Five9, Inc.

five9.com

What Do They Do?

Sells cloud software that routes and manages contact-center interactions, with artificial-intelligence tools for customer service, sales, and marketing teams at businesses.

How Do They Make Money?

Businesses pay monthly subscription fees, mainly based on agent licenses, and pay for artificial-intelligence services by consumption or capacity. Customers also pay for telephony based on usage, generally billed after use; implementation and related professional services are mainly fixed-fee.

FY2025 revenue

Who Are Their Customers?

Larger companies are sold to by a field sales team, while a telesales team targets smaller companies. Technology distributors, integration firms, and resellers also generate leads, integrate the platform, and sell it to customers.

Do Revenues Turn Into Profits?

Yes. It kept 3 cents of every revenue dollar as net income in FY2025 and turned 18 cents into free cash flow.

Operating income, FY2025

3% of revenue

▲ Now profitable vs FY2024 (−$51.3M, −5%)

Net income, FY2025

3% of revenue

▲ Now profitable vs FY2024 (−$12.8M, −1%)

Free cash flow, FY2025

18% of revenue

▲ +100% vs FY2024 ($100.8M, 10%)

How Are They Changing?

Since the FY2025 annual report

Latest quarter: Q2 FY2026, the three months to Jun 30, 2026

Revenue: ▲ +10%; vs $283.3M in Q2 FY2025
Net income: ▲ +192%; vs $1.2M in Q2 FY2025

Aug 6, 2026 Issued full-year and third-quarter financial guidance The company projected full-year revenue of $1.260 to $1.272 billion and third-quarter revenue of $316.0 to $322.0 million.

Growing. Revenue grew 89% in 4 years, from $609.6M in FY2021 to $1.1B in FY2025, about 17% a year.

AI-centered platform The older report describes cloud contact-center software with native artificial intelligence and automation; the latest frames the platform as AI-native and describes generative AI tools for virtual agents, agent assistance, call summaries, and customer insights.

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