$TTEC
TTEC Holdings, Inc.

2020 Q4 Form 10-K Financial Statement

#000155837021002162 Filed on March 01, 2021

View on sec.gov

Income Statement

Concept 2020 Q4 2019 Q4 2019 Q3
Revenue $571.0M $461.3M $395.5M
YoY Change 23.77% 10.08% 8.39%
Cost Of Revenue $413.7M $331.8M $292.6M
YoY Change 24.68% 5.87% 1.99%
Gross Profit $157.3M $129.6M $102.9M
YoY Change 21.37% 22.5% 31.92%
Gross Profit Margin 27.55% 28.09% 26.02%
Selling, General & Admin $57.24M $53.89M $48.06M
YoY Change 6.2% 12.75% 11.0%
% of Gross Profit 36.39% 41.58% 46.71%
Research & Development
YoY Change
% of Gross Profit
Depreciation & Amortization $21.80M $18.60M $16.70M
YoY Change 17.2% 8.77% -4.02%
% of Gross Profit 13.86% 14.35% 16.23%
Operating Expenses $57.24M $53.89M $48.06M
YoY Change 6.2% -16.96% -20.82%
Operating Profit $61.62M $42.76M $25.98M
YoY Change 44.08% 4.56% 50.18%
Interest Expense -$1.800M -$5.000M $4.041M
YoY Change -64.0% -20.63% -150.51%
% of Operating Profit -2.92% -11.69% 15.55%
Other Income/Expense, Net -$3.366M -$6.428M -$806.0K
YoY Change -47.64% 221.4% -142.42%
Pretax Income $58.20M $36.30M $25.18M
YoY Change 60.33% 11.35% 192.73%
Income Tax $11.28M $5.670M $5.196M
% Of Pretax Income 19.39% 15.62% 20.64%
Net Earnings $44.42M $28.26M $18.10M
YoY Change 57.18% 39.23% 235.2%
Net Earnings / Revenue 7.78% 6.13% 4.58%
Basic Earnings Per Share $0.95 $0.61 $0.39
Diluted Earnings Per Share $0.94 $0.60 $0.39
COMMON SHARES
Basic Shares Outstanding 46.74M 46.49M 46.48M
Diluted Shares Outstanding 47.23M 46.83M 46.77M

Balance Sheet

Concept 2020 Q4 2019 Q4 2019 Q3
SHORT-TERM ASSETS
Cash & Short-Term Investments $132.9M $82.60M $85.70M
YoY Change 60.9% 5.63% -8.73%
Cash & Equivalents $132.9M $82.41M $95.80M
Short-Term Investments $200.0K $300.0K
Other Short-Term Assets $104.6M $96.00M $80.50M
YoY Change 8.96% 8.47% -14.27%
Inventory
Prepaid Expenses
Receivables $378.4M $331.1M $312.1M
Other Receivables $40.90M $40.00M $37.30M
Total Short-Term Assets $656.8M $549.8M $515.6M
YoY Change 19.46% 4.43% 2.5%
LONG-TERM ASSETS
Property, Plant & Equipment $299.5M $176.6M $311.1M
YoY Change 69.56% 9.37% 92.99%
Goodwill $363.5M $301.7M
YoY Change 20.49% 47.43%
Intangibles
YoY Change
Long-Term Investments
YoY Change
Other Assets $69.44M $68.97M $79.30M
YoY Change 0.68% 5.39% -11.59%
Total Long-Term Assets $859.6M $827.0M $666.3M
YoY Change 3.95% 56.62% 24.4%
TOTAL ASSETS
Total Short-Term Assets $656.8M $549.8M $515.6M
Total Long-Term Assets $859.6M $827.0M $666.3M
Total Assets $1.516B $1.377B $1.182B
YoY Change 10.14% 30.56% 13.8%
SHORT-TERM LIABILITIES
YoY Change
Accounts Payable $66.66M $64.44M $66.20M
YoY Change 3.44% 8.48% 28.29%
Accrued Expenses $55.92M $79.17M $230.6M
YoY Change -29.37% -20.35% 93.78%
Deferred Revenue $39.96M $39.45M
YoY Change 1.29%
Short-Term Debt $0.00 $0.00 $0.00
YoY Change
Long-Term Debt Due $6.200M $7.500M $7.900M
YoY Change -17.33%
Total Short-Term Liabilities $396.2M $363.3M $358.3M
YoY Change 9.05% 54.33% 47.45%
LONG-TERM LIABILITIES
Long-Term Debt $389.8M $298.9M $209.5M
YoY Change 30.41% 5.99% -23.12%
Other Long-Term Liabilities $96.19M $79.64M $217.0M
YoY Change 20.77% -54.2% 18.19%
Total Long-Term Liabilities $609.5M $532.8M $426.5M
YoY Change 14.39% 16.88% -6.49%
TOTAL LIABILITIES
Total Short-Term Liabilities $396.2M $363.3M $358.3M
Total Long-Term Liabilities $609.5M $532.8M $426.5M
Total Liabilities $1.006B $896.1M $807.1M
YoY Change 12.22% 26.34% 12.41%
SHAREHOLDERS EQUITY
Retained Earnings $757.3M $773.2M
YoY Change -2.06%
Common Stock
YoY Change
Preferred Stock
YoY Change
Treasury Stock (at cost) $601.2M $605.3M
YoY Change -0.68%
Treasury Stock Shares $35.32M $35.56M
Shareholders Equity $444.7M $418.5M $374.7M
YoY Change
Total Liabilities & Shareholders Equity $1.516B $1.377B $1.182B
YoY Change 10.14% 30.56% 13.8%

Cashflow Statement

Concept 2020 Q4 2019 Q4 2019 Q3
OPERATING ACTIVITIES
Net Income $44.42M $28.26M $18.10M
YoY Change 57.18% 39.23% 235.2%
Depreciation, Depletion And Amortization $21.80M $18.60M $16.70M
YoY Change 17.2% 8.77% -4.02%
Cash From Operating Activities $85.10M $53.60M $63.10M
YoY Change 58.77% 2336.36% 2.77%
INVESTING ACTIVITIES
Capital Expenditures -$12.00M -$16.40M $16.01M
YoY Change -26.83% 40.17% -207.45%
Acquisitions
YoY Change
Other Investing Activities -$14.00M -$102.5M $100.0K
YoY Change -86.34%
Cash From Investing Activities -$25.80M -$118.8M -$16.00M
YoY Change -78.28% 924.14% 6.67%
FINANCING ACTIVITIES
Cash Dividend Paid
YoY Change
Common Stock Issuance & Retirement, Net
YoY Change
Debt Paid & Issued, Net
YoY Change
Cash From Financing Activities -63.30M 72.20M -34.90M
YoY Change -187.67% -1246.03% 63.85%
NET CHANGE
Cash From Operating Activities 85.10M 53.60M 63.10M
Cash From Investing Activities -25.80M -118.8M -16.00M
Cash From Financing Activities -63.30M 72.20M -34.90M
Net Change In Cash -4.000M 7.000M 12.20M
YoY Change -157.14% -144.59% -51.39%
FREE CASH FLOW
Cash From Operating Activities $85.10M $53.60M $63.10M
Capital Expenditures -$12.00M -$16.40M $16.01M
Free Cash Flow $97.10M $70.00M $47.09M
YoY Change 38.71% 403.6% -38.28%

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<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Overview</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;">TTEC Holdings, Inc. (“TTEC”, “the Company”) is a leading global customer experience as a service (“CXaaS”) partner for many of the world’s iconic brands, Fortune 1000 companies, government agencies, and disruptive growth companies. TTEC helps its clients deliver frictionless customer experiences, strengthen customer relationships, brand recognition and loyalty through personalized interactions, improve their Net Promoter Score, customer satisfaction and quality assurance, and lower their total cost to serve by combining innovative digital solutions with best-in-class service capabilities to enable and deliver simplified, consistent and seamless customer experience across channels and phases of the customer lifecycle. TTEC’s 61,000 employees serve clients in the automotive, communication, financial services, national/federal and state and local governments, healthcare, logistics, media and entertainment, e-tail/retail, technology, travel and transportation industries via operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.</p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;">The Company reports its financial information based on two segments: TTEC Digital and TTEC Engage.</p><table style="border-collapse:collapse;font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.27;margin-bottom:6pt;margin-top:0pt;table-layout:fixed;text-align:justify;width:100%;border:0pt;"><tr><td style="width:18pt;"/><td style="font-family:'Times New Roman';font-size:10pt;vertical-align:text-top;white-space:nowrap;width:18pt;padding:0pt;">●</td><td style="padding:0pt;"><b style="color:#000000;font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:bold;line-height:1.27;text-align:justify;">TTEC Digital</b><span style="color:#000000;font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:normal;line-height:1.27;text-align:justify;"> provides the CX technology services and platforms to support the Company’s clients’ customer interaction delivery infrastructure. The segment designs, builds and operates the omnichannel ecosystem in a cloud, on premise, or hybrid environment, inclusive of fully integrating, orchestrating, and administrating highly scalable, feature-rich CX technology applications.</span></td></tr></table><table style="border-collapse:collapse;font-family:'Arial','Helvetica','sans-serif';font-size:10pt;line-height:1.27;margin-bottom:0pt;margin-top:0pt;table-layout:fixed;text-align:justify;width:100%;border:0pt;"><tr><td style="width:18pt;"/><td style="font-family:'Times New Roman';font-size:10pt;vertical-align:text-top;white-space:nowrap;width:18pt;padding:0pt;">●</td><td style="padding:0pt;"><b style="color:#000000;font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:bold;line-height:1.27;text-align:justify;">TTEC Engage</b><span style="color:#000000;font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:normal;line-height:1.27;text-align:justify;"> provides the CX managed services to support the Company’s clients’ end-to-end customer interaction delivery, by providing the essential CX omnichannel and application technologies, human resources, recruiting, training and production, at-home or facility-based delivery infrastructure on a global scale, and engagement processes. This segment provides full-service digital, omnichannel customer engagement, supporting customer care, customer acquisition, growth and retention, and fraud detection and prevention services. </span></td></tr></table><div style="margin-top:6pt;"/><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;">TTEC Digital and TTEC Engage strategically come together under the Company’s unified offering, Humanify<sup style="font-size:7.5pt;line-height:100%;top:0pt;vertical-align:top;">®</sup> Customer Experience as a Service ("CXaaS"), which drives measurable customer results for clients through the delivery of personalized, omnichannel experiences. The Company’s Humanify<sup style="font-size:7.5pt;line-height:100%;top:0pt;vertical-align:top;">®</sup> cloud platform provides a fully integrated ecosystem of CX offerings, including messaging, artificial intelligence, machine learning, robotic process automation, analytics, cybersecurity, customer relationship management, knowledge management, journey orchestration, and traditional voice solutions. The Company’s end-to-end platform differentiates the Company from many competitors by combining design, strategic consulting, best-in-class technology, data analytics, process optimization, system integration and operational excellence. </p>
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CY2020 ttec Capital Contribution Of Cash Flow From Noncontrolling Interest
CapitalContributionOfCashFlowFromNoncontrollingInterest
0
CY2019 ttec Capital Contribution Of Cash Flow From Noncontrolling Interest
CapitalContributionOfCashFlowFromNoncontrollingInterest
3362000
CY2018 ttec Capital Contribution Of Cash Flow From Noncontrolling Interest
CapitalContributionOfCashFlowFromNoncontrollingInterest
0
CY2020 us-gaap Proceeds From Stock Options Exercised
ProceedsFromStockOptionsExercised
0
CY2019 us-gaap Proceeds From Stock Options Exercised
ProceedsFromStockOptionsExercised
0
CY2018 us-gaap Proceeds From Stock Options Exercised
ProceedsFromStockOptionsExercised
208000
CY2020 us-gaap Payments Related To Tax Withholding For Share Based Compensation
PaymentsRelatedToTaxWithholdingForShareBasedCompensation
4521000
CY2019 us-gaap Payments Related To Tax Withholding For Share Based Compensation
PaymentsRelatedToTaxWithholdingForShareBasedCompensation
5471000
CY2018 us-gaap Payments Related To Tax Withholding For Share Based Compensation
PaymentsRelatedToTaxWithholdingForShareBasedCompensation
4643000
CY2020 us-gaap Payments Of Debt Issuance Costs
PaymentsOfDebtIssuanceCosts
45000
CY2019 us-gaap Payments Of Debt Issuance Costs
PaymentsOfDebtIssuanceCosts
1819000
CY2018 us-gaap Payments Of Debt Issuance Costs
PaymentsOfDebtIssuanceCosts
35000
CY2020 us-gaap Net Cash Provided By Used In Financing Activities
NetCashProvidedByUsedInFinancingActivities
-112226000
CY2019 us-gaap Net Cash Provided By Used In Financing Activities
NetCashProvidedByUsedInFinancingActivities
-47374000
CY2018 us-gaap Net Cash Provided By Used In Financing Activities
NetCashProvidedByUsedInFinancingActivities
-102079000
CY2020 us-gaap Effect Of Exchange Rate On Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
EffectOfExchangeRateOnCashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
6157000
CY2019 us-gaap Effect Of Exchange Rate On Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
EffectOfExchangeRateOnCashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
-410000
CY2018 us-gaap Effect Of Exchange Rate On Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
EffectOfExchangeRateOnCashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
-14904000
CY2020 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect
53424000
CY2019 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect
27354000
CY2018 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents Period Increase Decrease Including Exchange Rate Effect
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalentsPeriodIncreaseDecreaseIncludingExchangeRateEffect
3800000
CY2019Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
105591000
CY2018Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
78237000
CY2017Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
74437000
CY2020Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
159015000
CY2019Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
105591000
CY2018Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
78237000
CY2020 us-gaap Interest Paid Net
InterestPaidNet
10233000
CY2019 us-gaap Interest Paid Net
InterestPaidNet
13108000
CY2018 us-gaap Interest Paid Net
InterestPaidNet
17456000
CY2020 us-gaap Income Taxes Paid
IncomeTaxesPaid
47761000
CY2019 us-gaap Income Taxes Paid
IncomeTaxesPaid
36316000
CY2018 us-gaap Income Taxes Paid
IncomeTaxesPaid
39984000
CY2020 ttec Acquisition Of Long Lived Assets Through Finance Leases
AcquisitionOfLongLivedAssetsThroughFinanceLeases
1852000
CY2019 ttec Acquisition Of Long Lived Assets Through Finance Leases
AcquisitionOfLongLivedAssetsThroughFinanceLeases
3731000
CY2018 ttec Acquisition Of Long Lived Assets Through Finance Leases
AcquisitionOfLongLivedAssetsThroughFinanceLeases
15018000
CY2020 ttec Increase Decrease In Capital Expenditures Incurred But Not Yet Paid
IncreaseDecreaseInCapitalExpendituresIncurredButNotYetPaid
347000
CY2019 ttec Increase Decrease In Capital Expenditures Incurred But Not Yet Paid
IncreaseDecreaseInCapitalExpendituresIncurredButNotYetPaid
881000
CY2020 us-gaap Reclassifications
Reclassifications
<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Reclassifications</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;">The Company has elected to modify the presentation of the proceeds and borrowings on the line of credit within the financing section of the Cash Flow Statement from a two-line presentation to a one-line net presentation. Prior period presentation has been modified to ensure consistency.</p>
CY2020 us-gaap Use Of Estimates
UseOfEstimates
<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Use of Estimates</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;">The preparation of the Consolidated Financial Statements in conformity with accounting principles generally accepted in the U.S. (“GAAP”) requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an on-going basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, litigation reserves, restructuring reserves, allowance for credit losses, contingent consideration, valuation of goodwill, long-lived and intangible assets and redeemable noncontrolling interest. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions. </p>
CY2020 us-gaap Concentration Risk Credit Risk
ConcentrationRiskCreditRisk
<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Concentration of Credit Risk</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;">The Company is exposed to credit risk in the normal course of business, primarily related to accounts receivable and derivative instruments. Historically, the losses related to credit risk have been immaterial. The Company regularly monitors its credit risk to mitigate the possibility of current and future exposures resulting in a loss. The Company evaluates the creditworthiness of its clients prior to entering into an agreement to provide services and as necessary through the life of the client relationship. The Company does not believe it is exposed to more than a nominal amount of credit risk in its derivative hedging activities, as the Company diversifies its activities across eight investment-grade financial institutions.</p>
CY2020Q4 us-gaap Cash And Cash Equivalents At Carrying Value
CashAndCashEquivalentsAtCarryingValue
132914000
CY2019Q4 us-gaap Cash And Cash Equivalents At Carrying Value
CashAndCashEquivalentsAtCarryingValue
82407000
CY2018Q4 us-gaap Cash And Cash Equivalents At Carrying Value
CashAndCashEquivalentsAtCarryingValue
78237000
CY2020Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
159015000
CY2019Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
105591000
CY2018Q4 us-gaap Cash Cash Equivalents Restricted Cash And Restricted Cash Equivalents
CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents
78237000
CY2019 us-gaap Business Combination Pro Forma Information Earnings Or Loss Of Acquiree Since Acquisition Date Actual
BusinessCombinationProFormaInformationEarningsOrLossOfAcquireeSinceAcquisitionDateActual
1400000
CY2020 ttec Business Combination Pro Forma Information Amortization Expense Of Acquirees Since Acquisition
BusinessCombinationProFormaInformationAmortizationExpenseOfAcquireesSinceAcquisition
7400000
CY2019 ttec Business Combination Pro Forma Information Amortization Expense Of Acquirees Since Acquisition
BusinessCombinationProFormaInformationAmortizationExpenseOfAcquireesSinceAcquisition
1100000
CY2019 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
1643700000
CY2020Q4 us-gaap Contract With Customer Asset Gross
ContractWithCustomerAssetGross
6800000
CY2017Q4 us-gaap Allowance For Doubtful Accounts Receivable
AllowanceForDoubtfulAccountsReceivable
921000
CY2019Q4 us-gaap Accounts Receivable Gross Current
AccountsReceivableGrossCurrent
336548000
CY2020Q4 us-gaap Allowance For Doubtful Accounts Receivable Current
AllowanceForDoubtfulAccountsReceivableCurrent
5067000
CY2019Q4 us-gaap Allowance For Doubtful Accounts Receivable Current
AllowanceForDoubtfulAccountsReceivableCurrent
5452000
CY2020Q4 us-gaap Accounts Receivable Net Current
AccountsReceivableNetCurrent
378397000
CY2019Q4 us-gaap Accounts Receivable Net Current
AccountsReceivableNetCurrent
331096000
CY2019Q4 us-gaap Allowance For Doubtful Accounts Receivable
AllowanceForDoubtfulAccountsReceivable
5452000
CY2019 us-gaap Net Income Loss
NetIncomeLoss
77200000
CY2019 us-gaap Business Acquisitions Pro Forma Revenue
BusinessAcquisitionsProFormaRevenue
1741300000
CY2019 us-gaap Business Acquisitions Pro Forma Income Loss From Continuing Operations Before Changes In Accounting And Extraordinary Items Net Of Tax
BusinessAcquisitionsProFormaIncomeLossFromContinuingOperationsBeforeChangesInAccountingAndExtraordinaryItemsNetOfTax
93100000
CY2020 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
1949200000
CY2020 us-gaap Net Income Loss
NetIncomeLoss
118600000
CY2020 us-gaap Business Acquisitions Pro Forma Revenue
BusinessAcquisitionsProFormaRevenue
1965600000
CY2020 us-gaap Business Acquisitions Pro Forma Income Loss From Continuing Operations Before Changes In Accounting And Extraordinary Items Net Of Tax
BusinessAcquisitionsProFormaIncomeLossFromContinuingOperationsBeforeChangesInAccountingAndExtraordinaryItemsNetOfTax
123800000
CY2020 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
1949248000
CY2020 us-gaap Depreciation And Amortization
DepreciationAndAmortization
78862000
CY2020 us-gaap Operating Income Loss
OperatingIncomeLoss
204692000
CY2019 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
1643704000
CY2019 us-gaap Depreciation And Amortization
DepreciationAndAmortization
69086000
CY2019 us-gaap Operating Income Loss
OperatingIncomeLoss
123709000
CY2018 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
1509171000
CY2018 us-gaap Depreciation And Amortization
DepreciationAndAmortization
69179000
CY2018 us-gaap Operating Income Loss
OperatingIncomeLoss
92054000
CY2020 us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
59772000
CY2019 us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
60776000
CY2018 us-gaap Payments To Acquire Property Plant And Equipment
PaymentsToAcquirePropertyPlantAndEquipment
43450000
CY2020Q4 us-gaap Assets
Assets
1516408000
CY2019Q4 us-gaap Assets
Assets
1376788000
CY2018Q4 us-gaap Assets
Assets
1054508000
CY2020Q4 us-gaap Goodwill
Goodwill
363502000
CY2019Q4 us-gaap Goodwill
Goodwill
301694000
CY2018Q4 us-gaap Goodwill
Goodwill
204633000
CY2020 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
1949248000
CY2019 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
1643704000
CY2018 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
1509171000
CY2020Q4 us-gaap Property Plant And Equipment And Finance Lease Right Of Use Asset Before Accumulated Depreciation And Amortization
PropertyPlantAndEquipmentAndFinanceLeaseRightOfUseAssetBeforeAccumulatedDepreciationAndAmortization
838306000
CY2019Q4 us-gaap Property Plant And Equipment And Finance Lease Right Of Use Asset Before Accumulated Depreciation And Amortization
PropertyPlantAndEquipmentAndFinanceLeaseRightOfUseAssetBeforeAccumulatedDepreciationAndAmortization
801183000
CY2018Q4 us-gaap Property Plant And Equipment And Finance Lease Right Of Use Asset Before Accumulated Depreciation And Amortization
PropertyPlantAndEquipmentAndFinanceLeaseRightOfUseAssetBeforeAccumulatedDepreciationAndAmortization
728009000
CY2020Q4 us-gaap Other Assets Noncurrent
OtherAssetsNoncurrent
69438000
CY2019Q4 us-gaap Other Assets Noncurrent
OtherAssetsNoncurrent
68969000
CY2018Q4 us-gaap Other Assets Noncurrent
OtherAssetsNoncurrent
65441000
CY2020Q4 us-gaap Accounts Receivable Gross Current
AccountsReceivableGrossCurrent
383464000
CY2018Q4 us-gaap Allowance For Doubtful Accounts Receivable
AllowanceForDoubtfulAccountsReceivable
5592000
CY2020 us-gaap Provision For Doubtful Accounts
ProvisionForDoubtfulAccounts
494000
CY2019 us-gaap Provision For Doubtful Accounts
ProvisionForDoubtfulAccounts
1711000
CY2018 us-gaap Provision For Doubtful Accounts
ProvisionForDoubtfulAccounts
3679000
CY2020 us-gaap Allowance For Doubtful Accounts Receivable Write Offs
AllowanceForDoubtfulAccountsReceivableWriteOffs
880000
CY2019 us-gaap Allowance For Doubtful Accounts Receivable Write Offs
AllowanceForDoubtfulAccountsReceivableWriteOffs
1311000
CY2018 us-gaap Allowance For Doubtful Accounts Receivable Write Offs
AllowanceForDoubtfulAccountsReceivableWriteOffs
429000
CY2020 ttec Effect Of Foreign Currency Allowance For Doubtful Accounts
EffectOfForeignCurrencyAllowanceForDoubtfulAccounts
1000
CY2019 ttec Effect Of Foreign Currency Allowance For Doubtful Accounts
EffectOfForeignCurrencyAllowanceForDoubtfulAccounts
-540000
CY2018 ttec Effect Of Foreign Currency Allowance For Doubtful Accounts
EffectOfForeignCurrencyAllowanceForDoubtfulAccounts
1421000
CY2020Q4 us-gaap Allowance For Doubtful Accounts Receivable
AllowanceForDoubtfulAccountsReceivable
5067000
CY2019Q4 us-gaap Allowance For Doubtful Accounts Receivable
AllowanceForDoubtfulAccountsReceivable
5452000
CY2018Q4 us-gaap Allowance For Doubtful Accounts Receivable
AllowanceForDoubtfulAccountsReceivable
5592000
CY2020Q4 us-gaap Receivables Net Current
ReceivablesNetCurrent
71000000.0
CY2019Q4 us-gaap Receivables Net Current
ReceivablesNetCurrent
52000000.0
CY2020Q4 us-gaap Receivables From Customers
ReceivablesFromCustomers
26100000
CY2019Q4 us-gaap Receivables From Customers
ReceivablesFromCustomers
23200000
CY2020Q4 us-gaap Property Plant And Equipment And Finance Lease Right Of Use Asset Before Accumulated Depreciation And Amortization
PropertyPlantAndEquipmentAndFinanceLeaseRightOfUseAssetBeforeAccumulatedDepreciationAndAmortization
838306000
CY2019Q4 us-gaap Property Plant And Equipment And Finance Lease Right Of Use Asset Before Accumulated Depreciation And Amortization
PropertyPlantAndEquipmentAndFinanceLeaseRightOfUseAssetBeforeAccumulatedDepreciationAndAmortization
801183000
CY2020Q4 us-gaap Property Plant And Equipment And Finance Lease Right Of Use Asset Accumulated Depreciation And Amortization
PropertyPlantAndEquipmentAndFinanceLeaseRightOfUseAssetAccumulatedDepreciationAndAmortization
659600000
CY2019Q4 us-gaap Property Plant And Equipment And Finance Lease Right Of Use Asset Accumulated Depreciation And Amortization
PropertyPlantAndEquipmentAndFinanceLeaseRightOfUseAssetAccumulatedDepreciationAndAmortization
624550000
CY2020Q4 us-gaap Property Plant And Equipment And Finance Lease Right Of Use Asset After Accumulated Depreciation And Amortization
PropertyPlantAndEquipmentAndFinanceLeaseRightOfUseAssetAfterAccumulatedDepreciationAndAmortization
178706000
CY2019Q4 us-gaap Property Plant And Equipment And Finance Lease Right Of Use Asset After Accumulated Depreciation And Amortization
PropertyPlantAndEquipmentAndFinanceLeaseRightOfUseAssetAfterAccumulatedDepreciationAndAmortization
176633000
CY2020 us-gaap Depreciation
Depreciation
62700000
CY2019 us-gaap Depreciation
Depreciation
57500000
CY2018 us-gaap Depreciation
Depreciation
58400000
CY2019Q4 us-gaap Goodwill
Goodwill
301694000
CY2020 us-gaap Goodwill Other Increase Decrease
GoodwillOtherIncreaseDecrease
59087000
CY2020 us-gaap Goodwill Foreign Currency Translation Gain Loss
GoodwillForeignCurrencyTranslationGainLoss
2721000
CY2020Q4 us-gaap Goodwill
Goodwill
363502000
CY2018Q4 us-gaap Goodwill
Goodwill
204633000
CY2019 us-gaap Goodwill Other Increase Decrease
GoodwillOtherIncreaseDecrease
96993000
CY2019 us-gaap Goodwill Foreign Currency Translation Gain Loss
GoodwillForeignCurrencyTranslationGainLoss
68000
CY2019Q4 us-gaap Goodwill
Goodwill
301694000
CY2019Q4 us-gaap Finite Lived Intangible Assets Accumulated Amortization
FiniteLivedIntangibleAssetsAccumulatedAmortization
115596000
CY2020 us-gaap Amortization Of Intangible Assets
AmortizationOfIntangibleAssets
16186000
CY2020 ttec Other Intangible Assets Acquisitions And Disposals
OtherIntangibleAssetsAcquisitionsAndDisposals
12820000
CY2020 ttec Other Intangible Assets Effect Of Foreign Currency
OtherIntangibleAssetsEffectOfForeignCurrency
-171000
CY2020Q4 us-gaap Finite Lived Intangible Assets Accumulated Amortization
FiniteLivedIntangibleAssetsAccumulatedAmortization
112059000
CY2018Q4 us-gaap Finite Lived Intangible Assets Accumulated Amortization
FiniteLivedIntangibleAssetsAccumulatedAmortization
80911000
CY2019 us-gaap Amortization Of Intangible Assets
AmortizationOfIntangibleAssets
11596000
CY2019 us-gaap Other Asset Impairment Charges
OtherAssetImpairmentCharges
593000
CY2019 ttec Other Intangible Assets Acquisitions And Disposals
OtherIntangibleAssetsAcquisitionsAndDisposals
47140000
CY2019 ttec Other Intangible Assets Effect Of Foreign Currency
OtherIntangibleAssetsEffectOfForeignCurrency
-266000
CY2019Q4 us-gaap Finite Lived Intangible Assets Accumulated Amortization
FiniteLivedIntangibleAssetsAccumulatedAmortization
115596000
CY2020Q4 us-gaap Finite Lived Intangible Assets Amortization Expense Next Twelve Months
FiniteLivedIntangibleAssetsAmortizationExpenseNextTwelveMonths
18041000
CY2020Q4 us-gaap Finite Lived Intangible Assets Amortization Expense Year Two
FiniteLivedIntangibleAssetsAmortizationExpenseYearTwo
17313000
CY2020Q4 us-gaap Finite Lived Intangible Assets Amortization Expense Year Three
FiniteLivedIntangibleAssetsAmortizationExpenseYearThree
16072000
CY2020Q4 us-gaap Finite Lived Intangible Assets Amortization Expense Year Four
FiniteLivedIntangibleAssetsAmortizationExpenseYearFour
13174000
CY2020Q4 us-gaap Finite Lived Intangible Assets Amortization Expense Year Five
FiniteLivedIntangibleAssetsAmortizationExpenseYearFive
11140000
CY2020Q4 us-gaap Finite Lived Intangible Assets Amortization Expense After Year Five
FiniteLivedIntangibleAssetsAmortizationExpenseAfterYearFive
36319000
CY2020Q4 us-gaap Finite Lived Intangible Assets Net
FiniteLivedIntangibleAssetsNet
112059000
CY2020 us-gaap Income Tax Reconciliation Change In Enacted Tax Rate
IncomeTaxReconciliationChangeInEnactedTaxRate
-48000
CY2018 us-gaap Deferred Federal Income Tax Expense Benefit
DeferredFederalIncomeTaxExpenseBenefit
-943000
CY2019Q4 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
4182000
CY2018Q4 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
-8278000
CY2017Q4 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
-15746000
CY2020 us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss Before Reclassification After Tax
OtherComprehensiveIncomeLossCashFlowHedgeGainLossBeforeReclassificationAfterTax
2321000
CY2019 us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss Before Reclassification After Tax
OtherComprehensiveIncomeLossCashFlowHedgeGainLossBeforeReclassificationAfterTax
15545000
CY2018 us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss Before Reclassification After Tax
OtherComprehensiveIncomeLossCashFlowHedgeGainLossBeforeReclassificationAfterTax
20278000
CY2020 ttec Cash Flow Hedge Gain Loss Reclassified To Earnings Net Of Tax
CashFlowHedgeGainLossReclassifiedToEarningsNetOfTax
-1928000
CY2019 ttec Cash Flow Hedge Gain Loss Reclassified To Earnings Net Of Tax
CashFlowHedgeGainLossReclassifiedToEarningsNetOfTax
3085000
CY2018 ttec Cash Flow Hedge Gain Loss Reclassified To Earnings Net Of Tax
CashFlowHedgeGainLossReclassifiedToEarningsNetOfTax
12810000
CY2020Q4 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
8431000
CY2019Q4 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
4182000
CY2018Q4 us-gaap Aoci Loss Cash Flow Hedge Cumulative Gain Loss After Tax
AociLossCashFlowHedgeCumulativeGainLossAfterTax
-8278000
CY2020Q4 us-gaap Long Term Line Of Credit
LongTermLineOfCredit
385000000.0
CY2019Q4 us-gaap Long Term Line Of Credit
LongTermLineOfCredit
290000000.0
CY2020 us-gaap Line Of Credit Facility Interest Rate During Period
LineOfCreditFacilityInterestRateDuringPeriod
0.016
CY2019 us-gaap Line Of Credit Facility Interest Rate During Period
LineOfCreditFacilityInterestRateDuringPeriod
0.034
CY2019Q4 us-gaap Business Combination Contingent Consideration Liability
BusinessCombinationContingentConsiderationLiability
6134000
CY2020 ttec Purchase Price Payable Acquired During Period
PurchasePricePayableAcquiredDuringPeriod
13721000
CY2020 ttec Contingent Consideration Payable Imputed Interest Expense And Other Adjustments
ContingentConsiderationPayableImputedInterestExpenseAndOtherAdjustments
-1823000
CY2020Q4 us-gaap Business Combination Contingent Consideration Liability
BusinessCombinationContingentConsiderationLiability
18032000
CY2018Q4 us-gaap Business Combination Contingent Consideration Liability
BusinessCombinationContingentConsiderationLiability
2363000
CY2019 ttec Purchase Price Payable Acquired During Period
PurchasePricePayableAcquiredDuringPeriod
6134000
CY2019 ttec Contingent Consideration Payable Imputed Interest Expense And Other Adjustments
ContingentConsiderationPayableImputedInterestExpenseAndOtherAdjustments
-2363000
CY2019Q4 us-gaap Business Combination Contingent Consideration Liability
BusinessCombinationContingentConsiderationLiability
6134000
CY2020 us-gaap Income Loss From Continuing Operations Before Income Taxes Domestic
IncomeLossFromContinuingOperationsBeforeIncomeTaxesDomestic
129620000
CY2019 us-gaap Income Loss From Continuing Operations Before Income Taxes Domestic
IncomeLossFromContinuingOperationsBeforeIncomeTaxesDomestic
39864000
CY2018 us-gaap Income Loss From Continuing Operations Before Income Taxes Domestic
IncomeLossFromContinuingOperationsBeforeIncomeTaxesDomestic
-13926000
CY2020 us-gaap Income Loss From Continuing Operations Before Income Taxes Foreign
IncomeLossFromContinuingOperationsBeforeIncomeTaxesForeign
40648000
CY2019 us-gaap Income Loss From Continuing Operations Before Income Taxes Foreign
IncomeLossFromContinuingOperationsBeforeIncomeTaxesForeign
70547000
CY2018 us-gaap Income Loss From Continuing Operations Before Income Taxes Foreign
IncomeLossFromContinuingOperationsBeforeIncomeTaxesForeign
70164000
CY2020 us-gaap Income Loss From Continuing Operations Before Income Taxes Extraordinary Items Noncontrolling Interest
IncomeLossFromContinuingOperationsBeforeIncomeTaxesExtraordinaryItemsNoncontrollingInterest
170268000
CY2019 us-gaap Income Loss From Continuing Operations Before Income Taxes Extraordinary Items Noncontrolling Interest
IncomeLossFromContinuingOperationsBeforeIncomeTaxesExtraordinaryItemsNoncontrollingInterest
110411000
CY2018 us-gaap Income Loss From Continuing Operations Before Income Taxes Extraordinary Items Noncontrolling Interest
IncomeLossFromContinuingOperationsBeforeIncomeTaxesExtraordinaryItemsNoncontrollingInterest
56238000
CY2020 us-gaap Current Federal Tax Expense Benefit
CurrentFederalTaxExpenseBenefit
22763000
CY2019 us-gaap Current Federal Tax Expense Benefit
CurrentFederalTaxExpenseBenefit
5289000
CY2018 us-gaap Current Federal Tax Expense Benefit
CurrentFederalTaxExpenseBenefit
2771000
CY2020 us-gaap Current State And Local Tax Expense Benefit
CurrentStateAndLocalTaxExpenseBenefit
9871000
CY2019 us-gaap Current State And Local Tax Expense Benefit
CurrentStateAndLocalTaxExpenseBenefit
2826000
CY2018 us-gaap Current State And Local Tax Expense Benefit
CurrentStateAndLocalTaxExpenseBenefit
2754000
CY2020 us-gaap Current Foreign Tax Expense Benefit
CurrentForeignTaxExpenseBenefit
13496000
CY2019 us-gaap Current Foreign Tax Expense Benefit
CurrentForeignTaxExpenseBenefit
18938000
CY2018 us-gaap Current Foreign Tax Expense Benefit
CurrentForeignTaxExpenseBenefit
18933000
CY2020 us-gaap Current Income Tax Expense Benefit
CurrentIncomeTaxExpenseBenefit
46130000
CY2019 us-gaap Current Income Tax Expense Benefit
CurrentIncomeTaxExpenseBenefit
27053000
CY2018 us-gaap Current Income Tax Expense Benefit
CurrentIncomeTaxExpenseBenefit
24458000
CY2020 us-gaap Deferred Federal Income Tax Expense Benefit
DeferredFederalIncomeTaxExpenseBenefit
-2390000
CY2019 us-gaap Deferred Federal Income Tax Expense Benefit
DeferredFederalIncomeTaxExpenseBenefit
2515000
CY2020 us-gaap Deferred State And Local Income Tax Expense Benefit
DeferredStateAndLocalIncomeTaxExpenseBenefit
-254000
CY2019 us-gaap Deferred State And Local Income Tax Expense Benefit
DeferredStateAndLocalIncomeTaxExpenseBenefit
118000
CY2018 us-gaap Deferred State And Local Income Tax Expense Benefit
DeferredStateAndLocalIncomeTaxExpenseBenefit
-138000
CY2020 us-gaap Deferred Foreign Income Tax Expense Benefit
DeferredForeignIncomeTaxExpenseBenefit
-2549000
CY2019 us-gaap Deferred Foreign Income Tax Expense Benefit
DeferredForeignIncomeTaxExpenseBenefit
-4009000
CY2018 us-gaap Deferred Foreign Income Tax Expense Benefit
DeferredForeignIncomeTaxExpenseBenefit
-6894000
CY2019 us-gaap Income Tax Reconciliation Minority Interest Income Expense
IncomeTaxReconciliationMinorityInterestIncomeExpense
1294000
CY2019 us-gaap Income Tax Reconciliation Change In Enacted Tax Rate
IncomeTaxReconciliationChangeInEnactedTaxRate
-2848000
CY2018 us-gaap Income Tax Reconciliation Change In Enacted Tax Rate
IncomeTaxReconciliationChangeInEnactedTaxRate
-1944000
CY2020 us-gaap Deferred Income Tax Expense Benefit
DeferredIncomeTaxExpenseBenefit
-5193000
CY2019 us-gaap Deferred Income Tax Expense Benefit
DeferredIncomeTaxExpenseBenefit
-1376000
CY2018 us-gaap Deferred Income Tax Expense Benefit
DeferredIncomeTaxExpenseBenefit
-7975000
CY2020 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
40937000
CY2019 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
25677000
CY2018 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
16483000
CY2020 us-gaap Effective Income Tax Rate Reconciliation At Federal Statutory Income Tax Rate
EffectiveIncomeTaxRateReconciliationAtFederalStatutoryIncomeTaxRate
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CY2019 us-gaap Effective Income Tax Rate Reconciliation At Federal Statutory Income Tax Rate
EffectiveIncomeTaxRateReconciliationAtFederalStatutoryIncomeTaxRate
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CY2018 us-gaap Effective Income Tax Rate Reconciliation At Federal Statutory Income Tax Rate
EffectiveIncomeTaxRateReconciliationAtFederalStatutoryIncomeTaxRate
0.21
CY2020 us-gaap Income Tax Reconciliation Income Tax Expense Benefit At Federal Statutory Income Tax Rate
IncomeTaxReconciliationIncomeTaxExpenseBenefitAtFederalStatutoryIncomeTaxRate
35756000
CY2019 us-gaap Income Tax Reconciliation Income Tax Expense Benefit At Federal Statutory Income Tax Rate
IncomeTaxReconciliationIncomeTaxExpenseBenefitAtFederalStatutoryIncomeTaxRate
23186000
CY2018 us-gaap Income Tax Reconciliation Income Tax Expense Benefit At Federal Statutory Income Tax Rate
IncomeTaxReconciliationIncomeTaxExpenseBenefitAtFederalStatutoryIncomeTaxRate
11810000
CY2020 us-gaap Income Tax Reconciliation State And Local Income Taxes
IncomeTaxReconciliationStateAndLocalIncomeTaxes
6923000
CY2019 us-gaap Income Tax Reconciliation State And Local Income Taxes
IncomeTaxReconciliationStateAndLocalIncomeTaxes
3144000
CY2018 us-gaap Income Tax Reconciliation State And Local Income Taxes
IncomeTaxReconciliationStateAndLocalIncomeTaxes
2003000
CY2020 us-gaap Income Tax Reconciliation Change In Deferred Tax Assets Valuation Allowance
IncomeTaxReconciliationChangeInDeferredTaxAssetsValuationAllowance
3903000
CY2019 us-gaap Income Tax Reconciliation Change In Deferred Tax Assets Valuation Allowance
IncomeTaxReconciliationChangeInDeferredTaxAssetsValuationAllowance
9832000
CY2018 us-gaap Income Tax Reconciliation Change In Deferred Tax Assets Valuation Allowance
IncomeTaxReconciliationChangeInDeferredTaxAssetsValuationAllowance
2191000
CY2020 us-gaap Income Tax Reconciliation Foreign Income Tax Rate Differential
IncomeTaxReconciliationForeignIncomeTaxRateDifferential
-783000
CY2019 us-gaap Income Tax Reconciliation Foreign Income Tax Rate Differential
IncomeTaxReconciliationForeignIncomeTaxRateDifferential
-3356000
CY2018 us-gaap Income Tax Reconciliation Foreign Income Tax Rate Differential
IncomeTaxReconciliationForeignIncomeTaxRateDifferential
-3758000
CY2020 ttec Income Tax Reconciliation Foreign Withholding Taxes
IncomeTaxReconciliationForeignWithholdingTaxes
106000
CY2019 ttec Income Tax Reconciliation Foreign Withholding Taxes
IncomeTaxReconciliationForeignWithholdingTaxes
600000
CY2018 ttec Income Tax Reconciliation Foreign Withholding Taxes
IncomeTaxReconciliationForeignWithholdingTaxes
785000
CY2020 ttec Income Tax Reconciliation International Losses Without Tax Benefits
IncomeTaxReconciliationInternationalLossesWithoutTaxBenefits
-1656000
CY2019 ttec Income Tax Reconciliation International Losses Without Tax Benefits
IncomeTaxReconciliationInternationalLossesWithoutTaxBenefits
-2651000
CY2018 ttec Income Tax Reconciliation International Losses Without Tax Benefits
IncomeTaxReconciliationInternationalLossesWithoutTaxBenefits
-68000
CY2020 us-gaap Income Tax Reconciliation Nondeductible Expense Share Based Compensation Cost
IncomeTaxReconciliationNondeductibleExpenseShareBasedCompensationCost
656000
CY2019 us-gaap Income Tax Reconciliation Nondeductible Expense Share Based Compensation Cost
IncomeTaxReconciliationNondeductibleExpenseShareBasedCompensationCost
668000
CY2018 us-gaap Income Tax Reconciliation Nondeductible Expense Share Based Compensation Cost
IncomeTaxReconciliationNondeductibleExpenseShareBasedCompensationCost
615000
CY2020 us-gaap Income Tax Reconciliation Tax Contingencies
IncomeTaxReconciliationTaxContingencies
2882000
CY2019 us-gaap Income Tax Reconciliation Tax Contingencies
IncomeTaxReconciliationTaxContingencies
661000
CY2018 us-gaap Income Tax Reconciliation Tax Contingencies
IncomeTaxReconciliationTaxContingencies
1105000
CY2020 us-gaap Income Tax Reconciliation Nondeductible Expense Other
IncomeTaxReconciliationNondeductibleExpenseOther
-71000
CY2019 us-gaap Income Tax Reconciliation Nondeductible Expense Other
IncomeTaxReconciliationNondeductibleExpenseOther
36000
CY2018 us-gaap Income Tax Reconciliation Nondeductible Expense Other
IncomeTaxReconciliationNondeductibleExpenseOther
136000
CY2020 ttec Income Tax Reconciliation Foreign Branch Operations
IncomeTaxReconciliationForeignBranchOperations
-10000
CY2019 ttec Income Tax Reconciliation Foreign Branch Operations
IncomeTaxReconciliationForeignBranchOperations
55000
CY2018 ttec Income Tax Reconciliation Foreign Branch Operations
IncomeTaxReconciliationForeignBranchOperations
475000
CY2020 us-gaap Income Tax Reconciliation Minority Interest Income Expense
IncomeTaxReconciliationMinorityInterestIncomeExpense
1964000
CY2018 us-gaap Income Tax Reconciliation Minority Interest Income Expense
IncomeTaxReconciliationMinorityInterestIncomeExpense
594000
CY2020 us-gaap Income Tax Reconciliation Deductions Dividends
IncomeTaxReconciliationDeductionsDividends
1723000
CY2019 us-gaap Income Tax Reconciliation Deductions Dividends
IncomeTaxReconciliationDeductionsDividends
1681000
CY2018 us-gaap Income Tax Reconciliation Deductions Dividends
IncomeTaxReconciliationDeductionsDividends
1748000
CY2020Q4 us-gaap Deferred Tax Liabilities Derivatives
DeferredTaxLiabilitiesDerivatives
2959000
CY2020Q4 us-gaap Deferred Tax Assets Other
DeferredTaxAssetsOther
5444000
CY2020 ttec State Income Tax Credits
StateIncomeTaxCredits
3918000
CY2019Q4 us-gaap Deferred Tax Assets Other
DeferredTaxAssetsOther
1322000
CY2019 ttec State Income Tax Credits
StateIncomeTaxCredits
1176000
CY2018 ttec State Income Tax Credits
StateIncomeTaxCredits
-19000
CY2020Q4 us-gaap Deferred Tax Assets Gross
DeferredTaxAssetsGross
76029000
CY2020 ttec Effective Income Tax Rate Reconciliation Foreign Earnings Taxed Currently Amount
EffectiveIncomeTaxRateReconciliationForeignEarningsTaxedCurrentlyAmount
1936000
CY2019 ttec Effective Income Tax Rate Reconciliation Foreign Earnings Taxed Currently Amount
EffectiveIncomeTaxRateReconciliationForeignEarningsTaxedCurrentlyAmount
2172000
CY2018 ttec Effective Income Tax Rate Reconciliation Foreign Earnings Taxed Currently Amount
EffectiveIncomeTaxRateReconciliationForeignEarningsTaxedCurrentlyAmount
3976000
CY2020 us-gaap Income Tax Reconciliation Prior Year Income Taxes
IncomeTaxReconciliationPriorYearIncomeTaxes
-1718000
CY2019 us-gaap Income Tax Reconciliation Prior Year Income Taxes
IncomeTaxReconciliationPriorYearIncomeTaxes
-1643000
CY2018 us-gaap Income Tax Reconciliation Prior Year Income Taxes
IncomeTaxReconciliationPriorYearIncomeTaxes
-1659000
CY2020 ttec Tax Related To Acquisition Accounting
TaxRelatedToAcquisitionAccounting
1317000
CY2019 ttec Tax Related To Acquisition Accounting
TaxRelatedToAcquisitionAccounting
978000
CY2018 ttec Tax Related To Acquisition Accounting
TaxRelatedToAcquisitionAccounting
2110000
CY2020 us-gaap Income Tax Reconciliation Other Reconciling Items
IncomeTaxReconciliationOtherReconcilingItems
-651000
CY2019 us-gaap Income Tax Reconciliation Other Reconciling Items
IncomeTaxReconciliationOtherReconcilingItems
-1006000
CY2018 us-gaap Income Tax Reconciliation Other Reconciling Items
IncomeTaxReconciliationOtherReconcilingItems
1029000
CY2020 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
40937000
CY2019 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
25677000
CY2018 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
16483000
CY2020 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.240
CY2019 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.233
CY2018 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.293
CY2020Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Compensation And Benefits Employee Compensation
DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsEmployeeCompensation
8574000
CY2019Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Compensation And Benefits Employee Compensation
DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsEmployeeCompensation
7999000
CY2020Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Allowance For Doubtful Accounts
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsAllowanceForDoubtfulAccounts
4463000
CY2019Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Allowance For Doubtful Accounts
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsAllowanceForDoubtfulAccounts
3393000
CY2020Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Deferred Rent
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsDeferredRent
20352000
CY2019Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Deferred Rent
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsDeferredRent
25757000
CY2020Q4 us-gaap Deferred Tax Assets Operating Loss Carryforwards
DeferredTaxAssetsOperatingLossCarryforwards
20508000
CY2019Q4 us-gaap Deferred Tax Assets Operating Loss Carryforwards
DeferredTaxAssetsOperatingLossCarryforwards
19222000
CY2020Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Compensation And Benefits Share Based Compensation Cost
DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsShareBasedCompensationCost
1660000
CY2019Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Compensation And Benefits Share Based Compensation Cost
DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsShareBasedCompensationCost
1442000
CY2020Q4 us-gaap Deferred Tax Assets Deferred Income
DeferredTaxAssetsDeferredIncome
6868000
CY2019Q4 us-gaap Deferred Tax Assets Deferred Income
DeferredTaxAssetsDeferredIncome
9047000
CY2020Q4 us-gaap Deferred Tax Assets Tax Credit Carryforwards
DeferredTaxAssetsTaxCreditCarryforwards
2383000
CY2019Q4 us-gaap Deferred Tax Assets Tax Credit Carryforwards
DeferredTaxAssetsTaxCreditCarryforwards
1263000
CY2020Q4 us-gaap Deferred Tax Assets Derivative Instruments
DeferredTaxAssetsDerivativeInstruments
1187000
CY2019Q4 us-gaap Deferred Tax Assets Derivative Instruments
DeferredTaxAssetsDerivativeInstruments
1421000
CY2020Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Impairment Losses
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsImpairmentLosses
4064000
CY2019Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Impairment Losses
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsImpairmentLosses
4142000
CY2020Q4 us-gaap Deferred Tax Assets Investment In Subsidiaries
DeferredTaxAssetsInvestmentInSubsidiaries
526000
CY2019Q4 us-gaap Deferred Tax Assets Investment In Subsidiaries
DeferredTaxAssetsInvestmentInSubsidiaries
2435000
CY2019Q4 us-gaap Deferred Tax Assets Gross
DeferredTaxAssetsGross
77443000
CY2020Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
18697000
CY2019Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
17051000
CY2020Q2 us-gaap Business Combination Contingent Consideration Arrangements Change In Amount Of Contingent Consideration Liability1
BusinessCombinationContingentConsiderationArrangementsChangeInAmountOfContingentConsiderationLiability1
1100000
CY2020 us-gaap Severance Costs1
SeveranceCosts1
1064000
CY2020Q4 us-gaap Deferred Tax Assets Net
DeferredTaxAssetsNet
57332000
CY2019Q4 us-gaap Deferred Tax Assets Net
DeferredTaxAssetsNet
60392000
CY2018 us-gaap Business Exit Costs1
BusinessExitCosts1
5304000
CY2020Q4 ttec Operating Loss Carry Forwards Expiration Dates Year Two
OperatingLossCarryForwardsExpirationDatesYearTwo
3000
CY2020Q4 ttec Operating Loss Carry Forwards Expiration Dates Year Three
OperatingLossCarryForwardsExpirationDatesYearThree
183000
CY2020Q4 ttec Deferred Tax Liabilities Depreciation And Amortization
DeferredTaxLiabilitiesDepreciationAndAmortization
10734000
CY2019Q4 ttec Deferred Tax Liabilities Depreciation And Amortization
DeferredTaxLiabilitiesDepreciationAndAmortization
6095000
CY2020Q4 ttec Operating Loss Carry Forwards Expiration Dates Year Four
OperatingLossCarryForwardsExpirationDatesYearFour
4000
CY2019Q4 us-gaap Deferred Tax Liabilities Derivatives
DeferredTaxLiabilitiesDerivatives
1491000
CY2020Q4 ttec Deferred Tax Liabilities Contract Acquisition Costs
DeferredTaxLiabilitiesContractAcquisitionCosts
3182000
CY2019Q4 ttec Deferred Tax Liabilities Contract Acquisition Costs
DeferredTaxLiabilitiesContractAcquisitionCosts
5740000
CY2020Q4 us-gaap Deferred Tax Liabilities Goodwill And Intangible Assets Intangible Assets
DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsIntangibleAssets
15880000
CY2019Q4 us-gaap Deferred Tax Liabilities Goodwill And Intangible Assets Intangible Assets
DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsIntangibleAssets
22585000
CY2020Q4 us-gaap Deferred Tax Liabilities Leasing Arrangements
DeferredTaxLiabilitiesLeasingArrangements
16763000
CY2019Q4 us-gaap Deferred Tax Liabilities Leasing Arrangements
DeferredTaxLiabilitiesLeasingArrangements
21413000
CY2020Q4 us-gaap Deferred Tax Liabilities Other
DeferredTaxLiabilitiesOther
480000
CY2019Q4 us-gaap Deferred Tax Liabilities Other
DeferredTaxLiabilitiesOther
407000
CY2020Q4 us-gaap Deferred Income Tax Liabilities
DeferredIncomeTaxLiabilities
49998000
CY2019Q4 us-gaap Deferred Income Tax Liabilities
DeferredIncomeTaxLiabilities
57731000
CY2020Q4 us-gaap Deferred Tax Assets Liabilities Net
DeferredTaxAssetsLiabilitiesNet
7334000
CY2019Q4 us-gaap Deferred Tax Assets Liabilities Net
DeferredTaxAssetsLiabilitiesNet
2661000
CY2019Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
17051000
CY2018Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
10867000
CY2017Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
9526000
CY2020 ttec Valuation Allowance Additions To Deferred Tax Expense
ValuationAllowanceAdditionsToDeferredTaxExpense
4650000
CY2019 ttec Valuation Allowance Additions To Deferred Tax Expense
ValuationAllowanceAdditionsToDeferredTaxExpense
7373000
CY2018 ttec Valuation Allowance Additions To Deferred Tax Expense
ValuationAllowanceAdditionsToDeferredTaxExpense
2913000
CY2020 ttec Valuation Allowance Reduction Of Deferred Income Tax Expense
ValuationAllowanceReductionOfDeferredIncomeTaxExpense
-3004000
CY2019 ttec Valuation Allowance Reduction Of Deferred Income Tax Expense
ValuationAllowanceReductionOfDeferredIncomeTaxExpense
-1189000
CY2018 ttec Valuation Allowance Reduction Of Deferred Income Tax Expense
ValuationAllowanceReductionOfDeferredIncomeTaxExpense
-1572000
CY2020Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
18697000
CY2019Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
17051000
CY2018Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
10867000
CY2020Q4 ttec Operating Loss Carry Forwards Expiration Dates Year One
OperatingLossCarryForwardsExpirationDatesYearOne
2000
CY2020Q4 ttec Operating Loss Carry Forwards Expiration Dates Year After Five
OperatingLossCarryForwardsExpirationDatesYearAfterFive
11229000
CY2020Q4 ttec Operatinglosscarryforwardsexpirationdatesyearnoexpiration
Operatinglosscarryforwardsexpirationdatesyearnoexpiration
9087000
CY2020Q4 us-gaap Operating Loss Carryforwards
OperatingLossCarryforwards
20508000
CY2019Q4 us-gaap Adjustment To Additional Paid In Capital Income Tax Effect From Share Based Compensation Net
AdjustmentToAdditionalPaidInCapitalIncomeTaxEffectFromShareBasedCompensationNet
800000
CY2019Q1 ttec Benefit To Income Taxes Related To Amortization Of Purchased Intangibles
BenefitToIncomeTaxesRelatedToAmortizationOfPurchasedIntangibles
800000
CY2019 us-gaap Severance Costs1
SeveranceCosts1
1035000
CY2020 us-gaap Income Tax Holiday Description
IncomeTaxHolidayDescription
The Company has been granted “Tax Holidays” as an incentive to attract foreign investment by the governments of the Philippines and Costa Rica. Generally, a Tax Holiday is an agreement between the Company and a foreign government under which the Company receives certain tax benefits in that country, such as exemption from taxation on profits derived from export-related activities. In the Philippines, the Company has been granted multiple agreements, with an initial period of four years and additional periods for varying years, expiring at various times between 2020 and 2022.
CY2020 us-gaap Income Tax Holiday Termination Date
IncomeTaxHolidayTerminationDate
2020 and 2022
CY2020 us-gaap Income Tax Holiday Aggregate Dollar Amount
IncomeTaxHolidayAggregateDollarAmount
4400000
CY2019 us-gaap Income Tax Holiday Aggregate Dollar Amount
IncomeTaxHolidayAggregateDollarAmount
8400000
CY2018 us-gaap Income Tax Holiday Aggregate Dollar Amount
IncomeTaxHolidayAggregateDollarAmount
8200000
CY2020 us-gaap Income Tax Holiday Income Tax Benefits Per Share
IncomeTaxHolidayIncomeTaxBenefitsPerShare
0.09
CY2019 us-gaap Income Tax Holiday Income Tax Benefits Per Share
IncomeTaxHolidayIncomeTaxBenefitsPerShare
0.18
CY2018 us-gaap Income Tax Holiday Income Tax Benefits Per Share
IncomeTaxHolidayIncomeTaxBenefitsPerShare
0.18
CY2020Q4 us-gaap Unrecognized Tax Benefits Income Tax Penalties And Interest Accrued
UnrecognizedTaxBenefitsIncomeTaxPenaltiesAndInterestAccrued
3000000.0
CY2019Q4 us-gaap Unrecognized Tax Benefits Income Tax Penalties And Interest Accrued
UnrecognizedTaxBenefitsIncomeTaxPenaltiesAndInterestAccrued
2100000
CY2018Q4 us-gaap Unrecognized Tax Benefits Income Tax Penalties And Interest Accrued
UnrecognizedTaxBenefitsIncomeTaxPenaltiesAndInterestAccrued
1400000
CY2020 ttec Reserve Recognized For Uncertain Tax Benefits
ReserveRecognizedForUncertainTaxBenefits
7500000
CY2019 ttec Reserve Recognized For Uncertain Tax Benefits
ReserveRecognizedForUncertainTaxBenefits
4800000
CY2017Q4 us-gaap Unrecognized Tax Benefits
UnrecognizedTaxBenefits
3298000
CY2018 us-gaap Unrecognized Tax Benefits Increases Resulting From Current Period Tax Positions
UnrecognizedTaxBenefitsIncreasesResultingFromCurrentPeriodTaxPositions
3600000
CY2018 us-gaap Unrecognized Tax Benefits Decreases Resulting From Prior Period Tax Positions
UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions
2114000
CY2018Q4 us-gaap Unrecognized Tax Benefits
UnrecognizedTaxBenefits
4784000
CY2019 us-gaap Unrecognized Tax Benefits Increases Resulting From Current Period Tax Positions
UnrecognizedTaxBenefitsIncreasesResultingFromCurrentPeriodTaxPositions
0
CY2019 us-gaap Unrecognized Tax Benefits Decreases Resulting From Prior Period Tax Positions
UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions
0
CY2019Q4 us-gaap Unrecognized Tax Benefits
UnrecognizedTaxBenefits
4784000
CY2020 us-gaap Unrecognized Tax Benefits Increases Resulting From Current Period Tax Positions
UnrecognizedTaxBenefitsIncreasesResultingFromCurrentPeriodTaxPositions
2725000
CY2020 us-gaap Unrecognized Tax Benefits Decreases Resulting From Prior Period Tax Positions
UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions
0
CY2020Q4 us-gaap Unrecognized Tax Benefits
UnrecognizedTaxBenefits
7509000
CY2020Q4 us-gaap Significant Change In Unrecognized Tax Benefits Is Reasonably Possible Amount Of Unrecorded Benefit
SignificantChangeInUnrecognizedTaxBenefitsIsReasonablyPossibleAmountOfUnrecordedBenefit
10500000
CY2020Q4 us-gaap Decrease In Unrecognized Tax Benefits Is Reasonably Possible
DecreaseInUnrecognizedTaxBenefitsIsReasonablyPossible
3900000
CY2018 us-gaap Severance Costs1
SeveranceCosts1
827000
CY2020 us-gaap Business Exit Costs1
BusinessExitCosts1
2200000
CY2019 us-gaap Business Exit Costs1
BusinessExitCosts1
712000
CY2020Q4 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
39956000
CY2019Q2 ttec Benefit To Income Taxes Related To Amortization Of Purchased Intangibles
BenefitToIncomeTaxesRelatedToAmortizationOfPurchasedIntangibles
700000
CY2019Q4 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
39447000
CY2018Q4 us-gaap Restructuring Reserve
RestructuringReserve
3642000
CY2019 ttec Restructuring Charges Before Adjustments
RestructuringChargesBeforeAdjustments
1751000
CY2019 us-gaap Payments For Restructuring
PaymentsForRestructuring
2107000
CY2019 us-gaap Restructuring Reserve Translation Adjustment
RestructuringReserveTranslationAdjustment
-40000
CY2019 us-gaap Restructuring Reserve Accrual Adjustment1
RestructuringReserveAccrualAdjustment1
-4000
CY2019 us-gaap Restructuring Reserve Translation And Other Adjustment
RestructuringReserveTranslationAndOtherAdjustment
2917000
CY2019Q4 us-gaap Restructuring Reserve
RestructuringReserve
325000
CY2020 ttec Restructuring Charges Before Adjustments
RestructuringChargesBeforeAdjustments
3264000
CY2020 us-gaap Payments For Restructuring
PaymentsForRestructuring
2796000
CY2020 us-gaap Restructuring Reserve Translation Adjustment
RestructuringReserveTranslationAdjustment
-16000
CY2020 us-gaap Restructuring Reserve Accrual Adjustment1
RestructuringReserveAccrualAdjustment1
-78000
CY2020Q4 us-gaap Restructuring Reserve
RestructuringReserve
699000
CY2020 us-gaap Impaired Long Lived Assets Held And Used Asset Description
ImpairedLongLivedAssetsHeldAndUsedAssetDescription
During each of the periods presented, the Company evaluated the recoverability of its leasehold improvement assets at certain customer engagement centers.
CY2020 us-gaap Impaired Long Lived Assets Held And Used Method For Determining Fair Value
ImpairedLongLivedAssetsHeldAndUsedMethodForDeterminingFairValue
To determine fair value, the Company used Level 3 inputs in its discounted cash flows analysis. Assumptions included the amount and timing of estimated future cash flows and assumed discount rates.
CY2019Q1 us-gaap Line Of Credit Facility Description
LineOfCreditFacilityDescription
On February 14, 2019, the Company entered into a Fourth Amendment to its Amended and Restated Credit Agreement and Amended and Restated Security Agreement originally dated as of June 3, 2013 (collectively the “Credit Agreement”) for a senior secured revolving credit facility with a syndicate of lenders led by Wells Fargo Bank, National Association, as agent, swing line and fronting lender which matures on February 14, 2024 (the “Credit Facility”).
CY2020Q4 ttec Line Of Credit Initial Borrowing Capacity
LineOfCreditInitialBorrowingCapacity
900000000.0
CY2020Q4 us-gaap Line Of Credit Facility Maximum Borrowing Capacity
LineOfCreditFacilityMaximumBorrowingCapacity
1200000000
CY2019Q1 us-gaap Line Of Credit Facility Interest Rate Description
LineOfCreditFacilityInterestRateDescription
Base rate loans bear interest at a rate equal to the greatest of (i) Wells Fargo’s prime rate, (ii) one half of 1% in excess of the federal funds effective rate, and (iii) 1.25% in excess of the one month London Interbank Offered Rate (“LIBOR”); plus in each case a margin of 0% to 0.75% based on the Company’s net leverage ratio. Eurodollar loans bear interest at LIBOR plus a margin of 1.0% to 1.75% based on the Company’s net leverage ratio. Alternate currency loans bear interest at rates applicable to their respective currencies.
CY2020 us-gaap Line Of Credit Facility Collateral
LineOfCreditFacilityCollateral
Letter of credit fees are one eighth of 1% of the stated amount of the letter of credit on the date of issuance, renewal or amendment, plus an annual fee equal to the borrowing margin for Eurodollar loans.
CY2020Q4 us-gaap Long Term Line Of Credit
LongTermLineOfCredit
385000000.0
CY2019Q4 us-gaap Long Term Line Of Credit
LongTermLineOfCredit
290000000.0
CY2020Q4 us-gaap Line Of Credit Facility Average Outstanding Amount
LineOfCreditFacilityAverageOutstandingAmount
550900000
CY2019Q4 us-gaap Line Of Credit Facility Average Outstanding Amount
LineOfCreditFacilityAverageOutstandingAmount
331800000
CY2020Q4 us-gaap Line Of Credit Facility Remaining Borrowing Capacity
LineOfCreditFacilityRemainingBorrowingCapacity
510000000.0
CY2019Q4 us-gaap Restructuring Charges
RestructuringCharges
175000
CY2020Q4 ttec Line Of Credit Facility Letters Of Credit Issued
LineOfCreditFacilityLettersOfCreditIssued
2800000
CY2020Q4 ttec Letters Of Credit Issued Outside Line Of Credit Facility
LettersOfCreditIssuedOutsideLineOfCreditFacility
800000
CY2020Q4 us-gaap Contract With Customer Liability Noncurrent
ContractWithCustomerLiabilityNoncurrent
17434000
CY2019Q4 us-gaap Contract With Customer Liability Noncurrent
ContractWithCustomerLiabilityNoncurrent
23142000
CY2020Q4 us-gaap Contract With Customer Liability
ContractWithCustomerLiability
57390000
CY2019Q4 us-gaap Contract With Customer Liability
ContractWithCustomerLiability
62589000
CY2020Q4 us-gaap Contract With Customer Asset Net Current
ContractWithCustomerAssetNetCurrent
25669000
CY2019Q4 us-gaap Contract With Customer Asset Net Current
ContractWithCustomerAssetNetCurrent
26092000
CY2020Q4 us-gaap Contract With Customer Asset Net Noncurrent
ContractWithCustomerAssetNetNoncurrent
18015000
CY2019Q4 us-gaap Contract With Customer Asset Net Noncurrent
ContractWithCustomerAssetNetNoncurrent
25436000
CY2020Q4 us-gaap Contract With Customer Asset Net
ContractWithCustomerAssetNet
43684000
CY2019Q4 us-gaap Contract With Customer Asset Net
ContractWithCustomerAssetNet
51528000
CY2019Q4 us-gaap Contract With Customer Liability
ContractWithCustomerLiability
62589000
CY2020 ttec Contract With Customer Liability Increase
ContractWithCustomerLiabilityIncrease
136852000
CY2020 us-gaap Contract With Customer Liability Revenue Recognized
ContractWithCustomerLiabilityRevenueRecognized
-142051000
CY2020Q4 us-gaap Contract With Customer Liability
ContractWithCustomerLiability
57390000
CY2020 us-gaap Lease Cost
LeaseCost
64088000
CY2019 us-gaap Lease Cost
LeaseCost
61175000
CY2020 us-gaap Finance Lease Interest Payment On Liability
FinanceLeaseInterestPaymentOnLiability
68000
CY2019 us-gaap Finance Lease Interest Payment On Liability
FinanceLeaseInterestPaymentOnLiability
103000
CY2020 us-gaap Finance Lease Principal Payments
FinanceLeasePrincipalPayments
7911000
CY2019 us-gaap Finance Lease Principal Payments
FinanceLeasePrincipalPayments
10251000
CY2020 us-gaap Right Of Use Asset Obtained In Exchange For Operating Lease Liability
RightOfUseAssetObtainedInExchangeForOperatingLeaseLiability
6834000
CY2019 us-gaap Right Of Use Asset Obtained In Exchange For Operating Lease Liability
RightOfUseAssetObtainedInExchangeForOperatingLeaseLiability
15494000
CY2020 ttec Operating Lease Modifications And Reassessments
OperatingLeaseModificationsAndReassessments
6485000
CY2019 ttec Operating Lease Modifications And Reassessments
OperatingLeaseModificationsAndReassessments
46543000
CY2020 us-gaap Right Of Use Asset Obtained In Exchange For Finance Lease Liability
RightOfUseAssetObtainedInExchangeForFinanceLeaseLiability
2292000
CY2019 us-gaap Right Of Use Asset Obtained In Exchange For Finance Lease Liability
RightOfUseAssetObtainedInExchangeForFinanceLeaseLiability
6133000
CY2020Q4 us-gaap Finance Lease Weighted Average Discount Rate Percent
FinanceLeaseWeightedAverageDiscountRatePercent
0.0164
CY2019Q4 us-gaap Finance Lease Weighted Average Discount Rate Percent
FinanceLeaseWeightedAverageDiscountRatePercent
0.0143
CY2020Q4 us-gaap Operating Lease Weighted Average Discount Rate Percent
OperatingLeaseWeightedAverageDiscountRatePercent
0.0695
CY2019Q4 us-gaap Operating Lease Weighted Average Discount Rate Percent
OperatingLeaseWeightedAverageDiscountRatePercent
0.0722
CY2020Q4 us-gaap Operating Lease Right Of Use Asset
OperatingLeaseRightOfUseAsset
120820000
CY2019Q4 us-gaap Operating Lease Right Of Use Asset
OperatingLeaseRightOfUseAsset
150808000
CY2020Q4 us-gaap Finance Lease Right Of Use Asset
FinanceLeaseRightOfUseAsset
12659000
CY2019Q4 us-gaap Finance Lease Right Of Use Asset
FinanceLeaseRightOfUseAsset
18016000
CY2020Q4 ttec Lease Right To Use Asset
LeaseRightToUseAsset
133479000
CY2019Q4 ttec Lease Right To Use Asset
LeaseRightToUseAsset
168824000
CY2020Q4 us-gaap Operating Lease Liability Current
OperatingLeaseLiabilityCurrent
43651000
CY2019Q4 us-gaap Operating Lease Liability Current
OperatingLeaseLiabilityCurrent
45218000
CY2020Q4 us-gaap Finance Lease Liability Current
FinanceLeaseLiabilityCurrent
6193000
CY2019Q4 us-gaap Finance Lease Liability Current
FinanceLeaseLiabilityCurrent
7470000
CY2020Q4 us-gaap Operating Lease Liability Noncurrent
OperatingLeaseLiabilityNoncurrent
98277000
CY2019Q4 us-gaap Operating Lease Liability Noncurrent
OperatingLeaseLiabilityNoncurrent
127395000
CY2020Q4 us-gaap Finance Lease Liability Noncurrent
FinanceLeaseLiabilityNoncurrent
4763000
CY2019Q4 us-gaap Finance Lease Liability Noncurrent
FinanceLeaseLiabilityNoncurrent
8896000
CY2019Q1 us-gaap Asset Impairment Charges
AssetImpairmentCharges
1506000
CY2019Q3 ttec Benefit To Income Taxes Related To Amortization Of Purchased Intangibles
BenefitToIncomeTaxesRelatedToAmortizationOfPurchasedIntangibles
700000
CY2020Q4 ttec Lease Liabilities
LeaseLiabilities
152884000
CY2019Q4 ttec Lease Liabilities
LeaseLiabilities
188979000
CY2020Q4 us-gaap Finance Lease Liability Payments Due Next Twelve Months
FinanceLeaseLiabilityPaymentsDueNextTwelveMonths
6237000
CY2020Q4 us-gaap Finance Lease Liability Payments Due Year Two
FinanceLeaseLiabilityPaymentsDueYearTwo
2740000
CY2020Q4 us-gaap Finance Lease Liability Payments Due Year Three
FinanceLeaseLiabilityPaymentsDueYearThree
1631000
CY2020Q4 us-gaap Finance Lease Liability Payments Due Year Four
FinanceLeaseLiabilityPaymentsDueYearFour
579000
CY2020Q4 us-gaap Finance Lease Liability Payments Due
FinanceLeaseLiabilityPaymentsDue
11187000
CY2020Q4 us-gaap Finance Lease Liability Undiscounted Excess Amount
FinanceLeaseLiabilityUndiscountedExcessAmount
231000
CY2020Q4 us-gaap Finance Lease Liability
FinanceLeaseLiability
10956000
CY2019Q4 us-gaap Finance Lease Liability Payments Due Next Twelve Months
FinanceLeaseLiabilityPaymentsDueNextTwelveMonths
7594000
CY2019Q4 us-gaap Finance Lease Liability Payments Due Year Two
FinanceLeaseLiabilityPaymentsDueYearTwo
5587000
CY2019Q4 us-gaap Finance Lease Liability Payments Due Year Three
FinanceLeaseLiabilityPaymentsDueYearThree
2139000
CY2019Q4 us-gaap Finance Lease Liability Payments Due Year Four
FinanceLeaseLiabilityPaymentsDueYearFour
1109000
CY2019Q4 us-gaap Finance Lease Liability Payments Due Year Five
FinanceLeaseLiabilityPaymentsDueYearFive
331000
CY2019Q4 us-gaap Finance Lease Liability Payments Due
FinanceLeaseLiabilityPaymentsDue
16760000
CY2019Q4 us-gaap Finance Lease Liability Undiscounted Excess Amount
FinanceLeaseLiabilityUndiscountedExcessAmount
394000
CY2019Q4 us-gaap Finance Lease Liability
FinanceLeaseLiability
16366000
CY2020Q4 us-gaap Contract With Customer Liability Noncurrent
ContractWithCustomerLiabilityNoncurrent
17434000
CY2019Q4 us-gaap Contract With Customer Liability Noncurrent
ContractWithCustomerLiabilityNoncurrent
23142000
CY2020Q4 us-gaap Deferred Compensation Liability Classified Noncurrent
DeferredCompensationLiabilityClassifiedNoncurrent
23858000
CY2019Q4 us-gaap Deferred Compensation Liability Classified Noncurrent
DeferredCompensationLiabilityClassifiedNoncurrent
20370000
CY2020Q4 us-gaap Other Accrued Liabilities Noncurrent
OtherAccruedLiabilitiesNoncurrent
54893000
CY2019Q4 us-gaap Other Accrued Liabilities Noncurrent
OtherAccruedLiabilitiesNoncurrent
36129000
CY2020Q4 us-gaap Other Liabilities Noncurrent
OtherLiabilitiesNoncurrent
96185000
CY2019Q4 us-gaap Other Liabilities Noncurrent
OtherLiabilitiesNoncurrent
79641000
CY2019Q2 us-gaap Asset Impairment Charges
AssetImpairmentCharges
2063000
CY2019Q4 us-gaap Asset Impairment Charges
AssetImpairmentCharges
166000
CY2019Q2 us-gaap Tax Adjustments Settlements And Unusual Provisions
TaxAdjustmentsSettlementsAndUnusualProvisions
100000
CY2020Q1 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.46
CY2020Q2 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.67
CY2020 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46647000
CY2019 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46373000
CY2018 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46064000
CY2018 us-gaap Incremental Common Shares Attributable To Call Options And Warrants
IncrementalCommonSharesAttributableToCallOptionsAndWarrants
6000
CY2020 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
318000
CY2019 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
349000
CY2018 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
314000
CY2020 us-gaap Incremental Common Shares Attributable To Contingently Issuable Shares
IncrementalCommonSharesAttributableToContingentlyIssuableShares
28000
CY2019 us-gaap Incremental Common Shares Attributable To Contingently Issuable Shares
IncrementalCommonSharesAttributableToContingentlyIssuableShares
36000
CY2018 us-gaap Incremental Common Shares Attributable To Contingently Issuable Shares
IncrementalCommonSharesAttributableToContingentlyIssuableShares
1000
CY2020 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
346000
CY2019 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
385000
CY2018 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
321000
CY2020 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
46993000
CY2019 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
46758000
CY2018 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
46385000
CY2020 us-gaap Defined Contribution Plan Maximum Annual Contributions Per Employee Percent
DefinedContributionPlanMaximumAnnualContributionsPerEmployeePercent
0.75
CY2020 us-gaap Defined Contribution Plan Cost Recognized
DefinedContributionPlanCostRecognized
4200000
CY2019 us-gaap Defined Contribution Plan Cost Recognized
DefinedContributionPlanCostRecognized
6700000
CY2018 us-gaap Defined Contribution Plan Cost Recognized
DefinedContributionPlanCostRecognized
5200000
CY2020 us-gaap Share Based Compensation
ShareBasedCompensation
12500000
CY2019 us-gaap Share Based Compensation
ShareBasedCompensation
12800000
CY2018 us-gaap Share Based Compensation
ShareBasedCompensation
12100000
CY2020 us-gaap Employee Service Share Based Compensation Tax Benefit From Compensation Expense
EmployeeServiceShareBasedCompensationTaxBenefitFromCompensationExpense
3500000
CY2019 us-gaap Employee Service Share Based Compensation Tax Benefit From Compensation Expense
EmployeeServiceShareBasedCompensationTaxBenefitFromCompensationExpense
4200000
CY2018 us-gaap Employee Service Share Based Compensation Tax Benefit From Compensation Expense
EmployeeServiceShareBasedCompensationTaxBenefitFromCompensationExpense
3700000
CY2020 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Award Vesting Period1
ShareBasedCompensationArrangementByShareBasedPaymentAwardAwardVestingPeriod1
P1Y
CY2019 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Description
ShareBasedCompensationArrangementByShareBasedPaymentAwardDescription
During 2019, the Company awarded performance restricted stock units (“PRSUs”) that are subject to service and performance vesting conditions. If defined minimum targets are met, the annual value of the PRSUs issued will be between $0.4 million and $1.4 million and vest immediately. If the defined minimum targets are not met, then no shares will be issued. The award amounts are based on the Company’s annual adjusted operating income for the fiscal years 2019, 2020 and 2021. Each fiscal year’s adjusted operating income will determine the award amount.
CY2020 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Description
ShareBasedCompensationArrangementByShareBasedPaymentAwardDescription
During 2020, the Company awarded PRSUs that are subject to service and performance vesting conditions. If defined minimum targets are met, Company shares will be issued that vest immediately. If the defined minimum targets are not met, then no shares will be issued. The number of shares awarded are based on the Company’s annual revenue and adjusted operating income for the fiscal years 2021 and 2022. Each fiscal year’s revenue and adjusted operating income will determine the award amount. Expense for these awards will begin at the start of the requisite service period, beginning January 1, 2021.
CY2019Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Number
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedNumber
768472
CY2019Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedWeightedAverageGrantDateFairValue
33.11
CY2020 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Grants In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriod
695467
CY2020 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Grants In Period Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriodWeightedAverageGrantDateFairValue
44.70
CY2020 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriod
358579
CY2020 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriodWeightedAverageGrantDateFairValue
32.04
CY2020 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Forfeited In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsForfeitedInPeriod
76184
CY2020 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Forfeitures Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsForfeituresWeightedAverageGrantDateFairValue
35.83
CY2020Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Number
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedNumber
1029176
CY2020Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedWeightedAverageGrantDateFairValue
41.12
CY2020Q4 us-gaap Sharebased Compensation Arrangement By Sharebased Payment Award Equity Instruments Other Than Options Aggregate Intrinsic Value Nonvested
SharebasedCompensationArrangementBySharebasedPaymentAwardEquityInstrumentsOtherThanOptionsAggregateIntrinsicValueNonvested
75100000
CY2020Q4 us-gaap Stock Repurchase Program Authorized Amount1
StockRepurchaseProgramAuthorizedAmount1
762300000
us-gaap Treasury Stock Shares Acquired
TreasuryStockSharesAcquired
46100000
us-gaap Treasury Stock Value Acquired Cost Method
TreasuryStockValueAcquiredCostMethod
735800000
CY2020Q4 us-gaap Stock Repurchase Program Remaining Authorized Repurchase Amount1
StockRepurchaseProgramRemainingAuthorizedRepurchaseAmount1
26600000
CY2020Q1 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
432213000
CY2020Q2 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
453081000
CY2020Q3 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
492980000
CY2020Q4 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
570974000
CY2020Q1 us-gaap Cost Of Goods And Service Excluding Depreciation Depletion And Amortization
CostOfGoodsAndServiceExcludingDepreciationDepletionAndAmortization
321557000
CY2020Q2 us-gaap Cost Of Goods And Service Excluding Depreciation Depletion And Amortization
CostOfGoodsAndServiceExcludingDepreciationDepletionAndAmortization
337306000
CY2020Q3 us-gaap Cost Of Goods And Service Excluding Depreciation Depletion And Amortization
CostOfGoodsAndServiceExcludingDepreciationDepletionAndAmortization
368405000
CY2020Q4 us-gaap Cost Of Goods And Service Excluding Depreciation Depletion And Amortization
CostOfGoodsAndServiceExcludingDepreciationDepletionAndAmortization
425451000
CY2020Q1 us-gaap Selling General And Administrative Expense
SellingGeneralAndAdministrativeExpense
49834000
CY2020Q2 us-gaap Selling General And Administrative Expense
SellingGeneralAndAdministrativeExpense
47360000
CY2020Q3 us-gaap Selling General And Administrative Expense
SellingGeneralAndAdministrativeExpense
49473000
CY2020Q4 us-gaap Selling General And Administrative Expense
SellingGeneralAndAdministrativeExpense
57235000
CY2020Q1 us-gaap Depreciation And Amortization
DepreciationAndAmortization
18872000
CY2020Q2 us-gaap Depreciation And Amortization
DepreciationAndAmortization
18660000
CY2020Q3 us-gaap Depreciation And Amortization
DepreciationAndAmortization
19522000
CY2020Q4 us-gaap Depreciation And Amortization
DepreciationAndAmortization
21808000
CY2020Q1 us-gaap Restructuring Charges
RestructuringCharges
538000
CY2020Q2 us-gaap Restructuring Charges
RestructuringCharges
793000
CY2020Q3 us-gaap Restructuring Charges
RestructuringCharges
1233000
CY2020Q4 us-gaap Restructuring Charges
RestructuringCharges
700000
CY2020Q1 us-gaap Asset Impairment Charges
AssetImpairmentCharges
696000
CY2020Q3 us-gaap Asset Impairment Charges
AssetImpairmentCharges
948000
CY2020Q4 us-gaap Asset Impairment Charges
AssetImpairmentCharges
4165000
CY2020Q1 us-gaap Operating Income Loss
OperatingIncomeLoss
40716000
CY2020Q2 us-gaap Operating Income Loss
OperatingIncomeLoss
48962000
CY2020Q3 us-gaap Operating Income Loss
OperatingIncomeLoss
53399000
CY2020Q4 us-gaap Operating Income Loss
OperatingIncomeLoss
61615000
CY2020Q1 us-gaap Nonoperating Income Expense
NonoperatingIncomeExpense
-5832000
CY2020Q2 us-gaap Nonoperating Income Expense
NonoperatingIncomeExpense
-4374000
CY2020Q3 us-gaap Nonoperating Income Expense
NonoperatingIncomeExpense
-20852000
CY2020Q4 us-gaap Nonoperating Income Expense
NonoperatingIncomeExpense
-3366000
CY2020Q1 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
10199000
CY2020Q2 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
11039000
CY2020Q3 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
8415000
CY2020Q4 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
11284000
CY2020Q1 us-gaap Net Income Loss Attributable To Noncontrolling Interest
NetIncomeLossAttributableToNoncontrollingInterest
3151000
CY2020Q2 us-gaap Net Income Loss Attributable To Noncontrolling Interest
NetIncomeLossAttributableToNoncontrollingInterest
2224000
CY2020Q3 us-gaap Net Income Loss Attributable To Noncontrolling Interest
NetIncomeLossAttributableToNoncontrollingInterest
2766000
CY2020Q4 us-gaap Net Income Loss Attributable To Noncontrolling Interest
NetIncomeLossAttributableToNoncontrollingInterest
2542000
CY2020Q1 us-gaap Net Income Loss
NetIncomeLoss
21534000
CY2020Q2 us-gaap Net Income Loss
NetIncomeLoss
31325000
CY2020Q3 us-gaap Net Income Loss
NetIncomeLoss
21366000
CY2020Q4 us-gaap Net Income Loss
NetIncomeLoss
44423000
CY2020Q1 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46498000
CY2020Q2 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46619000
CY2020Q3 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46732000
CY2020Q4 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46736000
CY2020Q1 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
46813000
CY2020Q2 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
46861000
CY2020Q3 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
47031000
CY2020Q4 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
47232000
CY2020Q3 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.45
CY2020Q3 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.46
CY2020Q4 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.95
CY2020Q1 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.46
CY2020Q2 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.67
CY2020Q4 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.94
CY2020Q1 us-gaap Business Combination Contingent Consideration Arrangements Change In Amount Of Contingent Consideration Liability1
BusinessCombinationContingentConsiderationArrangementsChangeInAmountOfContingentConsiderationLiability1
3300000
CY2019Q4 us-gaap Depreciation And Amortization
DepreciationAndAmortization
18634000
CY2019Q1 us-gaap Restructuring Charges
RestructuringCharges
961000
CY2020Q4 us-gaap Business Combination Contingent Consideration Arrangements Change In Amount Of Contingent Consideration Liability1
BusinessCombinationContingentConsiderationArrangementsChangeInAmountOfContingentConsiderationLiability1
-2500000
CY2020Q1 us-gaap Gain Loss On Sale Of Business
GainLossOnSaleOfBusiness
2500000
CY2020Q2 us-gaap Gain Loss On Sale Of Business
GainLossOnSaleOfBusiness
17400000
CY2020Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Contingencies
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsContingencies
600000
CY2020Q3 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Contingencies
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsContingencies
1900000
CY2020Q2 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Contingencies
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsContingencies
200000
CY2020Q1 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Contingencies
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsContingencies
200000
CY2020Q4 us-gaap Tax Adjustments Settlements And Unusual Provisions
TaxAdjustmentsSettlementsAndUnusualProvisions
2300000
CY2020Q2 us-gaap Tax Adjustments Settlements And Unusual Provisions
TaxAdjustmentsSettlementsAndUnusualProvisions
400000
CY2020Q1 us-gaap Tax Adjustments Settlements And Unusual Provisions
TaxAdjustmentsSettlementsAndUnusualProvisions
100000
CY2020Q3 us-gaap Income Loss From Subsidiaries Tax Expense Benefit
IncomeLossFromSubsidiariesTaxExpenseBenefit
3000000.0
CY2020Q4 us-gaap Valuation Allowance Deferred Tax Asset Change In Amount
ValuationAllowanceDeferredTaxAssetChangeInAmount
1000000.0
CY2020Q2 us-gaap Valuation Allowance Deferred Tax Asset Change In Amount
ValuationAllowanceDeferredTaxAssetChangeInAmount
900000
CY2020Q1 us-gaap Valuation Allowance Deferred Tax Asset Change In Amount
ValuationAllowanceDeferredTaxAssetChangeInAmount
300000
CY2020Q2 us-gaap Income Tax Reconciliation Nondeductible Expense Restructuring Charges
IncomeTaxReconciliationNondeductibleExpenseRestructuringCharges
-200000
CY2020Q1 us-gaap Income Tax Reconciliation Nondeductible Expense Restructuring Charges
IncomeTaxReconciliationNondeductibleExpenseRestructuringCharges
-300000
CY2020Q4 ttec Benefit Expense To Income Taxes Acquisition Earnouts
BenefitExpenseToIncomeTaxesAcquisitionEarnouts
400000
CY2020Q2 ttec Benefit Expense To Income Taxes Acquisition Earnouts
BenefitExpenseToIncomeTaxesAcquisitionEarnouts
300000
CY2020Q1 ttec Benefit Expense To Income Taxes Acquisition Earnouts
BenefitExpenseToIncomeTaxesAcquisitionEarnouts
-900000
CY2020Q1 us-gaap Adjustment To Additional Paid In Capital Income Tax Effect From Share Based Compensation Net
AdjustmentToAdditionalPaidInCapitalIncomeTaxEffectFromShareBasedCompensationNet
1000000.0
CY2020Q2 us-gaap Adjustment To Additional Paid In Capital Income Tax Effect From Share Based Compensation Net
AdjustmentToAdditionalPaidInCapitalIncomeTaxEffectFromShareBasedCompensationNet
1000000.0
CY2020Q3 us-gaap Adjustment To Additional Paid In Capital Income Tax Effect From Share Based Compensation Net
AdjustmentToAdditionalPaidInCapitalIncomeTaxEffectFromShareBasedCompensationNet
1200000
CY2020Q4 us-gaap Adjustment To Additional Paid In Capital Income Tax Effect From Share Based Compensation Net
AdjustmentToAdditionalPaidInCapitalIncomeTaxEffectFromShareBasedCompensationNet
800000
CY2020Q1 ttec Benefit To Income Taxes Related To Amortization Of Purchased Intangibles
BenefitToIncomeTaxesRelatedToAmortizationOfPurchasedIntangibles
1100000
CY2020Q2 ttec Benefit To Income Taxes Related To Amortization Of Purchased Intangibles
BenefitToIncomeTaxesRelatedToAmortizationOfPurchasedIntangibles
1000000.0
CY2020Q3 ttec Benefit To Income Taxes Related To Amortization Of Purchased Intangibles
BenefitToIncomeTaxesRelatedToAmortizationOfPurchasedIntangibles
1000000.0
CY2020Q4 ttec Benefit To Income Taxes Related To Amortization Of Purchased Intangibles
BenefitToIncomeTaxesRelatedToAmortizationOfPurchasedIntangibles
1100000
CY2020Q4 ttec Net Change In Income Tax Other Reconciling Items
NetChangeInIncomeTaxOtherReconcilingItems
100000
CY2020Q2 ttec Net Change In Income Tax Other Reconciling Items
NetChangeInIncomeTaxOtherReconcilingItems
100000
CY2020Q1 ttec Net Change In Income Tax Other Reconciling Items
NetChangeInIncomeTaxOtherReconcilingItems
100000
CY2020 us-gaap Effective Income Tax Rate Reconciliation Other Reconciling Items Percent
EffectiveIncomeTaxRateReconciliationOtherReconcilingItemsPercent
0.225
CY2019Q1 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
394356000
CY2019Q2 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
392515000
CY2019Q3 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
395507000
CY2019Q4 us-gaap Revenue From Contract With Customer Excluding Assessed Tax
RevenueFromContractWithCustomerExcludingAssessedTax
461326000
CY2019Q1 us-gaap Cost Of Goods And Service Excluding Depreciation Depletion And Amortization
CostOfGoodsAndServiceExcludingDepreciationDepletionAndAmortization
293334000
CY2019Q2 us-gaap Cost Of Goods And Service Excluding Depreciation Depletion And Amortization
CostOfGoodsAndServiceExcludingDepreciationDepletionAndAmortization
299237000
CY2019Q3 us-gaap Cost Of Goods And Service Excluding Depreciation Depletion And Amortization
CostOfGoodsAndServiceExcludingDepreciationDepletionAndAmortization
304622000
CY2019Q4 us-gaap Cost Of Goods And Service Excluding Depreciation Depletion And Amortization
CostOfGoodsAndServiceExcludingDepreciationDepletionAndAmortization
345694000
CY2019Q1 us-gaap Selling General And Administrative Expense
SellingGeneralAndAdministrativeExpense
49720000
CY2019Q2 us-gaap Selling General And Administrative Expense
SellingGeneralAndAdministrativeExpense
50864000
CY2019Q3 us-gaap Selling General And Administrative Expense
SellingGeneralAndAdministrativeExpense
48062000
CY2019Q4 us-gaap Selling General And Administrative Expense
SellingGeneralAndAdministrativeExpense
53894000
CY2019Q1 us-gaap Depreciation And Amortization
DepreciationAndAmortization
16743000
CY2019Q3 us-gaap Restructuring Charges
RestructuringCharges
183000
CY2019Q2 us-gaap Depreciation And Amortization
DepreciationAndAmortization
17050000
CY2019Q3 us-gaap Depreciation And Amortization
DepreciationAndAmortization
16659000
CY2019Q2 us-gaap Restructuring Charges
RestructuringCharges
428000
CY2019Q1 us-gaap Operating Income Loss
OperatingIncomeLoss
32092000
CY2019Q2 us-gaap Operating Income Loss
OperatingIncomeLoss
22873000
CY2019Q3 us-gaap Operating Income Loss
OperatingIncomeLoss
25981000
CY2019Q4 us-gaap Operating Income Loss
OperatingIncomeLoss
42763000
CY2019Q1 us-gaap Nonoperating Income Expense
NonoperatingIncomeExpense
-4150000
CY2019Q2 us-gaap Nonoperating Income Expense
NonoperatingIncomeExpense
-1914000
CY2019Q3 us-gaap Nonoperating Income Expense
NonoperatingIncomeExpense
-806000
CY2019Q4 us-gaap Nonoperating Income Expense
NonoperatingIncomeExpense
-6428000
CY2019Q1 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
7466000
CY2019Q2 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
7345000
CY2019Q3 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
5196000
CY2019Q4 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
5670000
CY2019Q1 us-gaap Net Income Loss Attributable To Noncontrolling Interest
NetIncomeLossAttributableToNoncontrollingInterest
1474000
CY2019Q2 us-gaap Net Income Loss Attributable To Noncontrolling Interest
NetIncomeLossAttributableToNoncontrollingInterest
1816000
CY2019Q3 us-gaap Net Income Loss Attributable To Noncontrolling Interest
NetIncomeLossAttributableToNoncontrollingInterest
1878000
CY2019Q4 us-gaap Net Income Loss Attributable To Noncontrolling Interest
NetIncomeLossAttributableToNoncontrollingInterest
2402000
CY2019Q1 us-gaap Net Income Loss
NetIncomeLoss
19002000
CY2019Q2 us-gaap Net Income Loss
NetIncomeLoss
11798000
CY2019Q3 us-gaap Net Income Loss
NetIncomeLoss
18101000
CY2019Q4 us-gaap Net Income Loss
NetIncomeLoss
28263000
CY2019Q1 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46203000
CY2019Q2 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46318000
CY2019Q3 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46481000
CY2019Q4 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46487000
CY2019Q1 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
46590000
CY2019Q2 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
46684000
CY2019Q3 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
46768000
CY2019Q4 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
46830000
CY2019Q1 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.41
CY2019Q2 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.25
CY2019Q3 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.39
CY2019Q4 us-gaap Earnings Per Share Basic
EarningsPerShareBasic
0.61
CY2019Q1 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.41
CY2019Q2 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.25
CY2019Q3 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.39
CY2019Q4 us-gaap Earnings Per Share Diluted
EarningsPerShareDiluted
0.60
CY2019Q2 us-gaap Business Combination Contingent Consideration Arrangements Change In Amount Of Contingent Consideration Liability1
BusinessCombinationContingentConsiderationArrangementsChangeInAmountOfContingentConsiderationLiability1
2400000
CY2019Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Contingencies
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsContingencies
200000
CY2019Q3 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Contingencies
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsContingencies
200000
CY2019Q2 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Contingencies
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsContingencies
100000
CY2019Q1 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Contingencies
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsContingencies
200000
CY2019Q4 us-gaap Tax Adjustments Settlements And Unusual Provisions
TaxAdjustmentsSettlementsAndUnusualProvisions
1600000
CY2019Q3 us-gaap Tax Adjustments Settlements And Unusual Provisions
TaxAdjustmentsSettlementsAndUnusualProvisions
200000
CY2019Q1 us-gaap Tax Adjustments Settlements And Unusual Provisions
TaxAdjustmentsSettlementsAndUnusualProvisions
100000
CY2019Q1 us-gaap Adjustment To Additional Paid In Capital Income Tax Effect From Share Based Compensation Net
AdjustmentToAdditionalPaidInCapitalIncomeTaxEffectFromShareBasedCompensationNet
1200000
CY2019Q2 us-gaap Adjustment To Additional Paid In Capital Income Tax Effect From Share Based Compensation Net
AdjustmentToAdditionalPaidInCapitalIncomeTaxEffectFromShareBasedCompensationNet
1200000
CY2019Q3 us-gaap Adjustment To Additional Paid In Capital Income Tax Effect From Share Based Compensation Net
AdjustmentToAdditionalPaidInCapitalIncomeTaxEffectFromShareBasedCompensationNet
1500000
CY2019Q4 us-gaap Income Tax Reconciliation Change In Enacted Tax Rate
IncomeTaxReconciliationChangeInEnactedTaxRate
2800000
CY2019Q4 us-gaap Valuation Allowance Deferred Tax Asset Change In Amount
ValuationAllowanceDeferredTaxAssetChangeInAmount
2200000
CY2019Q2 us-gaap Valuation Allowance Deferred Tax Asset Change In Amount
ValuationAllowanceDeferredTaxAssetChangeInAmount
2300000
CY2019Q2 us-gaap Income Tax Reconciliation Nondeductible Expense Restructuring Charges
IncomeTaxReconciliationNondeductibleExpenseRestructuringCharges
200000
CY2019Q1 us-gaap Income Tax Reconciliation Nondeductible Expense Restructuring Charges
IncomeTaxReconciliationNondeductibleExpenseRestructuringCharges
700000
CY2019Q4 ttec Benefit To Income Taxes Related To Amortization Of Purchased Intangibles
BenefitToIncomeTaxesRelatedToAmortizationOfPurchasedIntangibles
700000
CY2019Q4 ttec Net Change In Income Tax Other Reconciling Items
NetChangeInIncomeTaxOtherReconcilingItems
100000
CY2019Q3 ttec Net Change In Income Tax Other Reconciling Items
NetChangeInIncomeTaxOtherReconcilingItems
200000
CY2019Q2 ttec Net Change In Income Tax Other Reconciling Items
NetChangeInIncomeTaxOtherReconcilingItems
100000
CY2019Q1 ttec Net Change In Income Tax Other Reconciling Items
NetChangeInIncomeTaxOtherReconcilingItems
100000
CY2019 us-gaap Effective Income Tax Rate Reconciliation Other Reconciling Items Percent
EffectiveIncomeTaxRateReconciliationOtherReconcilingItemsPercent
0.244

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