$TTEC
TTEC Holdings, Inc.

2021 Q4 Form 10-K Financial Statement

#000155837022002795 Filed on March 03, 2022

View on sec.gov

Income Statement

Concept 2021 Q4 2021 2020 Q4
Revenue $612.3M $2.273B $571.0M
YoY Change 7.24% 16.61% 23.77%
Cost Of Revenue $456.6M $1.659B $413.7M
YoY Change 10.38% 18.52% 24.68%
Gross Profit $155.7M $613.8M $157.3M
YoY Change -1.02% 11.77% 21.37%
Gross Profit Margin 25.43% 27.0% 27.55%
Selling, General & Admin $69.41M $240.0M $57.24M
YoY Change 21.27% 17.7% 6.2%
% of Gross Profit 44.58% 39.1% 36.39%
Research & Development
YoY Change
% of Gross Profit
Depreciation & Amortization $26.05M $63.50M $21.80M
YoY Change 19.5% 1.28% 17.2%
% of Gross Profit 16.73% 10.35% 13.86%
Operating Expenses $95.28M $240.0M $57.24M
YoY Change 66.47% 17.7% 6.2%
Operating Profit $60.41M $217.2M $61.62M
YoY Change -1.95% 6.11% 44.08%
Interest Expense -$3.516M $12.38M -$1.800M
YoY Change 95.33% -29.19% -64.0%
% of Operating Profit -5.82% 5.7% -2.92%
Other Income/Expense, Net -$1.222M -$9.308M -$3.366M
YoY Change -63.7% -72.96% -47.64%
Pretax Income $47.18M $207.9M $58.20M
YoY Change -18.94% 22.09% 60.33%
Income Tax $14.42M $49.70M $11.28M
% Of Pretax Income 30.58% 23.91% 19.39%
Net Earnings $28.75M $141.0M $44.42M
YoY Change -35.29% 18.89% 57.18%
Net Earnings / Revenue 4.69% 6.2% 7.78%
Basic Earnings Per Share $3.01 $0.95
Diluted Earnings Per Share $606.1K $2.97 $0.94
COMMON SHARES
Basic Shares Outstanding 46.99M 46.89M 46.74M
Diluted Shares Outstanding 47.39M 47.23M

Balance Sheet

Concept 2021 Q4 2021 2020 Q4
SHORT-TERM ASSETS
Cash & Short-Term Investments $158.2M $158.2M $132.9M
YoY Change 19.04% 19.04% 60.9%
Cash & Equivalents $158.2M $158.2M $132.9M
Short-Term Investments
Other Short-Term Assets $134.3M $134.3M $104.6M
YoY Change 28.43% 28.43% 8.96%
Inventory
Prepaid Expenses
Receivables $357.3M $357.3M $378.4M
Other Receivables $48.14M $48.14M $40.90M
Total Short-Term Assets $698.0M $698.0M $656.8M
YoY Change 6.27% 6.27% 19.46%
LONG-TERM ASSETS
Property, Plant & Equipment $258.6M $258.6M $299.5M
YoY Change -13.66% -13.66% 69.56%
Goodwill $739.5M $363.5M
YoY Change 103.43% 20.49%
Intangibles
YoY Change
Long-Term Investments
YoY Change
Other Assets $77.27M $88.40M $69.44M
YoY Change 11.28% 4.62% 0.68%
Total Long-Term Assets $1.299B $1.299B $859.6M
YoY Change 51.09% 51.1% 3.95%
TOTAL ASSETS
Total Short-Term Assets $698.0M $698.0M $656.8M
Total Long-Term Assets $1.299B $1.299B $859.6M
Total Assets $1.997B $1.997B $1.516B
YoY Change 31.68% 31.68% 10.14%
SHORT-TERM LIABILITIES
YoY Change
Accounts Payable $70.42M $70.42M $66.66M
YoY Change 5.64% 5.57% 3.44%
Accrued Expenses $63.37M $264.2M $55.92M
YoY Change 13.33% 0.36% -29.37%
Deferred Revenue $95.61M $39.96M
YoY Change 139.28% 1.29%
Short-Term Debt $0.00 $0.00 $0.00
YoY Change
Long-Term Debt Due $3.001M $3.001M $6.200M
YoY Change -51.6% -51.6% -17.33%
Total Short-Term Liabilities $444.4M $444.4M $396.2M
YoY Change 12.17% 12.16% 9.05%
LONG-TERM LIABILITIES
Long-Term Debt $793.9M $793.9M $389.8M
YoY Change 103.66% 103.66% 30.41%
Other Long-Term Liabilities $79.83M $158.9M $96.19M
YoY Change -17.01% -25.06% 20.77%
Total Long-Term Liabilities $958.1M $952.7M $609.5M
YoY Change 57.19% 58.31% 14.39%
TOTAL LIABILITIES
Total Short-Term Liabilities $444.4M $444.4M $396.2M
Total Long-Term Liabilities $958.1M $952.7M $609.5M
Total Liabilities $1.402B $1.475B $1.006B
YoY Change 39.46% 37.59% 12.22%
SHAREHOLDERS EQUITY
Retained Earnings $856.1M $757.3M
YoY Change 13.04% -2.06%
Common Stock
YoY Change
Preferred Stock
YoY Change
Treasury Stock (at cost) $597.0M $601.2M
YoY Change -0.7% -0.68%
Treasury Stock Shares $35.06M $35.32M
Shareholders Equity $522.2M $522.2M $444.7M
YoY Change
Total Liabilities & Shareholders Equity $1.997B $1.997B $1.516B
YoY Change 31.68% 31.68% 10.14%

Cashflow Statement

Concept 2021 Q4 2021 2020 Q4
OPERATING ACTIVITIES
Net Income $28.75M $141.0M $44.42M
YoY Change -35.29% 18.89% 57.18%
Depreciation, Depletion And Amortization $26.05M $63.50M $21.80M
YoY Change 19.5% 1.28% 17.2%
Cash From Operating Activities $76.23M $251.3M $85.10M
YoY Change -10.42% -7.58% 58.77%
INVESTING ACTIVITIES
Capital Expenditures -$19.58M $60.36M -$12.00M
YoY Change 63.17% 0.98% -26.83%
Acquisitions $481.7M
YoY Change 814.51%
Other Investing Activities $51.00K -$481.6M -$14.00M
YoY Change -100.36% 813.9% -86.34%
Cash From Investing Activities -$19.53M -$542.0M -$25.80M
YoY Change -24.31% 382.08% -78.28%
FINANCING ACTIVITIES
Cash Dividend Paid
YoY Change
Common Stock Issuance & Retirement, Net
YoY Change
Debt Paid & Issued, Net
YoY Change
Cash From Financing Activities -42.89M 319.6M -63.30M
YoY Change -32.25% -384.82% -187.67%
NET CHANGE
Cash From Operating Activities 76.23M 251.3M 85.10M
Cash From Investing Activities -19.53M -542.0M -25.80M
Cash From Financing Activities -42.89M 319.6M -63.30M
Net Change In Cash 13.82M 21.67M -4.000M
YoY Change -445.42% -59.44% -157.14%
FREE CASH FLOW
Cash From Operating Activities $76.23M $251.3M $85.10M
Capital Expenditures -$19.58M $60.36M -$12.00M
Free Cash Flow $95.81M $190.9M $97.10M
YoY Change -1.32% -10.0% 38.71%

Facts In Submission

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CY2019 us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss After Reclassification Before Tax
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CY2021 us-gaap Other Comprehensive Income Loss Cash Flow Hedge Gain Loss After Reclassification Tax
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12814000
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CY2020 us-gaap Temporary Equity Net Income
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2527000
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8478000
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2323000
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29537000
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CY2021 us-gaap Temporary Equity Net Income
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ProfitLoss
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983000
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AmortizationOfContractAcquisitionCosts
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CY2021 us-gaap Amortization Of Financing Costs
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ContingentConsiderationImputedInterestExpenseAndFairValueAdjustments
4484000
CY2019 ttec Contingent Consideration Imputed Interest Expense And Fair Value Adjustments
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CY2020 us-gaap Provision For Doubtful Accounts
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CY2019 us-gaap Provision For Doubtful Accounts
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CY2020 us-gaap Gain Loss On Disposition Of Assets
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CY2019 us-gaap Gain Loss On Disposition Of Assets
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CY2021 us-gaap Gain Loss On Sale Of Business
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CY2019 us-gaap Gain Loss On Sale Of Business
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0
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21667000
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881000
CY2021 us-gaap Nature Of Operations
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<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Overview</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;">TTEC Holdings, Inc. (“TTEC”, “the Company”; pronounced “T-TEC”) is a leading global customer experience as a service (“CXaaS”) partner for many of the world’s most iconic and disruptive brands. TTEC designs, builds, orchestrates, and delivers seamless digitally enabled customer experiences that are designed to increase brand value, customer loyalty, revenue and profitability through personalized, outcome-based interactions. The Company helps clients improve their customer satisfaction while lowering their total cost to service by combining innovative digital solutions with service capabilities that deliver a frictionless customer experience (“CX”) across different channels and phases of the customer lifecycle. TTEC’s 65,000 employees serve clients in the automotive, communication, financial services, national/federal and state and local governments, healthcare, logistics, media and entertainment, e-tail/retail, technology, travel and transportation industries via operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.</p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;">The Company operates and reports its financial results of operation through two business segments: TTEC Digital and TTEC Engage.</p><table style="border-collapse:collapse;font-family:'Arial','Helvetica','sans-serif';font-size:10pt;margin-bottom:6pt;margin-top:0pt;table-layout:fixed;text-align:justify;width:100%;border:0pt;"><tr><td style="width:18pt;"/><td style="font-family:'Times New Roman','Times','serif';font-size:10pt;vertical-align:text-top;white-space:nowrap;width:18pt;padding:0pt;">●</td><td style="padding:0pt;"><b style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:bold;">TTEC Digita</b><span style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:normal;">l is one of the largest pure-play CX technology service providers with expertise in CX strategy, digital consulting, and transformation enabled by proprietary CX applications and technology partnerships. TTEC Digital designs, builds, and operates robust digital experiences for clients and their customers through the contextual integration and orchestration of customer relationship management (“CRM”), data, analytics, CXaaS technology, and intelligent automation to ensure high-quality, scalable CX outcomes.</span></td></tr></table><table style="border-collapse:collapse;font-family:'Arial','Helvetica','sans-serif';font-size:10pt;margin-bottom:0pt;margin-top:0pt;table-layout:fixed;text-align:justify;width:100%;border:0pt;"><tr><td style="width:18pt;"/><td style="font-family:'Times New Roman','Times','serif';font-size:10pt;vertical-align:text-top;white-space:nowrap;width:18pt;padding:0pt;">●</td><td style="padding:0pt;"><b style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:bold;">TTEC Engage</b><span style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;font-style:normal;font-weight:normal;"> provides the digitally enabled CX managed services to support our clients’ end-to-end customer interaction delivery at scale. The segment delivers omnichannel customer care, tech support, order fulfillment, customer acquisition, growth, and retention services with industry specialization and distinctive CX capabilities for hypergrowth brands. TTEC Engage also delivers digitally enabled back office and industry specific specialty services including artificial intelligence (“AI”) operations, content moderation, and fraud management services.</span></td></tr></table><div style="margin-top:6pt;"/><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;">TTEC Digital and TTEC Engage strategically come together under our unified offering, Humanify<sup style="font-size:7.5pt;line-height:100%;top:0pt;vertical-align:top;">®</sup> CXaaS, which drives measurable customer results for clients through the delivery of personalized, omnichannel experiences. Our Humanify<sup style="font-size:7.5pt;line-height:100%;top:0pt;vertical-align:top;">®</sup> cloud platform provides a fully integrated ecosystem of CX offerings, including messaging, AI, ML, RPA, analytics, cybersecurity, CRM, knowledge management, journey orchestration, and traditional voice solutions. Our end-to-end CXaaS platform differentiates us from competitors by combining design, strategic consulting, technology, data analytics, process optimization, system integration, and operational excellence along with our decades of industry know-how. This unified offering is value-oriented, outcome-based and delivered to large enterprises, governments, and hypergrowth companies on a global scale.</p>
CY2021Q4 dei Entity Number Of Employees
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CY2021 us-gaap Use Of Estimates
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<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Use of Estimates</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;">The preparation of the Consolidated Financial Statements in conformity with accounting principles generally accepted in the U.S. (“GAAP”) requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an on-going basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, litigation reserves, restructuring reserves, allowance for credit losses, contingent consideration, redeemable noncontrolling interest, and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions. </p>
CY2021 us-gaap Concentration Risk Credit Risk
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<p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;"><b style="font-weight:bold;">Concentration of Credit Risk</b></p><p style="font-family:'Arial','Helvetica','sans-serif';font-size:10pt;text-align:justify;margin:0pt 0pt 6pt 0pt;">The Company is exposed to credit risk in the normal course of business, primarily related to accounts receivable and derivative instruments. Historically, the losses related to credit risk have been immaterial. The Company regularly monitors its credit risk to mitigate the possibility of current and future exposures resulting in a loss. The Company evaluates the creditworthiness of its clients prior to entering into an agreement to provide services and as necessary through the life of the client relationship. The Company does not believe it is exposed to more than a nominal amount of credit risk in its derivative hedging activities, as the Company diversifies its activities across eight investment-grade financial institutions.</p>
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CY2019 us-gaap Current Income Tax Expense Benefit
CurrentIncomeTaxExpenseBenefit
27053000
CY2021 us-gaap Deferred Federal Income Tax Expense Benefit
DeferredFederalIncomeTaxExpenseBenefit
-7017000
CY2020 us-gaap Deferred Federal Income Tax Expense Benefit
DeferredFederalIncomeTaxExpenseBenefit
-2390000
CY2019 us-gaap Deferred Federal Income Tax Expense Benefit
DeferredFederalIncomeTaxExpenseBenefit
2515000
CY2021 us-gaap Deferred State And Local Income Tax Expense Benefit
DeferredStateAndLocalIncomeTaxExpenseBenefit
-402000
CY2020 us-gaap Deferred State And Local Income Tax Expense Benefit
DeferredStateAndLocalIncomeTaxExpenseBenefit
-254000
CY2019 us-gaap Deferred State And Local Income Tax Expense Benefit
DeferredStateAndLocalIncomeTaxExpenseBenefit
118000
CY2021 us-gaap Deferred Foreign Income Tax Expense Benefit
DeferredForeignIncomeTaxExpenseBenefit
8250000
CY2020 us-gaap Deferred Foreign Income Tax Expense Benefit
DeferredForeignIncomeTaxExpenseBenefit
-2549000
CY2019 us-gaap Deferred Foreign Income Tax Expense Benefit
DeferredForeignIncomeTaxExpenseBenefit
-4009000
CY2021 us-gaap Deferred Income Tax Expense Benefit
DeferredIncomeTaxExpenseBenefit
831000
CY2020 us-gaap Deferred Income Tax Expense Benefit
DeferredIncomeTaxExpenseBenefit
-5193000
CY2019 us-gaap Deferred Income Tax Expense Benefit
DeferredIncomeTaxExpenseBenefit
-1376000
CY2021 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
49695000
CY2020 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
40937000
CY2019 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
25677000
CY2021 us-gaap Effective Income Tax Rate Reconciliation At Federal Statutory Income Tax Rate
EffectiveIncomeTaxRateReconciliationAtFederalStatutoryIncomeTaxRate
0.21
CY2020 us-gaap Effective Income Tax Rate Reconciliation At Federal Statutory Income Tax Rate
EffectiveIncomeTaxRateReconciliationAtFederalStatutoryIncomeTaxRate
0.21
CY2019 us-gaap Effective Income Tax Rate Reconciliation At Federal Statutory Income Tax Rate
EffectiveIncomeTaxRateReconciliationAtFederalStatutoryIncomeTaxRate
0.21
CY2021 us-gaap Income Tax Reconciliation Income Tax Expense Benefit At Federal Statutory Income Tax Rate
IncomeTaxReconciliationIncomeTaxExpenseBenefitAtFederalStatutoryIncomeTaxRate
43655000
CY2020 us-gaap Income Tax Reconciliation Income Tax Expense Benefit At Federal Statutory Income Tax Rate
IncomeTaxReconciliationIncomeTaxExpenseBenefitAtFederalStatutoryIncomeTaxRate
35756000
CY2019 us-gaap Income Tax Reconciliation Income Tax Expense Benefit At Federal Statutory Income Tax Rate
IncomeTaxReconciliationIncomeTaxExpenseBenefitAtFederalStatutoryIncomeTaxRate
23186000
CY2021 us-gaap Income Tax Reconciliation State And Local Income Taxes
IncomeTaxReconciliationStateAndLocalIncomeTaxes
4588000
CY2020 us-gaap Income Tax Reconciliation State And Local Income Taxes
IncomeTaxReconciliationStateAndLocalIncomeTaxes
6923000
CY2019 us-gaap Income Tax Reconciliation State And Local Income Taxes
IncomeTaxReconciliationStateAndLocalIncomeTaxes
3144000
CY2021 us-gaap Income Tax Reconciliation Change In Deferred Tax Assets Valuation Allowance
IncomeTaxReconciliationChangeInDeferredTaxAssetsValuationAllowance
12567000
CY2020 us-gaap Income Tax Reconciliation Change In Deferred Tax Assets Valuation Allowance
IncomeTaxReconciliationChangeInDeferredTaxAssetsValuationAllowance
3903000
CY2019 us-gaap Income Tax Reconciliation Change In Deferred Tax Assets Valuation Allowance
IncomeTaxReconciliationChangeInDeferredTaxAssetsValuationAllowance
9832000
CY2021 us-gaap Income Tax Reconciliation Foreign Income Tax Rate Differential
IncomeTaxReconciliationForeignIncomeTaxRateDifferential
-1416000
CY2020 us-gaap Income Tax Reconciliation Foreign Income Tax Rate Differential
IncomeTaxReconciliationForeignIncomeTaxRateDifferential
-783000
CY2019 us-gaap Income Tax Reconciliation Foreign Income Tax Rate Differential
IncomeTaxReconciliationForeignIncomeTaxRateDifferential
-3356000
CY2021 ttec Income Tax Reconciliation Foreign Withholding Taxes
IncomeTaxReconciliationForeignWithholdingTaxes
-93000
CY2020 ttec Income Tax Reconciliation Foreign Withholding Taxes
IncomeTaxReconciliationForeignWithholdingTaxes
106000
CY2019 ttec Income Tax Reconciliation Foreign Withholding Taxes
IncomeTaxReconciliationForeignWithholdingTaxes
600000
CY2020 ttec Income Tax Reconciliation International Losses Without Tax Benefits
IncomeTaxReconciliationInternationalLossesWithoutTaxBenefits
-1656000
CY2019 ttec Income Tax Reconciliation International Losses Without Tax Benefits
IncomeTaxReconciliationInternationalLossesWithoutTaxBenefits
-2651000
CY2021 us-gaap Income Tax Reconciliation Nondeductible Expense Share Based Compensation Cost
IncomeTaxReconciliationNondeductibleExpenseShareBasedCompensationCost
1494000
CY2020 us-gaap Income Tax Reconciliation Nondeductible Expense Share Based Compensation Cost
IncomeTaxReconciliationNondeductibleExpenseShareBasedCompensationCost
656000
CY2019 us-gaap Income Tax Reconciliation Nondeductible Expense Share Based Compensation Cost
IncomeTaxReconciliationNondeductibleExpenseShareBasedCompensationCost
668000
CY2021 ttec Effective Income Tax Rate Reconciliation Deductible Expense Share Based Payment Arrangement Amount
EffectiveIncomeTaxRateReconciliationDeductibleExpenseShareBasedPaymentArrangementAmount
-4282000
CY2020 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
40937000
CY2019 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
25677000
CY2021 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.239
CY2020 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.240
CY2020 ttec Effective Income Tax Rate Reconciliation Deductible Expense Share Based Payment Arrangement Amount
EffectiveIncomeTaxRateReconciliationDeductibleExpenseShareBasedPaymentArrangementAmount
-587000
CY2019 ttec Effective Income Tax Rate Reconciliation Deductible Expense Share Based Payment Arrangement Amount
EffectiveIncomeTaxRateReconciliationDeductibleExpenseShareBasedPaymentArrangementAmount
-976000
CY2021 us-gaap Income Tax Reconciliation Tax Contingencies
IncomeTaxReconciliationTaxContingencies
-790000
CY2020 us-gaap Income Tax Reconciliation Tax Contingencies
IncomeTaxReconciliationTaxContingencies
2882000
CY2019 us-gaap Income Tax Reconciliation Tax Contingencies
IncomeTaxReconciliationTaxContingencies
661000
CY2021 us-gaap Income Tax Reconciliation Nondeductible Expense Other
IncomeTaxReconciliationNondeductibleExpenseOther
3362000
CY2020 us-gaap Income Tax Reconciliation Nondeductible Expense Other
IncomeTaxReconciliationNondeductibleExpenseOther
-71000
CY2019 us-gaap Income Tax Reconciliation Nondeductible Expense Other
IncomeTaxReconciliationNondeductibleExpenseOther
36000
CY2021 ttec Income Tax Reconciliation Foreign Branch Operations
IncomeTaxReconciliationForeignBranchOperations
-187000
CY2020 ttec Income Tax Reconciliation Foreign Branch Operations
IncomeTaxReconciliationForeignBranchOperations
-10000
CY2019 ttec Income Tax Reconciliation Foreign Branch Operations
IncomeTaxReconciliationForeignBranchOperations
55000
CY2021 us-gaap Income Tax Reconciliation Minority Interest Income Expense
IncomeTaxReconciliationMinorityInterestIncomeExpense
3085000
CY2020 us-gaap Income Tax Reconciliation Minority Interest Income Expense
IncomeTaxReconciliationMinorityInterestIncomeExpense
1964000
CY2019 us-gaap Income Tax Reconciliation Minority Interest Income Expense
IncomeTaxReconciliationMinorityInterestIncomeExpense
1294000
CY2021 us-gaap Income Tax Reconciliation Deductions Dividends
IncomeTaxReconciliationDeductionsDividends
1142000
CY2020 us-gaap Income Tax Reconciliation Deductions Dividends
IncomeTaxReconciliationDeductionsDividends
1723000
CY2019 us-gaap Income Tax Reconciliation Deductions Dividends
IncomeTaxReconciliationDeductionsDividends
1681000
CY2020 us-gaap Income Tax Reconciliation Change In Enacted Tax Rate
IncomeTaxReconciliationChangeInEnactedTaxRate
-48000
CY2019 us-gaap Income Tax Reconciliation Change In Enacted Tax Rate
IncomeTaxReconciliationChangeInEnactedTaxRate
-2848000
CY2021 ttec State Income Tax Credits
StateIncomeTaxCredits
4531000
CY2020 ttec State Income Tax Credits
StateIncomeTaxCredits
3918000
CY2019 ttec State Income Tax Credits
StateIncomeTaxCredits
1176000
CY2021 ttec Effective Income Tax Rate Reconciliation Foreign Earnings Taxed Currently Amount
EffectiveIncomeTaxRateReconciliationForeignEarningsTaxedCurrentlyAmount
1930000
CY2020 ttec Effective Income Tax Rate Reconciliation Foreign Earnings Taxed Currently Amount
EffectiveIncomeTaxRateReconciliationForeignEarningsTaxedCurrentlyAmount
1936000
CY2019 ttec Effective Income Tax Rate Reconciliation Foreign Earnings Taxed Currently Amount
EffectiveIncomeTaxRateReconciliationForeignEarningsTaxedCurrentlyAmount
2172000
CY2021 us-gaap Income Tax Reconciliation Prior Year Income Taxes
IncomeTaxReconciliationPriorYearIncomeTaxes
-1192000
CY2020 us-gaap Income Tax Reconciliation Prior Year Income Taxes
IncomeTaxReconciliationPriorYearIncomeTaxes
-1718000
CY2019 us-gaap Income Tax Reconciliation Prior Year Income Taxes
IncomeTaxReconciliationPriorYearIncomeTaxes
-1643000
CY2020 ttec Tax Related To Acquisition Accounting
TaxRelatedToAcquisitionAccounting
1317000
CY2019 ttec Tax Related To Acquisition Accounting
TaxRelatedToAcquisitionAccounting
978000
CY2021 us-gaap Income Tax Reconciliation Other Reconciling Items
IncomeTaxReconciliationOtherReconcilingItems
-1183000
CY2020 us-gaap Income Tax Reconciliation Other Reconciling Items
IncomeTaxReconciliationOtherReconcilingItems
-64000
CY2019 us-gaap Income Tax Reconciliation Other Reconciling Items
IncomeTaxReconciliationOtherReconcilingItems
-30000
CY2021 us-gaap Income Tax Expense Benefit
IncomeTaxExpenseBenefit
49695000
CY2019 us-gaap Effective Income Tax Rate Continuing Operations
EffectiveIncomeTaxRateContinuingOperations
0.233
CY2021Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Compensation And Benefits Employee Compensation
DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsEmployeeCompensation
8441000
CY2020Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Compensation And Benefits Employee Compensation
DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsEmployeeCompensation
8574000
CY2021Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Allowance For Doubtful Accounts
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsAllowanceForDoubtfulAccounts
4767000
CY2020Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Allowance For Doubtful Accounts
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsAllowanceForDoubtfulAccounts
4463000
CY2021Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Deferred Rent
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsDeferredRent
15816000
CY2020Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Deferred Rent
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsDeferredRent
20352000
CY2021Q4 us-gaap Deferred Tax Assets Operating Loss Carryforwards
DeferredTaxAssetsOperatingLossCarryforwards
18006000
CY2020Q4 us-gaap Deferred Tax Assets Operating Loss Carryforwards
DeferredTaxAssetsOperatingLossCarryforwards
20508000
CY2021Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Compensation And Benefits Share Based Compensation Cost
DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsShareBasedCompensationCost
2302000
CY2020Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Compensation And Benefits Share Based Compensation Cost
DeferredTaxAssetsTaxDeferredExpenseCompensationAndBenefitsShareBasedCompensationCost
1660000
CY2021Q4 us-gaap Deferred Tax Assets Deferred Income
DeferredTaxAssetsDeferredIncome
20069000
CY2020Q4 us-gaap Deferred Tax Assets Deferred Income
DeferredTaxAssetsDeferredIncome
6868000
CY2021Q4 us-gaap Deferred Tax Assets Tax Credit Carryforwards
DeferredTaxAssetsTaxCreditCarryforwards
2759000
CY2020Q4 us-gaap Deferred Tax Assets Tax Credit Carryforwards
DeferredTaxAssetsTaxCreditCarryforwards
2383000
CY2021Q4 us-gaap Deferred Tax Assets Derivative Instruments
DeferredTaxAssetsDerivativeInstruments
22000
CY2020Q4 us-gaap Deferred Tax Liabilities Goodwill And Intangible Assets Intangible Assets
DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsIntangibleAssets
15880000
CY2021Q4 us-gaap Deferred Tax Liabilities Leasing Arrangements
DeferredTaxLiabilitiesLeasingArrangements
12481000
CY2021Q4 ttec Deferred Tax Liabilities Contract Acquisition Costs
DeferredTaxLiabilitiesContractAcquisitionCosts
1831000
CY2020Q4 ttec Deferred Tax Liabilities Contract Acquisition Costs
DeferredTaxLiabilitiesContractAcquisitionCosts
3182000
CY2021Q4 us-gaap Deferred Tax Liabilities Goodwill And Intangible Assets Intangible Assets
DeferredTaxLiabilitiesGoodwillAndIntangibleAssetsIntangibleAssets
21202000
CY2020Q4 us-gaap Deferred Tax Assets Derivative Instruments
DeferredTaxAssetsDerivativeInstruments
1187000
CY2021Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Impairment Losses
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsImpairmentLosses
4064000
CY2020Q4 us-gaap Deferred Tax Assets Tax Deferred Expense Reserves And Accruals Impairment Losses
DeferredTaxAssetsTaxDeferredExpenseReservesAndAccrualsImpairmentLosses
4064000
CY2021Q4 us-gaap Deferred Tax Assets Investment In Subsidiaries
DeferredTaxAssetsInvestmentInSubsidiaries
106000
CY2020Q4 us-gaap Deferred Tax Assets Investment In Subsidiaries
DeferredTaxAssetsInvestmentInSubsidiaries
526000
CY2021Q4 us-gaap Deferred Tax Assets Other
DeferredTaxAssetsOther
5052000
CY2020Q4 us-gaap Deferred Tax Assets Other
DeferredTaxAssetsOther
5444000
CY2021Q4 us-gaap Deferred Tax Assets Gross
DeferredTaxAssetsGross
81404000
CY2020Q4 us-gaap Deferred Tax Assets Gross
DeferredTaxAssetsGross
76029000
CY2021Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
29620000
CY2020Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
18697000
CY2021Q4 us-gaap Deferred Tax Assets Net
DeferredTaxAssetsNet
51784000
CY2020Q4 us-gaap Deferred Tax Assets Net
DeferredTaxAssetsNet
57332000
CY2021Q4 ttec Deferred Tax Liabilities Depreciation And Amortization
DeferredTaxLiabilitiesDepreciationAndAmortization
10291000
CY2020Q4 ttec Deferred Tax Liabilities Depreciation And Amortization
DeferredTaxLiabilitiesDepreciationAndAmortization
10734000
CY2021Q4 us-gaap Deferred Tax Liabilities Derivatives
DeferredTaxLiabilitiesDerivatives
0
CY2020Q4 us-gaap Deferred Tax Liabilities Derivatives
DeferredTaxLiabilitiesDerivatives
2959000
CY2020Q4 us-gaap Deferred Tax Liabilities Leasing Arrangements
DeferredTaxLiabilitiesLeasingArrangements
16763000
CY2021Q4 us-gaap Deferred Tax Liabilities Other
DeferredTaxLiabilitiesOther
184000
CY2020Q4 us-gaap Deferred Tax Liabilities Other
DeferredTaxLiabilitiesOther
480000
CY2021Q4 us-gaap Deferred Income Tax Liabilities
DeferredIncomeTaxLiabilities
45989000
CY2020Q4 us-gaap Deferred Income Tax Liabilities
DeferredIncomeTaxLiabilities
49998000
CY2021Q4 us-gaap Deferred Tax Assets Liabilities Net
DeferredTaxAssetsLiabilitiesNet
5795000
CY2020Q4 us-gaap Deferred Tax Assets Liabilities Net
DeferredTaxAssetsLiabilitiesNet
7334000
CY2021Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
29600000
CY2020Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
18697000
CY2019Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
17051000
CY2018Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
10867000
CY2021 ttec Valuation Allowance Additions To Deferred Tax Expense
ValuationAllowanceAdditionsToDeferredTaxExpense
14660000
CY2020 ttec Valuation Allowance Additions To Deferred Tax Expense
ValuationAllowanceAdditionsToDeferredTaxExpense
4650000
CY2019 ttec Valuation Allowance Additions To Deferred Tax Expense
ValuationAllowanceAdditionsToDeferredTaxExpense
7373000
CY2021 ttec Valuation Allowance Reduction Of Deferred Income Tax Expense
ValuationAllowanceReductionOfDeferredIncomeTaxExpense
-3737000
CY2020 ttec Valuation Allowance Reduction Of Deferred Income Tax Expense
ValuationAllowanceReductionOfDeferredIncomeTaxExpense
-3004000
CY2019 ttec Valuation Allowance Reduction Of Deferred Income Tax Expense
ValuationAllowanceReductionOfDeferredIncomeTaxExpense
-1189000
CY2021Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
29620000
CY2020Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
18697000
CY2019Q4 us-gaap Deferred Tax Assets Valuation Allowance
DeferredTaxAssetsValuationAllowance
17051000
CY2021Q4 ttec Operating Loss Carry Forwards Expiration Dates Year One
OperatingLossCarryForwardsExpirationDatesYearOne
0
CY2021Q4 ttec Operating Loss Carry Forwards Expiration Dates Year Two
OperatingLossCarryForwardsExpirationDatesYearTwo
94000
CY2021Q4 ttec Operating Loss Carry Forwards Expiration Dates Year Three
OperatingLossCarryForwardsExpirationDatesYearThree
125000
CY2021Q4 ttec Operating Loss Carry Forwards Expiration Dates Year Four
OperatingLossCarryForwardsExpirationDatesYearFour
50000
CY2021Q4 ttec Operating Loss Carry Forwards Expiration Dates Year After Five
OperatingLossCarryForwardsExpirationDatesYearAfterFive
8411000
CY2021Q4 ttec Operatinglosscarryforwardsexpirationdatesyearnoexpiration
Operatinglosscarryforwardsexpirationdatesyearnoexpiration
9326000
CY2021Q4 us-gaap Operating Loss Carryforwards
OperatingLossCarryforwards
18006000
CY2021 us-gaap Income Tax Holiday Description
IncomeTaxHolidayDescription
The Company has been granted “Tax Holidays” as an incentive to attract foreign investment by the governments of the Philippines and Costa Rica. Generally, a Tax Holiday is an agreement between the Company and a foreign government under which the Company receives certain tax benefits in that country, such as exemption from taxation on profits derived from export-related activities. In the Philippines, the Company has been granted multiple agreements, with an initial period of tax at 0% for four years, which will be fully expired in 2022 and additional periods at a reduced tax rate, expiring at various times beginning in 2030.
CY2021 us-gaap Income Tax Holiday Aggregate Dollar Amount
IncomeTaxHolidayAggregateDollarAmount
6300000
CY2020 us-gaap Income Tax Holiday Aggregate Dollar Amount
IncomeTaxHolidayAggregateDollarAmount
4400000
CY2019 us-gaap Income Tax Holiday Aggregate Dollar Amount
IncomeTaxHolidayAggregateDollarAmount
8400000
CY2021 us-gaap Income Tax Holiday Income Tax Benefits Per Share
IncomeTaxHolidayIncomeTaxBenefitsPerShare
0.13
CY2020 us-gaap Income Tax Holiday Income Tax Benefits Per Share
IncomeTaxHolidayIncomeTaxBenefitsPerShare
0.09
CY2019 us-gaap Income Tax Holiday Income Tax Benefits Per Share
IncomeTaxHolidayIncomeTaxBenefitsPerShare
0.18
CY2021Q4 us-gaap Unrecognized Tax Benefits Income Tax Penalties And Interest Accrued
UnrecognizedTaxBenefitsIncomeTaxPenaltiesAndInterestAccrued
2800000
CY2020Q4 us-gaap Unrecognized Tax Benefits Income Tax Penalties And Interest Accrued
UnrecognizedTaxBenefitsIncomeTaxPenaltiesAndInterestAccrued
3000000.0
CY2019Q4 us-gaap Unrecognized Tax Benefits Income Tax Penalties And Interest Accrued
UnrecognizedTaxBenefitsIncomeTaxPenaltiesAndInterestAccrued
2100000
CY2021 ttec Reserve Recognized For Uncertain Tax Benefits
ReserveRecognizedForUncertainTaxBenefits
6900000
CY2020 ttec Reserve Recognized For Uncertain Tax Benefits
ReserveRecognizedForUncertainTaxBenefits
7500000
CY2018Q4 us-gaap Unrecognized Tax Benefits
UnrecognizedTaxBenefits
4784000
CY2019 us-gaap Unrecognized Tax Benefits Increases Resulting From Current Period Tax Positions
UnrecognizedTaxBenefitsIncreasesResultingFromCurrentPeriodTaxPositions
0
CY2019 us-gaap Unrecognized Tax Benefits Decreases Resulting From Prior Period Tax Positions
UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions
0
CY2019Q4 us-gaap Unrecognized Tax Benefits
UnrecognizedTaxBenefits
4784000
CY2020 us-gaap Unrecognized Tax Benefits Increases Resulting From Current Period Tax Positions
UnrecognizedTaxBenefitsIncreasesResultingFromCurrentPeriodTaxPositions
2725000
CY2020 us-gaap Unrecognized Tax Benefits Decreases Resulting From Prior Period Tax Positions
UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions
0
CY2020Q4 us-gaap Unrecognized Tax Benefits
UnrecognizedTaxBenefits
7509000
CY2021 us-gaap Unrecognized Tax Benefits Increases Resulting From Current Period Tax Positions
UnrecognizedTaxBenefitsIncreasesResultingFromCurrentPeriodTaxPositions
220000
CY2021 us-gaap Unrecognized Tax Benefits Decreases Resulting From Prior Period Tax Positions
UnrecognizedTaxBenefitsDecreasesResultingFromPriorPeriodTaxPositions
826000
CY2021Q4 us-gaap Unrecognized Tax Benefits
UnrecognizedTaxBenefits
6903000
CY2021Q4 us-gaap Significant Change In Unrecognized Tax Benefits Is Reasonably Possible Amount Of Unrecorded Benefit
SignificantChangeInUnrecognizedTaxBenefitsIsReasonablyPossibleAmountOfUnrecordedBenefit
9800000
CY2021Q4 us-gaap Decrease In Unrecognized Tax Benefits Is Reasonably Possible
DecreaseInUnrecognizedTaxBenefitsIsReasonablyPossible
1900000
CY2021 us-gaap Severance Costs1
SeveranceCosts1
1168000
CY2020 us-gaap Severance Costs1
SeveranceCosts1
1064000
CY2019 us-gaap Severance Costs1
SeveranceCosts1
1035000
CY2021 us-gaap Business Exit Costs1
BusinessExitCosts1
2639000
CY2020 us-gaap Business Exit Costs1
BusinessExitCosts1
2200000
CY2019 us-gaap Business Exit Costs1
BusinessExitCosts1
712000
CY2019Q4 us-gaap Restructuring Reserve
RestructuringReserve
325000
CY2020 ttec Restructuring Charges Before Adjustments
RestructuringChargesBeforeAdjustments
3264000
CY2020 us-gaap Payments For Restructuring
PaymentsForRestructuring
2796000
CY2020 us-gaap Restructuring Reserve Translation Adjustment
RestructuringReserveTranslationAdjustment
-16000
CY2020 us-gaap Restructuring Reserve Accrual Adjustment1
RestructuringReserveAccrualAdjustment1
78000
CY2020Q4 us-gaap Restructuring Reserve
RestructuringReserve
699000
CY2021 ttec Restructuring Charges Before Adjustments
RestructuringChargesBeforeAdjustments
3891000
CY2021 us-gaap Payments For Restructuring
PaymentsForRestructuring
3182000
CY2021 us-gaap Restructuring Reserve Translation Adjustment
RestructuringReserveTranslationAdjustment
-5000
CY2021 us-gaap Restructuring Reserve Accrual Adjustment1
RestructuringReserveAccrualAdjustment1
-84000
CY2021Q4 us-gaap Restructuring Reserve
RestructuringReserve
1319000
CY2021 us-gaap Restructuring Reserve Period Increase Decrease
RestructuringReservePeriodIncreaseDecrease
400000
CY2021 us-gaap Impaired Long Lived Assets Held And Used Asset Description
ImpairedLongLivedAssetsHeldAndUsedAssetDescription
During each of the periods presented, the Company evaluated the recoverability of its leasehold improvement assets at certain customer engagement centers.
CY2021 us-gaap Impaired Long Lived Assets Held And Used Method For Determining Fair Value
ImpairedLongLivedAssetsHeldAndUsedMethodForDeterminingFairValue
To determine fair value, the Company used Level 3 inputs in its discounted cash flows analysis. Assumptions included the amount and timing of estimated future cash flows and assumed discount rates.
CY2021Q4 us-gaap Line Of Credit Facility Initiation Date1
LineOfCreditFacilityInitiationDate1
2021-11-23
CY2021Q4 us-gaap Line Of Credit Facility Current Borrowing Capacity
LineOfCreditFacilityCurrentBorrowingCapacity
1500000000
CY2021Q1 us-gaap Line Of Credit Facility Increase Decrease Other Net
LineOfCreditFacilityIncreaseDecreaseOtherNet
300000000
CY2021Q1 us-gaap Line Of Credit Facility Current Borrowing Capacity
LineOfCreditFacilityCurrentBorrowingCapacity
1200000000
CY2021Q4 ttec Line Of Credit Initial Borrowing Capacity
LineOfCreditInitialBorrowingCapacity
1500000
CY2021Q4 us-gaap Receivables Held For Sale Amount
ReceivablesHeldForSaleAmount
100000000
CY2021Q4 ttec Percentage Of Average Book Value Of Accounts Receivable Permitted To Be Factored
PercentageOfAverageBookValueOfAccountsReceivablePermittedToBeFactored
25
CY2021 us-gaap Line Of Credit Facility Collateral
LineOfCreditFacilityCollateral
Letter of credit fees are one eighth of 1% of the stated amount of the letter of credit on the date of issuance, renewal or amendment, plus an annual fee equal to the borrowing margin for Eurodollar loans.
CY2021Q4 us-gaap Long Term Line Of Credit
LongTermLineOfCredit
791000000.0
CY2020Q4 us-gaap Long Term Line Of Credit
LongTermLineOfCredit
385000000.0
CY2021 us-gaap Line Of Credit Facility Average Outstanding Amount
LineOfCreditFacilityAverageOutstandingAmount
797200000
CY2020 us-gaap Line Of Credit Facility Average Outstanding Amount
LineOfCreditFacilityAverageOutstandingAmount
550900000
CY2021Q4 us-gaap Line Of Credit Facility Remaining Borrowing Capacity
LineOfCreditFacilityRemainingBorrowingCapacity
565000000
CY2021Q4 ttec Line Of Credit Facility Letters Of Credit Issued
LineOfCreditFacilityLettersOfCreditIssued
22600000
CY2021Q4 ttec Letters Of Credit Issued Outside Line Of Credit Facility
LettersOfCreditIssuedOutsideLineOfCreditFacility
300000
CY2021Q4 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
95608000
CY2020Q4 us-gaap Contract With Customer Liability Current
ContractWithCustomerLiabilityCurrent
39956000
CY2021Q4 us-gaap Contract With Customer Liability Noncurrent
ContractWithCustomerLiabilityNoncurrent
17078000
CY2020Q4 us-gaap Contract With Customer Liability Noncurrent
ContractWithCustomerLiabilityNoncurrent
17434000
CY2021Q4 us-gaap Contract With Customer Liability
ContractWithCustomerLiability
112686000
CY2020Q4 us-gaap Contract With Customer Liability
ContractWithCustomerLiability
57390000
CY2021Q4 us-gaap Contract With Customer Asset Net Current
ContractWithCustomerAssetNetCurrent
49043000
CY2020Q4 us-gaap Contract With Customer Asset Net Current
ContractWithCustomerAssetNetCurrent
25669000
CY2021Q4 us-gaap Contract With Customer Asset Net Noncurrent
ContractWithCustomerAssetNetNoncurrent
14406000
CY2020Q4 us-gaap Contract With Customer Asset Net Noncurrent
ContractWithCustomerAssetNetNoncurrent
18015000
CY2021Q4 us-gaap Contract With Customer Asset Net
ContractWithCustomerAssetNet
63449000
CY2020Q4 us-gaap Contract With Customer Asset Net
ContractWithCustomerAssetNet
43684000
CY2020Q4 us-gaap Contract With Customer Liability
ContractWithCustomerLiability
57390000
CY2021 ttec Contract With Customer Liability Increase
ContractWithCustomerLiabilityIncrease
297623000
CY2021 us-gaap Contract With Customer Liability Revenue Recognized
ContractWithCustomerLiabilityRevenueRecognized
-242327000
CY2021Q4 us-gaap Contract With Customer Liability
ContractWithCustomerLiability
112686000
CY2021 us-gaap Lease Cost
LeaseCost
59243000
CY2020 us-gaap Lease Cost
LeaseCost
64088000
CY2021 us-gaap Finance Lease Interest Payment On Liability
FinanceLeaseInterestPaymentOnLiability
45000
CY2020 us-gaap Finance Lease Interest Payment On Liability
FinanceLeaseInterestPaymentOnLiability
68000
CY2021 us-gaap Finance Lease Principal Payments
FinanceLeasePrincipalPayments
6385000
CY2020 us-gaap Finance Lease Principal Payments
FinanceLeasePrincipalPayments
7911000
CY2021 us-gaap Right Of Use Asset Obtained In Exchange For Operating Lease Liability
RightOfUseAssetObtainedInExchangeForOperatingLeaseLiability
15280000
CY2020 us-gaap Right Of Use Asset Obtained In Exchange For Operating Lease Liability
RightOfUseAssetObtainedInExchangeForOperatingLeaseLiability
6834000
CY2021 ttec Operating Lease Modifications And Reassessments
OperatingLeaseModificationsAndReassessments
736000
CY2020 ttec Operating Lease Modifications And Reassessments
OperatingLeaseModificationsAndReassessments
6485000
CY2021 us-gaap Right Of Use Asset Obtained In Exchange For Finance Lease Liability
RightOfUseAssetObtainedInExchangeForFinanceLeaseLiability
1141000
CY2020 us-gaap Right Of Use Asset Obtained In Exchange For Finance Lease Liability
RightOfUseAssetObtainedInExchangeForFinanceLeaseLiability
2292000
CY2021Q4 us-gaap Finance Lease Weighted Average Discount Rate Percent
FinanceLeaseWeightedAverageDiscountRatePercent
0.0185
CY2020Q4 us-gaap Finance Lease Weighted Average Discount Rate Percent
FinanceLeaseWeightedAverageDiscountRatePercent
0.0164
CY2021Q4 us-gaap Operating Lease Weighted Average Discount Rate Percent
OperatingLeaseWeightedAverageDiscountRatePercent
0.0538
CY2020Q4 us-gaap Operating Lease Weighted Average Discount Rate Percent
OperatingLeaseWeightedAverageDiscountRatePercent
0.0695
CY2021Q4 us-gaap Operating Lease Right Of Use Asset
OperatingLeaseRightOfUseAsset
90180000
CY2020Q4 us-gaap Operating Lease Right Of Use Asset
OperatingLeaseRightOfUseAsset
120820000
CY2021Q4 us-gaap Finance Lease Right Of Use Asset
FinanceLeaseRightOfUseAsset
7119000
CY2020Q4 us-gaap Finance Lease Right Of Use Asset
FinanceLeaseRightOfUseAsset
12659000
CY2021Q4 ttec Lease Right To Use Asset
LeaseRightToUseAsset
97299000
CY2020Q4 ttec Lease Right To Use Asset
LeaseRightToUseAsset
133479000
CY2021Q4 us-gaap Operating Lease Liability Current
OperatingLeaseLiabilityCurrent
44460000
CY2020Q4 us-gaap Operating Lease Liability Current
OperatingLeaseLiabilityCurrent
43651000
CY2021Q4 us-gaap Finance Lease Liability Current
FinanceLeaseLiabilityCurrent
3001000
CY2020Q4 us-gaap Finance Lease Liability Current
FinanceLeaseLiabilityCurrent
6193000
CY2021Q4 us-gaap Operating Lease Liability Noncurrent
OperatingLeaseLiabilityNoncurrent
64419000
CY2020Q4 us-gaap Operating Lease Liability Noncurrent
OperatingLeaseLiabilityNoncurrent
98277000
CY2021Q4 us-gaap Finance Lease Liability Noncurrent
FinanceLeaseLiabilityNoncurrent
2866000
CY2020Q4 us-gaap Finance Lease Liability Noncurrent
FinanceLeaseLiabilityNoncurrent
4763000
CY2021Q4 ttec Lease Liabilities
LeaseLiabilities
114746000
CY2020Q4 ttec Lease Liabilities
LeaseLiabilities
152884000
CY2021Q4 us-gaap Finance Lease Liability Payments Due Next Twelve Months
FinanceLeaseLiabilityPaymentsDueNextTwelveMonths
3026000
CY2021Q4 us-gaap Finance Lease Liability Payments Due Year Two
FinanceLeaseLiabilityPaymentsDueYearTwo
1921000
CY2021Q4 us-gaap Finance Lease Liability Payments Due Year Three
FinanceLeaseLiabilityPaymentsDueYearThree
870000
CY2021Q4 us-gaap Finance Lease Liability Payments Due Year Four
FinanceLeaseLiabilityPaymentsDueYearFour
164000
CY2021Q4 us-gaap Finance Lease Liability Payments Due
FinanceLeaseLiabilityPaymentsDue
5981000
CY2021Q4 us-gaap Finance Lease Liability Undiscounted Excess Amount
FinanceLeaseLiabilityUndiscountedExcessAmount
114000
CY2021Q4 us-gaap Finance Lease Liability
FinanceLeaseLiability
5867000
CY2020Q4 us-gaap Finance Lease Liability Payments Due Next Twelve Months
FinanceLeaseLiabilityPaymentsDueNextTwelveMonths
6237000
CY2020Q4 us-gaap Finance Lease Liability Payments Due Year Two
FinanceLeaseLiabilityPaymentsDueYearTwo
2740000
CY2020Q4 us-gaap Finance Lease Liability Payments Due Year Three
FinanceLeaseLiabilityPaymentsDueYearThree
1631000
CY2020Q4 us-gaap Finance Lease Liability Payments Due Year Four
FinanceLeaseLiabilityPaymentsDueYearFour
579000
CY2020Q4 us-gaap Finance Lease Liability Payments Due Year Five
FinanceLeaseLiabilityPaymentsDueYearFive
0
CY2020Q4 us-gaap Finance Lease Liability Payments Due After Year Five
FinanceLeaseLiabilityPaymentsDueAfterYearFive
0
CY2020Q4 us-gaap Finance Lease Liability Payments Due
FinanceLeaseLiabilityPaymentsDue
11187000
CY2020Q4 us-gaap Finance Lease Liability Undiscounted Excess Amount
FinanceLeaseLiabilityUndiscountedExcessAmount
231000
CY2020Q4 us-gaap Finance Lease Liability
FinanceLeaseLiability
10956000
CY2021Q4 us-gaap Contract With Customer Liability Noncurrent
ContractWithCustomerLiabilityNoncurrent
17078000
CY2020Q4 us-gaap Contract With Customer Liability Noncurrent
ContractWithCustomerLiabilityNoncurrent
17434000
CY2021Q4 us-gaap Deferred Compensation Liability Classified Noncurrent
DeferredCompensationLiabilityClassifiedNoncurrent
30012000
CY2020Q4 us-gaap Deferred Compensation Liability Classified Noncurrent
DeferredCompensationLiabilityClassifiedNoncurrent
23858000
CY2020Q4 us-gaap Deferred Credits And Other Liabilities Noncurrent
DeferredCreditsAndOtherLiabilitiesNoncurrent
15986000
CY2021Q4 us-gaap Other Accrued Liabilities Noncurrent
OtherAccruedLiabilitiesNoncurrent
32737000
CY2020Q4 us-gaap Other Accrued Liabilities Noncurrent
OtherAccruedLiabilitiesNoncurrent
38907000
CY2021Q4 us-gaap Other Liabilities Noncurrent
OtherLiabilitiesNoncurrent
79827000
CY2020Q4 us-gaap Other Liabilities Noncurrent
OtherLiabilitiesNoncurrent
96185000
CY2021 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46890000
CY2020 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46647000
CY2019 us-gaap Weighted Average Number Of Shares Outstanding Basic
WeightedAverageNumberOfSharesOutstandingBasic
46373000
CY2021 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
468000
CY2020 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
318000
CY2019 us-gaap Incremental Common Shares Attributable To Share Based Payment Arrangements
IncrementalCommonSharesAttributableToShareBasedPaymentArrangements
349000
CY2021 us-gaap Incremental Common Shares Attributable To Contingently Issuable Shares
IncrementalCommonSharesAttributableToContingentlyIssuableShares
28000
CY2020 us-gaap Incremental Common Shares Attributable To Contingently Issuable Shares
IncrementalCommonSharesAttributableToContingentlyIssuableShares
28000
CY2019 us-gaap Incremental Common Shares Attributable To Contingently Issuable Shares
IncrementalCommonSharesAttributableToContingentlyIssuableShares
36000
CY2021 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
496000
CY2020 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
346000
CY2019 us-gaap Weighted Average Number Diluted Shares Outstanding Adjustment
WeightedAverageNumberDilutedSharesOutstandingAdjustment
385000
CY2021 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
47386000
CY2020 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
46993000
CY2019 us-gaap Weighted Average Number Of Diluted Shares Outstanding
WeightedAverageNumberOfDilutedSharesOutstanding
46758000
CY2021 us-gaap Defined Contribution Plan Maximum Annual Contributions Per Employee Percent
DefinedContributionPlanMaximumAnnualContributionsPerEmployeePercent
0.75
CY2021 us-gaap Defined Contribution Plan Cost Recognized
DefinedContributionPlanCostRecognized
10800000
CY2020 us-gaap Defined Contribution Plan Cost Recognized
DefinedContributionPlanCostRecognized
4200000
CY2019 us-gaap Defined Contribution Plan Cost Recognized
DefinedContributionPlanCostRecognized
6700000
CY2021 us-gaap Share Based Compensation
ShareBasedCompensation
16400000
CY2020 us-gaap Share Based Compensation
ShareBasedCompensation
12500000
CY2019 us-gaap Share Based Compensation
ShareBasedCompensation
12800000
CY2021 us-gaap Employee Service Share Based Compensation Tax Benefit From Compensation Expense
EmployeeServiceShareBasedCompensationTaxBenefitFromCompensationExpense
8700000
CY2020 us-gaap Employee Service Share Based Compensation Tax Benefit From Compensation Expense
EmployeeServiceShareBasedCompensationTaxBenefitFromCompensationExpense
3500000
CY2019 us-gaap Employee Service Share Based Compensation Tax Benefit From Compensation Expense
EmployeeServiceShareBasedCompensationTaxBenefitFromCompensationExpense
4200000
CY2021 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Award Vesting Period1
ShareBasedCompensationArrangementByShareBasedPaymentAwardAwardVestingPeriod1
P1Y
CY2020Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Number
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedNumber
1029176
CY2020Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedWeightedAverageGrantDateFairValue
41.12
CY2021 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Grants In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriod
325078
CY2021 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Grants In Period Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsGrantsInPeriodWeightedAverageGrantDateFairValue
96.47
CY2021 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriod
367597
CY2021 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Vested In Period Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsVestedInPeriodWeightedAverageGrantDateFairValue
38.57
CY2021 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Forfeited In Period
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsForfeitedInPeriod
101045
CY2021 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Forfeitures Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsForfeituresWeightedAverageGrantDateFairValue
47.87
CY2021Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Number
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedNumber
885612
CY2021Q4 us-gaap Share Based Compensation Arrangement By Share Based Payment Award Equity Instruments Other Than Options Nonvested Weighted Average Grant Date Fair Value
ShareBasedCompensationArrangementByShareBasedPaymentAwardEquityInstrumentsOtherThanOptionsNonvestedWeightedAverageGrantDateFairValue
61.73
CY2021Q4 us-gaap Sharebased Compensation Arrangement By Sharebased Payment Award Equity Instruments Other Than Options Aggregate Intrinsic Value Nonvested
SharebasedCompensationArrangementBySharebasedPaymentAwardEquityInstrumentsOtherThanOptionsAggregateIntrinsicValueNonvested
80200000
CY2021Q4 us-gaap Stock Repurchase Program Authorized Amount1
StockRepurchaseProgramAuthorizedAmount1
762300000
us-gaap Treasury Stock Shares Acquired
TreasuryStockSharesAcquired
46100000
us-gaap Treasury Stock Value Acquired Cost Method
TreasuryStockValueAcquiredCostMethod
735800000
CY2021Q4 us-gaap Stock Repurchase Program Remaining Authorized Repurchase Amount1
StockRepurchaseProgramRemainingAuthorizedRepurchaseAmount1
26600000

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