PagerDuty Inc (NYSE: PD) is a cloud software company that operates a multi-product operations platform for incident management, IT operations, security, and business operations. It makes money through subscription agreements, charging customers recurring fees for access to its platform, with a land-and-expand model that grows revenue as customers deploy the platform more broadly across their organizations. As of January 31, 2026, PagerDuty had 15,351 paying customers globally, with annual recurring revenue (ARR) of $498.7 million. The top 10 customers represented approximately 2% of revenue in FY2026, indicating no meaningful customer concentration. Founded in 2009 and headquartered in San Francisco, the company is led by CEO Jennifer G. Tejada and CFO Owen Howard Wilson. PagerDuty's platform ingests signals from software systems, applies AI and machine learning to correlate and remediate incidents, and targets technical practitioners through to executive stakeholders across industries including software and technology, financial services, telecommunications, retail, and media.

Revenue model

Subscription-based recurring revenue. Customers pay for access to PagerDuty's platform under active subscription agreements. The company uses a land-and-expand model, acquiring customers through product-led growth and expanding ARR within existing accounts. ARR was $498.7 million as of January 31, 2026, up from $493.8 million as of January 31, 2025.

Products and services

Multi-product operations cloud platform covering incident management, on-call management, IT operations, security operations, and customer service operations. The platform uses AI and machine learning to ingest digital signals, correlate events, predict issues, and automate remediation. Products span use cases in engineering, IT operations, security, and customer service.

Customers and end markets

15,351 paying customers as of January 31, 2026, ranging from startups to Fortune 100 companies. End markets include software and technology, financial services, telecommunications, retail, travel and hospitality, and media and entertainment. 861 customers had ARR greater than $100,000 and 79 customers had ARR greater than $1.0 million as of January 31, 2026. No single customer represented more than 10% of revenue in FY2026. Enterprise customers constitute a growing share of revenue over time.

Value-chain role

PagerDuty sits between software-enabled systems and the human and automated response layer, ingesting signals from a customer's technology estate and orchestrating incident detection, escalation, and resolution. It serves development, IT operations, security, and customer service teams within enterprise organizations.

Geographic exposure

Global customer base. Research and development operations are distributed across San Francisco, Atlanta, Toronto, and Lisbon, as well as fully remote workers. No geographic revenue breakdown is provided in the filing excerpts.

Source: SEC 10-K, filed 2026-03-12

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