DocuSign Inc

docusign.com

What Do They Do?

Sells agreement-management software, including electronic-signature and contract-management tools, to businesses and government institutions.

How Do They Make Money?

Customers pay subscription fees for continuing access to the software and customer support over the contract term; multi-year customers generally pay annually in advance. Professional-services fees are tied to consulting and training work as it is performed, while on-premises software sales are counted at shipment.

revenue

Segment	Share	Revenue	How money arrives
Subscription Recurring	98% FY2023: 97%		Recurring
Professional services and other Mix	2.1% FY2023: 2.9%		Mix

Who Are Their Customers?

Enterprise and commercial customers buy through Docusign’s direct sales team and partners; very small businesses can purchase through digital self-service. Customers also include government institutions, entrepreneurs, and consumers.

Do Revenues Turn Into Profits?

Yes. It kept 10 cents of every revenue dollar as net income in FY2026 and turned 33 cents into free cash flow.

Operating income, FY2026

9% of revenue

▲ +49% vs FY2025 ($199.9M, 7%)

Net income, FY2026

10% of revenue

▼ −71% vs FY2025 ($1.1B, 36%)

Free cash flow, FY2026

33% of revenue

▲ +15% vs FY2025 ($920.3M, 31%)

How Are They Changing?

Since the FY2026 annual report

Latest quarter: Q2 FY2027, the three months to Jul 31, 2026

Revenue: ▲ +9%; vs $800.6M in Q2 FY2026
Net income: ▲ +23%; vs $63M in Q2 FY2026

Subscription and Circulation share of revenue vs 98.0% in Q2 FY2026

Sep 3, 2026 Raises full-year revenue and ARR guidance Raised revenue guidance to $3,499 million–$3,507 million and expects IAM to represent 18%–19% of total ARR exiting Q4.

Growing. Revenue grew 53% in 4 years, from $2.1B in FY2022 to $3.2B in FY2026, about 11% a year.

From separate products to an IAM platform The older report describes eSignature as the anchor product alongside tools for other agreement tasks. The latest report centers its offerings on IAM, combining eSignature with an AI agreement repository and workflow tools for managing agreements across their lifecycle.

Revenue over time

Subscription Professional services and other

$5B$2.5B$0

FY2022 FY2023 FY2024 FY2025 FY2026

Who Do They Compete With?

Competes with Adobe

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