LivePerson Inc (NASDAQ: LPSN) is a cloud-based conversational AI company that provides a platform enabling businesses to connect with consumers through messaging, chat, and voice channels. It makes money as a SaaS provider, charging customers to access the LivePerson Platform on a hosted, subscription basis. The platform is marketed to enterprise and mid-market customers, including Fortune 500 companies, with a focus on customer care, contact center, e-commerce, marketing, and technology executives. Core products include Conversation Builder, which automates conversation design by mining existing transcripts; Conversation Manager, a console that surfaces automated responses and next-best-action suggestions for contact center agents; and Conversational Intelligence, a reporting and analytics layer. LivePerson reported a troubled debt restructuring in 2025, issuing Second Lien Senior Subordinated Secured Notes due 2029, indicating a debt-heavy capital structure. Current CEO is John Sabino, who received an equity grant dated March 25, 2024. The company maintains a remote, globally distributed workforce and provides professional services through its LP 360 team.

Revenue model

Subscription-based SaaS fees for hosted access to the LivePerson Platform, supplemented by professional services revenue from the LP 360 team providing deployment support, optimization consulting, and ongoing managed services to enterprise and mid-market customers.

Products and services

LivePerson Platform: cloud-based conversational AI platform combining mobile and online messaging, bot integration, and business intelligence. Specific modules include Conversation Builder (automated conversation design from existing transcripts), Conversation Manager (agent-assist console with sentiment monitoring and next-best-action suggestions), and Conversational Intelligence (analytics dashboards). The company also offers LP 360 Professional Services for deployment, training, and ongoing optimization.

Customers and end markets

Enterprise and mid-market organizations, including Fortune 500 companies, conducting customer service, sales, and support through digital channels. Target buyers include customer care, contact center, customer experience, e-commerce, marketing, and technology executives. The platform processes nearly one billion conversational interactions per month (as stated in the 10-K filed 2026-03-16).

Value-chain role

Software platform provider and SaaS vendor sitting between enterprise brands and their end consumers. LivePerson hosts and maintains the platform infrastructure, eliminating on-premise server and IT costs for customers. The LP 360 Professional Services team provides consulting, training, and managed program services throughout the customer engagement lifecycle.

Geographic exposure

The company maintains a globally distributed, remote workforce with a global marketing team spread across key geographies. Specific regional revenue breakdowns are not supported by the provided filing excerpts.

Source: SEC 10-K, filed 2026-03-16

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