PagerDuty, Inc.
pagerduty.comWhat Do They Do?
Sells digital-operations software that helps enterprise, mid-market, and small-business customers detect service issues, coordinate responses, and automate operational work.
10-K for FY2026, filed Mar 12, 2026The PagerDuty Operations Cloud Platform consists of the following components that empower teams to address broader digital operations…View ↗
We employ a go-to-market strategy organized around product-led-growth to acquire new customers (land) and time-to-value realization for our…View ↗
PagerDuty sells an operations management platform powered by AI and automation. The platform includes Incident Management, AIOps…View ↗
How Do They Make Money?
Customers mainly buy cloud-hosted software access through monthly or annual subscriptions, billed monthly for monthly terms and annually in advance for terms of a year or more. Term-license contracts also include a software license and support, with support provided over the contract term.
10-K for FY2026, filed Mar 12, 2026The Company generates revenue primarily from cloud-hosted software subscription fees. The Company also generates revenue from term-license…View ↗
Cloud-hosted software subscriptions: The Company’s cloud-hosted software subscriptions allow customers to use its cloud-hosted software…View ↗
Term-license software subscriptions: The Company’s term-license software subscriptions provide both an obligation to provide access to its…View ↗
The Company’s cloud-hosted and term-license software subscription arrangements are generally non-cancellable and do not contain refund…View ↗
$492.5M
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10-K for FY2026, filed Mar 12, 2026
$492.5M ↗
Who Are Their Customers?
Enterprise customers are served directly by field sales teams; mid-market and small-business customers are reached through product-led sales, with self-service onboarding available.
10-K for FY2026, filed Mar 12, 2026We employ a go-to-market strategy organized around product-led-growth to acquire new customers (land) and time-to-value realization for our…View ↗
For PagerDuty’s enterprise customers, our field sales teams engage directly with senior IT leaders, engineering executives, C-suite…View ↗
PagerDuty Incident Management is offered as four plan options on a per-user basis – Free, Professional, Business and Enterprise – to…View ↗
Do Revenues Turn Into Profits?
Yes. It kept 35 cents of every revenue dollar as net income in FY2026 and turned 23 cents into free cash flow.
10-K for FY2026, filed Mar 12, 2026
$5.8MView ↗
10-K for FY2026, filed Mar 12, 2026
$173.4MView ↗
10-K for FY2026, filed Mar 12, 2026
$111.9MView ↗
How Are They Changing?
Usage-based pricing
The latest report describes a platform-plus-credit model with usage-based pricing and multiyear platform agreements, while the older report describes subscription tiers and add-on products.
10-K for FY2023, filed Mar 16, 2023 10-K for FY2026, filed Mar 12, 2026
AI agents
The latest report describes generative AI agents that summarize incidents, recommend actions, and can execute authorized actions; the older report describes machine learning, event intelligence, and process automation without those agents.
10-K for FY2023, filed Mar 16, 2023 10-K for FY2026, filed Mar 12, 2026Incident Management. PagerDuty Incident Management provides a real-time view across the status of a digital service while incorporating…View ↗
Who Do They Compete With?
Competes with OpsGenie, xMatters, Splunk On-Call, and ServiceNow
10-K for FY2023, filed Mar 16, 2023PagerDuty has largely competed to replace manual work and homegrown systems. Most commercial competition for the Developer market has been…View ↗
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