eGain Corp
egain.comWhat Do They Do?
Sells cloud software that helps enterprises and government organizations organize trusted knowledge and provide answers for customer service, employee support, and artificial intelligence tools.
10-K for FY2026, filed Sep 10, 2026 eGain powers AI-driven knowledge management for the enterprise. We sell our SaaS platform to enterprises that want to deliver trusted…View ↗
In July 2026, Gartner named eGain a Leader in the first-ever Magic Quadrant for Customer Service Knowledge Management Systems, positioned…View ↗
eGain AI Knowledge Hub helps businesses to centralize knowledge, policies, procedures, situational expertise, and best-practices, while…View ↗
How Do They Make Money?
Enterprises subscribe to eGain's managed cloud software, priced by agent count or self-service sessions; customers are generally invoiced in advance when contracts begin or renew. Professional services are billed by time or fixed fees at milestones or customer acceptance.
10-K for FY2026, filed Sep 10, 2026Our SaaS services provide customers with access to our software on a cloud-based platform that we manage and offer on a subscription basis.…View ↗
We typically invoice our customers in advance upon execution of the contract or subsequent renewals with payment terms generally between 30…View ↗
Professional services revenue includes system implementation, consulting, training, and managed services. The transaction price is…View ↗
$91.1M
-
10-K for FY2026, filed Sep 10, 2026
$91.1M ↗
| Segment | Share | Revenue | How money arrives |
|---|---|---|---|
|
SaaS revenue
Recurring
10-K for FY2026, filed Sep 10, 2026 |
94%
FY2023: 91%
|
SaaS revenue, FY2026
$85.3M Sources
|
Recurring |
|
Professional services
Sold outright
|
6.4%
FY2023: 7.8%
|
Professional services, FY2026
$5.9M Sources
|
Sold outright |
Who Are Their Customers?
eGain sells mainly to large enterprises and government organizations, primarily through direct sales in North America and Western Europe. It also sells through resell partnerships and works with platform providers, systems integrators, and boutique consultants.
10-K for FY2026, filed Sep 10, 2026In July 2026, Gartner named eGain a Leader in the first-ever Magic Quadrant for Customer Service Knowledge Management Systems, positioned…View ↗
We take our solutions to market through a direct sales model, primarily in North America and Western Europe. We complement direct sales…View ↗
Our sales strategy is to pursue North America and Europe-based enterprises with more than five thousand employees, through a combination of…View ↗
10-K for FY2026, filed Sep 10, 2026
Our customer base extends across many different industries and geographic regions. Revenue is allocated to individual countries and…View ↗
Do Revenues Turn Into Profits?
Yes. It kept 10 cents of every revenue dollar as net income in FY2026 and turned 23 cents into free cash flow.
10-K for FY2026, filed Sep 10, 2026
$8MView ↗
10-K for FY2026, filed Sep 10, 2026
$8.9MView ↗
10-K for FY2026, filed Sep 10, 2026
$20.5MView ↗
How Are They Changing?
Flat. Revenue was $91.1M in FY2026, about the same as the $92M of FY2022.
Adds AI agent tools
The older lineup included knowledge, conversation, and analytics hubs; the latest portfolio adds AI agents and tools to build, coordinate, and check AI-generated answers.
10-K for FY2023, filed Sep 14, 2023 10-K for FY2026, filed Sep 10, 2026 eGain offers a comprehensive, unified solution organized into three hubs—eGain Knowledge Hub™, eGain Conversation Hub™, and eGain…View ↗
eGain offers a comprehensive solution organized into three hubs, eGain AI Agent™, eGain AI Knowledge Hub™, and eGain Conversation Hub™…View ↗
Who Do They Compete With?
Competes with NICE, Verint Systems, KMS Lighthouse, Shelf, Talkdesk, Upland Software, USU, Five9, Genesys, Microsoft, Salesforce, and ServiceNow
10-K for FY2026, filed Sep 10, 2026We compete with application software providers, including NICE Ltd. and Verint Systems Inc. In the knowledge management systems market…View ↗
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