Weave Communications Inc (NYSE: WEAV) is a vertical software company that provides a combined communication, engagement, and payments platform built for small and mid-sized healthcare practices. Revenue comes primarily from subscription fees for platform access and from payment processing fees on transaction volume run through Weave Payments, with phone hardware depreciated over three years as a cost-of-revenue item. The platform targets dental, medical, and other SMB healthcare providers, competing against point-solution combinations of separate communication, scheduling, and payments tools. Subscription and payment processing gross margin was 78% for each of the years ended December 31, 2025 and 2024. Customer locations under active subscription serve as the primary volume metric, and dollar-based net revenue retention rate measures expansion within the installed base. Weave had 904 employees as of December 31, 2025. The company IPO'd on the New York Stock Exchange under the ticker WEAV on November 11, 2021 and has never paid a cash dividend.

Revenue model

Subscription fees for platform access plus payment processing fees on patient payment volume processed through Weave Payments. Phone hardware cost is depreciated over a three-year useful life and treated as cost of revenue rather than a direct revenue line. Combined subscription and payment processing gross margin was 78% for FY2025 and FY2024.

Products and services

Platform includes voice and text communication tools, AI-receptionist powered by TrueLark (introduced FY2025), Weave Email Marketing with AI-powered Email Assistant, Text Connect for website-based patient messaging, Weave Payments (wireless terminal, Text to Pay, Online Bill Pay, ACH direct debit, Payment Plans, Buy Now Pay Later via Affirm and Sunbit), and Weave Insurance Eligibility linking to dental insurance portals (introduced FY2025). Platform integrates with practice management software (PMS) and electronic health record (EHR) systems.

Customers and end markets

Small and mid-sized healthcare practices, including dental and other outpatient care settings. Customer count is measured as active subscription locations. The company targets practices that previously assembled separate point solutions for communication, billing, and patient engagement.

Value-chain role

Application software and payments intermediary sitting between healthcare practices and their patients. Weave operates the workflow layer that connects phone, text, email, and payment collection into one platform, integrating upstream into PMS and EHR systems. Infrastructure runs on Google Cloud Platform (GCP).

Geographic exposure

Primarily U.S.-based customer operations. As of December 31, 2025, the company employed engineers in India and business support staff in Mexico, Brazil, and the Philippines, reflecting offshore support and engineering expansion.

Source: SEC 10-K, filed 2026-03-05

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