RingCentral Inc (NYSE: RNG) is a cloud business communications company that provides Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions to businesses. Revenue comes primarily from recurring subscriptions, which accounted for over 90% of total revenues in both FY2025 and FY2024, with the remainder from product sales of pre-configured phones and professional services. Subscription plans are offered at varying rates by functionality, user count, and contract term (monthly, annual, or multi-year). The company has operated for 26 years and lists on the New York Stock Exchange. Its main products are RingEX (unified communications), RingCentral Contact Center (powered by NICE Ltd. technology), RingCX (native CCaaS), and RingCentral Events. As of December 31, 2025, RingCentral had 7,378 personnel. Competitors include Microsoft, Zoom, Cisco, 8x8, Avaya, Amazon, and Twilio, among others. Sales run through direct inbound and outbound channels as well as indirect channels including resellers, distributors, and global service providers.

Revenue model

Subscription-based recurring revenue, comprising over 90% of total revenues in FY2025 and FY2024, priced by product tier, feature set, and number of users. Plans carry monthly, annual, or multi-year terms. Non-subscription revenue includes product sales of pre-configured phones and professional services fees.

Products and services

RingEX (UCaaS platform with voice, video meetings, messaging, SMS, fax, analytics, and APIs); RingCentral Contact Center (CCaaS built on NICE Ltd. technology, omnichannel across 30+ digital and voice channels); RingCX (native next-generation CCaaS with CRM integrations, predictive dialing, and AI-powered engagement); RingCentral for Microsoft Teams (embedded enterprise phone and customer experience in Teams); RingCentral Events (virtual and hybrid event hosting platform). AI-led products are also offered on a usage-based pricing model.

Customers and end markets

Businesses of varying sizes seeking cloud-based replacements for on-premises communications systems. Customers are acquired through direct sales and indirect channels including global resellers, distributors, strategic partners, and service providers. No customer concentration figures disclosed in the excerpts.

Value-chain role

Cloud software provider and platform operator. Hosts communications infrastructure across private clouds (multiple U.S. and international data centers) and public clouds (Amazon Web Services and Google Cloud). Sells and distributes through direct and indirect channels. Does not develop hardware.

Geographic exposure

Primary operations and data center infrastructure in the United States with international data center presence. Direct sales representatives located in the U.S. and internationally. Global indirect sales network of resellers, distributors, and service providers. Specific revenue split by geography not disclosed in the excerpts.

Competitors

Microsoft Corporation, Zoom Communications Inc., Cisco Systems Inc., 8x8 Inc., Amazon.com Inc., Twilio Inc., Avaya LLC, Vonage Holdings Corp. (acquired by Ericsson), Dialpad Inc., Nextiva Inc., GoTo, Comcast, Mitel Networks Corporation, Alcatel-Lucent Enterprise, NEC Corporation, Siemens Enterprise Networks LLC, Meta Platforms Inc., Alphabet Inc., Apple Inc., Alianza Inc.

Source: SEC 10-K, filed 2026-02-27

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