Zoom Communications, Inc.

zoom.com

What Do They Do?

Sells communications and collaboration software for individuals and organizations, including meeting, phone, and customer-service tools.

How Do They Make Money?

Customers pay mainly for subscriptions to Zoom Workplace and Zoom Business Services, which provide access to the platform. Contracts can run monthly, annually, or for multiple years and may be billed in advance or monthly, quarterly, or annually.

FY2026 revenue

Who Are Their Customers?

Individuals and organizations of all sizes buy through direct sales representatives and online self-service; resellers, system integrators, service providers, and software vendors extend the sales channel.

Do Revenues Turn Into Profits?

Yes. It kept 39 cents of every revenue dollar as net income in FY2026 and turned 40 cents into free cash flow.

Operating income, FY2026

23% of revenue

▲ +38% vs FY2025 ($813.3M, 17%)

Net income, FY2026

39% of revenue

▲ +88% vs FY2025 ($1B, 22%)

Free cash flow, FY2026

40% of revenue

▲ +6% vs FY2025 ($1.8B, 39%)

How Are They Changing?

Since the FY2026 annual report

Latest quarter: Q2 FY2027, the three months to Jul 31, 2026

Revenue: ▲ +5%; vs $1.2B in Q2 FY2026
Net income: ▲ +330%; vs $358.6M in Q2 FY2026

Aug 25, 2026 Zoom updated its full-year guidance Full-year revenue is projected at $5.085 billion to $5.095 billion.

Growing. Revenue grew 19% in 4 years, from $4.1B in FY2022 to $4.9B in FY2026, about 4% a year.

AI-centered platform The earlier report centers Zoom on meetings and unified communications, with contact center, events, and AI tools among its offerings; the latest describes AI integrated across employee collaboration and customer-facing services.

Who Do They Compete With?

Competes with Cisco Webex, GoTo, Microsoft 365, Google Workspace, Avaya, RingCentral, 8x8, Five9, Genesys, NICE inContact, Amazon, Apple, and Facebook

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