Share Based Payment Award Options Grants In Period Weighted Average Exercise Price
ShareBasedCompensationArrangementsByShareBasedPaymentAwardOptionsGrantsInPeriodWeightedAverageExercisePrice
131.92
us-gaap Stock Issued During Period Shares Stock Options Exercised
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us-gaap Share Based Compensation Arrangements By Share Based Payment Award Options Exercises In Period Weighted Average Exercise Price
ShareBasedCompensationArrangementsByShareBasedPaymentAwardOptionsExercisesInPeriodWeightedAverageExercisePrice
57.53
us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Forfeitures And Expirations In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsForfeituresAndExpirationsInPeriod
1000000 shares
us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Forfeitures And Expirations In Period Weighted Average Exercise Price
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsForfeituresAndExpirationsInPeriodWeightedAverageExercisePrice
113.16
CY2019Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Outstanding Number
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingNumber
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CY2019Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Outstanding Weighted Average Exercise Price
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingWeightedAverageExercisePrice
93.81
CY2019Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Outstanding Intrinsic Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsOutstandingIntrinsicValue
1907000000 USD
CY2019Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Vested And Expected To Vest Outstanding Number
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsVestedAndExpectedToVestOutstandingNumber
28000000 shares
CY2019Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Vested And Expected To Vest Outstanding Weighted Average Exercise Price
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsVestedAndExpectedToVestOutstandingWeightedAverageExercisePrice
90.70
CY2019Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Vested And Expected To Vest Outstanding Aggregate Intrinsic Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsVestedAndExpectedToVestOutstandingAggregateIntrinsicValue
1866000000 USD
CY2019Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Vested And Expected To Vest Exercisable Number
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsVestedAndExpectedToVestExercisableNumber
16000000 shares
CY2019Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Options Exercisable Weighted Average Exercise Price
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsExercisableWeightedAverageExercisePrice
62.63
CY2019Q4 us-gaap Sharebased Compensation Arrangement By Sharebased Payment Award Options Exercisable Intrinsic Value1
SharebasedCompensationArrangementBySharebasedPaymentAwardOptionsExercisableIntrinsicValue1
1467000000 USD
CY2019Q4 us-gaap Share Based Compensation Shares Authorized Under Stock Option Plans Exercise Price Range Number Of Outstanding Options
ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfOutstandingOptions
30000000 shares
us-gaap Sharebased Compensation Shares Authorized Under Stock Option Plans Exercise Price Range Outstanding Options Weighted Average Remaining Contractual Term2
SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeOutstandingOptionsWeightedAverageRemainingContractualTerm2
P4Y8M12D
CY2019Q4 us-gaap Sharebased Compensation Shares Authorized Under Stock Option Plans Exercise Price Range Outstanding Options Weighted Average Exercise Price Beginning Balance1
SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeOutstandingOptionsWeightedAverageExercisePriceBeginningBalance1
93.81
CY2019Q4 us-gaap Share Based Compensation Shares Authorized Under Stock Option Plans Exercise Price Range Number Of Exercisable Options
ShareBasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeNumberOfExercisableOptions
16000000 shares
CY2019Q4 us-gaap Sharebased Compensation Shares Authorized Under Stock Option Plans Exercise Price Range Exercisable Options Weighted Average Exercise Price1
SharebasedCompensationSharesAuthorizedUnderStockOptionPlansExercisePriceRangeExercisableOptionsWeightedAverageExercisePrice1
62.63
CY2019Q4 us-gaap Common Stock Capital Shares Reserved For Future Issuance
CommonStockCapitalSharesReservedForFutureIssuance
141000000 shares
CY2019Q1 us-gaap Common Stock Capital Shares Reserved For Future Issuance
CommonStockCapitalSharesReservedForFutureIssuance
115000000 shares
us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
336000000 USD
us-gaap Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
710000000 USD
us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.47
us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
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us-gaap Income Loss From Continuing Operations Before Income Taxes Minority Interest And Income Loss From Equity Method Investments
IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
744000000 USD
us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
-0.01
us-gaap Tax Adjustments Settlements And Unusual Provisions
TaxAdjustmentsSettlementsAndUnusualProvisions
-140000000 USD
CY2019Q4 us-gaap Decrease In Unrecognized Tax Benefits Is Reasonably Possible
DecreaseInUnrecognizedTaxBenefitsIsReasonablyPossible
17000000 USD
CY2019Q4 us-gaap Net Income Loss
NetIncomeLoss
-109000000 USD
CY2018Q4 us-gaap Net Income Loss
NetIncomeLoss
105000000 USD
us-gaap Net Income Loss
NetIncomeLoss
374000000 USD
us-gaap Net Income Loss
NetIncomeLoss
748000000 USD
CY2019Q4 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
879000000 shares
CY2018Q4 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
760000000 shares
us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
809000000 shares
us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
746000000 shares
CY2019Q4 us-gaap Incremental Common Shares Attributable To Conversion Of Debt Securities
IncrementalCommonSharesAttributableToConversionOfDebtSecurities
0 shares
CY2018Q4 us-gaap Incremental Common Shares Attributable To Conversion Of Debt Securities
IncrementalCommonSharesAttributableToConversionOfDebtSecurities
0 shares
us-gaap Incremental Common Shares Attributable To Conversion Of Debt Securities
IncrementalCommonSharesAttributableToConversionOfDebtSecurities
0 shares
us-gaap Incremental Common Shares Attributable To Conversion Of Debt Securities
IncrementalCommonSharesAttributableToConversionOfDebtSecurities
1000000 shares
CY2019Q4 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
0 shares
CY2018Q4 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
25000000 shares
us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
20000000 shares
us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
22000000 shares
CY2019Q4 us-gaap Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
0 shares
CY2018Q4 us-gaap Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
0 shares
us-gaap Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
0 shares
us-gaap Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
3000000 shares
CY2019Q4 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
879000000 shares
CY2018Q4 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
785000000 shares
us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
829000000 shares
us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
772000000 shares
CY2019Q4 us-gaap Lessee Operating Lease Renewal Term
LesseeOperatingLeaseRenewalTerm
P5Y
crm Lessee Operating Lease Termination Period
LesseeOperatingLeaseTerminationPeriod
P1Y
CY2019Q4 us-gaap Operating Lease Cost
OperatingLeaseCost
230000000 USD
us-gaap Operating Lease Cost
OperatingLeaseCost
653000000 USD
CY2019Q4 us-gaap Finance Lease Right Of Use Asset Amortization
FinanceLeaseRightOfUseAssetAmortization
16000000 USD
us-gaap Finance Lease Right Of Use Asset Amortization
FinanceLeaseRightOfUseAssetAmortization
49000000 USD
CY2019Q4 us-gaap Finance Lease Interest Expense
FinanceLeaseInterestExpense
4000000 USD
us-gaap Finance Lease Interest Expense
FinanceLeaseInterestExpense
15000000 USD
CY2019Q4 crm Finance Lease Cost
FinanceLeaseCost
20000000 USD
crm Finance Lease Cost
FinanceLeaseCost
64000000 USD
CY2019Q4 us-gaap Operating Lease Payments
OperatingLeasePayments
223000000 USD
us-gaap Operating Lease Payments
OperatingLeasePayments
614000000 USD
CY2019Q4 us-gaap Finance Lease Principal Payments
FinanceLeasePrincipalPayments
3000000 USD
us-gaap Finance Lease Principal Payments
FinanceLeasePrincipalPayments
11000000 USD
CY2019Q4 us-gaap Finance Lease Interest Payment On Liability
FinanceLeaseInterestPaymentOnLiability
14000000 USD
us-gaap Finance Lease Interest Payment On Liability
FinanceLeaseInterestPaymentOnLiability
150000000 USD
CY2019Q4 crm Right Of Use Assets Obtained In Exchange For Operating Lease Liability
RightOfUseAssetsObtainedInExchangeForOperatingLeaseLiability
70000000 USD
crm Right Of Use Assets Obtained In Exchange For Operating Lease Liability
RightOfUseAssetsObtainedInExchangeForOperatingLeaseLiability
400000000 USD
CY2019Q4 us-gaap Operating Lease Right Of Use Asset
OperatingLeaseRightOfUseAsset
3150000000 USD
CY2019Q4 us-gaap Operating Lease Liability Current
OperatingLeaseLiabilityCurrent
735000000 USD
CY2019Q4 us-gaap Operating Lease Liability Noncurrent
OperatingLeaseLiabilityNoncurrent
2535000000 USD
CY2019Q4 us-gaap Operating Lease Liability
OperatingLeaseLiability
3270000000 USD
CY2019Q4 crm Finance Lease Right Of Use Asset Accumulated Depreciation
FinanceLeaseRightOfUseAssetAccumulatedDepreciation
388000000 USD
CY2019Q4 us-gaap Finance Lease Right Of Use Asset
FinanceLeaseRightOfUseAsset
405000000 USD
CY2019Q4 us-gaap Finance Lease Liability Current
FinanceLeaseLiabilityCurrent
65000000 USD
CY2019Q4 us-gaap Finance Lease Liability Noncurrent
FinanceLeaseLiabilityNoncurrent
334000000 USD
CY2019Q4 us-gaap Finance Lease Liability
FinanceLeaseLiability
399000000 USD
CY2019Q4 us-gaap Operating Lease Weighted Average Remaining Lease Term1
OperatingLeaseWeightedAverageRemainingLeaseTerm1
P7Y
CY2019Q4 us-gaap Finance Lease Weighted Average Remaining Lease Term1
FinanceLeaseWeightedAverageRemainingLeaseTerm1
P18Y
CY2019Q4 us-gaap Operating Lease Weighted Average Discount Rate Percent
OperatingLeaseWeightedAverageDiscountRatePercent
0.028
CY2019Q4 us-gaap Finance Lease Weighted Average Discount Rate Percent
FinanceLeaseWeightedAverageDiscountRatePercent
0.045
CY2019Q4 us-gaap Lessee Operating Lease Liability Payments Remainder Of Fiscal Year
LesseeOperatingLeaseLiabilityPaymentsRemainderOfFiscalYear
192000000 USD
CY2019Q4 us-gaap Finance Lease Liability Payments Remainder Of Fiscal Year
FinanceLeaseLiabilityPaymentsRemainderOfFiscalYear
18000000 USD
CY2019Q4 us-gaap Lessee Operating Lease Liability Payments Due Year Two
LesseeOperatingLeaseLiabilityPaymentsDueYearTwo
792000000 USD
CY2019Q4 us-gaap Finance Lease Liability Payments Due Year Two
FinanceLeaseLiabilityPaymentsDueYearTwo
67000000 USD
CY2019Q4 us-gaap Lessee Operating Lease Liability Payments Due Year Three
LesseeOperatingLeaseLiabilityPaymentsDueYearThree
590000000 USD
CY2019Q4 us-gaap Finance Lease Liability Payments Due Year Three
FinanceLeaseLiabilityPaymentsDueYearThree
23000000 USD
CY2019Q4 us-gaap Lessee Operating Lease Liability Payments Due Year Four
LesseeOperatingLeaseLiabilityPaymentsDueYearFour
424000000 USD
CY2019Q4 us-gaap Finance Lease Liability Payments Due Year Four
FinanceLeaseLiabilityPaymentsDueYearFour
23000000 USD
CY2019Q4 us-gaap Lessee Operating Lease Liability Payments Due Year Five
LesseeOperatingLeaseLiabilityPaymentsDueYearFive
343000000 USD
CY2019Q4 us-gaap Finance Lease Liability Payments Due Year Five
FinanceLeaseLiabilityPaymentsDueYearFive
24000000 USD
CY2019Q4 us-gaap Lessee Operating Lease Liability Payments Due After Year Five
LesseeOperatingLeaseLiabilityPaymentsDueAfterYearFive
1297000000 USD
CY2019Q4 us-gaap Finance Lease Liability Payments Due After Year Five
FinanceLeaseLiabilityPaymentsDueAfterYearFive
434000000 USD
CY2019Q4 us-gaap Lessee Operating Lease Liability Payments Due
LesseeOperatingLeaseLiabilityPaymentsDue
3638000000 USD
CY2019Q4 us-gaap Finance Lease Liability Payments Due
FinanceLeaseLiabilityPaymentsDue
589000000 USD
CY2019Q4 us-gaap Lessee Operating Lease Liability Undiscounted Excess Amount
LesseeOperatingLeaseLiabilityUndiscountedExcessAmount
368000000 USD
CY2019Q4 us-gaap Finance Lease Liability Undiscounted Excess Amount
FinanceLeaseLiabilityUndiscountedExcessAmount
190000000 USD
CY2019Q4 us-gaap Operating Lease Liability
OperatingLeaseLiability
3270000000 USD
CY2019Q4 us-gaap Finance Lease Liability
FinanceLeaseLiability
399000000 USD
CY2019Q4 us-gaap Lessor Operating Lease Payments To Be Received Remainder Of Fiscal Year
LessorOperatingLeasePaymentsToBeReceivedRemainderOfFiscalYear
10000000 USD
CY2019Q4 crm Lessor Operating Lease Paymentstobe Received Next Four Years
LessorOperatingLeasePaymentstobeReceivedNextFourYears
135000000 USD
CY2019Q4 us-gaap Lessor Operating Lease Payments To Be Received Thereafter
LessorOperatingLeasePaymentsToBeReceivedThereafter
82000000 USD
CY2019Q4 crm Lessee Operating Lease Lease Notyet Commenced Amount
LesseeOperatingLeaseLeaseNotyetCommencedAmount
2500000000 USD
CY2019Q4 crm Lessee Operating Lease Commitmentincluding Lease Notyet Commenced Amount
LesseeOperatingLeaseCommitmentincludingLeaseNotyetCommencedAmount
6100000000 USD

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