PetMed Express, Inc.
1800petmeds.comWhat Do They Do?
Sells prescription and non-prescription pet medications, food, and wellness products directly to pet owners through its online pharmacy and customer service channels.
10-K for FY2026, filed Jun 2, 2026
How Do They Make Money?
Customers pay by credit card for pet products, and the company usually receives the cash two to three banking days later. PetPlus memberships are billed annually upfront and renew each year; PetCareRx partner memberships are earned month to month.
10-K for FY2026, filed Jun 2, 2026We account for revenue under Accounting Standards Codification (“ASC”) Topic 606, Revenue from Contracts with Customers and generate…View ↗
PetPlus membership are billed annually upfront and automatically renew each year, with revenue recognized ratably over the subscription…View ↗
Virtually all of our sales are paid by credit cards and we usually receive the cash settlement in two to three banking days. Credit card…View ↗
$179M
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10-K for FY2026, filed Jun 2, 2026
$179M ↗
Who Are Their Customers?
Retail pet owners buy directly through the websites, mobile apps, and customer contact center. Employer benefit programs and PetAssure's broker network also provide access to memberships, products, and wellness services.
10-K for FY2026, filed Jun 2, 20261E-commerce Websites – Through our owned and operated websites and mobile applications, including PetMeds.com and PetCareRx.com, we offer…View ↗
2Customer Contact Center – We operate a dedicated toll-free customer service center staffed by trained Pet Health Specialists who provide…View ↗
3PetAssure Broker Network – Through PetAssure, we also distribute products and wellness services via a brokered benefits model, primarily…View ↗
Employer Offered Pet Benefits: We continue to develop partnerships that allow us to be part of employer bundled services, offering…View ↗
Do Revenues Turn Into Profits?
No. It lost $57.3M in FY2026.
10-K for FY2026, filed Jun 2, 2026
−$58.7MView ↗
10-K for FY2026, filed Jun 2, 2026
−$57.3MView ↗
10-K for FY2026, filed Jun 2, 2026
−$33MView ↗
How Are They Changing?
Shrinking. Revenue fell 34% in 4 years, from $272.3M in FY2022 to $179M in FY2026, about 10% a year.
Employer-benefits sales channel
The older report described website and mobile-app sales and the customer support center. The latest report also lists PetAssure's broker network for products and wellness services through employer pet-benefit programs.
10-K for FY2023, filed May 23, 2023We offer our products through two main sales channels: (1) the Internet, through our website and mobile apps, and (2) our Customer Support…View ↗
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