UserTesting, Inc. engages in the operation of a software-as-a-service (SaaS) platform that enables organizations to know experiences of people as they engage with products, designs, apps, processes, concepts, or brands in the United States, the United Kingdom, and internationally. The company is headquartered in San Francisco, California and currently employs 783 full-time employees. The company went IPO on 2021-11-17. The firm enables organizations to see and hear the experiences of real people as they engage with products, designs, applications, processes, concepts, or brands. Its platform captures authentic, credible, and highly contextualized customer perspectives from targeted audiences who have opted in to share their thoughts, whether for digital, real-world, or omnichannel experiences. Using machine learning, its platform analyzes these perspectives and surfaces key moments of insight and at scale. Its platform is used by organizations to surface and manage human insights, collaborate with others, and share these insights among teams. Organizations derive value from its platform in many ways, across a variety of use cases and functional teams. Digital teams use its platform to improve their customers’ browsing and purchasing experience across channels.