Nice Ltd
nice.comWhat Do They Do?
Provides cloud software that automates customer service and helps financial institutions detect fraud, money laundering, and compliance problems.
20-F for FY2025, filed Feb 26, 2026
How Do They Make Money?
Customers pay subscription fees for access to NICE’s cloud platforms, based on billing cycles and contract terms; some contracts also charge based on actual usage.
20-F for FY2025, filed Feb 26, 2026The Company derives its cloud revenues from subscription services, which are comprised of subscription fees from granting customers access…View ↗
The Company receives payments from customers based upon billing cycles and contract terms which may vary by contract type. Invoice payment…View ↗
The transaction price is determined based on the consideration to which the Company will be entitled in exchange for transferring goods or…View ↗
Some of the Company's contracts include variable fees that are based on actual usage. For these contracts, the Company generally allocates…View ↗
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20-F for FY2025, filed Feb 26, 2026
FY2025 revenue by product or service ↗
$2.9B
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20-F for FY2025, filed Feb 26, 2026
$2.9B ↗
| Segment | Share | Revenue | How money arrives |
|---|---|---|---|
|
Cloud
Recurring
20-F for FY2025, filed Feb 26, 2026 |
76%
FY2022: 59%
|
Cloud, FY2025
$2.2B Sources
|
Recurring |
|
Services
|
19%
FY2022: 30%
|
Services, FY2025
$560M Sources
|
|
|
Product
|
5.0%
FY2022: 11%
|
Product, FY2025
$147M Sources
|
Who Are Their Customers?
Customers include enterprises seeking customer service automation, financial institutions, and public safety and justice organizations. NICE sells directly through its sales force and indirectly through distributors, system integrators, and strategic partners.
20-F for FY2025, filed Feb 26, 2026NiCE is a global enterprise software leader, delivering mission-critical AI-powered cloud platforms that serve two main markets: Customer…View ↗
In the Customer Engagement market, our CXone AI platform enables organizations to automate service at scale, augment their workforce with…View ↗
In the Financial Crime and Compliance market, we protect financial services organizations, with embedded-AI solutions that identify risks…View ↗
The Company generates revenues from sales of cloud, services, and software products, which include software license, SaaS, network…View ↗
Do Revenues Turn Into Profits?
Yes. It kept 21 cents of every revenue dollar as net income in FY2025 and turned 24 cents into free cash flow.
20-F for FY2025, filed Feb 26, 2026
$645.8MView ↗
20-F for FY2025, filed Feb 26, 2026
$612.1MView ↗
20-F for FY2025, filed Feb 26, 2026
$697.6MView ↗
How Are They Changing?
Growing. Revenue grew 53% in 4 years, from $1.9B in FY2021 to $2.9B in FY2025, about 11% a year.
Who Do They Compete With?
Competes with Amazon Connect, Avaya, Cisco, Five9, Genesys, TalkDesk, Kore.ai, Sierra.ai, Cresta, Salesforce, LivePerson, Alvaria, Calabrio, Verint, 8x8, Vonage, Zoom, Zendesk, SAS, and FICO
20-F for FY2025, filed Feb 26, 2026We are leaders in the Customer Engagement space. In the CCaaS market, which is a part of the broader Contact Center Infrastructure market…View ↗
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