Marchex Inc

marchex.com

What Do They Do?

Sells software that analyzes business calls and texts and provides messaging tools to large enterprises and businesses with multiple locations.

How Do They Make Money?

Customers pay fees based on each call or text, related data element, or tracked phone number, at pre-negotiated rates. Most are billed monthly after the services are delivered and pay under credit terms.

FY2025 revenue

Who Are Their Customers?

Serves large enterprises with distributed locations and small local businesses. Its direct sales team targets national and global customers, while technology, referral, and reseller partners also bring in customers.

Do Revenues Turn Into Profits?

No. It lost $5.2M in FY2025.

Operating income, FY2025

−13% of revenue

▲ +29% (Loss) vs FY2024 (−$4.4M, −9%)

Net income, FY2025

−12% of revenue

▲ +6% (Loss) vs FY2024 (−$4.9M, −10%)

Free cash flow, FY2025

−3% of revenue

▼ −3% (Loss) vs FY2024 (−$1.5M, −3%)

How Are They Changing?

Since the FY2025 annual report

Latest quarter: Q2 FY2026, the three months to Jun 30, 2026

Revenue: ▼ −6%; vs $11.7M in Q2 FY2025
Net income: ▼ Now a loss; vs $85K in Q2 FY2025

Aug 12, 2026 Sets third-quarter pro forma financial outlook Pro forma third-quarter revenue outlook is $16.0 - $16.5 million, with adjusted EBITDA of $2.3 - $2.5 million.
Jul 1, 2026 Completes acquisition of Archenia Marchex acquired all of Archenia's shares and the assets supporting its performance-based marketing technology business.

Shrinking. Revenue fell 15% in 4 years, from $53.5M in FY2021 to $45.4M in FY2025, about 4% a year.

Generative AI features The older report describes call analytics and sales engagement products; the latest product descriptions add generative-AI call summaries and sentiment analysis, plus industry-focused tools for lead qualification and conversion.

Who Do They Compete With?

Competes with Twilio, EZ Texting, CallSource, CallRail, and Invoca

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