Citizens Financial Group Inc
citizensbank.comWhat Do They Do?
Provides retail and commercial banking, lending, and wealth services to individuals, small businesses, and corporate and institutional customers.
10-K for FY2025, filed Feb 12, 2026Citizens Financial Group, Inc. is headquartered in Providence, Rhode Island. We offer a broad range of retail and commercial banking…View ↗
Consumer Banking serves consumer customers and small businesses, with products and services that include deposits, mortgage and home equity…View ↗
Commercial Banking primarily serves companies and institutions and strives to be a trusted advisor to our clients and preferred provider…View ↗
How Do They Make Money?
Borrowers pay interest on loans, and the bank earns interest on securities, offset by interest paid on deposits and borrowings; customers and companies also pay fees for banking, capital-markets, wealth, and card services, as services are provided, transactions settle, or work is completed.
10-K for FY2025, filed Feb 12, 2026Net interest income is our largest source of revenue and is the difference between the interest earned on interest-earning assets…View ↗
Service charges and fees include fees earned from deposit products in lieu of compensating balances, service charges for deposit…View ↗
Capital markets fees include fees received from leading or participating in loan syndications, bond and equity underwriting services, and…View ↗
Wealth fees include fees from investment management and brokerage services. Fees from investment management services are based on asset…View ↗
Card fees include interchange income from credit and debit card transactions and are recognized upon settlement by the association network.…View ↗
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10-K for FY2025, filed Feb 12, 2026
FY2025 revenue by product or service (Revenue from contracts with customers) ↗
$8.2B
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10-K for FY2025, filed Feb 12, 2026
$8.2B ↗
| Segment | Share | Revenue | How money arrives |
|---|---|---|---|
|
Service charges and fees
Mix
10-K for FY2025, filed Feb 12, 2026 |
27%
FY2022: 32%
|
Service charges and fees, FY2025
$442M Sources
|
Mix |
|
Capital markets fees
|
30%
FY2022: 26%
|
Capital markets fees, FY2025
$485M Sources
|
|
|
Wealth fees
|
22%
FY2022: 19%
|
Wealth fees, FY2025
$360M Sources
|
|
|
Card fees
Usage-based
10-K for FY2025, filed Feb 12, 2026 |
20%
FY2022: 21%
|
Card fees, FY2025
$335M Sources
|
Usage-based |
|
Other banking fees
Usage-based
|
0.8%
FY2022: 1.5%
|
Other banking fees, FY2025
$13M Sources
|
Usage-based |
Who Are Their Customers?
Consumers and small businesses use branches, telephone service centers, and online and mobile banking; companies and institutions work with commercial banking teams for loans, deposits, payments, and advisory services.
10-K for FY2025, filed Feb 12, 2026Consumer Banking serves consumer customers and small businesses, with products and services that include deposits, mortgage and home equity…View ↗
Consumer Banking operates a multi-channel distribution network with a workforce of approximately 5,100 branch colleagues, 1,000 branches…View ↗
Commercial Banking primarily serves companies and institutions and strives to be a trusted advisor to our clients and preferred provider…View ↗
Commercial Banking is organized around client segments and their banking needs. Middle Market & Midcorporate - Commercial & Industrial…View ↗
Do Revenues Turn Into Profits?
Yes. It kept 22 cents of every revenue dollar as net income in FY2025.
10-K for FY2025, filed Feb 12, 2026
$1.8BView ↗
How Are They Changing?
10-Q for Q2 FY2026, filed Aug 3, 2026
Open tableView ↗
Growing. Revenue grew 24% in 4 years, from $6.6B in FY2021 to $8.2B in FY2025, about 6% a year.
Private Bank focus
The latest report presents Citizens Private Bank and Private Wealth as integrated banking and wealth services for high- and ultra-high-net-worth customers; the older report described consumer wealth services and a focus on mass-affluent and affluent customers.
10-K for FY2022, filed Feb 17, 2023 10-K for FY2025, filed Feb 12, 2026Consumer Banking serves consumer customers and small businesses, with products and services that include deposits, mortgage and home equity…View ↗
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